It is a feeling if anything.  Our culture is a teaming culture, from office to field.  We provide engineered solutions. We warrant our work forever. In other words, if we found we installed equipment incorrectly 5 years ago, we correct it, period.  If we did not repair a system, equipment in a timely, we credit hours (honesty is a weakness we don't want to give up on).  We are not a change order company like some.  We don't nickel and dime clients.