<p>HyperShare will insert 2 asterisks (**) in front of MS Outlook folders that do not sync to HyperOffice during a synchronization cycle.</p>
<p>There are typically 2 scenarios where this can occur.</p>
<ol>
<li>The subfolders were created in MS Outlook.  </li>
<li>HyperShare database was cleared or HyperShare was uninstalled.</li>
</ol>
<p>To address the first scenario:</p>
<ol>
<li>You can move the subfolder contacts into an existing subfolder under the 'Groups' folder or</li>
<li>Create a new group in HyperOffice</li>
<li>Re-run the HyperShare configuration</li>
<li>Move the contacts from the folder marked with the 2 asterisks to the newly created group folder</li>
<li>Manually run HyperShare synchronize</li>
</ol>
<p>To address the second scenario:</p>
<ol>
<li>In your MS Outlook tree structure, you will see a second set of 'Groups' folders and subfolders</li>
<li>If present, delete the HyperOffice 'Groups' folder with the 2 asterisks and its subfolders</li>
<li>If not present, re-run the HyperShare  configuration</li>
</ol>