<HTML><head></head><body><div><span class="Apple-style-span" style="font-weight: bold; "><span class="Apple-style-span" style="font-size: large;">How are my Rent Refunds issued?</span></span></div><p><span class="Apple-style-span" style="font-size: large;">We send your Rent Refunds on a Visa gift card that you're free to use anywhere Visa is accepted.</span></p><span class="Apple-style-span" style="font-size: large;"><a name="toget"></a></span><h3><span class="Apple-style-span" style="font-size: large;">How do I get my Rent Refunds?</span></h3><p><span class="Apple-style-span" style="font-size: large;">Simply report your lease&nbsp;with Rent Refunds. &nbsp;Please see our policy, and terms and conditions pages in the "Your Refunds" section.</span></p><span class="Apple-style-span" style="font-size: large;"><a name="whentoclaim"></a></span><h3><span class="Apple-style-span" style="font-size: large;">When should I report my lease?</span></h3><p><span class="Apple-style-span" style="font-size: large;">Did you move? &nbsp;Now is a great time! &nbsp;The sooner you contact us, the sooner your landlord will send us a professional fee for helping you, and the sooner we can process your Rent Refunds.</span></p><span class="Apple-style-span" style="font-size: large;"><a name="receive"></a></span><h3><span class="Apple-style-span" style="font-size: large;">How long does it take to get my Rent Refunds?</span></h3><p><span class="Apple-style-span" style="font-size: large;">Typically 5-9 weeks after you notify us of your move. &nbsp;You can check the status of your reward card 24/7 online using the "Check Status" tab.</span></p><span class="Apple-style-span" style="font-size: large;"><a name="activate"></a></span><h3><span class="Apple-style-span" style="font-size: large;">Where can I use the Rent Refunds VISA gift card?</span></h3><p><span class="Apple-style-span" style="font-size: large;">VISA...."its everywhere you want to be!" &nbsp;Any vendor, in person or online, that accepts Visa credit cards will accept your Rent Refunds card.</span></p><span class="Apple-style-span" style="font-size: large;"><a name="atm"></a></span><h3><span class="Apple-style-span" style="font-size: large;">If you have any other questions, let us know.</span></h3></body></HTML>