Dear Jeff,
I wanted to make you aware of a situation that occurred in your 
Union store today.  My mother and I were considering two female 
dogs, one being a Bischon and the other a Bischon Poo.  While 
walking to show your associate which dog I wanted to see, my crutch 
caught on a box that was in the aisle.  I took a pretty bad fall where 
my head hit the floor.  As a result a bump formed, I got a headache, 
and was kind of out of it.  I asked the associate for a chair so I could 
get myself up, he was happy to oblige and was obviously concerned.  
I don't know his name, but he had glasses and brown hair that was in 
a ponytail.  We asked him if there was any paperwork that needed to 
be fiiled out such as an accident report.  He informed us that your 
company did not have a process for accidents.  
I have Cerebral Palsey and have fallen many times in my life.  I asked 
for the chair to get up because it is easier for me to get up by myself 
than to be picked up.  I don't believe I need medical treatment at this 
time.  I just wanted to make you aware of the situation being that 
there is no such process to document the incident.  Please know that I 
find no fault of the associate.  As a person who relies on assistive 
equipment to get around, the only thing I might suggest is that you 
try to keep your aisles as clear as possible, even though they are 
wide.  Thank you in advanced for your attention to this matter.
Sincerely,
Kate Kennedy