--
-- Host: localhost    Database: hypersup_jo157
-- ------------------------------------------------------


--
-- Current Database: `hypersup_jo157`
--

CREATE DATABASE /*!32312 IF NOT EXISTS*/ `hypersup_jo157` /*!40100 DEFAULT CHARACTER SET latin1 */;

USE `hypersup_jo157`;

--
-- Table structure for table `jos_banner`
--

CREATE TABLE `jos_banner` (
  `bid` int(11) NOT NULL AUTO_INCREMENT,
  `cid` int(11) NOT NULL DEFAULT '0',
  `type` varchar(30) NOT NULL DEFAULT 'banner',
  `name` varchar(255) NOT NULL DEFAULT '',
  `alias` varchar(255) NOT NULL DEFAULT '',
  `imptotal` int(11) NOT NULL DEFAULT '0',
  `impmade` int(11) NOT NULL DEFAULT '0',
  `clicks` int(11) NOT NULL DEFAULT '0',
  `imageurl` varchar(100) NOT NULL DEFAULT '',
  `clickurl` varchar(200) NOT NULL DEFAULT '',
  `date` datetime DEFAULT NULL,
  `showBanner` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `editor` varchar(50) DEFAULT NULL,
  `custombannercode` text,
  `catid` int(10) unsigned NOT NULL DEFAULT '0',
  `description` text NOT NULL,
  `sticky` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `ordering` int(11) NOT NULL DEFAULT '0',
  `publish_up` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `publish_down` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `tags` text NOT NULL,
  `params` text NOT NULL,
  PRIMARY KEY (`bid`),
  KEY `viewbanner` (`showBanner`),
  KEY `idx_banner_catid` (`catid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_banner`
--


--
-- Table structure for table `jos_bannerclient`
--

CREATE TABLE `jos_bannerclient` (
  `cid` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL DEFAULT '',
  `contact` varchar(255) NOT NULL DEFAULT '',
  `email` varchar(255) NOT NULL DEFAULT '',
  `extrainfo` text NOT NULL,
  `checked_out` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out_time` time DEFAULT NULL,
  `editor` varchar(50) DEFAULT NULL,
  PRIMARY KEY (`cid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_bannerclient`
--


--
-- Table structure for table `jos_bannertrack`
--

CREATE TABLE `jos_bannertrack` (
  `track_date` date NOT NULL,
  `track_type` int(10) unsigned NOT NULL,
  `banner_id` int(10) unsigned NOT NULL
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_bannertrack`
--


--
-- Table structure for table `jos_categories`
--

CREATE TABLE `jos_categories` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `parent_id` int(11) NOT NULL DEFAULT '0',
  `title` varchar(255) NOT NULL DEFAULT '',
  `name` varchar(255) NOT NULL DEFAULT '',
  `alias` varchar(255) NOT NULL DEFAULT '',
  `image` varchar(255) NOT NULL DEFAULT '',
  `section` varchar(50) NOT NULL DEFAULT '',
  `image_position` varchar(30) NOT NULL DEFAULT '',
  `description` text NOT NULL,
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `editor` varchar(50) DEFAULT NULL,
  `ordering` int(11) NOT NULL DEFAULT '0',
  `access` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `count` int(11) NOT NULL DEFAULT '0',
  `params` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `cat_idx` (`section`,`published`,`access`),
  KEY `idx_access` (`access`),
  KEY `idx_checkout` (`checked_out`)
) ENGINE=MyISAM AUTO_INCREMENT=8 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_categories`
--

INSERT INTO `jos_categories` VALUES (1,0,'Administrator','','administrator','','1','left','<meta content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}--> \r\n<meta name=\"Description\" content=\"9/10/2009\" />\r\n<!-- .O   {color:black;   font-size:149%;} a:link   {color:blue !important;} a:active   {color:#C0504D !important;} a:visited   {color:purple !important;} --><!-- .sld   {left:0px !important;   width:6.0in !important;   height:4.5in !important;   font-size:103% !important;} -->\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p v:shape=\"_x0000_s1026\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">Each HyperOffice portal has a designated administrator. Typically this is the user who created the HyperOffice account. This administrator is a Level 1 administrator and has the ability to create: </span></span></span></p>\r\n<div>\r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">user accounts</span></span></span></li>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"> </span></span>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">aliases</span></span></span></li>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"> </span></span>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">default portal signature. </span></span></span></li>\r\n</ul>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">It is strongly recommended that user accounts and alias names be created prior to the Mail Exchange (MX) record being switched. </span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"><br /></span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"> </span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">Before your mail can be hosted with HyperOffice, you (the customer) must switch the MX record to the HyperOffice mail servers. </span></span></span></div>\r\n<div>\r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">The MX record is either hosted with the Domain Registrar e.g. GoDaddy, Network Solutions, etc. or with a Web Hosting service. <br />In some cases the Domain Registrar and the Web Host are the same. <br />It is not uncommon for these providers to give you access to the domain records.<br /> <br /></span></span></span></li>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"> </span></span>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">HyperOffice recommends that you switch the MX record at the end of your work day, preferably Friday. This is to minimize the potential loss of email in transit.<br /></span></span></span></li>\r\n</ul>\r\n</div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"><br /></span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"> </span></span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Once your mail is switched, the administrator can request POP, IMAP and SMTP settings for users looking to utilize Microsoft Outlook or Smart Phones.</span><img src=\"images/stories/2heads.gif\" alt=\"2heads\" style=\"float: right;\" height=\"78\" width=\"99\" /></span></span></div>\r\n<div></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></div>\r\n<div></div>\r\n<div><span style=\"font-family: Tahoma; font-size: 12pt;\"><br /></span></div>\r\n<div></div>\r\n</p:colorscheme>',1,0,'0000-00-00 00:00:00','',1,0,0,''),(2,0,'New Users','','administrator','','2','left','<meta content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}--> \r\n<meta name=\"Description\" content=\"9/10/2009\" />\r\n<!-- .O 	{color:black; 	font-size:149%;} a:link 	{color:blue !important;} a:active 	{color:#C0504D !important;} a:visited 	{color:purple !important;} --><!-- .sld 	{left:0px !important; 	width:6.0in !important; 	height:4.5in !important; 	font-size:103% !important;} -->\r\n<p>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme></p>\r\n<div v:shape=\"_x0000_s1026\"><span style=\"font-size: 12pt;\"> </span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Use HyperOffice as your primary, stand-alone web-based email client to access all email anywhere!  HyperOffice email offers you many versatile features in composing, organizing & storing your email.</span></span></span></div>\r\n<ul>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In Hyperoffice mail you may consolidate all your email accounts into a central view.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You may also import your Microsoft Outlook, or any other address book, organize by category, and share with others.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Compose in HTML or plain text, setup out of office replies or email forwarding, check spelling and more.Save and store your email messages in customized email folders.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Easily locate and manage your messages by using the sort, search, and filter features.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Special Spam and Quarantine folders filter malicious and unwanted emails out of your inbox.</span></span></span></p>\r\n</p:colorscheme></li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The User Checklist, along with the corresponding articles will guide you through the email setup process.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme></span></span></span></p>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"> </span></span></span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></div>\r\n<div v:shape=\"_x0000_s1026\"></div>\r\n<div v:shape=\"_x0000_s1026\"><span style=\"font-size: 12pt;\"><br /></span></div>\r\n<div></div>\r\n</p:colorscheme>',1,0,'0000-00-00 00:00:00','',1,0,0,''),(3,0,'Spam and Quarantine','','administrator','','3','left','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Below are some Frequently Asked Questions about Spam & Quarantined Mail in HyperOffice.<br /></span></span></span></p>\r\n<ol><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<li><a href=\"#what\">What is Spam?</a></li>\r\n<li><a href=\"#why\">Why am I Getting Spam?</a></li>\r\n<li><a href=\"#spammer\">What is a Spammer?</a></li>\r\n<li><a href=\"#quarantined\">What is Quarantined Mail?</a></li>\r\n</span></span></span></ol>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<hr />\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"what\"><strong>What is Spam?</strong></a> </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Spam</span> is the abuse of electronic messaging systems (including most broadcast media, digital delivery systems) to send unsolicited bulk messages indiscriminately. While the most widely recognized form of spam is <a href=\"http://en.wikipedia.org/wiki/E-mail_spam\" title=\"E-mail spam\">e-mail spam</a>, the term is applied to similar abuses in other media: <a href=\"http://en.wikipedia.org/wiki/Messaging_spam\" title=\"Messaging spam\">instant messaging spam</a>, <a href=\"http://en.wikipedia.org/wiki/Newsgroup_spam\" title=\"Newsgroup spam\">Usenet newsgroup spam</a>, <a href=\"http://en.wikipedia.org/wiki/Spamdexing\" title=\"Spamdexing\">Web search engine spam</a>, <a href=\"http://en.wikipedia.org/wiki/Spam_in_blogs\" title=\"Spam in blogs\">spam in blogs</a>, <a href=\"http://en.wikipedia.org/wiki/Wiki_spam\" title=\"Wiki spam\">wiki spam</a>, <a href=\"http://en.wikipedia.org/wiki/Classified_advertising\" title=\"Classified advertising\">online classified ads</a> spam, <a href=\"http://en.wikipedia.org/wiki/Mobile_phone_spam\" title=\"Mobile phone spam\">mobile phone messaging spam</a>, <a href=\"http://en.wikipedia.org/wiki/Forum_spam\" title=\"Forum spam\">Internet forum spam</a>, <a href=\"http://en.wikipedia.org/wiki/Junk_fax\" title=\"Junk fax\">junk fax transmissions</a>, <a href=\"http://en.wikipedia.org/wiki/Social_networking\" title=\"Social networking\">social networking</a> spam, and file sharing network spam.</span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Spamming remains economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the <a href=\"http://en.wikipedia.org/wiki/Barriers_to_entry\" title=\"Barriers to entry\">barrier to entry</a> is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by <a href=\"http://en.wikipedia.org/wiki/Internet_service_provider\" title=\"Internet service provider\">Internet service providers</a>, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.<sup id=\"cite_ref-0\"><a href=\"http://en.wikipedia.org/wiki/Spam_%28electronic%29#cite_note-0\">[1]</a></sup><sup id=\"cite_ref-Gyongyi_1-0\"><a href=\"http://en.wikipedia.org/wiki/Spam_%28electronic%29#cite_note-Gyongyi-1\"><br /></a><a href=\"http://en.wikipedia.org/wiki/Spam_%28electronic%29\">(Source: Wikipedia)</a></sup></span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"why\"><strong>Why am I getting Spam?</strong></a> </span></span></span></p>\r\n</div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Directory Harvest Attacks on email servers (AOL, Gmail, etc.)</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">A Web Crawler/Robot saw it on some website</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You clicked on a link in a spam email<br /></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You did not check the \"Do not send me email updates\" box on a web form</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">It was purchased from another spammer</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">They guessed???</span></span></span></li>\r\n</ul>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"spammer\"><strong>What is a Spammer?</strong></a> </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Professional spammers are essentially marketing companies that sell \"spam services\" to other     companies, much like any marketing company would sell other forms of advertising services.     Unfortunately, in the online world much of the cost of this type of direct marketing is shifted to the     receiver of the advertisement rather than to the sender of the message.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Because of widespread efforts to block spam, professional spammers must use creative techniques either     to get users to \"opt-in\" or \"request\" the advertisements, or they must find     creative ways to harvest email addresses to deliver spam so that the spammers cannot easily be blocked     from sending spam again in the future. One technique professional spammers use is \"hopping\"     from one Internet Service Provider (ISP) to another ISP to make it very difficult to determine where     the next round of spam they send will come from. Many ISPs only charge in the hundreds or perhaps     thousands of dollars for the setup of a commercial site. A professional spammer can then use this to     send potentially millions of email messages before having their service cut off.<br /></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"quarantined\"><strong>What is Quarantined Mail?</strong></a> </span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When your scanned messages do not pass the HyperOffice virus scan and are found infected, they are automatically moved to the Quarantined folder. The Quarantined folder will give you access to the sender of the email, so you know exactly where the virus came from. Attachments containing .bmp or .exe files are know carriers of viruses and will always be quarantined. </span></span></span></p>\r\n</div>\r\n</span></span></span></p>\r\n</div>\r\n<p v:shape=\"_x0000_s1026\">\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme></p>\r\n<div></div>\r\n<div></div>\r\n<div><span style=\"font-family: Tahoma; font-size: 12pt;\"><br /></span></div>\r\n<div></div>',1,0,'0000-00-00 00:00:00','',1,0,0,''),(4,0,'Mobile Devices','','administrator','','4','left','<br /><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy27383 = \'USERNAME\' + \'@\';  addy27383 = addy27383 + \'Company\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy27383 + \'\\\'>\' );  document.write( addy27383 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"  \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it  <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy58445 = \'USERNAME\' + \'@\';  addy58445 = addy58445 + \'Company\' + \'.\' + \'hyperoffice\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy58445 + \'\\\'>\' );  document.write( addy58445 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"  \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it  <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span>',1,0,'0000-00-00 00:00:00','',2,0,0,''),(5,0,'What is Email?','','administrator','','5','left','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In this diagram, the sender is using their company account to send an email to someone at a different company.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"> </span></span></span></p>\r\n<p style=\"text-align: center;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><br /><img src=\"images/stories/howemailworks.png\" alt=\"howemailworks\" height=\"453\" width=\"596\" /></span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step A:</strong> Sender creates and sends an email</span></span></span></p>\r\n</div>\r\n</div>\r\n<p lang=\"en\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The originating sender creates an email in their Mail User Agent (MUA) and clicks \'Send\'. The MUA is the application the originating sender uses to compose and read email, such as Eudora, Outlook, etc.</span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step B:</strong> Sender\'s MDA/MTA routes the email</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The sender\'s MUA transfers the email to a Mail Delivery Agent (MDA). Frequently, the sender\'s MTA also handles the responsibilities of an MDA. Several of the most common MTAs do this.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The MDA/MTA accepts the email, then routes it to local mailboxes or forwards it if it isn\'t locally addressed.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In our diagram, an MDA forwards the email to an MTA and it enters the first of a series of \"network clouds,\" labeled as a \"Company Network\" cloud.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step C:</strong> Network cloud</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An email can encounter a network cloud within a large company or ISP, or the largest network cloud in existence:the Internet. The network cloud may encompass a multitude of mail servers, DNS servers, routers, and other devices and services too numerous to mention. These are prone to be slow when processing an unusually heavy load, temporarily unable to receive an email when taken down for maintenance, and sometimes may not have identified themselves properly to the Internet through the Domain Name System (DNS) so that other MTAs in the network cloud are unable to deliver mail as addressed. These devices may be protected by firewalls, spam filters and malware detection software that may bounce or even delete an email. When an email is deleted by this kind of software, it tends to fail silently, so the sender is given no information about where or when the delivery failure occurred.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Email service providers and other companies that process a large volume of email often have their own, private network clouds. These organizations commonly have multiple mail servers, and route all email through a central gateway server (i.e., mail hub) that redistributes mail to whichever MTA is available. Email on these secondary MTAs must usually wait for the primary MTA (i.e., the designated host for that domain) to become available, at which time the secondary mail server will transfer its messages to the primary MTA.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step D:</strong> Email queue</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The email in the diagram is addressed to someone at another company, so it enters an email queue with other outgoing email messages. If there is a high volume of mail in the queue—either because there are many messages or the messages are unusually large, or both—the message will be delayed in the queue until the MTA processes the messages ahead of it.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step E:</strong> MTA to MTA transfer</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When transferring an email, the sending MTA handles all aspects of mail delivery until the message has been either accepted or rejected by the receiving MTA.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">As the email clears the queue, it enters the Internet network cloud, where it is routed along a host-to-host chain of servers. Each MTA in the Internet network cloud needs to \"stop and ask directions\" from the Domain Name System (DNS) in order to identify the next MTA in the delivery chain. The exact route depends partly on server availability and mostly on which MTA can be found to accept email for the domain specified in the address. Most email takes a path that is dependent on server availability, so a pair of messages originating from the same host and addressed to the same receiving host could take different paths. These days, it\'s mostly spammers that specify any part of the path, deliberately routing their message through a series of relay servers in an attempt to obscure the true origin of the message.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">To find the recipient\'s IP address and mailbox, the MTA must drill down through the Domain Name System (DNS), which consists of a set of servers distributed across the Internet. Beginning with the root nameservers at the top-level domain (.tld), then domain nameservers that handle requests for domains within that .tld, and eventually to nameservers that know about the local domain.</span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>DNS resolution and transfer process</strong></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">There are 13 root servers serving the top-level domains (e.g., .org, .com, .edu, .gov, .net, etc.). These root servers refer requests for a given domain to the root name servers that handle requests for that tld. In practice, this step is seldom necessary.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The MTA can bypass this step because it has already knows which domain name servers handle requests for these .tlds. It asks the appropriate DNS server which Mail Exchange (MX) servers have knowledge of the subdomain or local host in the email address. The DNS server responds with an MX record: a prioritized list of MX servers for this domain.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An MX server is really an MTA wearing a different hat, just like a person who holds two jobs with different job titles (or three, if the MTA also handles the responsibilities of an MDA). To the DNS server, the server that accepts messages is an MX server. When is transferring messages, it is called an MTA.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The MTA contacts the MX servers on the MX record in order of priority until it finds the designated host for that address domain.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The sending MTA asks if the host accepts messages for the recipient\'s username at that domain (i.e., username@domain.tld) and transfers the message.</span></span></span></p>\r\n</div>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step F: </strong>Firewalls, spam and virus filters</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The transfer process described in the last step is somewhat simplified. An email may be transferred to more than one MTA within a network cloud and is likely to be passed to at least one firewall before it reaches it\'s destination.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An email encountering a firewall may be tested by spam and virus filters before it is allowed to pass inside the firewall. These filters test to see if the message qualifies as spam or malware. If the message contains malware, the file is usually quarantined and the sender is notified. If the message is identified as spam, it will probably be deleted without notifying the sender.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Spam is difficult to detect because it can assume so many different forms, so spam filters test on a broad set of criteria and tend to misclassify a significant number of messages as spam, particularly messages from mailing lists. When an email from a list or other automated source seems to have vanished somewhere in the network cloud, the culprit is usually a spam filter at the receiver\'s ISP or company. This explained in greater detail in Virus Scanning and Spam Blocking.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><strong><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Delivery</span></span></span></strong></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In the diagram, the email makes it past the hazards of the spam trap...er...filter, and is accepted for delivery by the receiver\'s MTA. The MTA calls a local MDA to deliver the mail to the correct mailbox, where it will sit until it is retrieved by the recipient\'s MUA.</span></span></span></p>\r\n</div>\r\n<meta content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}-->',1,0,'0000-00-00 00:00:00','',1,0,0,''),(6,0,'Start Here','','administrator','','6','right','',1,0,'0000-00-00 00:00:00','',1,0,0,''),(7,0,'Training Videos','','administrator','','7','left','',1,0,'0000-00-00 00:00:00','',2,0,0,'');

--
-- Table structure for table `jos_components`
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CREATE TABLE `jos_components` (
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  `link` varchar(255) NOT NULL DEFAULT '',
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  `parent` int(11) unsigned NOT NULL DEFAULT '0',
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  `admin_menu_alt` varchar(255) NOT NULL DEFAULT '',
  `option` varchar(50) NOT NULL DEFAULT '',
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  `admin_menu_img` varchar(255) NOT NULL DEFAULT '',
  `iscore` tinyint(4) NOT NULL DEFAULT '0',
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INSERT INTO `jos_components` VALUES (1,'Banners','',0,0,'','Banner Management','com_banners',0,'js/ThemeOffice/component.png',0,'track_impressions=0\ntrack_clicks=0\ntag_prefix=\n\n',1),(2,'Banners','',0,1,'option=com_banners','Active Banners','com_banners',1,'js/ThemeOffice/edit.png',0,'',1),(3,'Clients','',0,1,'option=com_banners&c=client','Manage Clients','com_banners',2,'js/ThemeOffice/categories.png',0,'',1),(4,'Web Links','option=com_weblinks',0,0,'','Manage Weblinks','com_weblinks',0,'js/ThemeOffice/component.png',0,'show_comp_description=1\ncomp_description=\nshow_link_hits=1\nshow_link_description=1\nshow_other_cats=1\nshow_headings=1\nshow_page_title=1\nlink_target=0\nlink_icons=\n\n',1),(5,'Links','',0,4,'option=com_weblinks','View existing weblinks','com_weblinks',1,'js/ThemeOffice/edit.png',0,'',1),(6,'Categories','',0,4,'option=com_categories&section=com_weblinks','Manage weblink 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--
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  `misc` mediumtext,
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  `default_con` tinyint(1) unsigned NOT NULL DEFAULT '0',
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  `user_id` int(11) NOT NULL DEFAULT '0',
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  `webpage` varchar(255) NOT NULL DEFAULT '',
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--
-- Table structure for table `jos_content`
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CREATE TABLE `jos_content` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
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  `introtext` mediumtext NOT NULL,
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  `images` text NOT NULL,
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  `metakey` text NOT NULL,
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-- Dumping data for table `jos_content`
--

INSERT INTO `jos_content` VALUES (1,'Aliases','aliases','','<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">If you have email addresses that you do not want to create as users, you can create <A href=\"http://collaboration.hyperoffice.com/administration/39-administrator-console/247-aliases.html\" mce_href=\"http://collaboration.hyperoffice.com/administration/39-administrator-console/247-aliases.html\">Aliases</A> to forward to&nbsp;a user\'s email address&nbsp;or to external email addresses. </SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">An Alias is an email address that allows you to forward mail to one or more users email accounts. <BR><BR>To create an alias, simply click on the <STRONG>Administrator Console</STRONG> button located in the lower right-hand corner of your Desktop. Click on <STRONG>Aliases</STRONG>, type the name of your alias, e.g. <STRONG>Sales</STRONG>.&nbsp; Type one or more email address in the email address box. Click on <STRONG>Create Alias</STRONG> to create your alias.<BR></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\">Note: Multiple email addresses should be separated by a comma.</SPAN></SPAN><BR></SPAN></SPAN></P>\r\n<P>&nbsp;</P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><BR></SPAN></P>','',1,1,0,1,'2009-09-03 21:52:23',62,'','2010-08-24 16:49:03',62,0,'0000-00-00 00:00:00','2009-09-03 21:52:23','0000-00-00 00:00:00','','','show_title=0\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=0\nshow_print_icon=0\nshow_email_icon=0\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,3,'robots=\nauthor='),(2,'Creating Users','aliases','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When migrating a domain that is already being used to receive email, care should be taken to ensure that the HyperOffice usernames match the portion of the users email address prior to the \'@\' symbol. Therefore if a user is currently recieving email as: <br /><br /><span style=\"text-decoration: underline;\"><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy35577 = \'Jane\' + \'@\';  addy35577 = addy35577 + \'company\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy35577 + \'\\\'>\' );  document.write( addy35577 );  document.write( \'<\\/a>\' );  //--><a href=\"mailto:Jane@company.com\">Jane@company.com</a> <!--  document.write( \'<span style=\"\\\"     \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></span><br /><br />and the \'company.com\' domain is being transferred to HyperOffice, her HyperOffice login username should be: <br /><br />Jane</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">to ensure that she does not lose any email.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></p>','',1,1,0,1,'2009-09-03 21:50:47',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-03 21:50:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,2,''),(3,'MX Records','aliases','','<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To transfer your current domain to HyperOffice you\'ll need to follow the steps below to change your MX Record.</span></span></span><br /><ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Contact your Email Domain Host.</span><span style=\"color: #000000;\"> </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Look for a section that says <strong>DNS Controls</strong>. You may have to select the domain you will be modifying before you can see the DNS controls section.</span><span style=\"color: #000000;\"> </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Look for a section that says <strong>Add MX record</strong>, <strong>Configure MX records</strong>, or <strong>Email Settings</strong>. You want to add an <strong>MX record</strong> for the \"<strong>@</strong>\" domain that points to \"<strong>custommail.hyperoffice.com</strong>\". Save your settings.</span><span style=\"color: #000000;\"></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">While in the MX records section, <strong>DELETE ALL OTHER MX RECORDS</strong>. This will make sure that all mail goes to your HyperOffice account.</span><span style=\"color: #000000;\"></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Log out and you are done. Please note that it takes up to 48 hours for the changes to take place.</span></span></span></li>\r\n</ol><ol></ol>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">By Phone</span></span></span></p>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When calling your DNS provider basically all you need to tell them is:<br /><br />You need to <strong>Add an MX record</strong> for the \"<strong>@</strong>\" domain that points to \"<strong>custommail.hyperoffice.com</strong>\". Then have them <strong>DELETE ALL OTHER MX RECORDS</strong>.</span></span></span></p>\r\n<ul>\r\n</ul>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Please be aware that while we have provided this information to make your DNS changes easier, HyperOffice is not responsible for the content listed in these steps, as we are not the authoritative source of this information. Any further questions about this process should be directed toward the respective domain registrar. </span></span></span></p>\r\n<ul>\r\n</ul>','',1,1,0,1,'2009-09-03 22:08:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-03 22:08:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,2,''),(4,'SMTP','aliases','','<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Simple Mail Transfer Protocol (SMTP) is the outgoing server of your Outlook Email setup.&nbsp; Users who have purchase HyperOffice Business Email, will be provided access to our SMTP servers.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">SMTP information is provided to the Level I Administrator.&nbsp; The Level I Administrators request and administer to their community, the SMTP information.&nbsp; If you are not the Level I Administrator of your account and do not know your SMTP information, please contact your Account Administrator for those details.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><STRONG>Setting up SMTP Server in Outlook</STRONG></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">While setting up an IMAP or POP account on your computer or mobile device, it&nbsp;often will&nbsp;prompt you for outgoing SMTP information.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">In Outlook, there are two areas you will need to fill in information:</SPAN></SPAN></SPAN></P>\r\n<UL>\r\n<LI>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The first is the <STRONG>\"Outgoing Mail Server (SMTP)\"</STRONG> on the main email setup page. </SPAN></SPAN></SPAN></P></LI>\r\n<LI>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The second is under <STRONG>\"More Settings\",</STRONG> under the <STRONG>\"Outgoing Servers\" Tab</STRONG>. </SPAN></SPAN></SPAN></P></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The <STRONG>Outgoing Mail Server (SMTP) </STRONG>will be provided to you by your Administrator and should have a format like: smtp.<MAILSERVER>.com</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Clicking <STRONG>\"More Settings\",</STRONG> and selecting the&nbsp; <STRONG>\"Outgoing Servers\" </STRONG>tab, you will then select <STRONG>My Outgoing Server Requires Authentication</STRONG>, and click<STRONG> log on using</STRONG> the username provided to you by your Administrator.&nbsp; The format is similar to <A href=\"mailto:12345-user47@%3Cmailserver%3E.com\" mce_href=\"mailto:12345-user47@%3Cmailserver%3E.com\">12345-user47@mailserver.com</A>.&nbsp; <BR>The password will be provided to you at the time you receive your username.</SPAN></SPAN></SPAN></P>\r\n<P style=\"PADDING-LEFT: 30px\" mce_style=\"padding-left: 30px;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><STRONG><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\">NOTE</SPAN>:</STRONG> If you&nbsp;are the administrator for your account and do not have your SMTP information, please call into the Support Line to&nbsp;speak with a&nbsp;Support Representative.</SPAN></SPAN></SPAN></P>','',1,1,0,1,'2009-09-03 22:08:22',62,'','2010-08-24 16:48:16',62,0,'0000-00-00 00:00:00','2009-09-03 22:08:22','0000-00-00 00:00:00','','','show_title=0\nlink_titles=0\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=0\nshow_print_icon=0\nshow_email_icon=0\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,5,'robots=\nauthor='),(5,'Alternate Methods of Accessing Mail','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">There are three methods of accessing Mail:</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">1.  Logging into your web portal either from a PC or Mobile web browser.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">2.  Using a 3rd-party local mail client such as Outlook, Entourage, or Thunderbird.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">3.  Using a 3rd-party mobile handheld device such as iPhone, Blackberry, or Palm.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The settings below will allow you to access your Mail from virtually anywhere on earth assuming an active internet connection with the use of the IMAP or POP protocols:<br /></span><br /><strong><span style=\"color: #ff0000;\">Note:</span></strong> <span style=\"color: #000000;\">For more information on the differences between IMAP and POP, please refer to our <article on the topic>.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Name:</strong> <Your Name><br /><strong>Email Address:</strong> <Your \"Send-As\" Email Address><br /><br /><strong>Incoming Mail Server (for POP):</strong> pop.hyperoffice.com<br /><strong>Incoming Mail Server (for IMAP):</strong> imap.hyperoffice.com<br /><strong>Username:</strong> <username>@<yourdomain.com><br /><strong>Password:</strong> <login password></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">Note:</span></strong><span style=\"color: #000000;\"> If you do not have a Business Email plan, \'yourdomain.com\' will match your login address.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Outgoing SMTP: </strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In order to send mail, you will need SMTP settings.  If you have not been provided with this information you must request these settings from your Administrator. </span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<p><span style=\"font-size: 12pt;\"><strong><span style=\"color: #ff0000;\">Note for Administrators:</span></strong> </span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">If you do not have Outgoing SMTP Settings and are on a Business Email plan, please contact Support directly to request these settings. </span></span><br /></span></p>\r\n</span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></p>\r\n<br /><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"> </span></span></span>','',1,2,0,2,'2009-09-16 22:14:33',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-16 22:14:33','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,0,''),(6,'Creating an Email Signature','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Creating an Email Signature is done from your Mail Settings.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">CREATE AN EMAIL SIGNATURE<br /></span></span></span></strong></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">Click the <strong>Settings</strong> Tab</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">Click the <strong>Mail </strong>icon</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">Create your <strong>Email Signature</strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: small; color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\"><strong>Update Information</strong></span><br /></span></span></span></span></span></span></li>\r\n</ol>','',1,2,0,2,'2009-09-21 20:53:40',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-21 20:53:40','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(7,'Creating Email Filters','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To help you locate a message quickly, you can filter the messages in any of your folders in the mailbox view.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When you use the filter option, only those messages that meet your filter criteria display. For a more general search, click the <span style=\"font-weight: bold;\"><strong>S</strong></span><span style=\"font-weight: bold;\"><strong>earch</strong></span> button.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">CREATE AN EMAIL FILTER</span></span></strong></span></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Select the <strong>Settings </strong>tab on the left hand navigation bar.</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Click on the <strong>Mail </strong>icon.</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">At the bottom of the page select <strong>Configure Filters\\Blocked Senders</strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Select <strong>Create Mail Filter</strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Type in your criteria, e.g.<br />From Field contains the phrase <strong>@hyperoffice.com<br /></strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Move message to: <strong>Select folder</strong></span></span></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: small; color: #9a1218;\"><span style=\"color: #000000;\"><strong><span style=\"font-size: 12pt;\">Create Mail Filter</span><br /></strong></span></span></span></span></span></li>\r\n</ol>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<br /><ol></ol>','',1,2,0,2,'2009-09-21 21:10:26',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-21 21:10:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(8,'Creating Mail Folders','aliases','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The Folder View section is located on the upper menu bar on the Screen after entering into your Personal Mail.  <br />This section is designed to make it easy to locate, manage, and organize your Emails.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>To Create a New Mail Folder</strong></span></span></span></p>\r\n<ol>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click the <strong>folder view</strong> tab.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <strong>new folder.</strong></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Type in the <strong>Name </strong>of the New Folder.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Assign the <strong>Parent Folder.</strong></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Create New Folder</strong></span></span></span></li>\r\n</ol>','',1,2,0,2,'2009-09-18 17:09:53',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-18 17:09:53','0000-00-00 00:00:00','','','show_title=\nlink_titles=1\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(9,'Email Sending Limitations','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Web Interface</strong><br />TO: 200 recipients<br />BCC: 50 recipients <br /><br /><strong>SMTP sending*</strong><br />100 recipients per message (TO, BCC, CC)<br />500 total messages per day<br />10 MB attachment limit</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">*requires a Business Email Account. For more information please contact your sales representative.</span></span></span></p>','',1,2,0,2,'2009-09-04 00:30:19',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 00:30:19','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,6,'','',0,0,''),(10,'Windows Mobile Devices','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">HyperOffice provides a business class Email service. This article will outline the several different ways to get your Email from our servers to your mobile device.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Your Browser</strong></span></span></span></p>\r\n<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The easiest way to get your Email on your handheld is to use your data plan and browser. Most handheld devices will have a built in browser for accessing the Internet.<br /><em>To Use:</em> Just point your browser to your portal login page (like you would normally do if you were at a desktop computer). Our system recognizes that you are using a handheld and the screen will be sized correctly for you.<br /><br /></span></span></span>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Set up Forwarding<br /></strong><br />If your mobile device already has an Email address you can have HyperOffice \"Forward a Copy\" of every Email you receive directly over to your device.<br /><br /><strong>To Use:</strong></span></span></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Log in to your HyperOffice account.</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Click on Settings</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Click on Email</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Scroll down to the bottom and click on \"Configure Auto Responder\\Forwarding\"</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the \"use forwarding:\" section, Select \"Forward A Copy\"</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Enter the Email address given to you by your handheld provider. If you have a Blackberry, it will probably be something like \\n // --><a href=\"mailto:username@attwireless.blackberry.net\">username@attwireless.blackberry.net</a>. If you have a Treo or something else, it will be a different address.</span></span></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy51659 = \'username\' + \'@\';  addy51659 = addy51659 + \'attwireless\' + \'.\' + \'blackberry\' + \'.\' + \'net\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy51659 + \'\\\'>\' );  document.write( addy51659 );  document.write( \'<\\/a>\' );  //--> <!--  document.write( \'<span style=\"\\\"       \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Click \"Update Information\".<br /></span></span></span></li>\r\n</ul>\r\n<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"></span></span></span>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Use your mobile device mail client</strong></span></span></span></p>\r\n<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To set up Email this way, you first need to determine if your handheld device supports POP3 or IMAP (or both). Then you will need to configure your mail client accordingly. <strong>NOTE</strong>: There are many different types of handheld devices and mail clients out there. For this reason, we cannot issue direct support for them. However, there should be enough information from the settings below to set them up correctly. Please contact the support line for your device if you have issues getting it set up.<br /><br /><em>If you would like to use IMAP</em>, the following settings should be used-<br /><strong>Incoming server:</strong> IMAP.hyperoffice.com<br /><strong>Incoming username:</strong> Your entire HyperOffice Email address<br /><strong>Incoming password:</strong> your HyperOffice password<br /><br /><em>If you would like to use POP3</em>, the following settings should be used-<br /><strong>Incoming server:</strong> POP.hyperoffice.com<br /><strong>Incoming username:</strong> Your entire HyperOffice Email address<br /><strong>Incoming password:</strong> your HyperOffice password<br /><br /><strong>NOTE</strong>: In both cases, the default settings and port numbers should stay the same. Also, HyperOffice does not provide an Outgoing Server for sending. The Outgoing server, username, and password should be provided by your handheld provider.<br /><br /></span></span></span>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Troubleshooting:</strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>All of my mail is in my handheld now, but I don\'t see it on the web when I log into HyperOffice.</strong><br /><strong>A:</strong>You are probably using POP3 with your device. Sometimes POP3 users select a setting that says \"download messages from server\". If you have this set, then your messages are taken off of HyperOffice and put directly on your phone. To fix, make sure your phone settings are \"Leave messages on the server\". Please contact your handheld provider if you cannot find this setting on your device. You could also switch to a different method like IMAP or Forwarding to get your mail.<br /><br /><strong>Which method should I use to see all of my different mail folders (not just the Inbox)?</strong><br /><strong>A:</strong> You will want to use your handheld browser to get your Email (option 1 in this article) or use IMAP to get access to all of your folders located in HyperOffice. POP3 connections will only download from the Inbox, and forwarding does not deal with folders.<br /><br /><strong>My IMAP or POP3 connection is not connecting at all.</strong><br /><strong>A:</strong> Please make sure you are using your entire Email address for your username. If you have customized Email with us, it should be something like: \\n // --><a href=\"mailto:USERNAME@Company.com\">USERNAME@Company.com</a> . If you do not have customized Email with us, it will be like: \\n // --><a href=\"mailto:USERNAME@Company.hyperoffice.com\">USERNAME@Company.hyperoffice.com</a> .</span></span></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy27383 = \'USERNAME\' + \'@\';  addy27383 = addy27383 + \'Company\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy27383 + \'\\\'>\' );  document.write( addy27383 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"       \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy58445 = \'USERNAME\' + \'@\';  addy58445 = addy58445 + \'Company\' + \'.\' + \'hyperoffice\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy58445 + \'\\\'>\' );  document.write( addy58445 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"       \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></p>\r\n<p> </p>\r\n<p> </p>','',1,2,0,2,'2009-09-04 00:32:40',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 00:32:40','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,''),(11,'Greylisting in HyperOffice','aliases','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Below are some Frequently Asked Questions about the Greylisting technology adopted by HyperOffice. </span></span></span></p>\r\n<ol><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<li><a href=\"#want\">What is greylisting and why do I want it?</a></li>\r\n<li><a href=\"#How\">How does greylisting work?</a></li>\r\n<li><a href=\"#work\">Why does greylisting work?</a></li>\r\n<li><a href=\"#delayed\">Will my e-mail be delayed?</a></li>\r\n</span></span></span></ol>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<hr />\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"want\"><strong>What is Greylisting?</strong></a> </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Greylisting stops most SPAMmers from succeeding at getting unsolicited email into your private mail box, while at the same time creating a log of your \"friendly/legitimate\" email addresses. It reduces the amount of junk e-mail (SPAM) delivered to our customers by simply forcing the sender\'s ISP, or server, to resend the email with a confirmation so we can determine it is, in fact, from a legitimate source. By implementing Greylisting we are capitalizing on those nasty SPAMmers\' reluctance to configure their mail servers according to Internet standards. Greylisting has shown to decrease the amount of SPAM you receive by up to 98%! Greylisting is simply fabulous for eliminating those irritating unwanted email messages, and we think you\'ll agree, that\'s good news for all of us on the Internet with HyperOffice! </span></span></span></p>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"How\"><strong>How does greylisting work?</strong></a> </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">With Greylisting, the HyperOffice mail servers maintain a record of three pieces of information when an e-mail is received: </span></span></span></p>\r\n<ol><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<li>the IP address of the machine sending the e-mail,</li>\r\n<li>the e-mail address of the person sending the e-mail, and</li>\r\n<li>the e-mail address to which the e-mail is being delivered.</li>\r\n</span></span></span></ol> <span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">This set of information is captured and recorded on the servers, and communication with the sender\'s server is terminated. The HyperOffice servers reply to the sending server to say essentially \"Sorry, we\'re too busy right now. Please try again to send this e-mail later.\" The message (called a \"400-level\") is specifically \"temporary\" and properly configured mail servers will queue the message and retry after some period of time.</span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Shortly afterward the HyperOffice servers prepare to receive the e-mail again.  When the delivery is attempted again - <em>any time over the next 12 hours</em> - the servers match the information that was collected previously and the e-mail is delivered without delay. From that point on, any time a message from the sender is delivered the mail is delivered <span style=\"text-decoration: underline;\">immediately</span>. </span></span></span></p>\r\n<span style=\"color: #000000;\"><strong><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"work\">Why does Greylisting work?</a> </span></span></strong></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">According to the Internet specification, when a mail server receives a \"400-level\" error, it must queue the e-mail message and try later to deliver it. For legitimate e-mail, this process is standard and mandatory. Properly configured mail servers will redeliver their messages appropriately and Greylisting should not represent a delivery challenge to them. Because SPAMmers send hundreds of thousands of e-mails per day to addresses they do not know to be working, they generate a large number of bounced messages. Acknowledging server responses for these messages, storing the messages on a server for some period of time, and redelivering them again represents for SPAMmers a resource-intensive process that might very well not return sales of their products or services. As a result, they intentionally mis-configure their mail servers. By requiring that every incoming e-mail message to Access Now originate from a properly configured mail server, most SPAM is filtered</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><strong><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"delayed\">Will my e-mail be delayed?</a></span></span></strong></span><br /><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Your E-mail will only be delayed for a short period when people send email to you for the FIRST TIME. Once a sender has successfully been determined to be from a legitimate source on that first try, all other email from that same sender after that will be delivered through immediatly without delay.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">E-mail affected by Greylisting will be delayed a minimum of 10 seconds. This is the delay interval required by the SMTP servers in order to prevent immediate re-delivery by already-connected SPAM servers. The message may be redelivered without challenge by the servers for up to 12 hours. After 12 hours, the original record of the message is destroyed and the challenge/re-delivery process must begin again.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Internet specifications suggest that messages temporarily refused be redelivered within 4 hours, and most servers are configured to retry in far less time - often on the order of 5 minutes. The specific delay will depend on the configuration of the sender\'s e-mail servers.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In the unlikely event that the e-mail message is not received within 12 hours, it is possible that the sender\'s e-mail server, just like a SPAM server, is not configured according to Internet standards. Contact HyperOffice customer support to help determine if this is the case. Copies of the headers from the bounced e-mail message will be necessary for support. </span></span></span></p>\r\n<input id=\"gwProxy\" type=\"hidden\" /><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,3,0,3,'2009-10-07 19:07:02',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-10-07 19:07:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(12,'Marking Mail as Spam','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Move your unwanted messages (junk mail) that you don\'t want to receive into the <span style=\"font-weight: bold;\"><strong>Spam</strong></span> folder. Once you move a message into this folder, all future messages from the same sender are automatically moved into this folder.<br /><strong><br />MARKING MAIL AS SPAM</strong></span></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Place a <strong>checkmark</strong> in front of the message you wish to move to spam.</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">At the bottom of the Inbox page, click the <strong>down arrow</strong> behind [Select a Target Folder].</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select the <strong>Spam</strong> folder</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\">Click the <strong>Move To </strong>button.</span><br /></span></span></span></li>\r\n</ol>','',1,3,0,3,'2009-09-04 00:35:54',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 00:35:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=0\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(13,'Understanding Spam','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Spam is in many ways the most annoying part about using email.  Either you get way too much Spam, or legitimate emails disappear into the Spam Folders--and sometimes both!  HyperOffice\'s Mail system is designed to prevent unwanted Spam from ever arriving into your account, so at the start we recommend checking your Spam folder periodically to see if you\'re missing anything important from your Inbox.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The anti-Spam service is a learning system so it should improve over time, and we do our best to provide you (the User) with as much control as possible to handle the issue.  Here are a few of the methods to manage your Spam:</span></span></span></p>\r\n<h4><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Mark as Spam</span></span></span></h4>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Check your Spam folder and \'Mark as Not Spam\' if it doesn\'t belong there.  This will prevent emails from the specific email address and mail server from being put in Spam again. (Refer to our article on Mail Functions for more info)</span></span></span></p>\r\n<h4><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Email Whitelisting</span></span></span></h4>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Send emails to addresses you want to receive mail from.  Sending an email to a recipient address will automatically \'Whitelist\' the email, so emails from those addresses will not arrive in Spam. (Refer to our article on Composing an Email for instructions)</span></span></span></p>\r\n<h4><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Create Email Filters</span></span></span></h4>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Mail filters are easily one of the most effective tools available for managing your Inbox and your Spam.  By creating a Mail Filter, you can specify which emails go where within your Mail account.  You can filter by keyword, address, domain, and direct emails to any folder within your mail section.  Please refer to our article on Creating Mail Filters <here>.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>For Outlook Users,</strong> the problem of important emails going into Spam straightforward to address.  If you want to rely on Outlook\'s \'Junk Email\' filtering, we recommend that you simply \'Turn Off\' the Spam filtration.  This is done by creating a mail filter that catches everything and pushes it to the Inbox.  Instructions for setting up that kind of mail filter can be found <here>.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">There are a few important points for <strong>Outlook</strong> and other <strong>3rd-party mail client</strong> users who decide to use <strong>POP</strong>:</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>You will not see the Spam folder</strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The reason we recommend \'disabling\' the anti-Spam system is because when using a POP account, you will not be able to see the Spam folder in Outlook.  This means that emails can get put in the Spam folder, and there will be no way to know without going into the Web Mail.  Using IMAP also bypasses this issue.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>You do not receive the benefit of the automatic whitelisting</strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When you send from within Outlook you are sending outside of the HyperOffice system, and because of this</span></span></span></p>','',1,3,0,3,'2009-09-04 00:34:37',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 00:34:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=1\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,0,''),(14,'Understanding the Quarantine','aliases','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The Quarantine exists to protect you and your colleagues from hazardous email contents--viruses, trojans, and other malicious forms of malware.  If you find that an email has been placed in the Quarantine, it is likely for a good reason.  If, however, you believe the item to be legitimate then you can retrieve the contents.  Simply follow the instructions in the text document that is saved as an attachment to the original email, and you can then access and download the email\'s contents normally.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Just as with Spam, Outlook Users using POP to connect will not be able to view the Quarantine Folder listed in your Portal.  We recommend setting up an IMAP account so that the Quarantine folder will display.  Please follow the instructions <here> in order to configure your Outlook for IMAP.</span></span></span></p>','',1,3,0,3,'2009-09-16 20:12:16',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-16 20:12:16','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(15,'Blackberry','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To configure IMAP access for your BlackBerry, just follow these steps:</span></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">From your BlackBerry home screen, select the <strong>BlackBerry Set-up</strong> icon, and choose <strong>Personal Email Set-up</strong>. (On older devices, just look for the <strong>Personal Email Set-up</strong> icon.) </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select <strong>Personal Email Set-up</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Accept Terms and Conditions. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">On the \'Email Account Set-up\' page, enter <strong>your full email address</strong> (including \'@your_company.hyperoffice.com’ or \'@your_domain.com\') but just add an <strong>‘x’</strong> to the \'Password:\' field. Select <strong>Next</strong>. <br /><br /><em>- This Step is required to force the Blackberry device to provide the following prompts.  After this step, when prompted for your password use your normal HyperOffice password to complete the setup.</em></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">You\'ll see a screen that says \'We were unable to configure [username@your_domain.com].\' Select <strong>I will provide the settings to add this email account</strong>, then <strong>Next</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select <strong>Internet Service Provider Email (POP/IMAP)</strong>, then <strong>Next</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select <strong>I will provide the settings to add this email account</strong>, then <strong>Next</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">You\'ll see \'The BlackBerry Internet Service could not configure [username@your_domain.com] email account.\' Select <strong>Provide The Settings</strong> to continue. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the \'User name:\' field, enter <strong>your full email address</strong> (including \'@your_domain.com\').  Then enter <strong>your HyperOffice password</strong> in the \'Password:\' field. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the \'Email server:\' field, enter <strong>\'imap.hyperoffice.com\'</strong>, then select <strong>Next</strong>. If IMAP access was successfully configured, select <strong>OK</strong>. </span></span></span></li>\r\n</ol>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><br />To review, the Blackberry Email Setup will prompt you for these details:<br /><br /><strong>Name:</strong> <Your Name><br /><strong>Email Address:</strong> <Your \"Send-As\" Email Address><br /><br /><strong>Incoming Mail Server (for POP):</strong> pop.hyperoffice.com<br /><strong>Incoming Mail Server (for IMAP):</strong> imap.hyperoffice.com<br /><strong>Username:</strong> <username>@<yourdomain.com><br /><strong>Password:</strong> <login password></span></span></span></p>','',1,4,0,4,'2009-09-04 00:42:36',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 00:42:36','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(16,'IPhone','aliases','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>CONFIGURING YOUR IPHONE<br /><br /></strong>1. Go to the <strong>Main Menu</strong> and select <strong>Settings</strong>.<br /><br />2. Scroll down and select <strong>Mail</strong>.<br /><br />3. Select <strong>Add Account</strong><br /><br />4. Select <strong>Other</strong>.<br /><br />5. Select which type of email account you want: <strong>IMAP</strong> or <strong>POP</strong> and add the following information to this page:<br /><br /><strong>Name:</strong> Your Name<br /><strong>Address:</strong> \\n // --><a href=\"mailto:youraddress@yourdomain.com\">youraddress@yourdomain.com</a><br /><strong>Description:</strong> Short Description<br /><br /><strong>Incoming Mail Server (IMAP):</strong><br /><br /><strong>Host Name:</strong> imap.hyperoffice.com<br /><strong>Username:</strong> \\n // --><a href=\"mailto:youraddress@yourdomain.com\">youraddress@yourdomain.com</a><br /><strong>Password:</strong> yourpassword<br /><br /><strong>Incoming Mail Server (POP):</strong><br /><br /><strong>Host Name:</strong> pop.hyperoffice.com<br /><strong>Username:</strong> \\n // --><a href=\"mailto:youraddress@yourdomain.com\">youraddress@yourdomain.com</a><br /><strong>Password:</strong> yourpassword<br /><br /><strong>Outgoing Mail Server:</strong><br /><br /><em>If you have purchased Business Email, please contact us and we will provide the outgoing SMTP server. </em><br /><br />6. Click <strong>Save</strong>.<br /><br />7. Get back into the account and scroll to the bottom of that page and click <strong>Advanced</strong>. Add the following information on this page:</span></span></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy51082 = \'youraddress\' + \'@\';  addy51082 = addy51082 + \'yourdomain\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy51082 + \'\\\'>\' );  document.write( addy51082 );  document.write( \'<\\/a>\' );  //--> <!--  document.write( \'<span style=\"\\\"      \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy39406 = \'youraddress\' + \'@\';  addy39406 = addy39406 + \'yourdomain\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy39406 + \'\\\'>\' );  document.write( addy39406 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"      \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'ma\' + \'il\' + \'to\';  var path = \'hr\' + \'ef\' + \'=\';  var addy10356 = \'youraddress\' + \'@\';  addy10356 = addy10356 + \'yourdomain\' + \'.\' + \'com\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy10356 + \'\\\'>\' );  document.write( addy10356 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"      \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong><span style=\"color: #ff0000;\">NOTE</span>:</strong> If you receive a message stating the iPhone could not connect using SSL, choose \'Yes\' to try again without SSL.  The message may pop up a second time.  If it does not work, simply save the account, and confirm the settings below:<br /><br /><strong>POP SETTINGS:</strong><br /><br /><strong>Deleted Messages:</strong><br /><br /><strong>Remove:</strong> After one week<br /><br /><strong>Incoming Settings:</strong><br /><br /><strong>Use SSL:</strong> OFF<br /><strong>Authentication:</strong> Password<br /><strong>Delete from server:</strong> Seven days<br /><strong>Server port:</strong> 110<br /><br /><strong>Outgoing Settings:</strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>Server port:</strong> 587<br /><br /><strong>IMAP SETTINGS:</strong><br /><br /><strong>Mailbox Behaviors:<br /></strong><br /><strong>Drafts Mailbox:</strong> As desired<br /><strong>Sent Mailbox:</strong> As desired<br /><strong>Deleted Mailbox:</strong> As desired<br /><br /><strong>Deleted Messages:<br /></strong><br /><strong>Remove:</strong> After one week<br /><br /><strong>Incoming Settings:</strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>IMAP Path Prefix:</strong> /<br /><strong>Server Port:</strong> 143<br /><br /><strong>Outgoing Settings:</strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>Server Port:</strong> 587</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">If you\'re still having trouble, please visit the <a href=\"http://support.apple.com/kb/TS1426?viewlocale=en_US\">Apple IPhone Support page</a> to find out what to do if you are unable to send or receive Mail.</span></span></span></p>\r\n<p> </p>','',1,4,0,4,'2009-09-04 00:42:07',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 00:42:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(17,'MS Outlook 2003 IMAP Configuration','aliases','','<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">To set up MS Outlook 2002/2003 email for HyperOffice, follow these steps:<BR><BR>1. Open Microsoft Outlook. From the <STRONG>Tools</STRONG> menu, select E-mail Accounts.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><STRONG><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\">Note</SPAN>:</STRONG> If E-Mail Accounts does not appear, it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal any hidden menu options.<BR><BR>2. The E-mail Accounts window appears. Click the <STRONG>Add a new e-mail account</STRONG> option. <BR><BR><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2003/newemailacct.jpg\" width=525 height=398 mce_src=\"images/outlook2003/newemailacct.jpg\"><BR><BR>Then click <STRONG>Next</STRONG>. <BR><BR>3. The Server Type dialog appears. Select the <STRONG>IMAP</STRONG> option. </SPAN></SPAN></SPAN></P>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2003/servertype.jpg\" width=518 height=412 mce_src=\"images/outlook2003/servertype.jpg\"><BR></SPAN></SPAN></SPAN></DIV>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Then click <STRONG>Next</STRONG>. <BR><BR>4. The E-mail Accounts dialog appears. On this dialog type your user information: </SPAN></SPAN></SPAN></P>\r\n<DIV id=id><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2003/2003smtp.jpg\" width=518 height=407 mce_src=\"images/outlook2003/2003smtp.jpg\"><BR><BR></SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Your Name:</SPAN></SPAN></SPAN></DIV>\r\n<DIV>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Type your first and last name (what you want to appear in the \"From\" line when you send email to other recipients)</SPAN></SPAN></SPAN></LI></UL></DIV>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">E-mail Address: </SPAN></SPAN></SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Use the email address that you normally use or that your administrator has given you (for example, <A href=\"mailto:username@yourcompany.hyperoffice.com\" mce_href=\"mailto:username@yourcompany.hyperoffice.com\">username@yourcompany.hyperoffice.com</A> <SPAN style=\"DISPLAY: none\" mce_style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it </SPAN>or <A href=\"mailto:username@yourcompany.com\" mce_href=\"mailto:username@yourcompany.com\">username@yourcompany.com</A> <SPAN style=\"DISPLAY: none\" mce_style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it </SPAN>if you have a custom domain setup).</SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Server Information: Enter the following information:</SPAN></SPAN></SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Incoming Mail Server (IMAP): imap.HyperOffice.com</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Outgoing Mail Server (SMTP): enter your ISP’s SMTP server address. </SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\"><STRONG>Note<SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">:</SPAN></STRONG></SPAN> If your company has purchased Business Email, you will need to contact your HyperOffice account administrator for SMTP settings.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Logon Information:</SPAN></SPAN></SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">In the Username field, type your <STRONG>HyperOffice email address</STRONG>.</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Type in the <STRONG>password</STRONG> you use to get into your HyperOffice portal.<BR></SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR><STRONG><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\">Note</SPAN>: </STRONG>Do not enter your HyperOffice username only. You need your full HyperOffice email address to access your HyperOffice IMAP account. <BR><BR>5. Additional Settings (Internet E-mail Settings). Please follow the instructions in this step only if your SMTP server requires authentication. </SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">When you have completed the information in step 4, click the <STRONG>More Settings</STRONG> button. <BR>The Internet E-mail Settings dialog appears.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2003/outgoingserver.jpg\" mce_src=\"images/outlook2003/outgoingserver.jpg\"><BR></SPAN></SPAN></SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click the <STRONG>Outgoing Server</STRONG> tab. Select the <STRONG>My outgoing server (SMTP) requires authentication</STRONG> option.</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Select the <STRONG>Log on using</STRONG> option and complete the <STRONG>User Name</STRONG> and <STRONG>Password</STRONG> fields.</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Select the Advanced Tab<BR></SPAN></SPAN></SPAN></LI><BR></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG style=\"FLOAT: left\" border=0 src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2003/advanced.jpg\" mce_style=\"FLOAT: left\" mce_src=\"images/outlook2003/advanced.jpg\"></SPAN></SPAN></SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Set the IMAP port to 143</SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"> </SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Set the SMTP port to 587</SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"> </SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Slide the Server Timeouts to Long (10 minutes)</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click <STRONG>OK</STRONG>.</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The main email accounts settings window appears. </SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR></SPAN></SPAN></SPAN></P>\r\n<P style=\"TEXT-ALIGN: left\" mce_style=\"text-align: left;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">5. Click<STRONG> Next </STRONG>to continue the settings. </SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">&nbsp;</SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR>6. Click <STRONG>Finish</STRONG>. </SPAN></SPAN></SPAN><BR><BR><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2003/finish.jpg\" width=528 height=408 mce_src=\"images/outlook2003/finish.jpg\"></P>\r\n<P>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Outlook appears. </SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">You have completed the settings for the IMAP Account. <BR><BR>7. A prompt appears asking you to log on to your account. Verify that the option labeled, \"Remember password\", is selected if you do not want to enter the password every time you check your email. </SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><A href=\"http://emailcenter.ajaxsupportsite.com/video-tutorials/outlook-email-setup-video.html\" mce_href=\"video-tutorials/outlook-email-setup-video.html\"></A></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">&nbsp;</SPAN></SPAN></SPAN></P>\r\n<P id=id><BR><SPAN style=\"FONT-FAMILY: tahoma,arial,helvetica,sans-serif\" mce_style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN>&nbsp;</P>','',1,5,0,5,'2009-10-06 23:46:35',62,'','2010-08-24 19:01:04',62,0,'0000-00-00 00:00:00','2009-10-06 23:46:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,2,'','',0,10,'robots=\nauthor='),(18,'MS Outlook 2007 IMAP Configuration','aliases','','<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">1. Open Microsoft Outlook 2007. From the Tools menu (on the top toolbar), select Accounts.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\"><STRONG>Note</STRONG></SPAN>: <EM>If you don’t see Accounts right away it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal hidden menu options.</EM><BR><BR>2. In the Account Settings page the E-mail tab at the top should already be highlighted. Click the <STRONG>New </STRONG>button. </SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG border=0 src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/new.jpg\" width=532 height=134 mce_src=\"images/outlook2007/new.jpg\"></SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">3. Select the <STRONG>Manually configure server settings or additional server types</STRONG> option and click <STRONG>Next</STRONG></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG border=0 src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/autoaccountsetup.jpg\" width=538 height=402 mce_src=\"images/outlook2007/autoaccountsetup.jpg\"></SPAN></SPAN></SPAN><BR></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">4. On the Choose E-mail Service page select the first option for <STRONG>Internet E-mail</STRONG> and click <STRONG>Next.</STRONG></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG border=0 src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/addnewemailacct.jpg\" width=541 height=407 mce_src=\"images/outlook2007/addnewemailacct.jpg\"></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR><BR>5. Under the Internet E-mail Settings screen enter your User Information.&nbsp;<STRONG>&nbsp;<BR><BR><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG border=0 src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/internetemailsettings.jpg\" width=555 height=447 mce_src=\"images/outlook2007/internetemailsettings.jpg\"></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN><BR><BR></STRONG></SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Your Name:</SPAN></SPAN></SPAN></P>\r\n<DIV>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Type your first and last name (what you want to appear in the \"From\" line when you send email to the other recipients).</SPAN></SPAN></SPAN></LI></UL></DIV>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Email Address:</SPAN></SPAN></SPAN></DIV>\r\n<DIV>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Use the email address that you normally use or that your administrator has give you (for example, username@your company.hyperoffice.com or username@yourcompany.com (if you have a custom domain setup).</SPAN></SPAN></SPAN></LI></UL></DIV>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Server Information: Enter the following information:</SPAN></SPAN></SPAN></DIV>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Incoming Mail Server (IMAP): imap.hyperoffice.com</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Outgoing Mail Server (SMTP): enter your ISP\'s SMTP server address. </SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><STRONG><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\">Note</SPAN></STRONG>: If your company has purchased Business Email, you will need to contact your HyperOffice account administrator for SMTP settings.</SPAN></SPAN></SPAN></P>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Logon Information:</SPAN></SPAN></SPAN></DIV>\r\n<DIV>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">In the Username field, type your <STRONG>HyperOffice email address.</STRONG></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Type in the <STRONG>password</STRONG> you use to get into your HyperOffice portal.</SPAN></SPAN></SPAN></LI></UL><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><STRONG><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\">Note</SPAN>: </STRONG>Do not enter your HyperOffice username only. You need your full HyperOffice email address to access your HyperOffice IMAP account. <BR><BR>5. Additional Settings (Internet E-mail Settings). Please follow the instructions in this step only if your SMTP server requires authentication (if you have purchased HyperOffice business email). </SPAN></SPAN></SPAN>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">When you have completed the information in step 4, <BR>click the <STRONG>More Settings</STRONG> button. <BR><BR>The Internet E-mail Settings dialog appears.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><IMG style=\"FLOAT: left\" border=0 src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/outgoingserver.jpg\" mce_style=\"FLOAT: left\" mce_src=\"images/outlook2007/outgoingserver.jpg\"></SPAN></SPAN></SPAN></P></DIV>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN>&nbsp;</P>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><BR><BR></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click the <STRONG>Outgoing Server </STRONG>tab. Select the <STRONG>My outgoing server (SMTP)requires authentication </STRONG>option.</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Select the <STRONG>Log on using </STRONG>option and complete the <STRONG>User Name </STRONG>and <STRONG>Password</STRONG> fields.</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Select the <STRONG>Advanced</STRONG> tab.</SPAN></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></P>\r\n<P>&nbsp;</P>\r\n<P><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/advanced.jpg\" mce_src=\"images/outlook2007/advanced.jpg\">&nbsp;</P>\r\n<DIV id=id>\r\n<UL>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Set the IMAP port to 143</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Set the SMTP port to 587</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Slide the Server Timeouts to Long (10 minutes)</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click <STRONG>OK</STRONG></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The main email accounts setting window appears</SPAN></SPAN></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">&nbsp;</SPAN></SPAN></SPAN> </LI>\r\n<LI><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click <STRONG>Next</STRONG> to continue the settings.</SPAN></SPAN></SPAN></LI></UL><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">6. Click <STRONG>Finish.</STRONG></SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><STRONG><BR></STRONG></SPAN></SPAN></SPAN><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/outlook2007/finish.jpg\" width=547 height=408 mce_src=\"images/outlook2007/finish.jpg\"><BR><SPAN style=\"FONT-FAMILY: tahoma,arial,helvetica,sans-serif\" mce_style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><BR></DIV></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN>\r\n<DIV id=refHTML></DIV>\r\n<DIV id=refHTML></DIV>\r\n<DIV id=refHTML></DIV>\r\n<DIV id=refHTML></DIV>\r\n<DIV id=refHTML></DIV>\r\n<DIV id=refHTML></DIV>\r\n<DIV id=refHTML></DIV>','',1,5,0,5,'2009-10-01 19:04:05',62,'','2010-08-24 19:14:18',62,0,'0000-00-00 00:00:00','2009-10-01 19:04:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,4,'','',0,9,'robots=\nauthor='),(19,'POP vs. IMAP','aliases','','<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\">POP3 (Post Office Protocol) and IMAP (Internet Message Access Protocol) are two different email protocols. Both allow you to access your emails offline from your preferred email client. HyperOffice supports both POP3 email</span></span></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"> and IMAP email.</span></span></span></span></span></span><a href=\"imap-email/\" title=\"HyperOffice - IMAP Email\"><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"></span></span></span></span></span></span></a><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"></span></span></span></span></span></span></p>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Technology</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 always downloads all new emails locally to your computer. </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP downloads message summaries and doesn\'t download the entire message until you explicitly select it. </span></span></span></span></span></span></div>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Email Inbox Display</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 downloads all emails into 1 mail folder called \"Inbox\". </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP preserves your folder structure in a main folder called \"imap.hyperoffice.com\". </span></span></span></div>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Multi-Computer Access</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 is useful if you only access your email from one computer, since the email is typically downloaded locally (this is the default and can be changed). </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP allows email to be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, <strong>without</strong> the need to transfer messages or files back and forth between these computers.</span></span></span></span></span></span></div>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Email Storage</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">With POP3, your emails can be automatically erased from the server after they are downloaded freeing up space in your account. </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP keeps all emails on the server until you erase them.</span></span></span></span></span></span></div>\r\n</li>\r\n</ul>','',1,5,0,5,'2009-10-06 23:38:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-10-06 23:38:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,2,''),(20,'What is email and how does it work?','aliases','','<strong><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"></span></span></span></strong>\r\n<p style=\"text-align: center;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In this diagram, the sender is a human being using their       company account to send an       email to someone at a different company.<br /><br /><img alt=\"howemailworks\" src=\"images/stories/howemailworks.png\" height=\"453\" width=\"596\" /></span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step A: Sender creates and sends an email</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The originating sender creates an email in their Mail User Agent (MUA) and clicks       \'Send\'. The MUA is the application the originating sender uses       to compose and read email, such as Eudora, Outlook, etc.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step B: Sender\'s MDA/MTA routes the email</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The sender\'s MUA transfers the email to a Mail Delivery Agent (MDA). Frequently, the sender\'s MTA also handles the   responsibilities of an MDA. Several of the most   common MTAs do this.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The   MDA/MTA accepts the email, then routes it to local mailboxes or forwards it if it isn\'t locally addressed.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In our diagram, an MDA forwards the   email to an MTA and it enters the first of a series of \"network clouds,\" labeled as a \"Company Network\" cloud.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step C: Network cloud</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">An email can encounter a network cloud within a large     company or ISP, or the largest network cloud in existence:the Internet. The network cloud may encompass a multitude of mail servers, DNS servers, routers, and other devices and services too numerous to mention. These are prone to be slow when processing an unusually heavy load, temporarily unable to receive an email when taken down for maintenance, and sometimes may not have identified themselves properly to       the Internet through the Domain Name System (DNS) so that other MTAs       in the network cloud are unable to deliver mail as addressed. These devices may be protected by firewalls, spam filters and malware detection software that may bounce or even       delete an email. When an email is deleted by this kind of software, it tends to fail silently, so the sender is given no information about where or when the delivery       failure occurred.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Email service providers and other companies that process   a   large volume of email often have their own, private network       clouds. These   organizations commonly have multiple mail servers, and route all email through a       central gateway server (i.e., mail hub) that redistributes  mail to whichever MTA is available. Email on these secondary MTAs must   usually wait for the primary MTA (i.e., the designated    host for that domain) to become available, at which time the   secondary mail   server will transfer its messages to the primary MTA.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step D: Email queue</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The email in the diagram is addressed to someone at   another company, so it enters an email queue   with other outgoing email messages. If there is a high volume   of mail in the queue—either because there are many   messages or the messages are unusually large, or   both—the message will be delayed in the queue   until the MTA processes the messages ahead of it.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step E: MTA to MTA transfer</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When transferring an email, the sending MTA handles all aspects of mail delivery       until the message has been either accepted or rejected by the       receiving MTA.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">As the email clears the queue, it enters the Internet   network cloud, where it is routed along a host-to-host       chain of servers. Each MTA in the Internet network cloud needs to \"stop and ask directions\"   from the Domain Name System (DNS) in order to identify the next MTA   in the delivery chain. The exact route depends partly on server availability and   mostly on which MTA can be found to accept email for the domain   specified in the address. Most email takes a path that   is dependent on server availability, so a pair of messages   originating from the same host and addressed to the same   receiving host could take different paths. These days, it\'s mostly spammers that   specify any part of the path, deliberately routing their   message through a series of relay servers in an attempt to obscure the true origin of the   message.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To find the recipient\'s IP address and mailbox, the MTA must drill down through the       Domain Name System (DNS), which consists of a set of servers       distributed across the Internet. Beginning with the root   nameservers at the top-level domain (.tld), then domain nameservers that handle requests for domains   within that .tld, and eventually to nameservers that know about the   local domain.</span></span></span></p>\r\n<div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>DNS resolution and transfer process</strong></span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">There are 13 root servers serving the top-level domains       (e.g., .org, .com, .edu, .gov, .net, etc.). These root servers       refer requests for a given domain to the root name servers that       handle requests for that tld. In practice, this       step is seldom necessary.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The MTA can bypass this step because it       has already knows which domain name servers handle       requests for these .tlds. It asks the appropriate DNS       server which Mail Exchange (MX) servers have knowledge of the       subdomain or local host in the email address. The DNS       server responds with an MX record: a prioritized list of MX       servers for this domain.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">An MX server is really an MTA wearing a different hat,       just like a person who holds two jobs with       different job titles (or three, if the MTA also       handles the responsibilities of an MDA).       To the DNS server, the server that accepts messages is an       MX server. When is     transferring messages, it is called an MTA.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The MTA contacts the MX servers on the MX       record in       order of priority until it finds the       designated host for that address domain.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The sending MTA asks if the host accepts       messages for the recipient\'s username at that domain       (i.e., username@domain.tld) and       transfers the message.</span></span></span></p>\r\n</div>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step F: Firewalls, spam and virus filters</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The transfer process described in the last step is somewhat       simplified. An email may be transferred to more than one MTA       within a network cloud and is likely to be passed to at   least one firewall before it reaches it\'s destination.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">An email encountering a firewall may be tested by spam and virus   filters before it is allowed to pass inside the   firewall. These filters test to see if the message qualifies as spam or malware. If the   message contains malware, the file is usually quarantined and the sender is notified. If the message   is identified as spam, it will probably be deleted without notifying the   sender.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Spam is difficult to detect   because it can assume so many different   forms, so spam filters test on a broad set of criteria and   tend to misclassify a significant number of messages as spam,   particularly messages from mailing lists. When an email from a   list or other automated source   seems to have vanished somewhere in the network cloud,   the culprit is usually a spam filter at the receiver\'s ISP or   company. This explained in       greater detail in Virus Scanning and Spam Blocking.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Delivery</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the diagram, the email makes it past the hazards of the spam trap...er...filter, and is accepted for delivery by the receiver\'s MTA. The MTA calls a local MDA to deliver the mail to the correct mailbox, where it will sit until it is retrieved by the recipient\'s MUA.</span></span></span></p>\r\n</div>','',-2,5,0,5,'2009-09-04 01:02:28',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-04 01:02:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(21,' ? User Checklist','aliases','','<div style=\"text-align: center;\"><img src=\"images/stories/userchecklist2.jpg\" alt=\"userchecklist2\" height=\"607\" width=\"771\" /></div>','',1,6,0,6,'2009-09-09 20:16:36',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-09 20:16:36','0000-00-00 00:00:00','','','show_title=1\nlink_titles=1\nshow_intro=\nshow_section=0\nlink_section=0\nshow_category=0\nlink_category=0\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(22,'?  Administrator Checklist','aliases','','<div style=\"text-align: justify;\"></div>\r\n<div style=\"text-align: center;\"><img src=\"images/stories/administratorchecklist3.jpg\" alt=\"administratorchecklist3\" height=\"678\" width=\"773\" /></div>','',1,6,0,6,'2009-09-09 21:22:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-09 21:22:15','0000-00-00 00:00:00','','','show_title=1\nlink_titles=1\nshow_intro=0\nshow_section=0\nlink_section=1\nshow_category=0\nlink_category=1\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(23,'Outlook Email Setup Video','aliases','','<div>\r\n<div></div>\r\n<p style=\"text-align: center;\">\r\n<object data=\"http://collaboration.hyperoffice.com/media/email_ImapEmail.swf\" height=\"474\" type=\"application/x-shockwave-flash\" width=\"632\">\r\n<param name=\"src\" value=\"http://collaboration.hyperoffice.com/media/email_ImapEmail.swf\" />\r\n</object>\r\n</p>\r\n</div>','',1,7,0,7,'2009-10-07 21:55:18',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-10-07 21:55:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(24,'Home','home','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span>Business  class email is a mission critical application that is used by every  user, every day from the moment you switch over to HyperOffice. Unlike  other collaboration applications offered by HyperOffice a successful  switch to HyperOffice email involves multiple parties and multiple  steps. It is therefore critical that we help you understand the process,  the potential road blocks and the steps required to complete this  switch.</p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The purpose of this site is to help you navigate the sometimes tricky process of switching your email service to HyperOffice. </span></span></span></p>\r\n</div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> T</span></span></span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">his  site also contains valuable information and best practices for  Administrators and Users. So please click around and don’t hesitate to  contact us with any questions you may have. </span></span></span></p>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><em>-HyperOffice Support Team-</em></span></span></span><span style=\"font-size: 12pt;\"> <br /></span></p>\r\n</div>\r\n</span></span></span></p>','',1,0,0,0,'2010-08-20 17:09:11',62,'','2010-08-20 17:10:14',62,0,'0000-00-00 00:00:00','2010-08-20 17:09:11','0000-00-00 00:00:00','','','show_title=0\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,0,'robots=\nauthor='),(25,'What is Email?','what-is-email','','<p><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\">In this diagram, the sender is using their company account to send an email to someone at a different company.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"> </span></span></span></p>\r\n<p style=\"text-align: center;\" mce_style=\"text-align: center;\"><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><br /><img src=\"http://emailcenter.hypersupportonline.com/images/stories/howemailworks.png\" mce_src=\"http://emailcenter.hypersupportonline.com/images/stories/howemailworks.png\" alt=\"howemailworks\" width=\"500\" border=\"0\" height=\"392\"></span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>Step A:</b> Sender creates and sends an email</span></span></span></p>\r\n</div>\r\n</div>\r\n<p lang=\"en\"><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The  originating sender creates an email in their Mail User Agent (MUA) and  clicks \'Send\'. The MUA is the application the originating sender uses to  compose and read email, such as Eudora, Outlook, etc.</span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>Step B:</b> Sender\'s MDA/MTA routes the email</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The  sender\'s MUA transfers the email to a Mail Delivery Agent (MDA).  Frequently, the sender\'s MTA also handles the responsibilities of an  MDA. Several of the most common MTAs do this.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The MDA/MTA accepts the email, then routes it to local mailboxes or forwards it if it isn\'t locally addressed.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">In  our diagram, an MDA forwards the email to an MTA and it enters the  first of a series of \"network clouds,\" labeled as a \"Company Network\"  cloud.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>Step C:</b> Network cloud</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">An  email can encounter a network cloud within a large company or ISP, or  the largest network cloud in existence:the Internet. The network cloud  may encompass a multitude of mail servers, DNS servers, routers, and  other devices and services too numerous to mention. These are prone to  be slow when processing an unusually heavy load, temporarily unable to  receive an email when taken down for maintenance, and sometimes may not  have identified themselves properly to the Internet through the Domain  Name System (DNS) so that other MTAs in the network cloud are unable to  deliver mail as addressed. These devices may be protected by firewalls,  spam filters and malware detection software that may bounce or even  delete an email. When an email is deleted by this kind of software, it  tends to fail silently, so the sender is given no information about  where or when the delivery failure occurred.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Email  service providers and other companies that process a large volume of  email often have their own, private network clouds. These organizations  commonly have multiple mail servers, and route all email through a  central gateway server (i.e., mail hub) that redistributes mail to  whichever MTA is available. Email on these secondary MTAs must usually  wait for the primary MTA (i.e., the designated host for that domain) to  become available, at which time the secondary mail server will transfer  its messages to the primary MTA.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>Step D:</b> Email queue</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The  email in the diagram is addressed to someone at another company, so it  enters an email queue with other outgoing email messages. If there is a  high volume of mail in the queue—either because there are many messages  or the messages are unusually large, or both—the message will be delayed  in the queue until the MTA processes the messages ahead of it.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>Step E:</b> MTA to MTA transfer</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">When  transferring an email, the sending MTA handles all aspects of mail  delivery until the message has been either accepted or rejected by the  receiving MTA.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">As  the email clears the queue, it enters the Internet network cloud, where  it is routed along a host-to-host chain of servers. Each MTA in the  Internet network cloud needs to \"stop and ask directions\" from the  Domain Name System (DNS) in order to identify the next MTA in the  delivery chain. The exact route depends partly on server availability  and mostly on which MTA can be found to accept email for the domain  specified in the address. Most email takes a path that is dependent on  server availability, so a pair of messages originating from the same  host and addressed to the same receiving host could take different  paths. These days, it\'s mostly spammers that specify any part of the  path, deliberately routing their message through a series of relay  servers in an attempt to obscure the true origin of the message.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">To  find the recipient\'s IP address and mailbox, the MTA must drill down  through the Domain Name System (DNS), which consists of a set of servers  distributed across the Internet. Beginning with the root nameservers at  the top-level domain (.tld), then domain nameservers that handle  requests for domains within that .tld, and eventually to nameservers  that know about the local domain.</span></span></span></p>\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>DNS resolution and transfer process</b></span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">There  are 13 root servers serving the top-level domains (e.g., .org, .com,  .edu, .gov, .net, etc.). These root servers refer requests for a given  domain to the root name servers that handle requests for that tld. In  practice, this step is seldom necessary.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The  MTA can bypass this step because it has already knows which domain name  servers handle requests for these .tlds. It asks the appropriate DNS  server which Mail Exchange (MX) servers have knowledge of the subdomain  or local host in the email address. The DNS server responds with an MX  record: a prioritized list of MX servers for this domain.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">An  MX server is really an MTA wearing a different hat, just like a person  who holds two jobs with different job titles (or three, if the MTA also  handles the responsibilities of an MDA). To the DNS server, the server  that accepts messages is an MX server. When is transferring messages, it  is called an MTA.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The  MTA contacts the MX servers on the MX record in order of priority until  it finds the designated host for that address domain.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The sending MTA asks if the host accepts messages for the recipient\'s username at that domain (i.e.,\r\n<mce:script type=\"text/javascript\"><!--\r\n var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';\r\n var path = \'hr\' + \'ef\' + \'=\';\r\n var addy83908 = \'&#117;s&#101;rn&#97;m&#101;\' + \'&#64;\';\r\n addy83908 = addy83908 + \'d&#111;m&#97;&#105;n\' + \'&#46;\' + \'tld\';\r\n document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy83908 + \'\\\'>\' );\r\n document.write( addy83908 );\r\n document.write( \'<\\/a>\' );\r\n //\\n \r\n// --&gt;\r\n// --></mce:script>\r\n<a href=\"mailto:username@domain.tld\" mce_href=\"mailto:username@domain.tld\">username@domain.tld</a>\r\n<mce:script type=\"text/javascript\"><!--\r\n document.write( \'<span style=\"\\\" mce_style=\"\\\"\'display: none;\\\'>\' );\r\n// --></mce:script>\r\n<span style=\"display: none;\" mce_style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it\r\n<mce:script type=\"text/javascript\"><!--\r\n document.write( \'</\' );\r\n document.write( \'span>\' );\r\n// --></mce:script>\r\n</span>) and transfers the message.</span></span></span></p>\r\n</div>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><b>Step F: </b>Firewalls, spam and virus filters</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The  transfer process described in the last step is somewhat simplified. An  email may be transferred to more than one MTA within a network cloud and  is likely to be passed to at least one firewall before it reaches it\'s  destination.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">An  email encountering a firewall may be tested by spam and virus filters  before it is allowed to pass inside the firewall. These filters test to  see if the message qualifies as spam or malware. If the message contains  malware, the file is usually quarantined and the sender is notified. If  the message is identified as spam, it will probably be deleted without  notifying the sender.</span></span></span></p>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Spam  is difficult to detect because it can assume so many different forms,  so spam filters test on a broad set of criteria and tend to misclassify a  significant number of messages as spam, particularly messages from  mailing lists. When an email from a list or other automated source seems  to have vanished somewhere in the network cloud, the culprit is usually  a spam filter at the receiver\'s ISP or company. This explained in  greater detail in Virus Scanning and Spam Blocking.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><b><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Delivery</span></span></span></b></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: rgb(0, 0, 0);\" mce_style=\"color: #000000;\"><span style=\"font-size: 12pt;\" mce_style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\">In  the diagram, the email makes it past the hazards of the spam  trap...er...filter, and is accepted for delivery by the receiver\'s MTA.  The MTA calls a local MDA to deliver the mail to the correct mailbox,  where it will sit until it is retrieved by the recipient\'s MUA.</span></span></span></p>\r\n</div>','',1,5,0,5,'2010-08-20 18:21:02',62,'','2010-08-20 18:24:26',62,62,'2010-08-20 18:24:26','2010-08-20 18:21:02','0000-00-00 00:00:00','','','show_title=0\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,15,'robots=\nauthor='),(26,'Administrator Role','administrator-role','','<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">Each HyperOffice portal has a designated administrator. Typically this is the user who created the HyperOffice account. This administrator is a Level 1 administrator and has the ability to create: </SPAN></SPAN></SPAN></P>\r\n<DIV>\r\n<UL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">user accounts</SPAN></SPAN></SPAN> <SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\">&nbsp;</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">aliases</SPAN></SPAN></SPAN> <SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\">&nbsp;</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">default portal signature. </SPAN></SPAN></SPAN></LI></UL><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">It is strongly recommended that user accounts and alias names be created prior to the Mail Exchange (MX) record being switched. </SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\"><BR></SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">&nbsp;</SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">Before your mail can be hosted with HyperOffice, you (the customer) must switch the MX record to the HyperOffice mail servers. </SPAN></SPAN></SPAN></DIV>\r\n<DIV>\r\n<UL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">The MX record is either hosted with the Domain Registrar e.g. GoDaddy, Network Solutions, etc. or with a Web Hosting service. <BR>In some cases the Domain Registrar and the Web Host are the same. <BR>It is not uncommon for these providers to give you access to the domain records.<BR><BR></SPAN></SPAN></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\">&nbsp;</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">HyperOffice recommends that you switch the MX record at the end of your work day, preferably Friday. This is to minimize the potential loss of email in transit.<BR></SPAN></SPAN></SPAN></LI></UL></DIV>\r\n<DIV><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\"><BR></SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">&nbsp;</SPAN></SPAN></SPAN></DIV>\r\n<DIV><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"FONT-SIZE: 12pt\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"FONT-FAMILY: arial,helvetica,sans-serif\"><SPAN style=\"COLOR: #000000\" mce_style=\"COLOR: #000000\">Once your mail is switched, the administrator can request POP, IMAP and SMTP settings for users looking to utilize Microsoft Outlook or Smart Phones.</SPAN></SPAN></SPAN></DIV>','',1,1,0,1,'2010-08-24 16:31:46',62,'','2010-08-24 16:34:39',62,0,'0000-00-00 00:00:00','2010-08-24 16:31:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,5,'robots=\nauthor=');

--
-- Table structure for table `jos_content_frontpage`
--

CREATE TABLE `jos_content_frontpage` (
  `content_id` int(11) NOT NULL DEFAULT '0',
  `ordering` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`content_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_content_frontpage`
--

INSERT INTO `jos_content_frontpage` VALUES (24,1);

--
-- Table structure for table `jos_content_rating`
--

CREATE TABLE `jos_content_rating` (
  `content_id` int(11) NOT NULL DEFAULT '0',
  `rating_sum` int(11) unsigned NOT NULL DEFAULT '0',
  `rating_count` int(11) unsigned NOT NULL DEFAULT '0',
  `lastip` varchar(50) NOT NULL DEFAULT '',
  PRIMARY KEY (`content_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_content_rating`
--


--
-- Table structure for table `jos_core_acl_aro`
--

CREATE TABLE `jos_core_acl_aro` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `section_value` varchar(240) NOT NULL DEFAULT '0',
  `value` varchar(240) NOT NULL DEFAULT '',
  `order_value` int(11) NOT NULL DEFAULT '0',
  `name` varchar(255) NOT NULL DEFAULT '',
  `hidden` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `jos_section_value_value_aro` (`section_value`(100),`value`(100)),
  KEY `jos_gacl_hidden_aro` (`hidden`)
) ENGINE=MyISAM AUTO_INCREMENT=11 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_acl_aro`
--

INSERT INTO `jos_core_acl_aro` VALUES (10,'users','62',0,'Administrator',0);

--
-- Table structure for table `jos_core_acl_aro_groups`
--

CREATE TABLE `jos_core_acl_aro_groups` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `parent_id` int(11) NOT NULL DEFAULT '0',
  `name` varchar(255) NOT NULL DEFAULT '',
  `lft` int(11) NOT NULL DEFAULT '0',
  `rgt` int(11) NOT NULL DEFAULT '0',
  `value` varchar(255) NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `jos_gacl_parent_id_aro_groups` (`parent_id`),
  KEY `jos_gacl_lft_rgt_aro_groups` (`lft`,`rgt`)
) ENGINE=MyISAM AUTO_INCREMENT=31 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_acl_aro_groups`
--

INSERT INTO `jos_core_acl_aro_groups` VALUES (17,0,'ROOT',1,22,'ROOT'),(28,17,'USERS',2,21,'USERS'),(29,28,'Public Frontend',3,12,'Public Frontend'),(18,29,'Registered',4,11,'Registered'),(19,18,'Author',5,10,'Author'),(20,19,'Editor',6,9,'Editor'),(21,20,'Publisher',7,8,'Publisher'),(30,28,'Public Backend',13,20,'Public Backend'),(23,30,'Manager',14,19,'Manager'),(24,23,'Administrator',15,18,'Administrator'),(25,24,'Super Administrator',16,17,'Super Administrator');

--
-- Table structure for table `jos_core_acl_aro_map`
--

CREATE TABLE `jos_core_acl_aro_map` (
  `acl_id` int(11) NOT NULL DEFAULT '0',
  `section_value` varchar(230) NOT NULL DEFAULT '0',
  `value` varchar(100) NOT NULL,
  PRIMARY KEY (`acl_id`,`section_value`,`value`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_acl_aro_map`
--


--
-- Table structure for table `jos_core_acl_aro_sections`
--

CREATE TABLE `jos_core_acl_aro_sections` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `value` varchar(230) NOT NULL DEFAULT '',
  `order_value` int(11) NOT NULL DEFAULT '0',
  `name` varchar(230) NOT NULL DEFAULT '',
  `hidden` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `jos_gacl_value_aro_sections` (`value`),
  KEY `jos_gacl_hidden_aro_sections` (`hidden`)
) ENGINE=MyISAM AUTO_INCREMENT=11 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_acl_aro_sections`
--

INSERT INTO `jos_core_acl_aro_sections` VALUES (10,'users',1,'Users',0);

--
-- Table structure for table `jos_core_acl_groups_aro_map`
--

CREATE TABLE `jos_core_acl_groups_aro_map` (
  `group_id` int(11) NOT NULL DEFAULT '0',
  `section_value` varchar(240) NOT NULL DEFAULT '',
  `aro_id` int(11) NOT NULL DEFAULT '0',
  UNIQUE KEY `group_id_aro_id_groups_aro_map` (`group_id`,`section_value`,`aro_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_acl_groups_aro_map`
--

INSERT INTO `jos_core_acl_groups_aro_map` VALUES (25,'',10);

--
-- Table structure for table `jos_core_log_items`
--

CREATE TABLE `jos_core_log_items` (
  `time_stamp` date NOT NULL DEFAULT '0000-00-00',
  `item_table` varchar(50) NOT NULL DEFAULT '',
  `item_id` int(11) unsigned NOT NULL DEFAULT '0',
  `hits` int(11) unsigned NOT NULL DEFAULT '0'
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_log_items`
--


--
-- Table structure for table `jos_core_log_searches`
--

CREATE TABLE `jos_core_log_searches` (
  `search_term` varchar(128) NOT NULL DEFAULT '',
  `hits` int(11) unsigned NOT NULL DEFAULT '0'
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_core_log_searches`
--


--
-- Table structure for table `jos_export_categories`
--

CREATE TABLE `jos_export_categories` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `parent_id` int(11) NOT NULL DEFAULT '0',
  `title` text NOT NULL,
  `name` text NOT NULL,
  `alias` varchar(255) NOT NULL,
  `image` varchar(255) NOT NULL,
  `section` varchar(150) NOT NULL,
  `image_position` varchar(150) NOT NULL,
  `description` text NOT NULL,
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `editor` varchar(150) DEFAULT NULL,
  `ordering` int(11) NOT NULL DEFAULT '0',
  `access` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `count` int(11) NOT NULL DEFAULT '0',
  `params` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `cat_idx` (`section`,`published`,`access`),
  KEY `idx_section` (`section`),
  KEY `idx_access` (`access`),
  KEY `idx_checkout` (`checked_out`)
) ENGINE=MyISAM AUTO_INCREMENT=8 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_export_categories`
--

INSERT INTO `jos_export_categories` VALUES (1,0,'Administrator','','administrator','','1','left','<meta content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}--> \r\n<meta name=\"Description\" content=\"9/10/2009\" />\r\n<!-- .O   {color:black;   font-size:149%;} a:link   {color:blue !important;} a:active   {color:#C0504D !important;} a:visited   {color:purple !important;} --><!-- .sld   {left:0px !important;   width:6.0in !important;   height:4.5in !important;   font-size:103% !important;} -->\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p v:shape=\"_x0000_s1026\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">Each HyperOffice portal has a designated administrator. Typically this is the user who created the HyperOffice account. This administrator is a Level 1 administrator and has the ability to create: </span></span></span></p>\r\n<div>\r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">user accounts</span></span></span></li>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"> </span></span>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">aliases</span></span></span></li>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"> </span></span>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">default portal signature. </span></span></span></li>\r\n</ul>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">It is strongly recommended that user accounts and alias names be created prior to the Mail Exchange (MX) record being switched. </span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"><br /></span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"> </span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">Before your mail can be hosted with HyperOffice, you (the customer) must switch the MX record to the HyperOffice mail servers. </span></span></span></div>\r\n<div>\r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">The MX record is either hosted with the Domain Registrar e.g. GoDaddy, Network Solutions, etc. or with a Web Hosting service. <br />In some cases the Domain Registrar and the Web Host are the same. <br />It is not uncommon for these providers to give you access to the domain records.<br /> <br /></span></span></span></li>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"> </span></span>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">HyperOffice recommends that you switch the MX record at the end of your work day, preferably Friday. This is to minimize the potential loss of email in transit.<br /></span></span></span></li>\r\n</ul>\r\n</div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"><br /></span></span></span></div>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"> </span></span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Once your mail is switched, the administrator can request POP, IMAP and SMTP settings for users looking to utilize Microsoft Outlook or Smart Phones.</span><img src=\"images/stories/2heads.gif\" alt=\"2heads\" style=\"float: right;\" height=\"78\" width=\"99\" /></span></span></div>\r\n<div></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></div>\r\n<div></div>\r\n<div><span style=\"font-family: Tahoma; font-size: 12pt;\"><br /></span></div>\r\n<div></div>\r\n</p:colorscheme>',1,0,'0000-00-00 00:00:00','',1,0,0,''),(2,0,'New Users','','new-users','','2','left','<meta content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}--> \r\n<meta name=\"Description\" content=\"9/10/2009\" />\r\n<!-- .O 	{color:black; 	font-size:149%;} a:link 	{color:blue !important;} a:active 	{color:#C0504D !important;} a:visited 	{color:purple !important;} --><!-- .sld 	{left:0px !important; 	width:6.0in !important; 	height:4.5in !important; 	font-size:103% !important;} -->\r\n<p>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme></p>\r\n<div v:shape=\"_x0000_s1026\"><span style=\"font-size: 12pt;\"> </span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Use HyperOffice as your primary, stand-alone web-based email client to access all email anywhere!  HyperOffice email offers you many versatile features in composing, organizing &amp; storing your email.</span></span></span></div>\r\n<ul>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In Hyperoffice mail you may consolidate all your email accounts into a central view.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You may also import your Microsoft Outlook, or any other address book, organize by category, and share with others.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Compose in HTML or plain text, setup out of office replies or email forwarding, check spelling and more.Save and store your email messages in customized email folders.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Easily locate and manage your messages by using the sort, search, and filter features.</span></span></span></p>\r\n</p:colorscheme></li>\r\n<li>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Special Spam and Quarantine folders filter malicious and unwanted emails out of your inbox.</span></span></span></p>\r\n</p:colorscheme></li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The User Checklist, along with the corresponding articles will guide you through the email setup process.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme></span></span></span></p>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\">\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"> </span></span></span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></div>\r\n<div><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></div>\r\n<div v:shape=\"_x0000_s1026\"></div>\r\n<div v:shape=\"_x0000_s1026\"><span style=\"font-size: 12pt;\"><br /></span></div>\r\n<div></div>\r\n</p:colorscheme>',1,0,'0000-00-00 00:00:00','',1,0,0,''),(3,0,'Spam and Quarantine','','spam-and-quarantine','','3','left','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Below are some Frequently Asked Questions about Spam &amp; Quarantined Mail in HyperOffice.<br /></span></span></span></p>\r\n<ol><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<li><a href=\"#what\">What is Spam?</a></li>\r\n<li><a href=\"#why\">Why am I Getting Spam?</a></li>\r\n<li><a href=\"#spammer\">What is a Spammer?</a></li>\r\n<li><a href=\"#quarantined\">What is Quarantined Mail?</a></li>\r\n</span></span></span></ol>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<hr />\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"what\"><strong>What is Spam?</strong></a> </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Spam</span> is the abuse of electronic messaging systems (including most broadcast media, digital delivery systems) to send unsolicited bulk messages indiscriminately. While the most widely recognized form of spam is <a href=\"http://en.wikipedia.org/wiki/E-mail_spam\" title=\"E-mail spam\">e-mail spam</a>, the term is applied to similar abuses in other media: <a href=\"http://en.wikipedia.org/wiki/Messaging_spam\" title=\"Messaging spam\">instant messaging spam</a>, <a href=\"http://en.wikipedia.org/wiki/Newsgroup_spam\" title=\"Newsgroup spam\">Usenet newsgroup spam</a>, <a href=\"http://en.wikipedia.org/wiki/Spamdexing\" title=\"Spamdexing\">Web search engine spam</a>, <a href=\"http://en.wikipedia.org/wiki/Spam_in_blogs\" title=\"Spam in blogs\">spam in blogs</a>, <a href=\"http://en.wikipedia.org/wiki/Wiki_spam\" title=\"Wiki spam\">wiki spam</a>, <a href=\"http://en.wikipedia.org/wiki/Classified_advertising\" title=\"Classified advertising\">online classified ads</a> spam, <a href=\"http://en.wikipedia.org/wiki/Mobile_phone_spam\" title=\"Mobile phone spam\">mobile phone messaging spam</a>, <a href=\"http://en.wikipedia.org/wiki/Forum_spam\" title=\"Forum spam\">Internet forum spam</a>, <a href=\"http://en.wikipedia.org/wiki/Junk_fax\" title=\"Junk fax\">junk fax transmissions</a>, <a href=\"http://en.wikipedia.org/wiki/Social_networking\" title=\"Social networking\">social networking</a> spam, and file sharing network spam.</span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Spamming remains economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the <a href=\"http://en.wikipedia.org/wiki/Barriers_to_entry\" title=\"Barriers to entry\">barrier to entry</a> is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by <a href=\"http://en.wikipedia.org/wiki/Internet_service_provider\" title=\"Internet service provider\">Internet service providers</a>, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.<sup id=\"cite_ref-0\"><a href=\"http://en.wikipedia.org/wiki/Spam_%28electronic%29#cite_note-0\">[1]</a></sup><sup id=\"cite_ref-Gyongyi_1-0\"><a href=\"http://en.wikipedia.org/wiki/Spam_%28electronic%29#cite_note-Gyongyi-1\"><br /></a><a href=\"http://en.wikipedia.org/wiki/Spam_%28electronic%29\">(Source: Wikipedia)</a></sup></span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"why\"><strong>Why am I getting Spam?</strong></a> </span></span></span></p>\r\n</div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Directory Harvest Attacks on email servers (AOL, Gmail, etc.)</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">A Web Crawler/Robot saw it on some website</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You clicked on a link in a spam email<br /></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You did not check the \"Do not send me email updates\" box on a web form</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">It was purchased from another spammer</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">They guessed???</span></span></span></li>\r\n</ul>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"spammer\"><strong>What is a Spammer?</strong></a> </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Professional spammers are essentially marketing companies that sell \"spam services\" to other     companies, much like any marketing company would sell other forms of advertising services.     Unfortunately, in the online world much of the cost of this type of direct marketing is shifted to the     receiver of the advertisement rather than to the sender of the message.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Because of widespread efforts to block spam, professional spammers must use creative techniques either     to get users to \"opt-in\" or \"request\" the advertisements, or they must find     creative ways to harvest email addresses to deliver spam so that the spammers cannot easily be blocked     from sending spam again in the future. One technique professional spammers use is \"hopping\"     from one Internet Service Provider (ISP) to another ISP to make it very difficult to determine where     the next round of spam they send will come from. Many ISPs only charge in the hundreds or perhaps     thousands of dollars for the setup of a commercial site. A professional spammer can then use this to     send potentially millions of email messages before having their service cut off.<br /></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"quarantined\"><strong>What is Quarantined Mail?</strong></a> </span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When your scanned messages do not pass the HyperOffice virus scan and are found infected, they are automatically moved to the Quarantined folder. The Quarantined folder will give you access to the sender of the email, so you know exactly where the virus came from. Attachments containing .bmp or .exe files are know carriers of viruses and will always be quarantined. </span></span></span></p>\r\n</div>\r\n</span></span></span></p>\r\n</div>\r\n<p v:shape=\"_x0000_s1026\">\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme></p>\r\n<div></div>\r\n<div></div>\r\n<div><span style=\"font-family: Tahoma; font-size: 12pt;\"><br /></span></div>\r\n<div></div>',1,0,'0000-00-00 00:00:00','',1,0,0,''),(4,0,'Mobile Devices','','mobile-devices','','4','left','<br /><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy27383 = \'USERNAME\' + \'&#64;\';  addy27383 = addy27383 + \'C&#111;mp&#97;ny\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy27383 + \'\\\'>\' );  document.write( addy27383 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"  \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it  <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy58445 = \'USERNAME\' + \'&#64;\';  addy58445 = addy58445 + \'C&#111;mp&#97;ny\' + \'&#46;\' + \'hyp&#101;r&#111;ff&#105;c&#101;\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy58445 + \'\\\'>\' );  document.write( addy58445 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"  \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it  <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span>',1,0,'0000-00-00 00:00:00','',2,0,0,''),(5,0,'What is Email?','','what-is-email','','5','left','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In this diagram, the sender is using their company account to send an email to someone at a different company.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"> </span></span></span></p>\r\n<p style=\"text-align: center;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><br /><img src=\"images/stories/howemailworks.png\" alt=\"howemailworks\" height=\"453\" width=\"596\" /></span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step A:</strong> Sender creates and sends an email</span></span></span></p>\r\n</div>\r\n</div>\r\n<p lang=\"en\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The originating sender creates an email in their Mail User Agent (MUA) and clicks \'Send\'. The MUA is the application the originating sender uses to compose and read email, such as Eudora, Outlook, etc.</span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step B:</strong> Sender\'s MDA/MTA routes the email</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The sender\'s MUA transfers the email to a Mail Delivery Agent (MDA). Frequently, the sender\'s MTA also handles the responsibilities of an MDA. Several of the most common MTAs do this.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The MDA/MTA accepts the email, then routes it to local mailboxes or forwards it if it isn\'t locally addressed.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In our diagram, an MDA forwards the email to an MTA and it enters the first of a series of \"network clouds,\" labeled as a \"Company Network\" cloud.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step C:</strong> Network cloud</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An email can encounter a network cloud within a large company or ISP, or the largest network cloud in existence:the Internet. The network cloud may encompass a multitude of mail servers, DNS servers, routers, and other devices and services too numerous to mention. These are prone to be slow when processing an unusually heavy load, temporarily unable to receive an email when taken down for maintenance, and sometimes may not have identified themselves properly to the Internet through the Domain Name System (DNS) so that other MTAs in the network cloud are unable to deliver mail as addressed. These devices may be protected by firewalls, spam filters and malware detection software that may bounce or even delete an email. When an email is deleted by this kind of software, it tends to fail silently, so the sender is given no information about where or when the delivery failure occurred.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Email service providers and other companies that process a large volume of email often have their own, private network clouds. These organizations commonly have multiple mail servers, and route all email through a central gateway server (i.e., mail hub) that redistributes mail to whichever MTA is available. Email on these secondary MTAs must usually wait for the primary MTA (i.e., the designated host for that domain) to become available, at which time the secondary mail server will transfer its messages to the primary MTA.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step D:</strong> Email queue</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The email in the diagram is addressed to someone at another company, so it enters an email queue with other outgoing email messages. If there is a high volume of mail in the queue—either because there are many messages or the messages are unusually large, or both—the message will be delayed in the queue until the MTA processes the messages ahead of it.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step E:</strong> MTA to MTA transfer</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When transferring an email, the sending MTA handles all aspects of mail delivery until the message has been either accepted or rejected by the receiving MTA.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">As the email clears the queue, it enters the Internet network cloud, where it is routed along a host-to-host chain of servers. Each MTA in the Internet network cloud needs to \"stop and ask directions\" from the Domain Name System (DNS) in order to identify the next MTA in the delivery chain. The exact route depends partly on server availability and mostly on which MTA can be found to accept email for the domain specified in the address. Most email takes a path that is dependent on server availability, so a pair of messages originating from the same host and addressed to the same receiving host could take different paths. These days, it\'s mostly spammers that specify any part of the path, deliberately routing their message through a series of relay servers in an attempt to obscure the true origin of the message.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">To find the recipient\'s IP address and mailbox, the MTA must drill down through the Domain Name System (DNS), which consists of a set of servers distributed across the Internet. Beginning with the root nameservers at the top-level domain (.tld), then domain nameservers that handle requests for domains within that .tld, and eventually to nameservers that know about the local domain.</span></span></span></p>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>DNS resolution and transfer process</strong></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">There are 13 root servers serving the top-level domains (e.g., .org, .com, .edu, .gov, .net, etc.). These root servers refer requests for a given domain to the root name servers that handle requests for that tld. In practice, this step is seldom necessary.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The MTA can bypass this step because it has already knows which domain name servers handle requests for these .tlds. It asks the appropriate DNS server which Mail Exchange (MX) servers have knowledge of the subdomain or local host in the email address. The DNS server responds with an MX record: a prioritized list of MX servers for this domain.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An MX server is really an MTA wearing a different hat, just like a person who holds two jobs with different job titles (or three, if the MTA also handles the responsibilities of an MDA). To the DNS server, the server that accepts messages is an MX server. When is transferring messages, it is called an MTA.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The MTA contacts the MX servers on the MX record in order of priority until it finds the designated host for that address domain.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The sending MTA asks if the host accepts messages for the recipient\'s username at that domain (i.e., username@domain.tld) and transfers the message.</span></span></span></p>\r\n</div>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Step F: </strong>Firewalls, spam and virus filters</span></span></span></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The transfer process described in the last step is somewhat simplified. An email may be transferred to more than one MTA within a network cloud and is likely to be passed to at least one firewall before it reaches it\'s destination.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An email encountering a firewall may be tested by spam and virus filters before it is allowed to pass inside the firewall. These filters test to see if the message qualifies as spam or malware. If the message contains malware, the file is usually quarantined and the sender is notified. If the message is identified as spam, it will probably be deleted without notifying the sender.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Spam is difficult to detect because it can assume so many different forms, so spam filters test on a broad set of criteria and tend to misclassify a significant number of messages as spam, particularly messages from mailing lists. When an email from a list or other automated source seems to have vanished somewhere in the network cloud, the culprit is usually a spam filter at the receiver\'s ISP or company. This explained in greater detail in Virus Scanning and Spam Blocking.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<p><strong><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Delivery</span></span></span></strong></p>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In the diagram, the email makes it past the hazards of the spam trap...er...filter, and is accepted for delivery by the receiver\'s MTA. The MTA calls a local MDA to deliver the mail to the correct mailbox, where it will sit until it is retrieved by the recipient\'s MUA.</span></span></span></p>\r\n</div>\r\n<meta content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}-->',1,0,'0000-00-00 00:00:00','',1,0,0,''),(6,0,'Start Here','','start-here','','6','right','',1,0,'0000-00-00 00:00:00','',1,0,0,''),(7,0,'Training Videos','','training-videos','','7','left','',1,0,'0000-00-00 00:00:00','',2,0,0,'');

--
-- Table structure for table `jos_export_content`
--

CREATE TABLE `jos_export_content` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `title` text NOT NULL,
  `alias` varchar(255) NOT NULL,
  `title_alias` text NOT NULL,
  `introtext` mediumtext NOT NULL,
  `fulltext` mediumtext NOT NULL,
  `state` tinyint(3) NOT NULL DEFAULT '0',
  `sectionid` int(11) unsigned NOT NULL DEFAULT '0',
  `mask` int(11) unsigned NOT NULL DEFAULT '0',
  `catid` int(11) unsigned NOT NULL DEFAULT '0',
  `created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `created_by` int(11) unsigned NOT NULL DEFAULT '0',
  `created_by_alias` text NOT NULL,
  `modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `modified_by` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `publish_up` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `publish_down` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `images` text NOT NULL,
  `urls` text NOT NULL,
  `attribs` text NOT NULL,
  `version` int(11) unsigned NOT NULL DEFAULT '1',
  `parentid` int(11) unsigned NOT NULL DEFAULT '0',
  `ordering` int(11) NOT NULL DEFAULT '0',
  `metakey` text NOT NULL,
  `metadesc` text NOT NULL,
  `access` int(11) unsigned NOT NULL DEFAULT '0',
  `hits` int(11) unsigned NOT NULL DEFAULT '0',
  `metadata` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `idx_section` (`sectionid`),
  KEY `idx_access` (`access`),
  KEY `idx_checkout` (`checked_out`),
  KEY `idx_state` (`state`),
  KEY `idx_catid` (`catid`),
  KEY `idx_mask` (`mask`)
) ENGINE=MyISAM AUTO_INCREMENT=25 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_export_content`
--

INSERT INTO `jos_export_content` VALUES (1,'Creating Users','creating-users','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When migrating a domain that is already being used to receive email, care should be taken to ensure that the HyperOffice usernames match the portion of the users email address prior to the \'@\' symbol. Therefore if a user is currently recieving email as: <br /><br /><span style=\"text-decoration: underline;\"><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy35577 = \'J&#97;n&#101;\' + \'&#64;\';  addy35577 = addy35577 + \'c&#111;mp&#97;ny\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy35577 + \'\\\'>\' );  document.write( addy35577 );  document.write( \'<\\/a>\' );  //--><a href=\"mailto:Jane@company.com\">Jane@company.com</a> <!--  document.write( \'<span style=\"\\\"     \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></span><br /><br />and the \'company.com\' domain is being transferred to HyperOffice, her HyperOffice login username should be: <br /><br />Jane</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">to ensure that she does not lose any email.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></p>','',1,1,0,1,'2009-09-03 21:50:47',62,'','2009-10-06 23:58:10',63,0,'0000-00-00 00:00:00','2009-09-03 21:50:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',8,0,4,'','',0,537,'robots=\nauthor='),(2,'Aliases','aliases','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">If you have email addresses that you do not want to create as users, you can create <a href=\"http://collaboration.hyperoffice.com/administration/39-administrator-console/247-aliases.html\">Aliases</a> to forward to a user\'s email address or to external email addresses. </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">An Alias is an email address that allows you to forward mail to one or more users email accounts. <br /><br />To create an alias, simply click on the <strong>Administrator Console</strong> button located in the lower right-hand corner of your Desktop. Click on <strong>Aliases</strong>, type the name of your alias, e.g. <strong>Sales</strong>.  Type one or more email address in the email address box. Click on <strong>Create Alias</strong> to create your alias.<br /></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\">Note: Multiple email addresses should be separated by a comma.</span></span><br /></span></span></p>\r\n<p> </p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,1,0,1,'2009-09-03 21:52:23',62,'','2009-10-06 23:57:57',63,0,'0000-00-00 00:00:00','2009-09-03 21:52:23','0000-00-00 00:00:00','','','show_title=1\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,3,'','',0,541,'robots=\nauthor='),(3,'MX Records','mx-records','','<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To transfer your current domain to HyperOffice you\'ll need to follow the steps below to change your MX Record.</span></span></span><br /><ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Contact your Email Domain Host.</span><span style=\"color: #000000;\"> </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Look for a section that says <strong>DNS Controls</strong>. You may have to select the domain you will be modifying before you can see the DNS controls section.</span><span style=\"color: #000000;\"> </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Look for a section that says <strong>Add MX record</strong>, <strong>Configure MX records</strong>, or <strong>Email Settings</strong>. You want to add an <strong>MX record</strong> for the \"<strong>@</strong>\" domain that points to \"<strong>custommail.hyperoffice.com</strong>\". Save your settings.</span><span style=\"color: #000000;\"></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">While in the MX records section, <strong>DELETE ALL OTHER MX RECORDS</strong>. This will make sure that all mail goes to your HyperOffice account.</span><span style=\"color: #000000;\"></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Log out and you are done. Please note that it takes up to 48 hours for the changes to take place.</span></span></span></li>\r\n</ol><ol></ol>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">By Phone</span></span></span></p>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When calling your DNS provider basically all you need to tell them is:<br /><br />You need to <strong>Add an MX record</strong> for the \"<strong>@</strong>\" domain that points to \"<strong>custommail.hyperoffice.com</strong>\". Then have them <strong>DELETE ALL OTHER MX RECORDS</strong>.</span></span></span></p>\r\n<ul>\r\n</ul>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Please be aware that while we have provided this information to make your DNS changes easier, HyperOffice is not responsible for the content listed in these steps, as we are not the authoritative source of this information. Any further questions about this process should be directed toward the respective domain registrar. </span></span></span></p>\r\n<ul>\r\n</ul>','',1,1,0,1,'2009-09-03 22:08:00',62,'','2009-10-06 23:57:40',63,0,'0000-00-00 00:00:00','2009-09-03 22:08:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',8,0,2,'','',0,740,'robots=\nauthor='),(4,'SMTP','imap-pop-and-smtp','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Simple Mail Transfer Protocol (SMTP) is the outgoing server of your Outlook Email setup.  Users who have purchase HyperOffice Business Email, will be provided access to our SMTP servers.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">SMTP information is provided to the Level I Administrator.  The Level I Administrators request and administer to their community, the SMTP information.  If you are not the Level I Administrator of your account and do not know your SMTP information, please contact your Account Administrator for those details.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Setting up SMTP Server in Outlook</strong></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">While setting up an IMAP or POP account on your computer or mobile device, it often will prompt you for outgoing SMTP information.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In Outlook, there are two areas you will need to fill in information:</span></span></span></p>\r\n<ul>\r\n<li>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The first is the <strong>\"Outgoing Mail Server (SMTP)\"</strong> on the main email setup page. </span></span></span></p>\r\n</li>\r\n<li>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The second is under <strong>\"More Settings\",</strong> under the <strong>\"Outgoing Servers\" Tab</strong>. </span></span></span></p>\r\n</li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The <strong>Outgoing Mail Server (SMTP) </strong>will be provided to you by your Administrator and should have a format like: smtp.&lt;mailserver&gt;.com</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Clicking <strong>\"More Settings\",</strong> and selecting the  <strong>\"Outgoing Servers\" </strong>tab, you will then select <strong>My Outgoing Server Requires Authentication</strong>, and click<strong> log on using</strong> the username provided to you by your Administrator.  The format is similar to <a href=\"mailto:12345-user47@%3Cmailserver%3E.com\">12345-user47@mailserver.com</a>.  <br />The password will be provided to you at the time you receive your username.</span></span></span></p>\r\n<p style=\"padding-left: 30px;\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">NOTE</span>:</strong> If you are the administrator for your account and do not have your SMTP information, please call into the Support Line to speak with a Support Representative.</span></span></span></p>','',1,1,0,1,'2009-09-03 22:08:22',62,'','2009-10-06 23:57:25',63,0,'0000-00-00 00:00:00','2009-09-03 22:08:22','0000-00-00 00:00:00','','','show_title=1\nlink_titles=1\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=1\nshow_print_icon=1\nshow_email_icon=1\nlanguage=\nkeyref=\nreadmore=',14,0,1,'','',0,559,'robots=\nauthor='),(6,'Email Sending Limitations','email-sending-limitations','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Web Interface</strong><br />TO: 200 recipients<br />BCC: 50 recipients <br /><br /><strong>SMTP sending*</strong><br />100 recipients per message (TO, BCC, CC)<br />500 total messages per day<br />10 MB attachment limit</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">*requires a Business Email Account. For more information please contact your sales representative.</span></span></span></p>','',1,2,0,2,'2009-09-04 00:30:19',63,'','2009-10-07 00:00:27',63,0,'0000-00-00 00:00:00','2009-09-04 00:30:19','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,6,'','',0,430,'robots=\nauthor='),(7,'Windows Mobile Devices','mobile-devices','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">HyperOffice provides a business class Email service. This article will outline the several different ways to get your Email from our servers to your mobile device.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Your Browser</strong></span></span></span></p>\r\n<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The easiest way to get your Email on your handheld is to use your data plan and browser. Most handheld devices will have a built in browser for accessing the Internet.<br /><em>To Use:</em> Just point your browser to your portal login page (like you would normally do if you were at a desktop computer). Our system recognizes that you are using a handheld and the screen will be sized correctly for you.<br /><br /></span></span></span>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Set up Forwarding<br /></strong><br />If your mobile device already has an Email address you can have HyperOffice \"Forward a Copy\" of every Email you receive directly over to your device.<br /><br /><strong>To Use:</strong></span></span></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Log in to your HyperOffice account.</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Click on Settings</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Click on Email</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Scroll down to the bottom and click on \"Configure Auto Responder\\Forwarding\"</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the \"use forwarding:\" section, Select \"Forward A Copy\"</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Enter the Email address given to you by your handheld provider. If you have a Blackberry, it will probably be something like \\n // --&gt;<a href=\"mailto:username@attwireless.blackberry.net\">username@attwireless.blackberry.net</a>. If you have a Treo or something else, it will be a different address.</span></span></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy51659 = \'&#117;s&#101;rn&#97;m&#101;\' + \'&#64;\';  addy51659 = addy51659 + \'&#97;ttw&#105;r&#101;l&#101;ss\' + \'&#46;\' + \'bl&#97;ckb&#101;rry\' + \'&#46;\' + \'n&#101;t\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy51659 + \'\\\'>\' );  document.write( addy51659 );  document.write( \'<\\/a>\' );  //--> <!--  document.write( \'<span style=\"\\\"       \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Click \"Update Information\".<br /></span></span></span></li>\r\n</ul>\r\n<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"></span></span></span>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Use your mobile device mail client</strong></span></span></span></p>\r\n<span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To set up Email this way, you first need to determine if your handheld device supports POP3 or IMAP (or both). Then you will need to configure your mail client accordingly. <strong>NOTE</strong>: There are many different types of handheld devices and mail clients out there. For this reason, we cannot issue direct support for them. However, there should be enough information from the settings below to set them up correctly. Please contact the support line for your device if you have issues getting it set up.<br /><br /><em>If you would like to use IMAP</em>, the following settings should be used-<br /><strong>Incoming server:</strong> IMAP.hyperoffice.com<br /><strong>Incoming username:</strong> Your entire HyperOffice Email address<br /><strong>Incoming password:</strong> your HyperOffice password<br /><br /><em>If you would like to use POP3</em>, the following settings should be used-<br /><strong>Incoming server:</strong> POP.hyperoffice.com<br /><strong>Incoming username:</strong> Your entire HyperOffice Email address<br /><strong>Incoming password:</strong> your HyperOffice password<br /><br /><strong>NOTE</strong>: In both cases, the default settings and port numbers should stay the same. Also, HyperOffice does not provide an Outgoing Server for sending. The Outgoing server, username, and password should be provided by your handheld provider.<br /><br /></span></span></span>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Troubleshooting:</strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>All of my mail is in my handheld now, but I don\'t see it on the web when I log into HyperOffice.</strong><br /><strong>A:</strong>You are probably using POP3 with your device. Sometimes POP3 users select a setting that says \"download messages from server\". If you have this set, then your messages are taken off of HyperOffice and put directly on your phone. To fix, make sure your phone settings are \"Leave messages on the server\". Please contact your handheld provider if you cannot find this setting on your device. You could also switch to a different method like IMAP or Forwarding to get your mail.<br /><br /><strong>Which method should I use to see all of my different mail folders (not just the Inbox)?</strong><br /><strong>A:</strong> You will want to use your handheld browser to get your Email (option 1 in this article) or use IMAP to get access to all of your folders located in HyperOffice. POP3 connections will only download from the Inbox, and forwarding does not deal with folders.<br /><br /><strong>My IMAP or POP3 connection is not connecting at all.</strong><br /><strong>A:</strong> Please make sure you are using your entire Email address for your username. If you have customized Email with us, it should be something like: \\n // --&gt;<a href=\"mailto:USERNAME@Company.com\">USERNAME@Company.com</a> . If you do not have customized Email with us, it will be like: \\n // --&gt;<a href=\"mailto:USERNAME@Company.hyperoffice.com\">USERNAME@Company.hyperoffice.com</a> .</span></span></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy27383 = \'USERNAME\' + \'&#64;\';  addy27383 = addy27383 + \'C&#111;mp&#97;ny\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy27383 + \'\\\'>\' );  document.write( addy27383 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"       \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy58445 = \'USERNAME\' + \'&#64;\';  addy58445 = addy58445 + \'C&#111;mp&#97;ny\' + \'&#46;\' + \'hyp&#101;r&#111;ff&#105;c&#101;\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy58445 + \'\\\'>\' );  document.write( addy58445 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"       \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></p>\r\n<p> </p>\r\n<p> </p>','',1,2,0,2,'2009-09-04 00:32:40',63,'','2009-10-07 00:00:10',63,0,'0000-00-00 00:00:00','2009-09-04 00:32:40','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',9,0,5,'','',0,398,'robots=\nauthor='),(8,'Understanding Spam','how-does-spam-work','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Spam is in many ways the most annoying part about using email.  Either you get way too much Spam, or legitimate emails disappear into the Spam Folders--and sometimes both!  HyperOffice\'s Mail system is designed to prevent unwanted Spam from ever arriving into your account, so at the start we recommend checking your Spam folder periodically to see if you\'re missing anything important from your Inbox.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The anti-Spam service is a learning system so it should improve over time, and we do our best to provide you (the User) with as much control as possible to handle the issue.  Here are a few of the methods to manage your Spam:</span></span></span></p>\r\n<h4><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Mark as Spam</span></span></span></h4>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Check your Spam folder and \'Mark as Not Spam\' if it doesn\'t belong there.  This will prevent emails from the specific email address and mail server from being put in Spam again. (Refer to our article on Mail Functions for more info)</span></span></span></p>\r\n<h4><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Email Whitelisting</span></span></span></h4>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Send emails to addresses you want to receive mail from.  Sending an email to a recipient address will automatically \'Whitelist\' the email, so emails from those addresses will not arrive in Spam. (Refer to our article on Composing an Email for instructions)</span></span></span></p>\r\n<h4><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Create Email Filters</span></span></span></h4>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Mail filters are easily one of the most effective tools available for managing your Inbox and your Spam.  By creating a Mail Filter, you can specify which emails go where within your Mail account.  You can filter by keyword, address, domain, and direct emails to any folder within your mail section.  Please refer to our article on Creating Mail Filters &lt;here&gt;.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>For Outlook Users,</strong> the problem of important emails going into Spam straightforward to address.  If you want to rely on Outlook\'s \'Junk Email\' filtering, we recommend that you simply \'Turn Off\' the Spam filtration.  This is done by creating a mail filter that catches everything and pushes it to the Inbox.  Instructions for setting up that kind of mail filter can be found &lt;here&gt;.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">There are a few important points for <strong>Outlook</strong> and other <strong>3rd-party mail client</strong> users who decide to use <strong>POP</strong>:</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>You will not see the Spam folder</strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The reason we recommend \'disabling\' the anti-Spam system is because when using a POP account, you will not be able to see the Spam folder in Outlook.  This means that emails can get put in the Spam folder, and there will be no way to know without going into the Web Mail.  Using IMAP also bypasses this issue.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>You do not receive the benefit of the automatic whitelisting</strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When you send from within Outlook you are sending outside of the HyperOffice system, and because of this</span></span></span></p>','',1,3,0,3,'2009-09-04 00:34:37',63,'','2009-10-07 00:01:21',63,0,'0000-00-00 00:00:00','2009-09-04 00:34:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=0\nlink_category=1\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,4,'','',0,297,'robots=\nauthor='),(9,'Marking Mail as Spam','marking-mail-as-spam','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Move your unwanted messages (junk mail) that you don\'t want to receive into the <span style=\"font-weight: bold;\"><strong>Spam</strong></span> folder. Once you move a message into this folder, all future messages from the same sender are automatically moved into this folder.<br /><strong><br />MARKING MAIL AS SPAM</strong></span></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Place a <strong>checkmark</strong> in front of the message you wish to move to spam.</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">At the bottom of the Inbox page, click the <strong>down arrow</strong> behind [Select a Target Folder].</span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select the <strong>Spam</strong> folder</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\">Click the <strong>Move To </strong>button.</span><br /></span></span></span></li>\r\n</ol>','',1,3,0,3,'2009-09-04 00:35:54',63,'','2010-02-15 21:18:53',63,0,'0000-00-00 00:00:00','2009-09-04 00:35:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=0\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',8,0,3,'','',0,251,'robots=\nauthor='),(10,'IPhone','iphone','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>CONFIGURING YOUR IPHONE<br /><br /></strong>1. Go to the <strong>Main Menu</strong> and select <strong>Settings</strong>.<br /><br />2. Scroll down and select <strong>Mail</strong>.<br /><br />3. Select <strong>Add Account</strong><br /><br />4. Select <strong>Other</strong>.<br /><br />5. Select which type of email account you want: <strong>IMAP</strong> or <strong>POP</strong> and add the following information to this page:<br /><br /><strong>Name:</strong> Your Name<br /><strong>Address:</strong> \\n // --&gt;<a href=\"mailto:youraddress@yourdomain.com\">youraddress@yourdomain.com</a><br /><strong>Description:</strong> Short Description<br /><br /><strong>Incoming Mail Server (IMAP):</strong><br /><br /><strong>Host Name:</strong> imap.hyperoffice.com<br /><strong>Username:</strong> \\n // --&gt;<a href=\"mailto:youraddress@yourdomain.com\">youraddress@yourdomain.com</a><br /><strong>Password:</strong> yourpassword<br /><br /><strong>Incoming Mail Server (POP):</strong><br /><br /><strong>Host Name:</strong> pop.hyperoffice.com<br /><strong>Username:</strong> \\n // --&gt;<a href=\"mailto:youraddress@yourdomain.com\">youraddress@yourdomain.com</a><br /><strong>Password:</strong> yourpassword<br /><br /><strong>Outgoing Mail Server:</strong><br /><br /><em>If you have purchased Business Email, please contact us and we will provide the outgoing SMTP server. </em><br /><br />6. Click <strong>Save</strong>.<br /><br />7. Get back into the account and scroll to the bottom of that page and click <strong>Advanced</strong>. Add the following information on this page:</span></span></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy51082 = \'y&#111;&#117;r&#97;ddr&#101;ss\' + \'&#64;\';  addy51082 = addy51082 + \'y&#111;&#117;rd&#111;m&#97;&#105;n\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy51082 + \'\\\'>\' );  document.write( addy51082 );  document.write( \'<\\/a>\' );  //--> <!--  document.write( \'<span style=\"\\\"      \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy39406 = \'y&#111;&#117;r&#97;ddr&#101;ss\' + \'&#64;\';  addy39406 = addy39406 + \'y&#111;&#117;rd&#111;m&#97;&#105;n\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy39406 + \'\\\'>\' );  document.write( addy39406 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"      \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span><!--  var prefix = \'&#109;a\' + \'i&#108;\' + \'&#116;o\';  var path = \'hr\' + \'ef\' + \'=\';  var addy10356 = \'y&#111;&#117;r&#97;ddr&#101;ss\' + \'&#64;\';  addy10356 = addy10356 + \'y&#111;&#117;rd&#111;m&#97;&#105;n\' + \'&#46;\' + \'c&#111;m\';  document.write( \'<a \' + path + \'\\\'\' + prefix + \':\' + addy10356 + \'\\\'>\' );  document.write( addy10356 );  document.write( \'<\\/a>\' );  //--><!--  document.write( \'<span style=\"\\\"      \'display: none;\\\'>\' ); // --><span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it <!--  document.write( \'</\' );  document.write( \'span>\' ); // --></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong><span style=\"color: #ff0000;\">NOTE</span>:</strong> If you receive a message stating the iPhone could not connect using SSL, choose \'Yes\' to try again without SSL.  The message may pop up a second time.  If it does not work, simply save the account, and confirm the settings below:<br /><br /><strong>POP SETTINGS:</strong><br /><br /><strong>Deleted Messages:</strong><br /><br /><strong>Remove:</strong> After one week<br /><br /><strong>Incoming Settings:</strong><br /><br /><strong>Use SSL:</strong> OFF<br /><strong>Authentication:</strong> Password<br /><strong>Delete from server:</strong> Seven days<br /><strong>Server port:</strong> 110<br /><br /><strong>Outgoing Settings:</strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>Server port:</strong> 587<br /><br /><strong>IMAP SETTINGS:</strong><br /><br /><strong>Mailbox Behaviors:<br /></strong><br /><strong>Drafts Mailbox:</strong> As desired<br /><strong>Sent Mailbox:</strong> As desired<br /><strong>Deleted Mailbox:</strong> As desired<br /><br /><strong>Deleted Messages:<br /></strong><br /><strong>Remove:</strong> After one week<br /><br /><strong>Incoming Settings:</strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>IMAP Path Prefix:</strong> /<br /><strong>Server Port:</strong> 143<br /><br /><strong>Outgoing Settings:</strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>Server Port:</strong> 587</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">If you\'re still having trouble, please visit the <a href=\"http://support.apple.com/kb/TS1426?viewlocale=en_US\">Apple IPhone Support page</a> to find out what to do if you are unable to send or receive Mail.</span></span></span></p>\r\n<p> </p>','',1,4,0,4,'2009-09-04 00:42:07',63,'','2009-10-06 23:58:44',63,63,'2010-05-19 22:25:11','2009-09-04 00:42:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,2,'','',0,496,'robots=\nauthor='),(11,'Blackberry','blackberry','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To configure IMAP access for your BlackBerry, just follow these steps:</span></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">From your BlackBerry home screen, select the <strong>BlackBerry Set-up</strong> icon, and choose <strong>Personal Email Set-up</strong>. (On older devices, just look for the <strong>Personal Email Set-up</strong> icon.) </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select <strong>Personal Email Set-up</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Accept Terms and Conditions. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">On the \'Email Account Set-up\' page, enter <strong>your full email address</strong> (including \'@your_company.hyperoffice.com’ or \'@your_domain.com\') but just add an <strong>‘x’</strong> to the \'Password:\' field. Select <strong>Next</strong>. <br /><br /><em>- This Step is required to force the Blackberry device to provide the following prompts.  After this step, when prompted for your password use your normal HyperOffice password to complete the setup.</em></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">You\'ll see a screen that says \'We were unable to configure [username@your_domain.com].\' Select <strong>I will provide the settings to add this email account</strong>, then <strong>Next</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select <strong>Internet Service Provider Email (POP/IMAP)</strong>, then <strong>Next</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Select <strong>I will provide the settings to add this email account</strong>, then <strong>Next</strong>. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">You\'ll see \'The BlackBerry Internet Service could not configure [username@your_domain.com] email account.\' Select <strong>Provide The Settings</strong> to continue. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the \'User name:\' field, enter <strong>your full email address</strong> (including \'@your_domain.com\').  Then enter <strong>your HyperOffice password</strong> in the \'Password:\' field. </span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the \'Email server:\' field, enter <strong>\'imap.hyperoffice.com\'</strong>, then select <strong>Next</strong>. If IMAP access was successfully configured, select <strong>OK</strong>. </span></span></span></li>\r\n</ol>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><br />To review, the Blackberry Email Setup will prompt you for these details:<br /><br /><strong>Name:</strong> &lt;Your Name&gt;<br /><strong>Email Address:</strong> &lt;Your \"Send-As\" Email Address&gt;<br /><br /><strong>Incoming Mail Server (for POP):</strong> pop.hyperoffice.com<br /><strong>Incoming Mail Server (for IMAP):</strong> imap.hyperoffice.com<br /><strong>Username:</strong> &lt;username&gt;@&lt;yourdomain.com&gt;<br /><strong>Password:</strong> &lt;login password&gt;</span></span></span></p>','',1,4,0,4,'2009-09-04 00:42:36',63,'','2009-10-06 23:58:26',63,0,'0000-00-00 00:00:00','2009-09-04 00:42:36','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,1,'','',0,443,'robots=\nauthor='),(12,'What is email and how does it work?','what-is-email-and-how-does-it-work','','<strong><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"></span></span></span></strong>\r\n<p style=\"text-align: center;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In this diagram, the sender is a human being using their       company account to send an       email to someone at a different company.<br /><br /><img alt=\"howemailworks\" src=\"images/stories/howemailworks.png\" height=\"453\" width=\"596\" /></span></span></span></p>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step A: Sender creates and sends an email</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The originating sender creates an email in their Mail User Agent (MUA) and clicks       \'Send\'. The MUA is the application the originating sender uses       to compose and read email, such as Eudora, Outlook, etc.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step B: Sender\'s MDA/MTA routes the email</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The sender\'s MUA transfers the email to a Mail Delivery Agent (MDA). Frequently, the sender\'s MTA also handles the   responsibilities of an MDA. Several of the most   common MTAs do this.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The   MDA/MTA accepts the email, then routes it to local mailboxes or forwards it if it isn\'t locally addressed.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In our diagram, an MDA forwards the   email to an MTA and it enters the first of a series of \"network clouds,\" labeled as a \"Company Network\" cloud.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step C: Network cloud</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">An email can encounter a network cloud within a large     company or ISP, or the largest network cloud in existence:the Internet. The network cloud may encompass a multitude of mail servers, DNS servers, routers, and other devices and services too numerous to mention. These are prone to be slow when processing an unusually heavy load, temporarily unable to receive an email when taken down for maintenance, and sometimes may not have identified themselves properly to       the Internet through the Domain Name System (DNS) so that other MTAs       in the network cloud are unable to deliver mail as addressed. These devices may be protected by firewalls, spam filters and malware detection software that may bounce or even       delete an email. When an email is deleted by this kind of software, it tends to fail silently, so the sender is given no information about where or when the delivery       failure occurred.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Email service providers and other companies that process   a   large volume of email often have their own, private network       clouds. These   organizations commonly have multiple mail servers, and route all email through a       central gateway server (i.e., mail hub) that redistributes  mail to whichever MTA is available. Email on these secondary MTAs must   usually wait for the primary MTA (i.e., the designated    host for that domain) to become available, at which time the   secondary mail   server will transfer its messages to the primary MTA.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step D: Email queue</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The email in the diagram is addressed to someone at   another company, so it enters an email queue   with other outgoing email messages. If there is a high volume   of mail in the queue—either because there are many   messages or the messages are unusually large, or   both—the message will be delayed in the queue   until the MTA processes the messages ahead of it.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step E: MTA to MTA transfer</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When transferring an email, the sending MTA handles all aspects of mail delivery       until the message has been either accepted or rejected by the       receiving MTA.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">As the email clears the queue, it enters the Internet   network cloud, where it is routed along a host-to-host       chain of servers. Each MTA in the Internet network cloud needs to \"stop and ask directions\"   from the Domain Name System (DNS) in order to identify the next MTA   in the delivery chain. The exact route depends partly on server availability and   mostly on which MTA can be found to accept email for the domain   specified in the address. Most email takes a path that   is dependent on server availability, so a pair of messages   originating from the same host and addressed to the same   receiving host could take different paths. These days, it\'s mostly spammers that   specify any part of the path, deliberately routing their   message through a series of relay servers in an attempt to obscure the true origin of the   message.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To find the recipient\'s IP address and mailbox, the MTA must drill down through the       Domain Name System (DNS), which consists of a set of servers       distributed across the Internet. Beginning with the root   nameservers at the top-level domain (.tld), then domain nameservers that handle requests for domains   within that .tld, and eventually to nameservers that know about the   local domain.</span></span></span></p>\r\n<div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>DNS resolution and transfer process</strong></span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">There are 13 root servers serving the top-level domains       (e.g., .org, .com, .edu, .gov, .net, etc.). These root servers       refer requests for a given domain to the root name servers that       handle requests for that tld. In practice, this       step is seldom necessary.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The MTA can bypass this step because it       has already knows which domain name servers handle       requests for these .tlds. It asks the appropriate DNS       server which Mail Exchange (MX) servers have knowledge of the       subdomain or local host in the email address. The DNS       server responds with an MX record: a prioritized list of MX       servers for this domain.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">An MX server is really an MTA wearing a different hat,       just like a person who holds two jobs with       different job titles (or three, if the MTA also       handles the responsibilities of an MDA).       To the DNS server, the server that accepts messages is an       MX server. When is     transferring messages, it is called an MTA.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The MTA contacts the MX servers on the MX       record in       order of priority until it finds the       designated host for that address domain.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The sending MTA asks if the host accepts       messages for the recipient\'s username at that domain       (i.e., username@domain.tld) and       transfers the message.</span></span></span></p>\r\n</div>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Step F: Firewalls, spam and virus filters</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The transfer process described in the last step is somewhat       simplified. An email may be transferred to more than one MTA       within a network cloud and is likely to be passed to at   least one firewall before it reaches it\'s destination.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">An email encountering a firewall may be tested by spam and virus   filters before it is allowed to pass inside the   firewall. These filters test to see if the message qualifies as spam or malware. If the   message contains malware, the file is usually quarantined and the sender is notified. If the message   is identified as spam, it will probably be deleted without notifying the   sender.</span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Spam is difficult to detect   because it can assume so many different   forms, so spam filters test on a broad set of criteria and   tend to misclassify a significant number of messages as spam,   particularly messages from mailing lists. When an email from a   list or other automated source   seems to have vanished somewhere in the network cloud,   the culprit is usually a spam filter at the receiver\'s ISP or   company. This explained in       greater detail in Virus Scanning and Spam Blocking.</span></span></span></p>\r\n</div>\r\n<div lang=\"en\">\r\n<div>\r\n<div>\r\n<div>\r\n<h3><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Delivery</span></span></span></h3>\r\n</div>\r\n</div>\r\n</div>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In the diagram, the email makes it past the hazards of the spam trap...er...filter, and is accepted for delivery by the receiver\'s MTA. The MTA calls a local MDA to deliver the mail to the correct mailbox, where it will sit until it is retrieved by the recipient\'s MUA.</span></span></span></p>\r\n</div>','',-2,5,0,5,'2009-09-04 01:02:28',63,'','2009-09-10 23:30:24',63,0,'0000-00-00 00:00:00','2009-09-04 01:02:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,0,'','',0,33,'robots=\nauthor='),(13,' ? User Checklist','user-checklist','','<div style=\"text-align: center;\"><img src=\"images/stories/userchecklist2.jpg\" alt=\"userchecklist2\" height=\"607\" width=\"771\" /></div>','',1,6,0,6,'2009-09-09 20:16:36',63,'','2009-10-07 23:15:31',63,0,'0000-00-00 00:00:00','2009-09-09 20:16:36','0000-00-00 00:00:00','','','show_title=1\nlink_titles=1\nshow_intro=\nshow_section=0\nlink_section=0\nshow_category=0\nlink_category=0\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',29,0,2,'','',0,830,'robots=\nauthor='),(14,'?  Administrator Checklist','administrator-checklist','','<div style=\"text-align: justify;\"></div>\r\n<div style=\"text-align: center;\"><img src=\"images/stories/administratorchecklist3.jpg\" alt=\"administratorchecklist3\" height=\"678\" width=\"773\" /></div>','',1,6,0,6,'2009-09-09 21:22:15',63,'','2009-10-07 23:15:19',63,0,'0000-00-00 00:00:00','2009-09-09 21:22:15','0000-00-00 00:00:00','','','show_title=1\nlink_titles=1\nshow_intro=0\nshow_section=0\nlink_section=1\nshow_category=0\nlink_category=1\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',28,0,1,'','',0,888,'robots=\nauthor='),(15,'Understanding the Quarantine','understanding-the-quarantine','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The Quarantine exists to protect you and your colleagues from hazardous email contents--viruses, trojans, and other malicious forms of malware.  If you find that an email has been placed in the Quarantine, it is likely for a good reason.  If, however, you believe the item to be legitimate then you can retrieve the contents.  Simply follow the instructions in the text document that is saved as an attachment to the original email, and you can then access and download the email\'s contents normally.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Just as with Spam, Outlook Users using POP to connect will not be able to view the Quarantine Folder listed in your Portal.  We recommend setting up an IMAP account so that the Quarantine folder will display.  Please follow the instructions &lt;here&gt; in order to configure your Outlook for IMAP.</span></span></span></p>','',1,3,0,3,'2009-09-16 20:12:16',63,'','2009-10-07 00:00:42',63,0,'0000-00-00 00:00:00','2009-09-16 20:12:16','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,248,'robots=\nauthor='),(16,'Alternate Methods of Accessing Mail','alternate-methods-of-accessing-mail','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">There are three methods of accessing Mail:</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">1.  Logging into your web portal either from a PC or Mobile web browser.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">2.  Using a 3rd-party local mail client such as Outlook, Entourage, or Thunderbird.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">3.  Using a 3rd-party mobile handheld device such as iPhone, Blackberry, or Palm.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The settings below will allow you to access your Mail from virtually anywhere on earth assuming an active internet connection with the use of the IMAP or POP protocols:<br /></span><br /><strong><span style=\"color: #ff0000;\">Note:</span></strong> <span style=\"color: #000000;\">For more information on the differences between IMAP and POP, please refer to our &lt;article on the topic&gt;.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Name:</strong> &lt;Your Name&gt;<br /><strong>Email Address:</strong> &lt;Your \"Send-As\" Email Address&gt;<br /><br /><strong>Incoming Mail Server (for POP):</strong> pop.hyperoffice.com<br /><strong>Incoming Mail Server (for IMAP):</strong> imap.hyperoffice.com<br /><strong>Username:</strong> &lt;username&gt;@&lt;yourdomain.com&gt;<br /><strong>Password:</strong> &lt;login password&gt;</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">Note:</span></strong><span style=\"color: #000000;\"> If you do not have a Business Email plan, \'yourdomain.com\' will match your login address.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>Outgoing SMTP: </strong></span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">In order to send mail, you will need SMTP settings.  If you have not been provided with this information you must request these settings from your Administrator. </span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<p><span style=\"font-size: 12pt;\"><strong><span style=\"color: #ff0000;\">Note for Administrators:</span></strong> </span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">If you do not have Outgoing SMTP Settings and are on a Business Email plan, please contact Support directly to request these settings. </span></span><br /></span></p>\r\n</span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></p>\r\n<br /><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"> </span></span></span>','',1,2,0,2,'2009-09-16 22:14:33',63,'','2009-10-06 23:59:50',63,0,'0000-00-00 00:00:00','2009-09-16 22:14:33','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,4,'','',0,536,'robots=\nauthor='),(17,'Creating Mail Folders','creating-mail-folders','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The Folder View section is located on the upper menu bar on the Screen after entering into your Personal Mail.  <br />This section is designed to make it easy to locate, manage, and organize your Emails.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>To Create a New Mail Folder</strong></span></span></span></p>\r\n<ol>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click the <strong>folder view</strong> tab.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <strong>new folder.</strong></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Type in the <strong>Name </strong>of the New Folder.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Assign the <strong>Parent Folder.</strong></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Create New Folder</strong></span></span></span></li>\r\n</ol>','',1,2,0,2,'2009-09-18 17:09:53',63,'','2009-10-06 23:59:32',63,0,'0000-00-00 00:00:00','2009-09-18 17:09:53','0000-00-00 00:00:00','','','show_title=\nlink_titles=1\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',15,0,3,'','',0,383,'robots=\nauthor='),(18,'Creating an Email Signature','creating-an-email-signature','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Creating an Email Signature is done from your Mail Settings.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">CREATE AN EMAIL SIGNATURE<br /></span></span></span></strong></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">Click the <strong>Settings</strong> Tab</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">Click the <strong>Mail </strong>icon</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">Create your <strong>Email Signature</strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: small; color: #9a1218;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\"><strong>Update Information</strong></span><br /></span></span></span></span></span></span></li>\r\n</ol>','',1,2,0,2,'2009-09-21 20:53:40',63,'','2009-10-06 23:59:17',63,0,'0000-00-00 00:00:00','2009-09-21 20:53:40','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,350,'robots=\nauthor='),(19,'Creating Email Filters','creating-email-filters','','<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">To help you locate a message quickly, you can filter the messages in any of your folders in the mailbox view.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">When you use the filter option, only those messages that meet your filter criteria display. For a more general search, click the <span style=\"font-weight: bold;\"><strong>S</strong></span><span style=\"font-weight: bold;\"><strong>earch</strong></span> button.</span></span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">CREATE AN EMAIL FILTER</span></span></strong></span></span></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Select the <strong>Settings </strong>tab on the left hand navigation bar.</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Click on the <strong>Mail </strong>icon.</span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">At the bottom of the page select <strong>Configure Filters\\Blocked Senders</strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Select <strong>Create Mail Filter</strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Type in your criteria, e.g.<br />From Field contains the phrase <strong>@hyperoffice.com<br /></strong></span></span></span></span></span></li>\r\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Move message to: <strong>Select folder</strong></span></span></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: small; color: #9a1218;\"><span style=\"color: #000000;\"><strong><span style=\"font-size: 12pt;\">Create Mail Filter</span><br /></strong></span></span></span></span></span></li>\r\n</ol>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<br /><ol></ol>','',1,2,0,2,'2009-09-21 21:10:26',63,'','2009-10-06 23:59:01',63,0,'0000-00-00 00:00:00','2009-09-21 21:10:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,1,'','',0,272,'robots=\nauthor='),(20,'MS Outlook 2007 IMAP Configuration','outlook-email-setup','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">1. Open Microsoft Outlook 2007. From the Tools menu (on the top toolbar), select Accounts.</span></span></span></p>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #ff0000;\"><strong>Note</strong></span>: <em>If you don’t see Accounts right away it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal hidden menu options.</em><br /><br />2. In the Account Settings page the E-mail tab at the top should already be highlighted. Click the <strong>New </strong>button. <br /><br /></span></span></span>\r\n<div id=\"id\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"184\" width=\"603\" src=\"images/stories/MS_Outlook_2007/new.jpg\" alt=\"new\" /><br /></span></span></span></div>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">3. Select the <strong>Manually configure server settings or additional server types</strong> option and click <strong>Next</strong>.</span></span></span><br /><br />\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"473\" width=\"632\" src=\"images/stories/MS_Outlook_2007/autoaccountsetup.jpg\" alt=\"autoaccountsetup\" /></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">4. On the Choose E-mail Service page select the first option for <strong>Internet E-mail</strong> and click <strong>Next.</strong></span></span></span></p>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"471\" width=\"628\" src=\"images/stories/MS_Outlook_2007/addnewemailacct.jpg\" alt=\"addnewemailacct\" /><br /><br />5. Under the Internet E-mail Settings screen enter your User Information. <strong> <br /><br /><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"403\" width=\"559\" src=\"images/stories/MS_Outlook_2007/2007smtp.jpg\" alt=\"2007smtp\" /></span></span></span><br /><br /></strong></span></span></span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Your Name:</span></span></span>\r\n<div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Type your first and last name (what you want to appear in the \"From\" line when you send email to the other recipients).</span></span></span></li>\r\n</ul>\r\n</div>\r\n<div><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Email Address:</span></span></span></div>\r\n<div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Use the email address that you normally use or that your administrator has give you (for example, username@your company.hyperoffice.com or username@yourcompany.com (if you have a custom domain setup).</span></span></span></li>\r\n</ul>\r\n</div>\r\n<div><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Server Information: Enter the following information:</span></span></span></div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Incoming Mail Server (IMAP): imap.hyperoffice.com</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Outgoing Mail Server (SMTP): enter your ISP\'s SMTP server address. </span></span></span></li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">Note</span></strong>: If your company has purchased Business Email, you will need to contact your HyperOffice account administrator for SMTP settings.</span></span></span></p>\r\n<div><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Logon Information:</span></span></span></div>\r\n<div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In the Username field, type your <strong>HyperOffice email address.</strong></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Type in the <strong>password</strong> you use to get into your HyperOffice portal.</span></span></span></li>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">Note</span>: </strong>Do not enter your HyperOffice username only. You need your full HyperOffice email address to access your HyperOffice IMAP account. <br /><br />5. Additional Settings (Internet E-mail Settings). Please follow the instructions in this step only if your SMTP server requires authentication (if you have purchased HyperOffice business email). </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When you have completed the information in step 4, <br />click the <strong>More Settings</strong> button. <br /><br />The Internet E-mail Settings dialog appears.</span></span></span></p>\r\n</div>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"436\" width=\"394\" src=\"images/stories/MS_Outlook_2007/outgoingserver.jpg\" alt=\"outgoingserver\" /><br /></span></span></span>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click the <strong>Outgoing Server </strong>tab. Select the <strong>My outgoing server (SMTP) requires authentication </strong>option.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Select the <strong>Log on using </strong>option and complete the <strong>User Name </strong>and <strong>Password</strong> fields.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Select the <strong>Advanced</strong> tab.</span></span></span></li>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"432\" width=\"393\" src=\"images/stories/MS_Outlook_2007/advanced.jpg\" alt=\"advanced\" /></span></span></span>\r\n<div id=\"id\">\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Set the IMAP port to 143</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Set the SMTP port to 587</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Slide the Server Timeouts to Long (10 minutes)</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <strong>OK</strong></span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The main email accounts setting window appears</span></span></span></li>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span> \r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <strong>Next</strong> to continue the settings.</span></span></span></li>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"471\" width=\"625\" src=\"images/stories/MS_Outlook_2007/finish.jpg\" alt=\"finish\" /></span></span></span></div>\r\n<div><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">6. Click <strong>Finish.</strong></span></span></span><br /><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"><br /></span></span></span></span></span></span></div>\r\n<div id=\"refHTML\"></div>\r\n<div id=\"refHTML\"></div>\r\n<div id=\"refHTML\"></div>\r\n<div id=\"refHTML\"></div>\r\n<div id=\"refHTML\"></div>\r\n<div id=\"refHTML\"></div>\r\n<div id=\"refHTML\"></div>','',1,5,0,5,'2009-10-01 19:04:05',63,'','2009-11-04 18:56:25',63,0,'0000-00-00 00:00:00','2009-10-01 19:04:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',15,0,3,'','',0,997,'robots=\nauthor='),(21,'POP vs. IMAP','pop-vs-imap','','<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\">POP3 (Post Office Protocol) and IMAP (Internet Message Access Protocol) are two different email protocols. Both allow you to access your emails offline from your preferred email client. HyperOffice supports both POP3 email</span></span></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"> and IMAP email.</span></span></span></span></span></span><a href=\"imap-email/\" title=\"HyperOffice - IMAP Email\"><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"></span></span></span></span></span></span></a><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"></span></span></span></span></span></span></p>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Technology</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 always downloads all new emails locally to your computer. </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP downloads message summaries and doesn\'t download the entire message until you explicitly select it. </span></span></span></span></span></span></div>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Email Inbox Display</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 downloads all emails into 1 mail folder called \"Inbox\". </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP preserves your folder structure in a main folder called \"imap.hyperoffice.com\". </span></span></span></div>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Multi-Computer Access</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 is useful if you only access your email from one computer, since the email is typically downloaded locally (this is the default and can be changed). </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP allows email to be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, <strong>without</strong> the need to transfer messages or files back and forth between these computers.</span></span></span></span></span></span></div>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">POP3 vs. IMAP: Email Storage</span></span></span></span></span></span></p>\r\n<ul>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">With POP3, your emails can be automatically erased from the server after they are downloaded freeing up space in your account. </span></span></span></span></span></span></div>\r\n</li>\r\n<li>\r\n<div><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"></span></span></span><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">IMAP keeps all emails on the server until you erase them.</span></span></span></span></span></span></div>\r\n</li>\r\n</ul>','',1,5,0,5,'2009-10-06 23:38:00',63,'','2009-10-27 17:16:34',63,0,'0000-00-00 00:00:00','2009-10-06 23:38:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,749,'robots=\nauthor='),(22,'MS Outlook 2003 IMAP Configuration','ms-outlook-2003-imap-configuration','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">To set up MS Outlook 2002/2003 email for HyperOffice, follow these steps:<br /><br />1. Open Microsoft Outlook. From the <strong>Tools</strong> menu, select E-mail Accounts.</span></span></span></p>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">Note</span>:</strong> If E-Mail Accounts does not appear, it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal any hidden menu options.<br /><br />2. The E-mail Accounts window appears. Click the <strong>Add a new e-mail account</strong> option. <br /><br /><img height=\"451\" width=\"578\" src=\"images/stories/MSOutlook2003/newemailacct.jpg\" alt=\"newemailacct\" /><br />Then click <strong>Next</strong>. <br /><br />3. The Server Type dialog appears. Select the <strong>IMAP</strong> option. </span></span></span>\r\n<div><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"429\" width=\"550\" src=\"images/stories/MSOutlook2003/servertype.jpg\" alt=\"servertype\" /><br /></span></span></span></div>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Then click <strong>Next</strong>. <br /><br />4. The E-mail Accounts dialog appears. On this dialog type your user information: </span></span></span>\r\n<div id=\"id\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /><img height=\"434\" width=\"552\" src=\"images/stories/MSOutlook2003/2003smtp.jpg\" alt=\"2003smtp\" /><br /><br /></span></span></span></div>\r\n<div><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Your Name:</span></span></span></div>\r\n<div>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Type your first and last name (what you want to appear in the \"From\" line when you send email to other recipients)</span></span></span></li>\r\n</ul>\r\n</div>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">E-mail Address: </span></span></span></p>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Use the email address that you normally use or that your administrator has given you (for example, <a href=\"mailto:username@yourcompany.hyperoffice.com\">username@yourcompany.hyperoffice.com</a> <span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it </span>or <a href=\"mailto:username@yourcompany.com\">username@yourcompany.com</a> <span style=\"display: none;\">This e-mail address is being protected from spambots. You need JavaScript enabled to view it </span>if you have a custom domain setup).</span></span></span></li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Server Information: Enter the following information:</span></span></span></p>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Incoming Mail Server (IMAP): imap.HyperOffice.com</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Outgoing Mail Server (SMTP): enter your ISP’s SMTP server address. </span></span></span></li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #ff0000;\"><strong>Note<span style=\"color: #000000;\">:</span></strong></span> If your company has purchased Business Email, you will need to contact your HyperOffice account administrator for SMTP settings.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Logon Information:</span></span></span></p>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In the Username field, type your <strong>HyperOffice email address</strong>.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Type in the <strong>password</strong> you use to get into your HyperOffice portal.<br /></span></span></span></li>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /><strong><span style=\"color: #ff0000;\">Note</span>: </strong>Do not enter your HyperOffice username only. You need your full HyperOffice email address to access your HyperOffice IMAP account. <br /><br />5. Additional Settings (Internet E-mail Settings). Please follow the instructions in this step only if your SMTP server requires authentication. </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When you have completed the information in step 4, click the <strong>More Settings</strong> button. <br />The Internet E-mail Settings dialog appears.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"451\" width=\"367\" src=\"images/stories/MSOutlook2003/outgoingserver.jpg\" alt=\"outgoingserver\" /><br /></span></span></span></p>\r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click the <strong>Outgoing Server</strong> tab. Select the <strong>My outgoing server (SMTP) requires authentication</strong> option.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Select the <strong>Log on using</strong> option and complete the <strong>User Name</strong> and <strong>Password</strong> fields.<br />Select the Advanced Tab</span></span></span></li>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"449\" width=\"366\" src=\"images/stories/MSOutlook2003/advanced.jpg\" alt=\"advanced\" /></span></span></span> \r\n<ul>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Set the IMAP port to 143</span></span></span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Set the SMTP port to 587</span></span></span><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Slide the Server Timeouts to Long (10 minutes)</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <strong>OK</strong>.</span></span></span></li>\r\n<li><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The main email accounts settings window appears. </span></span></span></li>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></span></span>\r\n<div style=\"text-align: left;\"><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">5. Click<strong> Next </strong>to continue the settings. </span></span></span></div>\r\n<ul>\r\n</ul>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span>\r\n<ul>\r\n</ul>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br />6. Click <strong>Finish</strong>. </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img height=\"447\" width=\"573\" src=\"images/stories/MSOutlook2003/finish.jpg\" alt=\"finish\" /></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Outlook appears. </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You have completed the settings for the IMAP Account. <br /><br />7. A prompt appears asking you to log on to your account. Verify that the option labeled, \"Remember password\", is selected if you do not want to enter the password every time you check your email. </span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">To watch a video tutorial on how to configure Microsoft Outlook with HyperOffice mail click <a href=\"video-tutorials/outlook-email-setup-video.html\">here.</a></span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<div id=\"id\"><br /><span style=\"font-family: tahoma,arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\"></span></span></span></span></span></span></div>','',1,5,0,5,'2009-10-06 23:46:35',63,'','2009-11-04 18:57:26',63,0,'0000-00-00 00:00:00','2009-10-06 23:46:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',13,0,1,'','',0,522,'robots=\nauthor='),(23,'Greylisting in HyperOffice','greylisting-in-hyperoffice','','<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Below are some Frequently Asked Questions about the Greylisting technology adopted by HyperOffice. </span></span></span></p>\r\n<ol><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<li><a href=\"#want\">What is greylisting and why do I want it?</a></li>\r\n<li><a href=\"#How\">How does greylisting work?</a></li>\r\n<li><a href=\"#work\">Why does greylisting work?</a></li>\r\n<li><a href=\"#delayed\">Will my e-mail be delayed?</a></li>\r\n</span></span></span></ol>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> </span></span></span></p>\r\n<hr />\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"want\"><strong>What is Greylisting?</strong></a> </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Greylisting stops most SPAMmers from succeeding at getting unsolicited email into your private mail box, while at the same time creating a log of your \"friendly/legitimate\" email addresses. It reduces the amount of junk e-mail (SPAM) delivered to our customers by simply forcing the sender\'s ISP, or server, to resend the email with a confirmation so we can determine it is, in fact, from a legitimate source. By implementing Greylisting we are capitalizing on those nasty SPAMmers\' reluctance to configure their mail servers according to Internet standards. Greylisting has shown to decrease the amount of SPAM you receive by up to 98%! Greylisting is simply fabulous for eliminating those irritating unwanted email messages, and we think you\'ll agree, that\'s good news for all of us on the Internet with HyperOffice! </span></span></span></p>\r\n<span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"How\"><strong>How does greylisting work?</strong></a> </span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">With Greylisting, the HyperOffice mail servers maintain a record of three pieces of information when an e-mail is received: </span></span></span></p>\r\n<ol><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\r\n<li>the IP address of the machine sending the e-mail,</li>\r\n<li>the e-mail address of the person sending the e-mail, and</li>\r\n<li>the e-mail address to which the e-mail is being delivered.</li>\r\n</span></span></span></ol> <span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">This set of information is captured and recorded on the servers, and communication with the sender\'s server is terminated. The HyperOffice servers reply to the sending server to say essentially \"Sorry, we\'re too busy right now. Please try again to send this e-mail later.\" The message (called a \"400-level\") is specifically \"temporary\" and properly configured mail servers will queue the message and retry after some period of time.</span></span></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Shortly afterward the HyperOffice servers prepare to receive the e-mail again.  When the delivery is attempted again - <em>any time over the next 12 hours</em> - the servers match the information that was collected previously and the e-mail is delivered without delay. From that point on, any time a message from the sender is delivered the mail is delivered <span style=\"text-decoration: underline;\">immediately</span>. </span></span></span></p>\r\n<span style=\"color: #000000;\"><strong><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"work\">Why does Greylisting work?</a> </span></span></strong></span>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">According to the Internet specification, when a mail server receives a \"400-level\" error, it must queue the e-mail message and try later to deliver it. For legitimate e-mail, this process is standard and mandatory. Properly configured mail servers will redeliver their messages appropriately and Greylisting should not represent a delivery challenge to them. Because SPAMmers send hundreds of thousands of e-mails per day to addresses they do not know to be working, they generate a large number of bounced messages. Acknowledging server responses for these messages, storing the messages on a server for some period of time, and redelivering them again represents for SPAMmers a resource-intensive process that might very well not return sales of their products or services. As a result, they intentionally mis-configure their mail servers. By requiring that every incoming e-mail message to Access Now originate from a properly configured mail server, most SPAM is filtered</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><strong><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a name=\"delayed\">Will my e-mail be delayed?</a></span></span></strong></span><br /><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Your E-mail will only be delayed for a short period when people send email to you for the FIRST TIME. Once a sender has successfully been determined to be from a legitimate source on that first try, all other email from that same sender after that will be delivered through immediatly without delay.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">E-mail affected by Greylisting will be delayed a minimum of 10 seconds. This is the delay interval required by the SMTP servers in order to prevent immediate re-delivery by already-connected SPAM servers. The message may be redelivered without challenge by the servers for up to 12 hours. After 12 hours, the original record of the message is destroyed and the challenge/re-delivery process must begin again.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Internet specifications suggest that messages temporarily refused be redelivered within 4 hours, and most servers are configured to retry in far less time - often on the order of 5 minutes. The specific delay will depend on the configuration of the sender\'s e-mail servers.</span></span></span></p>\r\n<p><span style=\"color: #000000;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">In the unlikely event that the e-mail message is not received within 12 hours, it is possible that the sender\'s e-mail server, just like a SPAM server, is not configured according to Internet standards. Contact HyperOffice customer support to help determine if this is the case. Copies of the headers from the bounced e-mail message will be necessary for support. </span></span></span></p>\r\n<input id=\"gwProxy\" type=\"hidden\" /><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,3,0,3,'2009-10-07 19:07:02',63,'','2009-10-09 16:54:46',63,0,'0000-00-00 00:00:00','2009-10-07 19:07:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',17,0,1,'','',0,263,'robots=\nauthor='),(24,'Outlook Email Setup Video','outlook-email-setup-video','','<div>\r\n<div></div>\r\n<p style=\"text-align: center;\">\r\n<object data=\"http://collaboration.hyperoffice.com/media/email_ImapEmail.swf\" height=\"474\" type=\"application/x-shockwave-flash\" width=\"632\">\r\n<param name=\"src\" value=\"http://collaboration.hyperoffice.com/media/email_ImapEmail.swf\" />\r\n</object>\r\n</p>\r\n</div>','',1,7,0,7,'2009-10-07 21:55:18',63,'','2009-10-08 22:13:10',63,0,'0000-00-00 00:00:00','2009-10-07 21:55:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,1,'','',0,390,'robots=\nauthor=');

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-- Dumping data for table `jos_export_sections`
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INSERT INTO `jos_export_sections` VALUES (1,'Administrator','','administrator','','content','left','<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--[if !mso]> <mce:style><!  v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}  ></mce:style> <![endif]-->\r\n<title>Slide 2</title>\r\n<meta name=\"Description\" content=\"9/10/2009\" />\r\n<!--[if !ppt]--><!-- .O 	{color:black; 	font-size:149%;} a:link 	{color:blue !important;} a:active 	{color:#C0504D !important;} a:visited 	{color:purple !important;} --><!-- .sld 	{left:0px !important; 	width:6.0in !important; 	height:4.5in !important; 	font-size:103% !important;} --><!--[endif]--><o:shapelayout v:ext=\"edit\"></o:shapelayout><o:idmap v:ext=\"edit\" data=\"1\"></o:idmap>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme>',1,0,'0000-00-00 00:00:00',1,0,32,''),(2,'New Users','','new-users','','content','left','',1,0,'0000-00-00 00:00:00',2,0,16,''),(3,'Spam / Quarantine','','spam--quarantine','','content','left','',1,0,'0000-00-00 00:00:00',3,0,30,''),(4,'Mobile Devices','','mobile-devices','','content','left','',1,0,'0000-00-00 00:00:00',4,0,3,''),(5,'What is Email?','','what-is-email','','content','left','',1,0,'0000-00-00 00:00:00',5,0,24,''),(6,'Start Here','','start-here','','content','left','',1,0,'0000-00-00 00:00:00',6,0,3,''),(7,'Training Videos','','training-videos','','content','left','',1,0,'0000-00-00 00:00:00',7,0,1,'');

--
-- Table structure for table `jos_groups`
--

CREATE TABLE `jos_groups` (
  `id` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `name` varchar(50) NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_groups`
--

INSERT INTO `jos_groups` VALUES (0,'Public'),(1,'Registered'),(2,'Special');

--
-- Table structure for table `jos_menu`
--

CREATE TABLE `jos_menu` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `menutype` varchar(75) DEFAULT NULL,
  `name` varchar(255) DEFAULT NULL,
  `alias` varchar(255) NOT NULL DEFAULT '',
  `link` text,
  `type` varchar(50) NOT NULL DEFAULT '',
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `parent` int(11) unsigned NOT NULL DEFAULT '0',
  `componentid` int(11) unsigned NOT NULL DEFAULT '0',
  `sublevel` int(11) DEFAULT '0',
  `ordering` int(11) DEFAULT '0',
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `pollid` int(11) NOT NULL DEFAULT '0',
  `browserNav` tinyint(4) DEFAULT '0',
  `access` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `utaccess` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `params` text NOT NULL,
  `lft` int(11) unsigned NOT NULL DEFAULT '0',
  `rgt` int(11) unsigned NOT NULL DEFAULT '0',
  `home` int(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `componentid` (`componentid`,`menutype`,`published`,`access`),
  KEY `menutype` (`menutype`)
) ENGINE=MyISAM AUTO_INCREMENT=16 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_menu`
--

INSERT INTO `jos_menu` VALUES (1,'mainmenu','Home','home','index.php?option=com_content&view=frontpage','component',1,0,20,0,2,0,'0000-00-00 00:00:00',0,0,0,3,'num_leading_articles=1\nnum_intro_articles=4\nnum_columns=2\nnum_links=4\norderby_pri=\norderby_sec=front\nmulti_column_order=1\nshow_pagination=2\nshow_pagination_results=1\nshow_feed_link=1\nshow_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=0\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,1),(2,'mainmenu','Email','email','','separator',1,0,0,0,3,0,'0000-00-00 00:00:00',0,0,0,0,'menu_image=-1\n\n',0,0,0),(3,'mainmenu','Administrator','administrator','','separator',1,0,0,0,4,0,'0000-00-00 00:00:00',0,0,0,0,'menu_image=-1\n\n',0,0,0),(4,'mainmenu','User','user','','separator',1,0,0,0,5,0,'0000-00-00 00:00:00',0,0,0,0,'menu_image=-1\n\n',0,0,0),(5,'mainmenu','Spam and Quarantine','spam-and-quarantine','','separator',1,0,0,0,6,0,'0000-00-00 00:00:00',0,0,0,0,'menu_image=-1\n\n',0,0,0),(6,'mainmenu','Video Tutorials','video-tutorials','','separator',-2,0,0,0,1,0,'0000-00-00 00:00:00',0,0,0,0,'menu_image=-1\n\n',0,0,0),(7,'mainmenu','What is Email?','what-is-email','index.php?option=com_content&view=article&id=25','component',1,2,20,1,1,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=1\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(8,'mainmenu','POP vs. IMAP','pop-vs-imap','index.php?option=com_content&view=article&id=19','component',1,2,20,1,2,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=1\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(9,'mainmenu','MS Outlook 2003 IMAP','ms-outlook-2003-imap-setup','index.php?option=com_content&view=article&id=17','component',1,2,20,1,3,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=1\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(10,'mainmenu','MS Outlook 2007 IMAP','ms-outlook-2007-imap-setup','index.php?option=com_content&view=article&id=18','component',1,2,20,1,4,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=1\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(11,'mainmenu','Role of Administrator','role-of-administrator','index.php?option=com_content&view=article&id=26','component',1,3,20,1,1,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=0\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(12,'mainmenu','Creating Users','creating-users','index.php?option=com_content&view=article&id=2','component',1,3,20,1,2,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=0\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(13,'mainmenu','Aliases','aliases','index.php?option=com_content&view=article&id=1','component',1,3,20,1,3,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=0\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(14,'mainmenu','MX Records','mx-records','index.php?option=com_content&view=article&id=3','component',1,3,20,1,4,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nshow_hits=\nfeed_summary=\npage_title=\nshow_page_title=0\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0),(15,'mainmenu','SMTP','smtp','index.php?option=com_content&view=article&id=4','component',1,3,20,1,5,0,'0000-00-00 00:00:00',0,0,0,0,'show_noauth=\nshow_title=0\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_item_navigation=\nshow_readmore=\nshow_vote=\nshow_icons=0\nshow_pdf_icon=0\nshow_print_icon=0\nshow_email_icon=0\nshow_hits=0\nfeed_summary=\npage_title=SMTP\nshow_page_title=0\npageclass_sfx=\nmenu_image=-1\nsecure=0\n\n',0,0,0);

--
-- Table structure for table `jos_menu_types`
--

CREATE TABLE `jos_menu_types` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `menutype` varchar(75) NOT NULL DEFAULT '',
  `title` varchar(255) NOT NULL DEFAULT '',
  `description` varchar(255) NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `menutype` (`menutype`)
) ENGINE=MyISAM AUTO_INCREMENT=2 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_menu_types`
--

INSERT INTO `jos_menu_types` VALUES (1,'mainmenu','Main Menu','The main menu for the site');

--
-- Table structure for table `jos_messages`
--

CREATE TABLE `jos_messages` (
  `message_id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_id_from` int(10) unsigned NOT NULL DEFAULT '0',
  `user_id_to` int(10) unsigned NOT NULL DEFAULT '0',
  `folder_id` int(10) unsigned NOT NULL DEFAULT '0',
  `date_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `state` int(11) NOT NULL DEFAULT '0',
  `priority` int(1) unsigned NOT NULL DEFAULT '0',
  `subject` text NOT NULL,
  `message` text NOT NULL,
  PRIMARY KEY (`message_id`),
  KEY `useridto_state` (`user_id_to`,`state`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_messages`
--


--
-- Table structure for table `jos_messages_cfg`
--

CREATE TABLE `jos_messages_cfg` (
  `user_id` int(10) unsigned NOT NULL DEFAULT '0',
  `cfg_name` varchar(100) NOT NULL DEFAULT '',
  `cfg_value` varchar(255) NOT NULL DEFAULT '',
  UNIQUE KEY `idx_user_var_name` (`user_id`,`cfg_name`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_messages_cfg`
--


--
-- Table structure for table `jos_migration_backlinks`
--

CREATE TABLE `jos_migration_backlinks` (
  `itemid` int(11) NOT NULL,
  `name` varchar(100) NOT NULL,
  `url` text NOT NULL,
  `sefurl` text NOT NULL,
  `newurl` text NOT NULL,
  PRIMARY KEY (`itemid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_migration_backlinks`
--


--
-- Table structure for table `jos_modules`
--

CREATE TABLE `jos_modules` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `title` text NOT NULL,
  `content` text NOT NULL,
  `ordering` int(11) NOT NULL DEFAULT '0',
  `position` varchar(50) DEFAULT NULL,
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `module` varchar(50) DEFAULT NULL,
  `numnews` int(11) NOT NULL DEFAULT '0',
  `access` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `showtitle` tinyint(3) unsigned NOT NULL DEFAULT '1',
  `params` text NOT NULL,
  `iscore` tinyint(4) NOT NULL DEFAULT '0',
  `client_id` tinyint(4) NOT NULL DEFAULT '0',
  `control` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `published` (`published`,`access`),
  KEY `newsfeeds` (`module`,`published`)
) ENGINE=MyISAM AUTO_INCREMENT=17 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_modules`
--

INSERT INTO `jos_modules` VALUES (1,'Main Menu','',0,'menu',0,'0000-00-00 00:00:00',1,'mod_mainmenu',0,0,0,'menutype=mainmenu\nmenu_style=list\nstartLevel=0\nendLevel=0\nshowAllChildren=1\nwindow_open=\nshow_whitespace=0\ncache=1\ntag_id=\nclass_sfx=\nmoduleclass_sfx=_menu\nmaxdepth=10\nmenu_images=0\nmenu_images_align=0\nmenu_images_link=0\nexpand_menu=0\nactivate_parent=0\nfull_active_id=0\nindent_image=0\nindent_image1=\nindent_image2=\nindent_image3=\nindent_image4=\nindent_image5=\nindent_image6=\nspacer=\nend_spacer=\n\n',1,0,''),(2,'Login','',1,'login',0,'0000-00-00 00:00:00',1,'mod_login',0,0,1,'',1,1,''),(3,'Popular','',3,'cpanel',0,'0000-00-00 00:00:00',1,'mod_popular',0,2,1,'',0,1,''),(4,'Recent added Articles','',4,'cpanel',0,'0000-00-00 00:00:00',1,'mod_latest',0,2,1,'ordering=c_dsc\nuser_id=0\ncache=0\n\n',0,1,''),(5,'Menu Stats','',5,'cpanel',0,'0000-00-00 00:00:00',1,'mod_stats',0,2,1,'',0,1,''),(6,'Unread Messages','',1,'header',0,'0000-00-00 00:00:00',1,'mod_unread',0,2,1,'',1,1,''),(7,'Online Users','',2,'header',0,'0000-00-00 00:00:00',1,'mod_online',0,2,1,'',1,1,''),(8,'Toolbar','',1,'toolbar',0,'0000-00-00 00:00:00',1,'mod_toolbar',0,2,1,'',1,1,''),(9,'Quick Icons','',1,'icon',0,'0000-00-00 00:00:00',1,'mod_quickicon',0,2,1,'',1,1,''),(10,'Logged in Users','',2,'cpanel',0,'0000-00-00 00:00:00',1,'mod_logged',0,2,1,'',0,1,''),(11,'Footer','',0,'footer',0,'0000-00-00 00:00:00',1,'mod_footer',0,0,1,'',1,1,''),(12,'Admin Menu','',1,'menu',0,'0000-00-00 00:00:00',1,'mod_menu',0,2,1,'',0,1,''),(13,'Admin SubMenu','',1,'submenu',0,'0000-00-00 00:00:00',1,'mod_submenu',0,2,1,'',0,1,''),(14,'User Status','',1,'status',0,'0000-00-00 00:00:00',1,'mod_status',0,2,1,'',0,1,''),(15,'Title','',1,'title',0,'0000-00-00 00:00:00',1,'mod_title',0,2,1,'',0,1,''),(16,'Logo','<H1><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"></SPAN><IMG alt=\"\" src=\"http://emailcenter.ajaxsupportsite.com/images/home_page/main/email.png\" width=125 height=123 mce_src=\"images/home_page/main/email.png\"><BR></H1>',0,'logo',0,'0000-00-00 00:00:00',1,'mod_custom',0,0,0,'moduleclass_sfx=\n\n',0,0,'');

--
-- Table structure for table `jos_modules_menu`
--

CREATE TABLE `jos_modules_menu` (
  `moduleid` int(11) NOT NULL DEFAULT '0',
  `menuid` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`moduleid`,`menuid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_modules_menu`
--

INSERT INTO `jos_modules_menu` VALUES (1,0),(16,0);

--
-- Table structure for table `jos_newsfeeds`
--

CREATE TABLE `jos_newsfeeds` (
  `catid` int(11) NOT NULL DEFAULT '0',
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` text NOT NULL,
  `alias` varchar(255) NOT NULL DEFAULT '',
  `link` text NOT NULL,
  `filename` varchar(200) DEFAULT NULL,
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `numarticles` int(11) unsigned NOT NULL DEFAULT '1',
  `cache_time` int(11) unsigned NOT NULL DEFAULT '3600',
  `checked_out` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `ordering` int(11) NOT NULL DEFAULT '0',
  `rtl` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `published` (`published`),
  KEY `catid` (`catid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_newsfeeds`
--


--
-- Table structure for table `jos_plugins`
--

CREATE TABLE `jos_plugins` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(100) NOT NULL DEFAULT '',
  `element` varchar(100) NOT NULL DEFAULT '',
  `folder` varchar(100) NOT NULL DEFAULT '',
  `access` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `ordering` int(11) NOT NULL DEFAULT '0',
  `published` tinyint(3) NOT NULL DEFAULT '0',
  `iscore` tinyint(3) NOT NULL DEFAULT '0',
  `client_id` tinyint(3) NOT NULL DEFAULT '0',
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `params` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `idx_folder` (`published`,`client_id`,`access`,`folder`)
) ENGINE=MyISAM AUTO_INCREMENT=35 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_plugins`
--

INSERT INTO `jos_plugins` VALUES (1,'Authentication - Joomla','joomla','authentication',0,1,1,1,0,0,'0000-00-00 00:00:00',''),(2,'Authentication - LDAP','ldap','authentication',0,2,0,1,0,0,'0000-00-00 00:00:00','host=\nport=389\nuse_ldapV3=0\nnegotiate_tls=0\nno_referrals=0\nauth_method=bind\nbase_dn=\nsearch_string=\nusers_dn=\nusername=\npassword=\nldap_fullname=fullName\nldap_email=mail\nldap_uid=uid\n\n'),(3,'Authentication - GMail','gmail','authentication',0,4,0,0,0,0,'0000-00-00 00:00:00',''),(4,'Authentication - OpenID','openid','authentication',0,3,0,0,0,0,'0000-00-00 00:00:00',''),(5,'User - Joomla!','joomla','user',0,0,1,0,0,0,'0000-00-00 00:00:00','autoregister=1\n\n'),(6,'Search - Content','content','search',0,1,1,1,0,0,'0000-00-00 00:00:00','search_limit=50\nsearch_content=1\nsearch_uncategorised=1\nsearch_archived=1\n\n'),(7,'Search - Contacts','contacts','search',0,3,1,1,0,0,'0000-00-00 00:00:00','search_limit=50\n\n'),(8,'Search - Categories','categories','search',0,4,1,0,0,0,'0000-00-00 00:00:00','search_limit=50\n\n'),(9,'Search - Sections','sections','search',0,5,1,0,0,0,'0000-00-00 00:00:00','search_limit=50\n\n'),(10,'Search - Newsfeeds','newsfeeds','search',0,6,1,0,0,0,'0000-00-00 00:00:00','search_limit=50\n\n'),(11,'Search - Weblinks','weblinks','search',0,2,1,1,0,0,'0000-00-00 00:00:00','search_limit=50\n\n'),(12,'Content - Pagebreak','pagebreak','content',0,10000,1,1,0,0,'0000-00-00 00:00:00','enabled=1\ntitle=1\nmultipage_toc=1\nshowall=1\n\n'),(13,'Content - Rating','vote','content',0,4,1,1,0,0,'0000-00-00 00:00:00',''),(14,'Content - Email Cloaking','emailcloak','content',0,5,1,0,0,0,'0000-00-00 00:00:00','mode=1\n\n'),(15,'Content - Code Hightlighter (GeSHi)','geshi','content',0,5,0,0,0,0,'0000-00-00 00:00:00',''),(16,'Content - Load Module','loadmodule','content',0,6,1,0,0,0,'0000-00-00 00:00:00','enabled=1\nstyle=0\n\n'),(17,'Content - Page Navigation','pagenavigation','content',0,2,1,1,0,0,'0000-00-00 00:00:00','position=1\n\n'),(18,'Editor - No Editor','none','editors',0,0,1,1,0,0,'0000-00-00 00:00:00',''),(19,'Editor - TinyMCE 3.2.4.1','tinymce','editors',0,0,1,1,0,0,'0000-00-00 00:00:00','mode=extended\nskin=0\ncompressed=0\ncleanup_startup=0\ncleanup_save=0\nentity_encoding=raw\nlang_mode=0\nlang_code=en\ntext_direction=ltr\ncontent_css=1\ncontent_css_custom=\nrelative_urls=1\nnewlines=0\ninvalid_elements=applet\nextended_elements=\ntoolbar=top\ntoolbar_align=left\nhtml_height=550\nhtml_width=750\nelement_path=1\nfonts=1\npaste=1\nsearchreplace=1\ninsertdate=1\nformat_date=%Y-%m-%d\ninserttime=1\nformat_time=%H:%M:%S\ncolors=1\ntable=1\nsmilies=1\nmedia=1\nhr=1\ndirectionality=1\nfullscreen=1\nstyle=1\nlayer=1\nxhtmlxtras=1\nvisualchars=1\nnonbreaking=1\nblockquote=1\ntemplate=0\nadvimage=1\nadvlink=1\nautosave=1\ncontextmenu=1\ninlinepopups=1\nsafari=1\ncustom_plugin=\ncustom_button=\n\n'),(20,'Editor - XStandard Lite 2.0','xstandard','editors',0,0,0,1,0,0,'0000-00-00 00:00:00',''),(21,'Editor Button - Image','image','editors-xtd',0,0,1,0,0,0,'0000-00-00 00:00:00',''),(22,'Editor Button - Pagebreak','pagebreak','editors-xtd',0,0,1,0,0,0,'0000-00-00 00:00:00',''),(23,'Editor Button - Readmore','readmore','editors-xtd',0,0,1,0,0,0,'0000-00-00 00:00:00',''),(24,'XML-RPC - Joomla','joomla','xmlrpc',0,7,0,1,0,0,'0000-00-00 00:00:00',''),(25,'XML-RPC - Blogger API','blogger','xmlrpc',0,7,0,1,0,0,'0000-00-00 00:00:00','catid=1\nsectionid=0\n\n'),(27,'System - SEF','sef','system',0,1,1,0,0,0,'0000-00-00 00:00:00',''),(28,'System - Debug','debug','system',0,2,1,0,0,0,'0000-00-00 00:00:00','queries=1\nmemory=1\nlangauge=1\n\n'),(29,'System - Legacy','legacy','system',0,3,1,1,0,0,'0000-00-00 00:00:00','route=0\n\n'),(30,'System - Cache','cache','system',0,4,0,1,0,0,'0000-00-00 00:00:00','browsercache=0\ncachetime=15\n\n'),(31,'System - Log','log','system',0,5,0,1,0,0,'0000-00-00 00:00:00',''),(32,'System - Remember Me','remember','system',0,6,1,1,0,0,'0000-00-00 00:00:00',''),(33,'System - Backlink','backlink','system',0,7,0,1,0,0,'0000-00-00 00:00:00',''),(34,'System - Mootools Upgrade','mtupgrade','system',0,8,0,1,0,0,'0000-00-00 00:00:00','');

--
-- Table structure for table `jos_poll_data`
--

CREATE TABLE `jos_poll_data` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `pollid` int(11) NOT NULL DEFAULT '0',
  `text` text NOT NULL,
  `hits` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `pollid` (`pollid`,`text`(1))
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_poll_data`
--


--
-- Table structure for table `jos_poll_date`
--

CREATE TABLE `jos_poll_date` (
  `id` bigint(20) NOT NULL AUTO_INCREMENT,
  `date` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `vote_id` int(11) NOT NULL DEFAULT '0',
  `poll_id` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `poll_id` (`poll_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_poll_date`
--


--
-- Table structure for table `jos_poll_menu`
--

CREATE TABLE `jos_poll_menu` (
  `pollid` int(11) NOT NULL DEFAULT '0',
  `menuid` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`pollid`,`menuid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_poll_menu`
--


--
-- Table structure for table `jos_polls`
--

CREATE TABLE `jos_polls` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `title` varchar(255) NOT NULL DEFAULT '',
  `alias` varchar(255) NOT NULL DEFAULT '',
  `voters` int(9) NOT NULL DEFAULT '0',
  `checked_out` int(11) NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `access` int(11) NOT NULL DEFAULT '0',
  `lag` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_polls`
--


--
-- Table structure for table `jos_sections`
--

CREATE TABLE `jos_sections` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `title` varchar(255) NOT NULL DEFAULT '',
  `name` varchar(255) NOT NULL DEFAULT '',
  `alias` varchar(255) NOT NULL DEFAULT '',
  `image` text NOT NULL,
  `scope` varchar(50) NOT NULL DEFAULT '',
  `image_position` varchar(30) NOT NULL DEFAULT '',
  `description` text NOT NULL,
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out` int(11) unsigned NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `ordering` int(11) NOT NULL DEFAULT '0',
  `access` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `count` int(11) NOT NULL DEFAULT '0',
  `params` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `idx_scope` (`scope`)
) ENGINE=MyISAM AUTO_INCREMENT=8 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_sections`
--

INSERT INTO `jos_sections` VALUES (1,'Administrator','','administrator','','content','left','<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"PowerPoint.Slide\" />\r\n<meta name=\"Generator\" content=\"Microsoft PowerPoint 11\" />\r\n<!--[if !mso]> <mce:style><!  v\\:* {behavior:url(#default#VML);} o\\:* {behavior:url(#default#VML);} p\\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} v\\:textbox {display:none;}  ></mce:style> <![endif]-->\r\n<title>Slide 2</title>\r\n<meta name=\"Description\" content=\"9/10/2009\" />\r\n<!--[if !ppt]--><!-- .O 	{color:black; 	font-size:149%;} a:link 	{color:blue !important;} a:active 	{color:#C0504D !important;} a:visited 	{color:purple !important;} --><!-- .sld 	{left:0px !important; 	width:6.0in !important; 	height:4.5in !important; 	font-size:103% !important;} --><!--[endif]--><o:shapelayout v:ext=\"edit\"></o:shapelayout><o:idmap v:ext=\"edit\" data=\"1\"></o:idmap>\r\n<p:colorscheme colors=\"#ffffff,#000000,#eeece1,#1f497d,#4f81bd,#c0504d,#0000ff,#800080\"> </p:colorscheme>',1,0,'0000-00-00 00:00:00',0,0,0,''),(2,'New Users','','new-users','','content','left','',1,0,'0000-00-00 00:00:00',0,0,0,''),(3,'Spam / Quarantine','','spam--quarantine','','content','left','',1,0,'0000-00-00 00:00:00',0,0,0,''),(4,'Mobile Devices','','mobile-devices','','content','left','',1,0,'0000-00-00 00:00:00',0,0,0,''),(5,'What is Email?','','what-is-email','','content','left','',1,0,'0000-00-00 00:00:00',0,0,0,''),(6,'Start Here','','start-here','','content','left','',1,0,'0000-00-00 00:00:00',0,0,0,''),(7,'Training Videos','','training-videos','','content','left','',1,0,'0000-00-00 00:00:00',0,0,0,'');

--
-- Table structure for table `jos_stats_agents`
--

CREATE TABLE `jos_stats_agents` (
  `agent` varchar(255) NOT NULL DEFAULT '',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `hits` int(11) unsigned NOT NULL DEFAULT '1'
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_stats_agents`
--


--
-- Table structure for table `jos_templates_menu`
--

CREATE TABLE `jos_templates_menu` (
  `template` varchar(255) NOT NULL DEFAULT '',
  `menuid` int(11) NOT NULL DEFAULT '0',
  `client_id` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`menuid`,`client_id`,`template`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_templates_menu`
--

INSERT INTO `jos_templates_menu` VALUES ('yoo_level',0,0),('khepri',0,1);

--
-- Table structure for table `jos_weblinks`
--

CREATE TABLE `jos_weblinks` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `catid` int(11) NOT NULL DEFAULT '0',
  `sid` int(11) NOT NULL DEFAULT '0',
  `title` varchar(250) NOT NULL DEFAULT '',
  `alias` varchar(255) NOT NULL DEFAULT '',
  `url` varchar(250) NOT NULL DEFAULT '',
  `description` text NOT NULL,
  `date` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `hits` int(11) NOT NULL DEFAULT '0',
  `published` tinyint(1) NOT NULL DEFAULT '0',
  `checked_out` int(11) NOT NULL DEFAULT '0',
  `checked_out_time` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `ordering` int(11) NOT NULL DEFAULT '0',
  `archived` tinyint(1) NOT NULL DEFAULT '0',
  `approved` tinyint(1) NOT NULL DEFAULT '1',
  `params` text NOT NULL,
  PRIMARY KEY (`id`),
  KEY `catid` (`catid`,`published`,`archived`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;

--
-- Dumping data for table `jos_weblinks`
--



