<span style="font-style:italic;">jTickets PRO</span><span style="font-style:italic;"></span>is a help desk application to manage support requests on your website. The focus of PRO is <span class="Apple-style-span" style="font-style:italic;"><span class="Apple-style-span" style="font-weight:bold;">efficiency</span></span> and <span class="Apple-style-span" style="font-style:italic;"><span class="Apple-style-span" style="font-weight:bold;">automation</span></span>.<br /><br style="text-decoration:underline;" /><span style="text-decoration:underline;">Summary of features:</span><br /><ul><li>Manage support team.<br /></li><li>Define ACL on projects.</li><li>Re-assign tickets.</li><li>Manage response time.</li><li>Multi-language team management.<br /></li></ul>Plus all features included in the Plus version.