 claims mitigation service claims mitigation service provided by translogistics 290 main street royersford pa 19468 phone 6107921610 fax 6104740170 translogistics offers a free service to assist in the processing of cargo claims for its customers we assist in the filing and mitigation of cargo claims offer free educational seminars on claim prevention and provide individualized consultation on how to reduce the chances of a claim before it happens when filing a claim for damaged or lost product please adhere to the following steps which will help insure that all the proper information is submitted to the carrier for prompt processing of the claim exceptions made to this procedure will greatly reduce the possibility of a settlement in order to help mitigate a claim quickly and to your satisfaction the most important thing that every customer vendor and end customer must know is this upon delivery take the opportunity to inspect the material and note any and all damage on all copies of the delivery receipt before the driver leaves the facility be specific by making notations like wet boxes or 10 cartons missing it is also important to understand that writing subject to inspection does not shift the burden of proof from you to the carrier and will decrease your chances of having a claim paid translogistics s responsibilities a copy of the bill of lading will be obtained a copy of the delivery receipt will be obtained any correspondence with the carriers will be noted for the claim processing upon receipt of the invoice information from our customer the claim will be filed within 48 hours a log of the claim will be noted the customer will be advised that the claim has been submitted the claim will be followed up within 15 working days of submittal and approximately every 30 days thereafter with the carrier translogistics will also file amendments to the claim a maximum of two 2 amendments if the carrier declines the claim for any reason after two 2 amendments have been filed if the claim is still denied payment by the carrier it is up to our customer to proceed with continuing amendments or legal action against the carrier if warranted customer s responsibilities after receipt has been made and the damage noted on the delivery receipt the vendor customer or end customer should contact the carrier s delivering terminal and inform them of the damage or shortage making note of the date time phone number and person contacted call 8889833012 and report the damage to our cargo claims processor along with the date time phone number and person contacted at the carrier s location isolate the damaged product hold all packaging wait for carrier to perform an inspection of the freight if applicable 45 days average obtain return authorization if necessary from the carrier have the product repaired or reshipped after inspection has been made or waived unless the cost to repair or reship the product is more than the value of the product itself the freight charges for the damaged or lost shipment must be paid before a claim can be filed per the carriers rules tariffs the freight charges will then be added onto costs associated with the claim for reimbursement all freight charges owed to translogistics inc must be current and in good order before a freight claim will be processed fax a copy of the original invoice and the repair replacement invoice as well as any pictures of the product to 6104740170 attention cargo claims mitigation services failure to provide timely accurate and complete information will result in a delay of filing the claim and or may cause the claim to be declined by the carrier concealed damage claims if the product is received and there is concealed damage discovered after the driver has left the facility the receiving customer needs to contact both the carrier s local terminal and translogistics to report the damage immediately failure to report this damage within the 15 days of receipt will nullify the ability to file a claim the damage should also be assessed and an estimated value applied as most carriers will not inspect any damage that is less than 500 in value after this has been completed please proceed to step 2 above offers for settlement less than the original filed amount if there is an offer from a carrier for settlement that is less than the original claim translogistics will contact the claimant to get authorization to accept or decline the settlement upon acceptance written authorization will be required claims settlement when a carrier has paid a cargo claim the original check will be sent to translogistics for final audit once audit is complete the monies will be forwarded to the claimant with no surcharge we re a people company unlike our competitors we trust in and invest heavily in our people to provide a high level of professional service if at any time you have a question regarding a cargo claim you may contact ed caldwell  6107921610 ext 242 or email him at ecaldwell translogisticsinccom   