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<p class=MsoNormal align=center style='text-align:center'><span
  style='font-size:14.0pt;font-family:"Arial","sans-serif"'>VICTORIA</span><span
style='font-size:14.0pt;font-family:"Arial","sans-serif"'> ADVOCATE</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Arial","sans-serif"'>is seeking a</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:14.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:14.0pt;font-family:"Arial","sans-serif"'>Customer Service Supervisor</span></p>

<p class=MsoNormal>&nbsp;</p>

<p class=MsoNormal align=center style='text-align:center'><i><span
style='font-family:"Arial","sans-serif";color:black'>The Customer Service
Supervisor is responsible for the day-to-day supervision of  our call center
and meeting aggressive service improvement and retention plans.</span></i></p>

<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal style='text-align:justify'><i><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>Responsibilities:</span></i></p>

<ul style='margin-top:0in' type=square>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Lead the Customer
     Service Department using industry best practices to improve and enhance relationships
     with our valued customers and retain their business.</span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Develop and
     implement work flow processes for maximum efficiency and accuracy.</span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Implement policies
     and procedures to maximize productivity and analyze customer service and
     retention metrics.</span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Train and
     motivate the Customer Service team.</span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Assess the needs
     of the department and make recommendations to senior management. </span></li>
</ul>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>Desired attributes:</span></p>

<ul style='margin-top:0in' type=square>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Able
     to multi-task and work in a fast-paced environment,</span></li>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Motivated,</span></li>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Detailed,</span></li>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Organized,
     </span></li>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Passionate
     about customer service, </span></li>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Excellent
     verbal and written communication skills,</span></li>
 <li class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Professional
     demeanor and appearance. </span></li>
</ul>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>Preferred experience/expertise:</span></p>

<ul style='margin-top:0in' type=square>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Management
     experience required,</span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Call
     center/customer service experience required,</span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Proficient in Microsoft
     Office products, </span></li>
 <li class=MsoNormal style='color:black;text-align:justify'><span
     style='font-size:11.0pt;font-family:"Arial","sans-serif"'>Experience
     working with databases, but we’ll train on our specific databases.</span></li>
</ul>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoBodyText2 style='text-align:justify'><span style='font-size:11.0pt;
color:windowtext'>The Victoria Advocate is a nationally recognized </span><span
style='font-size:11.0pt;color:black'>independent regional media company and the
area’s premier information source. </span><span style='font-size:11.0pt;
color:windowtext'>We’re visionary, strategic, and innovative. </span><span
style='font-size:11.0pt;color:black'>We value honesty, respectfulness, and
service to our community.</span></p>

<p class=MsoBodyText><span style='font-size:11.0pt'>&nbsp;</span></p>

<p class=MsoBodyText><span style='font-size:11.0pt'>We're looking for a
professional who has personal integrity, a strong work ethic, the ability to
work in a fast-paced, fun environment, and who possesses the ability to process
industry changes into opportunities.</span></p>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif"'>&nbsp;</span></p>

<p class=MsoBodyText2><span style='font-size:11.0pt;color:black'>To learn more
about the Victoria Advocate and Victoria, Texas, go to VictoriaAdvocate.com.</span></p>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif"'>&nbsp;</span><span style='font-size:11.0pt'> </span></p>

<p class=MsoBodyText3><span style='font-size:11.0pt'>This position is salaried.
We offer a competitive compensation plan and benefits package, including paid
time off starting after 90 days of employment, 401(k), as well as medical,
dental, life, and disability coverage. <span style='color:black'>To learn more
about this exciting opportunity, send your cover letter, resume and salary requirements
to:</span></span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>Peggy Sanders,
Human Resources Generalist</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>Victoria
Advocate</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
  style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>P.O.
  Box</span><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
 color:black'> 1518</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
  style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>Victoria</span><span
 style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>, Texas 77902</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>or, fax
to 361-574-1291</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>or e-mail
to psanders@vicad.com</span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal align=center style='text-align:center'><b><span
  style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>VICTORIA</span></b><b><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'> ADVOCATE
(LOGO)</span></b></p>

<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>Equal
Opportunity Employer</span></b></p>

<p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:blue'>&nbsp;</span></p>

<p class=MsoNormal style='margin-left:.25in'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:black'>&nbsp;</span></p>

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color:black'><br>
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