Good 'ol customer service and retail.  After nine years and counting in the field, some days I'd like to punch it in the face and other days I want to give it a big hug.  It wouldn't be so bad if the corporate aspect of it forced me to play nice, however I'm too nice myself so would I really share what my real thoughts are?  I haven't any good stories to share at the moment, I think my mind quickly erased my encounters of highest tension, hoping to never relive them again!  This book should be an interesting read though, congrats on snagging a signed copy ;)