<p>To Whom It May Concern:</p>
<p>I wanted to write this unsolicited letter as a reference for Sir Grout because of the wonderful service I received when they cleaned and regrouted my floors recently.</p>
<p>Our floors had not been professionally cleaned in years. The grout looked dark, and stained in some places.  We had even contemplated replacing the tiles because of their age and appearance, but did not due to the amount of work involved.</p>
<p>Last month I visited a neighbor while Sir Grout was refinishing her floors. It was amazing to see the difference in her floors! Because her tile looked so good, I called for an appointment. Brian, the owner of Sir Grout returned my call immediately.</p>
<p>Usually when a company is invited into a home for an estimate, there is the temptation on the part of the company to oversell in order to land a large job.  I was happy when Brian said that we could wait on a fairly newly installed bathroom since the grout was in good condition.  How refreshing to meet a professional who was willing to work with the homeowner&rsquo;s budget.</p>
<p>The work was scheduled for 9 AM and I was delighted to see Brady at exactly 9 AM! Having waited endless hours for service people in the past, I truly appreciated his punctuality.</p>
<p>The work done by Brady and Brian was exceptional! They moved furniture carefully, did a magnificent job cleaning and repairing the old grout, and made my floors look brand new! They expected to be done about 3:30, and were completely finished and cleaned up by 3:15. Again, this may seem like a small thing, but time is valuable and it was wonderful to have competent service people who did not disrupt my schedule.</p>
<p>I cannot say enough about the professionalism and quality work of Sir Grout. I plan to have them come back annually to freshen up my tile floors. I recommend them without reservation and will refer my friends.  Thanks, Sir Grout, for my beautiful &ldquo;new&rdquo; floors!</p>
<p>Ellen Drew Speranzo</p>
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