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<p>The tradition and practice at Beacon Hill Nursery School has been that problems are best addressed and resolved by frank and open discussion of differences.</p>
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<p><strong>Teachers</strong></p>
<p>Parent(s) should speak directly to a teacher about any concerns or complaints they may have with the teacher’s performance. &nbsp;If, after speaking with the teacher, the parent does not feel that the problem has been ameliorated or resolved, the parent should schedule a meeting with the executive director. &nbsp;After this meeting, the executive director will then report the full particulars of the complaint to the teacher and will hear the teacher’s response. &nbsp;After assessing the nature of the complaint, the executive director will determine what action is necessary. &nbsp;The executive director will inform the parent and the teacher of her decision and of any action she has planned.&nbsp;</p>
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<p><strong>Executive Director</strong></p>
<p>Parent(s) should speak directly to the executive director about any concerns or complaints they may have with the executive director’s performance. &nbsp;If, after speaking with the executive director, the parent does not feel that the problem has been ameliorated or resolved the parent should speak with the co-presidents of the Board of Directors. &nbsp;The co-presidents will report the full particulars of the complaint to the executive director and will hear the executive director’s response. &nbsp;The co-presidents will determine what action is necessary</p>
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<p>If, after any meetings the co-presidents may have scheduled, the parent does not feel that the problem has been ameliorated or resolved, then the parent shall so inform the co-presidents. &nbsp;The co-presidents shall inform the Board of Directors of the complaint by a letter directed to all board members and to the executive director. &nbsp;The executive director shall have fourteen days in which to respond with a letter directed to all board members. &nbsp;If the complaint involves a teacher or other school employee, a copy of the co-presidents' letter and the executive director’s letter, if any, shall be given to the teacher or other employee. &nbsp;The teacher or other employee shall have fourteen days from receipt of the co-presidents' letter to respond with a letter to the full Board of Directors if he or she wishes. &nbsp;The Board of Directors, at its next meeting, shall determine what action is necessary.</p>
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