a:41:{s:3:"#id";s:9:"node-form";s:3:"nid";a:2:{s:5:"#type";s:5:"value";s:6:"#value";s:2:"41";}s:3:"vid";a:2:{s:5:"#type";s:5:"value";s:6:"#value";s:2:"41";}s:3:"uid";a:2:{s:5:"#type";s:5:"value";s:6:"#value";s:1:"4";}s:7:"created";a:2:{s:5:"#type";s:5:"value";s:6:"#value";s:10:"1295974933";}s:4:"type";a:2:{s:5:"#type";s:5:"value";s:6:"#value";s:4:"page";}s:8:"language";a:2:{s:5:"#type";s:5:"value";s:6:"#value";s:0:"";}s:7:"changed";a:2:{s:5:"#type";s:6:"hidden";s:14:"#default_value";s:10:"1298053868";}s:5:"title";a:6:{s:5:"#type";s:9:"textfield";s:6:"#title";s:5:"Title";s:9:"#required";b:1;s:14:"#default_value";s:25:"Claims Mitigation Service";s:10:"#maxlength";i:255;s:7:"#weight";i:-5;}s:10:"body_field";a:7:{s:12:"#after_build";a:2:{i:0;s:14:"node_teaser_js";i:1;s:26:"node_teaser_include_verify";}s:7:"#prefix";s:32:"<div class="body-field-wrapper">";s:7:"#suffix";s:6:"</div>";s:9:"teaser_js";a:5:{s:5:"#type";s:8:"textarea";s:5:"#rows";i:10;s:7:"#teaser";s:9:"edit-body";s:16:"#teaser_checkbox";s:19:"edit-teaser-include";s:9:"#disabled";b:1;}s:14:"teaser_include";a:5:{s:5:"#type";s:8:"checkbox";s:6:"#title";s:25:"Show summary in full view";s:14:"#default_value";b:1;s:7:"#prefix";s:29:"<div class="teaser-checkbox">";s:7:"#suffix";s:6:"</div>";}s:4:"body";a:5:{s:5:"#type";s:8:"textarea";s:6:"#title";s:4:"Body";s:14:"#default_value";s:5954:"<h2>
	Claims Mitigation Service provided by Translogistics</h2>
<p>
	290 Main Street<br />
	Royersford, PA 19468<br />
	Phone: 610-792-1610<br />
	Fax: 610-474-0170</p>
<p>
	Translogistics offers a free service to assist in the processing of cargo claims for its customers. We assist in the filing and mitigation of cargo claims, offer free educational seminars on claim prevention and provide individualized consultation on how to reduce the chances of a claim before it happens. When filing a claim for damaged or lost product, please adhere to the following steps, which will help insure that all the proper information is submitted to the carrier for prompt processing of the claim. Exceptions made to this procedure will greatly reduce the possibility of a settlement.</p>
<p>
	In order to help mitigate a claim quickly and to your satisfaction, the most important thing that every customer, vendor and end customer must know is this&hellip;upon delivery, take the opportunity to inspect the material and note any and all damage on all copies of the delivery receipt before the driver leaves the facility. Be specific by making notations like &quot;Wet Boxes&quot; or &quot;10 cartons missing.&quot; It is also important to understand that writing &quot;subject to inspection&quot; does not shift the burden of proof from you to the carrier and will decrease your chances of having a claim paid.</p>
<div class="bullets">
	<ul>
		<li>
			<strong>Translogistics&#39;s Responsibilities</strong>
			<ul>
				<li>
					A copy of the bill of lading will be obtained.</li>
				<li>
					A copy of the delivery receipt will be obtained.</li>
				<li>
					Any correspondence with the carriers will be noted for the claim processing.</li>
				<li>
					Upon receipt of the invoice information from our customer, the claim will be filed within 48 hours.</li>
				<li>
					A log of the claim will be noted.</li>
				<li>
					The customer will be advised that the claim has been submitted.</li>
				<li>
					The claim will be followed up within 15 working days of submittal, and approximately every 30 days thereafter with the carrier.</li>
				<li>
					Translogistics will also file amendments to the claim (a maximum of two (2) amendments) if the carrier declines the claim for any reason. After two (2) amendments have been filed, if the claim is still denied payment by the carrier, it is up to our customer to proceed with continuing amendments or legal action against the carrier if warranted.</li>
			</ul>
		</li>
		<li>
			<strong>Customer&#39;s Responsibilities</strong>
			<ul>
				<li>
					After receipt has been made and the damage noted on the delivery receipt, the vendor, customer or end customer should contact the carrier&#39;s delivering terminal and inform them of the damage or shortage, making note of the date, time, phone number, and person contacted.</li>
				<li>
					Call 888-983-3012 and report the damage to our Cargo Claims Processor, along with the date, time, phone number, and person contacted at the carrier&#39;s location.</li>
				<li>
					Isolate the damaged product, hold all packaging.</li>
				<li>
					Wait for carrier to perform an inspection of the freight, if applicable (4-5 days average).</li>
				<li>
					Obtain return authorization, if necessary, from the carrier.</li>
				<li>
					Have the product repaired or reshipped, after inspection has been made or waived, unless the cost to repair or reship the product is more than the value of the product itself.</li>
				<li>
					The freight charges for the damaged or lost shipment must be paid before a claim can be filed per the carriers&#39; rules tariffs. The freight charges will then be added onto costs associated with the claim for reimbursement.</li>
				<li>
					All freight charges owed to Translogistics, Inc. must be current and in good order before a freight claim will be processed.</li>
				<li>
					Fax a copy of the original invoice and the repair/replacement invoice, as well as any pictures of the product to 610-474-0170 Attention Cargo Claims Mitigation Services. Failure to provide timely, accurate, and complete information will result in a delay of filing the claim and/or may cause the claim to be declined by the carrier.</li>
			</ul>
		</li>
		<li>
			<strong>Concealed Damage Claims</strong><br />
			If the product is received and there is concealed damage discovered after the driver has left the facility, the receiving customer needs to contact both the carrier&#39;s local terminal and Translogistics to report the damage immediately. Failure to report this damage within the 15 days of receipt will nullify the ability to file a claim. The damage should also be assessed and an estimated value applied, as most carriers will not inspect any damage that is less than $500 in value. After this has been completed, please proceed to Step #2 above.</li>
		<li>
			<strong>Offers for Settlement Less than the Original Filed Amount</strong><br />
			If there is an offer from a carrier for settlement that is less than the original claim, Translogistics will contact the claimant to get authorization to accept or decline the settlement. Upon acceptance, written authorization will be required.</li>
		<li>
			<strong>Claims Settlement</strong><br />
			When a carrier has paid a cargo claim, the original check will be sent to Translogistics for final audit. Once audit is complete the monies will be forwarded to the claimant with no surcharge.</li>
	</ul>
</div>
<p>
	We&#39;re a people company! Unlike our competitors we trust in and invest heavily in our people to provide a high level of professional service. If at any time you have a question regarding a cargo claim, you may contact Ed Caldwell <strong>(610)792-1610 ext. 242</strong> or email him at <a href="mailto:ecaldwell@translogisticsinc.com">ecaldwell@translogisticsinc.com</a>.</p>
";s:5:"#rows";i:20;s:9:"#required";b:0;}s:6:"format";a:10:{s:5:"#type";s:8:"fieldset";s:6:"#title";s:12:"Input format";s:12:"#collapsible";b:1;s:10:"#collapsed";b:1;s:7:"#weight";N;s:17:"#element_validate";a:1:{i:0;s:20:"filter_form_validate";}i:1;a:7:{s:5:"#type";s:5:"radio";s:6:"#title";s:13:"Filtered HTML";s:14:"#default_value";s:1:"3";s:13:"#return_value";s:1:"1";s:8:"#parents";a:1:{i:0;s:6:"format";}s:12:"#description";s:306:"<ul class="tips"><li>Web page addresses and e-mail addresses turn into links automatically.</li><li>Allowed HTML tags: &lt;a&gt; &lt;em&gt; &lt;strong&gt; &lt;cite&gt; &lt;code&gt; &lt;ul&gt; &lt;ol&gt; &lt;li&gt; &lt;dl&gt; &lt;dt&gt; &lt;dd&gt;</li><li>Lines and paragraphs break automatically.</li></ul>";s:3:"#id";s:13:"edit-format-1";}i:2;a:7:{s:5:"#type";s:5:"radio";s:6:"#title";s:9:"Full HTML";s:14:"#default_value";s:1:"3";s:13:"#return_value";s:1:"2";s:8:"#parents";a:1:{i:0;s:6:"format";}s:12:"#description";s:151:"<ul class="tips"><li>Web page addresses and e-mail addresses turn into links automatically.</li><li>Lines and paragraphs break automatically.</li></ul>";s:3:"#id";s:13:"edit-format-2";}i:3;a:7:{s:5:"#type";s:5:"radio";s:6:"#title";s:8:"PHP code";s:14:"#default_value";s:1:"3";s:13:"#return_value";s:1:"3";s:8:"#parents";a:1:{i:0;s:6:"format";}s:12:"#description";s:93:"<ul class="tips"><li>You may post PHP code. You should include &lt;?php ?&gt; tags.</li></ul>";s:3:"#id";s:13:"edit-format-3";}i:4;a:1:{s:6:"#value";s:75:"<p><a href="/filter/tips">More information about formatting options</a></p>";}}}s:5:"#node";O:8:"stdClass":32:{s:3:"nid";s:2:"41";s:4:"type";s:4:"page";s:8:"language";s:0:"";s:3:"uid";s:1:"4";s:6:"status";s:1:"1";s:7:"created";s:10:"1295974933";s:7:"changed";s:10:"1298053868";s:7:"comment";s:1:"0";s:7:"promote";s:1:"0";s:8:"moderate";s:1:"0";s:6:"sticky";s:1:"0";s:4:"tnid";s:1:"0";s:9:"translate";s:1:"0";s:3:"vid";s:2:"41";s:12:"revision_uid";s:1:"8";s:5:"title";s:25:"Claims Mitigation Service";s:4:"body";s:5954:"<h2>
	Claims Mitigation Service provided by Translogistics</h2>
<p>
	290 Main Street<br />
	Royersford, PA 19468<br />
	Phone: 610-792-1610<br />
	Fax: 610-474-0170</p>
<p>
	Translogistics offers a free service to assist in the processing of cargo claims for its customers. We assist in the filing and mitigation of cargo claims, offer free educational seminars on claim prevention and provide individualized consultation on how to reduce the chances of a claim before it happens. When filing a claim for damaged or lost product, please adhere to the following steps, which will help insure that all the proper information is submitted to the carrier for prompt processing of the claim. Exceptions made to this procedure will greatly reduce the possibility of a settlement.</p>
<p>
	In order to help mitigate a claim quickly and to your satisfaction, the most important thing that every customer, vendor and end customer must know is this&hellip;upon delivery, take the opportunity to inspect the material and note any and all damage on all copies of the delivery receipt before the driver leaves the facility. Be specific by making notations like &quot;Wet Boxes&quot; or &quot;10 cartons missing.&quot; It is also important to understand that writing &quot;subject to inspection&quot; does not shift the burden of proof from you to the carrier and will decrease your chances of having a claim paid.</p>
<div class="bullets">
	<ul>
		<li>
			<strong>Translogistics&#39;s Responsibilities</strong>
			<ul>
				<li>
					A copy of the bill of lading will be obtained.</li>
				<li>
					A copy of the delivery receipt will be obtained.</li>
				<li>
					Any correspondence with the carriers will be noted for the claim processing.</li>
				<li>
					Upon receipt of the invoice information from our customer, the claim will be filed within 48 hours.</li>
				<li>
					A log of the claim will be noted.</li>
				<li>
					The customer will be advised that the claim has been submitted.</li>
				<li>
					The claim will be followed up within 15 working days of submittal, and approximately every 30 days thereafter with the carrier.</li>
				<li>
					Translogistics will also file amendments to the claim (a maximum of two (2) amendments) if the carrier declines the claim for any reason. After two (2) amendments have been filed, if the claim is still denied payment by the carrier, it is up to our customer to proceed with continuing amendments or legal action against the carrier if warranted.</li>
			</ul>
		</li>
		<li>
			<strong>Customer&#39;s Responsibilities</strong>
			<ul>
				<li>
					After receipt has been made and the damage noted on the delivery receipt, the vendor, customer or end customer should contact the carrier&#39;s delivering terminal and inform them of the damage or shortage, making note of the date, time, phone number, and person contacted.</li>
				<li>
					Call 888-983-3012 and report the damage to our Cargo Claims Processor, along with the date, time, phone number, and person contacted at the carrier&#39;s location.</li>
				<li>
					Isolate the damaged product, hold all packaging.</li>
				<li>
					Wait for carrier to perform an inspection of the freight, if applicable (4-5 days average).</li>
				<li>
					Obtain return authorization, if necessary, from the carrier.</li>
				<li>
					Have the product repaired or reshipped, after inspection has been made or waived, unless the cost to repair or reship the product is more than the value of the product itself.</li>
				<li>
					The freight charges for the damaged or lost shipment must be paid before a claim can be filed per the carriers&#39; rules tariffs. The freight charges will then be added onto costs associated with the claim for reimbursement.</li>
				<li>
					All freight charges owed to Translogistics, Inc. must be current and in good order before a freight claim will be processed.</li>
				<li>
					Fax a copy of the original invoice and the repair/replacement invoice, as well as any pictures of the product to 610-474-0170 Attention Cargo Claims Mitigation Services. Failure to provide timely, accurate, and complete information will result in a delay of filing the claim and/or may cause the claim to be declined by the carrier.</li>
			</ul>
		</li>
		<li>
			<strong>Concealed Damage Claims</strong><br />
			If the product is received and there is concealed damage discovered after the driver has left the facility, the receiving customer needs to contact both the carrier&#39;s local terminal and Translogistics to report the damage immediately. Failure to report this damage within the 15 days of receipt will nullify the ability to file a claim. The damage should also be assessed and an estimated value applied, as most carriers will not inspect any damage that is less than $500 in value. After this has been completed, please proceed to Step #2 above.</li>
		<li>
			<strong>Offers for Settlement Less than the Original Filed Amount</strong><br />
			If there is an offer from a carrier for settlement that is less than the original claim, Translogistics will contact the claimant to get authorization to accept or decline the settlement. Upon acceptance, written authorization will be required.</li>
		<li>
			<strong>Claims Settlement</strong><br />
			When a carrier has paid a cargo claim, the original check will be sent to Translogistics for final audit. Once audit is complete the monies will be forwarded to the claimant with no surcharge.</li>
	</ul>
</div>
<p>
	We&#39;re a people company! Unlike our competitors we trust in and invest heavily in our people to provide a high level of professional service. If at any time you have a question regarding a cargo claim, you may contact Ed Caldwell <strong>(610)792-1610 ext. 242</strong> or email him at <a href="mailto:ecaldwell@translogisticsinc.com">ecaldwell@translogisticsinc.com</a>.</p>
";s:6:"teaser";s:174:"<h2>
	Claims Mitigation Service provided by Translogistics</h2>
<p>
	290 Main Street<br />
	Royersford, PA 19468<br />
	Phone: 610-792-1610<br />
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