"They don't know how to form queues" sounds quite condescending Sergio, don't you think? I posted a link in my previous comment. In short, it's a cartoon made by Italians to emphasize on their being different from the rest of the EU. Driving like maniacs, governed by bureaucracy, chatty coffee lovers, etc. Self-deprecating. Waiting in a clump instead of in a line is there too, so obviously many Italians think it's typical for their nation. If you read the comments under the video, you'll see that other Mediterranean nationalities claim they are exactly the same. It's a southern thing and it may upset many, but it's not the end of the world :)