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<h2>RETURN POLICY</h2>
<p>Your satisfaction is our #1 priority. At YES Inc we make it a goal to satisfy our customers. We will work hard to make sure that every order is correct and sent out in a timely manner.&nbsp; If you are not completely satisfied with your purchase for any reason, you have thirty (30) days from the date of purchase to return the product(s).&nbsp; All products must be returned in resalable condition deemed by us, unopened, with their original packaging and documentation.&nbsp; <u>Sterile&nbsp; products can not be returned to be re-sold according to law, therefore refunds for opened&nbsp; products will not be issued.</u><br />
  <br />
  If you paid for the purchase with a credit or debit card, your account will be credited back the amount of the purchase less any shipping charges within thirty (30) business days from the time YES Inc receives the returned product(s).<br />
  <br />
  For all returns you are responsible for the delivery and return shipping costs (does not include defective or erroneously shipped items).&nbsp; We recommend that you fully insure your return shipment in the event that it is lost or damaged, and that you use a carrier that can provide you with proof of delivery, since YES Inc will not be responsible for any losses or damages during return shipping.<br />
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  If you need to return a product that is defective or that was shipped in error, we apologize for your inconvenience. Please contact us within seven (7) days of the purchase for an RMA number and we will reimburse you for both the original and return shipping costs.<br />
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Any product shortage must be reported within 48 hours from receipt of the order at your location. You must count your item(s) upon arrival and document any shortages on your delivery receipt.</p>
<ol start="1" type="1" style="margin-left: 25px">
  <li>Authorized returns may be subject to a 25% restocking fee.</li>
  <li>Damages and shortages must be reported within 48 hours working of delivery of order.</li>
  <li>Goods ordered in error are to be returned PREPAID.&nbsp; A minimum 25% restocking fee will apply and, where applicable, cost of any export charges to YES Inc will be deducted from net credit amount.</li>
  <li>Refund for payments made by credit card will only be issued on the original credit card used.</li>
  <li>Returns are not authorized for the following: </li>
  <ul type="circle" style="margin: 10px 20px">
    <li>Any item not purchased directly from the YES Inc/Qwick-AID website.</li>
    <li>Any item purchased on a "special order" basis.&nbsp;</li>
    <li>Expired or short dated products (less than six month expiration).</li>
    <li>Partial units of sale.</li>
    <li>Merchandise past 30 days of customer's receipt of order.</li>
    <li>Products not in unopened original carton that is not saleable.</li>
  </ul>
  <li>No representative of YES Inc is authorized to make warranties, claims, promises or variations in the above terms without written approval by a YES Inc officer.</li>
  <li>Under NO Circumstances will rejected or refused merchandise qualify for a return claim unless otherwise specified by the warehouse. </li>
  <li>Return&nbsp;freight costs&nbsp;for issues related to  shipping errors by the carrier, damage&nbsp;in transit, and other events      outside of&nbsp;the direct control of&nbsp;YES Inc. will not be covered.&nbsp;</li>
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<h3>Shipping</h3>
<p><strong>What are the shipping costs?</strong><br />
Shipping and Handling charges vary by Postal Code and shipment weight. Heavy bulk items will incur additional shipping costs and will be added to the shipping charges for your order. We also offer 2nd Day &amp; Next Day Air rates when expedited shipping is needed (additional cost) on most items. If you need something expedited, please let us know and we will be happy to help. We always strive for the lowest possible costs for shipping. Unfortunately sometimes we are forced to raise our rates because of factors outside our control such as higher fuel prices, fuel surcharges, etc. When this happens, we will continue to offer you the best value by limiting the increases as much as possible.<br />
  Shipping FedEx/UPS insurance is included up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.</p>
<p><strong>International Shipping?</strong><br />
We ship internationally via DHL &amp; FedEx. YES Inc ships via FedEx, UPS, USPS and International via DHL and Canada Post to most destinations in Canada, the Yukon and Northwest Territories. &nbsp;We are unable to ship anything greater than one single box to Post Office boxes via Canada Post.</p>
<p>If product ordered is in stock, orders will be shipped within 72 hours via customer’s selected method of shipping.&nbsp; <br />
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<strong>Back Orders</strong><br />
Customer will be contacted within 48 hours in the event of backordered items.&nbsp; Backordered items will ship at no extra cost to the customer.<br />
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<strong>Placing Orders</strong><br />
Orders can be placed by any of the following methods; on our website, by fax or email.</p>
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