IT is driving us crazy particularly as it relates to CRM process and integration (e.g. getting Outlook and SF.com working), as well as the complexity of managing marketing technology.  To be a thought leader (which is one of our driving goals) we need to have a better organized web site, SEO, effective tools to make sure we are developing great content and getting it out to our market.

Marketing databases, email tools, CRM, etc. are a challenge.  We could use a marketing/sales ops person.