Here is the EAP web portal direct link to the Amtrak Critical Assistance and Response for Employees (CARE) program: https://www.achievesolutions.net/achievesolutions/en/amtrakeap/ClientInfo.do?pageConfigId=10168<br /><br />Also see the attached Critical Incident Employee Information Card posted on the web site which contains the information listed below. Mostly this would apply if you are involved in a grade crossing incident, but other situations also qualify as &#039;critical incidents&#039;.<br /><br />1. You are entitled to timely relief from your tour of duty after you have completed actions necessary for the safety of passengers and employees and required documentation of the incident;<br />2. We will provide you with timely transportation to your home crew base as needed;<br />3. You have access to counseling and other support services should you request them;<br />4. You may be entitled to additional relief from duty, per the Critical Incident program, but you must be in contact with an internal EAP counselor;<br />5. You may be entitled to additional relief time as may be required, contingent upon ongoing involvement of Amtrak’s Employee Assistance Program.<br /><br />