This is for Dr Sagalovich.    I have been told by the doctor that they would contact with the necessary papaers in order for me to obtain a nose mask for my CPAP machine as I am  patient of the doctors with sleep apnea.  My old mask does not work well and this was promised since Dec 2015.   I have contacted the supplier-New York Home Healthcare- numerous times and they tell me they have contacted the doctors office with this request for documents and the office has not responded.  I have called the doctors office on 1664 East 14th steeet and they have either continuously lied to me or kept me on hold for twenty minutes.  One of their personnel-Lydia- promised to call back and never did.  When I called their office I was given a story I knew was a lie and told to call back and told to calll back for a third time.  On April 7th I had a regular visit and personally talked to the doctor about this and saw him tell a staff member to fax the paperwork.  This was never done- i checked with New York Home healthcare- and the new staff member Lydia never did anything but put me off again and again.   I want the doctor to know he has a terrible  staff who are of no help to his patient.  I want him to personally take care of this and do the necessary things to get this new mask for me.  I do not see him until October and may have to stop using my CPAP because of a worn out nose mask.  I dont think it is right for me to make a special appointment for this and I know the person who answers the phone will never let me talk to him...Please help!