Frequently Asked Questions Table of Contents COMPETITION QUESTIONS How is the scoring calculated? My weight loss is incorrect! Why?   ACCOUNT QUESTIONS How do I change my password? I entered the wrong birthdate how do I change my entry? My weight loss goals have changed, is there a way to set a new goal? What is a Weight Loss Journal?   COMPETITION QUESTIONS Q.  How is the scoring calculated? A.  This depends on what the scoring method is.If the scoring method is based on a totals-type category, where the winner has the largest (or smallest) sum of one category (such as minutes or distance exercise), then the totals are simply calculated on all entries you placed between (or on) the start date and the end date of the competition.If the competition is based on weight (weight lost or percentage weight lost), the site uses the earliest weight entry for you on or after the start date of the competition. This number is subracted by the weight entry nearest, but not after the competition end date to calculate your weight lost for the competition.The site does not use any weight entries before the start date of the competition as your start weight because it will not assume that your weight was consistent between that time and the start of the competition.We recommend weighing yourself on the starting date of the competition (or as soon as possible after it begins) and making that entry in your weight loss journal. Return to top Q.  My weight loss is incorrect! Why? A.  There are many possible reasons for this, but the most common is covered above in "How is the scoring calculated?".It is also possible that you have entered incorrect data, or incorrectly calculated what you think your loss should be; please be careful to make sure your weight loss is indeed incorrectly calculated in a competition before contacting us for help.Another reason your weight loss might not seem correct is that the competition calculation has been cached and has not been updated since you saved entries in your weight loss journal. Please note the "as of MM/DD/YYYY HH:MM A" time at the top of your leader board. Some competitions are only updated manually when the competition creator or a site administrator requests a calculation update. If your competition is considerably out of date, try contacting the creator of the competition, or contact us and let us know. Return to top ACCOUNT QUESTIONS Q.  How do I change my password? A.  You can manage many aspects of you account by clicking on the Account Settings button towards the top of the My Home page. Return to top Q.  I entered the wrong birthdate how do I change my entry? A.  Having the correct age is important - and is configured in some of the calculators and other site tools to help you understand health issues facing your age group. Unfortunately there isn't a way to change your birthdate at this time, but a customer service representative would be happy to change it for you. Simply click on the Contact Us link at the bottom of the page and let them know of the change you need. Return to top Q.  My weight loss goals have changed, is there a way to set a new goal? A.  You can make changes to your goals by clicking on the Update My Profile button near the top of the My Home page. check back often for enhanced goal management features! Return to top Q.  What is a Weight Loss Journal? A.  A weight loss Journal is a place to record your weight loss efforts in exercise and nutrition. It has been proven that those who keep a record of what they eat are more successful in losing weight. Return to top Still have questions? Contact Us