<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><strong>IMPORTANT:</strong> These instructions should only be followed if you have purchased Business Email and have spoken with a Support Representative.  Making this change will force ALL new incoming mail to the HyperOffice servers. </span></p>
<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">To ensure a smooth transition with no downtime, please make sure you have an Alias or User in your Portal that corresponds to any current, active email addresses at your domain. </span></p>
<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">We also recommend performing this switch on a Friday or Saturday as some web hosts can take up to 48 hours to have their MX records propogate completely.</span></p>
<p><strong><span style="font-size: 12pt;">MX Record Setup</span></strong></p>
<p>1.  Log in to your account at your Domain Registrar or Web Host that controls your DNS Settings.<br /><br />2.  Look for a section that says <strong>DNS Controls</strong>. You may have to select the domain you will be modifying before you can see the DNS controls section.<br /><br />3.  Look for a section that says <strong>Add MX record</strong>, <strong>Configure MX records</strong>, or <strong>Email Settings</strong>. You want to add an MX record for the "<strong>@</strong>" domain/hostname that points to "<strong>custommail.hyperoffice.com</strong>". Set a priority/preference of <strong>10</strong>.  Save your settings.<br /><br />5.  While in the MX records section, <strong>DELETE ALL OTHER MX RECORDS</strong>. This will make sure that all mail goes to your HyperOffice account.<br /><br />6.  Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow <a href="index.php?option=com_content&view=article&id=467:checking-the-status-of-your-mx-and-cname-records&catid=42:hosted-email&Itemid=8">these instructions </a>to check your settings.</p>