From Amtrak THIS WEEK email dated 9/25/17:<br /><br />August eCSI Scores Show Slight Improvements<br /><br />The August FY17 overall eCSI (electronic Customer Satisfaction Index) score for Amtrak system-wide was 80.2 percent, which was -1.1 points compared to last August and -2.1 points compared to the FY17 goal. August’s score was the first time since January where the current month’s score improved over the previous month.<br /> <br />Year-to-date (YTD) only 14 of the 46 Amtrak routes are meeting or exceeding their FYTD FY16 overall scores, and only eight are meeting or exceeding their FY17 overall eCSI goal.<br /> <br />Due in part to improved on-time performance (OTP), the August score for the Acela was 79 percent, which was its highest monthly score since January. The Northeast Regional’s overall score in August of 78.8 was an improvement from the scores for June (73.8 percent) and July (75.7 percent), but below the score from earlier in FY17.<br /> <br />Long-distance routes also improved from July to August, but August’s score was still below long-distance scores from earlier in the year, especially in the first half of FY17. <br /> <br />Only 10 of the 29 state corridor routes in August equaled or exceeded last year’s scores. Poor OTP continued to impact most long-distance and state-supported routes in August.<br />&nbsp;  <br />To see more data on how all our business lines are performing in eCSI, click here.<br /><br /><br /><br /><br />