<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">Below are some Frequently Asked Questions about Spam &amp; Quarantined Mail in HyperOffice.<br /></span></span></span></p>
<ol><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">
<li><a href="#what">What is Spam?</a></li>
<li><a href="#why">Why am I Getting Spam?</a></li>
<li><a href="#spammer">What is a Spammer?</a></li>
<li><a href="#quarantined">What is Quarantined Mail?</a></li>
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<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"> </span></span></span></p>
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<span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><a name="what"><strong>What is Spam?</strong></a> </span></span></span>
<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">Spam</span> is the abuse of electronic messaging systems (including most broadcast media, digital delivery systems) to send unsolicited bulk messages indiscriminately. While the most widely recognized form of spam is <a href="http://en.wikipedia.org/wiki/E-mail_spam" title="E-mail spam">e-mail spam</a>, the term is applied to similar abuses in other media: <a href="http://en.wikipedia.org/wiki/Messaging_spam" title="Messaging spam">instant messaging spam</a>, <a href="http://en.wikipedia.org/wiki/Newsgroup_spam" title="Newsgroup spam">Usenet newsgroup spam</a>, <a href="http://en.wikipedia.org/wiki/Spamdexing" title="Spamdexing">Web search engine spam</a>, <a href="http://en.wikipedia.org/wiki/Spam_in_blogs" title="Spam in blogs">spam in blogs</a>, <a href="http://en.wikipedia.org/wiki/Wiki_spam" title="Wiki spam">wiki spam</a>, <a href="http://en.wikipedia.org/wiki/Classified_advertising" title="Classified advertising">online classified ads</a> spam, <a href="http://en.wikipedia.org/wiki/Mobile_phone_spam" title="Mobile phone spam">mobile phone messaging spam</a>, <a href="http://en.wikipedia.org/wiki/Forum_spam" title="Forum spam">Internet forum spam</a>, <a href="http://en.wikipedia.org/wiki/Junk_fax" title="Junk fax">junk fax transmissions</a>, <a href="http://en.wikipedia.org/wiki/Social_networking" title="Social networking">social networking</a> spam, and file sharing network spam.</span></span></p>
<p><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: #000000;">Spamming remains economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the <a href="http://en.wikipedia.org/wiki/Barriers_to_entry" title="Barriers to entry">barrier to entry</a> is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by <a href="http://en.wikipedia.org/wiki/Internet_service_provider" title="Internet service provider">Internet service providers</a>, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.<sup id="cite_ref-0"><a href="http://en.wikipedia.org/wiki/Spam_%28electronic%29#cite_note-0">[1]</a></sup><sup id="cite_ref-Gyongyi_1-0"><a href="http://en.wikipedia.org/wiki/Spam_%28electronic%29#cite_note-Gyongyi-1"><br /></a><a href="http://en.wikipedia.org/wiki/Spam_%28electronic%29">(Source: Wikipedia)</a></sup></span></span></span></p>
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<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><a name="why"><strong>Why am I getting Spam?</strong></a> </span></span></span></p>
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<li><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">Directory Harvest Attacks on email servers (AOL, Gmail, etc.)</span></span></span></li>
<li><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">A Web Crawler/Robot saw it on some website</span></span></span></li>
<li><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">You clicked on a link in a spam email<br /></span></span></span></li>
<li><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">You did not check the "Do not send me email updates" box on a web form</span></span></span></li>
<li><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">It was purchased from another spammer</span></span></span></li>
<li><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">They guessed???</span></span></span></li>
</ul>
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<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><a name="spammer"><strong>What is a Spammer?</strong></a> </span></span></span></p>
<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">
<p><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: #000000;">Professional spammers are essentially marketing companies that sell "spam services" to other     companies, much like any marketing company would sell other forms of advertising services.     Unfortunately, in the online world much of the cost of this type of direct marketing is shifted to the     receiver of the advertisement rather than to the sender of the message.</span></span></span></p>
<p><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: #000000;">Because of widespread efforts to block spam, professional spammers must use creative techniques either     to get users to "opt-in" or "request" the advertisements, or they must find     creative ways to harvest email addresses to deliver spam so that the spammers cannot easily be blocked     from sending spam again in the future. One technique professional spammers use is "hopping"     from one Internet Service Provider (ISP) to another ISP to make it very difficult to determine where     the next round of spam they send will come from. Many ISPs only charge in the hundreds or perhaps     thousands of dollars for the setup of a commercial site. A professional spammer can then use this to     send potentially millions of email messages before having their service cut off.<br /></span></span></span></p>
<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"> </span></span></span></p>
<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;"><a name="quarantined"><strong>What is Quarantined Mail?</strong></a> </span></span></span></p>
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<p><span style="color: #000000;"><span style="font-size: 12pt;"><span style="font-family: arial,helvetica,sans-serif;">When your scanned messages do not pass the HyperOffice virus scan and are found infected, they are automatically moved to the Quarantined folder. The Quarantined folder will give you access to the sender of the email, so you know exactly where the virus came from. Attachments containing .bmp or .exe files are know carriers of viruses and will always be quarantined. </span></span></span></p>
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