Hello,
I bought 2 bags of Darling Clementines last week to give as Christmas gifts. 
I was very disappointed in my purchase.  Thank goodness I didn't give them as gifts because there were 4 or 5 clementines that were rotten in each bag, and they were leaking.  It was pretty disgusting.

I never encountered a problem like this before.

Can you reimburse me for the cost of these two bags?

Thank you for your cooperation.