We went into your greenbrook store two weeks ago to special order a female welsh corgi. We 
were thrilled when we got the call that our dog was in. But now we can't  have our dog. We 
were told on tuesday that the vet was coming Thursday and opted to let your vet see her. We 
played with her Tuesday and Wednesday night. She was happy and responsive. We were 
amazed to hear that we could not have her Thursday because according to the vet she was 
depressed and not eating. We visited her Thursday  and again she was happy , we asked if we 
could have food to show she would eat. Your salesman Charlie refused...he also refused to 
observe her interacting with us and then could provide no reason apart from depression  that 
could explain why we can't have our dog..I called your other store in union to speak to a 
manager .. She called spoke to them then told me the same thing..no health reason no illness 
just that she is depressed and until your vet clears them.. No timeline maybe Saturday, maybe 
Sunday. We offered to take her to our vet and were refused... We begged... No  was the 
answer... I want my puppy. This is cruel and unfair.. Two of your staff told us it's not legal for 
you to sell her to us  even though on Tuesday we were told we could take her as long as we 
took her to our vet.. None of this makes sense to us. We are angry and upset.. We have had 
corgis for 15 years. If they are not happy where they are they won't eat.. We told your team 
this repeatedly... We asked them to call someone and let us talk to them ... No was the 
response.. We have one cogi left of our two ... He is twelve. Our female died last August ... We 
talked on Tuesday about getting another one and to get them from you.. Unless this is 
resolved immediately this will be our last purchase from you... We want our puppy not 
excuses...we do not want a refund we do not want to cancel we want this puppy we love her...

Help!!!