That's very true. Also once you start working with a user community you have to think about how to resource this interaction. Users need support and like to interact with resource creators, but that comes at a price in terms of person time. It really depends on the philosophy of the project and its priorities. We could have transcribed more material by Bentham if we hadn't crowd sourced, but we thought it was important to engage the community outside academia with our work. Public engagement is key to all our work at UCL, thanks partly to Bentham's own philosophy, and I am a passionate believer in it, whether digital or physical. But that doesn't have to be the case everywhere of course.