We at HyperOffice want you to have the best possible support experience. In order to help you and your organization achieve this goal, we have created several articles explaining our hours of support, escalation procedures and other items of interest.<br /><br />When you communicate with HyperOffice support, please provide us the following information:<br /> 
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<li> Account name or portal login url, e.g. Adam's Consulting or adamsconsulting.hyperoffice.com</li>
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<li> Your Name</li>
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<li> Browser and version (if portal issue)</li>
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<li> Operating system and version (if HyperDrive or HyperShare issue)</li>
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<li> Microsoft Outlook version (if HyperShare issue)</li>
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<li>Phone manufacturer, model and carrier (if HyperSynch issue)</li>
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<li> Microsoft Outlook version (if HyperShare sync issue)</li>
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