<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Under the <STRONG>Manage Users and Groups</STRONG>, the administratior can create users to access the portal and modify the user's account status, password, personal information, group membership, group permissions and delete the user. The administrator can access the Manage Users and Groups by clicking on <STRONG>Settings</STRONG> on the left toolbar and clicking on <STRONG>Manage Users and Groups</STRONG>.</SPAN></P>
<P style="PADDING-LEFT: 60px" mce_style="padding-left: 60px;"><SPAN style="FONT-SIZE: 12pt" mce_style="font-size: 12pt;"><STRONG><IMG src="http://ajaxsupport.hypersupportonline.com/images/articles/mug_button.jpg" mce_src="images/articles/mug_button.jpg" /></STRONG></SPAN></P>
<P><SPAN style="FONT-SIZE: 12pt" mce_style="font-size: 12pt;"><STRONG>USER ACCOUNT ACCESS</STRONG></SPAN></P>
<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Each <STRONG>User</STRONG> must have a 'login' to access your company portal. The administrator provides access to groups, features and documents based on the this login.If your portal is setup for mail, each login name will be the prefix to each user's email address.</SPAN></P>
<P><SPAN style="FONT-SIZE: 12pt" mce_style="font-size: 12pt;"><STRONG>USER ACCOUNT STATUS</STRONG></SPAN></P>
<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Each <STRONG>User </STRONG>is created with a portal 'account status.' The user who creates the portal account is known as the 'account creator' and is assigned a status of Level 1 administrator. There are four account status: Level 1 administrator, Level 2 administrator, Level 3 administrator and Basic Account. Their roles are as follows:</SPAN></P>
<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">The Level 1 Administrator can:</SPAN></P>
<UL>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Add an user</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Change an user's account level to Level 2 administrator, Level 3 administrator or Basic account</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Administer all users in the portal:modify their password, login as the user, delete the user account or add/remove user's to a group</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Create aliases</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Create groups</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Create default account email signatures</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Edit site properties</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">View Storage Reporting</SPAN></LI></UL>
<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">The Level 2 Administrator can:</SPAN></P>
<UL>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Add an user</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Change an user's account level to Level 3 administrator or Basic account</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Administer all users that report to him<SPAN>:modify their password, login as the user, delete the user account or add/remove user'sto a group</SPAN></SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Create groups</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Cannot create aliases</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Cannot set site properties</SPAN></LI></UL>
<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">The Level 3 Administrator can:</SPAN></P>
<UL>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Add an user (<EM>Basic Account only</EM>)</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Administer all users that report to him:modify their password,delete the user account or add/remove user'sto a group</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Create groups</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Cannot login as the user</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Cannot create aliases</SPAN></LI>
<LI><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">Cannot set site properties</SPAN></LI></UL>
<P><SPAN style="FONT-SIZE: 10pt" mce_style="font-size: 10pt;">The 'postmaster' account is a courtesy account that is created when your portal is created. The postmaster can administer all users in the portal. You must log into the 'postmaster' account to assign someone a Level 1 administrator. If your 'account creator' account is removed, all groups that were created by that account will revert ownership to the 'postmaster' account.</SPAN></P>
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