<p>HyperOffice can be a hub for all your incoming mail, or simply be a way to reach out and view your other Email Accounts from a single location. With the purchase of Business Email, you get the highest grade Spam and Virus protection as well as your favorite filtering, forwarding, and Email customization features.</p>
<p>You can access your HyperOffice mail directly from your Company's Portal, or from virtually any 3rd-party local mail client, mobile phone, or external webmail tool.<br /><br /><span style="font-size: 12pt;"><span style="font-size: 10pt;"><strong>Purchasing Business Email:</strong></span><br /></span><br />Making the decision to integrate Business Email into your HyperOffice Collaboration Suite is usually an easy one--Afterall, getting all of your important emails coming in from all your clients is key to a successful business. The fact that you can link to Emails from any other item in HyperOffice (Contact, Task, Calendar Event, Note...) is just icing on the cake. </p>
<p>If you are interested in getting your Email integrated with HyperOffice, simply call into your Account Manager or into Support and we will be happy to get you started.</p>
<p><span style="font-size: 14pt;"><strong>Steps to Setting up Email with HyperOffice</strong></span></p>
<p><span style="font-size: 12pt;"><strong>1.  Creating Users</strong></span></p>
<p>Creating Users is the first step to ensuring your transition to HyperOffice is an easy one.  When you create your users, you are also creating email addresses and Inboxes for each of those users. </p>
<p>If you have pre-existing and active email addresses, this step is especially important because you want the username to match the first part of your existing email address (<username>@yourdomain.com).</p>
<p>For details on how to create users, please refer to our Help article here:</p>
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<p><span style="font-size: 12pt;"><strong>2.  Creating Aliases</strong></span></p>
<p>Creating Aliases is very similar to creating Users, in that you are creating active email addresses that can receive mail in the system.  The difference between an Alias and a User, however, is that an Alias' job is solely to act as a forward to another email address.  You can create an 'info' alias, for example, and have that forward to a specific individual or group of individuals in your company, or even to a completely different email address at a different domain.</p>
<p>For more information on creating Aliases, please refer to our Help article on the subject here:</p>
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<p><span style="font-size: 12pt;"><strong>3.  Email Migration</strong></span></p>
<p>For companies that are moving to HyperOffice because their other mail hosts just weren't getting the job done, this is a pivotal step in the transition.  To make sure the job is done right, we recommend using a 3rd party software tool to perform this action.  There are tools and services out there that do an excellent job in migrating emails.  If you have any questions about this step, feel free to call into the Support line and we will be happy to assist you.</p>
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<p><strong><span style="font-size: 12pt;">4.  Setting MX Records</span></strong></p>
<p>Setting up the MX Records at your Domain is the final step to getting Business Email set up on HyperOffice so that your Users can begin receiving Emails from the outside world.  Up until this step, the only way your Users could receive Emails is if they were sent within the HyperOffice portal.</p>
<p>In order to make sure emails are arriving in your Users' Inboxes, you must modify the existing MX (Mail Exchange) Records at your Domain Provider or Web Host--whichever controls the Domain's Name Servers. </p>
<p>For instructions on what to change, please refer to our Help article on the topic:</p>
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<p><strong><span style="font-size: 12pt;">5.  Understanding Spam Filtering and the Quarantine</span></strong></p>
<p>Spam Filtering is an important aspect of HyperOffice that must be understood from the outset to avoid potential problems during adoption. </p>
<p>One of the biggest complaints from new HyperOffice clients (who otherwise love the product) is regarding Spam Filtering.  The reasons for this are simple: <strong>1) They don't realize the level of control they have over Spam at the start</strong>, and <strong>2) They expect Spam to act like it did on their 'other' mail host</strong>--that is to say, all mail comes in, regardless of source.</p>
<p>Some people love it, and some people hate it, but HyperOffice's Spam filters are designed to prevent unwanted mail from arriving in your Inbox.  It is a learning system, so you may find that emails that used to arrive straight away into your Inbox may now take a detour into the Spam folder at the start, but work flawlessly later on.  The system will change with a little time and a little customization, because there are numerous methods of preventing important emails from 'disappearing' into the Spam folder.</p>
<p><strong>The First</strong>: Check your Spam folder and 'Mark as Not Spam' if it doesn't belong there.  This will prevent emails from the specific email address and mail server from being put in Spam again. (Refer to our article on Mail Functions for more info)</p>
<p><strong>The Second</strong>: Send emails to addresses you want to receive mail from.  Sending an email to a recipient address will automatically 'Whitelist' the email, so emails will not arrive in Spam. (Refer to our article on Composing an Email for instructions)</p>
<p><strong>The Third</strong>:  Set Mail Filters that point specific email addresses, whole domains, or even 'Everything' to your Inbox.  For information on how to create an effective Mail Filter, please refer to our Help article on the subject.</p>
<p><strong>For Outlook Users,</strong> the problem of important emails going into Spam is a bit more straightforward to address.  If you want to rely on Outlook's 'Junk Email' filtering, we do recommend that you simply 'Turn Off' the Spam filtration.  This is done by following the third step and creating a mail filter that catches everything and pushes it to the Inbox.  Instructions for setting up that kind of mail filter can be found <here>.</p>
<p>The reason we recommend this is because by sending from Outlook, you do not receive the benefit of the automatic whitelisting, and if you are using POP as your Outlook connection, you probably can't even see your Spam folder at all! (IMAP users are fine, though)</p>
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