I recently purchased a puppy from your establishment, on December 28th to be
exact, and I could not have been any more pleased with my experience - from the
quality of your facilities to the knowledge and integrity of your general
manager (David). I have made certain to provide more than positive reviews on
internet websites and personal referrals encouraging friends/family to visit
your store in Greenbrook. I would, however, like to bring a negative experience
that I've had with one of the recommended veterinary hospitals to your attention
that has diminished my enthusiasm. All Creatures Great and Small in Fairfield,
NJ has been nothing but a disappointment since day one. I decided to use their
services based solely on Shake A Paw’s authority and can say that I am now
surprised that your store maintains this affiliation. 

To date I have had 3 scheduled appointments with All Creatures Great and Small
in Fairfield, NJ and all proved to be a bigger hassle than the previous. Three
of the visits entailed waiting in the poorly maintained waiting room for an hour
to an hour and a half, for no apparent reason other than poor office management.
Finally, I made the latest appointment an entire month in advance, only to call
a few days before to confirm and find out that the assistant never formally
recorded it in their ledger. After being told to just bring my pup in and
they'll try their best to see her, All Creatures Great and Small in Fairfield,
NJ called the day before to cancel due to expected inclement weather. Needless
to say, we only got less than an inch of snow. Fortunately for me, I've
discovered their negligence before any serious injury/consequences for my pup's
health.

In conclusion, I strongly urge you to cease your association with All Creatures
Great and Small in Fairfield NJ for the sake of your own reputation, unless of
course the arrangement is financially justifiable for you. Again, I truly value
my experience with you directly and appreciate all of your help!
