-- Table structure for table `os_ticket`
--

CREATE TABLE `os_ticket` (
  `ticket_id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `ticketID` int(11) unsigned NOT NULL DEFAULT '0',
  `dept_id` int(10) unsigned NOT NULL DEFAULT '1',
  `priority_id` int(10) unsigned NOT NULL DEFAULT '2',
  `topic_id` int(10) unsigned NOT NULL DEFAULT '0',
  `staff_id` int(10) unsigned NOT NULL DEFAULT '0',
  `email` varchar(120) NOT NULL DEFAULT '',
  `name` varchar(32) NOT NULL DEFAULT '',
  `subject` varchar(64) NOT NULL DEFAULT '[no subject]',
  `helptopic` varchar(255) DEFAULT NULL,
  `phone` varchar(16) DEFAULT NULL,
  `phone_ext` varchar(8) DEFAULT NULL,
  `ip_address` varchar(16) NOT NULL DEFAULT '',
  `status` enum('open','closed') NOT NULL DEFAULT 'open',
  `source` enum('Web','Email','Phone','Other') NOT NULL DEFAULT 'Other',
  `isoverdue` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `isanswered` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `duedate` datetime DEFAULT NULL,
  `reopened` datetime DEFAULT NULL,
  `closed` datetime DEFAULT NULL,
  `lastmessage` datetime DEFAULT NULL,
  `lastresponse` datetime DEFAULT NULL,
  `created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`ticket_id`),
  UNIQUE KEY `email_extid` (`ticketID`,`email`),
  KEY `dept_id` (`dept_id`),
  KEY `staff_id` (`staff_id`),
  KEY `status` (`status`),
  KEY `priority_id` (`priority_id`),
  KEY `created` (`created`),
  KEY `closed` (`closed`),
  KEY `duedate` (`duedate`),
  KEY `topic_id` (`topic_id`)
) ENGINE=MyISAM AUTO_INCREMENT=987 DEFAULT CHARSET=utf8;

--
-- Dumping data for table `os_ticket`
--

INSERT INTO `os_ticket` VALUES (1,391308,2,1,3,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Error al enlazar las llamdas CCU','Reportes y telefonía','01222 2735373 ','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 08:40:28','2014-12-11 12:20:57','2015-03-17 08:40:28','2014-11-28 16:59:36','2015-03-17 08:40:28'),(2,495570,2,1,4,0,'tania.mariaud@scentec.com.mx','Tania Mariaud','No funciona el microfono','Soporte Interno Scentec','36841700','1080','189.210.228.161','closed','Web',0,1,NULL,NULL,'2014-12-05 21:14:27','2014-12-02 10:48:11','2014-12-05 21:14:26','2014-12-02 10:48:11','2014-12-05 21:14:27'),(3,320588,2,2,4,0,'noe.acevedo@scentec.com.mx','Noe Acevedo Ponce','Configuración LapTop','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2014-12-09 12:25:19','2014-12-09 11:55:16','2014-12-09 12:25:19','2014-12-02 18:32:14','2014-12-09 12:25:19'),(4,736822,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Configurar Outlook','Soporte Interno Scentec','34871700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2014-12-04 12:52:34','2014-12-04 12:52:34','2014-12-04 13:03:25','2014-12-03 12:19:20','2014-12-04 13:03:25'),(5,801786,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Configurar Outlook','Soporte Interno Scentec','5536841700','1012','189.210.228.161','closed','Web',0,1,NULL,NULL,'2014-12-03 12:55:00','2014-12-03 12:21:47','2014-12-03 12:55:00','2014-12-03 12:21:47','2014-12-03 12:55:00'),(6,497556,2,1,4,0,'fernando.santos@scentec.com.mx','Fernando Santos','Diadema','Soporte Interno Scentec','015563850051','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2014-12-04 09:38:14','2014-12-04 09:38:14','2014-12-04 09:53:42','2014-12-03 13:55:48','2014-12-04 09:53:42'),(7,805257,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','GRABACIONES PEMEX','Soporte Interno Scentec','34871700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2014-12-10 16:09:19','2014-12-10 16:09:18','2014-12-09 08:21:45','2014-12-08 16:27:48','2014-12-10 16:09:19'),(8,827128,2,1,4,0,'noe.acevedo@scentec.com.mx','noe acevedo ponce','pendiente','Soporte Interno Scentec','5536841700','1033','189.210.228.161','closed','Web',0,1,NULL,'2014-12-10 16:47:41','2014-12-11 11:16:32','2014-12-10 16:47:41','2014-12-11 11:16:32','2014-12-09 11:53:29','2014-12-11 11:16:32'),(9,206305,2,1,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','CORTE DE LLAMADAS','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-19 12:32:09','2015-02-19 12:32:08','2015-02-13 13:08:49','2014-12-15 12:26:18','2015-02-19 12:32:09'),(10,896415,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','LICENCIA WINDOWS VENCIDA','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2014-12-29 12:36:57','2014-12-29 12:36:56','2014-12-18 10:47:19','2014-12-17 14:19:26','2014-12-29 12:36:57'),(11,754529,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','CORTE DE LLAMADAS','Soporte Interno Scentec','34871700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2014-12-30 10:54:08','2014-12-23 11:37:58','2014-12-30 10:54:08','2014-12-23 11:37:58','2014-12-30 10:54:08'),(12,126496,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','PROBLEMA USUARIOS','Soporte Interno Scentec','34871700','1012','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-02 20:45:12','2015-01-02 20:45:12','2014-12-30 10:53:02','2014-12-29 12:35:41','2015-01-02 20:45:12'),(13,800387,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Configurar Outlook','Soporte Interno Scentec','34871700','1012','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-02 20:44:43','2015-01-02 20:44:42','2014-12-30 12:43:56','2014-12-30 10:43:24','2015-01-02 20:44:43'),(14,418687,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Pruebas Vita Balance','Soporte Interno Scentec','36841700','1012','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-05 21:44:23','2015-01-05 14:01:32','2015-01-05 21:44:22','2015-01-05 14:01:31','2015-01-05 21:44:23'),(15,216494,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Cargar apliacion Aspect','Soporte Interno Scentec','36841700','1012','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-07 11:55:20','2015-01-07 11:55:19','2015-01-07 11:22:35','2015-01-06 10:31:25','2015-01-07 11:55:20'),(16,160263,2,2,4,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','EYEBEAM PIDE LICENCIA','Soporte Interno Scentec','5543623571','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-07 11:20:10','2015-01-06 16:04:27','2015-01-07 11:20:10','2015-01-06 16:04:27','2015-01-07 11:20:10'),(17,413554,2,2,4,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','EYEBEAM PIDE LICENCIA','Soporte Interno Scentec','5543623571','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-07 18:52:31','2015-01-06 16:04:42','2015-01-07 18:52:30','2015-01-06 16:04:42','2015-01-07 18:52:31'),(18,131113,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','GRABACION COLA DE ESPERA','Soporte Interno Scentec','36841700','1012','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-07 11:54:48','2015-01-07 11:54:47','2015-01-07 11:55:32','2015-01-07 10:30:12','2015-01-07 11:55:32'),(19,652837,2,4,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano padilla ','problemas con lyricall','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-08 12:02:46','2015-01-08 12:02:46','2015-01-08 11:42:20','2015-01-08 10:46:54','2015-01-08 12:02:46'),(20,248318,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano padilla ','Problemas con outlook','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-08 15:19:30','2015-01-08 15:19:30','2015-01-08 12:40:11','2015-01-08 10:49:15','2015-01-08 15:19:30'),(21,482337,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo ','wifi','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,0,NULL,'2015-04-07 15:45:19','2015-04-07 15:45:19','2015-04-07 15:45:19','2015-01-09 12:56:22','2015-01-09 12:50:22','2015-04-07 15:45:19'),(22,853549,2,2,4,0,'oscar.salazar@scentec.com.mx','oscar salazar','prueba ','Soporte Interno Scentec','5537822748','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-14 17:42:50','2015-01-13 17:58:51','2015-01-14 17:42:49','2015-01-13 17:58:51','2015-01-14 17:42:50'),(23,385158,2,2,4,0,'oscar.salazar@scentec.com.mx','oscar salazar','prueba ','Soporte Interno Scentec','5537822748','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-14 17:42:35','2015-01-13 18:05:02','2015-01-14 17:42:34','2015-01-13 18:05:02','2015-01-14 17:42:35'),(24,248375,2,2,4,0,'aclesoucoeslegales@gmail.com','Alejandro Frias','cable de red','Soporte Interno Scentec','5536841700','1051','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-22 13:34:41','2015-01-14 16:39:49','2015-01-22 13:34:41','2015-01-14 16:39:49','2015-01-22 13:34:41'),(25,538731,2,2,4,0,'fernando.santos@scentec.com.mx','fernando santos','correo desconfigurado','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-16 10:53:40','2015-01-16 10:53:40','2015-01-16 10:46:17','2015-01-16 09:34:27','2015-01-16 10:53:40'),(26,269960,2,2,4,0,'noe.acevedo@scentec.com.mx','noe acevedo ponce','PROBLEMAS EN EL CORREO','Soporte Interno Scentec','5536841700','1033','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-01-26 14:55:33','2015-01-26 09:47:52','2015-01-26 14:55:33','2015-01-20 10:30:16','2015-01-26 14:55:33'),(27,363857,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','SIN LINEAS CALL CENTER','Soporte Interno Scentec','36841700','1012','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-22 13:15:47','2015-01-22 13:15:46','2015-01-22 10:50:08','2015-01-21 10:44:55','2015-01-22 13:15:47'),(28,731084,2,2,4,0,'tania.mariaud@scentec.com.mx','Tania Mariaud Mondragón','INSTALAR IMPRESORA','Soporte Interno Scentec','0445525167709','','189.210.228.161','closed','Web',0,1,NULL,'2015-01-26 19:46:56','2015-01-27 17:04:35','2015-01-26 18:20:12','2015-01-27 17:04:35','2015-01-23 14:00:50','2015-01-27 17:04:35'),(29,494920,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Agentes no peden Loguear','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-26 13:41:24','2015-01-26 13:41:23','2015-01-26 13:15:02','2015-01-26 12:22:39','2015-01-26 13:41:24'),(30,901912,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Cambio de Grabacion Vita Balance','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-27 16:04:09','2015-01-27 16:04:08','2015-01-26 15:34:35','2015-01-26 13:06:41','2015-01-27 16:04:09'),(31,549970,2,3,3,0,'noe.acevedo@scentec.com.mx','noe acevedo ponce','paquetería MAC ','Reportes y telefonía','5536841700','1033','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-03-06 13:23:24','2015-03-06 13:23:24','2015-03-04 21:51:02','2015-01-26 16:50:44','2015-03-06 13:23:24'),(32,960001,2,3,4,0,'noe.scentec@scentec.com.mx','noe acevedo','configuración','Soporte Interno Scentec','5536841700','1033','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-10 17:16:42','2015-02-10 17:16:42','2015-02-10 10:38:07','2015-01-27 11:22:14','2015-02-10 17:16:42'),(33,104943,2,2,4,0,'javier.rodea@scentec.com.mx','Javier Rodea','Correccción de Extensión','Soporte Interno Scentec','55-1448-7270','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-01-28 13:22:13','2015-01-28 13:22:13','2015-01-28 12:53:44','2015-01-27 18:12:07','2015-01-28 13:22:13'),(34,637019,2,3,4,0,'cynthya.alvarez@scentec.com.mx','Cynthya Alvarez','Arreglar Laptop','Soporte Interno Scentec','36841700','1010','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-18 13:33:00','2015-01-28 12:42:27','2015-02-18 13:33:00','2015-01-28 12:42:27','2015-02-18 13:33:00'),(35,568590,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Agentes no peden Marcar','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-03 12:09:00','2015-02-03 12:09:00','2015-02-03 11:41:46','2015-02-03 10:59:29','2015-02-03 12:09:00'),(36,650661,2,2,4,0,'javier.rodea@scentec.com.mx','JAVIER RODEA ','Configuración Laptop de Fabiola','Soporte Interno Scentec','3684-1700','1082','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-13 09:24:11','2015-02-03 17:49:07','2015-02-13 09:24:11','2015-02-03 17:49:07','2015-02-13 09:24:11'),(37,553119,2,3,4,0,'noe.scentec@scentec.com.mx','noe acevedo','configuración','Soporte Interno Scentec','5536841700','1033','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-10 17:14:25','2015-02-10 17:14:24','2015-02-10 16:48:27','2015-02-04 11:16:12','2015-02-10 17:14:25'),(38,589368,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Soporte','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2015-03-04 08:41:07','2015-02-20 10:19:33','2015-03-04 08:41:06','2015-02-05 13:44:57','2015-03-04 08:41:07'),(39,797755,2,3,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde','Falla Internet','Soporte Interno Scentec','36841700','1000','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-10 15:17:04','2015-02-10 15:17:04','2015-02-10 10:52:44','2015-02-10 10:32:07','2015-02-10 15:17:04'),(40,916804,2,2,4,0,'noe.acevedo@scentec.com.mx','noe acevedo','configuración','Soporte Interno Scentec','5536841700','1033','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-13 10:07:57','2015-02-13 10:07:57','2015-02-13 09:20:20','2015-02-10 17:24:34','2015-02-13 10:07:57'),(41,950617,2,3,4,0,'yuliana.olvera@scentec.com.mx','Yuliana Olvera','Soporte Interno','Soporte Interno Scentec','5545812929','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-02-11 16:00:21','2015-02-11 16:00:21',NULL,'2015-02-11 13:39:28','2015-02-11 16:00:21'),(42,553942,2,2,4,0,'fernando.santos@scentec.com.mx','Fernando Santos','PRUEBA (contestar OK)','Soporte Interno Scentec','36841700','1019','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-25 13:16:15','2015-02-16 11:45:01','2015-02-25 13:16:15','2015-02-11 16:45:11','2015-02-25 13:16:15'),(43,702435,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Base de datos Backup','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2015-03-04 08:40:25','2015-02-20 10:17:05','2015-03-04 08:40:25','2015-02-12 21:38:41','2015-03-04 08:40:25'),(44,760502,2,2,4,0,'noe.acevedo@scentec.com.mx','Noe Acevedo','Prueba','Soporte Interno Scentec','55555555','3333','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-13 10:06:01','2015-02-13 10:03:00','2015-02-13 10:06:00','2015-02-13 10:03:00','2015-02-13 10:06:01'),(45,177961,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Acceso a UIP Director','Unified IP ','6646226800',' 30354','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-19 18:55:35','2015-02-13 13:58:36','2015-02-19 18:55:35','2015-02-13 13:58:36','2015-02-19 18:55:35'),(46,340915,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','llamadas cruzadas','Unified IP ','57268200','','148.246.148.101','closed','Web',0,1,NULL,NULL,'2015-03-25 13:40:51','2015-02-15 20:47:57','2015-03-25 13:40:51','2015-02-15 20:47:57','2015-03-25 13:40:51'),(47,987880,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','datos de pantalla lyricall erroneos','Unified IP ','57268200','','148.246.148.101','closed','Web',0,1,NULL,NULL,'2015-05-27 14:17:37','2015-02-15 20:50:25','2015-05-27 14:17:37','2015-02-15 20:50:25','2015-05-27 14:17:37'),(48,550848,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','mensaje de llamada entrante','Unified IP ','57268200','','148.246.148.101','closed','Web',0,1,NULL,NULL,'2015-03-25 13:40:17','2015-02-15 20:52:22','2015-03-25 13:40:17','2015-02-15 20:52:22','2015-03-25 13:40:17'),(49,985034,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','realizar llamadas solo por un servicio','Unified IP ','57268200','','148.246.148.101','closed','Web',0,1,NULL,NULL,'2015-03-19 18:18:09','2015-02-15 21:00:24','2015-03-19 18:18:09','2015-02-15 21:00:24','2015-03-19 18:18:09'),(50,411502,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','problema con llamadas de prueba de vita balance','Soporte Interno Scentec','36841700','1711','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-04-23 12:30:02','2015-04-23 12:30:02','2015-03-25 10:12:24','2015-02-17 10:39:44','2015-04-23 12:30:02'),(51,669993,2,2,4,0,'angel.escartin@scentec.com','angel.escartin','Falla laptop nueva','Soporte Interno Scentec','5548337604','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-03 11:52:18','2015-02-18 15:56:17','2015-03-03 11:52:18','2015-02-18 15:56:17','2015-03-03 11:52:18'),(52,400862,2,3,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton ','Espacio de Discos.','Unified IP ','+52  2225 058371','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-12 19:04:28','2015-02-18 18:02:27','2015-03-12 19:04:28','2015-02-18 18:02:27','2015-03-12 19:04:28'),(53,573811,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Problema con enlace','Unified IP ','6646226800 ','30354','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-25 13:14:07','2015-02-18 18:24:05','2015-02-25 13:14:07','2015-02-18 18:24:05','2015-02-25 13:14:07'),(54,657448,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Telephony Monitor','Unified IP ','664226800','30354','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-20 09:40:24','2015-02-18 18:57:32','2015-02-20 09:40:23','2015-02-18 18:57:32','2015-02-20 09:40:24'),(55,929306,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez Pelcastre ','Reinstalación de UIP 71','Unified IP ','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-25 12:53:12','2015-02-19 08:38:53','2015-02-25 12:53:12','2015-02-19 08:38:53','2015-02-25 12:53:12'),(56,125987,2,2,1,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz Macias ','Apoyo en CAFI','Unified IP ','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-04 08:44:44','2015-02-19 12:01:09','2015-03-04 08:44:44','2015-02-19 12:01:09','2015-03-04 08:44:44'),(57,818736,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Seguimiento Enlace de llamadas','Soporte Interno Scentec','36841700','1012','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-04 17:20:19','2015-02-19 12:45:21','2015-03-04 17:20:19','2015-02-19 12:45:21','2015-03-04 17:20:19'),(58,628171,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuarios Pegados  en  UIP','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2015-02-20 10:42:18','2015-02-20 10:20:38','2015-02-20 10:42:18','2015-02-19 14:55:39','2015-02-20 10:42:18'),(59,869161,2,4,4,0,'noe.acevedo@scentec.com.mx','noe acevedo','Equipo dañado ','Soporte Interno Scentec','5536841700','1033','200.66.110.163','closed','Web',0,0,NULL,NULL,'2015-03-06 13:22:50','2015-03-06 13:22:50','2015-03-04 21:53:01','2015-02-20 15:36:57','2015-03-06 13:22:50'),(60,923697,2,2,4,0,'victor.chavez@scentec.com.mx ','Víctor Chávez','Rackeo de servidores','Soporte Interno Scentec','55 36841700','1023','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-03 11:47:21','2015-02-20 16:27:50','2015-03-03 11:47:21','2015-02-20 16:27:50','2015-03-03 11:47:21'),(61,955692,2,2,1,0,'jgomezc@independencia.com.mx','Julio Gomez','AODFeed','Unified IP ','4777139356','2010','189.210.228.161','closed','Web',0,1,NULL,NULL,'2016-01-12 11:10:50','2015-02-23 13:39:28','2016-01-12 11:10:50','2015-02-23 12:38:58','2016-01-12 11:10:50'),(62,379284,2,2,4,0,'victor.chavez@scentec.com.mx','VictorChavez','Instalacion de servidores','Soporte Interno Scentec','(553) 684-1700','1023','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-03-02 11:43:55','2015-03-02 11:43:54','2015-03-02 10:34:04','2015-02-25 13:08:09','2015-03-02 11:43:55'),(63,841049,2,2,4,0,'yuliana.olvera@scentec.com.mx','Yuliana Olvera','Softphone','Soporte Interno Scentec','5536841700','1038','189.210.228.161','closed','Web',0,1,NULL,'2015-02-26 13:26:34','2015-02-26 13:29:02','2015-02-26 13:24:38','2015-02-26 13:29:02','2015-02-26 11:57:34','2015-02-26 13:29:02'),(64,218436,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','modificacion de schedule','Unified IP ','57268200','','189.242.180.81','closed','Web',0,1,NULL,NULL,'2015-03-25 13:40:41','2015-02-26 12:44:57','2015-03-25 13:40:41','2015-02-26 12:44:57','2015-03-25 13:40:41'),(65,915633,2,4,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Problemas con las Grabaciones','Unified IP ','01222 2735373 13','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-02-27 14:48:46','2015-02-27 11:18:47','2015-02-27 14:48:46','2015-02-27 11:18:47','2015-02-27 14:48:46'),(66,947355,2,4,4,0,'noe.acevedo@scentec.com.mx','noe acevedo','instalación de paquetería ','Soporte Interno Scentec','5536841700','1033','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-03-06 13:22:15','2015-03-06 13:22:14','2015-03-04 21:51:56','2015-02-27 12:55:04','2015-03-06 13:22:15'),(67,354408,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','RingBack','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-25 13:40:32','2015-02-27 17:51:32','2015-03-25 13:40:32','2015-02-27 17:51:31','2015-03-25 13:40:32'),(68,890089,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','problemas vita balance','Soporte Interno Scentec','36841710','1711','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 08:36:44','2015-03-05 13:47:39','2015-03-17 08:36:44','2015-03-02 12:28:13','2015-03-17 08:36:44'),(69,339742,2,2,1,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz','Instalacion','Unified IP ','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-07 11:46:24','2015-03-03 09:26:02','2015-04-07 11:46:24','2015-03-03 09:26:02','2015-04-07 11:46:24'),(70,644075,2,3,4,0,'javier.rodea@scentec.com.mx','JAVIER RODEA','Telefonía','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-03-25 11:18:52','2015-03-25 11:18:51','2015-03-25 09:18:29','2015-03-05 11:20:46','2015-03-25 11:18:52'),(71,449729,2,2,1,0,'urimorba@mail.telcel.com','URIEL MORENO BALLINAS','Blaster (marcacion lenta)','Unified IP ','25813700 ','3709','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-12 19:05:52','2015-03-06 14:14:10','2015-03-12 19:05:52','2015-03-06 14:14:10','2015-03-12 19:05:52'),(72,322195,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','error Agent tollbar','Unified IP ','222 273 5373','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 08:33:19','2015-03-06 16:28:11','2015-03-17 08:33:19','2015-03-06 16:28:11','2015-03-17 08:33:19'),(73,647560,2,3,4,0,'fabiola.cornejo@scentec.com','Fabiola','Problemas office','Soporte Interno Scentec','5510030553','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-12 18:35:01','2015-03-09 16:27:27','2015-03-12 18:35:00','2015-03-09 16:27:27','2015-03-12 18:35:01'),(74,670116,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','llamadas con Eco','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-04 15:21:43','2015-03-10 18:06:46','2015-06-04 15:21:43','2015-03-10 18:06:46','2015-06-04 15:21:43'),(75,615028,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Error de BD','Unified IP ','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-07 11:44:42','2015-03-12 11:30:15','2015-04-07 11:44:42','2015-03-12 11:30:15','2015-04-07 11:44:42'),(76,386916,2,2,4,0,'yuliana.olvera@scentec.com.mx','Yuliana Olvera','WFM DEMO','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-18 14:09:00','2015-03-12 15:14:28','2015-03-18 14:09:00','2015-03-12 15:14:28','2015-03-18 14:09:00'),(77,537867,2,2,4,0,'Cynthya.Alvarez@scentec.com.mx','Cynthya Alvarez','Preparacion de equipo','Soporte Interno Scentec','5536841700','1010','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 10:59:03','2015-03-12 18:19:40','2015-03-17 10:59:03','2015-03-12 18:19:40','2015-03-17 10:59:03'),(78,539081,2,2,4,0,'fabiola.cornejo@scentec.com','Fabiola','reloj de la pc','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-27 10:08:15','2015-03-13 14:09:17','2015-03-27 10:08:15','2015-03-13 14:09:17','2015-03-27 10:08:15'),(79,561028,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Llamadas cortadas','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 10:53:59','2015-03-13 14:20:15','2015-03-17 10:53:58','2015-03-13 14:20:15','2015-03-17 10:53:59'),(80,302561,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Numeros que no enlazan','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 10:53:34','2015-03-13 14:21:32','2015-03-17 10:53:33','2015-03-13 14:21:32','2015-03-17 10:53:34'),(81,533034,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Varios intentos para enlazar','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-17 11:02:02','2015-03-13 14:22:41','2015-03-17 11:02:02','2015-03-13 14:22:41','2015-03-17 11:02:02'),(82,157953,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Error Xlite','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-23 11:09:12','2015-03-18 09:32:02','2015-03-23 11:09:12','2015-03-18 09:32:02','2015-03-23 11:09:12'),(83,756487,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez Pelcastre','ICONO LIRYCALL','Unified IP ','25813700','6284','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-23 09:09:34','2015-03-18 13:46:36','2015-03-23 09:09:34','2015-03-18 09:35:19','2015-03-23 09:09:34'),(84,819216,2,1,4,0,'victor.chavez@scentec.com.mx','Víctor Chávez','Máquina Virtual','Soporte Interno Scentec','5536841700','1023','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-26 18:38:28','2015-03-18 12:51:11','2015-03-26 18:38:28','2015-03-18 12:51:11','2015-03-26 18:38:28'),(85,278104,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','MonitorApp-PROV-UIPRECOR','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-07 11:44:16','2015-03-18 14:08:44','2015-04-07 11:44:16','2015-03-18 14:08:44','2015-04-07 11:44:16'),(86,885227,2,2,1,0,'vjaramillo@independencia.com.mx','Victor Jaramillo','Agregar IP en samba LinuxTA','Unified IP ','4499102190','2002','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-03-25 19:19:55','2015-03-24 11:23:15','2015-03-25 19:19:54','2015-03-24 11:23:15','2015-03-25 19:19:55'),(87,547684,2,3,4,0,'cynthya.alvarez@scentec.com.mx','Cynthya Alvarez','Filtrar BD a números validos Cofetel','Soporte Interno Scentec','36841700','10101','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-22 16:58:25','2015-03-26 16:07:13','2015-04-22 16:58:25','2015-03-25 13:34:31','2015-04-22 16:58:25'),(88,687074,2,2,4,0,'fernando.santos@scentec.com.mx','Fernando Santos','Instalación de SW','Soporte Interno Scentec','36841700','1019','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-03-27 15:35:35','2015-03-27 15:35:35','2015-03-27 14:44:22','2015-03-25 15:24:15','2015-03-27 15:35:35'),(89,298955,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Reporte por Servicio','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-07 11:43:25','2015-03-26 14:46:04','2015-04-07 11:43:25','2015-03-26 14:46:04','2015-04-07 11:43:25'),(90,654919,2,3,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Servicio IVR -- PRIORIDAD I','Unified IP ','2222735373','1343','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-27 15:51:37','2015-03-27 11:55:09','2015-03-27 15:51:37','2015-03-27 11:55:09','2015-03-27 15:51:37'),(91,266735,2,4,1,0,'vjaramillo@independencia.com.mx','Victor Jaramillo','Revision de Base de datos de Grabaciones','Unified IP ','4499102190','2002','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-05-22 12:04:27','2015-03-28 16:15:44','2015-05-22 12:04:27','2015-03-28 16:15:44','2015-05-22 12:04:27'),(92,671154,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Dia no laboral','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-03-31 10:20:11','2015-03-30 12:43:31','2015-03-31 10:20:11','2015-03-30 12:43:31','2015-03-31 10:20:11'),(93,573394,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Horario de Verano 2015','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-04-05 07:13:03','2015-03-31 13:17:14','2015-04-05 07:13:03','2015-03-31 13:17:13','2015-04-05 07:13:03'),(94,697542,2,3,4,0,'victor.chavez@scentec.com.mx','Victor Chávez','Reinicio TG 1783','Soporte Interno Scentec','5536841700','1023','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-04-01 12:50:09','2015-04-01 12:50:08','2015-04-01 12:39:00','2015-04-01 10:51:26','2015-04-01 12:50:09'),(95,453621,2,2,1,0,'jorge.perez@fcbnco.com','Jorge Perez','Problema DataViews','Unified IP ','01 (55) 54812700','2742','177.224.9.68','closed','Web',0,1,NULL,NULL,'2015-04-06 10:15:47','2015-04-04 13:52:03','2015-04-06 10:15:47','2015-04-04 13:52:03','2015-04-06 10:15:47'),(96,890315,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','conexion de red','Soporte Interno Scentec','36841700','1711','189.137.221.39','closed','Web',0,1,NULL,NULL,'2015-04-07 12:23:26','2015-04-07 12:23:26','2015-04-07 12:28:27','2015-04-07 11:22:10','2015-04-07 12:28:27'),(97,951149,2,2,4,0,'fabiola.cornejo@scentec.com.mx','Fabiola Cornejo','actualizar office','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,0,NULL,'2015-04-07 15:44:48','2015-04-07 15:44:48','2015-04-07 15:44:48','2015-04-07 15:01:53','2015-04-07 13:22:39','2015-04-07 15:44:48'),(98,496612,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','registro de números','Soporte Interno Scentec','36841700','1711','189.242.181.36','closed','Web',0,0,NULL,NULL,'2015-04-23 12:29:26','2015-04-23 12:29:25','2015-04-22 16:53:55','2015-04-09 15:07:00','2015-04-23 12:29:26'),(99,530541,2,2,5,0,'clau.oviedo@gmail.com','Clau','Informacion','Workforce Management WFM','','','189.250.181.253','closed','Web',0,0,NULL,NULL,'2015-04-10 18:29:00','2015-04-10 15:43:11',NULL,'2015-04-10 15:43:11','2015-04-10 18:29:00'),(100,111077,2,2,4,0,'fernando.santos@scentec.com.mx','Fernando Santos','tonos del teléfono','Soporte Interno Scentec','36841700','1019','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-04-14 10:00:52','2015-04-14 10:00:52','2015-04-13 12:08:47','2015-04-13 10:14:37','2015-04-14 10:00:52'),(101,370748,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Cola de Espera Vita Balance','Soporte Interno Scentec','55368417700 ','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-04-13 12:41:24','2015-04-13 12:41:24','2015-04-13 11:39:11','2015-04-13 10:39:05','2015-04-13 12:41:24'),(102,762146,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','registros de llamadas vita balance ','Soporte Interno Scentec','36841700','1711','201.124.152.243','closed','Web',0,0,NULL,NULL,'2015-04-23 12:28:50','2015-04-23 12:28:50','2015-04-22 16:53:39','2015-04-14 09:56:00','2015-04-23 12:28:50'),(103,708564,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','llamadas foraneas','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-14 12:15:48','2015-04-14 10:57:18','2015-04-14 12:15:48','2015-04-14 10:57:18','2015-04-14 12:15:48'),(104,781428,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Servicos terminan antes','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-20 12:54:16','2015-04-14 10:59:19','2015-04-20 12:54:16','2015-04-14 10:59:19','2015-04-20 12:54:16'),(105,942459,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Corte de Llamadas Plenijuv','Soporte Interno Scentec','55368417700','','187.199.118.165','closed','Web',0,0,NULL,NULL,'2015-05-10 19:52:44','2015-05-10 19:52:44','2015-04-17 09:33:05','2015-04-14 11:02:46','2015-05-10 19:52:44'),(106,206242,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','registro de numeros vita y plenijuv','Soporte Interno Scentec','36841700','1711','201.124.152.243','closed','Web',0,0,NULL,NULL,'2015-04-23 12:30:14','2015-04-23 12:30:14','2015-04-22 16:53:10','2015-04-14 12:47:47','2015-04-23 12:30:14'),(107,259517,2,3,4,0,'noe.acevedo@scentec.com.mx','noe acevedo ponce','problemas con el correo electronico','Soporte Interno Scentec','012225549460','1033','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-20 14:44:40','2015-04-20 08:52:52','2015-04-20 14:44:40','2015-04-17 13:44:06','2015-04-20 14:44:40'),(108,649865,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Reinicio Total UIP_21 Abril 2015','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-05-12 08:40:47','2015-04-20 12:16:17','2015-05-12 08:40:47','2015-04-20 12:16:17','2015-05-12 08:40:47'),(109,500952,2,3,4,0,'fernando.santos@scentec.com.mx','Fernando Santos','Servidor NOI y COI','Soporte Interno Scentec','36841700','1019','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-04-20 15:28:23','2015-04-20 15:28:23','2015-04-20 14:57:22','2015-04-20 13:53:29','2015-04-20 15:28:23'),(110,120976,2,2,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde','Problemas con office','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-22 16:31:36','2015-04-20 15:57:20','2015-04-22 16:31:36','2015-04-20 15:57:20','2015-04-22 16:31:36'),(111,502390,2,3,1,0,'vjaramillo@independencia.com.mx','Victor Jaramillo','Licencias en UIP','Unified IP ','4499102190','2002','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-28 15:33:27','2015-04-22 09:54:45','2015-04-28 15:33:27','2015-04-22 09:54:45','2015-04-28 15:33:27'),(112,117579,2,3,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Descarga de grabaciones','Unified IP ','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-28 14:07:28','2015-04-22 12:05:26','2015-04-28 14:07:28','2015-04-22 12:05:26','2015-04-28 14:07:28'),(113,981752,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Actualizacion JAVA','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-04-24 14:58:01','2015-04-24 11:33:21','2015-04-24 14:58:00','2015-04-24 11:33:21','2015-04-24 14:58:01'),(114,921837,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Instalacion BPhone','Soporte Interno Scentec','55368417700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-05-08 16:24:26','2015-04-29 11:38:04','2015-05-08 16:24:25','2015-04-29 11:38:04','2015-05-08 16:24:26'),(115,434629,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Mensaje dia no laboral viernes 1 mayo','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-05-04 10:04:33','2015-04-29 12:56:24','2015-05-04 10:04:33','2015-04-29 12:56:24','2015-05-04 10:04:33'),(116,417365,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Integración UIP - Cyber Financial','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-05-12 08:40:32','2015-04-30 12:18:34','2015-05-12 08:40:32','2015-04-30 12:18:34','2015-05-12 08:40:32'),(117,554713,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Plantilla Dataviews Pasmada_Mayo 2015','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-05-08 13:14:46','2015-05-05 09:48:45','2015-05-08 13:14:46','2015-05-05 09:48:45','2015-05-08 13:14:46'),(118,293506,2,3,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez Pelcastre','Ícono Lyricall Agent','Unified IP ','25813700',' 6284','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-05-13 09:43:38','2015-05-08 15:25:11','2015-05-13 09:43:37','2015-05-08 15:25:11','2015-05-13 09:43:38'),(119,904241,2,2,4,0,'victor.chavez@scentec.com.mx','Victor Chavez','Instalación sipphone','Soporte Interno Scentec','36841700','1023','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-05-14 11:44:43','2015-05-14 11:44:42','2015-05-13 16:35:38','2015-05-13 14:02:50','2015-05-14 11:44:43'),(120,148723,2,2,3,0,'verfonro@mail.telcel.com','Veronica Fonseca','Nuevo Agente','Reportes y telefonía','','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-05-18 08:21:15','2015-05-18 08:21:14','2015-05-15 17:42:52','2015-05-15 09:47:26','2015-05-18 08:21:15'),(121,234992,2,2,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Ticket','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2015-05-26 08:54:01','2015-05-25 09:39:20','2015-05-26 08:54:01','2015-05-15 12:27:39','2015-05-26 08:54:01'),(122,379557,2,2,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde G','problemas en extension','Soporte Interno Scentec','36841700','1000','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-05-22 12:45:52','2015-05-22 12:45:52','2015-05-21 16:21:20','2015-05-15 12:47:53','2015-05-22 12:45:52'),(123,924648,2,2,1,0,'victor.chavez@scentec.com.mx','Victor Chavez','Instalación App Aspect','Unified IP ','5536841700','1023','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-05-22 12:44:47','2015-05-18 11:51:09','2015-05-22 12:44:46','2015-05-18 11:51:09','2015-05-22 12:44:47'),(124,653703,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Pantallas de RTR','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-10 13:19:03','2015-05-18 14:34:55','2015-07-10 13:19:03','2015-05-18 14:34:55','2015-07-10 13:19:03'),(125,763534,2,3,1,0,'Carlos.Bravo@fcbnco.mx','Carlos Bravo','Error en DBI Backup ','Unified IP ','5554812742','','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-06-12 17:41:03','2015-05-23 08:56:26','2015-06-12 17:41:03','2015-05-23 08:56:26','2015-06-12 17:41:03'),(126,194403,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Error en DBI Backup ','Unified IP ','54812742','','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-05-27 14:20:12','2015-05-23 10:17:21','2015-05-27 14:20:12','2015-05-23 09:16:38','2015-05-27 14:20:12'),(127,659196,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Habilitar unidad \"S\" en Recording Manager','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-05-28 10:35:44','2015-05-26 14:27:55','2015-05-28 10:35:44','2015-05-26 14:27:55','2015-05-28 10:35:44'),(128,383937,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Modificar Tiempo de resguardo en Base de datos \"Resource\"','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,'2015-06-30 11:24:26','2015-07-02 10:50:28','2015-06-30 11:24:26','2015-07-02 10:50:28','2015-05-26 14:31:30','2015-07-02 10:50:28'),(129,878196,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','modificar Schedule','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-05-28 09:53:47','2015-05-27 07:25:57','2015-05-28 09:53:47','2015-05-27 07:25:57','2015-05-28 09:53:47'),(130,223095,2,2,1,0,'rubeng@telvista.com.mx','Rubén Gómez','Grabaciones','Unified IP ','(664)6226800','30355','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-02 10:04:16','2015-05-28 07:38:21','2015-06-02 10:04:16','2015-05-28 07:38:21','2015-06-02 10:04:16'),(131,985048,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Resize a la base de datos de grabaciones','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-06-02 08:14:20','2015-05-28 18:57:20','2015-06-02 08:14:20','2015-05-28 18:57:20','2015-06-02 08:14:20'),(132,130969,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Aumentar Nivel de Debug','Unified IP ','54812742','','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-06-22 12:30:43','2015-06-22 10:34:27','2015-06-22 12:30:42','2015-05-28 19:21:41','2015-06-22 12:30:43'),(133,109372,2,1,1,0,'vjaramillo@independencia.com.mx','VICTOR JARAMILLO','Aclaracion en tiempos de reporte','Unified IP ','449102190','2002','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-07-29 16:25:28','2015-07-08 11:19:48','2015-07-29 16:25:28','2015-05-29 21:15:11','2015-07-29 16:25:28'),(134,756643,2,3,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','facturas.proveedores','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-23 13:02:05','2015-06-01 13:24:23','2015-06-23 13:02:04','2015-06-01 13:24:23','2015-06-23 13:02:05'),(135,939841,2,2,4,0,'fabiola.cornejo@scentec.com.mx','Fabiola Cornejo ','SERVIDOR DE CONTABILIDAD','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-06-02 12:36:53','2015-06-02 12:36:53','2015-06-02 12:15:12','2015-06-02 11:43:52','2015-06-02 12:36:53'),(136,295632,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','mantenimiento','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2015-06-10 19:47:27','2015-06-04 10:22:33','2015-06-10 19:47:26','2015-06-03 18:06:38','2015-06-10 19:47:27'),(137,761112,2,3,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde','Impresora Lexmark no funciona','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-08 08:09:00','2015-06-08 08:05:26','2015-06-08 08:09:00','2015-06-04 13:23:25','2015-06-08 08:09:00'),(138,812750,2,3,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde','Impresora Lexmark no funciona','Soporte Interno Scentec','36841700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-04 13:26:13','2015-06-04 13:23:37','2015-06-04 13:26:13','2015-06-04 13:23:37','2015-06-04 13:26:13'),(139,818807,2,3,4,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','Instalación de Memoria ','Soporte Interno Scentec','5543623571','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-08 07:59:33','2015-06-04 15:10:38','2015-06-08 07:59:33','2015-06-04 15:10:38','2015-06-08 07:59:33'),(140,422568,2,2,4,0,'yoseline.serrano@scentec.com.mx','Yoseline Serrano Padilla','activación de outlook','Soporte Interno Scentec','36841700','1711','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-24 13:13:24','2015-06-18 10:20:11','2015-06-24 13:13:24','2015-06-05 10:37:33','2015-06-24 13:13:24'),(141,596200,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','	Grabaciones sin Disposition','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-07-02 15:29:11','2015-06-11 09:35:54','2015-07-02 15:29:11','2015-06-05 17:08:56','2015-07-02 15:29:11'),(142,700054,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Llamadas Empalmadas','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,'2015-07-07 12:00:09','2015-07-07 17:43:25','2015-07-07 12:19:54','2015-07-07 17:43:25','2015-06-08 11:24:48','2015-07-07 17:43:25'),(143,132677,2,1,1,0,'verfonro@mail.telcel.com','Veronica Fonseca','Template DataViews ','Unified IP ','25813889','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-06-08 16:41:56','2015-06-08 16:41:55',NULL,'2015-06-08 16:33:38','2015-06-08 16:41:56'),(144,776599,2,2,1,0,'jluism@independencia.com.mx','Juan Carlos Luis Morales','AODFeedDLL : Linux y Java','Unified IP ','477 7137023','2021','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-11 16:03:34','2015-06-08 16:43:37','2015-06-11 16:03:33','2015-06-08 16:43:37','2015-06-11 16:03:34'),(145,773857,2,1,1,0,'vjaramillo@independencia.com.mx','VICTOR JARAMILLO','No se visualiza Informacion en DV','Unified IP ','4499102190','2002','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-08-31 15:31:25','2015-08-13 13:04:50','2015-08-31 15:31:25','2015-06-10 12:55:52','2015-08-31 15:31:25'),(146,657339,2,2,1,0,'rubeng@telvista.com.mx','ruben gomez ','grabaciones','Unified IP ','6643688977','','189.240.144.6','closed','Web',0,1,NULL,NULL,'2015-06-23 13:03:06','2015-06-10 16:10:01','2015-06-23 13:03:05','2015-06-10 16:10:01','2015-06-23 13:03:06'),(147,729726,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Reinicio por mantenimiento','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2015-06-12 13:59:49','2015-06-12 09:22:42','2015-06-12 13:59:49','2015-06-11 18:26:25','2015-06-12 13:59:49'),(148,406137,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','E1 Marcatel Leyenda \"Error\"','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-06-15 17:09:57','2015-06-12 12:39:34','2015-06-15 17:09:57','2015-06-12 12:39:34','2015-06-15 17:09:57'),(149,315753,2,2,6,0,'yoseline.serrano@scentec.com.mx','Yoseline Serrano','Registro de llamadas','MIRUM','5536841711','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-06-15 12:17:13','2015-06-12 15:57:56','2015-06-15 12:17:12','2015-06-12 15:57:56','2015-06-15 12:17:13'),(150,176932,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Llamadas que no se pueden mover por tareas','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-09-01 12:52:27','2015-06-16 16:19:12','2015-09-01 12:52:27','2015-06-16 16:19:12','2015-09-01 12:52:27'),(151,479911,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Reinicio por mantenimiento','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2015-06-20 10:44:22','2015-06-17 11:57:54','2015-06-20 10:44:22','2015-06-17 10:20:02','2015-06-20 10:44:22'),(152,443187,2,3,1,0,'jgomezc@independencia.com.mx','Financiera Independencia León','Filtro de consulta Recording Manager','Unified IP ','014777139356','2010','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-06-17 11:24:13','2015-06-17 11:02:04','2015-06-17 11:24:12','2015-06-17 11:02:04','2015-06-17 11:24:13'),(153,480502,2,3,1,0,'jgomezc@independencia.com.mx','Financiera Independencia León','Filtro de consulta Recording Manager','Unified IP ','014777139356','2010','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-06-19 18:17:51','2015-06-17 11:02:26','2015-06-19 18:17:50','2015-06-17 11:02:26','2015-06-19 18:17:51'),(154,650113,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','No se escuchan llamadas','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,1,NULL,'2015-06-19 11:51:21','2015-08-31 18:27:14','2015-07-29 12:52:59','2015-08-31 18:27:14','2015-06-17 15:27:34','2015-08-31 18:27:14'),(155,761430,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','No se pede realizar llamadas','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-07-08 10:48:12','2015-07-08 10:48:11','2015-07-08 09:25:52','2015-06-18 11:35:39','2015-07-08 10:48:12'),(156,508908,2,2,2,0,'benflope@mail.telcel.com','Benjamín Flores','Generar nueva campaña y Automation','ALM Advanced List Management','25813700','6258','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-07 18:18:48','2015-06-19 10:35:26','2015-07-07 18:18:48','2015-06-19 10:35:26','2015-07-07 18:18:48'),(157,861506,2,2,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','errores','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2015-07-08 13:35:20','2015-07-08 13:35:20','2015-07-08 13:22:57','2015-06-19 16:24:19','2015-07-08 13:35:20'),(158,784405,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Crystal Reports_ampliar Dispositions','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-07-02 13:32:42','2015-06-19 17:55:33','2015-07-02 13:32:41','2015-06-19 17:55:33','2015-07-02 13:32:42'),(159,209695,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Error en DBI Backup_ 23 Junio 2015','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,'2015-07-02 13:31:08','2015-07-03 12:00:00','2015-06-23 15:26:23','2015-07-03 12:00:00','2015-06-23 15:26:23','2015-07-03 12:00:00'),(160,433708,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Corte de llamadas','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,1,NULL,'2015-08-06 10:02:43','2016-01-15 11:08:37','2015-08-06 10:02:43','2016-01-15 11:08:37','2015-06-29 12:17:52','2016-01-15 11:08:37'),(161,167711,2,2,4,0,'yoseline.serrano@scentec.com.mx','yoseline serrano','problemas de marcacion ','Soporte Interno Scentec','36841700','1711','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-06-29 13:35:47','2015-06-29 13:35:47',NULL,'2015-06-29 13:14:41','2015-06-29 13:35:47'),(162,616031,2,3,3,0,'verfonro@mail.telcel.com','Veronica Fonseca','Reporte de Productividad','Reportes y telefonía','55 54002067','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-31 15:01:34','2015-07-01 14:56:58','2015-07-31 15:01:33','2015-07-01 14:56:58','2015-07-31 15:01:34'),(163,469651,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Inicio de servicio antes de tiempo','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-06 08:54:55','2015-07-01 15:27:06','2015-07-06 08:54:54','2015-07-01 15:27:06','2015-07-06 08:54:55'),(164,310679,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Reinicio por mantenimiento','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,'2015-07-03 13:16:41','2015-07-08 09:32:58','2015-07-08 09:32:58','2015-07-07 18:37:27','2015-07-01 16:24:52','2015-07-08 09:32:58'),(165,813164,2,2,6,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','reporte de llamadas entrantes','MIRUM','36841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-07-03 15:13:47','2015-07-03 15:13:47','2015-07-02 12:20:35','2015-07-02 12:16:04','2015-07-03 15:13:47'),(166,282086,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Sistema fuera en mismo horario','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,'2015-07-08 10:51:14','2015-07-08 10:51:14','2015-07-08 10:51:14','2015-07-08 08:31:52','2015-07-03 09:54:17','2015-07-08 10:51:14'),(167,304242,2,3,3,0,'jose.arroyo_scentec@banorte.com','Jose Roberto Arroyo Leal','Problemas en Marcador','Reportes y telefonía','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2015-07-08 09:30:46','2015-07-08 09:30:45','2015-07-08 09:23:05','2015-07-03 10:22:57','2015-07-08 09:30:46'),(168,831224,2,2,1,0,'arturo.hamilton@provident.com.mx','Arturo Hamilton','Mover llamadas del TA a Disk E: ','Unified IP ','2222735373','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-20 13:16:32','2015-07-06 19:04:40','2015-07-20 13:16:32','2015-07-06 19:04:40','2015-07-20 13:16:32'),(169,650510,2,3,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde','Falla correo outlook','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-14 09:15:03','2015-07-14 09:15:02','2015-07-14 09:15:14','2015-07-08 13:24:40','2015-07-14 09:15:14'),(170,171982,2,2,5,0,'mesadeservicio@captanet.com','Mesa de Ayuda-Soporte WFM','Apoyo WFM-Ventana de Mantenimeinto PBX3','Workforce Management WFM',' 55 5152 1567','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-09 13:25:28','2015-07-08 16:16:01','2015-07-09 13:25:27','2015-07-08 16:16:01','2015-07-09 13:25:28'),(171,992002,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Reinicio de Telefonia Programado','Unified IP ','6643688977','30355','200.33.142.33','closed','Web',0,1,NULL,NULL,'2015-07-13 18:08:48','2015-07-08 17:25:33','2015-07-13 18:08:48','2015-07-08 17:25:33','2015-07-13 18:08:48'),(172,706709,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Dos nuevos E1\'s Bestel','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-07-13 18:06:16','2015-07-09 18:37:58','2015-07-13 18:06:16','2015-07-09 18:37:58','2015-07-13 18:06:16'),(173,984635,2,2,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde G.','Programar laptop a fotocopiadora','Soporte Interno Scentec','36841700','1000','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-10 16:02:51','2015-07-10 15:38:50','2015-07-10 16:02:51','2015-07-10 15:38:50','2015-07-10 16:02:51'),(174,692202,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Termino de servicios','Unified IP ','57268200','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-07-15 17:08:10','2015-07-13 10:58:20','2015-07-15 17:08:10','2015-07-13 10:58:19','2015-07-15 17:08:10'),(175,121422,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - Ventana de mantenimiento CC PBXGDL','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-07-14 10:46:07','2015-07-13 11:08:25','2015-07-14 10:46:07','2015-07-13 11:08:25','2015-07-14 10:46:07'),(176,442623,2,3,5,0,'angel.escartin@scentec.com.mx','WFM','Activar la captura de códigos de razón','Workforce Management WFM','5548337604','128','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-07-21 15:27:27','2015-07-17 14:33:56','2015-07-21 15:27:27','2015-07-17 14:33:55','2015-07-21 15:27:27'),(177,828439,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Instalacion de equipos','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-07-21 15:19:31','2015-07-21 15:19:31','2015-07-20 17:41:44','2015-07-20 11:28:05','2015-07-21 15:19:31'),(178,115960,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Terminacion dellamada Salida','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-07-29 12:52:05','2015-07-29 12:52:05','2015-07-22 13:52:42','2015-07-21 10:00:56','2015-07-29 12:52:05'),(179,850806,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Cola de Espera Vita Balnce','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,1,NULL,'2015-07-22 11:05:50','2015-07-22 13:13:36','2015-07-22 11:02:02','2015-07-22 13:13:36','2015-07-21 15:16:28','2015-07-22 13:13:36'),(180,292838,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','No entran llamadas Vita Balance','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-07-22 11:01:38','2015-07-22 11:01:36','2015-07-22 08:57:50','2015-07-22 07:54:48','2015-07-22 11:01:38'),(181,925896,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - No esta generando Históricos','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-08-06 15:37:16','2015-07-22 16:17:38','2015-08-06 15:37:16','2015-07-22 16:17:38','2015-08-06 15:37:16'),(182,552573,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','DBI Backup y Dataviews','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-08-06 12:29:56','2015-07-23 09:45:38','2015-08-06 12:29:55','2015-07-23 09:45:38','2015-08-06 12:29:56'),(183,445081,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - Ventana de mantenimiento CC PBX3 RELOX','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-07-24 09:52:05','2015-07-23 10:53:06','2015-07-24 09:52:05','2015-07-23 10:53:06','2015-07-24 09:52:05'),(184,223867,2,2,1,0,'vjaramillo@independencia.com.mx','victor','Alerta en Director','Unified IP ','4499102190','2002','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-08-31 15:29:34','2015-07-29 16:34:06','2015-08-31 15:29:34','2015-07-24 12:06:40','2015-08-31 15:29:34'),(185,270667,2,2,5,0,'mesadeservicio@captanet.com','Mesa de Servicio Capta','Apoyo  WFM - Validacion de Servicios (CC PBX3 Relox)','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-07-28 11:41:50','2015-07-27 11:51:31','2015-07-28 11:41:50','2015-07-27 11:51:30','2015-07-28 11:41:50'),(186,492142,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - Revision ','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,'2015-08-06 11:22:36','2015-08-06 11:23:04','2015-07-30 11:12:17','2015-08-06 11:23:04','2015-07-30 11:12:17','2015-08-06 11:23:04'),(187,309227,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Cola de Espera Vita Balnce','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,0,NULL,NULL,'2015-07-30 16:18:48','2015-07-30 16:18:47','2015-07-30 13:48:42','2015-07-30 11:45:57','2015-07-30 16:18:48'),(188,937455,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Login de gestor pegado en sistema','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-08-06 11:39:02','2015-07-31 16:04:35','2015-08-06 11:39:01','2015-07-31 16:04:35','2015-08-06 11:39:02'),(189,170281,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Sin escucha de grabaciones','Unified IP ','54812700','2742','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-08-06 11:38:35','2015-08-01 09:33:17','2015-08-06 11:38:34','2015-08-01 09:33:17','2015-08-06 11:38:35'),(190,912293,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','proceso CFTL','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2015-08-11 10:41:07','2015-08-03 16:33:24','2015-08-11 10:41:07','2015-08-03 16:33:24','2015-08-11 10:41:07'),(191,944309,2,3,6,0,'oscar.montero@scentec.com.mx','Oscar Montero','Mirum problema de conexión','MIRUM','5511871605','','189.217.143.132','closed','Web',0,1,NULL,NULL,'2015-08-10 12:19:58','2015-08-05 22:18:40','2015-08-10 12:19:58','2015-08-05 22:18:40','2015-08-10 12:19:58'),(192,927074,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte de llamadas','Soporte Interno Scentec','5536841700','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-08-31 15:32:55','2015-08-12 13:09:18','2015-08-31 15:32:55','2015-08-06 10:15:17','2015-08-31 15:32:55'),(193,829078,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - Validacion de servicios  CC PBX4 Relox','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-08-07 10:35:06','2015-08-06 12:33:05','2015-08-07 10:35:06','2015-08-06 12:33:04','2015-08-07 10:35:06'),(194,996526,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Pelcastre','Cambio de numero en directorio LYRICall','Unified IP ','25813700','6284','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-08-14 14:09:03','2015-08-07 09:43:37','2015-08-14 14:09:03','2015-08-07 09:43:37','2015-08-14 14:09:03'),(195,169526,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez','Instalación Clientes UIP','Unified IP ','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-08-11 09:48:36','2015-08-07 19:01:33','2015-08-11 09:48:36','2015-08-07 19:01:32','2015-08-11 09:48:36'),(196,149194,2,2,1,0,'urimorba@mail.telcel.com','Uriel Moreno ','Instalación LyriCall Agent','Unified IP ','25813700 ','3709','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-08-11 09:50:33','2015-08-10 17:07:42','2015-08-11 09:50:32','2015-08-10 17:07:42','2015-08-11 09:50:33'),(197,798456,2,2,4,0,'yuliana.olvera@scentec.com.mx','Yuliana Olvera','VPN Dacomsa','Soporte Interno Scentec','','','189.210.228.161','closed','Web',0,1,NULL,NULL,'2015-08-22 11:35:26','2015-08-10 17:27:01','2015-08-22 11:35:26','2015-08-10 17:27:01','2015-08-22 11:35:26'),(198,151796,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Plantilla Dataviews Pasmada','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-08-26 10:56:10','2015-08-11 09:40:20','2015-08-26 10:56:10','2015-08-11 09:40:20','2015-08-26 10:56:10'),(199,663618,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambiar E1\'s (R2 a ISDN)','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-08-14 16:39:58','2015-08-13 13:20:37','2015-08-14 16:39:58','2015-08-11 11:52:03','2015-08-14 16:39:58'),(200,362974,2,2,4,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','VPN','Soporte Interno Scentec','','','189.140.61.200','closed','Web',0,1,NULL,NULL,'2015-08-31 22:05:44','2015-08-11 22:28:49','2015-08-31 22:05:44','2015-08-11 22:28:49','2015-08-31 22:05:44'),(201,158977,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Portal Caido','Unified IP ','6643688977','30355','201.171.11.23','closed','Web',0,1,NULL,NULL,'2015-08-13 08:36:39','2015-08-12 09:58:40','2015-08-13 08:36:39','2015-08-12 09:58:40','2015-08-13 08:36:39'),(202,280587,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Vita Balance','Soporte Interno Scentec','5536841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-08-31 15:33:22','2015-08-12 13:07:46','2015-08-31 15:33:22','2015-08-12 13:07:46','2015-08-31 15:33:22'),(203,715571,2,2,1,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz','Instalacion de SW para Supervisors','Unified IP ','25813887','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-08-25 16:20:02','2015-08-25 16:20:01','2015-08-18 09:30:31','2015-08-13 12:56:25','2015-08-25 16:20:02'),(204,215955,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - Revision','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-08-19 11:21:32','2015-08-13 13:59:03','2015-08-19 11:21:32','2015-08-13 13:59:03','2015-08-19 11:21:32'),(205,208300,2,4,6,0,'supervisor.aem1@sertec.com.mx','Christian Baltazar Serrano','Sin conexión a la URL de mirum','MIRUM','42126059','1390','201.151.230.50','closed','Web',0,1,NULL,NULL,'2015-09-01 09:47:10','2015-08-14 07:38:38','2015-09-01 09:47:10','2015-08-14 07:38:38','2015-09-01 09:47:10'),(206,240503,2,2,5,0,'mesadeservicio@captanet.com','MESA DE SERVICIO CAPTA','Apoyo WFM - Reprocesamiento de informción PBX (Relox - GDL)','Workforce Management WFM','17213333','','200.38.116.102','closed','Web',0,1,NULL,NULL,'2015-10-20 15:22:23','2015-08-18 18:53:36','2015-10-20 15:22:23','2015-08-18 18:53:36','2015-10-20 15:22:23'),(207,152970,2,2,3,0,'supervisor.aem5@sertec.com.mx','Ruben Martinez Nieto','Call Detail SRT - Error','Reportes y telefonía','015542126059','1390','201.161.48.179','closed','Web',0,1,NULL,NULL,'2015-08-24 12:09:12','2015-08-20 22:34:24','2015-08-24 12:09:12','2015-08-20 22:34:24','2015-08-24 12:09:12'),(208,941055,2,2,6,0,'centinelas.mex@sertec.com.mx','Felix Portilla','Marcacion Lenta Sertec Guatemala','MIRUM','42126059','1399','201.151.230.50','closed','Web',0,1,NULL,NULL,'2015-08-31 15:30:16','2015-08-21 09:00:22','2015-08-31 15:30:16','2015-08-21 09:00:22','2015-08-31 15:30:16'),(209,398657,2,2,3,0,'urimorba@mail.telcel.com','Uriel Moremo','Problemas con monitoreo ','Reportes y telefonía','25813700','3709','200.68.137.171','closed','Web',0,1,NULL,NULL,'2015-09-04 15:16:27','2015-08-21 16:27:03','2015-09-04 15:16:27','2015-08-21 16:27:03','2015-09-04 15:16:27'),(210,907214,2,2,3,0,'supervisor.aem5@sertec.com.mx','Ruben Martinez Nieto','Formato fecha y hora en Calldetail SRT','Reportes y telefonía','015542126059','1390','201.161.48.179','closed','Web',0,1,NULL,NULL,'2015-08-22 11:29:59','2015-08-22 02:49:31','2015-08-22 11:29:58','2015-08-22 02:49:31','2015-08-22 11:29:59'),(211,195838,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ','Creacion de nuevo usuario','Reportes y telefonía','57268253','','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-08-31 15:30:41','2015-08-24 11:22:52','2015-08-31 15:30:41','2015-08-24 11:22:52','2015-08-31 15:30:41'),(212,920402,2,3,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','Problemas enterprice monitor','Reportes y telefonía','57268253','','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-08-31 15:28:00','2015-08-24 11:25:07','2015-08-31 15:28:00','2015-08-24 11:25:07','2015-08-31 15:28:00'),(213,711340,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','Equipo coneccion remota apagado','Reportes y telefonía','57268253','','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-08-31 15:27:34','2015-08-25 09:57:49','2015-08-31 15:27:34','2015-08-25 09:57:48','2015-08-31 15:27:34'),(214,647832,2,2,1,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz M','ACCESO ADMINISTRADOR UIP','Unified IP ','25813700','3887','187.216.195.50','closed','Web',0,1,NULL,NULL,'2015-09-01 09:46:08','2015-08-25 16:16:57','2015-09-01 09:46:08','2015-08-25 16:16:57','2015-09-01 09:46:08'),(215,795635,2,2,1,0,'urimorba@mail.telcel.com','Uirel Moreno','Soporte en Sitio','Unified IP ','25813700','3709','187.232.159.74','closed','Web',0,1,NULL,NULL,'2015-08-31 15:26:44','2015-08-26 07:24:50','2015-08-31 15:26:44','2015-08-26 07:24:49','2015-08-31 15:26:44'),(216,537159,2,2,1,0,'urimorba@mail.telcel.com','Uriel Moreno','Soporte en Sitio','Unified IP ','25813700','3709','187.232.159.74','closed','Web',0,1,NULL,NULL,'2015-08-31 15:26:11','2015-08-26 07:25:05','2015-08-31 15:26:11','2015-08-26 07:25:05','2015-08-31 15:26:11'),(217,153270,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Pelcastre','Instalación Clientes UIP','Unified IP ','25813700','6284','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-08-31 15:25:33','2015-08-27 13:43:48','2015-08-31 15:25:33','2015-08-27 13:43:48','2015-08-31 15:25:33'),(218,634316,2,3,1,0,'juan.cardoso@telcel.com','Juan Cardoso','Reporte Falla UIP','Unified IP ','5554000568','3855','187.216.195.58','closed','Web',0,0,NULL,NULL,'2015-09-01 09:07:29','2015-09-01 09:07:28','2015-08-31 22:04:28','2015-08-28 12:10:43','2015-09-01 09:07:29'),(219,644547,2,2,6,0,'centinelas.mex@sertec.com.mx','Omar Heraz Fernandez','Reports Mirum','MIRUM','+5255 4212 6059','1399','201.151.230.50','closed','Web',0,1,NULL,NULL,'2015-09-01 09:48:16','2015-08-29 00:06:06','2015-09-01 09:48:16','2015-08-29 00:06:06','2015-09-01 09:48:16'),(220,373789,2,4,5,0,'raul@resendiz.net','Raul Resendiz','quien atiende los tickests de WFM','Workforce Management WFM','5563850051','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-09-09 08:38:43','2015-09-03 15:57:56','2015-09-09 08:38:43','2015-09-03 15:57:56','2015-09-09 08:38:43'),(221,769536,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS SERVICIO CARLOS APOLINAR','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-09-15 14:06:05','2015-09-04 08:58:50','2015-09-15 14:06:05','2015-09-04 08:58:50','2015-09-15 14:06:05'),(222,137980,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','DataViews','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-09-11 10:27:22','2015-09-04 10:51:11','2015-09-11 10:27:22','2015-09-04 09:43:20','2015-09-11 10:27:22'),(223,621817,2,2,1,0,'jose.arroyo_scentec@banorte.com','Jose Roberto Arroyo Leal','Mantenimiento TMS Mariano Escobedo','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2015-09-22 10:02:22','2015-09-22 10:02:21','2015-09-22 10:15:43','2015-09-09 09:25:13','2015-09-22 10:15:43'),(224,205476,2,2,3,0,'oscar.montero@scentec.com.mx','Oscar Montero','Problema con telefono Scentec','Reportes y telefonía','0445511871605','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-09-11 12:52:19','2015-09-11 11:32:10','2015-09-11 12:52:18','2015-09-11 11:32:10','2015-09-11 12:52:19'),(225,304841,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Fallas en llamadas MIRUM','Soporte Interno Scentec','5536841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2016-01-15 11:08:20','2015-09-22 11:53:20','2016-01-15 11:08:20','2015-09-17 11:55:33','2016-01-15 11:08:20'),(226,871910,2,3,2,0,'benflope@mail.telcel.com','Benjamin Flores','Revisión en una campaña','ALM Advanced List Management','5525813700 ',' 6258','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-16 21:52:15','2015-10-01 10:35:48','2015-10-16 21:52:14','2015-09-30 13:24:02','2015-10-16 21:52:15'),(227,809527,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez Pelcastre ','MARCADOR PREDICTIVO','Unified IP ','','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-01 11:29:38','2015-09-30 16:41:07','2015-10-01 11:29:38','2015-09-30 16:41:07','2015-10-01 11:29:38'),(228,524708,2,2,3,0,'cynthya.alvarez@scentec.com.mx','Cynthya Alvarez','Cambio en Ring Group','Reportes y telefonía','5536841700','1010','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-08 08:00:31','2015-10-01 13:51:29','2015-10-08 08:00:31','2015-10-01 13:51:29','2015-10-08 08:00:31'),(229,454404,2,2,3,0,'fabiola.cornejo@scentec.com.mx','Fabiola Cornejo','Instalacion de extension','Reportes y telefonía','5536841700','1081','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-07 10:04:08','2015-10-07 10:04:07','2015-10-07 09:56:03','2015-10-01 16:55:10','2015-10-07 10:04:08'),(230,631939,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Lentitud para calificar','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-10-07 15:18:20','2015-10-06 10:35:42','2015-10-07 15:18:20','2015-10-06 10:35:42','2015-10-07 15:18:20'),(231,702871,2,2,3,0,'veronica.perez@kuoafmkt.com','Veronica Perez Vieyra','REINICIO DE EQUIPO','Reportes y telefonía','57268253','','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-10-08 07:59:09','2015-10-06 11:28:55','2015-10-08 07:59:09','2015-10-06 11:28:54','2015-10-08 07:59:09'),(232,505249,2,3,2,0,'jose.arroyo_scentec@banorte.com','Jose Roberto Arroyo Leal','Falla en ALM','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2016-02-22 18:13:30','2016-02-22 18:13:29','2016-01-12 11:07:22','2015-10-11 08:52:55','2016-02-22 18:13:30'),(233,882227,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','NOI','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-13 10:01:26','2015-10-13 10:01:26','2015-10-12 10:55:45','2015-10-12 10:36:58','2015-10-13 10:01:26'),(234,188770,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','correo empresarial','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-13 10:01:44','2015-10-13 10:01:44','2015-10-12 11:59:56','2015-10-12 10:53:02','2015-10-13 10:01:44'),(235,438586,2,2,4,0,'raul.resendiz@sentec.com.mx','Raul Resendiz','Revision de Laptop','Soporte Interno Scentec','36841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-03 10:45:42','2015-10-12 11:01:38','2015-11-03 10:45:42','2015-10-12 11:01:38','2015-11-03 10:45:42'),(236,599161,2,2,4,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','soporte pos','Soporte Interno Scentec','36841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-12 12:02:54','2015-10-12 11:19:30','2015-10-12 12:02:54','2015-10-12 11:19:30','2015-10-12 12:02:54'),(237,858268,2,2,4,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','Capacitacion','Soporte Interno Scentec','36841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-03 10:44:35','2015-10-12 11:23:02','2015-11-03 10:44:35','2015-10-12 11:23:02','2015-11-03 10:44:35'),(238,173655,2,2,4,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','Alta en Tickets','Soporte Interno Scentec','36841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-03 10:46:34','2015-10-12 11:24:37','2015-11-03 10:46:34','2015-10-12 11:24:37','2015-11-03 10:46:34'),(239,798838,2,2,4,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','Compra de Memorias','Soporte Interno Scentec','36841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-16 16:13:58','2015-10-12 11:34:03','2015-10-16 16:13:58','2015-10-12 11:34:03','2015-10-16 16:13:58'),(240,488797,2,2,4,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','Red Intermitente','Soporte Interno Scentec','36841700','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-16 16:13:02','2015-10-12 11:39:45','2015-10-16 16:13:01','2015-10-12 11:39:45','2015-10-16 16:13:02'),(241,723341,2,2,4,0,'Fabiola.Cornejo@scentec.com.mx','Fabiola Cornejo','Problema con correo','Soporte Interno Scentec','5536841700','1081','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-13 10:01:08','2015-10-13 10:01:07','2015-10-13 09:38:04','2015-10-13 09:34:16','2015-10-13 10:01:08'),(242,494260,2,2,6,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Corte en llamadas despues de 15 min','MIRUM','5536841700','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-11-05 11:40:40','2015-11-05 11:40:40','2015-10-13 18:06:27','2015-10-13 10:49:44','2015-11-05 11:40:40'),(243,471926,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','REINICIO DE EQUIPOS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-10-14 10:41:37','2015-10-13 14:33:21','2015-10-14 10:41:36','2015-10-13 14:33:21','2015-10-14 10:41:37'),(244,808020,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMA REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-10-14 10:06:38','2015-10-13 15:29:53','2015-10-14 10:06:38','2015-10-13 15:29:53','2015-10-14 10:06:38'),(245,249568,2,2,4,0,'p.carreon@scentec.com.mx ','Prisciliano Carreon','Bloqueo de llamadas entrantes','Soporte Interno Scentec','5536841700','1012','189.210.144.144','closed','Web',0,1,NULL,NULL,'2016-01-15 11:07:27','2015-10-13 16:48:46','2016-01-15 11:07:27','2015-10-13 16:48:45','2016-01-15 11:07:27'),(246,648414,2,3,2,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Problemas en Campañas de Cobranza y Correspondencia','ALM Advanced List Management','','','201.141.15.189','closed','Web',0,1,NULL,NULL,'2015-10-16 21:49:48','2015-10-14 08:55:32','2015-10-16 21:49:48','2015-10-14 08:55:32','2015-10-16 21:49:48'),(247,259617,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','reloj de la pc','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-21 16:00:17','2015-10-21 16:00:17','2015-10-16 21:53:49','2015-10-14 16:34:41','2015-10-21 16:00:17'),(248,798879,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS ENTERPRISE MONITOR','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-10-15 14:58:59','2015-10-15 11:09:23','2015-10-15 14:58:58','2015-10-15 11:09:23','2015-10-15 14:58:59'),(249,137777,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Impresora EPSON','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-21 16:00:05','2015-10-21 16:00:04','2015-10-16 21:53:26','2015-10-16 12:30:43','2015-10-21 16:00:05'),(250,285119,2,2,1,0,'urimorba@mail.telcel.com','Uriel Moreno','Resintalacion de JAVA','Unified IP ','52 1 (55) 1010 4','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-17 15:58:58','2015-10-16 17:42:14','2015-11-17 15:58:58','2015-10-16 17:42:14','2015-11-17 15:58:58'),(251,121207,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de horario de Invierno','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-10-27 09:21:23','2015-10-20 19:11:07','2015-10-27 09:21:21','2015-10-20 19:11:07','2015-10-27 09:21:23'),(252,781114,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Tareas Recording Manager no responden','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-03-10 13:28:32','2016-02-24 12:04:23','2016-03-10 13:28:31','2015-10-20 20:05:58','2016-03-10 13:28:32'),(253,187006,2,1,1,0,'jose.arroyo_scentec@banorte.com','Jose Roberto Arroyo Leal','Mantenimiento TMS Mariano Escobedo','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2015-10-26 12:02:02','2015-10-26 12:02:01','2015-10-26 10:31:20','2015-10-22 10:15:23','2015-10-26 12:02:02'),(254,215378,2,2,4,0,'Cynthya.Alvarez@scentec.com.mx','Cynthya Alvarez','Instalacion de Impresora','Soporte Interno Scentec','5536841700','1010','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-27 09:23:29','2015-10-23 10:52:07','2015-10-27 09:23:29','2015-10-23 10:52:07','2015-10-27 09:23:29'),(255,270120,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Plantilla Dataviews Pasmada_ 23 Oct 2015','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-10-26 17:53:31','2015-10-23 13:40:11','2015-10-26 17:53:31','2015-10-23 13:40:11','2015-10-26 17:53:31'),(256,884365,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Levantar unidad de almacenamiento \"Y\" ','Unified IP ','54812742','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-10-27 09:22:30','2015-10-26 08:25:33','2015-10-27 09:22:30','2015-10-26 08:25:33','2015-10-27 09:22:30'),(257,894891,2,3,6,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','SIN SERVICIO DE MIRUM','MIRUM','5536841700','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-10-26 10:47:58','2015-10-26 10:47:58',NULL,'2015-10-26 10:14:14','2015-10-26 10:47:58'),(258,690119,2,2,2,0,'verfonro@mail.telcel.com','Veronica Fonseca','Construncción de Campañas Blasster','ALM Advanced List Management','25813889','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-17 15:59:55','2015-10-27 11:18:31','2015-11-17 15:59:54','2015-10-27 11:18:31','2015-11-17 15:59:55'),(259,877681,2,2,2,0,'verfonro@mail.telcel.com','Veronica Fonseca','Construncción de Campañas Blasster','ALM Advanced List Management','25813889','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-10-27 15:07:48','2015-10-27 11:18:51','2015-10-27 15:07:47','2015-10-27 11:18:51','2015-10-27 15:07:48'),(260,241548,2,2,3,0,'veronica.perez@kuoafmkt.com','veronica','CAMBIOS EN EL SCREDULE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-11-05 12:16:41','2015-10-28 11:43:03','2015-11-05 12:16:41','2015-10-28 11:43:03','2015-11-05 12:16:41'),(261,900081,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Sabado Horario Laboral','Unified IP ','57268200','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-05 12:13:54','2015-10-30 22:07:06','2015-11-05 12:13:54','2015-10-30 22:07:06','2015-11-05 12:13:54'),(262,652269,2,2,1,0,'urimorba@mail.telcel.com','Uriel Moreno Ballinas','Configuración de Lyricall en una PC','Unified IP ','25813700 ',' 3709','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-04 17:08:13','2015-11-03 14:45:01','2015-11-04 17:08:13','2015-11-03 14:45:01','2015-11-04 17:08:13'),(263,929332,2,1,1,0,'jose.arroyo_scentec@banorte.com','Jose Roberto Arroyo Leal','Cambio de Zona Horaria TMS','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2015-11-09 12:14:45','2015-11-09 12:14:44','2015-11-09 10:45:53','2015-11-03 17:31:39','2015-11-09 12:14:45'),(264,985517,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','MONITOR PEC','Soporte Interno Scentec','5536841700','','187.199.116.180','closed','Web',0,0,NULL,NULL,'2015-11-05 11:24:54','2015-11-05 11:24:53','2015-11-05 07:54:52','2015-11-04 19:38:21','2015-11-05 11:24:54'),(265,614123,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','COLAS DE ESPERA VITA BALANCE','Soporte Interno Scentec','5536841700','','187.199.116.180','closed','Web',0,0,NULL,NULL,'2015-11-05 11:24:41','2015-11-05 11:24:40','2015-11-05 07:54:15','2015-11-04 19:39:46','2015-11-05 11:24:41'),(266,414686,2,4,1,0,'urimorba@mail.telcel.com','Uriel Moreno','Agentes no pueden conectarse','Unified IP ','0445510104545','','187.232.108.92','closed','Web',0,1,NULL,NULL,'2015-11-06 19:10:29','2015-11-05 09:04:50','2015-11-06 19:10:29','2015-11-05 09:04:50','2015-11-06 19:10:29'),(267,210359,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Consultas en ceros','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-11-25 18:07:46','2015-11-06 10:23:08','2015-11-25 18:07:46','2015-11-06 10:23:08','2015-11-25 18:07:46'),(268,889103,2,2,1,0,'jruizvelasco@gmail.com','Javier Ruiz Velasco Andrade ','Financiera Independencia (acceso al ta)','Unified IP ','449 9 10 21 90 ','2012','200.66.77.138','closed','Web',0,1,NULL,NULL,'2015-11-17 16:01:50','2015-11-06 18:57:01','2015-11-17 16:01:50','2015-11-06 18:57:01','2015-11-17 16:01:50'),(269,646182,2,3,2,0,'urimorba@mail.telcel.com','Uriel Moreno','Campañas abajo','ALM Advanced List Management','25813700','3709','187.232.108.92','closed','Web',0,1,NULL,NULL,'2015-11-17 15:54:05','2015-11-09 10:06:22','2015-11-17 15:54:04','2015-11-09 10:06:22','2015-11-17 15:54:05'),(270,825291,2,2,1,0,'juan.cardoso@telcel.com','juan Cardoso','Instalacion de Equipo de Supervisor','Unified IP ','0445554000568','','187.232.108.92','closed','Web',0,0,NULL,NULL,'2015-11-09 17:27:14','2015-11-09 17:27:14','2015-11-09 16:44:12','2015-11-09 10:11:49','2015-11-09 17:27:14'),(271,242507,2,2,1,0,'urimorba@mail.telcel.com','Uriel Moreno','Instalacion de Lyricall en equipo nuevo','Unified IP ','25813700','3709','187.232.108.92','closed','Web',0,1,NULL,NULL,'2015-11-10 11:54:37','2015-11-09 10:14:01','2015-11-10 11:54:37','2015-11-09 10:14:01','2015-11-10 11:54:37'),(272,400755,2,2,2,0,'urimorba@mail.telcel.com','Uriel Moreno','Trsanferencia de Conocimiento: ALM','ALM Advanced List Management','25813700','','187.232.108.92','closed','Web',0,1,NULL,NULL,'2015-11-09 10:37:03','2015-11-09 10:16:53','2015-11-09 10:37:02','2015-11-09 10:16:53','2015-11-09 10:37:03'),(273,674886,2,3,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','HORARIOS SERVICIO','Reportes y telefonía','015557268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-11-18 09:08:03','2015-11-09 10:37:35','2015-11-18 09:08:02','2015-11-09 10:37:35','2015-11-18 09:08:03'),(274,791954,2,3,2,0,'urimorba@mail.telcel.com',' Uriel Moreno Ballinas ','Campañas Inactivas','ALM Advanced List Management','25813700 ','3709','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-09 11:08:42','2015-11-09 10:38:04','2015-11-09 11:08:42','2015-11-09 10:38:04','2015-11-09 11:08:42'),(275,300716,2,2,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde G','falla fotocopiadora','Soporte Interno Scentec','36841700','1000','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-11-13 10:06:35','2015-11-13 10:06:34','2015-11-12 10:31:48','2015-11-11 10:12:07','2015-11-13 10:06:35'),(276,583734,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Problemas en líneas Inbound','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-11-18 08:16:15','2015-11-11 19:11:07','2015-11-18 08:16:14','2015-11-11 12:39:15','2015-11-18 08:16:15'),(277,881624,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','CORREO','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-11-12 14:05:03','2015-11-12 14:05:03','2015-11-11 20:23:41','2015-11-11 12:51:27','2015-11-12 14:05:03'),(278,179915,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','linea telefonica','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-11-12 14:05:22','2015-11-12 14:05:22','2015-11-12 13:17:44','2015-11-12 12:20:07','2015-11-12 14:05:22'),(279,620613,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACION SCREDULE','Reportes y telefonía','57268253','2353','189.144.52.225','closed','Web',0,1,NULL,NULL,'2015-11-13 10:11:41','2015-11-12 17:02:09','2015-11-13 10:11:40','2015-11-12 17:02:09','2015-11-13 10:11:41'),(280,835701,2,3,6,0,'noe.acevedo@scentec.com.mx','noe acevedo ponce','apoyo mirum','MIRUM','5536841700','1033','189.210.144.144','closed','Web',0,1,NULL,'2015-11-26 09:43:33','2015-12-02 17:43:44','2015-11-26 09:43:33','2015-12-02 17:43:43','2015-11-13 11:55:33','2015-12-02 17:43:44'),(281,711993,2,3,1,0,'urimorba@mail.telcel.com','Uriel Moreno','Agentes fuera del sistema','Unified IP ','25813700','3709','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-24 21:09:03','2015-11-13 20:13:55','2015-11-24 21:09:02','2015-11-13 20:13:55','2015-11-24 21:09:03'),(282,198991,2,3,2,0,'urimorba@mail.telcel.com','Uriel Moreno Ballinas','Problemas en campañas de salida de cobranza','ALM Advanced List Management',' 25813700','3709','201.141.8.185','closed','Web',0,1,NULL,NULL,'2015-12-02 17:41:35','2015-11-17 10:47:53','2015-12-02 17:41:34','2015-11-17 10:47:53','2015-12-02 17:41:35'),(283,606165,2,2,2,0,'urimorba@mail.telcel.com','Uriel Moreno','Supervisores deben administrar sus campañas en aLM','ALM Advanced List Management','0445510104545','','187.232.64.64','closed','Web',0,1,NULL,NULL,'2015-12-02 17:40:53','2015-11-17 11:23:22','2015-12-02 17:40:53','2015-11-17 11:23:22','2015-12-02 17:40:53'),(284,274150,2,3,1,0,'juan.cardoso@telcel.com','Juan Cardoso','Ayuda con incidente UIP','Unified IP ','25813855','3855','187.216.195.58','closed','Web',0,1,NULL,NULL,'2015-11-24 17:45:38','2015-11-18 16:48:48','2015-11-24 17:45:37','2015-11-18 16:40:34','2015-11-24 17:45:38'),(285,346217,2,3,1,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','Instalacion de Clientes UIP73','Unified IP ','5543623571','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-11-27 14:25:18','2015-11-27 14:25:17','2015-11-23 13:52:10','2015-11-23 11:04:59','2015-11-27 14:25:18'),(286,693772,2,2,4,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','INSTALACION DE VMWARE','Soporte Interno Scentec','5543623571','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-11-27 14:24:43','2015-11-27 14:24:43',NULL,'2015-11-25 14:13:42','2015-11-27 14:24:43'),(287,256846,2,2,5,0,'mesadeservicio@captanet.com','CAPTA ','Reportes históricos en WFM','Workforce Management WFM','17213333 ','143333','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-11-30 16:52:30','2015-11-27 11:35:21','2015-11-30 16:52:29','2015-11-27 11:35:21','2015-11-30 16:52:30'),(288,664593,2,2,4,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','REINSTALACION DE LAPTOP','Soporte Interno Scentec','5543623571','','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-12-03 10:53:20','2015-11-27 14:30:29','2015-12-03 10:53:20','2015-11-27 14:30:29','2015-12-03 10:53:20'),(289,189907,2,4,4,0,'graciela.valverde@scentec.com.mx','Graciela Valverde G','checar fotocopiadora','Soporte Interno Scentec','36841700','1000','189.210.144.144','closed','Web',0,1,NULL,NULL,'2015-12-22 11:42:17','2015-12-01 12:00:48','2015-12-22 11:42:17','2015-11-30 14:21:15','2015-12-22 11:42:17'),(290,829931,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Reinicio Total UIP por sanidad_01 Diciembre 2015','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-12-03 10:52:21','2015-12-01 15:50:58','2015-12-03 10:52:21','2015-12-01 15:50:58','2015-12-03 10:52:21'),(291,642516,2,2,1,0,'juan.cardoso@telcel.com','Juan Cardoso Nájera','Problemas de login UIP','Unified IP ','5525813700','3855','187.216.195.58','closed','Web',0,0,NULL,NULL,'2015-12-08 10:33:23','2015-12-08 10:33:23','2015-12-08 09:02:51','2015-12-02 19:05:18','2015-12-08 10:33:23'),(292,178508,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Reinicio Tota UIP por problemas con energía eléctrica.','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2015-12-17 17:16:26','2015-12-07 10:08:40','2015-12-17 17:16:25','2015-12-07 10:08:40','2015-12-17 17:16:26'),(293,310684,2,2,1,0,'juan.cardoso@telcel.com','Juan Cardoso','Instalación','Unified IP ','25813700','3855','187.216.195.58','closed','Web',0,1,NULL,NULL,'2015-12-22 11:41:06','2015-12-11 13:48:38','2015-12-22 11:41:06','2015-12-07 11:49:14','2015-12-22 11:41:06'),(294,180158,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','no imprime bien la impresora','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2016-01-11 11:27:03','2016-01-11 11:27:03','2016-01-11 11:21:56','2015-12-07 13:45:35','2016-01-11 11:27:03'),(295,914521,2,2,5,0,'mesadeservicio@captanet.com','Mesa de Servicio','WFM Falla en recepción de reportes históricos','Workforce Management WFM','5517213723','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2015-12-10 11:18:14','2015-12-10 11:18:13','2015-12-09 13:53:16','2015-12-09 13:04:07','2015-12-10 11:18:14'),(296,707176,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','reloj de la pc','Soporte Interno Scentec','','','189.210.144.144','closed','Web',0,0,NULL,NULL,'2016-01-11 11:27:22','2016-01-11 11:27:21','2015-12-22 11:42:46','2015-12-09 17:03:23','2016-01-11 11:27:22'),(297,431196,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','modificacion scredule dia de hoy','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-12-21 16:48:40','2015-12-11 09:20:15','2015-12-21 16:48:39','2015-12-11 09:20:15','2015-12-21 16:48:40'),(298,131217,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','NO PODEMOS RECIBIR LLAMADAS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-12-21 16:48:29','2015-12-11 11:25:10','2015-12-21 16:48:28','2015-12-11 11:25:10','2015-12-21 16:48:29'),(299,650622,2,1,1,0,'jose.arroyo_scentec@banorte.com','Jose Roberto Arroyo Leal','Problema de agentes para logguearse al sistema.','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2016-02-03 11:38:29','2016-02-03 11:38:29','2016-01-29 17:20:46','2015-12-11 11:52:15','2016-02-03 11:38:29'),(300,309806,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','REVISION SCHEDULE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2015-12-22 12:10:29','2015-12-14 09:28:50','2015-12-22 12:10:28','2015-12-14 09:28:50','2015-12-22 12:10:29'),(301,960067,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Retirar unidades \"H, L y S\"','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-04-20 17:29:18','2015-12-21 17:54:55','2016-04-20 17:29:16','2015-12-21 17:54:55','2016-04-20 17:29:18'),(302,733559,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuarios Director','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-01-11 13:07:09','2015-12-28 11:11:25','2016-01-11 13:07:08','2015-12-22 15:37:38','2016-01-11 13:07:09'),(303,668928,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Problemas Browse Imports UIP','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-01-15 13:38:31','2015-12-28 11:13:05','2016-01-15 13:38:31','2015-12-22 15:45:23','2016-01-15 13:38:31'),(304,527062,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA ','MODIFICACION SCHEDULE HOY','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-01-11 15:15:51','2015-12-23 10:11:20','2016-01-11 15:15:51','2015-12-23 10:11:20','2016-01-11 15:15:51'),(305,286605,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA ','MENSAJE DIA NO LABORABLE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-01-14 14:37:21','2015-12-23 10:13:32','2016-01-14 14:37:20','2015-12-23 10:13:32','2016-01-14 14:37:21'),(306,374608,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CORRECCION DE SCHEDULES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-09 17:53:07','2016-01-04 10:22:38','2016-02-09 17:53:07','2016-01-04 10:22:38','2016-02-09 17:53:07'),(307,193479,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Configurar PC´s Call Center','Soporte Interno Scentec','5536841700','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-01-14 11:12:20','2016-01-07 17:08:01','2016-01-14 11:12:20','2016-01-07 17:08:01','2016-01-14 11:12:20'),(308,496684,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Impresora EPSON','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,1,NULL,'2016-01-12 16:22:22','2016-01-15 10:23:00','2016-01-12 12:19:37','2016-01-15 10:23:00','2016-01-11 10:42:14','2016-01-15 10:23:00'),(309,229370,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Blaster en status \"paused\"','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-01-15 13:34:39','2016-01-12 10:30:28','2016-01-15 13:34:38','2016-01-12 10:30:28','2016-01-15 13:34:39'),(310,558990,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','desinstalar el SUA','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-01-12 14:16:04','2016-01-12 14:16:04','2016-01-12 13:36:07','2016-01-12 12:54:11','2016-01-12 14:16:04'),(311,730559,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Alta y Configuración de Impresora y Teléfono','Soporte Interno Scentec','+5215511871605','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-01-27 10:54:33','2016-01-13 12:31:15','2016-01-27 10:54:33','2016-01-13 12:31:14','2016-01-27 10:54:33'),(312,404332,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR PANTALLA RTR','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-04-21 11:55:18','2016-01-15 16:25:33','2017-04-21 11:55:18','2016-01-15 16:25:33','2017-04-21 11:55:18'),(313,528802,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR EN LLAMADAS EN ESPERA','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-09 17:52:15','2016-01-15 16:26:46','2016-02-09 17:52:14','2016-01-15 16:26:46','2016-02-09 17:52:15'),(314,273429,2,2,2,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz','Problema con Reportes','ALM Advanced List Management','044(55) 1010 298','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-02-09 11:32:57','2016-01-20 19:23:56','2016-02-09 11:32:57','2016-01-20 19:23:56','2016-02-09 11:32:57'),(315,937547,2,3,5,0,'mesadeservicio@captanet.com','Capta ','Servidor de licencias WFM','Workforce Management WFM','1721.3333 ','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-01-27 18:16:43','2016-01-21 10:16:06','2016-01-27 18:16:42','2016-01-21 10:16:06','2016-01-27 18:16:43'),(316,958138,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Llamadas sin audio','Unified IP ','6646226800','30356','201.170.1.91','closed','Web',0,0,NULL,NULL,'2016-01-22 15:56:39','2016-01-22 15:56:38',NULL,'2016-01-22 15:31:18','2016-01-22 15:56:39'),(317,139918,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','No puedo entrar a AQM','Unified IP ','6643688977','30355','201.170.1.91','closed','Web',0,1,NULL,'2016-01-27 10:56:48','2016-01-28 17:30:53','2016-01-27 10:56:48','2016-01-28 17:30:53','2016-01-26 13:37:14','2016-01-28 17:30:53'),(318,217856,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA ','VERIFICAR HORARIOS DE LOS SERVICIOS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-09 17:53:56','2016-01-26 15:57:13','2016-02-09 17:53:56','2016-01-26 15:57:13','2016-02-09 17:53:56'),(320,992298,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA  PEREZ VIEYRA','REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-17 11:02:50','2016-01-29 08:52:16','2016-02-17 11:02:49','2016-01-29 08:52:15','2016-02-17 11:02:50'),(319,774697,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Impresora EPSON','Soporte Interno Scentec','','','189.211.78.215','closed','Web',0,0,NULL,NULL,'2016-01-29 09:18:30','2016-01-29 09:18:30','2016-01-28 19:17:28','2016-01-28 17:11:50','2016-01-29 09:18:30'),(321,861061,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIOS SCHEDULE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-08 10:40:23','2016-01-29 14:24:36','2016-02-08 10:40:23','2016-01-29 14:24:36','2016-02-08 10:40:23'),(322,486255,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Data Views_reportes en cero_Enero 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-02-10 08:18:48','2016-02-01 11:18:28','2016-02-10 08:18:48','2016-02-01 11:18:28','2016-02-10 08:18:48'),(323,518316,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','office expiro','Soporte Interno Scentec','','','189.211.78.215','closed','Web',0,0,NULL,NULL,'2016-02-03 16:05:16','2016-02-03 16:05:15','2016-02-03 14:47:55','2016-02-03 11:48:30','2016-02-03 16:05:16'),(324,278022,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','descarga de documentos','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-02-19 16:55:33','2016-02-09 13:21:27','2016-02-19 16:50:58','2016-02-09 13:21:27','2016-02-19 16:55:33'),(325,953255,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Impresora EPSON','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-02-09 16:31:28','2016-02-09 13:22:41','2016-02-09 16:31:28','2016-02-09 13:22:41','2016-02-09 16:31:28'),(326,910380,2,4,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Todas las llamadas se envian a Hangup','ALM Advanced List Management','6643688977','30355','201.170.107.113','closed','Web',0,1,NULL,NULL,'2016-02-17 11:09:47','2016-02-10 10:32:08','2016-02-17 11:09:47','2016-02-10 10:32:08','2016-02-17 11:09:47'),(327,304462,2,2,3,0,'veronica.perez@kuafmkt.com','VERONICA PEREZ VIEYRA','AGREGAR DISPOSICIONES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-17 11:20:32','2016-02-10 19:19:59','2016-02-17 11:20:32','2016-02-10 19:19:59','2016-02-17 11:20:32'),(328,768090,2,3,1,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz','Porblema al Ingresar usuarios al sistema','Unified IP ','5510102986','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-02-19 17:05:03','2016-02-19 16:52:37','2016-02-19 17:05:03','2016-02-15 13:08:35','2016-02-19 17:05:03'),(329,501024,2,2,5,0,'mesadeservicio@captanet.com','Capta ','Instalación RTA','Workforce Management WFM','17213333 ','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-02-25 10:35:25','2016-02-15 15:03:51','2016-02-25 10:35:25','2016-02-15 15:03:51','2016-02-25 10:35:25'),(330,622130,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','ASIGNACION DID','Soporte Interno Scentec','5536841700','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-02-25 10:22:53','2016-02-25 10:22:53','2016-02-24 11:16:43','2016-02-16 13:04:05','2016-02-25 10:22:53'),(331,412157,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACION SERVICIO RECLAMACIONES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-18 10:39:46','2016-02-17 10:34:06','2016-02-18 10:39:45','2016-02-17 10:34:06','2016-02-18 10:39:46'),(332,252683,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','AUDIOS DE ESPERA ','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-19 09:48:52','2016-02-17 12:26:57','2016-02-19 09:48:52','2016-02-17 12:26:57','2016-02-19 09:48:52'),(333,583312,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACION PANTALLA rtr','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-03-10 11:39:41','2016-02-19 09:25:05','2016-03-10 11:39:41','2016-02-19 09:25:05','2016-03-10 11:39:41'),(334,955004,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Sin conexion Aheeva','Soporte Interno Scentec','5536841700','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-02-24 11:05:55','2016-02-24 11:05:54','2016-02-24 09:05:07','2016-02-22 10:17:08','2016-02-24 11:05:55'),(335,579841,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Cel. ana mortera','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-02-26 13:25:06','2016-02-26 13:25:06','2016-02-26 13:05:54','2016-02-24 13:47:34','2016-02-26 13:25:06'),(336,914227,2,2,3,0,'cynthya.alvarez@scentec.com.mx','cynthya alvarez','Conmutador Scentec','Reportes y telefonía','','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-15 12:19:20','2016-02-24 16:17:56','2016-03-15 12:19:20','2016-02-24 16:17:56','2016-03-15 12:19:20'),(337,321736,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MONITOREO EN LINEA','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-02-29 13:01:28','2016-02-29 11:48:05','2016-02-29 13:01:28','2016-02-29 11:48:05','2016-02-29 13:01:28'),(338,216895,2,2,1,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ','APOYO INSTALACION MEDIA 73','Unified IP ','57-26-82-53 ','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-02-29 13:11:34','2016-02-29 11:54:24','2016-02-29 13:11:34','2016-02-29 11:54:24','2016-02-29 13:11:34'),(339,892448,2,2,4,0,'ruben.ramirez@scentec.com.mx','Ruben Ramirez','Softphone','Soporte Interno Scentec','5536841700','1026','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-03 16:09:10','2016-03-01 15:06:28','2016-03-03 16:09:10','2016-03-01 15:06:28','2016-03-03 16:09:10'),(340,762764,2,4,3,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','Sin Servicio de Telefonia','Reportes y telefonía','36841700','1001','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-07 13:34:47','2016-03-02 07:37:58','2016-03-07 13:34:46','2016-03-02 07:37:58','2016-03-07 13:34:47'),(341,404512,2,3,1,0,'urimorba@mail.telcel.com','Uiriel Morneo','Llamadas Entrantes se Cortan','Unified IP ','2581 3700','3709','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-08 13:30:58','2016-03-02 10:37:34','2016-03-08 13:30:58','2016-03-02 10:37:34','2016-03-08 13:30:58'),(342,850279,2,2,1,0,'verfonro@mail.telcel.com','VERONICA FONSECA ROSAS','Deslogueo de Agente','Unified IP ','','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-08 13:30:06','2016-03-03 10:25:44','2016-03-08 13:30:06','2016-03-03 10:25:44','2016-03-08 13:30:06'),(343,590250,2,2,1,0,'dpedroza@mail.telcel.com','Daniel Pedroza','Asesores sin conexion','Unified IP ','25813700','3886','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-03 14:15:30','2016-03-03 10:41:17','2016-03-03 14:15:30','2016-03-03 10:41:17','2016-03-03 14:15:30'),(344,194235,2,2,1,0,'erika.balderrama@mail.telcel.com','Erika Balderrama','Revisión de Servicio','Unified IP ','','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-08 13:30:31','2016-03-03 10:51:29','2016-03-08 13:30:31','2016-03-03 10:51:29','2016-03-08 13:30:31'),(345,378645,2,2,1,0,'edgpinhe@mail.telcel.com','EDGAR PINEDA HERNANDEZ','Llamadas salientes','Unified IP ','','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-04 16:21:13','2016-03-03 10:57:06','2016-03-04 16:21:13','2016-03-03 10:57:06','2016-03-04 16:21:13'),(346,162437,2,2,1,0,'urimorba@mail.telcel.com','URIEL MORENO BALLINAS ','LLAMADA COBRANZA ','Unified IP ','25813700','3709','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-08 13:29:10','2016-03-03 11:01:07','2016-03-08 13:29:10','2016-03-03 11:01:07','2016-03-08 13:29:10'),(347,870073,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','COLA DE ESPERA DID ATTENDO','Soporte Interno Scentec','5536841700','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-03-03 17:41:25','2016-03-03 17:41:24','2016-03-03 17:16:54','2016-03-03 16:31:25','2016-03-03 17:41:25'),(348,151857,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','LLAMADA DE SALIDA ATTENDO','Soporte Interno Scentec','36841700','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-03-03 17:41:57','2016-03-03 17:41:57','2016-03-03 17:30:27','2016-03-03 16:35:25','2016-03-03 17:41:57'),(349,705851,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Servidor del NOI','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-03-04 09:23:06','2016-03-04 09:23:06','2016-03-04 09:13:11','2016-03-03 16:57:47','2016-03-04 09:23:06'),(350,140382,2,2,1,0,'benflope@mail.telcel.com','Benjamín Flores','Instalación de aplicación','Unified IP ','25813700','6258','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-30 11:13:31','2016-03-07 10:58:16','2016-03-30 11:13:28','2016-03-07 10:58:15','2016-03-30 11:13:31'),(351,187126,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ACCESO ENTERPRICE MONITOR','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-03-10 10:24:49','2016-03-07 11:27:41','2016-03-10 10:24:49','2016-03-07 11:27:41','2016-03-10 10:24:49'),(352,978527,2,2,2,0,'benflope@mail.telcel.com','Benjamín Flores P.','Problema con las llamadas salientes','ALM Advanced List Management','25813700 ','6258','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-11 08:45:02','2016-03-07 12:24:34','2016-03-11 08:45:01','2016-03-07 12:24:34','2016-03-11 08:45:02'),(353,774980,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','No se registra grabaciones de llamadas en AQM','Unified IP ','6646226800','30356','187.250.93.128','closed','Web',0,1,NULL,'2016-03-10 10:21:36','2016-03-10 10:21:52','2016-03-09 18:06:34','2016-03-10 10:21:52','2016-03-08 12:18:38','2016-03-10 10:21:52'),(354,625418,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','scaner','Soporte Interno Scentec','','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-03-10 12:28:50','2016-03-10 12:28:49','2016-03-10 12:17:11','2016-03-10 12:08:11','2016-03-10 12:28:50'),(355,579350,2,4,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','(Telvista) Enlaces no permite salida de llamada.','Unified IP ','6646226800','30356','187.250.93.128','closed','Web',0,1,NULL,NULL,'2016-04-04 15:23:55','2016-03-11 12:49:06','2016-04-04 15:23:49','2016-03-11 12:49:06','2016-04-04 15:23:55'),(356,453148,2,3,3,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','DACOMSA -LLAMADAS, AUDIOS-','Reportes y telefonía','5543623571','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-03-15 10:26:25','2016-03-14 13:59:23','2016-03-15 10:26:25','2016-03-14 13:59:23','2016-03-15 10:26:25'),(357,584705,2,3,3,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','DACOMSA -LLAMADAS, AUDIOS-','Reportes y telefonía','5543623571','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-04-04 15:12:38','2016-03-14 13:59:29','2016-04-04 15:12:35','2016-03-14 13:59:29','2016-04-04 15:12:38'),(358,554453,2,4,4,0,'yoseline.serrano@scentec.com.mx','Yoseline Serrano Padilla','Sin conexión a internet','Soporte Interno Scentec','47772692','','187.163.82.72','closed','Web',0,0,NULL,NULL,'2016-03-15 14:29:05','2016-03-15 14:28:58','2016-03-15 10:40:01','2016-03-15 10:00:10','2016-03-15 14:29:05'),(359,581112,2,2,1,0,'erika.balderrama@mail.telcel.com','Ericka Balderrama','INSTALACION DE LYRICALL EN CAFI','Unified IP ','','','189.209.58.227','closed','Web',0,0,NULL,NULL,'2016-03-24 08:44:46','2016-03-24 08:44:45','2016-03-23 17:37:09','2016-03-15 10:43:13','2016-03-24 08:44:46'),(360,912994,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS DE CONEXION AL UAD','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-03-28 11:29:44','2016-03-16 08:50:40','2016-03-28 11:29:42','2016-03-16 08:50:40','2016-03-28 11:29:44'),(361,736523,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS PANTALLA MONITOREO','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-03-28 11:30:09','2016-03-16 08:52:15','2016-03-28 11:30:07','2016-03-16 08:52:15','2016-03-28 11:30:09'),(362,782590,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACION SCHEDULE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-03-28 11:19:32','2016-03-16 09:39:38','2016-03-28 11:19:30','2016-03-16 09:39:38','2016-03-28 11:19:32'),(363,191819,2,2,4,0,'yoseline.serrano@scentec.com.mx','Yoseline Serrano Padilla','Instalación de programa ','Soporte Interno Scentec','47772692','','187.163.82.72','closed','Web',0,0,NULL,NULL,'2016-03-17 16:48:13','2016-03-17 16:48:12','2016-03-17 16:02:35','2016-03-17 12:46:21','2016-03-17 16:48:13'),(364,544945,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria','inspección física de cableado de UMS','Unified IP ','6646226800','30356','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-03-30 11:15:12','2016-03-17 17:36:30','2016-03-30 11:15:09','2016-03-17 13:05:10','2016-03-30 11:15:12'),(365,422228,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto renteria','apoy poner en produccion aplicacion de IVR','Unified IP ','6646226800','30356','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-03-29 12:21:35','2016-03-17 13:12:28','2016-03-29 12:21:33','2016-03-17 13:12:28','2016-03-29 12:21:35'),(366,748354,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIO DE HORARIO EN SERVICIOS ','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-03-17 17:03:00','2016-03-17 13:51:23','2016-03-17 17:03:00','2016-03-17 13:51:23','2016-03-17 17:03:00'),(367,259449,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Revision Fisica','Unified IP ','6643688977','30355','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-03-18 16:33:15','2016-03-18 14:46:51','2016-03-18 16:33:15','2016-03-18 14:46:51','2016-03-18 16:33:15'),(368,532276,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','No se registran el 100% de las grabaciones en la campaña de Cobr','Unified IP ','6646226800','30356','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-03-30 11:15:35','2016-03-18 18:10:40','2016-03-30 11:15:33','2016-03-18 18:02:19','2016-03-30 11:15:35'),(369,474106,2,4,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','No hay acceso','ALM Advanced List Management','6643688977','30355','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-03-30 11:16:42','2016-03-22 18:52:12','2016-03-30 11:16:40','2016-03-22 18:52:12','2016-03-30 11:16:42'),(370,942566,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Enlaces bloqueados','Unified IP ','6643688977','30355','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-04-08 15:38:35','2016-03-23 12:55:13','2016-04-08 15:38:29','2016-03-23 12:55:13','2016-04-08 15:38:35'),(371,468049,2,4,2,0,'Rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Revisar enlaces','ALM Advanced List Management','6643688977','','189.204.181.122','closed','Web',0,1,NULL,NULL,'2016-04-04 15:20:32','2016-03-25 10:02:45','2016-04-04 15:20:30','2016-03-25 10:02:44','2016-04-04 15:20:32'),(372,123488,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Caida UIP 25 Mar 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-03-30 11:47:55','2016-03-25 13:18:29','2016-03-30 11:47:53','2016-03-25 12:38:41','2016-03-30 11:47:55'),(373,419535,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','Adobe sin documentos','Soporte Interno Scentec','','','187.163.82.72','closed','Web',0,0,NULL,NULL,'2016-03-28 17:44:14','2016-03-28 17:44:08','2016-03-28 13:43:30','2016-03-28 13:03:21','2016-03-28 17:44:14'),(374,758781,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Grabaciones','Unified IP ','6643688977','','201.171.109.6','closed','Web',0,1,NULL,NULL,'2017-03-14 15:55:40','2016-03-28 14:24:57','2017-03-14 15:55:40','2016-03-28 14:24:57','2017-03-14 15:55:40'),(375,757198,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de horario de Verano 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-03-31 12:25:41','2016-03-28 18:40:41','2016-03-31 12:25:39','2016-03-28 18:40:41','2016-03-31 12:25:41'),(376,557001,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambios en DCP (señalización y Outbound)','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-03-30 15:13:19','2016-03-28 19:27:22','2016-03-30 15:13:16','2016-03-28 19:27:22','2016-03-30 15:13:19'),(377,640578,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Reinicio Telefonia','Unified IP ','6643688977','','201.171.109.6','closed','Web',0,1,NULL,NULL,'2016-04-01 14:25:35','2016-03-28 20:04:30','2016-04-01 14:25:33','2016-03-28 20:04:30','2016-04-01 14:25:35'),(378,862980,2,2,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','No esta marcando','ALM Advanced List Management','6643688977','30355','200.33.142.33','closed','Web',0,1,NULL,NULL,'2016-04-04 15:21:42','2016-03-29 17:33:50','2016-04-04 15:21:40','2016-03-29 17:33:50','2016-04-04 15:21:42'),(379,687840,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Crear usuario URM','Unified IP ','6643688977','30355','187.210.142.25','closed','Web',0,1,NULL,NULL,'2016-04-08 15:37:21','2016-03-30 10:47:59','2016-04-08 15:37:19','2016-03-30 10:47:58','2016-04-08 15:37:21'),(380,237007,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PANTALLA ERRONEA','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-04-01 09:33:51','2016-03-30 17:27:28','2016-04-01 09:33:48','2016-03-30 17:27:28','2016-04-01 09:33:51'),(381,412810,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','GRABACIONES DACOMSA','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-04-06 15:45:20','2016-04-06 15:45:14','2016-04-04 08:09:58','2016-03-31 16:59:46','2016-04-06 15:45:20'),(382,109045,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Unidad Primary_Abril 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-05-13 07:08:02','2016-05-12 16:58:56','2016-05-13 07:07:59','2016-04-04 09:06:55','2016-05-13 07:08:02'),(383,175981,2,2,5,0,'mex.it.msrelox@mx.att.com','Capta ','Validación cambio de horario','Workforce Management WFM','1721.3333 ','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-04-04 10:26:51','2016-04-04 09:26:13','2016-04-04 10:26:49','2016-04-04 09:26:13','2016-04-04 10:26:51'),(384,686467,2,2,4,0,'eduardo.roldan@scentec.com.mx','Eduardo Roldan','Acceso a correo','Soporte Interno Scentec','5536841700','','189.209.58.227','closed','Web',0,1,NULL,NULL,'2016-04-06 15:47:20','2016-04-05 12:57:08','2016-04-06 15:47:18','2016-04-05 12:57:08','2016-04-06 15:47:20'),(385,335967,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','CARGAR CARPETA GRABACIONES','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-04-18 11:58:40','2016-04-18 11:58:34','2016-04-12 13:30:06','2016-04-06 09:57:28','2016-04-18 11:58:40'),(386,725977,2,3,4,0,'ana_mortera@hotmail.com','Ana Laura Mortera ','Lineas telefono no funcionan ','Soporte Interno Scentec','5551804343','','200.68.128.85','closed','Web',0,1,NULL,NULL,'2018-07-26 07:25:17','2016-04-06 10:19:47','2018-07-26 07:25:16','2016-04-06 10:19:47','2018-07-26 07:25:17'),(387,880841,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','ACCESO DACOMSA','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-27 13:40:01','2016-05-27 13:39:55','2016-05-26 09:49:57','2016-04-06 13:35:01','2016-05-27 13:40:01'),(388,290234,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR EN PANTALLAS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-04-07 15:45:28','2016-04-06 14:48:12','2016-04-07 15:45:26','2016-04-06 14:48:12','2016-04-07 15:45:28'),(389,864215,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no permite firmarse en predictivo.','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,1,NULL,NULL,'2016-04-20 11:04:03','2016-04-08 11:58:52','2016-04-20 11:04:01','2016-04-08 11:58:51','2016-04-20 11:04:03'),(390,178603,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Lineas Inbound Maxcom','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-04-26 09:52:19','2016-04-26 09:42:24','2016-04-26 09:52:17','2016-04-11 14:08:59','2016-04-26 09:52:19'),(391,409284,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','SIN SISTEMA AHEEVA','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-04-18 11:55:07','2016-04-18 11:55:01','2016-04-11 16:16:08','2016-04-11 15:16:07','2016-04-18 11:55:07'),(392,627606,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Cambio de Configuracion y Reinicio','Unified IP ','6643688977','30355','201.171.104.149','closed','Web',0,1,NULL,NULL,'2016-04-20 13:50:02','2016-04-11 15:31:12','2016-04-20 13:50:00','2016-04-11 15:31:12','2016-04-20 13:50:02'),(393,750234,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Audio Lyricall','Unified IP ','25813700','3354','189.230.98.204','closed','Web',0,1,NULL,NULL,'2016-04-29 10:59:12','2016-04-12 18:09:03','2016-04-29 10:59:10','2016-04-12 18:09:02','2016-04-29 10:59:12'),(394,359983,2,3,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez Pelcastre ','Instalación de UIP Supervisor','Unified IP ','25813700 ','3354','189.230.98.204','closed','Web',0,1,NULL,NULL,'2016-04-21 14:03:17','2016-04-13 19:02:30','2016-04-21 14:03:14','2016-04-13 19:02:30','2016-04-21 14:03:17'),(395,832146,2,2,2,0,'rubeng@telvista.com.mx','Ruben Gomez','No hay grabaciones','ALM Advanced List Management','6643688977','30355','201.171.104.149','closed','Web',0,1,NULL,NULL,'2016-04-29 11:05:36','2016-04-14 10:48:08','2016-04-29 11:05:30','2016-04-14 10:48:07','2016-04-29 11:05:36'),(396,712383,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','BAJA CUENTA DE CORREO','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-04-21 19:38:58','2016-04-21 19:38:52','2016-04-20 10:11:47','2016-04-18 11:27:28','2016-04-21 19:38:58'),(397,390732,2,3,4,0,'raul.resendiz@scentec.com.mx','Raul Resendiz','No pasan las llamadas al Call Center','Soporte Interno Scentec','5536841700','1001','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-04-22 08:08:22','2016-04-18 14:31:17','2016-04-22 08:08:20','2016-04-18 14:31:17','2016-04-22 08:08:22'),(398,214848,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','revisar falla de desconexion del UMS','Unified IP ','6646226800','30356','201.171.104.149','closed','Web',0,1,NULL,NULL,'2016-04-20 10:14:01','2016-04-18 14:49:19','2016-04-20 10:13:59','2016-04-18 14:49:19','2016-04-20 10:14:01'),(399,953207,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','revisar falla de desconexion del UMS','Unified IP ','6646226800','30356','201.171.104.149','closed','Web',0,1,NULL,NULL,'2016-05-26 09:59:06','2016-04-18 14:49:26','2016-05-26 09:59:04','2016-04-18 14:49:26','2016-05-26 09:59:06'),(400,559372,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Soporte Contact Center Banorte','Incidencia Servicio Inbound','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-04-21 16:24:40','2017-04-21 16:24:39','2016-11-17 13:26:33','2016-04-19 14:46:32','2017-04-21 16:24:40'),(401,582495,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Agente ghi sesión bloqueada','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-04-19 20:45:51','2016-04-19 17:41:29','2016-04-19 20:45:48','2016-04-19 17:41:29','2016-04-19 20:45:51'),(402,799963,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Agente ghi sesión bloqueada','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-04-20 17:39:28','2016-04-19 17:41:35','2016-04-20 17:39:26','2016-04-19 17:41:35','2016-04-20 17:39:28'),(403,722685,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Aplicacion M3 Facturacion','Unified IP ','6643688977','30355','201.171.104.149','closed','Web',0,1,NULL,NULL,'2016-04-29 11:03:30','2016-04-19 18:34:29','2016-04-29 11:03:24','2016-04-19 18:34:29','2016-04-29 11:03:30'),(404,563102,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Caen llamadas sin datos','Unified IP ','6643688977','30355','63.241.206.253','closed','Web',0,1,NULL,NULL,'2016-04-28 14:26:08','2016-04-20 19:45:30','2016-04-28 14:26:05','2016-04-20 19:45:30','2016-04-28 14:26:08'),(405,274642,2,2,2,0,'luishoca@mail.telcel.com','Luis Efrain Sho Castillo','Problema al Cargar Campaña','ALM Advanced List Management','25813700','3885','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-04-26 08:42:38','2016-04-26 08:42:32','2016-04-26 08:02:27','2016-04-21 09:35:38','2016-04-26 08:42:38'),(406,625237,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','escaner a PDF','Soporte Interno Scentec','','','189.208.106.77','closed','Web',0,0,NULL,'2016-04-21 14:13:14','2016-04-21 14:13:16','2016-04-21 14:13:14','2016-04-21 14:06:10','2016-04-21 10:37:43','2016-04-21 14:13:16'),(407,525481,2,2,1,0,'juan.cardoso@telcel.com','Juan Cardoso','Circuito alarmado ','Unified IP ','25813700','3855','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-04-29 11:32:57','2016-04-21 14:28:15','2016-04-29 11:32:54','2016-04-21 14:28:15','2016-04-29 11:32:57'),(408,733855,2,2,2,0,'luishoca@mail.telcel.com','Luis Sho ','SOPORTE','ALM Advanced List Management','25813700','3885','187.216.195.50','closed','Web',0,0,NULL,NULL,'2016-04-22 12:31:43','2016-04-22 12:31:37','2016-04-22 12:23:54','2016-04-22 12:12:37','2016-04-22 12:31:43'),(409,103169,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Problema con Internet y Wifi','Soporte Interno Scentec','','','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-04-29 11:00:16','2016-04-26 08:53:15','2016-04-29 11:00:14','2016-04-26 08:53:15','2016-04-29 11:00:16'),(410,261407,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Crear Lineas Inbound por Maxcom','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-06-14 12:20:40','2016-05-13 13:27:21','2016-06-14 12:20:38','2016-04-26 10:05:52','2016-06-14 12:20:40'),(411,730103,2,2,4,0,'fabiola.cornejo@scentec.com.mx','fabiola cornejo','no imprime PDF y se pausa la pc','Soporte Interno Scentec','','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-03 08:03:57','2016-05-03 08:03:51','2016-05-03 07:25:40','2016-04-26 12:17:42','2016-05-03 08:03:57'),(412,232428,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Problemas al Modificar los Campo del Schema','Unified IP ','6646226800','30356','201.171.104.149','closed','Web',0,1,NULL,NULL,'2016-04-29 11:01:23','2016-04-26 12:23:28','2016-04-29 11:01:20','2016-04-26 12:23:28','2016-04-29 11:01:23'),(413,802646,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Problemas al Modificar los Campo del Schema','Unified IP ','6646226800','30356','201.171.104.149','closed','Web',0,0,NULL,NULL,'2016-04-26 12:25:38','2016-04-26 12:25:32',NULL,'2016-04-26 12:23:34','2016-04-26 12:25:38'),(414,281272,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','SIN SISTEMA AHEEVA','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-02 11:27:11','2016-05-02 11:27:05','2016-05-02 09:31:39','2016-04-28 08:18:00','2016-05-02 11:27:11'),(415,143618,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','REPORTES NO FUNCIONAN','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-07-28 12:08:50','2016-05-02 11:32:21','2016-07-28 12:08:48','2016-05-02 11:32:21','2016-07-28 12:08:50'),(416,495084,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Cambio de Router','Unified IP ','57-26-82-53 ','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-05-03 08:04:59','2016-05-02 13:06:02','2016-05-03 08:04:57','2016-05-02 13:06:02','2016-05-03 08:04:59'),(417,753076,2,2,1,0,'urimorba@mail.telcel.com','Uriel Moreno Ballinas','Blaster','Unified IP ','25813700','3709','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-15 12:24:11','2016-05-03 10:56:22','2016-06-15 12:24:09','2016-05-03 10:56:22','2016-06-15 12:24:11'),(418,156668,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','ALTA AHEEVA','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-03 11:32:27','2016-05-03 11:32:20','2016-05-03 11:16:34','2016-05-03 11:07:25','2016-05-03 11:32:27'),(419,939529,2,3,5,0,'gtorresc@telmex.com','Guillermo Torres Castro','Error Al Ingresar insidencias','Workforce Management WFM','5541401832','','187.221.115.123','closed','Web',0,1,NULL,NULL,'2016-05-08 12:28:27','2016-05-04 13:16:15','2016-05-08 12:28:25','2016-05-04 13:16:15','2016-05-08 12:28:27'),(420,426211,2,2,5,0,'gtorresc@telmex.com','Guillermo Torres Castro','No arroja información de Productividad','Workforce Management WFM','5541401832','','187.221.115.123','closed','Web',0,1,NULL,NULL,'2016-05-08 12:27:44','2016-05-04 13:25:13','2016-05-08 12:27:42','2016-05-04 13:25:13','2016-05-08 12:27:44'),(421,772375,2,2,1,0,'rubeng@telvista.com.mx','Rubén Gómez Delgadillo','Agentes de Sears','Unified IP ','(664) 368-8977','30355','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-30 08:27:21','2016-05-04 15:22:00','2016-06-30 08:27:19','2016-05-04 15:22:00','2016-06-30 08:27:21'),(422,178454,2,2,1,0,'luishoca@mail.telcel.com','Luis Sho','REPORTE ( TRANSFERENCIAS )','Unified IP ','25813700 ','3885','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-13 10:07:58','2016-05-13 10:07:52','2016-05-09 10:19:45','2016-05-06 11:20:31','2016-05-13 10:07:58'),(423,369489,2,2,1,0,'virgilio.perusquia@fcbnco.com','Virgilio Perusquía Mora','Incidencia en Dataviews','Unified IP ','54812700 ','2742','189.245.228.225','closed','Web',0,1,NULL,NULL,'2016-05-09 11:29:47','2016-05-08 10:28:09','2016-05-09 11:29:44','2016-05-08 10:28:09','2016-05-09 11:29:47'),(424,991878,2,2,5,0,'gtorresc@telmex.com','Guillermo Torres Castro',' solicitud de reporte actividad por empleado','Workforce Management WFM','(554) 140-1832','','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-05-20 08:00:47','2016-05-09 15:42:56','2016-05-20 08:00:45','2016-05-09 15:42:56','2016-05-20 08:00:47'),(425,505922,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Eliminar grabaciones - cliente Credito Express','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-05-10 20:30:52','2016-05-10 16:25:12','2016-05-10 20:30:50','2016-05-09 17:39:57','2016-05-10 20:30:52'),(426,990499,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Nueva Cuenta de Correo','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-12 11:53:40','2016-05-12 11:53:34','2016-05-12 11:30:54','2016-05-11 15:30:23','2016-05-12 11:53:40'),(427,696883,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Revision por caida de Rayo (sincronizacion DB)','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-05-26 13:56:24','2016-05-20 17:22:28','2016-05-26 13:56:22','2016-05-12 10:25:22','2016-05-26 13:56:24'),(428,259993,2,2,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Soporte Contact Center Banorte','No se puede Levantar Servicio Correctamente','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2016-06-13 17:12:03','2016-06-13 17:11:57','2016-05-26 10:00:14','2016-05-13 10:36:47','2016-06-13 17:12:03'),(429,177830,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Saturacion Disco C 51.1.31.163','Unified IP ','6643688977','30355','200.33.142.33','closed','Web',0,1,NULL,NULL,'2017-05-08 12:38:08','2016-05-17 12:37:16','2017-05-08 12:38:08','2016-05-17 12:37:16','2017-05-08 12:38:08'),(430,314343,2,2,1,0,'samalpa@mail.telcel.com','\'Isaac Alfonso Maldonado Padilla','Java en Lyricall','Unified IP ','25813700','6649','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-05-23 10:28:19','2016-05-17 13:57:23','2016-05-23 10:28:17','2016-05-17 13:57:23','2016-05-23 10:28:19'),(431,159003,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PANTALLA RTR4D802','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-05-23 07:36:27','2016-05-19 09:55:53','2016-05-23 07:36:21','2016-05-19 09:55:53','2016-05-23 07:36:27'),(432,795393,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','NO SE PUEDE INGRESAR AL UAD','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-05-23 07:36:11','2016-05-19 10:17:51','2016-05-23 07:36:09','2016-05-19 10:17:51','2016-05-23 07:36:11'),(433,290188,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA ','ACCESO A REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-07-28 12:09:09','2016-05-20 07:44:40','2016-07-28 12:09:07','2016-05-20 07:44:40','2016-07-28 12:09:09'),(434,483782,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMA CON REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-05-20 14:48:50','2016-05-20 10:33:13','2016-05-20 14:48:47','2016-05-20 10:33:13','2016-05-20 14:48:50'),(435,588397,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Caida gral de líneas Inbound_Telmex','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-05-20 15:03:00','2016-05-20 14:58:05','2016-05-20 15:02:58','2016-05-20 13:01:57','2016-05-20 15:03:00'),(436,341803,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Espacio en C ','Unified IP ','664- 622-6800 ','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-05-20 15:43:49','2016-05-20 14:55:21','2016-05-20 15:43:47','2016-05-20 14:55:21','2016-05-20 15:43:49'),(437,871035,2,2,4,0,'cynthya.alvarez@scentec.com.mx','Cynthya Alvarez','Cuenta de correo','Soporte Interno Scentec','5536841700','1010','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-13 16:06:20','2016-05-25 10:22:31','2016-06-13 16:06:18','2016-05-25 10:22:31','2016-06-13 16:06:20'),(438,421173,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela Calderon','Configurar Outlook','Soporte Interno Scentec','5536841700','1081','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-27 09:23:56','2016-05-27 09:23:50','2016-05-25 11:22:02','2016-05-25 10:23:34','2016-05-27 09:23:56'),(439,749998,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA ','ERROR REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-05-26 09:27:18','2016-05-25 14:24:59','2016-05-26 09:27:16','2016-05-25 14:24:59','2016-05-26 09:27:18'),(440,531000,2,2,5,0,'JEMENDEZ@telmex.com','Jazmín España','NO SE MUESTRAN DATOS EN RTA','Workforce Management WFM','52222983','','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-05-27 08:42:41','2016-05-25 16:02:25','2016-05-27 08:42:39','2016-05-25 16:02:25','2016-05-27 08:42:41'),(441,339997,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Nueva caída de líneas Inbound Telmex _ 26 Mayo 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-06-17 15:49:19','2016-05-31 15:13:05','2016-06-17 15:49:16','2016-05-26 15:08:23','2016-06-17 15:49:19'),(442,619706,2,3,4,0,'pamela.calderon@scentec.com.mx','Pamela Calderon','Cambio de maquina','Soporte Interno Scentec','5536841700','1081','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-27 09:22:49','2016-05-27 09:22:43','2016-05-26 15:30:09','2016-05-26 15:09:07','2016-05-27 09:22:49'),(443,479684,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela Calderon','instalacion de imprsora','Soporte Interno Scentec','5536841700','1081','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-05-27 09:21:49','2016-05-27 09:21:43','2016-05-26 15:23:57','2016-05-26 15:10:18','2016-05-27 09:21:49'),(444,769258,2,3,1,0,'erika.balderrama@mail.telcel.com','Erika Baderrama','Instalacion PC Supervisor','Unified IP ','25813700','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-06 10:06:51','2016-05-26 15:33:40','2016-06-06 10:06:49','2016-05-26 15:33:40','2016-06-06 10:06:51'),(445,217906,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderón Garnica','Outlook','Soporte Interno Scentec','63850051','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-05-27 11:36:05','2016-05-27 11:35:59','2016-05-27 10:59:30','2016-05-27 09:48:08','2016-05-27 11:36:05'),(446,484491,2,2,5,0,'JEMENDEZ@telmex.com','Jazmín España','Reportes WFM','Workforce Management WFM','52222983','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-06 15:49:19','2016-05-27 10:36:11','2016-06-06 15:49:16','2016-05-27 10:36:11','2016-06-06 15:49:19'),(447,707643,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','GENERACION DE REPORTE','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-02 11:36:21','2016-06-02 11:36:15','2016-05-27 15:46:51','2016-05-27 13:36:51','2016-06-02 11:36:21'),(448,518338,2,2,5,0,'JEMENDEZ@telmex.com','Jazmín Esapaña','error al hacer capturas en WFM','Workforce Management WFM','52222983','','189.142.206.210','closed','Web',0,1,NULL,NULL,'2016-07-21 09:35:14','2016-05-27 17:46:11','2016-07-21 09:35:11','2016-05-27 17:46:11','2016-07-21 09:35:14'),(449,666769,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','DESVIO LLAMADAS RECEPCION DACOMSA','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-06-03 08:54:51','2016-05-31 08:13:28','2016-06-03 08:54:49','2016-05-31 08:13:28','2016-06-03 08:54:51'),(450,940398,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Dacomsa Mayo 2016','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-03 15:39:55','2016-06-03 15:39:49','2016-06-03 15:35:58','2016-06-02 11:40:45','2016-06-03 15:39:55'),(451,577344,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte semanal Dacomsa','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-03 15:40:22','2016-06-03 15:40:20','2016-06-03 15:36:29','2016-06-02 11:42:53','2016-06-03 15:40:22'),(452,720902,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Revisión preventiva - caída de UIP','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-06-27 21:25:51','2016-06-27 16:27:32','2016-06-27 21:25:49','2016-06-02 12:24:27','2016-06-27 21:25:51'),(453,171946,2,2,1,0,'raymarpe@mail.telcel.com','Raymundo Martinez','Instalacion y Acceso','Unified IP ','','','187.188.22.2','closed','Web',0,1,NULL,NULL,'2016-06-06 10:05:51','2016-06-02 12:39:55','2016-06-06 10:05:49','2016-06-02 12:39:55','2016-06-06 10:05:51'),(454,903551,2,2,1,0,'raymarpe@mail.telcel.com','RAYMUNDO MARTINEZ','ALTA SESION ','Unified IP ','5591852808','','187.237.38.226','closed','Web',0,1,NULL,'2016-06-07 12:53:45','2016-06-08 08:08:09','2016-06-07 12:53:45','2016-06-08 08:08:07','2016-06-06 09:41:30','2016-06-08 08:08:09'),(455,394926,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Apagado emergente de UIP 7.3','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-06-15 12:43:58','2016-06-08 13:54:55','2016-06-15 12:43:56','2016-06-07 17:24:39','2016-06-15 12:43:58'),(456,770820,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIOS SERVICIO RECEPCION','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-06-08 14:41:40','2016-06-08 09:44:31','2016-06-08 14:41:38','2016-06-08 09:44:31','2016-06-08 14:41:40'),(457,897610,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR SERVICIO RECEPCION','Reportes y telefonía','57268253','2','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-06-08 14:41:18','2016-06-08 09:46:09','2016-06-08 14:41:16','2016-06-08 09:46:09','2016-06-08 14:41:18'),(458,316876,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Limpieza Impresora','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-08 09:55:08','2016-06-08 09:55:02','2016-06-08 09:54:17','2016-06-08 09:52:12','2016-06-08 09:55:08'),(459,410131,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','COLA DE ESPERA VITA BALANCE','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-08 12:05:41','2016-06-08 12:05:35','2016-06-08 11:35:45','2016-06-08 09:57:01','2016-06-08 12:05:41'),(460,333905,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','RUTEO DE LLAMADAS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-06-08 14:42:09','2016-06-08 10:01:21','2016-06-08 14:42:07','2016-06-08 10:01:20','2016-06-08 14:42:09'),(461,683998,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte semanal Dacomsa','Soporte Interno Scentec','5536841700','','189.217.215.154','closed','Web',0,1,NULL,NULL,'2016-06-10 10:03:42','2016-06-10 10:03:35','2016-06-10 15:05:57','2016-06-09 18:06:10','2016-06-10 15:05:57'),(462,351603,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Soporte Contact Center Banorte','Error \"No Resource Avaliable\" al tratar de realizar una segunda ','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2016-06-30 08:20:58','2016-06-10 13:28:27','2016-06-30 08:20:56','2016-06-10 13:28:26','2016-06-30 08:20:58'),(463,293930,2,4,1,0,'virgilio.perusquia@fcbnco.com','Virgilio Perusquía Mora','Problemas lineas inbound','Unified IP ','01 (55) 54812700','2742','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-13 10:04:40','2016-06-13 09:52:51','2016-06-13 10:04:38','2016-06-13 09:52:51','2016-06-13 10:04:40'),(464,339414,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Falla en Líneas Inbound - Sábado 11 Junio 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-06-13 12:46:16','2016-06-13 09:58:58','2016-06-13 12:46:14','2016-06-13 09:58:58','2016-06-13 12:46:16'),(465,704058,2,3,3,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','REPORTES DATAVIEWS','Reportes y telefonía','5543623571','','189.189.139.149','closed','Web',0,1,NULL,NULL,'2016-06-15 12:42:32','2016-06-14 10:51:45','2016-06-15 12:42:30','2016-06-14 10:51:45','2016-06-15 12:42:32'),(466,728294,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Creacion de cuenta de correo','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-15 12:24:33','2016-06-15 08:49:26','2016-06-15 12:24:31','2016-06-15 08:49:26','2016-06-15 12:24:33'),(467,558090,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Asignacion de Laptop','Soporte Interno Scentec','5536841700','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-15 12:21:30','2016-06-15 08:56:06','2016-06-15 12:21:28','2016-06-15 08:56:06','2016-06-15 12:21:30'),(468,189078,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Falla en impresora','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,'2016-06-17 10:20:41','2016-06-17 10:20:45','2016-06-17 10:20:43','2016-06-17 10:06:09','2016-06-16 09:07:05','2016-06-17 10:20:45'),(469,298133,2,2,4,0,'onai.deabru@scentec.com.mx','Onai De Abreu','Lenguaje Office','Soporte Interno Scentec','36841700','1015','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-21 09:34:05','2016-06-16 09:45:52','2016-06-21 09:34:01','2016-06-16 09:45:52','2016-06-21 09:34:05'),(470,593239,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','App de M3 no detecta dtmf','Unified IP ','6643688977','30355','201.170.2.213','closed','Web',0,1,NULL,NULL,'2016-06-28 11:18:18','2016-06-16 13:47:38','2016-06-28 11:18:16','2016-06-16 13:47:38','2016-06-28 11:18:18'),(471,180444,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte semanal Dacomsa','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-20 09:30:32','2016-06-20 09:30:26','2016-06-17 11:28:30','2016-06-16 14:27:30','2016-06-20 09:30:32'),(472,955426,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Reinicio Completo Plataforma','Unified IP ','6646226800','30355','201.170.2.213','closed','Web',0,1,NULL,NULL,'2016-06-17 10:23:27','2016-06-16 18:31:44','2016-06-17 10:23:24','2016-06-16 18:31:44','2016-06-17 10:23:27'),(473,648309,2,2,3,0,'ruben.ramirez@scentec.com.mx','RUBEN RAMIREZ','UAD ESTADISTICAS','Reportes y telefonía','','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-20 15:40:18','2016-06-17 12:14:19','2016-06-20 15:40:16','2016-06-17 12:14:19','2016-06-20 15:40:18'),(474,170728,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte semanal Dacomsa','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-22 16:03:51','2016-06-22 16:03:45','2016-06-21 11:47:52','2016-06-20 09:32:00','2016-06-22 16:03:51'),(475,302149,2,2,4,0,'onai.deabru@scentec.com.mx  ','Onai De Abreu','Instalaciond e impresoras','Soporte Interno Scentec','36841700 ','1015','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-06-27 11:10:08','2016-06-20 15:35:09','2016-06-27 11:10:05','2016-06-20 15:35:09','2016-06-27 11:10:08'),(476,638949,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PANTALLA RTR','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-06-22 14:09:00','2016-06-21 14:52:18','2016-06-22 14:08:58','2016-06-21 14:52:18','2016-06-22 14:09:00'),(477,440637,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Reubicacion de equipo','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-06-24 10:19:12','2016-06-22 14:11:30','2016-06-24 10:19:10','2016-06-22 14:11:30','2016-06-24 10:19:12'),(478,331536,2,2,4,0,'onaideabreu@scentec.com.mx','Onai de Abreu','Antivirus','Soporte Interno Scentec','5536841700','1015','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-06-28 09:02:02','2016-06-28 08:58:26','2016-06-28 09:02:00','2016-06-22 14:13:34','2016-06-28 09:02:02'),(479,420669,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Monitoreo a ejecutivo Dacomsa','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-06-27 11:01:02','2016-06-27 11:00:55','2016-06-23 15:25:56','2016-06-22 16:11:34','2016-06-27 11:01:02'),(480,550904,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuarios pegados en sistema','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-06-24 16:14:48','2016-06-24 15:50:26','2016-06-24 16:14:46','2016-06-24 12:18:22','2016-06-24 16:14:48'),(481,309745,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte semanal Dacomsa','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-02 12:11:38','2016-07-02 12:11:32','2016-06-27 12:12:30','2016-06-27 11:02:48','2016-07-02 12:11:38'),(482,908967,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Adicion de Dominios','Unified IP ','6646226800','30355','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-07-19 11:35:20','2016-06-27 15:35:53','2016-07-19 11:35:18','2016-06-27 15:35:53','2016-07-19 11:35:20'),(483,865840,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no permite el marcado de Teléfonos celular ','Unified IP ','6646226800','30356','201.170.2.213','closed','Web',0,0,NULL,NULL,'2016-07-01 08:26:44','2016-07-01 08:26:38','2016-06-30 08:19:30','2016-06-28 18:02:12','2016-07-01 08:26:44'),(484,359585,2,4,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','SIN SISTEMA AHEEVA','Soporte Interno Scentec','5536841700','','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-07-02 07:46:31','2016-06-29 10:19:13','2016-07-02 07:46:29','2016-06-29 10:19:13','2016-07-02 07:46:31'),(485,769934,2,2,4,0,'yuliana.olvera@scentec.com.mx','Yuliana Olvera','Cuenta de correo','Soporte Interno Scentec','(044) 55 4581 29','','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-07-05 15:48:29','2016-06-29 15:43:16','2016-07-05 15:48:27','2016-06-29 15:43:15','2016-07-05 15:48:29'),(486,991649,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no permite conexión con base de datos 51.1.31.160 ','Unified IP ','6646226800','30356','201.170.2.213','closed','Web',0,0,NULL,NULL,'2016-07-01 08:23:39','2016-07-01 08:23:33','2016-06-30 13:15:21','2016-06-30 12:34:43','2016-07-01 08:23:39'),(487,891280,2,4,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Habilitar base MELDB','ALM Advanced List Management','6643688977','30355','201.170.2.213','closed','Web',0,1,NULL,NULL,'2016-07-19 14:53:45','2016-07-01 16:55:30','2016-07-19 14:53:43','2016-07-01 16:55:30','2016-07-19 14:53:45'),(488,467222,2,2,4,0,'diana.camacho@scentec.com.mx','Diana Camacho','Instalacion de PC','Soporte Interno Scentec','','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-07-12 08:29:39','2016-07-04 12:13:56','2016-07-12 08:29:37','2016-07-04 12:13:56','2016-07-12 08:29:39'),(489,322727,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuario de Calidad (gcc) no puede firmarse','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-07-06 10:39:06','2016-07-04 13:25:11','2016-07-06 10:39:04','2016-07-04 13:25:11','2016-07-06 10:39:06'),(490,569376,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA.PEREZ VIEYRA','LLAMADAS OP 4','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-07-18 10:03:21','2016-07-05 12:35:27','2016-07-18 10:03:19','2016-07-05 12:35:27','2016-07-18 10:03:21'),(491,632645,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-06 09:46:01','2016-07-06 09:45:54','2016-07-06 08:31:12','2016-07-05 13:36:57','2016-07-06 09:46:01'),(492,730998,2,2,1,0,'guillermo.ortiz@mail.telcel.com','Guillermo Ortiz','Audio de Espera','Unified IP ','25813887','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-07-19 11:34:28','2016-07-06 07:56:45','2016-07-19 11:34:26','2016-07-06 07:56:45','2016-07-19 11:34:28'),(493,112077,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuarios pegados en sistema','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-07-07 11:28:33','2016-07-07 10:07:46','2016-07-07 11:28:32','2016-07-06 08:39:28','2016-07-07 11:28:33'),(494,794273,2,2,5,0,'mex.it.msrelox@mx.att.com','Mesa de Servicio Relox','Validación Migración 1G a 10G','Workforce Management WFM','52167502','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-07-07 16:34:19','2016-07-06 10:44:50','2016-07-07 16:34:17','2016-07-06 10:44:50','2016-07-07 16:34:19'),(495,456712,2,2,4,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR PANTALLA RTR','Soporte Interno Scentec','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-07-18 13:34:11','2016-07-07 16:44:43','2016-07-18 13:34:09','2016-07-07 16:44:42','2016-07-18 13:34:11'),(496,177483,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-12 09:19:53','2016-07-12 09:19:46','2016-07-11 15:28:09','2016-07-11 08:52:01','2016-07-12 09:19:53'),(497,774061,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Sin servicio Aheeva','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-11 13:00:19','2016-07-11 13:00:13','2016-07-11 11:40:49','2016-07-11 09:20:23','2016-07-11 13:00:19'),(498,967631,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Conección de PC','Soporte Interno Scentec','','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-12 12:09:22','2016-07-12 12:09:16','2016-07-12 08:32:50','2016-07-12 08:04:47','2016-07-12 12:09:22'),(499,504589,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Soporte Contact Center Banorte','Buzones de Voz en Agentes','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,'2018-01-05 10:37:25','2018-01-05 10:37:26','2018-01-05 10:37:25','2018-01-05 10:23:47','2016-07-12 11:47:47','2018-01-05 10:37:26'),(500,611915,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Problemas con una grabación de AMEX','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-07-18 09:57:27','2016-07-13 16:32:51','2016-07-18 09:57:25','2016-07-13 16:32:51','2016-07-18 09:57:27'),(501,973722,2,2,1,0,'rubeng@telvista.com.mx','Rubén Gómez Delgadillo.','NetBIOS','Unified IP ','6646226800','30355','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-08-15 12:32:18','2016-07-14 06:36:01','2016-08-15 12:32:16','2016-07-14 06:36:01','2016-08-15 12:32:18'),(502,142854,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','SIN SISTEMA AHEEVA','Soporte Interno Scentec','5536741700','','201.156.224.93','closed','Web',0,1,NULL,'2016-07-20 10:43:39','2016-07-25 09:57:29','2016-07-15 09:35:57','2016-07-25 09:57:27','2016-07-15 09:35:57','2016-07-25 09:57:29'),(503,347732,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-19 08:56:34','2016-07-19 08:56:28','2016-07-18 11:59:48','2016-07-18 10:47:50','2016-07-19 08:56:34'),(504,678722,2,2,1,0,'verfonro@mail.telcel.com','Veronica Fonseca Rosas','UAD','Unified IP ','25813700','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-07-25 10:44:23','2016-07-19 14:56:12','2016-07-25 10:44:21','2016-07-19 14:56:11','2016-07-25 10:44:23'),(505,607330,2,2,5,0,'JEMENDEZ@telmex.com','Jazmín España','Violación en el Updater','Workforce Management WFM','52222983','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-07-25 15:56:06','2016-07-20 08:42:46','2016-07-25 15:56:03','2016-07-20 08:42:46','2016-07-25 15:56:06'),(506,965891,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Equipo adicional para pauta vita','Soporte Interno Scentec','36841700','','201.156.224.93','closed','Web',0,0,NULL,NULL,'2016-07-25 08:31:24','2016-07-25 08:31:18','2016-07-20 11:08:55','2016-07-20 09:29:14','2016-07-25 08:31:24'),(507,385940,2,2,4,0,'diana.camacho@scentec.com.mx','Diana Camacho','Instalacion de Impresora','Soporte Interno Scentec','5536841700','1000','201.156.224.93','closed','Web',0,1,NULL,NULL,'2016-07-20 10:39:14','2016-07-20 09:55:17','2016-07-20 10:39:11','2016-07-20 09:55:17','2016-07-20 10:39:14'),(508,803412,2,4,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Sin servicio Aheeva','Soporte Interno Scentec','36841700','','189.208.106.77','closed','Web',0,0,NULL,NULL,'2016-07-25 08:32:31','2016-07-25 08:32:25','2016-07-21 08:35:03','2016-07-21 07:05:36','2016-07-25 08:32:31'),(509,825538,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-07-25 12:55:12','2016-07-25 12:55:06','2016-07-25 11:29:59','2016-07-25 11:00:09','2016-07-25 12:55:12'),(510,803700,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Agentes bloqueados','Unified IP ','54812700','2663','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-07-27 09:17:08','2016-07-26 15:23:40','2016-07-27 09:17:06','2016-07-26 15:23:40','2016-07-27 09:17:08'),(511,897019,2,2,6,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Mensaje de espera','MIRUM','5536841700','1004','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-07-28 12:09:42','2016-07-27 10:39:03','2016-07-28 12:09:40','2016-07-27 10:39:03','2016-07-28 12:09:42'),(512,417343,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','No hay Grabaciones','Unified IP ','6643688977','30355','200.33.142.33','closed','Web',0,1,NULL,NULL,'2016-08-09 13:04:52','2016-07-27 13:13:40','2016-08-09 13:04:50','2016-07-27 13:13:40','2016-08-09 13:04:52'),(513,537240,2,2,5,0,'mex.it.msrelox@mx.att.com','Mesa de Servicio Relox','Históricos WFM','Workforce Management WFM','52167502','','189.208.106.77','closed','Web',0,1,NULL,NULL,'2016-08-03 10:49:13','2016-07-29 12:47:24','2016-08-03 10:49:10','2016-07-29 12:47:24','2016-08-03 10:49:13'),(514,993188,2,2,2,0,'rgomez@telvista.com.mx','Ruben Gomez','Error en Schema','ALM Advanced List Management','664 368 8977','','148.235.187.226','closed','Web',0,1,NULL,NULL,'2016-08-10 15:28:49','2016-08-01 08:21:08','2016-08-10 15:28:47','2016-08-01 08:21:08','2016-08-10 15:28:49'),(515,985025,2,2,1,0,'virgilio.perusquia@fcbnco.com','Virgilio Perusquía','Incidencia en Dataviews','Unified IP ','54812700','2742','189.245.242.64','closed','Web',0,1,NULL,NULL,'2016-08-10 15:27:48','2016-08-01 08:38:51','2016-08-10 15:27:46','2016-08-01 08:38:51','2016-08-10 15:27:48'),(516,727268,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-02 13:24:11','2016-08-02 13:24:05','2016-08-02 12:47:47','2016-08-01 12:46:08','2016-08-02 13:24:11'),(517,250407,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-04 09:08:12','2016-08-04 09:08:06','2016-08-03 10:40:17','2016-08-01 12:50:27','2016-08-04 09:08:12'),(518,231169,2,3,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','No se puede construir','Unified IP ','25813700','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-08-09 13:07:05','2016-08-02 09:55:18','2016-08-09 13:07:03','2016-08-02 09:55:18','2016-08-09 13:07:05'),(519,663563,2,3,2,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Problemas en carga de base de Predictivo','ALM Advanced List Management','6646226800','30356','201.171.123.134','closed','Web',0,0,NULL,NULL,'2016-08-09 08:34:03','2016-08-09 08:33:57','2016-08-03 12:33:23','2016-08-03 11:41:27','2016-08-09 08:34:03'),(520,234308,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Habilitar DID','Soporte Interno Scentec','5536741700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-11 15:54:04','2016-08-11 15:53:57','2016-08-11 12:43:16','2016-08-04 11:43:01','2016-08-11 15:54:04'),(521,761506,2,2,2,0,'joel.garza@banorte.com','Joel Garza','Alta de usuarios','ALM Advanced List Management','83197200','1069','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-08-10 12:33:27','2016-08-09 15:47:46','2016-08-10 12:33:25','2016-08-05 11:18:30','2016-08-10 12:33:27'),(522,234110,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','No Resource Available','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2016-08-31 18:34:19','2016-08-31 18:34:13','2016-08-10 13:06:06','2016-08-08 11:07:27','2016-08-31 18:34:19'),(523,153407,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Problema Logueo de Agentes','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-04-21 16:17:33','2017-04-21 16:17:33','2017-04-21 11:47:28','2016-08-08 11:10:06','2017-04-21 16:17:33'),(524,698397,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Habilitar DID s','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-11 15:54:33','2016-08-11 15:54:31','2016-08-11 12:43:32','2016-08-08 13:01:16','2016-08-11 15:54:33'),(525,142567,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-10 14:57:33','2016-08-10 14:57:27','2016-08-10 13:00:59','2016-08-08 13:01:56','2016-08-10 14:57:33'),(526,748597,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','problema en detección de Tonos en IVR.','Unified IP ','6646226800','30356','201.171.123.134','closed','Web',0,0,NULL,NULL,'2016-09-13 17:44:00','2016-09-13 17:44:00','2016-09-13 08:44:28','2016-08-09 09:02:38','2016-09-13 17:44:00'),(527,491737,2,2,3,0,'onai.deabru@scentec.com.mx','Onai De Abreu','Programación ','Reportes y telefonía','','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-11 11:21:40','2016-08-11 11:21:33','2016-08-09 10:47:24','2016-08-09 09:23:04','2016-08-11 11:21:40'),(528,245038,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Problema Outlook','Soporte Interno Scentec','','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-11 10:32:43','2016-08-11 10:32:37','2016-08-10 12:22:59','2016-08-10 11:40:16','2016-08-11 10:32:43'),(529,553026,2,2,1,0,'isamalpa@mail.telcel.com','Isaac Alfonso Maldonado Padilla ','Validación de conexión asesores. ','Unified IP ','25813700','','189.208.107.187','closed','Web',0,1,NULL,NULL,'2016-08-23 10:17:02','2016-08-11 08:35:54','2016-08-23 10:17:00','2016-08-11 08:35:53','2016-08-23 10:17:02'),(530,400235,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMA REPORTES DACOMSA','Reportes y telefonía','57268253','2353','189.206.175.187','closed','Web',0,1,NULL,NULL,'2016-09-09 08:57:00','2016-08-12 10:26:52','2016-09-09 08:57:00','2016-08-12 10:26:52','2016-09-09 08:57:00'),(531,182802,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambios en DCP (señalización y Outbound) _ Agosto 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-09-09 08:27:58','2016-08-30 14:42:45','2016-09-09 08:27:58','2016-08-12 12:53:17','2016-09-09 08:27:58'),(532,853059,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Blaster tarda en entregar audio','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-09-21 07:49:11','2016-09-20 18:14:11','2016-09-21 07:49:07','2016-08-15 12:25:02','2016-09-21 07:49:11'),(533,515953,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Conectar Eyebeam','Soporte Interno Scentec','','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-08-16 15:56:06','2016-08-16 15:56:04',NULL,'2016-08-15 15:34:29','2016-08-16 15:56:06'),(534,396542,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-08-17 14:11:46','2016-08-17 14:11:39','2016-08-16 16:11:26','2016-08-16 15:44:52','2016-08-17 14:11:46'),(535,364237,2,3,5,0,'gtorresc@telmex.com','Guillermo Torres Castro','Database Error','Workforce Management WFM','5541401832','','187.221.49.250','closed','Web',0,1,NULL,NULL,'2016-08-18 12:30:11','2016-08-17 18:02:08','2016-08-18 12:30:09','2016-08-17 18:02:08','2016-08-18 12:30:11'),(536,954988,2,3,5,0,'gtorresc@telmex.com','Guillermo Torres Castro','ERROR EN CONSULTA WFM','Workforce Management WFM','5541401832','','187.221.49.250','closed','Web',0,1,NULL,NULL,'2016-08-19 12:44:55','2016-08-18 17:42:53','2016-08-19 12:44:53','2016-08-18 17:42:53','2016-08-19 12:44:55'),(537,634322,2,4,3,0,'oscar.montero@scentec.com.mx','Oscar Montero','No se puede hacer llamadas a la calle desde el conmutador','Reportes y telefonía','36841700','1011','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-08-19 09:18:42','2016-08-19 09:05:44','2016-08-19 09:18:40','2016-08-19 09:05:44','2016-08-19 09:18:42'),(538,576127,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-08-24 09:05:50','2016-08-24 09:05:43','2016-08-23 09:02:29','2016-08-22 16:11:41','2016-08-24 09:05:50'),(539,346443,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Falla sistema Ahheva','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-08 16:15:45','2016-09-08 16:15:45','2016-09-08 12:53:25','2016-08-26 10:09:04','2016-09-08 16:15:45'),(540,356936,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIO DE IVR','Reportes y telefonía','57268253','2353','189.206.175.187','closed','Web',0,1,NULL,NULL,'2016-09-23 08:51:10','2016-08-29 11:04:19','2016-09-23 08:51:10','2016-08-29 11:04:19','2016-09-23 08:51:10'),(541,542671,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-08-31 08:32:24','2016-08-31 08:32:17','2016-08-30 13:12:48','2016-08-30 11:49:47','2016-08-31 08:32:24'),(542,247303,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Historial de Llamadas','Unified IP ','66436889977','30355','201.171.120.125','closed','Web',0,1,NULL,NULL,'2017-01-04 12:32:45','2016-08-31 14:20:44','2017-01-04 12:32:45','2016-08-31 14:20:44','2017-01-04 12:32:45'),(543,394667,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Actualizar PC','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-08 16:16:03','2016-09-08 16:16:03','2016-09-08 13:04:34','2016-09-02 10:59:58','2016-09-08 16:16:03'),(544,570951,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-08 11:12:42','2016-09-08 11:12:41','2016-09-02 13:52:27','2016-09-02 13:07:03','2016-09-08 11:12:42'),(545,434365,2,4,4,0,'onai.deabreu@scentec.com.mx','Onai De Abreu','soporte al correo electronico','Soporte Interno Scentec','5574082695','1015','189.208.107.187','closed','Web',0,0,NULL,'2017-08-23 10:35:57','2017-08-23 10:35:57','2017-08-23 10:35:57','2016-09-05 16:12:20','2016-09-05 15:17:30','2017-08-23 10:35:57'),(546,946352,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-08 11:13:42','2016-09-08 11:13:42','2016-09-06 16:53:51','2016-09-06 15:20:27','2016-09-08 11:13:42'),(547,192751,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Recuperación de archivos','Soporte Interno Scentec','63850051','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-09 09:01:59','2016-09-09 09:01:59','2016-09-06 16:20:41','2016-09-06 15:44:12','2016-09-09 09:01:59'),(548,690853,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Problemas outlook','Soporte Interno Scentec','6385051','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-09 09:01:33','2016-09-09 09:01:31','2016-09-09 08:27:15','2016-09-06 15:45:44','2016-09-09 09:01:33'),(549,207511,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Instalación de Corel','Soporte Interno Scentec','63850051','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-08 13:42:28','2016-09-08 13:42:27','2016-09-06 16:35:37','2016-09-06 15:47:58','2016-09-08 13:42:28'),(550,368736,2,2,4,0,'diana.camacho@scentec.com.mx','Diana Camacho ','REVISION DE CORREO ','Soporte Interno Scentec','','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-09-09 08:25:21','2016-09-07 12:46:39','2016-09-09 08:25:21','2016-09-07 12:46:39','2016-09-09 08:25:21'),(551,396528,2,2,4,0,'diana.camacho@scentec.com.mx','Diana Camacho ','CONFIGURACION','Soporte Interno Scentec','','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-09-13 10:34:13','2016-09-07 12:47:47','2016-09-13 10:34:13','2016-09-07 12:47:47','2016-09-13 10:34:13'),(552,650912,2,2,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Soporte Contact Center Banorte','No se puede cargar archivo RAW generado para la higiene del sist','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-04-21 16:13:31','2017-04-21 16:13:30','2017-04-21 11:49:23','2016-09-08 07:34:00','2017-04-21 16:13:31'),(553,909828,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-09-15 08:33:04','2016-09-15 08:33:03','2016-09-14 11:17:04','2016-09-08 11:34:31','2016-09-15 08:33:04'),(554,312672,2,2,1,0,'ruben.ramirez@scentec.com.mx','Ruben Ramirez','ALTA DE USUARIOS','Unified IP ','5536841700','','189.208.107.187','closed','Web',0,1,NULL,NULL,'2016-09-20 10:02:18','2016-09-08 12:39:58','2016-09-20 10:02:18','2016-09-08 12:39:58','2016-09-20 10:02:18'),(555,518614,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-09-20 09:55:36','2016-09-20 09:55:36','2016-09-20 07:46:59','2016-09-12 12:21:44','2016-09-20 09:55:36'),(556,533846,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuarios no se autentifican','Unified IP ','54812700','2623','189.208.107.187','closed','Web',0,1,NULL,NULL,'2016-09-13 09:45:21','2016-09-13 09:37:46','2016-09-13 09:45:21','2016-09-13 08:35:41','2016-09-13 09:45:21'),(557,505583,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Registros cruzados en la DB','Unified IP ','54812700','2623','189.208.107.187','closed','Web',0,1,NULL,NULL,'2016-12-28 09:14:06','2016-12-08 17:38:36','2016-12-28 09:14:06','2016-09-13 08:37:11','2016-12-28 09:14:06'),(558,319305,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACION HORARIO 15 SEPT 16','Reportes y telefonía','57268253','2353','189.206.175.187','closed','Web',0,1,NULL,NULL,'2016-09-20 16:23:18','2016-09-13 14:54:56','2016-09-20 16:23:17','2016-09-13 14:54:56','2016-09-20 16:23:18'),(559,255013,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-09-23 11:13:47','2016-09-23 11:13:45','2016-09-23 09:19:53','2016-09-22 10:04:48','2016-09-23 11:13:47'),(560,456078,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-09-28 09:37:41','2016-09-28 09:37:40','2016-09-28 09:29:10','2016-09-27 10:31:25','2016-09-28 09:37:41'),(561,123762,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Desactivar NetBIOS','Unified IP ','(664) 368-8977','30355','189.208.107.187','closed','Web',0,1,NULL,NULL,'2016-10-12 14:13:28','2016-09-27 11:13:13','2016-10-12 14:13:27','2016-09-27 11:13:13','2016-10-12 14:13:28'),(562,939341,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Impresora sin funcionar','Soporte Interno Scentec','63850051','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-09-28 10:50:26','2016-09-28 10:50:24','2016-09-28 10:32:05','2016-09-28 09:59:26','2016-09-28 10:50:26'),(563,111156,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gómez Delgadillo','Audios nuevos no se escuchan','Unified IP ','6643688977','30355','200.33.142.33','closed','Web',0,1,NULL,NULL,'2016-10-03 16:27:45','2016-09-28 12:37:11','2016-10-03 16:27:45','2016-09-28 12:37:11','2016-10-03 16:27:45'),(564,551073,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Problema en grabaciones - Base de New Recordings','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-11-30 18:16:14','2016-09-30 10:54:50','2016-11-30 18:16:14','2016-09-30 10:54:47','2016-11-30 18:16:14'),(565,783618,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela Calderon','Configurar Wireless','Soporte Interno Scentec','5563850051','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-10-04 09:08:27','2016-10-04 09:08:26','2016-09-30 12:03:15','2016-09-30 11:45:32','2016-10-04 09:08:27'),(566,967227,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuario \"aib\" pegado en sistema','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-10-05 13:50:47','2016-10-03 09:29:37','2016-10-05 13:50:46','2016-10-03 09:29:37','2016-10-05 13:50:47'),(567,573689,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela E. Calderon Garnica','Limpieza CPU','Soporte Interno Scentec','63850051','','189.211.214.110','closed','Web',0,0,NULL,'2016-10-04 09:07:20','2016-10-04 09:07:21','2016-10-04 09:07:20','2016-10-04 08:21:53','2016-10-03 15:25:00','2016-10-04 09:07:21'),(568,614792,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','189.208.107.187','closed','Web',0,0,NULL,NULL,'2016-10-04 12:46:06','2016-10-04 12:46:05','2016-10-04 12:15:02','2016-10-04 09:05:02','2016-10-04 12:46:06'),(569,613682,2,4,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Enlaces caidos','Unified IP ','25813700','','189.208.107.187','closed','Web',0,1,NULL,NULL,'2016-10-06 09:53:07','2016-10-04 16:02:18','2016-10-06 09:53:07','2016-10-04 16:02:17','2016-10-06 09:53:07'),(570,248448,2,2,6,0,'karina.valor@scentec.com.mx','Karina Valor','No se puede accesar','MIRUM','5536841700','1004','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-10-05 14:19:08','2016-10-05 14:19:07','2016-10-05 14:14:41','2016-10-05 14:13:15','2016-10-05 14:19:08'),(571,543943,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Solicitud de audios','Unified IP ','54812700 ','2623','187.220.113.172','closed','Web',0,1,NULL,NULL,'2016-10-10 09:48:05','2016-10-07 09:02:32','2016-10-10 09:48:04','2016-10-07 09:02:32','2016-10-10 09:48:05'),(572,735836,2,2,1,0,'javier.hidalgo@mail.telcel.com','Javier Hidalgo Mandujano','Instalación UAD','Unified IP ','25813700','3709','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-10-12 09:41:48','2016-10-07 10:15:05','2016-10-12 09:41:46','2016-10-07 10:15:05','2016-10-12 09:41:48'),(573,628621,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-10-13 08:51:52','2016-10-13 08:51:48','2016-10-12 16:01:01','2016-10-12 09:54:25','2016-10-13 08:51:52'),(574,708540,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Hardening','Unified IP ','6646226800','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-10-24 09:42:47','2016-10-14 10:02:39','2016-10-24 09:42:45','2016-10-14 10:02:38','2016-10-24 09:42:47'),(575,992584,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-10-25 14:14:57','2016-10-25 14:14:53','2016-10-24 12:01:01','2016-10-18 12:39:52','2016-10-25 14:14:57'),(576,856492,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Listado de Puertos','Unified IP ','6646226800','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-10-20 10:10:39','2016-10-20 09:45:44','2016-10-20 10:10:39','2016-10-20 09:45:44','2016-10-20 10:10:39'),(577,847063,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Penetracion de Blasters','Unified IP ','25813700','3354','187.191.7.236','closed','Web',0,1,NULL,NULL,'2016-11-14 10:17:53',NULL,'2016-11-14 10:17:53','2016-10-21 08:59:28','2016-11-14 10:17:53'),(578,509221,2,2,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Soporte Contact Center Banorte','Error componente contact list','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,1,NULL,NULL,'2017-08-01 14:49:30','2017-04-21 16:20:20','2017-08-01 14:49:30','2016-10-24 10:40:20','2017-08-01 14:49:30'),(579,965264,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-10-27 11:54:32','2016-10-27 11:54:30','2016-10-26 14:59:10','2016-10-25 09:01:46','2016-10-27 11:54:32'),(580,330150,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no reproduce audio de BlasterTMX','Unified IP ','6646226800','30356','201.170.0.221','closed','Web',0,0,NULL,NULL,'2016-11-01 11:19:00','2016-11-01 11:19:00',NULL,'2016-10-26 12:38:12','2016-11-01 11:19:00'),(581,777746,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Audio no se reproduce en la Blaster','Unified IP ','(664) 622.6800 ','30355','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-11-11 15:27:49','2016-10-28 12:05:10','2016-11-11 15:27:49','2016-10-28 12:05:10','2016-11-11 15:27:49'),(582,944612,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de Horario de Verano','Unified IP ','54812700','2623','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-10-28 15:25:08','2016-10-28 12:49:44','2016-10-28 15:25:08','2016-10-28 12:49:44','2016-10-28 15:25:08'),(583,695829,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-11-17 13:08:07','2016-11-17 13:08:06','2016-11-17 13:18:15','2016-11-01 12:23:50','2016-11-17 13:18:15'),(584,341247,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MENSAJE DE DIA FESTIVO','Reportes y telefonía','57268253','2353','189.206.175.187','closed','Web',0,1,NULL,NULL,'2016-11-03 08:48:39','2016-11-01 12:35:38','2016-11-03 08:48:38','2016-11-01 12:35:38','2016-11-03 08:48:39'),(585,853843,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Llamadas sin audio','Unified IP ','54812700','2623','189.245.247.191','closed','Web',0,1,NULL,NULL,'2016-11-30 18:15:12','2016-11-03 22:54:54','2016-11-30 18:15:12','2016-11-03 22:54:54','2016-11-30 18:15:12'),(586,531649,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-11-22 09:53:47','2016-11-22 09:53:45','2016-11-11 13:54:24','2016-11-07 16:33:22','2016-11-22 09:53:47'),(587,434729,2,3,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de Aheeva','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-11-17 12:31:15','2016-11-11 10:24:10','2016-11-17 12:31:15','2016-11-11 10:24:10','2016-11-17 12:31:15'),(588,375071,2,2,1,0,'virgilio.perusquia@fcbnco.com','Virgilio Perusquía','FCB - UIP _ Apoyo para desbloquear un usuario de Agente *','Unified IP ','55 54812700 ','2742','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-11-16 16:22:37','2016-11-16 09:24:08','2016-11-16 16:22:36','2016-11-16 09:24:07','2016-11-16 16:22:37'),(589,486487,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuario \"son\" modificar privilegios','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-01-06 15:49:52','2016-12-09 16:11:03','2017-01-06 15:49:52','2016-11-16 11:00:10','2017-01-06 15:49:52'),(606,207662,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuarios no se pueden logear','Unified IP ','5554812700','2623','177.243.239.219','closed','Web',0,1,NULL,NULL,'2017-01-04 12:32:05','2016-12-10 17:05:04','2017-01-04 12:32:04','2016-12-10 17:05:03','2017-01-04 12:32:05'),(590,844140,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','UAD parpadea','Unified IP ','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-01-18 19:03:10','2016-11-16 17:53:43','2017-01-18 19:03:10','2016-11-16 17:53:43','2017-01-18 19:03:10'),(591,479083,2,4,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Informacion no replicada','ALM Advanced List Management','6643688977','30355','201.171.120.37','closed','Web',0,1,NULL,NULL,'2016-11-17 21:12:08','2016-11-16 18:35:38','2016-11-17 21:12:08','2016-11-16 18:35:38','2016-11-17 21:12:08'),(592,391635,2,2,1,0,'ricardo.varela@scentec.com.mx','Carlos Bravo','No hay grabaciones','Unified IP ','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-11-29 14:12:08','2016-11-16 19:15:29','2016-11-29 14:12:07','2016-11-16 19:15:29','2016-11-29 14:12:08'),(593,864856,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-11-28 11:06:10','2016-11-28 11:06:09','2016-11-17 13:58:34','2016-11-17 11:29:50','2016-11-28 11:06:10'),(594,518713,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de ubicacion de E1 Telmex Inbound en el DCP','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-12-12 10:22:01','2016-11-24 13:01:10','2016-12-12 10:21:53','2016-11-22 11:35:10','2016-12-12 10:22:01'),(595,348833,2,2,3,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Reportes y telefonía','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-11-28 11:09:34','2016-11-28 11:09:34',NULL,'2016-11-28 11:03:02','2016-11-28 11:09:34'),(596,307806,2,3,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Registros vueltos a enviar siendo calificados como Exitoso','ALM Advanced List Management','6643688977','30355','201.171.8.31','closed','Web',0,1,NULL,NULL,'2017-03-14 15:54:56','2016-11-28 13:02:59','2017-03-14 15:54:56','2016-11-28 13:02:59','2017-03-14 15:54:56'),(597,258840,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Problemas en creacion de usuarios desde UCC','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,0,NULL,NULL,'2016-11-29 14:28:39','2016-11-29 14:28:38','2016-11-29 14:11:04','2016-11-28 13:26:34','2016-11-29 14:28:39'),(598,233844,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-11-29 14:07:14','2016-11-29 14:07:10',NULL,'2016-11-28 13:56:04','2016-11-29 14:07:14'),(599,549393,2,4,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no se encuentran los audios de las grabaciones de todo el mes.','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,0,NULL,'2016-12-09 15:07:19','2016-12-09 15:07:25','2016-12-09 15:07:19','2016-12-06 08:48:40','2016-11-29 14:33:57','2016-12-09 15:07:25'),(600,381033,2,2,1,0,'karina.valor@scentec.com.mx ','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Unified IP ','5536841700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-12-06 10:41:43','2016-11-29 16:08:45','2016-12-06 10:41:43','2016-11-29 16:08:45','2016-12-06 10:41:43'),(601,599144,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Cambio cola de espera vita balance','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-06 10:10:55','2016-12-06 10:10:54','2016-12-06 09:07:20','2016-11-30 12:42:49','2016-12-06 10:10:55'),(602,801019,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACION SCHEDULE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2016-12-06 09:49:29','2016-12-02 09:52:06','2016-12-06 09:49:29','2016-12-02 09:52:05','2016-12-06 09:49:29'),(603,789428,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Apoyo Upgrade VMWare','Unified IP ','6646226800','','177.231.167.142','closed','Web',0,1,NULL,NULL,'2016-12-08 08:50:48','2016-12-05 22:49:46','2016-12-08 08:50:48','2016-12-05 22:49:46','2016-12-08 08:50:48'),(604,917384,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-08 12:41:58','2016-12-08 12:41:58','2016-12-07 10:53:23','2016-12-06 11:55:13','2016-12-08 12:41:58'),(605,325741,2,3,1,0,'marisol.vazquez@fcbnco.com','Marisol Vazquez Juarez','PROBLEMAS PARA VISUALIZAR CAMPAÑAS','Unified IP ','5554812700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-12-12 10:23:48','2016-12-07 08:39:22','2016-12-12 10:23:48','2016-12-07 08:39:22','2016-12-12 10:23:48'),(607,741803,2,3,1,0,'carlos.bravo@fcbnco.com.mx','Carlos Bravo','Problemas con Unified 6.7 Grabaciones','Unified IP ','5554812700','2742','189.211.214.110','closed','Web',0,1,NULL,NULL,'2016-12-15 16:07:08','2016-12-12 11:43:02','2016-12-15 16:07:08','2016-12-12 11:43:01','2016-12-15 16:07:08'),(608,720355,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-13 10:21:18','2016-12-13 10:21:18','2016-12-13 09:58:28','2016-12-12 14:43:57','2016-12-13 10:21:18'),(609,144697,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reportes Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2016-12-16 10:14:40','2016-12-16 10:14:36','2016-12-15 16:09:11','2016-12-14 13:20:40','2016-12-16 10:14:40'),(610,346215,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Reinicio Total UIP por sanidad_17 Diciembre 2016','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2016-12-19 17:50:15','2016-12-16 19:43:58','2016-12-19 17:50:15','2016-12-16 19:43:58','2016-12-19 17:50:15'),(611,158106,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-19 10:11:13','2016-12-19 10:11:12',NULL,'2016-12-19 10:06:29','2016-12-19 10:11:13'),(612,398916,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-19 10:10:59','2016-12-19 10:10:59',NULL,'2016-12-19 10:06:34','2016-12-19 10:10:59'),(613,249264,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-19 10:10:40','2016-12-19 10:10:40',NULL,'2016-12-19 10:06:35','2016-12-19 10:10:40'),(614,549139,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-19 10:10:20','2016-12-19 10:10:19',NULL,'2016-12-19 10:06:36','2016-12-19 10:10:20'),(615,818274,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2016-12-21 09:42:05','2016-12-21 09:42:05','2016-12-21 09:06:58','2016-12-19 10:06:37','2016-12-21 09:42:05'),(616,542204,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en la conexión de Aheeva','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2017-01-02 13:49:49','2017-01-02 13:49:48','2016-12-21 16:38:12','2016-12-21 12:57:02','2017-01-02 13:49:49'),(617,980107,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2016-12-30 16:30:31','2016-12-23 12:05:40','2016-12-30 16:30:31','2016-12-23 12:05:39','2016-12-30 16:30:31'),(618,161426,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','5 Agentes tardan aprox 7 minutos en recibir llamada Outbound.','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-04-21 16:29:18','2017-04-21 16:29:18','2017-01-03 10:19:19','2016-12-27 17:38:48','2017-04-21 16:29:18'),(619,766273,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuario \"mij\" pegado en sistema','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-01-04 12:40:09','2016-12-28 11:44:19','2017-01-04 12:40:09','2016-12-28 11:44:19','2017-01-04 12:40:09'),(620,949279,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Problemas al crear un nuevo servicio M3 en UCC','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,0,NULL,NULL,'2017-01-18 13:14:30','2017-01-18 13:14:30','2017-01-06 16:38:07','2016-12-29 14:07:57','2017-01-18 13:14:30'),(621,418279,2,2,3,0,'laura.aguilar@kuoafmkt.com','VERONICA PEREZ VIEYRA','MODIFICACIÓN HORARIO','Reportes y telefonía','57268200','2390','189.206.175.187','closed','Web',0,1,NULL,NULL,'2017-01-03 10:13:26','2016-12-29 15:27:01','2017-01-03 10:13:26','2016-12-29 15:27:00','2017-01-03 10:13:26'),(622,685786,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla de Aheeva','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-02-23 10:58:45','2017-01-05 10:12:00','2017-02-23 10:58:45','2017-01-02 10:18:37','2017-02-23 10:58:45'),(623,906515,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','','200.56.46.71','closed','Web',0,0,NULL,NULL,'2017-01-04 11:09:33','2017-01-04 11:09:32','2017-01-03 10:04:19','2017-01-02 13:49:13','2017-01-04 11:09:33'),(624,559910,2,2,1,0,'alejandro.perez@fcbnco.com','Alejandro Perez','Grabaciones','Unified IP ','5554812700','1519','201.165.250.207','closed','Web',0,1,NULL,NULL,'2017-03-14 15:50:21','2017-01-07 13:29:29','2017-03-14 15:50:21','2017-01-07 13:29:29','2017-03-14 15:50:21'),(625,650295,2,2,1,0,'prueba@prueba.com','prueba','prueba','Unified IP ','','','189.216.73.189','closed','Web',0,1,NULL,NULL,'2017-02-23 10:58:19','2017-02-22 11:14:45','2017-02-23 10:58:19','2017-02-22 11:14:45','2017-02-23 10:58:19'),(626,151329,2,3,2,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Problemas Con encuestas IVR','ALM Advanced List Management','6646226800','30356','200.33.142.33','closed','Web',0,0,NULL,NULL,'2017-02-24 10:53:53','2017-02-24 10:53:53','2017-02-23 13:27:40','2017-02-23 10:54:38','2017-02-24 10:53:53'),(627,651265,2,2,4,0,'david.hernandez@scentec.com.mx','David Hernandez','prueba tickets','Soporte Interno Scentec','5534356201','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-02-24 10:58:10','2017-02-23 13:19:36','2017-02-24 10:58:10','2017-02-23 13:19:36','2017-02-24 10:58:10'),(628,363962,2,5,2,0,'jorge.reyes@scentec.com.mx','Jorge reyes','Prueba de Ticket JR','ALM Advanced List Management','55756545','','200.56.46.71','closed','Phone',0,1,NULL,NULL,'2017-02-28 13:39:07','2017-02-28 13:21:53','2017-02-28 13:38:05','2017-02-28 13:21:53','2017-02-28 13:39:07'),(629,601688,2,3,2,0,'carlos.bravo@fcbnco.com','Carlos Bravo','No se muestran disposiciones','ALM Advanced List Management','5554812700','','201.165.250.207','closed','Web',0,1,NULL,NULL,'2017-03-28 14:53:37','2017-03-04 13:22:32','2017-03-28 14:53:37','2017-03-04 13:22:32','2017-03-28 14:53:37'),(630,513809,2,2,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','No hay audio en algunas grabaciones','AQM Aspect Quality Management','5554812700','2742','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-03-28 19:15:18','2017-03-14 15:48:53','2017-03-28 19:15:18','2017-03-14 15:48:53','2017-03-28 19:15:18'),(631,307274,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Desbloqueo de usuario URM','Unified IP ','6646226800','30356','201.171.72.254','closed','Web',0,0,NULL,NULL,'2017-03-15 11:11:55','2017-03-15 11:11:55','2017-03-14 20:06:58','2017-03-14 19:49:22','2017-03-15 11:11:55'),(632,160259,2,2,1,0,'dpedroza@mail.telcel.com','Daniel Pedroza',': Asigación de servicio a asesor','Unified IP ','25813700','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-03-16 21:22:25','2017-03-15 21:47:11','2017-03-16 21:22:25','2017-03-15 21:47:11','2017-03-16 21:22:25'),(633,438102,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','NO Permite agregar grabaciones de IVR','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,0,NULL,NULL,'2017-03-28 19:29:42','2017-03-28 19:29:42','2017-03-27 18:27:31','2017-03-27 17:04:26','2017-03-28 19:29:42'),(634,648578,2,4,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez Vieyra','No se pueden firmar al sistema','Unified IP ','57268253','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-03-28 16:09:10','2017-03-28 10:52:51','2017-03-28 16:09:10','2017-03-28 10:52:51','2017-03-28 16:09:10'),(635,760738,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de horario de Verano 2017 ','Unified IP ','5554812700','2623','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-04-10 12:31:42','2017-04-10 11:46:56','2017-04-10 12:31:42','2017-03-29 17:24:10','2017-04-10 12:31:42'),(636,726711,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Agentes en IDLE por mucho tiempo','Unified IP ','5554812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-04-05 09:46:24','2017-04-03 17:21:34','2017-04-05 09:46:24','2017-04-03 17:21:33','2017-04-05 09:46:24'),(637,317596,2,4,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en la conexión de Aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-04-07 12:11:58','2017-04-07 12:11:58','2017-04-05 09:29:24','2017-04-05 08:06:16','2017-04-07 12:11:58'),(638,835068,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Actualizacion de TLS','Unified IP ','664 622.6800','30355','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-12 11:23:23','2017-04-06 17:24:07','2017-06-12 11:23:23','2017-04-06 17:24:07','2017-06-12 11:23:23'),(639,173870,2,2,1,0,'jose.barrera@fcbnco.com','Jjose Barrera','Uso alto de Memeoria','Unified IP ','5554812700','2225','201.165.248.182','closed','Web',0,1,NULL,NULL,'2017-04-21 12:10:05','2017-04-10 08:33:53','2017-04-21 12:10:04','2017-04-10 08:33:53','2017-04-21 12:10:05'),(640,469591,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','ALTA DE CUENTAS DE NUEVOS USUARIOS VENTAS','Soporte Interno Scentec','5511871605','','189.211.214.110','closed','Web',0,0,NULL,'2017-04-20 12:51:46','2017-04-20 12:51:47','2017-04-20 12:51:46','2017-04-20 12:40:28','2017-04-17 13:07:51','2017-04-20 12:51:47'),(641,341950,2,2,4,0,'hansel.robledo@scentec.com.mx','Hansel Robledo Nieves','solicitud','Soporte Interno Scentec','','','200.56.46.71','closed','Web',0,0,NULL,'2017-09-07 15:10:45','2017-09-07 15:10:45','2017-09-07 15:10:45','2017-04-20 08:45:50','2017-04-18 12:21:50','2017-09-07 15:10:45'),(642,561429,2,2,4,0,'mario.flores@scentec.com.mx','Mario Flores Tanabe','Instalación de softphone','Soporte Interno Scentec','55 5400 4094','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-04-21 09:30:19','2017-04-21 09:30:19','2017-04-21 09:29:40','2017-04-20 09:46:57','2017-04-21 09:30:19'),(643,470375,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Desconexion de agentes','Unified IP ','25813700','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-05-08 12:37:06','2017-04-20 12:27:26','2017-05-08 12:37:06','2017-04-20 12:27:26','2017-05-08 12:37:06'),(644,479410,2,2,4,0,'hansel.robledo@scentec.com.mx','Hansel Robledo Nieves','mantenimiento','Soporte Interno Scentec','','','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-04-21 12:24:44','2017-04-21 12:24:44','2017-04-21 12:37:26','2017-04-21 08:30:23','2017-04-21 12:37:26'),(645,537463,2,4,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR EN REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-05-08 14:58:48','2017-04-24 11:26:51','2017-05-08 14:58:48','2017-04-24 11:26:50','2017-05-08 14:58:48'),(646,810813,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Java heap space |  Director  Numbering Plan ','Unified IP ','5554812700','','177.231.170.41','closed','Web',0,1,NULL,NULL,'2017-05-08 14:58:24','2017-04-26 23:27:43','2017-05-08 14:58:24','2017-04-26 23:27:43','2017-05-08 14:58:24'),(647,117288,2,2,4,0,'onai.deabreu@gmail.com','Onaicilef De Abreu','actualización de windows','Soporte Interno Scentec','5514737602','1105','200.56.46.71','closed','Web',0,0,NULL,NULL,'2017-05-05 11:39:42','2017-05-05 11:39:41','2017-05-05 08:46:29','2017-04-27 08:39:03','2017-05-05 11:39:42'),(648,724964,2,3,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIO DE SCHEDULE','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-05-08 12:36:04','2017-04-28 15:05:40','2017-05-08 12:36:04','2017-04-28 15:05:40','2017-05-08 12:36:04'),(649,336972,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en la conexión de Aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-05-08 12:08:21','2017-05-08 12:08:21',NULL,'2017-05-08 09:41:01','2017-05-08 12:08:21'),(650,297995,2,3,3,0,'carlos.bravo@fcbnco.com','Carlos Bravo','UIP 7.3 Cambiar Marcatel a Rol Slave','Reportes y telefonía','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-05-19 11:34:06','2017-05-10 16:28:12','2017-05-19 11:34:06','2017-05-10 16:28:12','2017-05-19 11:34:06'),(651,427678,2,3,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','ERROR REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-06-12 11:22:50','2017-05-12 08:07:54','2017-06-12 11:22:50','2017-05-12 08:07:54','2017-06-12 11:22:50'),(652,610210,2,4,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no se transfiere ANI del IVR al agente','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,1,NULL,NULL,'2017-06-12 11:21:27','2017-05-15 14:49:42','2017-06-12 11:21:27','2017-05-15 14:49:41','2017-06-12 11:21:27'),(653,554809,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','FUERA DE HORARIO','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-06-02 07:21:35','2017-05-16 08:13:00','2017-05-17 11:40:41','2017-05-16 08:13:00','2017-06-02 07:21:35'),(660,280466,2,2,3,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio en Codecs de Audio para SIP Phone','Reportes y telefonía','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-06-05 12:57:38','2017-05-26 12:57:33','2017-06-05 12:57:37','2017-05-26 12:57:33','2017-06-05 12:57:38'),(661,737109,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en Aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-12 10:59:46','2017-06-12 10:59:46','2017-06-09 15:45:45','2017-06-06 11:53:10','2017-06-12 10:59:46'),(662,680862,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIO DE HORARIOS ','Reportes y telefonía','52268253','8253','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-06-12 14:08:27','2017-06-09 07:55:51','2017-06-12 14:08:27','2017-06-09 07:55:50','2017-06-12 14:08:27'),(663,882205,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Alertas en base de datos y desfase de información en DataView','Unified IP ','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-12 11:19:41','2017-06-09 15:10:58','2017-06-12 11:19:41','2017-06-09 15:10:58','2017-06-12 11:19:41'),(664,810839,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Movimiento de UMS','Unified IP ','54812700 ','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-12 12:35:38','2017-06-09 15:14:14','2017-06-12 12:35:38','2017-06-09 15:14:14','2017-06-12 12:35:38'),(665,812404,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Configuración de UMS 03','Unified IP ','54812700 ','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-07-13 16:58:55','2017-07-13 12:54:01','2017-07-13 16:58:54','2017-06-09 15:17:12','2017-07-13 16:58:55'),(666,569775,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Dump And Restore ','Unified IP ','54812700 ','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-12 12:57:46','2017-06-09 15:19:28','2017-06-12 12:57:46','2017-06-09 15:19:28','2017-06-12 12:57:46'),(667,882984,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en la conexión de Aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-12 14:27:19','2017-06-12 14:27:19','2017-06-12 12:45:08','2017-06-12 08:10:28','2017-06-12 14:27:19'),(668,830615,2,2,2,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Inconsistencias en información Activity Lookup','ALM Advanced List Management','5554812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-08-30 10:26:52','2017-08-21 10:43:47','2017-08-30 10:26:52','2017-06-12 11:15:59','2017-08-30 10:26:52'),(669,268319,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Problemas en EM de supervisores','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-08-01 14:55:36','2017-06-14 09:47:24','2017-08-01 14:55:36','2017-06-12 12:08:06','2017-08-01 14:55:36'),(670,966180,2,3,1,0,'urimorba@mail.telcel.com','TELCEL COBRANZA','Error al transferir llamada','Unified IP ','25813700','3709','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-07-10 10:35:51','2017-06-12 13:04:13','2017-07-10 10:35:51','2017-06-12 13:04:13','2017-07-10 10:35:51'),(671,843188,2,3,1,0,'urimorba@mail.telcel.com','TELCEL COBRANZA','Falla en el servidor de UCC','Unified IP ','25813700','3709','200.56.46.71','closed','Web',0,1,NULL,NULL,'2017-07-10 10:35:04','2017-06-12 13:07:40','2017-07-10 10:35:04','2017-06-12 13:07:40','2017-07-10 10:35:04'),(672,869552,2,2,6,0,'karina.valor@scentec.com.mx','Karina Valor','Grabaciones de Aheeva','MIRUM','5536841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-15 14:41:39','2017-06-15 14:41:39','2017-06-15 14:30:51','2017-06-13 13:28:42','2017-06-15 14:41:39'),(673,693496,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalación de Aheeva vía remota','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-19 10:54:05','2017-06-19 10:54:05','2017-06-16 11:32:38','2017-06-16 11:00:52','2017-06-19 10:54:05'),(674,215007,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Parches Windows','Unified IP ','(664) 622-6800','30355','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-26 09:54:39','2017-06-16 11:25:23','2017-06-26 09:54:38','2017-06-16 11:25:23','2017-06-26 09:54:39'),(675,775517,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-19 10:54:31','2017-06-19 10:54:31','2017-06-16 12:15:45','2017-06-16 11:48:03','2017-06-19 10:54:31'),(676,288237,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-20 09:54:37','2017-06-20 09:54:37','2017-06-19 11:36:34','2017-06-19 10:53:39','2017-06-20 09:54:37'),(677,299016,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de Aheeva y generar usuarios','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-27 09:43:48','2017-06-27 09:43:48','2017-06-20 11:21:39','2017-06-20 09:46:36','2017-06-27 09:43:48'),(678,407692,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','CUENTA DE CORREO NUEVA','Soporte Interno Scentec','+525511871605','','200.57.226.97','closed','Web',0,1,NULL,NULL,'2017-06-30 10:26:09','2017-06-20 16:42:25','2017-06-30 10:26:09','2017-06-20 16:42:25','2017-06-30 10:26:09'),(679,899676,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Marcador deja de enlazar llamadas a los agentes','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-08-01 18:37:15','2017-08-01 18:37:15','2017-08-01 14:52:44','2017-06-21 10:11:18','2017-08-01 18:37:15'),(680,212841,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','UIP 7.3 sin poder calificar o marcar - 26 Jun 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-08-01 14:47:35','2017-06-27 10:03:11','2017-08-01 14:47:34','2017-06-26 10:01:05','2017-08-01 14:47:35'),(681,580840,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Dataviews UIP 7.3 - 26 Junio 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-07-13 12:19:19','2017-07-13 12:18:24','2017-07-13 12:19:19','2017-06-26 10:04:36','2017-07-13 12:19:19'),(682,457203,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Herramienta para edición de audios','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-27 09:44:39','2017-06-27 09:44:39','2017-06-27 09:33:40','2017-06-26 10:27:24','2017-06-27 09:44:39'),(684,213993,2,2,1,0,'veronica.perez@kuoafmkt.com','Veronica Perez','Instalacion de cliente UIP','Unified IP ','57-26-82-53','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-28 07:54:29','2017-06-27 16:18:25','2017-06-28 07:54:29','2017-06-27 16:18:25','2017-06-28 07:54:29'),(683,445394,2,2,6,0,'pcarreon@scentec.com.mx','Prisciliano Carrel','Cola de espera VB/PJ','MIRUM','5536841700','1004','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-06-30 10:25:15','2017-06-26 20:41:18','2017-06-30 10:25:15','2017-06-26 20:41:18','2017-06-30 10:25:15'),(685,934636,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-28 11:25:15','2017-06-28 11:25:15','2017-06-28 10:53:43','2017-06-28 10:44:54','2017-06-28 11:25:15'),(686,674024,2,3,4,0,'karina.valor@scentec.com.mx','Karina Valor','Instalación de ahueva','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-06-28 14:43:16','2017-06-28 14:43:16',NULL,'2017-06-28 12:22:35','2017-06-28 14:43:16'),(687,417952,2,1,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','SQLLogTransaction Consume Demasiado Espacio en Servidor','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-08-14 12:01:51','2017-08-14 12:01:51','2017-08-07 19:24:12','2017-06-29 18:09:17','2017-08-14 12:01:51'),(688,402859,2,3,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Perdida de grabaciones','AQM Aspect Quality Management','5554812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-08-01 16:26:21','2017-06-30 17:42:53','2017-08-01 16:26:21','2017-06-30 17:42:53','2017-08-01 16:26:21'),(689,431566,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Reporte de casos Telvista','Soporte Interno Scentec','','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-07-13 19:33:37','2017-07-13 19:33:37','2017-07-13 17:00:39','2017-07-07 09:43:17','2017-07-13 19:33:37'),(690,524188,2,2,6,0,'karina.valor@scentec.com.mx','Karina Valor','Extraccion de grabaciones','MIRUM','5536841700','1004','200.52.58.71','closed','Web',0,0,NULL,NULL,'2017-07-10 11:34:54','2017-07-10 11:34:54','2017-07-10 10:55:40','2017-07-10 09:53:46','2017-07-10 11:34:54'),(691,858139,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Dataviews UIP 7.3 - 11 Julio 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-08-01 12:34:07','2017-07-27 14:01:42','2017-08-01 12:34:07','2017-07-11 09:09:01','2017-08-01 12:34:07'),(692,429699,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','AUDIOS SANTANDER','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-07-13 08:42:02','2017-07-13 08:42:01','2017-07-11 15:15:40','2017-07-11 11:05:29','2017-07-13 08:42:02'),(693,913858,2,4,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','desbloqueo de usuario de URM','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,0,NULL,NULL,'2017-07-11 17:40:46','2017-07-11 17:40:46','2017-07-11 17:12:49','2017-07-11 16:43:55','2017-07-11 17:40:46'),(694,516950,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','UAD no deja colgar ni calificar - 11 Julio 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-08-01 14:48:50','2017-07-11 17:57:33','2017-08-01 14:48:49','2017-07-11 17:57:33','2017-08-01 14:48:50'),(695,342938,2,3,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Cola de Espera Vita Balance','Soporte Interno Scentec','5536841700','','201.141.63.177','closed','Web',0,1,NULL,NULL,'2017-07-17 19:25:22','2017-07-13 20:28:23','2017-07-17 19:25:22','2017-07-13 20:28:23','2017-07-17 19:25:22'),(696,997509,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-07-17 15:56:04','2017-07-17 15:56:04','2017-07-17 10:48:16','2017-07-17 10:14:38','2017-07-17 15:56:04'),(697,932838,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-07-19 15:18:28','2017-07-19 15:18:28',NULL,'2017-07-19 10:51:14','2017-07-19 15:18:28'),(698,189181,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de Aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-07-25 10:05:32','2017-07-25 10:05:31','2017-07-25 08:25:55','2017-07-19 15:47:05','2017-07-25 10:05:32'),(699,115955,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','UIP 7.3 sin poder calificar o marcar - 20 Jul 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-08-01 16:26:51','2017-07-20 16:37:11','2017-08-01 16:26:51','2017-07-20 16:37:11','2017-08-01 16:26:51'),(700,109246,2,2,1,0,'rubeng@telvista.com.mx','Rubén Gómez','PARCHES WINDOWS','Unified IP ','(664) 622.6800 ','30355','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-07-26 08:35:13','2017-07-24 15:10:29','2017-07-26 08:35:13','2017-07-24 15:10:29','2017-07-26 08:35:13'),(701,309869,2,2,1,0,'carlos.bravo@fcbnco.com','Matilde Yaneth Rodriguez Rosas','SOPORTE UNIFIED (UCC)','Unified IP ','8181569700','1182','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-07-26 08:45:24','2017-07-26 08:33:23','2017-07-26 08:45:24','2017-07-26 08:33:22','2017-07-26 08:45:24'),(702,703156,2,2,1,0,'matilde.rodriguez@banorte.com','Matilde Yaneth Rodriguez Rosas','SOPORTE UNIFIED (UCC)','Unified IP ','(81) 8156-9700','1182','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-01 14:46:45','2017-07-26 08:45:01','2017-08-01 14:46:45','2017-07-26 08:45:01','2017-08-01 14:46:45'),(703,966753,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Liberación de licencias Sip-phone','Unified IP ','54812700 ','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-08-08 15:34:49','2017-08-01 11:16:46','2017-08-08 15:34:49','2017-07-26 09:04:16','2017-08-08 15:34:49'),(704,234499,2,3,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en la conexión de Aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-08-01 10:00:24','2017-07-27 11:38:06','2017-08-01 10:00:24','2017-07-27 11:38:05','2017-08-01 10:00:24'),(705,962664,2,2,1,0,'laura.aguilar@kuoafmkt.com','Patricia Aguilar','Activacion de servicio','Unified IP ','5726.8516 ','2548','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-01 14:54:52','2017-07-28 09:22:32','2017-08-01 14:54:52','2017-07-28 09:22:32','2017-08-01 14:54:52'),(706,847283,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Retardo en entrega de Audio Blaster','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-11-27 17:02:03','2017-11-27 10:05:33','2017-11-27 17:02:03','2017-07-31 17:35:38','2017-11-27 17:02:03'),(707,894257,2,3,1,0,'jose.arroyo_scentec@banorte.com','Roberto Arroyo','Hardening de Seguridad - servidores 2008 - 2012 y Linux','Unified IP ','51746000','2878','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-09-27 10:53:25','2017-08-01 18:31:10','2017-09-27 10:53:25','2017-08-01 18:31:10','2017-09-27 10:53:25'),(708,859256,2,2,1,0,'mailto:jose.ramos.sanchez@banorte.com','José Antonio Ramos Sánchez','INSTALACION AGENTE IBM BIG FIX EN SERVIDORES PRD CALLCENTER','Unified IP ','5174-60-00','2669','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-09 16:25:12','2017-08-01 18:42:26','2017-08-09 16:25:12','2017-08-01 18:42:26','2017-08-09 16:25:12'),(709,702765,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Reinicio de telefonia UIP 73','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-08-08 16:00:21','2017-08-02 16:33:16','2017-08-08 16:00:21','2017-08-02 16:33:16','2017-08-08 16:00:21'),(710,778323,2,2,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Error Aplicación Dataviews','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-10-10 10:49:41','2017-10-10 10:49:41','2017-10-10 10:42:06','2017-08-03 15:59:36','2017-10-10 10:49:41'),(711,644268,2,4,2,0,'jose.arroyo_scentec@banorte.com','Roberto Arroyo','Database meldb - log space is low','ALM Advanced List Management','51746000','2878','200.52.58.71','closed','Web',0,0,NULL,'2017-08-30 09:47:08','2017-08-30 09:47:08','2017-08-30 09:47:08','2017-08-30 09:24:57','2017-08-07 16:13:02','2017-08-30 09:47:08'),(712,889151,2,3,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en Aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-08-09 15:42:16','2017-08-08 12:58:57','2017-08-09 15:42:16','2017-08-08 12:58:57','2017-08-09 15:42:16'),(713,660317,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Configuración del voicemail del PBX','Soporte Interno Scentec','(55) 1187-1605','1011','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-09 15:28:39','2017-08-09 14:14:33','2017-08-09 15:28:39','2017-08-09 14:14:33','2017-08-09 15:28:39'),(714,867799,2,2,4,0,'yuliana.olvera@scentec.com.mx','Yuliana Olvera','Problemas de acceso al crm interno','Soporte Interno Scentec','5526966628','','201.141.105.158','closed','Web',0,1,NULL,NULL,'2017-09-13 15:18:41','2017-08-09 16:40:31','2017-09-13 15:18:41','2017-08-09 16:40:31','2017-09-13 15:18:41'),(715,730633,2,4,7,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no se encuentran grabaciones desde el dia 28 de Julio','AQM Aspect Quality Management','6646226800','30356','200.33.142.65','closed','Web',0,0,NULL,'2017-09-15 14:08:47','2017-09-15 14:08:47','2017-09-15 14:08:47','2017-08-22 23:51:07','2017-08-09 17:25:34','2017-09-15 14:08:47'),(716,388852,2,3,1,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Reinicio de Telefonia UNIFIED IP BANORTE','Unified IP ','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,'2017-08-14 11:48:05','2017-08-14 11:48:05','2017-08-14 11:48:05','2017-08-14 11:42:09','2017-08-10 15:08:05','2017-08-14 11:48:05'),(717,280785,2,2,4,0,'onai.deabreu@scentec.com.mx','Onai','Laptop','Soporte Interno Scentec','5514737602','1015','200.52.58.71','closed','Web',0,0,NULL,'2017-08-23 10:36:47','2017-08-23 10:36:47','2017-08-23 10:36:47','2017-08-23 09:14:30','2017-08-14 11:29:06','2017-08-23 10:36:47'),(718,688697,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Windows Fixes','Unified IP ','6646226800','30355','200.52.58.71','closed','Web',0,1,NULL,'2017-08-22 23:50:30','2017-08-30 09:07:24','2017-08-17 11:16:39','2017-08-30 09:07:24','2017-08-17 11:16:38','2017-08-30 09:07:24'),(719,416419,2,2,7,0,'rubeng@telvista.com.mx','Ruben Gomez','Instalacion de Fix de Aspect','AQM Aspect Quality Management','6646226800','30355','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-22 23:48:12','2017-08-17 11:17:41','2017-08-22 23:49:35','2017-08-17 11:17:41','2017-08-22 23:49:35'),(720,779405,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Agentes no pueden colgar','Unified IP ','5554812700','2623','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-23 09:17:21','2017-08-23 09:15:56','2017-08-23 09:17:21','2017-08-17 19:01:01','2017-08-23 09:17:21'),(721,193196,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuario de Carlos Bravo sin acceso a URM','Unified IP ','(664) 622-6800','2623','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-30 10:26:50','2017-08-23 09:02:38','2017-08-30 10:26:50','2017-08-23 09:02:37','2017-08-30 10:26:50'),(722,311518,2,2,4,0,'onai.deabreu@scentec.com.mx','Onai De Abreu','Teclas incorrectas','Soporte Interno Scentec','36841700 ','1015','200.52.58.71','closed','Web',0,0,NULL,NULL,'2017-08-23 10:37:27','2017-08-23 10:37:27','2017-08-23 09:13:47','2017-08-23 09:05:18','2017-08-23 10:37:27'),(723,281765,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Adicionar serivios a lista de contactos.','Unified IP ','25813700','3354','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-30 11:03:36','2017-08-23 11:24:04','2017-08-30 11:03:36','2017-08-23 11:24:04','2017-08-30 11:03:36'),(724,182435,2,2,3,0,'verfonro@mail.telcel.com','Verónica Fonseca Rosas','Corrección de Reportes en Data Views','Reportes y telefonía','2581 3889','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-08-30 09:08:35','2017-08-23 11:30:33','2017-08-30 09:08:35','2017-08-23 11:30:33','2017-08-30 09:08:35'),(725,104777,2,2,1,0,'carreon@scentec.com.mx','Prisciliano Carreon','Identificacion de Grabaciones','Unified IP ','5536841700','1012','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-08-30 09:06:04','2017-08-30 08:51:29','2017-08-30 09:06:04','2017-08-30 08:51:29','2017-08-30 09:06:04'),(726,770192,2,3,6,0,'karina.valor@scentec.com.mx','Karina Valor','Cambiar audio de VB','MIRUM','5536841700','1004','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-09-04 11:14:04','2017-08-30 10:24:33','2017-09-04 11:14:04','2017-08-30 10:24:33','2017-09-04 11:14:04'),(727,446074,2,2,4,0,'hansel.robledo@scentec.com.mx','Hansel Robledo','Instalacion de Antivirus','Soporte Interno Scentec','5536841700','1016','200.52.58.71','closed','Web',0,0,NULL,'2017-09-07 15:10:59','2017-09-07 15:10:59','2017-09-07 15:10:59','2017-09-07 14:58:29','2017-09-04 09:54:56','2017-09-07 15:10:59'),(728,602257,2,2,4,0,'onai.deabreu@scentec.com.mx','Onai de Abreu','Instalacion de Antivirus','Soporte Interno Scentec','5536841700','1015','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-09-07 14:58:10','2017-09-04 09:55:28','2017-09-07 14:58:10','2017-09-04 09:55:28','2017-09-07 14:58:10'),(729,792375,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Instalacion de Antivirus','Soporte Interno Scentec','5536841700','1011','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-09-27 10:53:54','2017-09-04 09:57:12','2017-09-27 10:53:54','2017-09-04 09:57:12','2017-09-27 10:53:54'),(730,215140,2,2,4,0,'pcarreon@scentec.com.mx','Prisciliano Carreon','Instalacion de Antivirus','Soporte Interno Scentec','5536841700','1012','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-09-07 16:23:25','2017-09-04 09:57:42','2017-09-07 16:23:25','2017-09-04 09:57:42','2017-09-07 16:23:25'),(731,554622,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor','Instalacion de Antivirus','Soporte Interno Scentec','5536841700','1004','200.52.58.71','closed','Web',0,1,NULL,NULL,'2017-09-04 11:03:48','2017-09-04 09:58:09','2017-09-04 11:03:48','2017-09-04 09:58:09','2017-09-04 11:03:48'),(732,291580,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Instalacion de Antivirus','Soporte Interno Scentec','5536841700','1004','200.52.58.71','closed','Web',0,0,NULL,'2017-10-03 15:08:21','2017-10-03 15:08:21','2017-10-03 15:08:21','2017-09-04 10:54:25','2017-09-04 09:58:45','2017-10-03 15:08:21'),(733,784227,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Activacion de 7 posiciones para call center','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-09-08 09:26:45','2017-09-08 09:26:45','2017-09-07 15:00:23','2017-09-05 15:21:42','2017-09-08 09:26:45'),(734,418656,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','verificar marcacion a celular de blaster','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,1,NULL,'2017-09-15 14:09:35','2017-09-25 10:20:14','2017-09-18 18:10:49','2017-09-25 10:20:14','2017-09-06 17:45:33','2017-09-25 10:20:14'),(735,180237,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-09-08 09:30:14','2017-09-08 09:30:14','2017-09-08 08:54:23','2017-09-08 08:33:57','2017-09-08 09:30:14'),(736,274574,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de Excel','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-09-08 10:20:22','2017-09-08 10:20:22','2017-09-08 10:19:07','2017-09-08 09:35:50','2017-09-08 10:20:22'),(739,693155,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Marcacion Horizontal en modo preview','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,0,NULL,NULL,'2018-05-23 15:15:31','2018-05-23 15:15:31','2017-10-20 09:58:46','2017-09-12 12:05:33','2018-05-23 15:15:31'),(738,733738,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-09-12 12:57:12','2017-09-11 10:34:44','2017-09-12 12:57:11','2017-09-11 10:34:44','2017-09-12 12:57:12'),(740,583821,2,3,4,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Usuario cbr no puede entrar a UCC','Soporte Interno Scentec','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-09-13 15:50:42','2017-09-12 16:14:16','2017-09-13 15:50:42','2017-09-12 12:08:17','2017-09-13 15:50:42'),(741,284901,2,3,3,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Vincular Crystal Reports & SQL Interactive a UIP 7.3','Reportes y telefonía','54812700','2623','200.66.71.10','closed','Web',0,0,NULL,NULL,'2018-05-23 15:17:37','2018-05-23 15:17:37','2017-09-25 15:23:59','2017-09-12 12:11:17','2018-05-23 15:17:37'),(743,353867,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-09-27 10:58:21','2017-09-27 10:58:21','2017-09-13 12:08:07','2017-09-13 11:45:06','2017-09-27 10:58:21'),(742,768080,2,2,4,0,'hansel.robledo@scentec.com.mx','Hansel Robledo','Corel','Soporte Interno Scentec','5536841700','1016','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-09-13 08:25:16','2017-09-13 08:25:16','2017-09-12 16:42:02','2017-09-12 15:39:40','2017-09-13 08:25:16'),(744,951545,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-09-27 10:58:42','2017-09-27 10:58:42','2017-09-13 12:26:54','2017-09-13 11:50:57','2017-09-27 10:58:42'),(745,420498,2,2,3,0,'laura.aguilar@kuoafmkt.com','PATRICIA AGUILAR','MODIFICACION HORARIO','Reportes y telefonía','57268516','2545','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-09-18 15:51:11','2017-09-13 14:59:18','2017-09-18 15:51:11','2017-09-13 14:59:18','2017-09-18 15:51:11'),(746,351700,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','aplicaicon de parches en servidores ASPECT','Unified IP ','6646226800','30356','200.33.142.65','closed','Web',0,1,NULL,NULL,'2017-10-03 14:44:13','2017-09-15 14:12:02','2017-10-03 14:44:13','2017-09-15 14:12:02','2017-10-03 14:44:13'),(747,788917,2,2,1,0,'jose.arroyo_scentec@banorte.com','Roberto Arroyo','VALIDACION CON FABRICANTE PARA INSTALACION DE AGENTE APM','Unified IP ','51746000','2878','200.52.52.19','closed','Web',0,0,NULL,'2017-11-06 13:19:22','2017-11-06 13:19:23','2017-11-06 13:19:22','2017-10-30 10:53:34','2017-09-18 15:09:55','2017-11-06 13:19:23'),(748,322029,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','apoyo para mantenimiento de Remplazo de CORE','Unified IP ','6646226800','30356','200.33.142.65','closed','Web',0,0,NULL,'2017-09-25 10:21:08','2017-09-25 10:21:08','2017-09-25 10:21:08','2017-09-25 10:18:56','2017-09-19 09:59:57','2017-09-25 10:21:08'),(749,409295,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Desogueo de agentes','Unified IP ','6646226800','30355','177.241.71.244','closed','Web',0,1,NULL,NULL,'2017-09-25 10:15:04','2017-09-20 14:31:01','2017-09-25 10:15:04','2017-09-20 14:31:01','2017-09-25 10:15:04'),(750,275716,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Instalación Aheeva','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-09-25 12:20:43','2017-09-25 12:20:43','2017-09-25 11:03:53','2017-09-22 10:48:21','2017-09-25 12:20:43'),(751,390162,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Licencia SIP-Phone','Unified IP ','54812700','2623','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-09-26 11:08:26','2017-09-25 14:33:27','2017-09-26 11:08:26','2017-09-25 14:33:27','2017-09-26 11:08:26'),(752,803871,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Supervisora VW con problemas en UAD','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-09-29 08:48:12','2017-09-28 10:27:36','2017-09-29 08:48:12','2017-09-27 09:38:00','2017-09-29 08:48:12'),(756,807442,2,3,3,0,'laura.aguilar@kuoafmkt.com','PATRICIA AGUILAR','ACTIVACIÓN DE LINEAS','Reportes y telefonía','57268200','2548','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-10-02 10:04:34','2017-09-28 11:12:06','2017-10-02 10:04:34','2017-09-28 11:12:06','2017-10-02 10:04:34'),(753,967876,2,3,1,0,'javier.hidalgo@mail.telcel.com','Javier Hidalgo','Conexión agentes','Unified IP ','25813700','6284','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-03 15:43:11','2017-09-27 10:31:54','2017-10-03 15:43:10','2017-09-27 10:31:54','2017-10-03 15:43:11'),(754,877871,2,2,1,0,'pcarreon@scentec.com.mx','Prisciliano Carreon','Llamada Dacomsa sin identificar','Unified IP ','5536841700','1012','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-02 09:29:09','2017-09-27 10:58:02','2017-10-02 09:29:09','2017-09-27 10:58:02','2017-10-02 09:29:09'),(755,447294,2,2,2,0,'SoporteTecnicoEspecializadoContactCenter@banorte.com','Banorte','Alto Consumo de Procesador ALM','ALM Advanced List Management','51746000','2878','201.134.170.15','closed','Web',0,0,NULL,NULL,'2017-10-10 10:51:36','2017-10-10 10:51:36','2017-10-10 10:50:47','2017-09-27 18:05:50','2017-10-10 10:51:36'),(757,272895,2,2,7,0,'rubeng@telvista.com.mx','Ruben Gomez','Instalacion de parche para AQM','AQM Aspect Quality Management','6646226800','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-10-04 10:42:42','2017-09-29 08:10:34','2017-10-04 10:42:41','2017-09-29 08:10:34','2017-10-04 10:42:42'),(758,802776,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Accesoa DACOMSA','Soporte Interno Scentec','55368417.00','','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-10-03 15:07:39','2017-10-03 15:07:39','2017-10-03 10:50:54','2017-10-03 09:27:06','2017-10-03 15:07:39'),(759,774777,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-10-03 15:30:13','2017-10-03 15:30:13','2017-10-03 14:45:01','2017-10-03 10:02:16','2017-10-03 15:30:13'),(760,963393,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','cambio de contraseña','Soporte Interno Scentec','36841700','','200.52.52.19','closed','Web',0,0,NULL,'2017-10-09 09:15:33','2017-10-09 09:15:33','2017-10-09 09:15:33','2017-10-04 10:21:24','2017-10-03 10:44:14','2017-10-09 09:15:33'),(761,809546,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de SPSS','Soporte Interno Scentec','36841700','1004','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-10-04 14:56:16','2017-10-04 14:56:16','2017-10-04 10:18:41','2017-10-04 09:51:33','2017-10-04 14:56:16'),(762,260150,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Extension Merid Arriaga','Soporte Interno Scentec','5536841700','1011','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-12 08:57:24','2017-10-05 08:20:03','2017-10-12 08:57:24','2017-10-05 08:20:03','2017-10-12 08:57:24'),(763,104523,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Asignacion de Laptop','Soporte Interno Scentec','5536841700','1012','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-10 08:22:02','2017-10-05 08:21:17','2017-10-10 08:22:02','2017-10-05 08:21:17','2017-10-10 08:22:02'),(764,377748,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','Reenvio de correo','Soporte Interno Scentec','5536841700','1012','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-10 08:21:48','2017-10-05 08:22:57','2017-10-10 08:21:48','2017-10-05 08:22:57','2017-10-10 08:21:48'),(765,839782,2,2,4,0,'onai.deabreu@scentec.com.mx','Onai De Abreu','Renovación de licencia Windows','Soporte Interno Scentec','5514737602','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-10-06 14:45:35','2017-10-06 14:45:35','2017-10-06 12:52:50','2017-10-06 08:26:11','2017-10-06 14:45:35'),(766,589931,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','DACOMSA','Soporte Interno Scentec','36841700','118','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-10-09 11:18:48','2017-10-09 11:18:48','2017-10-09 10:56:10','2017-10-09 09:21:39','2017-10-09 11:18:48'),(767,604073,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Windows Updates Aspect','Unified IP ','6646226800','','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-19 10:49:47','2017-10-09 10:26:40','2017-10-19 10:49:47','2017-10-09 10:26:40','2017-10-19 10:49:47'),(768,894028,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Configurar correo','Soporte Interno Scentec','5536841700','1018','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-12 18:43:18','2017-10-11 09:14:20','2017-10-12 18:43:18','2017-10-11 09:14:19','2017-10-12 18:43:18'),(769,130326,2,2,1,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Identificacion de llamada','Unified IP ','5536841700','1018','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-10-16 12:55:56','2017-10-16 12:55:55','2017-10-16 11:49:28','2017-10-16 11:13:49','2017-10-16 12:55:56'),(770,247942,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion Remota de Aheeva','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-10-18 09:46:36','2017-10-18 09:46:36',NULL,'2017-10-17 11:21:43','2017-10-18 09:46:36'),(771,116904,2,2,2,0,'benflope@mail.telcel.com','Benjamin Flores','Ajustes en servicio de Correspondencia','ALM Advanced List Management','25813700','6258','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-11-14 09:38:33','2017-10-19 10:15:54','2017-11-14 09:38:33','2017-10-19 10:15:53','2017-11-14 09:38:33'),(772,298976,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de horario de Invierno 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-10-24 12:03:25','2017-10-23 09:17:51','2017-10-24 12:03:25','2017-10-23 09:17:51','2017-10-24 12:03:25'),(773,673300,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Audios Aheeva','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-10-25 12:14:13','2017-10-25 12:14:12','2017-10-24 15:41:16','2017-10-24 09:51:09','2017-10-25 12:14:13'),(774,156693,2,2,1,0,'verfonro@mail.telcel.com','Veronica Fonseca','Reporte de PRODUCTIVIDAD ','Unified IP ','5525813300','','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-27 12:03:56','2017-10-24 12:04:53','2017-10-27 12:03:55','2017-10-24 12:04:53','2017-10-27 12:03:56'),(775,490419,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','GENERACION DE REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-10-30 12:46:39','2017-10-25 07:41:56','2017-10-30 12:46:39','2017-10-25 07:41:56','2017-10-30 12:46:39'),(776,407061,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Bloqueo Continuo de Enlace','Unified IP ','6643688977','30355','201.170.65.74','closed','Web',0,1,NULL,NULL,'2017-11-17 09:37:52','2017-10-26 13:06:56','2017-11-17 09:37:52','2017-10-26 13:06:56','2017-11-17 09:37:52'),(777,946152,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Generar usuario para aheeva','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-10-30 10:51:35','2017-10-30 10:08:42','2017-10-30 10:51:35','2017-10-30 10:08:42','2017-10-30 10:51:35'),(778,697690,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMA REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-10-31 14:00:15','2017-10-31 08:46:49','2017-10-31 14:00:15','2017-10-31 08:46:49','2017-10-31 14:00:15'),(779,521036,2,3,1,0,'carlos.bravo@fcbnco.com ','Carlos Bravo','Reinicio de Telefonía ','Unified IP ','54812700 ','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-11-01 11:07:41','2017-11-01 09:44:09','2017-11-01 11:07:41','2017-11-01 09:44:09','2017-11-01 11:07:41'),(780,967412,2,3,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en la conexión de Aheeva','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-11-08 21:00:40','2017-11-01 11:05:46','2017-11-08 21:00:40','2017-11-01 11:05:46','2017-11-08 21:00:40'),(781,375307,2,2,2,0,'rubeng@telvista.com.mx','Ruben Gomez Delgadillo','Estrategia Blaster Costco','ALM Advanced List Management','6643688977','30355','201.170.65.74','closed','Web',0,1,NULL,NULL,'2017-12-04 09:13:25','2017-11-08 13:10:08','2017-12-04 09:13:25','2017-11-08 13:10:07','2017-12-04 09:13:25'),(782,465790,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','DATOS EN REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-11-15 12:11:13','2017-11-13 08:38:59','2017-11-15 12:11:12','2017-11-13 08:38:59','2017-11-15 12:11:13'),(783,469129,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Creacion de cuenta de correo','Soporte Interno Scentec','5536841700','1018','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-11-13 13:02:04','2017-11-13 09:22:20','2017-11-13 13:02:03','2017-11-13 09:22:20','2017-11-13 13:02:04'),(784,324148,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de Software para marcacion y usuarios','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-11-15 12:11:26','2017-11-15 12:11:26','2017-11-15 11:05:49','2017-11-13 11:36:58','2017-11-15 12:11:26'),(785,894575,2,2,1,0,'benflope@mail.telcel.com','Benjamin Flores','Colgar llamadas','Unified IP ','25813700','6258','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-11-14 09:39:32','2017-11-13 16:37:19','2017-11-14 09:39:32','2017-11-13 16:37:19','2017-11-14 09:39:32'),(786,656561,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Desbloqueo Axtel','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2017-11-16 16:36:22','2017-11-16 16:36:21','2017-11-16 16:22:57','2017-11-15 10:24:36','2017-11-16 16:36:22'),(787,378756,2,2,4,0,'javier.hidalgo@mail.telcel.com','Javier Hidalgo','Falla conexión agente','Soporte Interno Scentec','25813700','6284','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-12-01 12:59:54','2017-11-21 13:47:22','2017-12-01 12:59:54','2017-11-21 13:47:22','2017-12-01 12:59:54'),(788,537100,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-11-30 10:32:55','2017-11-23 16:21:56','2017-11-30 10:32:55','2017-11-23 16:21:56','2017-11-30 10:32:55'),(789,485717,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-11-28 17:16:08','2017-11-28 17:16:08','2017-11-28 16:47:10','2017-11-28 10:18:07','2017-11-28 17:16:08'),(790,942096,2,3,1,0,'veronica.perez@kuoafmkt.com','Verónica Pérez','Reinicio de Plataforma UIP','Unified IP ','55-57268253','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2017-12-04 09:42:19','2017-11-28 13:40:49','2017-12-04 09:42:19','2017-11-28 13:40:49','2017-12-04 09:42:19'),(791,766615,2,2,3,0,'veronica.p.v1@kuoafmkt.com','VERONICA PEREZ VIEYRA','CAMBIO HORARIO VIERNES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2017-12-15 17:59:45','2017-12-04 09:03:07','2017-12-15 17:59:45','2017-12-04 09:03:05','2017-12-15 17:59:45'),(792,602735,2,2,4,0,'cynthya.alvarez@scentec.com.mx','Cynthya Alvarez','Cuenta de facturas.proveedores','Soporte Interno Scentec','5554087629','','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-12-04 15:15:27','2017-12-04 15:11:21','2017-12-04 15:15:27','2017-12-04 15:11:21','2017-12-04 15:15:27'),(793,737916,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Mensaje en UIP 7.3  Director *','Unified IP ','54812700','2623','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-12-06 12:27:42','2017-12-06 10:25:36','2017-12-06 12:27:42','2017-12-06 10:25:34','2017-12-06 12:27:42'),(794,923166,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2017-12-07 12:06:38','2017-12-07 12:06:38','2017-12-06 15:17:57','2017-12-06 12:03:35','2017-12-07 12:06:38'),(795,180874,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Instalacion de Software para marcacion y usuarios','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,1,NULL,NULL,'2017-12-11 12:14:02','2017-12-11 12:14:02','2017-12-11 12:19:31','2017-12-07 10:45:54','2017-12-11 12:19:31'),(796,218373,2,2,3,0,'veronica.p.v1@gmail.com','VERONICA PEREZ VIEYRA','ERROR EN PANTALLA DE MONITOREO','Reportes y telefonía','56268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-02-14 09:57:27','2017-12-07 12:45:54','2018-02-14 09:57:27','2017-12-07 12:45:54','2018-02-14 09:57:27'),(797,573824,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Reinicio Total UIP por sanidad_23 Diciembre 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2017-12-26 10:44:16','2017-12-12 17:22:37','2017-12-26 10:44:15','2017-12-12 17:22:36','2017-12-26 10:44:16'),(798,226847,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Caida de Centercord - 13 Dic 2017','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2018-01-04 14:33:31','2017-12-13 14:50:51','2018-01-04 14:33:31','2017-12-13 14:50:51','2018-01-04 14:33:31'),(799,100022,2,2,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Sin DNIS en campañas preview','AQM Aspect Quality Management','54812700','2623','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-05-23 15:16:08','2018-05-23 15:16:08','2018-03-21 09:51:50','2018-01-03 12:38:04','2018-05-23 15:16:08'),(847,183462,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Cambio de horario de Verano 2018','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2018-04-03 11:47:47','2018-03-28 11:41:17','2018-04-03 11:47:47','2018-03-22 09:40:23','2018-04-03 11:47:47'),(800,119671,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-01-09 11:24:13','2018-01-09 11:24:12','2018-01-08 11:41:40','2018-01-04 11:53:26','2018-01-09 11:24:13'),(801,794533,2,2,2,0,'support@goldentabs.com','GoldenTabs','WbuQqoZfYBrXLYG','ALM Advanced List Management','53307573136','19759129','5.188.211.13','closed','Web',0,1,NULL,NULL,'2018-01-08 11:39:59','2018-01-06 14:59:27','2018-01-08 11:39:59','2018-01-06 14:59:27','2018-01-08 11:39:59'),(802,443235,2,2,2,0,'support@goldentabs.com','GoldenTabs','BBHAtScjGUfJflO','ALM Advanced List Management','90116913749','54802996','5.188.211.24','closed','Web',0,1,NULL,NULL,'2018-01-08 11:39:53','2018-01-06 18:29:16','2018-01-08 11:39:53','2018-01-06 18:29:16','2018-01-08 11:39:53'),(803,151802,2,2,6,0,'support@goldentabs.com','GoldenTabs','cQNzFKTWbKwUzrFSeV','MIRUM','88786174789','84041383','5.188.211.13','closed','Web',0,1,NULL,NULL,'2018-01-08 11:39:45','2018-01-06 19:28:50','2018-01-08 11:39:45','2018-01-06 19:28:50','2018-01-08 11:39:45'),(804,608997,2,2,3,0,'support@goldentabs.com','GoldenTabs','DOCLenaAzKKkkKo','Reportes y telefonía','49859009725','94091919','5.188.211.14','closed','Web',0,1,NULL,NULL,'2018-01-08 11:39:36','2018-01-08 02:44:23','2018-01-08 11:39:35','2018-01-08 02:44:23','2018-01-08 11:39:36'),(805,485111,2,2,3,0,'support@goldentabs.com','GoldenTabs','XdSOeNptfUfc','Reportes y telefonía','81957231822','74854823','5.188.211.24','closed','Web',0,1,NULL,NULL,'2018-01-08 11:39:28','2018-01-08 09:40:05','2018-01-08 11:39:28','2018-01-08 09:40:05','2018-01-08 11:39:28'),(806,769881,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal y Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-01-09 16:05:12','2018-01-09 16:05:12','2018-01-09 12:22:58','2018-01-09 11:23:32','2018-01-09 16:05:12'),(807,448708,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga Jimenez','Extensión y correo','Soporte Interno Scentec','36841700','1018','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-01-17 10:51:11','2018-01-17 10:51:10','2018-01-12 15:56:07','2018-01-10 11:47:04','2018-01-17 10:51:11'),(808,823445,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga Jimenez','Extensión ','Soporte Interno Scentec','36841700','1018','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-01-17 10:52:04','2018-01-17 10:52:04','2018-01-15 11:30:20','2018-01-10 11:56:15','2018-01-17 10:52:04'),(809,618572,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga Jimenez','Asignación de extensión ','Soporte Interno Scentec','36841700','1018','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-01-17 10:52:40','2018-01-17 10:52:40','2018-01-11 13:47:53','2018-01-10 11:58:37','2018-01-17 10:52:40'),(810,610893,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-01-18 11:55:53','2018-01-18 11:55:53','2018-01-17 12:40:27','2018-01-10 16:18:52','2018-01-18 11:55:53'),(811,476499,2,2,4,0,'pamela.calderon@scentec.com.mx','Pamela Calderon','Configuracion de laptop','Soporte Interno Scentec','5536841700','1010','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-02-13 13:42:18','2018-02-13 13:42:18','2018-02-08 11:58:31','2018-01-15 10:53:08','2018-02-13 13:42:18'),(812,922199,2,2,4,0,'luis.mata@scentec.com.mx','Luis E. Mata','Instalaciond e Impresora','Soporte Interno Scentec','5536841700','1061','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-01-24 10:17:52','2018-01-16 16:26:58','2018-01-24 10:17:52','2018-01-16 16:26:58','2018-01-24 10:17:52'),(813,685687,2,2,4,0,'miruam.bermudez@scentec.com.mx','Miriam Bermudez','Instalaciond e Impresora','Soporte Interno Scentec','5536841700','1062','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-01-24 10:17:39','2018-01-16 16:36:05','2018-01-24 10:17:39','2018-01-16 16:36:05','2018-01-24 10:17:39'),(814,969447,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga Jimenez','Configuracion de impresoras','Soporte Interno Scentec','36841700','1018','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-01-17 12:45:49','2018-01-17 12:45:48','2018-01-17 12:39:44','2018-01-17 12:05:39','2018-01-17 12:45:49'),(815,578998,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones ','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-01-19 15:47:53','2018-01-19 15:47:52','2018-01-19 10:44:31','2018-01-18 11:54:32','2018-01-19 15:47:53'),(816,998606,2,2,4,0,'luis.mata@scentec.com.mx','Luis E. Mata','Instalacion de Visio','Soporte Interno Scentec','5536841700','1061','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-02-01 17:16:24','2018-01-24 10:14:15','2018-02-01 17:16:24','2018-01-24 10:14:15','2018-02-01 17:16:24'),(817,885379,2,2,4,0,'oscar.montero@scentec.com.mx','Oscar Montero','IMAP correo','Soporte Interno Scentec','+5215511871605','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-02-08 16:38:29','2018-01-24 13:18:30','2018-02-08 16:38:29','2018-01-24 13:18:30','2018-02-08 16:38:29'),(818,352302,2,2,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Parches Windows','Unified IP ','6646226800','30355','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-03-07 16:33:56','2018-01-26 13:11:42','2018-03-07 16:33:56','2018-01-26 13:11:41','2018-03-07 16:33:56'),(819,596892,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','problemas para monitorear llamadas en ','Unified IP ','6646226800','30356','187.250.248.78','closed','Web',0,0,NULL,NULL,'2018-02-16 10:33:05','2018-02-16 10:33:05','2018-02-13 18:06:26','2018-01-26 15:21:02','2018-02-16 10:33:05'),(820,843111,2,4,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','base de datos fuera de linea','Unified IP ','6646226800','30356','187.250.248.78','closed','Web',0,0,NULL,NULL,'2018-02-16 10:32:33','2018-02-16 10:32:32','2018-02-16 10:14:31','2018-02-07 12:49:23','2018-02-16 10:32:33'),(821,415407,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Reporte Semanal Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-02-08 17:04:24','2018-02-08 17:04:24','2018-02-08 16:40:57','2018-02-08 15:52:33','2018-02-08 17:04:24'),(822,392573,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Correo Electronico','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-02-13 13:39:35','2018-02-08 15:56:27','2018-02-13 13:39:35','2018-02-08 15:56:27','2018-02-13 13:39:35'),(823,731083,2,2,4,0,'paloma.hernandez@scentec.com.mx','Paloma Hernandez','Reporte semanal Dacomsa','Soporte Interno Scentec','36841700','1000','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-02-13 13:43:53','2018-02-09 15:57:40','2018-02-13 13:43:53','2018-02-09 15:57:39','2018-02-13 13:43:53'),(824,902259,2,3,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Grabaciones del Login \"nrm\"','AQM Aspect Quality Management','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2018-02-15 09:15:17','2018-02-13 18:07:05','2018-02-15 09:15:17','2018-02-12 13:12:48','2018-02-15 09:15:17'),(825,550694,2,3,4,0,'Oscar.montero@scentec.com.mx ','Oscar Montero','Resetear password Ana Mortera','Soporte Interno Scentec','5536841700','1011','187.237.14.245','closed','Web',0,1,NULL,NULL,'2018-02-13 15:16:47','2018-02-13 14:45:33','2018-02-13 15:16:47','2018-02-13 14:45:33','2018-02-13 15:16:47'),(826,424180,2,3,4,0,'Oscar.montero@scentec.com.mx ','Oscar Montero','Resetear password Ana Mortera','Soporte Interno Scentec','5536841700','1011','187.237.14.245','closed','Web',0,1,NULL,NULL,'2018-02-13 15:16:39','2018-02-13 14:45:39','2018-02-13 15:16:39','2018-02-13 14:45:39','2018-02-13 15:16:39'),(827,812701,2,2,3,0,'paloma.hernandez@scentec.com.mx','Paloma Hernandez','Grabaciones Dacomsa','Reportes y telefonía','36841700','1000','200.52.52.19','closed','Web',0,0,NULL,NULL,'2018-02-20 11:25:54','2018-02-20 11:25:54','2018-02-16 15:59:25','2018-02-14 10:23:59','2018-02-20 11:25:54'),(828,812468,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Retirar Licencia Sip Phone en 11 PCs','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2018-02-28 22:49:24','2018-02-14 11:32:34','2018-02-28 22:49:24','2018-02-14 11:32:34','2018-02-28 22:49:24'),(829,777358,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Grabaciones Monitoreo Dacomsa','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-02-15 09:16:53','2018-02-14 13:07:49','2018-02-15 09:16:53','2018-02-14 13:07:49','2018-02-15 09:16:53'),(830,728768,2,2,4,0,'karina.valor@scentec.com.mx','Karina Valor ','Falla en equipo','Soporte Interno Scentec','36841700','1004','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-02-22 13:07:48','2018-02-15 12:37:27','2018-02-22 13:07:48','2018-02-15 12:37:26','2018-02-22 13:07:48'),(831,365769,2,3,2,0,'rgomez@telvista.com.mx','Ruben Gomez','Registros duplicados','ALM Advanced List Management','6646226800','30355','189.208.59.214','closed','Web',0,1,NULL,NULL,'2018-03-07 16:35:44','2018-02-19 10:47:43','2018-03-07 16:35:44','2018-02-19 10:47:43','2018-03-07 16:35:44'),(832,923391,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','UIP 7.3 Baja de todos los agentes','Unified IP ','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2018-02-26 11:03:14','2018-02-20 14:05:50','2018-02-26 11:03:13','2018-02-20 14:05:50','2018-02-26 11:03:14'),(833,566959,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Bnetwork','Soporte Interno Scentec','36841700','1012','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-03-09 09:22:25','2018-02-28 16:31:51','2018-03-09 09:22:25','2018-02-28 16:31:51','2018-03-09 09:22:25'),(834,969138,2,3,1,0,'rubeng@telvista.com.mx','Ruben Gomez','Parches Windows','Unified IP ','664 622 6800','30355','201.164.162.130','closed','Web',0,1,NULL,NULL,'2018-03-07 16:36:10','2018-02-28 22:48:12','2018-03-07 16:36:10','2018-02-28 22:48:12','2018-03-07 16:36:10'),(835,482434,2,2,3,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Configuraciones en UMS para voz sobre IP','Reportes y telefonía','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2018-08-02 12:16:04','2018-03-21 10:16:32','2018-08-02 12:16:04','2018-03-01 15:19:07','2018-08-02 12:16:04'),(836,425979,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-03-15 12:13:48','2018-03-15 12:13:48','2018-03-14 10:01:51','2018-03-07 15:06:06','2018-03-15 12:13:48'),(846,801865,2,2,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','AQM Audio Recording Missing','AQM Aspect Quality Management','54812700','2623','200.66.71.10','closed','Web',0,0,NULL,NULL,'2018-05-23 15:16:52','2018-05-23 15:16:51','2018-05-16 16:02:06','2018-03-21 12:54:11','2018-05-23 15:16:52'),(837,409411,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-03-28 12:15:10','2018-03-28 12:15:10','2018-03-14 10:28:46','2018-03-09 16:24:40','2018-03-28 12:15:10'),(838,242464,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Bnetwork','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-03-28 12:15:00','2018-03-28 12:15:00','2018-03-14 10:03:02','2018-03-09 16:27:36','2018-03-28 12:15:00'),(839,263979,2,2,1,0,'marisol.vazquez@fcbnco.com','Ruben Gomez','Reportes en blanco en Dataviews','Unified IP ','54812700','1519','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-03-12 17:47:10','2018-03-12 17:43:15','2018-03-12 17:47:10','2018-03-12 17:43:14','2018-03-12 17:47:10'),(840,485557,2,2,1,0,'marisol.vazquez@fcbnco.com  ','Maisol Vazquez','Reportes en blanco en Dataviews','Unified IP ','54812700','1519','200.52.52.19','closed','Web',0,1,NULL,NULL,'2018-03-13 09:46:00','2018-03-12 17:46:47','2018-03-13 09:46:00','2018-03-12 17:46:47','2018-03-13 09:46:00'),(841,286229,2,3,3,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Plantilla Dataviews sin informacion','Reportes y telefonía','54812700','2623','200.66.71.10','closed','Web',0,1,NULL,NULL,'2018-03-13 09:35:48','2018-03-13 09:13:19','2018-03-13 09:35:48','2018-03-13 09:13:19','2018-03-13 09:35:48'),(842,866199,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Dacomsa Enero','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-03-28 11:30:38','2018-03-15 12:13:13','2018-03-28 11:30:38','2018-03-14 15:38:56','2018-03-28 11:30:38'),(843,408580,2,3,7,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','no se encuentran los audios de las grabaciones en AQM','AQM Aspect Quality Management','6646226800','30356','201.170.67.170','closed','Web',0,0,NULL,NULL,'2018-04-20 12:49:23','2018-04-20 12:49:23','2018-04-20 11:01:17','2018-03-20 16:57:06','2018-04-20 12:49:23'),(844,273972,2,2,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Grabacion en AQM','AQM Aspect Quality Management','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-03-21 13:29:36','2018-03-21 13:07:04','2018-03-21 13:29:36','2018-03-20 17:55:42','2018-03-21 13:29:36'),(845,974427,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','actualizaciones de Servidores ASPECT','Unified IP ','6646226800','30356','201.170.67.170','closed','Web',0,0,NULL,NULL,'2018-04-20 12:49:08','2018-04-20 12:49:08','2018-04-16 09:59:38','2018-03-21 09:31:26','2018-04-20 12:49:08'),(848,708190,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabación de llamada','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-04-09 10:25:26','2018-03-28 12:13:53','2018-04-09 10:25:26','2018-03-28 12:13:53','2018-04-09 10:25:26'),(849,758365,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-04-09 10:25:10','2018-04-03 10:47:08','2018-04-09 10:25:10','2018-04-03 10:47:08','2018-04-09 10:25:10'),(850,513654,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-04-18 09:38:50','2018-04-09 09:28:41','2018-04-18 09:38:50','2018-04-09 09:28:41','2018-04-18 09:38:50'),(851,577389,2,3,3,0,'Carlos.Bravo@alorica.com','Carlos Bravo','Reportes en Dataviews','Reportes y telefonía','5554812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2018-06-01 16:24:52','2018-04-12 10:41:11','2018-06-01 16:24:52','2018-04-12 10:41:10','2018-06-01 16:24:52'),(852,354003,2,4,1,0,'rubeng@telvista.com.mx','Ruben Gomez','M3 y URMAdmin con problemas','Unified IP ','6643688977','30355','189.223.96.110','closed','Web',0,1,NULL,NULL,'2018-04-24 17:13:06','2018-04-12 12:02:14','2018-04-24 17:13:06','2018-04-12 12:02:14','2018-04-24 17:13:06'),(853,848681,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','No se pueden conectar a sistema de marcacion','Soporte Interno Scentec','36841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-04-19 14:58:24','2018-04-19 14:58:23','2018-04-18 09:24:40','2018-04-17 10:15:16','2018-04-19 14:58:24'),(854,761342,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-04-25 08:56:30','2018-04-18 07:37:37','2018-04-25 08:56:30','2018-04-18 07:37:37','2018-04-25 08:56:30'),(855,263270,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Idele muy alto','Unified IP ','25813311','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-05-07 15:29:00','2018-04-18 09:20:42','2018-05-07 15:29:00','2018-04-18 09:20:42','2018-05-07 15:29:00'),(856,554734,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Fala de Equipo Call Center','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-05-03 10:56:03','2018-05-03 10:56:03','2018-04-30 11:03:02','2018-04-19 14:56:42','2018-05-03 10:56:03'),(857,231982,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','ALTA DE USER','Unified IP ','','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-04-25 08:55:57','2018-04-19 15:21:03','2018-04-25 08:55:56','2018-04-19 15:21:03','2018-04-25 08:55:57'),(858,304855,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','actualizaciones de ASPECT y TLS 1.0','Unified IP ','6643121576','30356','189.223.96.110','closed','Web',0,0,NULL,NULL,'2018-04-24 17:29:39','2018-04-24 17:29:38','2018-04-24 17:09:46','2018-04-20 12:52:17','2018-04-24 17:29:39'),(859,562707,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Eliminar del directorio','Unified IP ','552581370','3354','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-04-25 12:27:22','2018-04-25 07:21:22','2018-04-25 12:27:22','2018-04-25 07:21:22','2018-04-25 12:27:22'),(860,686914,2,2,1,0,'Carlos.Bravo@alorica.com','Carlos Bravo','Alerta HostCon Web en Director','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2018-05-24 11:54:28','2018-05-10 16:40:47','2018-05-24 11:54:28','2018-04-25 12:12:45','2018-05-24 11:54:28'),(861,118055,2,2,8,0,'luis.mata@scentec.com.mx','Luis E. Mata','Reinicio de Servicios','Assyst (Axios)','5536841700','1061','187.237.25.48','closed','Web',0,1,NULL,NULL,'2018-04-27 10:20:46','2018-04-26 21:30:48','2018-04-27 10:20:46','2018-04-26 21:30:48','2018-04-27 10:20:46'),(862,964815,2,2,8,0,'usuario@dominio.com','Usuario Final','Descricion corta','Assyst (Axios)','55 0000 1234','7890','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-04-27 10:20:15','2018-04-27 10:15:57','2018-04-27 10:20:15','2018-04-27 10:15:57','2018-04-27 10:20:15'),(865,782798,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Apoyo en mantenimiento de Actualizaciones de Windows .','Unified IP ','6646226800','30356','200.33.142.33','closed','Web',0,1,NULL,NULL,'2018-07-31 13:11:25','2018-05-22 17:57:02','2018-07-31 13:11:25','2018-05-11 16:56:55','2018-07-31 13:11:25'),(863,594936,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-05-08 14:34:32','2018-05-08 14:34:31','2018-05-03 11:21:00','2018-05-03 10:58:03','2018-05-08 14:34:32'),(864,637914,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Problemas para enviar correos','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-05-24 11:53:49','2018-05-08 14:34:11','2018-05-24 11:53:49','2018-05-07 12:36:54','2018-05-24 11:53:49'),(866,591276,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Recuperacion de grabacion','Unified IP ','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-05-17 12:04:53','2018-05-14 18:45:32','2018-05-17 12:04:53','2018-05-14 18:45:32','2018-05-17 12:04:53'),(867,355158,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Falla en Sistema Call Center','Soporte Interno Scentec','5536841700','1012','201.141.86.49','closed','Web',0,1,NULL,NULL,'2018-05-21 09:24:32','2018-05-16 15:33:33','2018-05-21 09:24:32','2018-05-16 15:33:33','2018-05-21 09:24:32'),(868,978291,2,2,1,0,'edgpinhe@mail.telcel.com','Edgar Pineda','Logeo de agentes','Unified IP ','552581370','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-05-24 11:45:53','2018-05-17 08:34:26','2018-05-24 11:45:53','2018-05-17 08:34:26','2018-05-24 11:45:53'),(869,763598,2,2,1,0,'Carlos.Bravo@alorica.com','Carlos Bravo','Enterprise Monitor no abre','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2018-06-14 10:07:37','2018-05-22 17:05:16','2018-05-24 14:35:53','2018-05-22 17:05:16','2018-06-14 10:07:37'),(870,924349,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Configurar Laptop','Soporte Interno Scentec','5536841700','1018','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-01 16:25:35','2018-05-24 09:59:37','2018-06-01 16:25:35','2018-05-24 09:59:37','2018-06-01 16:25:35'),(871,901750,2,2,4,0,'merid.arriaga@scentec.com.mx','Merid Arriaga','Instalaciond e Impresoa','Soporte Interno Scentec','5536841700','1018','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-01 16:25:49','2018-05-28 10:29:35','2018-06-01 16:25:49','2018-05-28 10:29:35','2018-06-01 16:25:49'),(872,821168,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5529026790','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-01 16:26:00','2018-05-28 10:49:31','2018-06-01 16:26:00','2018-05-28 10:49:31','2018-06-01 16:26:00'),(873,306730,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Falla en Sistema Call Center','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-01 18:07:59','2018-05-30 14:19:11','2018-06-01 18:07:59','2018-05-30 14:19:11','2018-06-01 18:07:59'),(874,602205,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-08 16:54:30','2018-06-04 15:52:44','2018-06-08 16:54:30','2018-06-04 15:52:44','2018-06-08 16:54:30'),(875,377238,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Caida del Sistema','Assyst (Axios)','5550967030','','201.168.130.242','closed','Web',0,1,NULL,NULL,'2018-06-21 09:53:52','2018-06-08 09:56:37','2018-06-21 09:53:52','2018-06-08 09:56:37','2018-06-21 09:53:52'),(876,980122,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Sistema Lento','Assyst (Axios)','552581370','','201.168.130.242','closed','Web',0,1,NULL,NULL,'2018-06-21 09:52:28','2018-06-08 13:22:53','2018-06-21 09:52:28','2018-06-08 13:22:53','2018-06-21 09:52:28'),(877,887907,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Sistema esta muy lento','Assyst (Axios)','552581370','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-21 09:53:17','2018-06-12 12:13:47','2018-06-21 09:53:17','2018-06-12 12:13:47','2018-06-21 09:53:17'),(878,158952,2,3,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ','GRABACIONES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-06-15 11:43:41','2018-06-13 11:48:16','2018-06-15 11:43:41','2018-06-13 11:48:16','2018-06-15 11:43:41'),(879,523476,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ','DIRECCIONAMIENTO DE LLAMADAS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-06-14 10:07:37','2018-06-13 12:03:28','2018-06-13 17:08:37','2018-06-13 12:03:28','2018-06-14 10:07:37'),(880,420636,2,2,2,0,'Carlos.Bravo@alorica.com','Carlos Bravo ','Alm Lento','ALM Advanced List Management','5481 2700 ','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-18 16:46:37','2018-06-18 15:52:47','2018-06-18 16:46:36','2018-06-15 08:45:17','2018-06-18 16:46:37'),(881,823233,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Alonso Renteria','Upgrade UIP 7 3 SP5','Unified IP ','6646226800   ','','187.222.19.129','closed','Web',0,0,NULL,NULL,'2018-08-02 18:42:46','2018-08-02 18:42:46','2018-08-02 12:15:15','2018-06-16 17:32:59','2018-08-02 18:42:46'),(882,765737,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Caida de servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-06-21 09:50:53','2018-06-18 13:32:46','2018-06-21 09:50:53','2018-06-18 13:32:46','2018-06-21 09:50:53'),(883,315272,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Notificaciones de tickets no llegan.','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-13 13:47:50','2018-06-19 13:35:18','2018-07-13 13:47:50','2018-06-19 13:35:18','2018-07-13 13:47:50'),(884,783869,2,2,1,0,'dprozaza@mail.telcel.com','Daniel Pedroza','Horarioen campañás Blaster','Unified IP ','552581370','3886','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-25 10:59:53','2018-06-19 18:36:51','2018-06-25 10:59:53','2018-06-19 18:36:51','2018-06-25 10:59:53'),(885,977630,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-25 11:48:25','2018-06-20 10:37:51','2018-06-25 11:48:25','2018-06-20 10:37:51','2018-06-25 11:48:25'),(886,117688,2,3,1,0,'roberto.renteria@telvista.com.mx','Roberto Renteria','Problema con IVR','Unified IP ','664 622 6800','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-27 12:05:42','2018-06-20 13:05:53','2018-06-27 12:05:42','2018-06-20 13:05:53','2018-06-27 12:05:42'),(887,627509,2,4,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Sistema Caido','Unified IP ','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-27 17:11:47','2018-06-20 21:06:24','2018-06-27 17:11:46','2018-06-20 21:06:24','2018-06-27 17:11:47'),(888,239391,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Desfase en la creación de tickets','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-10 15:28:19','2018-06-21 14:02:15','2018-07-10 15:28:19','2018-06-21 14:02:15','2018-07-10 15:28:19'),(889,992252,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Notificacion de Resuelto - Cerrado','Assyst (Axios)','5578683656','','201.137.35.247','closed','Web',0,1,NULL,NULL,'2018-11-26 12:30:03','2018-06-22 12:24:00','2018-11-26 12:30:02','2018-06-22 12:24:00','2018-11-26 12:30:03'),(890,527360,2,1,4,0,'marioflorest@hotmail.com','Mario Flores Tanabe','Configuracion de Correo','Soporte Interno Scentec','5554004094','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-25 15:07:32','2018-06-22 12:50:36','2018-06-25 15:07:32','2018-06-22 12:50:36','2018-06-25 15:07:32'),(891,145120,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','201.137.35.247','closed','Web',0,1,NULL,NULL,'2018-06-27 17:10:57','2018-06-25 13:20:06','2018-06-27 17:10:56','2018-06-25 13:20:06','2018-06-27 17:10:57'),(892,895155,2,3,1,0,'Marisol.Vazquez@alorica.com','Marisol Vazquez','Reinicio de Active Directory','Unified IP ','54812700','1519','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-08-02 12:15:01','2018-06-27 17:09:44','2018-08-02 12:15:01','2018-06-27 17:09:44','2018-08-02 12:15:01'),(893,172081,2,2,4,0,'ricardo.varela@scentec.com.mx','Ricardo Varea','Test','Soporte Interno Scentec','5540322562','1022','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-06-27 17:13:46','2018-06-27 17:12:36','2018-06-27 17:13:46','2018-06-27 17:12:36','2018-06-27 17:13:46'),(894,734967,2,2,8,0,'angelval_88@hotmail.com','Luis Angel Valdez','Sin Sistema','Assyst (Axios)','5578683656','','201.137.35.247','closed','Web',0,1,NULL,NULL,'2018-07-10 15:27:36','2018-06-28 16:16:12','2018-07-10 15:27:36','2018-06-28 16:16:12','2018-07-10 15:27:36'),(895,962102,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-07-06 12:58:28','2018-07-02 14:57:45','2018-07-06 12:58:28','2018-07-02 14:57:45','2018-07-06 12:58:28'),(896,535664,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-07-06 12:43:19','2018-07-02 14:59:19','2018-07-06 12:43:19','2018-07-02 14:59:19','2018-07-06 12:43:19'),(897,286414,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Falla en servidor dacomsa','Soporte Interno Scentec','36841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-07-18 17:41:49','2018-07-03 09:24:34','2018-07-18 17:41:49','2018-07-03 09:24:34','2018-07-18 17:41:49'),(898,126582,2,3,1,0,'Carlos.Bravo@alorica.com','Carlos Bravo','Usuario de base de datos','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2018-08-08 15:30:03','2018-07-03 16:32:18','2018-08-08 15:30:03','2018-07-03 16:32:18','2018-08-08 15:30:03'),(899,670389,2,3,1,0,'Carlos.Bravo@alorica.com','Carlos Bravo','Dial Filters en UIP 7.3 ','Unified IP ','54812700','2623','200.66.71.12','closed','Web',0,1,NULL,NULL,'2018-07-06 12:34:06','2018-07-04 09:55:03','2018-07-06 12:34:05','2018-07-04 09:55:03','2018-07-06 12:34:06'),(900,559374,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Caida de servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-10 15:29:06','2018-07-05 11:13:05','2018-07-10 15:29:05','2018-07-05 11:13:05','2018-07-10 15:29:06'),(901,186559,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Caida de servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-13 13:51:37','2018-07-11 16:20:13','2018-07-13 13:51:37','2018-07-11 16:20:12','2018-07-13 13:51:37'),(902,153072,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud en el Servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-13 13:46:46','2018-07-12 08:26:48','2018-07-13 13:46:46','2018-07-12 08:26:47','2018-07-13 13:46:46'),(903,300527,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Sistema esta muy lento','Assyst (Axios)','5578683656','','186.203.209.54','closed','Web',0,1,NULL,NULL,'2018-07-13 13:52:56','2018-07-13 13:42:15','2018-07-13 13:52:56','2018-07-13 13:42:15','2018-07-13 13:52:56'),(904,507978,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud y mensajes de error','Assyst (Axios)','5578683656','','201.137.35.247','closed','Web',0,1,NULL,NULL,'2018-07-26 07:21:00','2018-07-16 12:24:16','2018-07-26 07:21:00','2018-07-16 12:24:16','2018-07-26 07:21:00'),(905,785952,2,3,8,0,'ricardo.varela@scentec.com.mx','Rick','Prueba','Assyst (Axios)','5536841700','1022','189.20.206.187','closed','Web',0,0,NULL,NULL,'2018-07-17 16:33:15','2018-07-17 16:33:15','2018-07-17 16:31:26','2018-07-17 16:28:33','2018-07-17 16:33:15'),(906,645670,2,2,7,0,'jorge.reyes@scentec.com.mx','TEst','TEST de Reportes','AQM Aspect Quality Management','55 55 55 55','1234','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-07-18 17:45:01','2018-07-18 17:28:58',NULL,'2018-07-18 17:28:58','2018-07-18 17:45:01'),(907,313555,2,2,7,0,'jorge1172@gmail.com','Test','Prueba de soporte 2','AQM Aspect Quality Management','55 55 55 55','1234','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-07-18 17:45:01','2018-07-18 17:34:52',NULL,'2018-07-18 17:34:52','2018-07-18 17:45:01'),(908,910298,2,2,2,0,'jorge1172@gmail.com','Jorge reyes','Prueba de tickets','ALM Advanced List Management','55 75 74 73 72','1234','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-07-18 17:52:23','2018-07-18 17:45:47','2018-07-18 17:52:23','2018-07-18 17:45:47','2018-07-18 17:52:23'),(909,769682,2,4,8,0,'luis.mata@scentec.com.mx','Luis Mata','Prueba de tocket Axios','Assyst (Axios)','55 67 78 90','1234','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-07-20 16:17:09','2018-07-18 17:50:12',NULL,'2018-07-18 17:50:12','2018-07-20 16:17:09'),(910,986192,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-26 07:22:38','2018-07-19 13:30:59','2018-07-26 07:22:38','2018-07-19 13:30:59','2018-07-26 07:22:38'),(911,358090,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','80 correos de un solo ticket','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,'2018-07-25 11:32:24','2018-07-25 11:45:08','2018-07-25 11:32:24','2018-07-25 11:45:08','2018-07-20 12:29:52','2018-07-25 11:45:08'),(912,922611,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Usuario ve Tickets que el no genero','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-25 11:02:33','2018-07-20 13:39:31','2018-07-24 14:20:14','2018-07-20 13:39:31','2018-07-25 11:02:33'),(913,358169,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Caida de servicio','Assyst (Axios)','5578683656','','201.137.35.247','closed','Web',0,1,NULL,NULL,'2018-07-25 11:03:46','2018-07-23 13:40:46','2018-07-23 13:45:14','2018-07-23 13:40:45','2018-07-25 11:03:46'),(914,187619,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS CON REPORTES DE LLAMADAS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-08-07 08:22:37','2018-07-24 12:06:52','2018-08-07 08:22:37','2018-07-24 12:06:52','2018-08-07 08:22:37'),(915,763540,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','problemas al ejecutar informes','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-01 14:07:26','2018-07-24 12:45:00','2018-07-31 11:07:29','2018-07-24 12:45:00','2018-08-01 14:07:26'),(916,792812,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','falla en accion cancelado','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-25 11:03:08','2018-07-24 12:49:19','2018-07-24 15:38:22','2018-07-24 12:49:19','2018-07-25 11:03:08'),(917,223980,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Información de las notificaciones','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-02 12:11:30','2018-07-31 10:18:36','2018-08-02 12:11:30','2018-07-24 12:52:00','2018-08-02 12:11:30'),(918,114571,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Información de las notificaciones','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-25 11:13:14','2018-07-24 12:52:01','2018-07-25 11:13:05','2018-07-24 12:52:01','2018-07-25 11:13:14'),(919,403210,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','generación de tickets por correo','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-24 19:36:21','2018-07-24 16:46:50','2018-07-24 19:36:21','2018-07-24 16:46:50','2018-07-24 19:36:21'),(920,186383,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','generación de tickets por correo','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-31 13:06:00','2018-07-24 16:46:52','2018-07-31 13:06:00','2018-07-24 16:46:52','2018-07-31 13:06:00'),(921,796114,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','desface entre Correo y Ticket','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-01 14:08:19','2018-07-25 10:15:21','2018-07-31 12:43:33','2018-07-25 10:15:20','2018-08-01 14:08:19'),(923,941778,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Envio de informacion por AXIOS','Assyst (Axios)','5578683656','','201.137.37.203','closed','Web',0,1,NULL,NULL,'2018-08-02 12:10:33','2018-07-31 10:21:53','2018-08-02 12:10:33','2018-07-31 10:21:53','2018-08-02 12:10:33'),(922,113855,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-07-31 11:55:24','2018-07-26 10:24:22','2018-07-31 11:55:24','2018-07-26 10:24:22','2018-07-31 11:55:24'),(924,198078,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','acomodo de campos en la vista principal','Assyst (Axios)','5578683656','','201.137.37.203','closed','Web',0,1,NULL,NULL,'2018-08-02 12:09:29','2018-07-31 10:28:57','2018-08-02 12:09:29','2018-07-31 10:28:57','2018-08-02 12:09:29'),(925,968865,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','plantillas de notificacion actuales','Assyst (Axios)','5578683656','','201.137.37.203','closed','Web',0,1,NULL,NULL,'2018-08-02 12:09:45','2018-07-31 16:51:32','2018-08-02 12:09:45','2018-07-31 16:51:32','2018-08-02 12:09:45'),(926,774986,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-02 12:08:31','2018-08-02 11:53:31','2018-08-02 12:08:31','2018-08-02 11:53:31','2018-08-02 12:08:31'),(927,396497,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Mantenimiento para deshabilitar TLS 1.0','Unified IP ','6646226800   ','30355','200.33.142.33','closed','Web',0,1,NULL,NULL,'2018-08-14 08:42:11','2018-08-07 19:45:36','2018-08-14 08:42:11','2018-08-02 18:47:51','2018-08-14 08:42:11'),(928,723495,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Usuario sin acción de resolver ','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-08 15:32:49','2018-08-06 08:12:40','2018-08-08 15:32:49','2018-08-06 08:12:40','2018-08-08 15:32:49'),(929,570840,2,2,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Error al abrir enterprise','Unified IP ','5540322562','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-08-08 15:31:49','2018-08-07 07:08:43','2018-08-08 15:31:49','2018-08-07 07:08:43','2018-08-08 15:31:49'),(930,423868,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-08-09 08:41:27','2018-08-07 12:13:45','2018-08-09 08:41:26','2018-08-07 12:13:45','2018-08-09 08:41:27'),(931,264678,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Licencia Unified IP','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-08-13 10:22:24','2018-08-13 10:22:23','2018-08-08 15:26:11','2018-08-08 09:18:54','2018-08-13 10:22:24'),(932,881820,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Falla en incidente mayor ','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-10 08:15:29','2018-08-08 18:12:57','2018-08-10 08:15:29','2018-08-08 18:12:57','2018-08-10 08:15:29'),(933,435207,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte diario Garcia Lopez','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-08-17 11:44:03','2018-08-13 10:21:04','2018-08-17 11:44:03','2018-08-13 10:21:03','2018-08-17 11:44:03'),(934,975511,2,2,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Manual','AQM Aspect Quality Management','552581370','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-08-14 14:45:20','2018-08-14 14:43:01','2018-08-14 14:45:20','2018-08-14 14:43:00','2018-08-14 14:45:20'),(935,458622,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-08-27 10:59:20','2018-08-21 12:38:01','2018-08-27 10:59:20','2018-08-21 12:38:01','2018-08-27 10:59:20'),(936,352980,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-04 08:48:22','2018-08-22 11:55:41','2018-09-04 08:48:22','2018-08-22 11:55:40','2018-09-04 08:48:22'),(937,897823,2,2,3,0,'veronica.p.v1@kuoafmkt.com','VERONICA PEREZ VIEYRA','PERMISOS DE SERVICIOS','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-08-27 11:03:55','2018-08-22 13:38:54','2018-08-27 11:03:55','2018-08-22 13:38:54','2018-08-27 11:03:55'),(938,434181,2,2,7,0,'carlos.bravo@fcbnco.com','Carlos Bravo','Instalación de AQM para usuarios de Calidad y Supervisores','AQM Aspect Quality Management','54812700','2963','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-04 11:45:56','2018-08-23 07:59:23','2018-09-04 11:45:56','2018-08-23 07:59:23','2018-09-04 11:45:56'),(939,219525,2,2,1,0,'veronica.perez@kuoafmkt.com','Verónica Pérez','Quitar prefijo 9 para marcacion','Unified IP ','57268253','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-28 12:48:30','2018-08-23 11:07:02','2018-09-28 12:48:30','2018-08-23 11:07:02','2018-09-28 12:48:30'),(940,426601,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','generación de tickets por correo','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-30 08:56:50','2018-08-27 10:15:33','2018-08-30 08:56:49','2018-08-27 10:15:33','2018-08-30 08:56:50'),(941,831984,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Instalación de Actualizaciones de windows','Unified IP ','6646226800','30355','189.223.102.80','closed','Web',0,0,NULL,NULL,'2018-08-29 14:31:35','2018-08-29 14:31:35','2018-08-29 11:56:07','2018-08-27 11:57:33','2018-08-29 14:31:35'),(942,529556,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-08-30 08:57:47','2018-08-28 14:40:23','2018-08-30 08:57:47','2018-08-28 14:40:23','2018-08-30 08:57:47'),(943,414458,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Problemas de marcación','Soporte Interno Scentec','5536841700','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-04 11:46:33','2018-08-29 11:31:26','2018-09-04 11:46:33','2018-08-29 11:31:26','2018-09-04 11:46:33'),(944,952768,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Notificaciones de tickets no llegan.','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-09-28 12:46:53','2018-08-30 08:59:37','2018-09-28 12:46:52','2018-08-30 08:59:37','2018-09-28 12:46:53'),(945,302412,2,3,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','registros no marcados en Blaster','Unified IP ','6646226800','30355','189.223.102.80','closed','Web',0,1,NULL,NULL,'2018-09-19 10:23:47','2018-08-30 19:37:40','2018-09-19 10:23:46','2018-08-30 19:37:40','2018-09-19 10:23:47'),(946,632655,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-05 09:00:30','2018-08-31 10:23:13','2018-09-05 09:00:30','2018-08-31 10:23:13','2018-09-05 09:00:30'),(947,797950,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Acción de Cancelado no funciona','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-09-10 15:20:31','2018-09-03 11:37:48','2018-09-10 15:20:22','2018-09-03 11:37:48','2018-09-10 15:20:31'),(948,888368,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-09-05 11:13:28','2018-09-03 12:07:21','2018-09-05 11:13:27','2018-09-03 12:07:20','2018-09-05 11:13:28'),(949,786175,2,2,2,0,'verfonro@mail.telcel.com','Veronica Fonseca','No marca el sistema','ALM Advanced List Management','25813700','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-14 16:02:27','2018-09-04 11:41:06','2018-09-14 16:02:27','2018-09-04 11:41:06','2018-09-14 16:02:27'),(950,284888,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-09-10 14:39:40','2018-09-05 10:39:55','2018-09-10 14:39:40','2018-09-05 10:39:55','2018-09-10 14:39:40'),(951,771752,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-10 14:40:28','2018-09-06 12:19:17','2018-09-10 14:40:28','2018-09-06 12:19:17','2018-09-10 14:40:28'),(952,624098,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-07 09:03:02','2018-09-06 12:19:19','2018-09-07 09:03:02','2018-09-06 12:19:19','2018-09-07 09:03:02'),(953,820154,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Revisión de notificación','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-09-28 12:46:32','2018-09-12 08:44:01','2018-09-28 12:46:32','2018-09-06 16:33:32','2018-09-28 12:46:32'),(954,531059,2,3,1,0,'carlos.bravo@fcbnco.com','Carlos Bravo','No se reflejan las grabaciones','Unified IP ','54812700','2623','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-19 10:21:54','2018-09-10 16:14:23','2018-09-19 10:21:54','2018-09-10 16:14:23','2018-09-19 10:21:54'),(955,126537,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','grabaciones de dacomsa','Soporte Interno Scentec',' 68417001012','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-13 09:37:20','2018-09-11 10:08:09','2018-09-13 09:37:20','2018-09-11 10:08:09','2018-09-13 09:37:20'),(956,900532,2,3,2,0,'roberto.renteria@telvista.com.mx','Roberto Renteria','No hay marcacion en servicio de Sears','ALM Advanced List Management','664 622 6800','30355','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-19 10:23:17','2018-09-13 09:21:34','2018-09-19 10:23:17','2018-09-13 09:21:34','2018-09-19 10:23:17'),(957,985304,2,2,1,0,'javier.hidalgo@mail.telcel.com','Javier Hidalgo Mandujano ','ejecutivos no se pueden firmar','Unified IP ','','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-09-17 09:16:43','2018-09-13 09:25:49','2018-09-17 09:16:42','2018-09-13 09:25:49','2018-09-17 09:16:43'),(958,442579,2,2,4,0,'p.carreon@scentec.com.mx','Priscilino Carreon','Problemas para Marcar','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-10-25 16:01:36','2018-09-13 10:05:28','2018-10-25 16:01:36','2018-09-13 10:05:28','2018-10-25 16:01:36'),(959,231250,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-09-26 16:42:37','2018-09-26 14:15:55','2018-09-26 16:42:37','2018-09-26 14:15:54','2018-09-26 16:42:37'),(960,940830,2,2,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','PROBLEMAS REPORTES','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-09-26 14:52:59','2018-09-26 14:15:57','2018-09-26 14:52:58','2018-09-26 14:15:57','2018-09-26 14:52:59'),(961,994288,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Lentitud del servicio','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-09-28 12:47:34','2018-09-27 13:02:33','2018-09-28 12:47:34','2018-09-27 13:02:32','2018-09-28 12:47:34'),(962,173111,2,3,3,0,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','HABILITAR SISTEMA MAÑANA SABADO','Reportes y telefonía','57268253','2353','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-10-25 16:02:01','2018-09-28 12:27:32','2018-10-25 16:02:01','2018-09-28 12:27:32','2018-10-25 16:02:01'),(963,678542,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Mensual Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-10-08 11:31:43','2018-10-03 15:44:39','2018-10-08 11:31:43','2018-10-03 15:44:39','2018-10-08 11:31:43'),(964,870139,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-10-08 11:31:31','2018-10-03 15:46:52','2018-10-08 11:31:31','2018-10-03 15:46:52','2018-10-08 11:31:31'),(965,525584,2,2,1,0,'luishoca@mail.telcel.com','Luis E Sho Castillo.','Instalar  las aplicaciones ','Unified IP ','25813700 ','3885','189.211.214.110','closed','Web',0,0,NULL,NULL,'2018-10-11 13:41:09','2018-10-11 13:41:09','2018-10-11 12:20:07','2018-10-09 11:38:07','2018-10-11 13:41:09'),(966,290172,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Monitoreo de llamadas','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-10-25 16:02:37','2018-10-10 09:32:37','2018-10-25 16:02:37','2018-10-10 09:32:36','2018-10-25 16:02:37'),(967,662122,2,3,3,11,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','UAD','Reportes y telefonía','57268253','2353','189.206.175.186','open','Web',0,1,NULL,NULL,NULL,'2018-10-11 09:34:54','2018-11-26 13:50:47','2018-10-11 09:34:54','2018-11-26 13:50:47'),(968,106859,2,2,3,11,'veronica.perez@kuoafmkt.com','VERONICA PEREZ VIEYRA','INSTALAR DIRECTOR','Reportes y telefonía','57268253','2353','189.206.175.186','open','Web',0,1,NULL,NULL,NULL,'2018-10-11 09:36:03','2018-11-26 13:50:27','2018-10-11 09:36:03','2018-11-26 13:50:27'),(969,443168,2,3,4,0,'allan.alvarado@scentec.com.mx','Allan Alvarado Hernandez','Configuracion de SipPhone y Extension 1014','Soporte Interno Scentec','(+506) 72702233','','179.50.172.34','open','Web',0,1,NULL,NULL,NULL,'2018-10-19 15:16:23','2018-10-26 13:45:08','2018-10-19 15:16:22','2018-10-26 13:45:08'),(970,688806,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Información en las notificaciones','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-11-12 17:22:37','2018-10-25 18:02:03','2018-11-12 17:22:37','2018-10-25 18:02:03','2018-11-12 17:22:37'),(971,679538,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Grabaciones Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-11-13 12:26:28','2018-10-26 10:14:38','2018-11-13 12:26:28','2018-10-26 10:14:38','2018-11-13 12:26:28'),(972,215310,2,3,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','No. de Registros en vista Principal','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-10-26 13:16:35','2018-10-26 12:06:20','2018-10-26 13:16:35','2018-10-26 12:06:20','2018-10-26 13:16:35'),(973,351003,2,2,1,0,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','Actualizaciones de Windows','Unified IP ','6643121576','30355','187.250.14.197','closed','Web',0,1,NULL,NULL,'2018-11-26 12:30:40','2018-10-26 15:48:19','2018-11-26 12:30:40','2018-10-26 15:48:19','2018-11-26 12:30:40'),(974,773719,2,4,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Script de cierre a las 72hrs','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-11-26 12:30:11','2018-10-30 19:05:17','2018-11-26 12:30:11','2018-10-30 19:05:17','2018-11-26 12:30:11'),(975,442318,2,3,4,0,'laura.aguilar@kuoafmkt.com','PATRICIA AGUILAR RODRIGUEZ','MODIFICACIÓN HORARIO','Soporte Interno Scentec','57268200','2548','189.206.175.186','closed','Web',0,1,NULL,NULL,'2018-11-06 14:41:21','2018-11-01 15:10:00','2018-11-06 14:41:21','2018-11-01 15:09:59','2018-11-06 14:41:21'),(976,357169,2,2,2,0,'javier.hidalgo@mail.telcel.com ','Javier Hidalgo','Acceso a Carpetas','ALM Advanced List Management','25813700','6284','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-11-13 12:26:08','2018-11-06 12:07:02','2018-11-13 12:26:08','2018-11-06 12:07:02','2018-11-13 12:26:08'),(977,319304,2,3,8,0,'lisett.canseco@masnegocio.com','Lisett Canseco R','lisett.canseco@masnegocio.com','Assyst (Axios)','5532323320','','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-11-26 12:28:46','2018-11-13 11:04:24','2018-11-26 12:28:46','2018-11-13 11:04:24','2018-11-26 12:28:46'),(978,770226,2,2,4,0,'p.carreon@scentec.com.mx','Prisciliano Carreon','Reporte Dacomsa','Soporte Interno Scentec','5536841700','1012','189.211.214.110','closed','Web',0,1,NULL,NULL,'2018-11-15 10:51:10','2018-11-13 12:23:17','2018-11-15 10:51:10','2018-11-13 12:23:17','2018-11-15 10:51:10'),(979,396691,2,2,8,7,'luis.valdez@masnegocio.com','Luis Angel Valdez','Usuario Assystweb nuevo para proveedor ','Assyst (Axios)','5578683656','','187.177.152.109','open','Web',0,1,NULL,NULL,NULL,'2018-11-26 11:40:45','2018-11-26 12:46:52','2018-11-26 11:40:44','2018-11-26 12:46:52'),(980,732713,2,3,2,20,'carlos.bravo@fcbnco.com','Carlos Bravo','Incidencias ALM','ALM Advanced List Management','5540322562','2623','189.211.214.107','open','Web',0,1,NULL,NULL,NULL,'2018-11-26 12:43:04','2018-11-26 12:43:50','2018-11-26 12:43:04','2018-11-26 12:43:50'),(981,851113,2,2,8,0,'luis.valdez@masnegocio.com','Luis Angel Valdez','Reinicio de Servidores','Assyst (Axios)','5578683656','','187.177.152.109','closed','Web',0,1,NULL,NULL,'2018-11-29 19:04:50','2018-11-26 17:10:15','2018-11-29 19:04:50','2018-11-26 17:10:15','2018-11-29 19:04:50'),(982,523917,2,2,4,0,'p.carreon@gscentec.com.mx','Prisciliano Carreon','Instalar licencia Unified IP','Soporte Interno Scentec','5536841700','1012','189.211.214.107','open','Web',0,0,NULL,NULL,NULL,'2018-11-27 16:12:19',NULL,'2018-11-27 16:12:19','0000-00-00 00:00:00'),(983,884700,2,1,1,7,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','actualizaciones de Windows','Unified IP ','6646226800','30355','200.33.142.33','open','Web',0,1,NULL,NULL,NULL,'2018-11-29 18:45:50','2018-11-29 19:03:55','2018-11-29 18:45:50','2018-11-29 19:03:55'),(984,930739,2,2,1,11,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','migración de navajas de servidores UIP ','Unified IP ','6646226800','30355','200.33.142.33','open','Web',0,1,NULL,NULL,NULL,'2018-11-29 18:52:39','2018-11-29 19:01:46','2018-11-29 18:52:39','2018-11-29 19:01:46'),(985,708005,2,3,8,22,'luis.valdez@masnegocio.com','Luis Angel Valdez','Documentar información por correo','Assyst (Axios)','5578683656','','187.177.152.109','open','Web',0,1,NULL,NULL,NULL,'2018-12-03 15:30:45','2018-12-05 10:13:04','2018-12-03 11:26:03','2018-12-05 10:13:04'),(986,990398,2,2,1,7,'roberto_renteria@telvista.com.mx','Roberto Renteria Cuevas','apoyo con función de transferencia en IVR','Unified IP ','6646226800','30355','200.33.142.33','open','Web',0,1,NULL,NULL,NULL,'2018-12-04 15:46:24','2018-12-04 16:21:30','2018-12-03 20:52:39','2018-12-04 16:21:30');

--
