I'm interested in learning the following about the Translation Lab: 
Are you bonded/insured?
What is your accuracy rate?
What is your cost structure? (per word, per document, per difficulty?)
What is your process? (i.e. all communication done via email, assigned an account rep to work with, etc.)
What is your turnaround time?
Do you charge additional fees for rush jobs?
How is your work proofed?
Are you located in the United States or elsewhere? If elsewhere, are we able to contact our rep. or someone during the U.S. work day?