The instant you see such a message, your reflex action can be to visit Microsoft website.  Sadly all that the Microsoft urged appears weird.  It wants you to get all the updates. You follow the directions religiously. Everything is updated. The support person even tells you that renaming could help. <a href="http://knol.google.com/k/anonymous/how-to-fix-win32k-sys-blue-screen/22ssc3gzntdj5/2#">win32k sys blue screen</a> <BR><BR> -- Edmund Falman