Dell has some of the worst customer service that I've yet to experience. After buying a laptop (for my techophobe sister) in the summer, I was told that it would be 3 weeks to deliver. I gave them 6 before calling them. They said the colour I ordered was backordered, so I said to give me a different colour. Then it was another part that was backordered. So I told them to cancel my order and refund her money (she needed the laptop for school, which was starting shortly). They did, and then [i:fca3ca3738]less than 5 minutes later[/i:fca3ca3738] restored the order and re-charged her credit card. 

Imagine how pissed I was when a delivery guy brought her a package from Dell. Luckily she had the presence of mind to refuse delivery. I'm still in the process of trying to get some sort of restitution from them for what amounts to fraudulent use of her credit card, but their response amounts to &quot;well, you're never going to buy anything from us again, so whay should we bother trying to make you happy?&quot; Why indeed?