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	212&deg; Customer Loyalty</h2>
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	<strong>TLI strives to achieve &ldquo;212&deg; Customer Loyalty.&rdquo;</strong><br />
	<em>This phrase comes from the concept that, at 211&deg; you just have hot water, but with the addition of just that one degree you now produce steam and that steam can move locomotives. At TLI the goal is to always go that one degree further, providing a level of customer service and forward thinking that makes things happen thus creating Customer Loyalty. </em></p>
<p>
	<strong>TLI&rsquo;s vision is customer LOYALTY ... not customer service.</strong><br />
	By going far above and beyond industry standards and what the customer expects in providing 212&deg; Customer Loyalty.</p>
<p>
	<strong>We highly value our customers by seizing every opportunity to serve them and demonstrate that by:</strong></p>
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			Giving our customers our undivided attention.</li>
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			Refusing to multi-task while interacting with our customers.</li>
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			Answering the phone in a friendly manner within two rings.</li>
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			Responding quickly to a customer&rsquo;s request with genuine interest and concern.</li>
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		<strong>Our positive solution-oriented attitudes make any customer issue or request a possibility.</strong></p>
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			We initially respond to our customers with a positive &ldquo;can do&rdquo; attitude.</li>
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			We proactively anticipate the needs of our customers.</li>
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			We respond creatively to our customers with a willingness to think &ldquo;outside the box.&rdquo;</li>
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			We respond creatively by consulting with peers and customers.</li>
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		<strong>We are passionate about communicating with our customers because of our commitment to meet their needs.</strong></p>
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			We actively listen to understand needs and clarify expectations to prevent and solve problems.</li>
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			We communicate with timely updates and frequent progress reports to keep our customers informed and up to date.</li>
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			We respectfully communicate with our customers even when things go wrong.</li>
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			We assume personal responsibility for our mistakes without pointing fingers or shifting blame.</li>
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