(157,'Edit a Project','accessing-hyperdrive','','<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">It may become necessary to Edit a project from your Shared Tasks page.</SPAN></SPAN></P>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">EDIT A PROJECT<BR /></SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Select the <STRONG>project </STRONG>you wish to edit.<BR /><BR /></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click on the <STRONG>Edit </STRONG>button in the Tasks Tool Bar</SPAN></SPAN><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">, <BR /><BR /><IMG alt=\"generic_edit src=http://ajaxsupport.hypersupportonline.com/images/ajax/generic_edit.png\" width=\"51\" /><BR /><BR /></SPAN></SPAN><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">or click your right-mouse button on the project and select the <STRONG>Edit </STRONG>option. <BR /><BR /><IMG alt=\"task_rtclick src=http://ajaxsupport.hypersupportonline.com/images/ajax/task_rtclick.png\" width=\"90\" /><BR /></SPAN></SPAN></LI></OL>\r\n<P><STRONG></STRONG></P>','',1,11,0,23,'2009-08-18 04:12:58',64,'','2010-09-28 03:33:20',64,0,'0000-00-00 00:00:00','2009-08-18 04:12:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,8,'','',0,0,'robots=\nauthor='),(158,'Edit a Task','accessing-hyperdrive','','<p>It may become necessary to Edit a task from your Shared Tasks page.</p>\r\n<p><strong><span style=\"font-size: 11pt;\">EDIT A TASK</span><br /></strong></p>\r\n<ol>\r\n<li>Select the <strong>task </strong>you wish to edit.<br /><br /></li>\r\n<li>There are two ways to edit a task.<br /><br /> \r\n<ul>\r\n<li>Click on the <strong>Edit </strong>button in the Tasks Tool Bar<span style=\"font-size: 10pt;\">.<br /><br /></span><img src=\"images/ajax/generic_edit.png\" alt=\"generic_edit\" height=\"27\" width=\"51\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt;\">Right Mouse Click (RMB) on the task and select the <strong>Edit </strong>option. <br /><br /></span><img src=\"images/ajax/task_rtclick.png\" alt=\"task_rtclick\" height=\"54\" width=\"90\" /><br /></li>\r\n</ul>\r\n</li>\r\n</ol><span style=\"font-size: 10pt;\">\r\n<p><br /></p>\r\n</span>','',1,11,0,23,'2009-08-18 04:07:25',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-18 04:07:25','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,9,'','',0,0,''),(159,'Group Projects','accessing-hyperdrive','','<p>Task projects allow you to group multiple tasks together. <br /><br />You can view a Gantt Chart,<br /><br /> <img src=\"images/gantchart.jpg\" /><br /><br /><img src=\"images/tasks/gantchartpage.jpg\" /></p>\r\n<p>well as the Project Summary using the tasks grouped in a project.<br /><br /><img src=\"images/tasks/projectsummary.jpg\" /></p>\r\n<p>Within Shared Tasks, you can create Projects for your group members to track assignments. <br /><br />By grouping tasks within projects users can view the Project Summary page which gives an overview of the project and the tasks.<br /><br /><img src=\"images/tasks/projectsummarypage.jpg\" /></p>','',1,11,0,23,'2009-08-30 19:56:38',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-30 19:56:38','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,10,'','',0,1,''),(160,'Import Tasks','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">HyperOffice allows users to import tasks into their shared and personal tasks sections by using a simple CSV (Comma Separated Values) file. The simplest way to create a CSV file is to open excel and create the column headers and the additional value rows you want and then to use \"save as\" to save the excel file. When the save dialogue appears, change the \"save as type\" to \"CSV (Comma Delimited) (*.csv)\".</SPAN></P>\r\n<P> </P>\r\n<H2 style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">Follow these steps to import tasks:</SPAN></SPAN></H2>\r\n<OL class=\"whs1\">\r\n<LI class=\"kadov-p\">\r\n<DIV><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">From the Shared Task<SPAN style=\"FONT-FAMILY: ; COLOR: #000000\" mce_style=\"color: #000000;\">s page, <A>click the import button</A> to open the Import Tasks window.</SPAN></SPAN></SPAN></DIV><BR /><IMG border=\"0\" /> </LI>\r\n<LI class=\"kadov-p\">\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click the </SPAN></SPAN><A><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Browse button</SPAN></SPAN></A><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">, and locate the CSV file. Next, click on <STRONG>Upload File</STRONG></SPAN></SPAN></SPAN></DIV><BR /><IMG border=\"0\" width=\"492\" /> </LI>\r\n<LI class=\"kadov-p\">\r\n<DIV><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Now you can </SPAN></SPAN><A style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">map column headers</SPAN></SPAN></A><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"> with the HyperOffice fields. </SPAN></SPAN></SPAN></DIV><BR /><IMG border=\"0\" width=\"554\" /> </LI>\r\n<LI style=\"FONT-FAMILY: \" class=\"kadov-p mce_style=FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: ; COLOR: #000000\" mce_style=\"color: #000000;\">After checking the preview to make sure your data is cor</SPAN>rect, click on the Import button. If all is well, your data will be imported into HyperOffice. </SPAN></SPAN></LI></OL>\r\n<P> </P>\r\n<H2 style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">Detailed Usage Guidelines</SPAN></SPAN></H2>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The CSV file should consist of 8 columns:<BR /><STRONG>SUBJECT, PRIORITY, STATUS, COMPLETE, NOTES, DUEDATE, FINISHDATE, STARTDATE</STRONG><BR />When creating a task, each column contains the information for the corresponding field in HyperOffice.</SPAN></SPAN></P>\r\n<H2 style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">Subject and Notes</SPAN></SPAN></H2>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The subject and notes fields are free-form text fields. To avoid potential complications we recommend using standard characters. <STRONG>Please avoid using quotation marks and commas for these fields</STRONG></SPAN></SPAN></P>\r\n<H2 style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: small\" mce_style=\"font-size: small;\">Date fields:</SPAN></SPAN></H2>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The date fields (DUEDATE, FINISHDATE, and STARTDATE) can be filled in with three types of values:</SPAN></SPAN></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><STRONG>Specific dates</STRONG> such as dates in the format mm/dd/yyyy </SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><STRONG>Relative dates</STRONG> whereby the columns contain numbers such as 1,2,3 or -1, -2, -3. When relative dates are used, the original date is taken from the containing projects start date and days are either added or subtracted from that point. For instance, if a tasks startdate column is filled in with the number 3 and the containing project started on 1/2/10, the task would have a startdate of 1/5/10. </SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><STRONG>No date</STRONG>. When the column is left blank, the system will assume that the task does not have a start date.</SPAN></SPAN> </LI></UL>\r\n<H2><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Priority:</SPAN></SPAN></H2>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The priority column requires an integer of 1-3.</SPAN></SPAN></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">1=high </SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">2=medium </SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">3=low </SPAN></SPAN></LI></UL>\r\n<H2 style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">Status:</SPAN></SPAN></H2>\r\n<P><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">The status column requires an integer of 1-5</SPAN></SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">1=Not Begin </SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">2=In Progress </SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">3=Complete </SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">4=Waiting on someone else </SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">5=Suspended </SPAN></SPAN></LI></UL>\r\n<H2><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">Completed:</SPAN></H2>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The completed column should be either 1 or 0.</SPAN></SPAN></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">1 = Complete </SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">0 = Incomplete </SPAN></SPAN></LI></UL>\r\n<H2 style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">Checking your CSV:</SPAN></SPAN></H2>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">When the csv file is finished, you should be able to open the file in notepad.The contents should resemble the example below:</SPAN></SPAN></P>\r\n<TABLE border=\"1\">\r\n<TBODY>\r\n<TR>\r\n<TD style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">SUBJECT, PRIORITY, STATUS, COMPLETE, NOTES, DUEDATE, FINISHDATE, STARTDATE<BR />Send a report to the client, 1, 1, 0, , 2, , 1<BR />Check with the client on the status of the deliverable, 1, 1, 0, , 8, , 5<BR /></SPAN></SPAN></TD></TR></TBODY></TABLE>\r\n<P>\r\n<TABLE border=\"1\">\r\n<TBODY style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"></SPAN></TBODY></TABLE></P>','',1,11,0,23,'2010-05-27 01:01:02',64,'','2010-09-28 02:23:49',64,0,'0000-00-00 00:00:00','2010-05-27 01:01:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,0,'robots=\nauthor='),(161,'Link an Item to a Shared Task','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\">This article describes the method used to link a HyperOffice item to a task.</span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>LINK AN ITEM TO A TASK</strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">Double click on your <strong>task </strong>to open the Edit Task window.<br /><br /><img src=\"images/tasks/doubleclicktask.jpg\" alt=\"doubleclicktask\" height=\"65\" width=\"230\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Select the <strong>Linked Items</strong> tab:<br /><br /><img src=\"images/tasks/linkeditemstab.jpg\" alt=\"linkeditemstab\" height=\"29\" width=\"87\" /><br /><br />You may link items to your task from this tab.<br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item </strong>button to link to an item that has already been added to the portal.<br /><br /><img src=\"images/tasks/linkexistingitem.jpg\" alt=\"linkexistingitem\" height=\"440\" width=\"559\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link a new Item </strong>to create a new HyperOffice item and link it to the task.<br /></span><br /><img src=\"images/tasks/linknewitem1.jpg\" alt=\"linknewitem1\" height=\"202\" width=\"149\" /><br /></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-size: 10pt;\">Once you have entered all the information for linking an item to your task, click on one of the following options from the General Tab:<br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save </strong>button to save the contact and continue editing the task.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save & Close</strong> button to save the task and close the Edit Task window.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Cancel </strong>button to cancel the current action and return to the Shared Tasks page without saving any data.<br /><br /><img src=\"images/tasks/saveoptions.jpg\" alt=\"saveoptions\" height=\"29\" width=\"326\" /><br /></span></li>\r\n</ul>\r\n</li>\r\n</ol>','',1,11,0,23,'2009-08-23 00:12:22',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-23 00:12:22','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,11,'','',0,0,''),(162,'Personal versus Group Tasks','accessing-hyperdrive','','<p><strong>PERSONAL TASKS</strong><br />Personal tasks allow users to keep tasks and projects for themselves. These projects and tasks cannot be accessed by any other user.</p>\r\n<p><strong>GROUP TASKS</strong><br />Group tasks allow users to keep projects and tasks viewable by group members.</p>\r\n<p>Group members may:</p>\r\n<ul>\r\n<li>assign tasks to each other</li>\r\n<li>track project and task progress</li>\r\n<li>view Gantt charts.</li>\r\n</ul>','',1,11,0,23,'2009-09-09 02:34:40',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-09 02:34:40','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,12,'','',0,0,''),(163,'Print Tasks and Projects','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\">You can easily print your tasks and projects from your Shared Tasks page.</span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>PRINT TASKS AND PROJECTS</strong><a href=\"index.php?option=com_content&sectionid=-1&task=edit&cid%5B%5D=595\" class=\"toolbar\"></a></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">To print the Tasks and Projects in your current view, click on the <strong>Print </strong>button in the Tasks tool bar.<br /><br /><img src=\"images/ajax/generic_print.png\" alt=\"generic_print\" height=\"27\" width=\"59\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">A preview screen with your Tasks and Projects will appear along with the Print dialogue window.<br /><br /><img src=\"images/tasks/printtask.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Print </strong>button when you are ready to print.<br /><br /><img src=\"images/tasks/printbtn.jpg\" /></span></li>\r\n</ol>','',1,11,0,23,'2009-08-18 04:26:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-18 04:26:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,13,'','',0,0,''),(164,'Task Overlay','accessing-hyperdrive','','<p>From the Shared Tasks section, you can choose to view all the tasks across the personal section as well as all the groups you belong to in one view. As with the normal tasks view, you can change the options in the tool bar to filter the tasks in the Overlay All view.</p>\r\n<p><strong>TASK OVERLAY</strong></p>\r\n<ol>\r\n<li>Click on the <strong>Shared Tasks </strong>icon under the Group Tab.<br /><br /><img src=\"images/tasks/sharedtasksicon.jpg\" /><br /><br /></li>\r\n<li>In the Task Tree View, click on<strong> Overlay All</strong>.<br /><br /><img src=\"images/tasks/overlayall.jpg\" /><br /></li>\r\n</ol>','',1,11,0,23,'2009-08-30 19:47:44',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-30 19:47:44','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,14,'','',0,0,''),(165,'Task Tree','accessing-hyperdrive','','<p>The left pane next to the navigation bar is the tasks tree. This provides a heirarchy view showing how the tasks are organized.</p>\r\n<p><strong>USING THE TASKS TREE</strong></p>\r\n<ol>\r\n<li>Click on the <strong>Personal </strong>folder to view the tasks in your personal folder.<br /></li>\r\n<li>Click on the <strong>Groups </strong>folder to view the available shared group tasks. Clicking on a <strong>Shared Group</strong> folder will reveal the tasks for that particular group.<br /></li>\r\n</ol><strong>TASK TREE<br /></strong><br /><img src=\"images/tasks/tasktree.jpg\" /><br /><br /><strong>TASK VIEW<br /></strong><br /><img src=\"images/tasks/taskwindow.jpg\" /><br /> \r\n<ul>\r\n</ul>','',1,11,0,23,'2009-09-09 02:35:28',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-09 02:35:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,15,'','',0,0,''),(166,'Tasks Overview','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Tasks allow managers to manage multiple projects with ease through a central console. The layout helps managers capture:</SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">project status</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">outstanding tasks</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">team issues</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">events <BR /></SPAN></LI></UL>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Projects and tasks can be created with:</SPAN></SPAN></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">deadlines</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">distribution of resources</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">assigning responsibilities</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">notifying assignees</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">tracking progress. <BR /></SPAN></SPAN></LI></UL>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Managers and group members can view a Gantt charts and Project Summaries to quickly assess the progress of their projects.<BR /></SPAN></SPAN></P>','',1,11,0,23,'2009-09-09 02:37:12',64,'','2010-09-28 03:19:46',64,0,'0000-00-00 00:00:00','2009-09-09 02:37:12','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,0,'robots=\nauthor='),(167,'Deleting Personal Links','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can delete a link folder or individual link to permanently remove it from the My Links section.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span>DELETE A LINKS FOLDER<br /></span></strong></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span><em> </em></span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">On the left hand navigation bar, click on the <strong>Personal tab</strong> then use the down arrow to scroll to the Links icon.</span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"> and use the down arrow to scroll to the Links icon.<br /><br /></span><img alt=\"personaltab\" src=\"images/Links/personaltab.jpg\" height=\"26\" width=\"110\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /> </span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click the <strong>Links icon</strong>.<br /><br /></span><img alt=\"linksicon1\" src=\"images/Links/linksicon1.jpg\" height=\"69\" width=\"107\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br />The Links page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Right click on the <strong>Folder name</strong>.<br /><br /></span><img alt=\"righclicklink\" src=\"images/Links/righclicklink.jpg\" height=\"54\" width=\"88\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Select <strong>Delete </strong>here or on the upper toolbar.<br /><br /></span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span>DELETE A LINK<br /></span></strong></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span><em> </em></span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Right click on the <strong>Link.</strong></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /><br /></span><img alt=\"editlink\" src=\"images/Links/editlink.jpg\" height=\"78\" width=\"103\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Delete</strong> here or on the upper toolbar.</span></li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,12,0,25,'2009-09-10 22:45:56',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-10 22:45:56','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(168,'Links Overview','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><img src=\"images/clay_man_chains.gif\" width=\"102\" align=\"left\" height=\"125\" />As you work on different projects you can easily link documents, tasks, events, contacts and even email record to create a virtual blueprint of all pieces and parts that are relevant to a project, event or customer. </span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Once this virtual blueprint is in place, you can easily track and review all information relevant to a task, project, event, customer, or more. Better yet, as this information changes, HyperOffice will keep track and continually update your virtual blueprint.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">For example, a user may link all related emails, documents and events to a particular contact, creating interlinks that users may track, audit and refer to, as needed. </span></p>\r\n<h3><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Benefits<br /></span></h3>\r\n<ul class=\"collaborative_list\">\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Increase Productivity - Link all related information so you and your team don\'t waste time looking for email messages, documents, or tasks related to an event, contact, project or customer.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Track, review and audit information related to projects, events, contacts, customers...etc</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Put the power of technology to work for you<strong> - </strong>Information relevant to your work at your finger tips</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Spend time on your business instead of looking for information</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Connect islands of data</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">&nbsp;</span>\r\n<h3><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Features<br /></span></h3>\r\n<ul class=\"collaborative_list\">\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Link Data - Link all relevant data in your contact, document, email, task, voting and links folders.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Link across personal and group folders - Regardless of whether you\'ve stored your information in your personal or group folders, interlinking can be used between the two.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Create Unlimited Links - You can link up as many items as you want. There is no limit.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Link-Back Feature - A 2-way link is created between items so that the link can be viewed regardless of how you are trying to access the information. You don\'t have to remember where you linked from.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">One step Linking - When linking an object; you can create a link at the same time. For example, when you are linking a document to a contact you can create the contact at the same time as you are linking (a 1-step process).</span></li>\r\n</ul>','',1,12,0,25,'2009-11-12 20:44:31',62,'','2010-10-08 18:22:28',62,0,'0000-00-00 00:00:00','2009-11-12 20:44:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,2,'robots=\nauthor='),(169,'Modifying Personal Links','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can modify a link folder or individual link..</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span>MODIFY A LINKS FOLDER<br /></span></strong></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span><em> </em></span></strong></span></p>\r\n<ol>\r\n<li> <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">On the left hand navigation bar, click on the <strong>Personal tab</strong> then use the down arrow to scroll to the Links icon.<br /><br /></span><img src=\"images/Forums/personaltab.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click the<strong> Links</strong> icon.<br /><br /></span><img alt=\"linksicon1\" src=\"images/Links/linksicon1.jpg\" height=\"69\" width=\"107\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br />The Links page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Right click the <strong>Folder</strong> name you wish to modify.<br /><br /></span><img alt=\"righclicklink\" src=\"images/Links/righclicklink.jpg\" height=\"54\" width=\"88\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Edit</strong>.<br />The Link Folder Box appears<br />.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Modify the <strong>Information.<br /><br /></strong></span><img alt=\"editlinksfolder\" src=\"images/Links/editlinksfolder.jpg\" height=\"199\" width=\"600\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong></strong></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Save & Close.</strong><br /></span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span>MODIFY A LINK</span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Right click the <strong>Link</strong> you wish to modify.<br /> <br /></span><img src=\"images/Links/editlink.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /> </span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Edit</strong>.<br /> The Link Box appears.<br /> <br /> </span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Modify the <strong>Information.<br /><br /></strong></span><img src=\"images/Links/editlinkwindow.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong> <br /> </strong></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Save & Close.</strong></span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span><em> </em></span></strong></span></p>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,12,0,25,'2009-09-10 22:09:55',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-10 22:09:55','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(170,'Using Personal Links','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can use My Links to create shortcuts to any other web-based application or website.<br /><br />You can access your links from your Personal Desktop or from the left navigation bar.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can manage your links in folders so you can group similar links and organize your links more efficiently.<br /></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span>CREATE A LINKS FOLDER<br /></span></strong></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span><em> </em></span></strong></span></p>\r\n<ol>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">On the left hand navigation bar, click on the <strong>Personal tab</strong> then use the down arrow to scroll to the Links icon.<br /><br /></span><img alt=\"personaltab\" src=\"images/Links/personaltab.jpg\" height=\"26\" width=\"110\" /></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click the <strong>Links icon</strong>.<br /><br /></span><img alt=\"linksicon\" src=\"images/Links/linksicon.jpg\" height=\"60\" width=\"108\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br />The Links page appears.<br /></span></p>\r\n</li>\r\n<li> \r\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"Word.Document\" />\r\n<meta name=\"Generator\" content=\"Microsoft Word 12\" />\r\n<meta name=\"Originator\" content=\"Microsoft Word 12\" />\r\n<p>\r\n<link rel=\"File-List\" href=\"file:///C:\\Users\\Farmer\\AppData\\Local\\Temp\\msohtmlclip1\\01\\clip_filelist.xml\" />\r\n<link rel=\"themeData\" href=\"file:///C:\\Users\\Farmer\\AppData\\Local\\Temp\\msohtmlclip1\\01\\clip_themedata.thmx\" />\r\n<link rel=\"colorSchemeMapping\" href=\"file:///C:\\Users\\Farmer\\AppData\\Local\\Temp\\msohtmlclip1\\01\\clip_colorschememapping.xml\" />\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: \"Calibri\",\"sans-serif\";\">You can access you existing group or personal link folders by clicking on the appropriate folder in the folder tree.<br /><br /></span></span><img alt=\"selectlinksfolders\" src=\"images/Links/selectlinksfolders.jpg\" height=\"118\" width=\"200\" /></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">To create a new Folder, <strong>click </strong>the new button on the upper tool bar.<br /><br /></span><img alt=\"newlinkfolder\" src=\"images/Links/newlinkfolder.jpg\" height=\"76\" width=\"108\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Select<strong> Link Folder</strong><br /><br /></span></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Complete the <strong>information </strong>about the Link Folder.<br /><br /></span><img alt=\"linksfolderpopup\" src=\"images/Links/linksfolderpopup.jpg\" height=\"194\" width=\"593\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Save & Close</strong>.<br />Your Link Folder will appear on the Links page.</span></p>\r\n</li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span>CREATE A NEW LINK<br /></span></strong></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><strong><span><em> </em></span></strong></span></p>\r\n<ol>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click the <strong>New</strong> button on the upper tool bar.<br /><br /></span><img alt=\"newlinkfolder\" src=\"images/Links/newlinkfolder.jpg\" height=\"76\" width=\"108\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br />The Create New Links box appears.<br /></span></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Type in the<strong> information </strong>about the Link.<br /><br /></span><img alt=\"newlinkssave\" src=\"images/Links/newlinkssave.jpg\" height=\"490\" width=\"591\" /></p>\r\n</li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Select the <strong>checkbox</strong> for the options you want to use.</span></p>\r\n</li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Save<br /></strong><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click the <strong>Comments </strong>tab to insert a comment.  <br /><br /></span><img alt=\"commentstab\" src=\"images/Links/commentstab.jpg\" height=\"492\" width=\"593\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Type your <strong>comment</strong> in the comment box. <br /><br /> </span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Add</strong>.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">To link a new or existing item, click the <strong>Linked Items</strong> tab.<br /><br /></span><img alt=\"linkexistingitems\" src=\"images/Links/linkexistingitems.jpg\" height=\"474\" width=\"597\" /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Click <strong>Save & Close.</strong></span></p>\r\n</li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,12,0,25,'2009-08-27 23:31:52',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-27 23:31:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,1,''),(171,'Links Overview','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">As you work on different projects you can easily link documents, tasks, events, contacts and even email record to create a virtual blueprint of all pieces and parts that are relevant to a project, event or customer. </span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Once this virtual blueprint is in place, you can easily track and review all information relevant to a task, project, event, customer, or more. Better yet, as this information changes, HyperOffice will keep track and continually update your virtual blueprint.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">For example, a user may link all related emails, documents and events to a particular contact, creating interlinks that users may track, audit and refer to, as needed. </span></p>\r\n<h3><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Benefits<br /> </span></h3>\r\n<ul class=\"collaborative_list\">\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Increase Productivity - Link all related information so you and your team don\'t waste time looking for email messages, documents, or tasks related to an event, contact, project or customer.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Track, review and audit information related to projects, events, contacts, customers...etc</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Put the power of technology to work for you<strong> - </strong>Information relevant to your work at your finger tips</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Spend time on your business instead of looking for information</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Connect islands of data</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /> </span>\r\n<h3><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Features<br /> </span></h3>\r\n<ul class=\"collaborative_list\">\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Link Data - Link all relevant data in your contact, document, email, task, voting and links folders.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Link across personal and group folders - Regardless of whether you\'ve stored your information in your personal or group folders, interlinking can be used between the two.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Create Unlimited Links - You can link up as many items as you want. There is no limit.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">Link-Back Feature - A 2-way link is created between items so that the link can be viewed regardless of how you are trying to access the information. You don\'t have to remember where you linked from.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">One step Linking - When linking an object; you can create a link at the same time. For example, when you are linking a document to a contact you can create the contact at the same time as you are linking (a 1-step process).</span></li>\r\n</ul>','',-2,12,0,25,'2009-11-12 20:53:49',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-11-12 20:53:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,21,''),(172,'Creating a Note','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Use <STRONG>Notes</STRONG> to help you document things you need to remember, such as taking notes in a meeting, an excel formula, etc.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">You can access your notes from your personal Desktop or from the left navigation bar.<BR><BR><STRONG>Notes</STRONG> allow you store any information either as a new folder, or under a previously created folder.</SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #9a1218\" mce_style=\"color: #9a1218;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><STRONG>CREATE A NEW NOTE</STRONG><BR></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><EM></EM></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To create a new Note, click the <STRONG>new</STRONG> button on the upper tool bar </SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></SPAN>or right click on the <STRONG>Folders/Notes section</STRONG> of the screen.<BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><BR></SPAN><IMG alt=rightclicknewnote src=\"http://supportajax.com/images/Notes/rightclicknewnote.jpg\" width=136 height=54 mce_src=\"images/Notes/rightclicknewnote.jpg\"> <BR><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Create New Notes box appears.<BR><BR></SPAN><IMG alt=newnotefolderwindow src=\"http://supportajax.com/images/Notes/newnotefolderwindow.jpg\" width=548 height=196 mce_src=\"images/Notes/newnotefolderwindow.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Complete the<STRONG> information</STRONG> about the Notes.</SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <STRONG>Save & Close.</STRONG><BR>Your Note will appear on the Notes page.</SPAN></LI></OL>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #9a1218\" mce_style=\"color: #9a1218;\"><STRONG><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">CREATE A NOTES FOLDER</SPAN></STRONG><BR></SPAN></SPAN>\r\n<OL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; color: #000000; font-family: arial,helvetica,sans-serif;\">On the left hand navigation bar, click on the <STRONG>Personal tab</STRONG> then use the down arrow to scroll to the Notes icon.<BR><BR></SPAN><IMG alt=personaltab src=\"http://supportajax.com/images/Links/personaltab.jpg\" width=110 height=26 mce_src=\"images/Links/personaltab.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; color: #000000; font-family: arial,helvetica,sans-serif;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <STRONG>Notes</STRONG> icon.<BR><BR></SPAN><IMG src=\"http://supportajax.com/images/Notes/notesicon.jpg\" mce_src=\"images/Notes/notesicon.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><BR>The Notes page appears.<BR></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To create a new Folder, click the <STRONG>New</STRONG> button on the upper tool bar or right click on the <STRONG>Folders/Notes section</STRONG> of the screen.<BR><BR></SPAN><IMG src=\"http://supportajax.com/images/Notes/rightclicknewnote.jpg\" mce_src=\"images/Notes/rightclicknewnote.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select<STRONG> New Note Folder<BR></STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Complete the<STRONG> information </STRONG>about the Note Folder.<BR><BR></SPAN><IMG src=\"http://supportajax.com/images/Notes/newnotefolderwindow.jpg\" mce_src=\"images/Notes/newnotefolderwindow.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <STRONG>Save & Close.</STRONG><BR>Your Note Folder will appear on the Notes page.</SPAN></LI></OL></SPAN></P>\r\n<P> </P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><SPAN style=\"COLOR: #9a1218\" mce_style=\"color: #9a1218;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><STRONG>CREATE A NEW NOTE UNDER A FOLDER</STRONG><BR></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><EM></EM></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To create a new Note under a folder, click on the <STRONG>New </STRONG>button in the upper toolbar, or right click on the <STRONG>Folders/Note section</STRONG> of the screen.<BR><BR></SPAN><IMG alt=rightclicknewnote src=\"http://supportajax.com/images/Notes/rightclicknewnote.jpg\" width=136 height=54 mce_src=\"images/Notes/rightclicknewnote.jpg\"><BR><BR></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <STRONG>New Note</STRONG>.<BR>The Notes Creation box appears.<BR><BR></SPAN><IMG alt=newnote src=\"http://supportajax.com/images/Notes/newnote.jpg\" width=555 height=255 mce_src=\"images/Notes/newnote.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Complete the <STRONG>information</STRONG> about the Notes.</SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <STRONG>Save & Close</STRONG>.<BR>Your Note will appear on your Folder page.<BR></SPAN></LI></OL>\r\n<DIV id=refHTML></DIV><INPUT> \r\n<DIV id=refHTML></DIV>','',1,13,0,26,'2009-08-26 21:41:16',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-26 21:41:16','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(173,'Delete a Note','accessing-hyperdrive','','<strong>DELETE A NOTE</strong><br /><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Colick the <strong>Personal tab o</strong>n the left hand navigation bar, and use the <strong>down arrow</strong> to scroll to the Notes icon.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Notes</strong> icon.<br /><br /></span><img alt=\"notesicon\" src=\"images/Notes/notesicon.jpg\" height=\"69\" width=\"106\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Notes page appears.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>Note</strong> you wish to delete.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Delete</strong> button.<br /><br /></span><img src=\"images/Notes/delete.png\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Delete Confirmation box appears.<br /><br /></span><img src=\"images/Notes/rusuredelete.png\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /> </span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <strong>Yes<br /></strong>Your note is deleted.</span></span></li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,13,0,26,'2009-08-27 23:28:47',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-27 23:28:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,1,''),(174,'Modify a Note','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You can modify a previously created Note by either changing the contents of the note created or removing the note all together.  Notes can be modified </span></span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">MODIFY A NOTE</span></span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the left hand navigation bar, click on the<strong> Personal tab</strong> and use the <strong>down arrow</strong> to scroll to the Notes icon.<br /><br /></span><img alt=\"personaltab\" src=\"images/Links/personaltab.jpg\" height=\"26\" width=\"110\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Notes</strong> icon.<br /><br /></span><img alt=\"notesicon\" src=\"images/Notes/notesicon.jpg\" height=\"69\" width=\"106\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Notes page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>Note</strong> you wish to modify.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Edit</strong> button.<br /><br /></span><img src=\"images/Notes/editnote.png\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Note box appears.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Insert your <strong>changes</strong>.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <strong>Save & Close</strong>.<br /></span></li>\r\n</ol> <ol></ol>','',1,13,0,26,'2009-08-26 22:39:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-26 22:39:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(175,'Notes Overview','accessing-hyperdrive','','<SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Use <STRONG>Notes</STRONG> to help you document things you need to remember, such as taking notes in a meeting, your grocery list, etc. . You can later refer to the note so you don\'t forget what you need to know. <BR><BR><STRONG>Notes</STRONG> allow you to store any information either as a new category (folder) or under a previously created folder. You can access your notes from your personal Desktop or from the left navigation bar.</SPAN></SPAN>','',1,13,0,26,'2009-11-12 21:09:09',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-11-12 21:09:09','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,8,''),(176,'Create a Forum','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span>create an open</span><span> </span><span>forum</span> for group members to post comments into topics that are grouped together by categories. </span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">A <span>category</span> is a heading to house a group of related topics together. You can <span>create a new category</span> in a forum. The </span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"><span>category</span></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\"> can be accessed by all of the group members once it is created.  For instance, a sales team may create categories for each month, and topics within each month to discuss which promotions worked and which didn\'t.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">CREATE A NEW CATEGORY</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Right click on the <strong>screen</strong> and the<strong> </strong>New Category<strong> </strong>box will appear. </span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span><img alt=\"rightclick\" src=\"images/Forums/rightclick.jpg\" height=\"56\" width=\"127\" /><br /><br />OR<br /></li>\r\n<li>Click the <strong>New</strong> button at the top of the page and select <strong>New Category<br /><br /></strong><img alt=\"newdrpdwn\" src=\"images/Forums/newdrpdwn.jpg\" height=\"77\" width=\"103\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />The Category box appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Type in the <strong>Name </strong>and <strong>Description</strong> of the Category.<br /><br /></span><img alt=\"categorybox1\" src=\"images/Forums/categorybox1.jpg\" height=\"248\" width=\"499\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <span style=\"font-weight: bold;\"><strong>Save & Close</strong></span> button.<br /><br /></span></li>\r\n</ol><span class=\"mceEditor defaultSkin\" id=\"text_parent\"><iframe style=\"width: 100%; height: 437px;\" src=\"javascript:\"\"\" id=\"text_ifr\" frameborder=\"0\"></iframe></span><span class=\"mceEditor defaultSkin\" id=\"text_parent\"><iframe style=\"width: 100%; height: 437px;\" src=\"javascript:\"\"\" id=\"text_ifr\" frameborder=\"0\"></iframe></span> <input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 17:53:28',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 17:53:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(177,'Create a New Thread','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span><strong>create threads</strong></span> within the various categories available in the forum. In order to post a message within a forum, you have to <span><strong>create a thread</strong> </span>first. </span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">CREATE A NEW THREAD</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Select the group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Right click on the screen</strong> and the<strong> </strong>New Thread<strong> </strong>box will appear. </span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span><img src=\"images/Forums/newcatnewthread.jpg\" /><br /><br />OR<br /><br />\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>New</strong> button at the top of the page and <strong>select Thread.</strong></span></p>\r\n<strong><br /></strong><img src=\"images/Forums/newcatthread.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Thread box appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold;\"><strong>Type in the Subject </strong></span>and the Description field.  Use the Category <strong>drop-down arrow</strong> to <strong>attach</strong> the Thread to a Category.<br /><br /></span><img src=\"images/Forums/newthread.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <strong>Save & Close.</strong></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The New Comment Box will appear.</span></p>\r\n<br /><img src=\"images/Forums/newcomment.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Type in the <strong>Subject and Description </strong>of your Comment..</span></p>\r\n<br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <span style=\"font-weight: bold;\"><strong>Save & Close</strong></span> button.</span></li>\r\n</ol><ol> </ol> <ol></ol> <ol> </ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 20:33:14',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 20:33:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(178,'Delete a Category','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span>delete any category</span> created in the group. <span>Deleting a category</span> will delete all the topics/messages in that category. Once deleted, a category cannot be recovered. </span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">DELETE A CATEGORY</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Right click on the <strong>Category name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br />The Delete Category box will appear.<br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span><img src=\"images/Forums/newthreadeditcatdel.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <strong>Delete Category.<br /><br /></strong>The Delete Confirmation box will appear.<br /><br /></span><img src=\"images/Forums/deleteconfirmationbox.jpg\" /></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <strong>Yes.</strong><br /><br /></span><span class=\"mceEditor defaultSkin\" id=\"text_parent\"></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"><strong><span style=\"color: #ff0000;\">Note</span>: </strong></span>All conference deletions are immediate and permanent. You do not have the opportunity to retrieve a deleted conference. By default, pressing the delete link deletes the item without any confirmation.</span></li>\r\n</ol>\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 20:09:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 20:09:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,0,''),(179,'Delete a Reply','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span><strong>delete any reply</strong></span> posted in any of the threads created in a category. Any group user can <span><strong>delete a reply</strong></span>. Once a reply is deleted, it cannot be recovered. Deleting a reply also deletes all other replies attached to it.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">Delete a Reply</span><br /></span></strong></p>\r\n<p><strong><span style=\"font-size: 12pt;\"><em>Follow these steps:</em></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Select the group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Double click on the Thread name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><br />\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Discussion page appears.</span></p>\r\n</li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the right side of the Discussion Thread, click on the <strong>Delete</strong> button on your reply.<br /></span><br /><img src=\"images/Forums/delete.jpg\" /><br /><span style=\"font-weight: bold\"><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><span style=\"color: #ff0000;\">Note</span>: </span></strong></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">All message deletions are immediate and permanent. You do not have the opportunity to retrieve a deleted message. By default, pressing the delete link deletes the item without any confirmation. </span></li>\r\n</ol><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span><ol> </ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-16 14:31:09',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-16 14:31:09','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,''),(180,'Delete a Thread','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span><strong>delete any thread</strong></span> created in the forum. <span><strong>Deleting a thread</strong></span> deletes it from the category under which it has been created. All the associated messages are also deleted. Once deleted, a thread cannot be recovered. </span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">DELETE A THREAD</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Select the group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Right click on the Thread name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br />The Delete Topic box will appear.<br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span><img src=\"images/Forums/edittopic.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <strong>Delete Topic.<br /><br /></strong>The Delete Thread will be deleted.<br /></span></p>\r\n<span class=\"mceEditor defaultSkin\" id=\"text_parent\"></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"><strong><span style=\"color: #ff0000;\">Note</span>: </strong></span>All thread deletions are immediate and permanent. You do not have the opportunity to retrieve a deleted threads. By default, pressing the delete link deletes the item without any confirmation.</span></li>\r\n</ol> <input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 21:32:23',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 21:32:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,6,'','',0,0,''),(181,'Edit a Reply','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span>edit any reply </span>posted in any of the threads created in a category. Any group user can <span>edit a reply.</span> </span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">EDIT A REPLY</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Select the group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Double click on the Thread name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Find</strong> the Thread you wish to edit.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />Click <strong>Edit</strong></span></p>\r\n</li>\r\n<li><strong><br /></strong><img src=\"images/Forums/edit.jpg\" /><br /><br />The New Comment box appears.<br /><br /><img src=\"images/Forums/newcomment.jpg\" /><br /><br /></li>\r\n<li>Click <strong>Save & Close.</strong></li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 22:08:50',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 22:08:50','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,7,'','',0,1,''),(182,'Forums Overview','accessing-hyperdrive','','<p>A forum is an online discussion group.  It consists of conversation threads displayed in a directory structure. Logically forums are organized into a set of  categories driven and updated by group members<em>.</em></p>\r\n<h3><span class=\"mw-headline\" id=\"Post\">Post</span></h3>\r\n<p>A post is a group member submitted message enclosed into a block containing the member\'s details and the date and time it was submitted. Members are usually allowed to edit or delete their own posts.  are contained in topics, where they appear as boxes one after another. The first post starts the topic; this may be called the original post, or OP. Posts that follow in the topic are meant to continue discussion about that post, or respond to other replies.</p>\r\n<h3><span class=\"editsection\"></span><span class=\"mw-headline\" id=\"Thread\">Topic</span></h3>\r\n<p>A  topic is a collection of posts, usually displayed – by default – from oldest to latest. A thread is defined by a title, an additional description that may summarise the intended discussion, and an opening or original post (common abbreviation \'OP\', which can also mean <em>original poster</em>) which opens whatever dialogue or makes whatever announcement the poster wished. A thread can contain any number of posts, including multiple posts from the same members, even if they are one after the other.</p>\r\n<p>A topic is contained in a forum, and is displayed in chronological order from newest to oldest, where the date is taken as the date of the last post (options to order topics by other criteria are generally available). When a member posts in a topic it will jump to the top since it is the latest updated topic.</p>\r\n<h3><span class=\"mw-headline\">Advantages:<br /></span></h3>\r\n<ul>\r\n<li>Users can post announcements in the forum.</li>\r\n<li>Users can help each other with questions about certain projects, tasks or policies.<br /></li>\r\n<li>Users can provide feedback on each other\'s projects or tasks. </li>\r\n<li>Users can read answers to previous questions that they may also have and thus get answers faster without asking the same questions again. </li>\r\n<li>The users develop better working relationships, and have fun together. </li>\r\n<li>Discussions are contained within a secure site reducing the chance of internal discussions being \"leaked\" to outside sources via email.</li>\r\n<li>Forums are unique to each group.  You cannot share forum discussions from one group to another.</li>\r\n</ul>\r\n<h3></h3>\r\n<p> </p>','',1,14,0,27,'2009-11-12 20:16:23',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-11-12 20:16:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,19,''),(183,'Modify a Category','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can modify the information entered while creating a category in the forum section.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">MODIFY A CATEGORY</span></span><span style=\"font-size: 12pt;\"><em><br /></em></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the<strong> group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Right click on the <strong>Category name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong><br /></strong> The Edit Category box will appear.<br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span><img src=\"images/Forums/newthreadeditcatdel.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <strong>Edit Category.<br /><br /></strong>The Category box will appear.</span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold;\"></span>Edit the <strong>Name</strong> or <strong>Description</strong> field.<br /><br /></span><img alt=\"categorybox1\" src=\"images/Forums/categorybox1.jpg\" height=\"248\" width=\"499\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <span style=\"font-weight: bold;\"><strong>Save & Close</strong></span> button.</span></li>\r\n</ol><span class=\"mceEditor defaultSkin\" id=\"text_parent\"><iframe style=\"width: 100%; height: 437px;\" src=\"javascript:\"\"\" id=\"text_ifr\" frameborder=\"0\"></iframe></span><span class=\"mceEditor defaultSkin\" id=\"text_parent\"><iframe style=\"width: 100%; height: 437px;\" src=\"javascript:\"\"\" id=\"text_ifr\" frameborder=\"0\"></iframe></span> <input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 19:28:38',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 19:28:38','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,8,'','',0,1,''),(184,'Modify a Thread','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <span><strong>modify threads</strong></span> within the various categories available in the forum.</span></p>\r\n<p><strong><span style=\"font-size: 12pt;\">MODIFY A THREAD<br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Select the group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Right click on the Thread name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong><br /></strong> The Edit Topic box will appear.<br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span><img src=\"images/Forums/edittopic.jpg\" /><br /></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select <strong>Edit Topic.<br /><br /></strong>The New Thread box will appear.</span></p>\r\n</li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold;\"><strong>Edit the Subject, </strong></span><strong>Description field</strong> or <strong>Category</strong>.<br /><br /></span><img src=\"images/Forums/newthread.jpg\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <span style=\"font-weight: bold;\"><strong>Save & Close</strong></span> button.</span></li>\r\n</ol> <input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 20:47:26',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 20:47:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,9,'','',0,3,''),(185,'Reply to a Thread','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif; color: #000000;\">You can <strong>reply to a thread</strong> in any of the threads created in a category. Any group user can reply to a thread.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">REPLY TO A THREAD</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img alt=\"groups\" src=\"images/Forums/groups.jpg\" height=\"26\" width=\"111\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img alt=\"groupmembership\" src=\"images/Forums/groupmembership.jpg\" height=\"96\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br />The Group box appears.<br /><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Select the group </strong>in which you would like to create   a new category. <br /><br /></span><img alt=\"choosegrpcontinue\" src=\"images/Forums/choosegrpcontinue.jpg\" height=\"319\" width=\"449\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down along the left navigation bar.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Forum button</strong>. <br /><br /></span><img alt=\"forum\" src=\"images/Forums/forum.jpg\" height=\"85\" width=\"111\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Forum page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Double click on the Thread name.<br /><br /></strong></span><img src=\"images/Forums/selectcat.jpg\" /><br /><br />The Discussion page appears.<br /><br /></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the right side of the Discussion Thread, click on the <strong>Reply</strong> button.<br /><br /></span><img src=\"images/Forums/reply.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The New Comment box appears.<br /><br /></span><img src=\"images/Forums/newcomment.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the Subject<span style=\"font-weight: bold\"></span> field, enter the <strong>title of your reply</strong>.</span><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Type your message</strong> in the area under the Description <span style=\"font-weight: bold\"></span>field.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">When you are done, click the <span style=\"font-weight: bold\"><strong>Save & Close</strong></span> button to post your reply.<br /><br /></span></li>\r\n</ol> <input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,14,0,27,'2009-08-15 21:43:31',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 21:43:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,10,'','',0,1,''),(186,'Create a New Voting Item','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can create a <strong>voting item</strong> to help you gather collective feedback on new ideas, testing new products, or other ideas that help keep your team more informed to make more informed business decisions.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">CREATE A NEW VOTING ITEM</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img src=\"images/Voting/grpstab.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img src=\"images/Voting/group membership.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\">The Active Memberships page appears.</span></span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group</strong> in which you would like to create a new voting item. <br /><br /></span><img src=\"images/Voting/choosegroup.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Group homepage appears.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can either click on the <strong>Open Voting Items</strong> link,<br /><br /></span><img src=\"images/Voting/votingitems.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br />or on the left navigation bar  scroll down to the <strong>Voting button</strong>. <br /><br /></span><img src=\"images/Voting/votingbtn.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Voting page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>new </strong>button. <br /><br /></span><img src=\"images/Voting/newvtgitm.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Voting Details Box appears. <br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Title: <strong>Type the title</strong> of the voting item.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Question: <strong>Complete</strong> this space with the exact voting question that voters will have to answer. When members decide to vote, this question will be displayed above the available voting options.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Ending Date:Th</span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">e expiration date for the vote. Users will be unable to vote after the deadline. Set this expiration date by <strong>selecting the Month, Date, Year</strong> and <strong>set the time by picking the Hour, Minute and AM/PM</strong> for the deadline</span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Secret: You may choose the ballet to be Secret, Secret Ballet (Admin Permitted), or Non-Secret.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <span style=\"font-weight: bold\"><strong>Notify Members</strong></span> checkbox if you want to send an email message to all the members of your group that a new vote has been added.<br /><br /></span><img src=\"images/Voting/votescreen.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Save & Close</strong> to create a new vote and return to the voting<span style=\"font-weight: bold\"></span> home page.<br /></span><br /><img src=\"images/Voting/votinghomescreen.jpg\" /></li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,15,0,28,'2009-08-14 23:12:44',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-14 23:12:44','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,6,''),(187,'Delete a Voting Item','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This section describes how to delete a vote. </span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">DELETE A VOTING ITEM</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img src=\"images/Voting/grpstab.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img src=\"images/Voting/group membership.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\">The Active Memberships page appears.</span></span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group</strong> in which you would like to create a new voting item. <br /><br /></span><img src=\"images/Voting/choosegroup.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Group homepage appears.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can either click on the <strong>Open Voting Items</strong> link,<br /><br /></span><img src=\"images/Voting/votingitems.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br />or on the left navigation bar  scroll down to the <strong>Voting button</strong>. <br /><br /></span><img src=\"images/Voting/votingbtn.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />The Voting Items page appears.<br /><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"></span></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group</strong> in which you would like to delete the  voting item. </span></li>\r\n<li>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Select <strong>Delete<br /><br /><br /></strong></span></span><img src=\"images/Voting/deletevote.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"></span></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"></span></span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"><strong><span style=\"color: #ff0000;\">Note</span>: </strong></span>All voting item deletions are immediate and permanent. You do not have the opportunity to retrieve a deleted voting item. By default, pressing the delete link deletes the item without any confirmation. <br /></span></li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,15,0,28,'2009-08-15 00:33:16',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 00:33:16','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(188,'Modifying a Voting Item','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can modify an existing voting item. </span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">MODIFY A VOTING ITEM</span></span><span style=\"font-size: 12pt;\"><em><br /><br /></em></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img src=\"images/Voting/grpstab.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img src=\"images/Voting/group membership.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\">The Active Memberships page appears.</span></span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group</strong> in which you would like to create a new voting item. <br /><br /></span><img src=\"images/Voting/choosegroup.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Group homepage appears.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can either click on the <strong>Open Voting Items</strong> link,<br /><br /></span><img src=\"images/Voting/votingitems.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br />or on the left navigation bar  scroll down to the <strong>Voting button</strong>. <br /><br /></span><img src=\"images/Voting/votingbtn.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Voting page appears.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>edit </strong>button. <br /><br /></span><img src=\"images/Voting/editbtn.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Voting Details Box appears. <br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Title: <strong>Type the title</strong> of the voting item.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Question: <strong>Complete</strong> this space with the exact voting question that voters will have to answer. When members decide to vote, this question will be displayed above the available voting options.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Ending Date:Th</span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">e expiration date for the vote. Users will be unable to vote after the deadline. Set this expiration date by <strong>selecting the Month, Date, Year</strong> and <strong>set the time by picking the Hour, Minute and AM/PM</strong> for the deadline</span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Secret: You may choose the ballet to be Secret, Secret Ballet (Admin Permitted), or Non-Secret.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <span style=\"font-weight: bold\"><strong>Notify Members</strong></span> checkbox if you want to send an email message to all the members of your group that a new vote has been added.<br /><br /></span><img src=\"images/Voting/votescreen.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Save & Close</strong> to modify the vote and return to the voting<span style=\"font-weight: bold\"></span> home page.<br /></span><br /><img src=\"images/Voting/votinghomescreen.jpg\" /></li>\r\n</ol>\r\n<p> </p>\r\n<ol></ol><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,15,0,28,'2009-08-15 00:13:07',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 00:13:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(189,'View Voting Results','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This section describes how to <strong>view voting results</strong> once voting on an item has commenced.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; color: #9a1218;\"><span style=\"color: #000000;\">VIEW VOTING RESULTS</span><br /></span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Groups tab</strong> on the left navigation bar.<br /><br /></span><img src=\"images/Voting/grpstab.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <strong>Group Memberships </strong><span class=\"dropspot\"><strong>icon</strong>. </span><span class=\"dropspot\"><br /><br /></span></span><img src=\"images/Voting/group membership.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\">The Active Memberships page appears.</span></span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span class=\"dropspot\"><br /></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>group</strong> in which you would like to create a new voting item. <br /><br /></span><img src=\"images/Voting/choosegroup.jpg\" /><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Group homepage appears.</span><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can either click on the <strong>Open Voting Items</strong> link,<br /><br /></span><img src=\"images/Voting/votingitems.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> <br /><br />or on the left navigation bar  scroll down to the <strong>Voting button</strong>. <br /><br /></span><img src=\"images/Voting/votingbtn.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Voting page appears.<br /><br /></span></li>\r\n<li><strong>Select the Voting Item</strong> you would like to view.<br /><br /></li>\r\n<li>Click <strong>View Results</strong>.<br /><br /><img src=\"images/Voting/viewresults.jpg\" /><br /><br />The Results screen appears.<br /><br /><img src=\"images/Voting/results.jpg\" /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"></span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"><strong>Option percentages:</strong></span> below the voting header are the options provided for the vote and a percentage breakdown of the number of votes garnered by each option. Each option is presented with the number of votes and the percentage of the total that this number represents. For example, say the available options are \'Yes\' and \'No\', and a total of ten votes have been \'Yes\' out of a total of hundred, then user would see the options \'Yes\' followed by the message (10 votes = 10%)</span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">After reviewing the breakdown of votes, click the <span style=\"font-weight: bold\"><strong>Close</strong></span> button to return to the Voting <span style=\"font-weight: bold\"></span>homepage.</span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"><strong><span style=\"color: #ff0000;\">Note</span>:</strong></span> Users that have already voted will not be allowed to vote again</span></li>\r\n</ol><input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>\r\n<input id=\"gwProxy\" type=\"hidden\" /><!--Session data--><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,15,0,28,'2009-08-15 00:52:49',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-15 00:52:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,0,''),(190,'Change Contact Views','accessing-hyperdrive','','<p>You can view your Contacts in List View or Card View. List View displays your contacts in a traditional table form. Card View displays your contacts in a simulated business card form.</p>\r\n<p><strong>CHANGE CONTACT VIEW</strong></p>\r\n<ol>\r\n<li>Click on the <strong>List View/Card View</strong> button.<br /><br /><img alt=\"cont_list_view\" src=\"images/ajax/cont_list_view.png\" height=\"25\" width=\"88\" /><br /><br /></li>\r\n<li>Select the <strong>view</strong> you wish to display.<br /><br /><img alt=\"cont_list_card_menu\" src=\"images/ajax/cont_list_card_menu.png\" height=\"53\" width=\"105\" /></li>\r\n</ol>','',-2,16,0,29,'2009-08-17 15:00:02',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 15:00:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(191,'Clear a Search Filter for Contacts','accessing-hyperdrive','','<p>Once you have finished utilizing the Search Filter, you can easily remove the filter to return to the Contacts View.</p>\r\n<p><strong>CLEAR A SEARCH FILTER FOR CONTACTS</strong></p>\r\n<ol>\r\n<li>Click<strong> </strong>on the <strong>drop down arrow </strong>next to the Find button.<br /><br /><img alt=\"cont_find\" src=\"images/ajax/cont_find.png\" width=\"70\" height=\"27\" /><br /><br /></li>\r\n<li>Select the <strong>Clear</strong> option.</li>\r\n</ol>','',-2,16,0,29,'2009-08-17 18:34:45',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 18:34:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(192,'Contact Categories','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Categories allow you to organize contact information within various groupings that assist you in facilitating the management of the <span style=\"font-weight: bold\"><strong>Shared Contacts</strong></span> folder.</span></p>\r\n<p>Categories allow you to group associated contacts together in meaningful ways. Once established, you can view, search, sort, and manage your contacts through their categories, which separate them from your other contacts.</p>','',-2,16,0,29,'2009-08-29 19:33:23',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 19:33:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(193,'Contacts Overview','accessing-hyperdrive','','<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"Word.Document\" />\r\n<meta name=\"Generator\" content=\"Microsoft Word 11\" />\r\n<meta name=\"Originator\" content=\"Microsoft Word 11\" />\r\n<link rel=\"File-List\" href=\"file:///C:\\DOCUME~1\\Owner\\LOCALS~1\\Temp\\msohtml1\\01\\clip_filelist.xml\" />\r\n<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState=\"false\" LatentStyleCount=\"156\"> </w:LatentStyles> </xml><![endif]-->\r\n<style><!--\r\n<! \r\n /* Font Definitions */\r\n @font-face\r\n	{font-family:Wingdings;\r\n	panose-1:5 0 0 0 0 0 0 0 0 0;\r\n	mso-font-charset:2;\r\n	mso-generic-font-family:auto;\r\n	mso-font-pitch:variable;\r\n	mso-font-signature:0 268435456 0 0 -2147483648 0;}\r\n /* Style Definitions */\r\n p.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{mso-style-parent:\"\";\r\n	margin:0in;\r\n	margin-bottom:.0001pt;\r\n	mso-pagination:widow-orphan;\r\n	font-size:12.0pt;\r\n	font-family:\"Times New Roman\";\r\n	mso-fareast-font-family:\"Times New Roman\";}\r\n@page Section1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.25in 1.0in 1.25in;\r\n	mso-header-margin:.5in;\r\n	mso-footer-margin:.5in;\r\n	mso-paper-source:0;}\r\ndiv.Section1\r\n	{page:Section1;}\r\n /* List Definitions */\r\n @list l0\r\n	{mso-list-id:618149000;\r\n	mso-list-type:hybrid;\r\n	mso-list-template-ids:-517976472 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}\r\n@list l0:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:?;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	font-family:Symbol;}\r\n@list l1\r\n	{mso-list-id:969745260;\r\n	mso-list-type:hybrid;\r\n	mso-list-template-ids:1288869438 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}\r\n@list l1:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:?;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	font-family:Symbol;}\r\nol\r\n	{margin-bottom:0in;}\r\nul\r\n	{margin-bottom:0in;}\r\n >\r\n--></style>\r\n<!--[if gte mso 10]> <mce:style><!   /* Style Definitions */  table.MsoNormalTable 	{mso-style-name:\"Table Normal\"; 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	mso-tstyle-rowband-size:0; 	mso-tstyle-colband-size:0; 	mso-style-noshow:yes; 	mso-style-parent:\"\"; 	mso-padding-alt:0in 5.4pt 0in 5.4pt; 	mso-para-margin:0in; 	mso-para-margin-bottom:.0001pt; 	mso-pagination:widow-orphan; 	font-size:10.0pt; 	font-family:\"Times New Roman\"; 	mso-ansi-language:#0400; 	mso-fareast-language:#0400; 	mso-bidi-language:#0400;} --> <!--[endif]-->\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Personal Contacts are private contacts which cannot be accessed by other users.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Shared Contacts are contacts which can be shared with Group Members.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Personal section, you can use the contacts tree to switch from Personal to Shared contacts.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Sharing contacts within a group provides all Group Members access to a set of relevant contacts stored in a single location.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Updates to contact information are immediately available to all group members.<span> </span>Multiple people can enter notes to track previous calls and use linked items to schedule future calls or review relevant documents such as proposals.<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There are several ways to add a contact:<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<ul style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select      the “new contact” option from the shortcuts drop-down menu<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click      on the “new” button from the contact toolbar and select the “contact” option<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can add a new contact from an email message by right-clicking on the email      and selecting the “add sender to contacts” option. <br /><span> </span></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can import contacts using the import wizard from a contact management      system.<br /><br /></span> <!--[if !supportLineBreakNewLine]--> <!--[endif]--></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Contacts section provides a set of standard fields for recording information. <span> </span>But if necessary, it is easy to create custom fields to suit your needs.<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Categories allow you to organize contacts within various groupings making it easier to manage and view your contacts.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can associate information from other modules to contacts. <span> </span>For example, you can link a contact to a:<br /><br /></span></p>\r\n<ul style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Document<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Task<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Event<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Email<br /><br /></span></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Microsoft Outlook users can synchronize contacts between Microsoft Outlook and the Portal using HyperShare for Microsoft Outlook. <span> </span>This allows you to continue using Microsoft Outlook while sharing imported contacts with Group Members without having to leave Microsoft Outlook.</span></p>','',-2,16,0,29,'2010-05-24 22:08:32',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-05-24 22:08:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,3,''),(194,'Contacts Tree','accessing-hyperdrive','','<p>The personal contacts area allows users to keep contacts which are private from other users.</p>\r\n<p>The group shared contacts are contacts which are accessible by group members but cannot be seen by users who are not members of the group.</p>\r\n<p>The left pane next to the navigation bar is the contacts tree. This provides a hierarchy view showing how the contacts are organized.</p>\r\n<p><strong>USING THE CONTACTS TREE</strong></p>\r\n<ul>\r\n</ul>\r\n<ol>\r\n<li>Click on the <strong>Personal </strong>folder to view the contacts in your personal folder.<br /><br /><img src=\"images/Contacts/contactstree.jpg\" alt=\"contactstree\" height=\"83\" width=\"201\" /><br /><br /></li>\r\n<li>Click on the <strong>Groups </strong>folder to view the available shared group contacts. Clicking on a <strong>Shared Group</strong> folder will reveal the contacts for that particular group.</li>\r\n</ol> \r\n<ul>\r\n</ul>','',-2,16,0,29,'2009-09-09 02:38:14',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-09-09 02:38:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,1,''),(195,'Create a Custom Field','accessing-hyperdrive','','<p><strong>Custom Fields</strong> allow you to create additional fields for entering in contact data that may not otherwise appear in the default contacts page.</p>\r\n<p><strong>CREATE A CUSTOM FIELD</strong></p>\r\n<ol>\r\n<li>From your Contacts page, click on the <strong>Custom Fields</strong> button in the tool bar.<br /><br /><img src=\"images/Contacts/customfieldsbtn.jpg\" /><br /><br /></li>\r\n<li>The Custom Fields window opens it will display any existing Custom Fields for your group. Click on the <strong>New</strong> button. <br /><br /><img src=\"images/tasks/newbtn.jpg\" /><br /><br /></li>\r\n<li>Now you can create your custom field.<br /><br /><img src=\"images/Contacts/customfieldscontacts.gif\" /><br /><br /> \r\n<ul>\r\n<li>Enter in the <strong>name</strong> of your Custom Field.<br /><br /></li>\r\n<li>Select one of the following the data types for your Custom Field.<br /><br /> \r\n<ul>\r\n<li>Small Text</li>\r\n<li>Medium Text</li>\r\n<li>Large Text</li>\r\n<li>Unlimited Text</li>\r\n<li>Date</li>\r\n<li>Yes/No</li>\r\n<li>Integer</li>\r\n<li>Decimal</li>\r\n<li>Percent</li>\r\n<li>Currency<br /><br /> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li>Next select the <strong>Control Type</strong> for the field.<br /><br /> \r\n<ul>\r\n<li>Text Box</li>\r\n<li>Drop Down</li>\r\n<li>Radio Buttons<br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Save</strong> button to save the New Custom Field and continue editing.<br /><br /></li>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Custom Field</li>\r\n</ul>\r\n</li>\r\n</ol><br />\r\n<li> </li>\r\n<ul>\r\n</ul>\r\n<blockquote>\r\n<ul>\r\n</ul>\r\n</blockquote>','',-2,16,0,29,'2009-08-17 02:02:34',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 02:02:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(196,'Create a New Category','accessing-hyperdrive','','<p style=\"padding-left: 30px;\">You can categorize your contact\'s professional and personal data and associate it in a specific category, such as grouping all your sales representatives in a category called, Sales Team. Categories are groupings of contacts created by users to facilitate the management of the <span style=\"font-weight: bold;\"><strong>Contacts</strong></span> folder.<span style=\"font-weight: bold;\"></span></p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><strong>CREATE A NEW CATEGAORY</strong></span></p>\r\n<p style=\"padding-left: 30px;\">There are three ways to open the New Category window:</p>\r\n<ul style=\"padding-left: 30px;\">\r\n<li> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">From the Contacts Page, click on the <strong>New</strong> button, and select the <strong>Category</strong> option.</span><br /><span style=\"font-size: 10pt;\"><br /></span><img src=\"images/Contacts/newcatagorybtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">In a blank area of the page, click your right-mouse button and select the <strong>New Category</strong> option.</span><br /><span style=\"font-size: 10pt;\"><br /></span><img src=\"images/Contacts/rightclickcategorybtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, click on the <strong>Plus</strong> symbol.</span><br /><span style=\"font-size: 10pt;\"><br /></span><img src=\"images/Contacts/categoriesplussignbtn.jpg\" /></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\">Once the New Category window appears:<br /><br /></span><img src=\"images/Contacts/newcategory.gif\" /></p>\r\n<ol style=\"padding-left: 30px;\">\r\n<li>Enter in the <strong>Name</strong> of the New Category.<br /><br /></li>\r\n<li>Enter in a <strong>description</strong> of the New Category if desired.<br /><br /></li>\r\n<li>Click on the <strong>Save</strong> button to save the New Category and continue editing.</li>\r\n</ol>\r\n<ul>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Category.</li>\r\n</ul>\r\n<ol style=\"padding-left: 30px;\"> </ol>\r\n<blockquote style=\"padding-left: 30px;\"></blockquote>\r\n<ul style=\"padding-left: 30px;\">\r\n</ul>\r\n<blockquote style=\"padding-left: 30px;\">\r\n<ul>\r\n</ul>\r\n</blockquote>','',-2,16,0,29,'2009-08-12 16:00:12',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:00:12','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(197,'Create a New Contact','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\">You can add essential contact information such as a name, address, phone, email, and other information on the <span style=\"font-weight: bold;\">Create a New Contact</span> window. You can categorize your contact\'s professional and personal data and associate it in a specific category, such as grouping all your sales representatives in a category called, Sales Team.</span></p>\r\n<p><strong><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\">CREATE A NEW CONTACT</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">From the Contacts Page, click on the <strong>New</strong> button and select the Contact option,<br /><br /></span><img src=\"images/Contacts/newcatagorybtn.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /> or in a blank area of the page, click your right-mouse button and select the <strong>New Contact </strong>option.<br /><br /></span><img src=\"images/Contacts/rightclickcategorybtn.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">The Create a New Contact window appears. <br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Fill in all of the appropriate information.</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"></span></li>\r\n<li>Click on the <strong>Details </strong>tab. <br /><br /><img src=\"images/Contacts/detailstab.jpg\" /><br /><br /> \r\n<ul>\r\n<li> Fill in all of the appropriate information.</li>\r\n</ul>\r\n<br /> \r\n<ul>\r\n<li>Click <strong>Save<br /><br /></strong><img src=\"images/Contacts/savebtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Categories</strong> tab.<br /><br /><img src=\"images/Contacts/categoriestab.jpg\" /><br /><br /><span style=\"font-size: 10pt;\">Click the <strong>right arrow</strong> to move the selected category to the Associated Categories column.</span><br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Select the <strong>Category</strong> in the Unassociated Catefories column you wish to associate to the contact.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click the <strong>right arrow</strong> to move the selected category to the Associated Categories column.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /><span style=\"font-size: 10pt;\"><br /><br /></span></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Comments</strong> tab.<br /><br /></span><img src=\"images/Contacts/commentstab.jpg\" /><br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Enter in any <strong>Comments</strong> if necessary.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /><span style=\"font-size: 10pt;\"><br /><br /></span></li>\r\n</ul>\r\n<ol> </ol></li>\r\n<li><span style=\"font-size: 10pt;\">From the Linked Items tab:</span><br /><br /><img src=\"images/Contacts/linkeditemstab.jpg\" /><br /><br /> <span style=\"font-size: 10pt;\">You may link items to your contact from this tab.<br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /><br /></span><img src=\"images/Contacts/contactlink.gif\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li>Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Once you have entered all the information for creating a contact, click on one of the following options from the General Tab, Details Tab, or             Categories Tab<br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save</strong> button to save the contact and continue editing the contact.<br /><br /></span><img src=\"images/Contacts/savebtn.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Cancel</strong> button to cancel the current action and return to the Contacts page without saving any data.<br /><br /></span><img src=\"images/Contacts/cancelbtn.jpg\" /> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ol>','',-2,16,0,29,'2009-08-12 13:37:30',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 13:37:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(198,'Create a Search Filter for Contacts','accessing-hyperdrive','','<p>You can preform a search for your Contacts by creating Search Filters. This allows for more advanced search features over the Quick Search Box.</p>\r\n<p><strong>CREATE A SEARCH FILTER</strong></p>\r\n<ol>\r\n<li>Click on the <strong>Find</strong> button in the Contacts tool bar.<br /><br /><img src=\"images/ajax/cont_find.png\" alt=\"cont_find\" width=\"70\" height=\"27\" /><br /><br /></li>\r\n<li>In the Filter window, click on the <strong>New</strong> button.<br /><br /><img src=\"images/Contacts/filterview.jpg\" alt=\"filterview\" width=\"556\" height=\"300\" /><br /><br /></li>\r\n<li>Choose the appropriate <strong>field</strong> you wish to use to filter your contacts.<br /><br /><img src=\"images/Contacts/newfilter1.jpg\" /><br /><br /></li>\r\n<li>Choose the <strong>location</strong> option for your filter   <br />\r\n<ul>\r\n<li>Starts with</li>\r\n<li>Ends with</li>\r\n<li>Contains<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Enter the <strong>text</strong> you wish to search for.<br /><br /></li>\r\n<li>If you are creating multiple filters, choose from the following operands:   <br />\r\n<ul>\r\n<li>And</li>\r\n<li>Or<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Once you have completed your filters, click on the <strong>Find</strong> button to perform your search.<br /><br /><img src=\"images/Contacts/findbutton.jpg\" /></li>\r\n</ol>','',-2,16,0,29,'2009-08-17 18:12:03',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 18:12:03','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(199,'Delete a Category','accessing-hyperdrive','','<p>Users can delete category if necessary.<span style=\"font-weight: bold;\"></span></p>\r\n<p><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><strong>DELETE A CATEGORY</strong></span></p>\r\n<ul>\r\n</ul>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, right-click on the category you wish to edit and select the <strong>Delete</strong> option.<br /><br /></span><img src=\"images/Contacts/editdeletebtn.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Yes</strong> button to confirm the delete action.<br /><br /></span><img src=\"images/Contacts/deleterconfirmation.jpg\" /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n</ol>','',-2,16,0,29,'2009-08-12 16:28:54',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:28:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(200,'Delete a Contact','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It may become necessary to delete a contact from your contacts list.</span></p>\r\n<p><span style=\"font-size: 11pt;\"><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">DELETE A CONTACT</span></strong></span></p>\r\n<p><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Follow these steps to delete a contact from the Contact View page:</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>contact</strong> you wish to delete.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Click on the <strong>Delete</strong> button in the Contacts Tool Bar<span>,<br /><br /><img src=\"images/Contacts/deletebtn.jpg\" /><br /><br />or click your right-mouse button on the contact and select the <strong>Delete</strong> option. </span></span></span></li>\r\n</ol>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\"> <img src=\"images/rightclickdeletecontact.jpg\" /></span></p>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Follow these steps to delete a contact from the Contact Edit page:</strong> </span></span><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>contact</strong> you wish to delete.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the <strong>Edit</strong> button in the Contacts Tool Bar.<br /><br /><img src=\"images/Contacts/editbtn.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the <strong>Delete</strong> button at the bottom of the Edit Contact window.<br /><br /></span><img src=\"images/Contacts/deletecontact1.gif\" /><br /></li>\r\n</ol>','',-2,16,0,29,'2009-08-12 14:52:49',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 14:52:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(201,'Delete a Custom Field','accessing-hyperdrive','','<p>It may become necessary to remove a Custom Field. Here are the instruction on deleting a custom field.</p>\r\n<p><strong>DELETE A CUSTOM FIELD</strong></p>\r\n<ol>\r\n<li>From the Contacts view, click on the <strong>Custom Fields</strong> button in the tool bar.<br /><br /><img src=\"images/Contacts/customfieldsbtn.jpg\" /><br /><br /></li>\r\n<li>Locate the <strong>custom field</strong> you would like to delete.<br /><br /><img src=\"images/Contacts/deletecustomfield.jpg\" /><br /><br /></li>\r\n<li>Click on the <strong>Delete</strong> button to the right of the Custom Field.<br /><br /></li>\r\n<li>Click on the <strong>Save</strong> button to save the New Custom Field and continue editing.<br /><br /><img src=\"images/Contacts/savebtn.jpg\" /> </li>\r\n</ol>\r\n<ul>\r\n<li> \r\n<ul>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Custom Field.<br /><br /><img src=\"images/Contacts/cancelbtn.jpg\" /></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol></ol>','',-2,16,0,29,'2009-08-17 02:20:10',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 02:20:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(202,'Edit a Category','accessing-hyperdrive','','<p>Users can change the name and description of a given category as necessary.<span style=\"font-weight: bold;\"></span></p>\r\n<p><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><strong>EDIT A CATEGORY</strong></span></p>\r\n<ul>\r\n</ul>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, right-click on the category you wish to edit and select the <strong>Edit</strong> option.<br /><br /><img src=\"images/Contacts/editdeletebtn.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Once the Edit Category window appears:<br /><br /></span><img src=\"images/Contacts/newcategory.gif\" /><br /><span style=\"font-size: 10pt;\"><br /></span> \r\n<ul>\r\n<li>Edit the <strong>Name</strong> of the New Category.<br /><br /></li>\r\n<li>Edit the <strong>description</strong> of the New Category if desired.<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Save</strong> button to save the New Category and continue editing.</li>\r\n</ol>\r\n<blockquote>\r\n<ul>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Category.</li>\r\n</ul>\r\n</blockquote>\r\n<ol> </ol> \r\n<ul>\r\n</ul>\r\n<ol></ol>','',-2,16,0,29,'2009-08-12 16:16:18',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:16:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(203,'Edit a Contact','accessing-hyperdrive','','<p>It may become necessary to edit a contact from your contacts list.</p>\r\n<p><strong><span style=\"font-size: 11pt;\">EDIT A CONTACT</span><br /></strong></p>\r\n<ol>\r\n<li>Select the <strong>contact</strong> you wish to edit.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /></li>\r\n<li>Click on the <strong>Edit</strong> button in the Contacts Tool Bar<span style=\"font-size: 10pt;\">, <br /><br /><img src=\"images/Contacts/editbtn.jpg\" /><br /><br />or click your right-mouse button on the contact and select the <strong>Edit</strong> option. <br /><br /><img src=\"images/rightclickdeletecontact.jpg\" /></span></li>\r\n</ol><strong></strong>','',-2,16,0,29,'2009-08-12 15:55:42',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 15:55:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(204,'Export Contacts','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The export function allows users to export all contacts into an Microsoft Excel spreadsheet (.XLS) for portability and ease of use in any Microsoft application. Users can also export their contacts into a Comma Separated Value file (.CSV) if necessary.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can also select a specific <strong>category</strong> from the  Categories View, if you only need to export those contacts assigned to a  specific category.</span></p>\r\n<p><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 11pt;\">EXPORT CONTACTS</span></span></strong></p>\r\n<ol>\r\n<li> <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Contacts page, select the <strong>All Contacts</strong> option in the Categories View to export all your contacts.<br /><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img src=\"images/Contacts/allcontactbtn.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>Tools</strong> button in the Contacts Tool Bar and choose the <strong>Export</strong> option.<br /><br /><img src=\"images/Contacts/toolsimportexport.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>file format</strong> of the contacts list, either Microsoft Excel or Comma Separated Value file, and Click the <strong>OK </strong>button.<br /><br /><img src=\"images/Contacts/exportfileformat.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The file download dialog box appears. Select the <strong>Save File</strong> option, and click the <strong>OK</strong> button.<br /><br /><img src=\"images/Contacts/exportsavebox.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the location for the file and click the <strong>OK</strong> button.</span><br /></li>\r\n</ol>','',-2,16,0,29,'2009-08-12 18:43:37',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 18:43:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(205,'HyperShare and Other Microsoft Outlook Synch Applications','accessing-hyperdrive','','<SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Hypershare can not coexist with other Microsoft Outlook Sync applications, because Hypershare will not \"share\" access of certain resources within Microsoft Outlook. <BR><BR>We recommend that you shut down<STRONG> Hypershare</STRONG> before using other Microsoft Outlook sync applications.</SPAN>','',-2,16,0,29,'2009-08-29 19:15:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 19:15:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(206,'Link an Item to a Contact','accessing-hyperdrive','','<p style=\"padding-left: 30px;\"> </p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\">This article describes the method used to link a HyperOffice item to a contact.</span></p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\"><strong>LINK AN ITEM TO A CONTACT</strong></span></p>\r\n<ol style=\"padding-left: 30px;\">\r\n<li><span style=\"font-size: 10pt;\">Double click<strong> </strong>on your <strong>contact</strong> to open the Edit Contact window.<br /></span><br /><img src=\"images/Contacts/linkeditemstab.gif\" /> \r\n<ul>\r\n</ul>\r\n<br /></li>\r\n<li><span style=\"font-size: 10pt;\">Select<strong> </strong>the <strong>Linked Items</strong> tab:<br /><br />You may link items to your contact from this tab.</span> </li>\r\n</ol> \r\n<ul style=\"padding-left: 30px;\">\r\n<li> \r\n<ul>\r\n<li> <span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.<br /></span><br /><img src=\"images/Contacts/contactlink.gif\" />\r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p>3.  Once you have entered all the information for linking an item to your contact, click on one of the following options from the General Tab:</p>\r\n<ul>\r\n<li> \r\n<ul>\r\n<li> Click on the <strong>Save</strong> button to save the contact and continue editing the contact. <br /><br /></li>\r\n<li>Click on the <strong>Cancel</strong> button to cancel the current action and return to the My Contacts<strong> </strong>page without saving any data.\r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol style=\"padding-left: 30px;\">\r\n<li><span style=\"font-size: 10pt;\"></span> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ol>','',-2,16,0,29,'2009-08-23 00:05:43',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-23 00:05:43','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(207,'Perform Quick Search of Contacts','accessing-hyperdrive','','<p>The Search<strong> </strong>feature allows you to locate contacts utilizing various search field options. For more advanced search options, see the Help Article on creating Search Filters for Contacts.</p>\r\n<p><strong>PERFORM A QUICK SEARCH OF CONTACTS</strong></p>\r\n<ol>\r\n<li>From the drop down menu next to the Search Box, select<strong> </strong>the <strong>field</strong> to search on from the following choices: <br /><br /><img src=\"images/ajax/cont_quick_options.png\" alt=\"cont_quick_options\" height=\"299\" width=\"128\" /><br /><br /> \r\n<ul>\r\n</ul>\r\n</li>\r\n<li>Enter the <strong>text</strong> you would like to search for in the Search Box.<br /><br /><img src=\"images/ajax/cont_quick_search.png\" alt=\"cont_quick_search\" height=\"27\" width=\"258\" /><br /><br /></li>\r\n<li>Click on the <strong>Magnifying Glass</strong> button to perform the search.<br /><br /></li>\r\n<li>The search results will display in the Contacts View.<br /><br /></li>\r\n<li>To return to the All Contacts View, click on the <strong>All Contacts</strong> button located below the Category Box.<br /><br /><img src=\"images/Contacts/allcontactbtn.jpg\" alt=\"allcontactbtn\" height=\"29\" width=\"202\" /><br /></li>\r\n</ol>','',-2,16,0,29,'2009-08-17 17:51:21',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 17:51:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(208,'Personal Contacts versus Group Contacts','accessing-hyperdrive','','<P>The personal contacts area allows users to keep contacts which are private from other users. <BR><BR>The group shared contacts are contacts which are accessible by group members, but cannot be seen by users who are not members of the group.</P>\r\n<P> </P>','',-2,16,0,29,'2009-08-29 19:28:11',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 19:28:11','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(209,'Print Contacts','accessing-hyperdrive','','<p>You can easily print  your Contacts from the Contacts page.</p>\r\n<p><strong>PRINT CONTACTS</strong></p>\r\n<ol>\r\n<li>To print the Contacts in your current view, click on the <strong>Print</strong> button in the Contacts tool bar.<br /><br /><img src=\"images/ajax/generic_print.png\" alt=\"generic_print\" height=\"27\" width=\"59\" /><br /><br /></li>\r\n<li>A preview screen with your Contacts will appear in List View form along with the Print dialogue window.<br /><br /><img src=\"images/printscreen.jpg\" /><br /><br /><img src=\"images/Contacts/print.jpg\" /><br /></li>\r\n<li>Click on the <strong>Print</strong> button when you are ready to print.</li>\r\n</ol>','',-2,16,0,29,'2009-08-17 14:43:59',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 14:43:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(210,'Synchronize Contacts with Microsoft Outlook','accessing-hyperdrive','','<P>HyperShare for MS Outlook is for users who want the functionality of Microsoft Exchange but don’t want to spend thousands of dollars installing, maintaining, and supporting it. HyperShare will let you keep using the Microsoft Outlook client - and synchronize Microsoft Outlook Calendars, Contacts, Tasks and more.<BR><BR>HyperShare allows you to synchronize your personal and group shared contacts from your Microsoft Outlook client to your portal.</P>\r\n<P>Here are some senarios in which HyperShare can help you make better use of the portal in conjuction with Microsoft Outlook.</P>\r\n<OL>\r\n<LI>You occaisionally need access to your contacts in Microsoft Outlook, but you do not always have access to your computer.<BR><BR>\r\n<UL>\r\n<LI>By synchronizing your contacts in Microsoft Outlook to the portal, you will be able to access those contacts by logging into your portal, even without access to Microsoft Outlook.</LI>\r\n<LI>You would be able to gather contact information on the road, enter them into portal, and synchronize them to your Microsoft Outlook client at a later time.<BR></LI></UL></LI>\r\n<LI>Users with smart phones capable of web browsing can access their contacts through their smart phone when a computer is not available.You have contacts which are in your Microsoft Outlook which need to be accessed by team members in your group<BR><BR>\r\n<UL>\r\n<LI>By synchronizing your contacts with group contacts, you no longer need to update your team members when contact information is changed. HyperShare will synchronize the edits you make within your Microsoft Outlook to the portal, allowing group members to access the updated information quickly and easily.<BR></LI>\r\n<LI>For groups who have multiple users using Microsoft Outlook to manage contacts, it is critical for all users to have access to the most updated version of contact data. By synchronizing Microsoft Outlook to the portal, you can be sure that all group members will have the latest information available for all your contacts when they synchronize their Microsoft Outlook clients to the portal.</LI></UL></LI></OL><BR>\r\n<OL></OL>','',-2,16,0,29,'2009-08-29 18:42:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 18:42:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(211,'View Contacts within Categories','accessing-hyperdrive','','<p>Once you have created Categories and have assigned contacts to them, you can view the contacts within those Categories.</p>\r\n<p><strong>VIEW CONTACTS WITHIN CATEGORIES</strong></p>\r\n<ol>\r\n<li>In the <strong>Categories</strong> window, click on the <strong>name</strong> of the Category you would like to view. All the contacts assigned to that Category will be displayed.<br /></li>\r\n<li>Click on the <strong>Uncategoried</strong> heading to view all contacts that are not assigned to a Category.<br /></li>\r\n<li>Click on the <strong>All Contacts</strong> heading to view all the contacts<br /><br /><img height=\"72\" width=\"200\" src=\"images/ajax/cont_cats_tree.png\" alt=\"cont_cats_tree\" /></li>\r\n</ol>.<br />\r\n<ul>\r\n</ul>','',-2,16,0,29,'2009-08-17 14:29:57',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 14:29:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(212,'Change Contact Views','accessing-hyperdrive','','<P>You can view your Contacts in List View or Card View. List View displays your contacts in a traditional table form. Card View displays your contacts in a simulated business card form.</P>\r\n<P><STRONG>CHANGE CONTACT VIEW</STRONG></P>\r\n<OL>\r\n<LI>Click on the <STRONG>List View/Card View</STRONG> button.<BR /><BR /><IMG alt=\"cont_list_view src=http://ajaxsupport.hypersupportonline.com/images/ajax/cont_list_view.png\" width=\"88 height=25 mce_src=images/ajax/cont_list_view.png\" /><BR /><BR /></LI>\r\n<LI>Select the <STRONG>view</STRONG> you wish to display.<BR /><BR /><IMG alt=\"cont_list_card_menu src=http://ajaxsupport.hypersupportonline.com/images/ajax/cont_list_card_menu.png\" width=\"105 height=53 mce_src=images/ajax/cont_list_card_menu.png\" /></LI></OL>','',1,16,0,30,'2009-08-17 15:00:02',64,'','2010-09-06 22:07:49',64,0,'0000-00-00 00:00:00','2009-08-17 15:00:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,1,'robots=\nauthor='),(213,'Clear a Search Filter for Contacts','accessing-hyperdrive','','<p>Once you have finished utilizing the Search Filter, you can easily remove the filter to return to the Contacts View.</p>\r\n<p><strong>CLEAR A SEARCH FILTER FOR CONTACTS</strong></p>\r\n<ol>\r\n<li>Click<strong> </strong>on the <strong>drop down arrow </strong>next to the Find button.<br /><br /><img alt=\"cont_find\" src=\"images/ajax/cont_find.png\" width=\"70\" height=\"27\" /><br /><br /></li>\r\n<li>Select the <strong>Clear</strong> option.</li>\r\n</ol>','',1,16,0,30,'2009-08-17 18:34:45',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 18:34:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,14,'','',0,0,''),(214,'Contact Categories','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Categories allow you to organize contact information within various groupings that assist you in facilitating the management of the <span style=\"font-weight: bold\"><strong>Shared Contacts</strong></span> folder.</span></p>\r\n<p>Categories allow you to group associated contacts together in meaningful ways. Once established, you can view, search, sort, and manage your contacts through their categories, which separate them from your other contacts.</p>','',1,16,0,30,'2009-08-29 19:33:23',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 19:33:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,15,'','',0,0,''),(215,'Contacts Overview','accessing-hyperdrive','','<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"Word.Document\" />\r\n<meta name=\"Generator\" content=\"Microsoft Word 11\" />\r\n<meta name=\"Originator\" content=\"Microsoft Word 11\" />\r\n<link rel=\"File-List\" href=\"file:///C:\\DOCUME~1\\Owner\\LOCALS~1\\Temp\\msohtml1\\01\\clip_filelist.xml\" />\r\n<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState=\"false\" LatentStyleCount=\"156\"> </w:LatentStyles> </xml><![endif]-->\r\n<style>\r\n<!--\r\n /* Font Definitions */\r\n @font-face\r\n	{font-family:Wingdings;\r\n	panose-1:5 0 0 0 0 0 0 0 0 0;\r\n	mso-font-charset:2;\r\n	mso-generic-font-family:auto;\r\n	mso-font-pitch:variable;\r\n	mso-font-signature:0 268435456 0 0 -2147483648 0;}\r\n /* Style Definitions */\r\n p.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{mso-style-parent:\"\";\r\n	margin:0in;\r\n	margin-bottom:.0001pt;\r\n	mso-pagination:widow-orphan;\r\n	font-size:12.0pt;\r\n	font-family:\"Times New Roman\";\r\n	mso-fareast-font-family:\"Times New Roman\";}\r\n@page Section1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.25in 1.0in 1.25in;\r\n	mso-header-margin:.5in;\r\n	mso-footer-margin:.5in;\r\n	mso-paper-source:0;}\r\ndiv.Section1\r\n	{page:Section1;}\r\n /* List Definitions */\r\n @list l0\r\n	{mso-list-id:618149000;\r\n	mso-list-type:hybrid;\r\n	mso-list-template-ids:-517976472 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}\r\n@list l0:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:?;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	font-family:Symbol;}\r\n@list l1\r\n	{mso-list-id:969745260;\r\n	mso-list-type:hybrid;\r\n	mso-list-template-ids:1288869438 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}\r\n@list l1:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:?;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	font-family:Symbol;}\r\nol\r\n	{margin-bottom:0in;}\r\nul\r\n	{margin-bottom:0in;}\r\n-->\r\n</style>\r\n<!--[if gte mso 10]>\r\n<style>\r\n /* Style Definitions */\r\n table.MsoNormalTable\r\n	{mso-style-name:\"Table Normal\";\r\n	mso-tstyle-rowband-size:0;\r\n	mso-tstyle-colband-size:0;\r\n	mso-style-noshow:yes;\r\n	mso-style-parent:\"\";\r\n	mso-padding-alt:0in 5.4pt 0in 5.4pt;\r\n	mso-para-margin:0in;\r\n	mso-para-margin-bottom:.0001pt;\r\n	mso-pagination:widow-orphan;\r\n	font-size:10.0pt;\r\n	font-family:\"Times New Roman\";\r\n	mso-ansi-language:#0400;\r\n	mso-fareast-language:#0400;\r\n	mso-bidi-language:#0400;}\r\n</style>\r\n<![endif]-->\r\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"Word.Document\" />\r\n<meta name=\"Generator\" content=\"Microsoft Word 11\" />\r\n<meta name=\"Originator\" content=\"Microsoft Word 11\" />\r\n<link rel=\"File-List\" href=\"file:///C:\\DOCUME~1\\Owner\\LOCALS~1\\Temp\\msohtml1\\01\\clip_filelist.xml\" />\r\n<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState=\"false\" LatentStyleCount=\"156\"> </w:LatentStyles> </xml><![endif]-->\r\n<style>\r\n<!--\r\n /* Font Definitions */\r\n @font-face\r\n	{font-family:Wingdings;\r\n	panose-1:5 0 0 0 0 0 0 0 0 0;\r\n	mso-font-charset:2;\r\n	mso-generic-font-family:auto;\r\n	mso-font-pitch:variable;\r\n	mso-font-signature:0 268435456 0 0 -2147483648 0;}\r\n /* Style Definitions */\r\n p.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{mso-style-parent:\"\";\r\n	margin:0in;\r\n	margin-bottom:.0001pt;\r\n	mso-pagination:widow-orphan;\r\n	font-size:12.0pt;\r\n	font-family:\"Times New Roman\";\r\n	mso-fareast-font-family:\"Times New Roman\";}\r\n@page Section1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.25in 1.0in 1.25in;\r\n	mso-header-margin:.5in;\r\n	mso-footer-margin:.5in;\r\n	mso-paper-source:0;}\r\ndiv.Section1\r\n	{page:Section1;}\r\n /* List Definitions */\r\n @list l0\r\n	{mso-list-id:618149000;\r\n	mso-list-type:hybrid;\r\n	mso-list-template-ids:-517976472 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}\r\n@list l0:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:?;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	font-family:Symbol;}\r\n@list l1\r\n	{mso-list-id:969745260;\r\n	mso-list-type:hybrid;\r\n	mso-list-template-ids:1288869438 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}\r\n@list l1:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:?;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	font-family:Symbol;}\r\nol\r\n	{margin-bottom:0in;}\r\nul\r\n	{margin-bottom:0in;}\r\n-->\r\n</style>\r\n<!--[if gte mso 10]>\r\n<style>\r\n /* Style Definitions */\r\n table.MsoNormalTable\r\n	{mso-style-name:\"Table Normal\";\r\n	mso-tstyle-rowband-size:0;\r\n	mso-tstyle-colband-size:0;\r\n	mso-style-noshow:yes;\r\n	mso-style-parent:\"\";\r\n	mso-padding-alt:0in 5.4pt 0in 5.4pt;\r\n	mso-para-margin:0in;\r\n	mso-para-margin-bottom:.0001pt;\r\n	mso-pagination:widow-orphan;\r\n	font-size:10.0pt;\r\n	font-family:\"Times New Roman\";\r\n	mso-ansi-language:#0400;\r\n	mso-fareast-language:#0400;\r\n	mso-bidi-language:#0400;}\r\n</style>\r\n<![endif]-->\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Personal Contacts are private contacts which cannot be accessed by other users.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Shared Contacts are contacts which can be shared with Group Members.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Personal section, you can use the contacts tree to switch from Personal to Shared contacts.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Sharing contacts within a group provides all Group Members access to a set of relevant contacts stored in a single location.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Updates to contact information are immediately available to all group members.<span> </span>Multiple people can enter notes to track previous calls and use linked items to schedule future calls or review relevant documents such as proposals.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There are several ways to add a contact:</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<ul style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select      the “new contact” option from the shortcuts drop-down menu</span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click      on the “new” button from the contact toolbar and select the “contact” option</span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can add a new contact from an email message by right-clicking on the email      and selecting the “add sender to contacts” option. <span> </span></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can import contacts using the import wizard from a contact management      system.<br /><br /></span> <!--[if !supportLineBreakNewLine]--> <!--[endif]--></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Contacts section provides a set of standard fields for recording information. <span> </span>But if necessary, it is easy to create custom fields to suit your needs.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Categories allow you to organize contacts within various groupings making it easier to manage and view your contacts.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can associate information from other modules to contacts. <span> </span>For example, you can link a contact to a:</span></p>\r\n<ul style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Document</span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Task</span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Event</span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Email</span></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Microsoft Outlook users can synchronize contacts between Microsoft Outlook and the Portal using HyperShare for Microsoft Outlook. <span> </span>This allows you to continue using Microsoft Outlook while sharing imported contacts with Group Members without having to leave Microsoft Outlook.</span></p>','',-2,16,0,30,'2010-05-24 22:08:32',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-05-24 22:08:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(216,'Contacts Overview','accessing-hyperdrive','','<meta http-equiv=\"Content-Type\" content=\"text/html; 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	mso-tstyle-rowband-size:0; 	mso-tstyle-colband-size:0; 	mso-style-noshow:yes; 	mso-style-parent:\"\"; 	mso-padding-alt:0in 5.4pt 0in 5.4pt; 	mso-para-margin:0in; 	mso-para-margin-bottom:.0001pt; 	mso-pagination:widow-orphan; 	font-size:10.0pt; 	font-family:\"Times New Roman\"; 	mso-ansi-language:#0400; 	mso-fareast-language:#0400; 	mso-bidi-language:#0400;} --> <!--[endif]-->\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Personal Contacts are private contacts which cannot be accessed by other users.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Shared Contacts are contacts which can be shared with Group Members.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Personal section, you can use the contacts tree to switch from Personal to Shared contacts.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Sharing contacts within a group provides all Group Members access to a set of relevant contacts stored in a single location.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Updates to contact information are immediately available to all group members.<span> </span>Multiple people can enter notes to track previous calls and use linked items to schedule future calls or review relevant documents such as proposals.<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There are several ways to add a contact:<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<ul style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select      the “new contact” option from the shortcuts drop-down menu<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click      on the “new” button from the contact toolbar and select the “contact” option<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can add a new contact from an email message by right-clicking on the email      and selecting the “add sender to contacts” option. <br /><span> </span></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can import contacts using the import wizard from a contact management      system.<br /><br /></span> <!--[if !supportLineBreakNewLine]--> <!--[endif]--></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Contacts section provides a set of standard fields for recording information. <span> </span>But if necessary, it is easy to create custom fields to suit your needs.<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Categories allow you to organize contacts within various groupings making it easier to manage and view your contacts.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can associate information from other modules to contacts. <span> </span>For example, you can link a contact to a:<br /><br /></span></p>\r\n<ul style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Document<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Task<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Event<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Email<br /><br /></span></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><o:p> </o:p></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Microsoft Outlook users can synchronize contacts between Microsoft Outlook and the Portal using HyperShare for Microsoft Outlook. <span> </span>This allows you to continue using Microsoft Outlook while sharing imported contacts with Group Members without having to leave Microsoft Outlook.</span></p>','',1,16,0,30,'2010-05-24 22:08:32',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-05-24 22:08:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,13,'','',0,1,''),(217,'Contacts Overview','accessing-hyperdrive','','<P>\r\n\r\n\r\n</P>\r\n@page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; mso-header-margin: .5in; mso-footer-margin: .5in; mso-paper-source: 0; }\r\nUNKNOWN {\r\n	FONT-FAMILY: Wingdings; panose-1: 5 0 0 0 0 0 0 0 0 0; mso-font-charset: 2; mso-generic-font-family: auto; mso-font-pitch: variable; mso-font-signature: 0 268435456 0 0 -2147483648 0\r\n}\r\nP.MsoNormal {\r\n	MARGIN: 0in 0in 0pt; FONT-FAMILY: \"Times New Roman\"; FONT-SIZE: 12pt; mso-style-parent: \"\"; mso-pagination: widow-orphan; mso-fareast-font-family: \"Times New Roman\"\r\n}\r\nLI.MsoNormal {\r\n	MARGIN: 0in 0in 0pt; FONT-FAMILY: \"Times New Roman\"; FONT-SIZE: 12pt; mso-style-parent: \"\"; mso-pagination: widow-orphan; mso-fareast-font-family: \"Times New Roman\"\r\n}\r\nDIV.MsoNormal {\r\n	MARGIN: 0in 0in 0pt; FONT-FAMILY: \"Times New Roman\"; FONT-SIZE: 12pt; mso-style-parent: \"\"; mso-pagination: widow-orphan; mso-fareast-font-family: \"Times New Roman\"\r\n}\r\nDIV.Section1 {\r\n	page: Section1\r\n}\r\nOL {\r\n	MARGIN-BOTTOM: 0in\r\n}\r\nUL {\r\n	MARGIN-BOTTOM: 0in\r\n}\r\n\r\n\r\n@page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; mso-header-margin: .5in; mso-footer-margin: .5in; mso-paper-source: 0; }\r\nUNKNOWN {\r\n	FONT-FAMILY: Wingdings; panose-1: 5 0 0 0 0 0 0 0 0 0; mso-font-charset: 2; mso-generic-font-family: auto; mso-font-pitch: variable; mso-font-signature: 0 268435456 0 0 -2147483648 0\r\n}\r\nP.MsoNormal {\r\n	MARGIN: 0in 0in 0pt; FONT-FAMILY: \"Times New Roman\"; FONT-SIZE: 12pt; mso-style-parent: \"\"; mso-pagination: widow-orphan; mso-fareast-font-family: \"Times New Roman\"\r\n}\r\nLI.MsoNormal {\r\n	MARGIN: 0in 0in 0pt; FONT-FAMILY: \"Times New Roman\"; FONT-SIZE: 12pt; mso-style-parent: \"\"; mso-pagination: widow-orphan; mso-fareast-font-family: \"Times New Roman\"\r\n}\r\nDIV.MsoNormal {\r\n	MARGIN: 0in 0in 0pt; FONT-FAMILY: \"Times New Roman\"; FONT-SIZE: 12pt; mso-style-parent: \"\"; mso-pagination: widow-orphan; mso-fareast-font-family: \"Times New Roman\"\r\n}\r\nDIV.Section1 {\r\n	page: Section1\r\n}\r\nOL {\r\n	MARGIN-BOTTOM: 0in\r\n}\r\nUL {\r\n	MARGIN-BOTTOM: 0in\r\n}\r\n\r\n  \r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Personal Contacts are private contacts which cannot be accessed by other users.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Shared Contacts are contacts which can be shared with Group Members.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Personal section, you can use the contacts tree to switch from Personal to Shared contacts.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Sharing contacts within a group provides all Group Members access to a set of relevant contacts stored in a single location.</span></p>\r\n<p class=\"MsoNormal\"> </p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Updates to contact information are immediately available to all group members.<span> </span>Multiple people can enter notes to track previous calls and use linked items to schedule future calls or review relevant documents such as proposals.<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There are several ways to add a contact:<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<ul style=\"margin-top: 0in;\" mce_style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select      the “new contact” option from the shortcuts drop-down menu<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click      on the “new” button from the contact toolbar and select the “contact” option<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can add a new contact from an email message by right-clicking on the email      and selecting the “add sender to contacts” option. <br /><span> </span></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You      can import contacts using the import wizard from a contact management      system.<br /><br /></span>  </li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Contacts section provides a set of standard fields for recording information. <span> </span>But if necessary, it is easy to create custom fields to suit your needs.<br /><br /></span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Categories allow you to organize contacts within various groupings making it easier to manage and view your contacts.</span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can associate information from other modules to contacts. <span> </span>For example, you can link a contact to a:<br /><br /></span></p>\r\n<ul style=\"margin-top: 0in;\" mce_style=\"margin-top: 0in;\" type=\"disc\">\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Document<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Task<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Event<br /></span></li>\r\n<li class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Email<br /><br /></span></li>\r\n</ul>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"> </span></p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Microsoft Outlook users can synchronize contacts between Microsoft Outlook and the Portal using HyperShare for Microsoft Outlook. <span> </span>This allows you to continue using Microsoft Outlook while sharing imported contacts with Group Members without having to leave Microsoft Outlook.</span></p>','',1,16,0,30,'2010-05-24 22:08:32',64,'','2010-09-06 21:58:55',64,0,'0000-00-00 00:00:00','2010-05-24 22:08:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,0,'robots=\nauthor='),(311,'Getting Started Using the Help Engine','getting-started-using-the-help-engine','','<p>Getting Started Using the Help Engine<br mce_bogus=\"1\"></p>','',1,39,0,56,'2010-09-08 13:39:30',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-09-08 13:39:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,7,'robots=\nauthor='),(312,'HyperShare Getting Started','hypershare-getting-started','','{swf;media/hypershare_getting_started.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,4,0,57,'2010-09-09 17:20:47',62,'','2010-10-01 17:16:10',62,0,'0000-00-00 00:00:00','2010-09-09 17:20:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,1,'','',0,17,'robots=\nauthor='),(313,'Setting Up Microsoft Outlook Email','setting-up-microsoft-outlook-email','','<p>{swf;media/app_hs_HS4O.swf;[changeparams]width=550;align=left;[/changeparams]}</p>','',1,4,0,57,'2010-09-10 15:11:02',62,'','2010-10-01 17:14:45',62,0,'0000-00-00 00:00:00','2010-09-10 15:11:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,18,'robots=\nauthor='),(218,'Create a Custom Field','accessing-hyperdrive','','<p><strong>Custom Fields</strong> allow you to create additional fields for entering in contact data that may not otherwise appear in the default contacts page.</p>\r\n<p><strong>CREATE A CUSTOM FIELD</strong></p>\r\n<ol>\r\n<li>From your Contacts page, click on the <strong>Custom Fields</strong> button in the tool bar.<br /><br /><img src=\"images/Contacts/customfieldsbtn.jpg\" /><br /><br /></li>\r\n<li>The Custom Fields window opens it will display any existing Custom Fields for your group. Click on the <strong>New</strong> button. <br /><br /><img src=\"images/tasks/newbtn.jpg\" /><br /><br /></li>\r\n<li>Now you can create your custom field.<br /><br /><img src=\"images/Contacts/customfieldsbox.jpg\" /><br /><br /> \r\n<ul>\r\n<li>Enter in the <strong>name</strong> of your Custom Field.<br /><br /></li>\r\n<li>Select one of the following the data types for your Custom Field.<br /> \r\n<ul>\r\n<li>Small Text</li>\r\n<li>Medium Text</li>\r\n<li>Large Text</li>\r\n<li>Unlimited Text</li>\r\n<li>Date</li>\r\n<li>Yes/No</li>\r\n<li>Integer</li>\r\n<li>Decimal</li>\r\n<li>Percent</li>\r\n<li>Currency<br /><br /> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li>Next select the <strong>Control Type</strong> for the field.<br /> \r\n<ul>\r\n<li>Text Box</li>\r\n<li>Drop Down</li>\r\n<li>Radio Buttons<br />\r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>Finally, if you have selected the <strong>Drop Down</strong> option or <strong>Radio Buttons</strong>, you can enter the users\' choices in the Options column.</li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Save</strong> button to save the New Custom Field and continue editing.\r\n<ul>\r\n</ul>\r\n<ul>\r\n<li>Or, click on the <strong>Save & Close</strong> button to save the New Custom Field and return to the Contacts View page.<br /></li>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Custom Field.\r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<ul>\r\n</ul>\r\n<ul>\r\n</ul>\r\n<blockquote>\r\n<ul>\r\n</ul>\r\n</blockquote>','',-2,16,0,30,'2009-08-17 02:02:34',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 02:02:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(219,'Create a Custom Field','accessing-hyperdrive','','<p><strong>Custom Fields</strong> allow you to create additional fields for entering in contact data that may not otherwise appear in the default contacts page.</p>\r\n<p><strong>CREATE A CUSTOM FIELD</strong></p>\r\n<ol>\r\n<li>From your Contacts page, click on the <strong>Custom Fields</strong> button in the tool bar.<br /><br /><img src=\"images/Contacts/customfieldsbtn.jpg\" /><br /><br /></li>\r\n<li>The Custom Fields window opens it will display any existing Custom Fields for your group. Click on the <strong>New</strong> button. <br /><br /><img src=\"images/tasks/newbtn.jpg\" /><br /><br /></li>\r\n<li>Now you can create your custom field.<br /><br /><img src=\"images/Contacts/customfieldscontacts.gif\" /><br /><br /> \r\n<ul>\r\n<li>Enter in the <strong>name</strong> of your Custom Field.<br /><br /></li>\r\n<li>Select one of the following the data types for your Custom Field.<br /><br /> \r\n<ul>\r\n<li>Small Text</li>\r\n<li>Medium Text</li>\r\n<li>Large Text</li>\r\n<li>Unlimited Text</li>\r\n<li>Date</li>\r\n<li>Yes/No</li>\r\n<li>Integer</li>\r\n<li>Decimal</li>\r\n<li>Percent</li>\r\n<li>Currency<br /><br /> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li>Next select the <strong>Control Type</strong> for the field.<br /><br /> \r\n<ul>\r\n<li>Text Box</li>\r\n<li>Drop Down</li>\r\n<li>Radio Buttons<br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Save</strong> button to save the New Custom Field and continue editing.<br /><br /></li>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Custom Field</li>\r\n</ul>\r\n</li>\r\n</ol><br />\r\n<li> </li>\r\n<ul>\r\n</ul>\r\n<blockquote>\r\n<ul>\r\n</ul>\r\n</blockquote>','',1,16,0,30,'2009-08-17 02:02:34',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 02:02:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,12,'','',0,0,''),(220,'Create a New Category','accessing-hyperdrive','','<P>You can categorize your contact\'s professional and personal data and associate it in a specific category, such as grouping all your sales representatives in a category called, Sales Team. Categories are groupings of contacts created by users to facilitate the management of the <SPAN style=\"FONT-WEIGHT: bold\" mce_style=\"font-weight: bold;\"><STRONG>My Contacts</STRONG></SPAN> folder.<SPAN style=\"FONT-WEIGHT: bold\" mce_style=\"font-weight: bold;\"><STRONG></STRONG></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 11pt\" mce_style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><STRONG>CREATE A NEW CATEGAORY</STRONG></SPAN></P>\r\n<P>There are three ways to open the New Category window:</P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">From the My Contacts Page, click on the <STRONG>New</STRONG> button, and select the <STRONG>Category</STRONG> option.<BR><BR></SPAN><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Contacts/newcatagorybtn.jpg\" mce_src=\"images/Contacts/newcatagorybtn.jpg\"><BR><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">In a blank area of the page, click your right-mouse button and select the <STRONG>New Category</STRONG> option.<BR><BR></SPAN><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Contacts/rightclickcategorybtn.jpg\" mce_src=\"images/Contacts/rightclickcategorybtn.jpg\"><BR><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">In the Category View window, click on the <STRONG>Plus</STRONG> symbol.<BR><BR></SPAN><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Contacts/categoriesplussignbtn.jpg\" mce_src=\"images/Contacts/categoriesplussignbtn.jpg\"></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Once the New Category window appears:<BR><BR></SPAN><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Contacts/categorybox.jpg\" mce_src=\"images/Contacts/categorybox.jpg\"></P>\r\n<OL>\r\n<LI>Enter in the <STRONG>Name</STRONG> of the New Category.<BR></LI>\r\n<LI>Enter in a <STRONG>description</STRONG> of the New Category if desired.<BR></LI>\r\n<LI>Click on the <STRONG>Save</STRONG> button to save the New Category and continue editing.</LI></OL>\r\n<BLOCKQUOTE></BLOCKQUOTE>\r\n<BLOCKQUOTE>\r\n<UL>\r\n<LI>Or, click on the <STRONG>Save &amp; Close</STRONG> button to save the New Category and return to the Contacts View page.</LI></UL></BLOCKQUOTE>\r\n<BLOCKQUOTE>\r\n<UL>\r\n<LI>Or, click on the <STRONG>Cancel</STRONG> button to cancel the creation of the New Category.</LI></UL></BLOCKQUOTE>','',1,16,0,30,'2009-08-12 16:00:12',62,'','2010-09-20 14:04:58',62,0,'0000-00-00 00:00:00','2009-08-12 16:00:12','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,16,'','',0,0,'robots=\nauthor='),(221,'Create a New Category','accessing-hyperdrive','','<p style=\"padding-left: 30px;\">You can categorize your contact\'s professional and personal data and associate it in a specific category, such as grouping all your sales representatives in a category called, Sales Team. Categories are groupings of contacts created by users to facilitate the management of the <span style=\"font-weight: bold;\"><strong>Contacts</strong></span> folder.<span style=\"font-weight: bold;\"></span></p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><strong>CREATE A NEW CATEGAORY</strong></span></p>\r\n<p style=\"padding-left: 30px;\">There are three ways to open the New Category window:</p>\r\n<ul style=\"padding-left: 30px;\">\r\n<li> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">From the Contacts Page, click on the <strong>New</strong> button, and select the <strong>Category</strong> option.</span><br /><span style=\"font-size: 10pt;\"><br /></span><img src=\"images/Contacts/newcatagorybtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">In a blank area of the page, click your right-mouse button and select the <strong>New Category</strong> option.</span><br /><span style=\"font-size: 10pt;\"><br /></span><img src=\"images/Contacts/rightclickcategorybtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, click on the <strong>Plus</strong> symbol.</span><br /><span style=\"font-size: 10pt;\"><br /></span><img src=\"images/Contacts/categoriesplussignbtn.jpg\" /></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\">Once the New Category window appears:<br /><br /></span><img src=\"images/Contacts/newcategory.gif\" /></p>\r\n<ol style=\"padding-left: 30px;\">\r\n<li>Enter in the <strong>Name</strong> of the New Category.<br /><br /></li>\r\n<li>Enter in a <strong>description</strong> of the New Category if desired.<br /><br /></li>\r\n<li>Click on the <strong>Save</strong> button to save the New Category and continue editing.</li>\r\n</ol>\r\n<ul>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Category.</li>\r\n</ul>\r\n<ol style=\"padding-left: 30px;\"> </ol>\r\n<blockquote style=\"padding-left: 30px;\"></blockquote>\r\n<ul style=\"padding-left: 30px;\">\r\n</ul>\r\n<blockquote style=\"padding-left: 30px;\">\r\n<ul>\r\n</ul>\r\n</blockquote>','',1,16,0,30,'2009-08-12 16:00:12',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:00:12','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,11,'','',0,0,''),(222,'Create a New Contact','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\">You can add essential contact information such as a name, address, phone, email, and other information on the <span style=\"font-weight: bold;\">Create a New Contact</span> window. You can categorize your contact\'s professional and personal data and associate it in a specific category, such as grouping all your sales representatives in a category called, Sales Team.</span></p>\r\n<p><strong><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\">CREATE A NEW CONTACT</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">From the My Contacts Page, click on the <strong>New</strong> button and select the Contact option,<br /><br /></span><img src=\"images/Contacts/newcatagorybtn.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /> or in a blank area of the page, click your right-mouse button and select the <strong>New Contact </strong>option.<br /><br /></span><img src=\"images/Contacts/rightclickcategorybtn.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">The Create a New Contact window appears. <br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Fill in all of the appropriate information.</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"></span></li>\r\n<li>Click on the <strong>Details </strong>tab. <br /><br /><img src=\"images/Contacts/detailstab.jpg\" /><br /><br /> \r\n<ul>\r\n<li> Fill in all of the appropriate information.</li>\r\n</ul>\r\n<br /> \r\n<ul>\r\n<li>Click <strong>Save<br /><br /></strong><img src=\"images/Contacts/savebtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Categories</strong> tab.<br /><br /><img src=\"images/Contacts/categoriestab.jpg\" /><br /><br /><span style=\"font-size: 10pt;\">Click the <strong>right arrow</strong> to move the selected category to the Associated Categories column.</span><br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Select the <strong>Category</strong> in the Unassociated Catefories column you wish to associate to the contact.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click the <strong>right arrow</strong> to move the selected category to the Associated Categories column.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /><span style=\"font-size: 10pt;\"><br /><br /></span></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Comments</strong> tab.<br /><br /></span><img src=\"images/Contacts/commentstab.jpg\" /><br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Enter in any <strong>Comments</strong> if necessary.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /><span style=\"font-size: 10pt;\"><br /><br /></span></li>\r\n</ul>\r\n<ol> </ol></li>\r\n<li><span style=\"font-size: 10pt;\">From the Linked Items tab:</span><br /><br /><img src=\"images/Contacts/linkeditemstab.jpg\" /><br /><br /> <span style=\"font-size: 10pt;\">You may link items to your contact from this tab.<br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /><br /></span><img src=\"images/Contacts/linkexistingitem.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li>Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Once you have entered all the information for creating a contact, click on one of the following options from the General Tab, Details Tab, or             Categories Tab<br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save</strong> button to save the contact and continue editing the contact.<br /><br /></span><img src=\"images/Contacts/savebtn.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save & Close</strong> button to save the contact and close the Create a New Contact window.<br /><br /></span><img src=\"images/Contacts/savenclosebtn.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Cancel</strong> button to cancel the current action and return to the My Contacts page without saving any data.<br /><br /></span><img src=\"images/Contacts/cancelbtn.jpg\" /> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ol>','',-2,16,0,30,'2009-08-12 13:37:30',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 13:37:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(223,'Create a New Contact','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\">You can add essential contact information such as a name, address, phone, email, and other information on the <span style=\"font-weight: bold;\">Create a New Contact</span> window. You can categorize your contact\'s professional and personal data and associate it in a specific category, such as grouping all your sales representatives in a category called, Sales Team.</span></p>\r\n<p><strong><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\">CREATE A NEW CONTACT</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">From the Contacts Page, click on the <strong>New</strong> button and select the Contact option,<br /><br /></span><img src=\"images/Contacts/newcatagorybtn.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /> or in a blank area of the page, click your right-mouse button and select the <strong>New Contact </strong>option.<br /><br /></span><img src=\"images/Contacts/rightclickcategorybtn.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">The Create a New Contact window appears. <br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Fill in all of the appropriate information.</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"></span></li>\r\n<li>Click on the <strong>Details </strong>tab. <br /><br /><img src=\"images/Contacts/detailstab.jpg\" /><br /><br /> \r\n<ul>\r\n<li> Fill in all of the appropriate information.</li>\r\n</ul>\r\n<br /> \r\n<ul>\r\n<li>Click <strong>Save<br /><br /></strong><img src=\"images/Contacts/savebtn.jpg\" /><br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Categories</strong> tab.<br /><br /><img src=\"images/Contacts/categoriestab.jpg\" /><br /><br /><span style=\"font-size: 10pt;\">Click the <strong>right arrow</strong> to move the selected category to the Associated Categories column.</span><br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Select the <strong>Category</strong> in the Unassociated Catefories column you wish to associate to the contact.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click the <strong>right arrow</strong> to move the selected category to the Associated Categories column.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /><span style=\"font-size: 10pt;\"><br /><br /></span></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Comments</strong> tab.<br /><br /></span><img src=\"images/Contacts/commentstab.jpg\" /><br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Enter in any <strong>Comments</strong> if necessary.<br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save<br /><br /></strong></span><img src=\"images/Contacts/savebtn.jpg\" /><span style=\"font-size: 10pt;\"><br /><br /></span></li>\r\n</ul>\r\n<ol> </ol></li>\r\n<li><span style=\"font-size: 10pt;\">From the Linked Items tab:</span><br /><br /><img src=\"images/Contacts/linkeditemstab.jpg\" /><br /><br /> <span style=\"font-size: 10pt;\">You may link items to your contact from this tab.<br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /><br /></span><img src=\"images/Contacts/contactlink.gif\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li>Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Once you have entered all the information for creating a contact, click on one of the following options from the General Tab, Details Tab, or             Categories Tab<br /><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save</strong> button to save the contact and continue editing the contact.<br /><br /></span><img src=\"images/Contacts/savebtn.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Cancel</strong> button to cancel the current action and return to the Contacts page without saving any data.<br /><br /></span><img src=\"images/Contacts/cancelbtn.jpg\" /> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ol>','',1,16,0,30,'2009-08-12 13:37:30',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 13:37:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,10,'','',0,0,''),(224,'Create a Search Filter for Contacts','accessing-hyperdrive','','<p>You can preform a search for your Contacts by creating Search Filters. This allows for more advanced search features over the Quick Search Box.</p>\r\n<p><strong>CREATE A SEARCH FILTER</strong></p>\r\n<ol>\r\n<li>Click on the <strong>Find</strong> button in the Contacts tool bar.<br /><br /><img src=\"images/ajax/cont_find.png\" alt=\"cont_find\" width=\"70\" height=\"27\" /><br /><br /></li>\r\n<li>In the Filter window, click on the <strong>New</strong> button.<br /><br /><img src=\"images/Contacts/filterview.jpg\" alt=\"filterview\" width=\"556\" height=\"300\" /><br /><br /></li>\r\n<li>Choose the appropriate <strong>field</strong> you wish to use to filter your contacts.<br /><br /><img src=\"images/Contacts/newfilter1.jpg\" /><br /><br /></li>\r\n<li>Choose the <strong>location</strong> option for your filter   <br />\r\n<ul>\r\n<li>Starts with</li>\r\n<li>Ends with</li>\r\n<li>Contains<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Enter the <strong>text</strong> you wish to search for.<br /><br /></li>\r\n<li>If you are creating multiple filters, choose from the following operands:   <br />\r\n<ul>\r\n<li>And</li>\r\n<li>Or<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Once you have completed your filters, click on the <strong>Find</strong> button to perform your search.<br /><br /><img src=\"images/Contacts/findbutton.jpg\" /></li>\r\n</ol>','',1,16,0,30,'2009-08-17 18:12:03',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 18:12:03','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,9,'','',0,0,''),(225,'Delete a Category','accessing-hyperdrive','','<p>Users can delete category if necessary.<span style=\"font-weight: bold;\"></span></p>\r\n<p><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><strong>DELETE A CATEGORY</strong></span></p>\r\n<ul>\r\n</ul>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, right-click on the category you wish to edit and select the <strong>Delete</strong> option.<br /><br /></span><img src=\"images/Contacts/editdeletebtn.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Yes</strong> button to confirm the delete action.<br /><br /></span><img src=\"images/Contacts/deleterconfirmation.jpg\" /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n</ol>','',1,16,0,30,'2009-08-12 16:28:54',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:28:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,17,'','',0,0,''),(226,'Delete a Contact','accessing-hyperdrive','','<p><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">It may become necessary to delete a contact from your contacts list.</span></p>\r\n<p><span style=\"font-size: 11pt;\"><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">DELETE A CONTACT</span></strong></span></p>\r\n<p><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Follow these steps to delete a contact from the Contact View page:</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select the <strong>contact</strong> you wish to delete.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Click on the <strong>Delete</strong> button in the Contacts Tool Bar<span>,<br /><br /><img src=\"images/Contacts/deletebtn.jpg\" /><br /><br />or click your right-mouse button on the contact and select the <strong>Delete</strong> option. </span></span></span></li>\r\n</ol>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\">  <img src=\"images/rightclickdeletecontact.jpg\" /></span></p>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Follow these steps to delete a contact from the Contact Edit page:</strong> </span></span><ol>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select the <strong>contact</strong> you wish to delete.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Click on the <strong>Edit</strong> button in the Contacts Tool Bar.<br /><br /><img src=\"images/Contacts/editbtn.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Click on the <strong>Delete</strong> button at the bottom of the Edit Contact window.<br /><br /><img src=\"images/Contacts/deletecontactviaedit.jpg\" /></span><br /></li>\r\n</ol>','',-2,16,0,30,'2009-08-12 14:52:49',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 14:52:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(227,'Delete a Contact','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It may become necessary to delete a contact from your contacts list.</span></p>\r\n<p><span style=\"font-size: 11pt;\"><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">DELETE A CONTACT</span></strong></span></p>\r\n<p><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Follow these steps to delete a contact from the Contact View page:</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>contact</strong> you wish to delete.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Click on the <strong>Delete</strong> button in the Contacts Tool Bar<span>,<br /><br /><img src=\"images/Contacts/deletebtn.jpg\" /><br /><br />or click your right-mouse button on the contact and select the <strong>Delete</strong> option. </span></span></span></li>\r\n</ol>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\"> <img src=\"images/rightclickdeletecontact.jpg\" /></span></p>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Follow these steps to delete a contact from the Contact Edit page:</strong> </span></span><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>contact</strong> you wish to delete.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the <strong>Edit</strong> button in the Contacts Tool Bar.<br /><br /><img src=\"images/Contacts/editbtn.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the <strong>Delete</strong> button at the bottom of the Edit Contact window.<br /><br /></span><img src=\"images/Contacts/deletecontact1.gif\" /><br /></li>\r\n</ol>','',1,16,0,30,'2009-08-12 14:52:49',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 14:52:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,8,'','',0,0,''),(228,'Delete a Custom Field','accessing-hyperdrive','','<p>It may become necessary to remove a Custom Field. Here are the instruction on deleting a custom field.</p>\r\n<p><strong>DELETE A CUSTOM FIELD</strong></p>\r\n<ol>\r\n<li>From the Contacts view, click on the <strong>Custom Fields</strong> button in the tool bar.<br /><br /><img src=\"images/Contacts/customfieldsbtn.jpg\" /><br /></li>\r\n<li>Locate the <strong>custom field</strong> you would like to delete.<br /><br /><img src=\"images/Contacts/deletecustomfield.jpg\" /><br /></li>\r\n<li>Click on the <strong>Delete</strong> button to the right of the Custom Field.<br /></li>\r\n<li>Click on the <strong>Save</strong> button to save the New Custom Field and continue editing.<br /><br /><img src=\"images/Contacts/savebtn.jpg\" /></li>\r\n</ol>\r\n<ul>\r\n<li>Or, click on the <strong>Save & Close</strong> button to save the New Custom Field and return to the Contacts View page.<br /><br /><img src=\"images/Contacts/savenclosebtn.jpg\" /><br /></li>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Custom Field.<br /><br /><img src=\"images/Contacts/cancelbtn.jpg\" /></li>\r\n</ul>\r\n<ol></ol>','',-2,16,0,30,'2009-08-17 02:20:10',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 02:20:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(229,'Delete a Custom Field','accessing-hyperdrive','','<p>It may become necessary to remove a Custom Field. Here are the instruction on deleting a custom field.</p>\r\n<p><strong>DELETE A CUSTOM FIELD</strong></p>\r\n<ol>\r\n<li>From the Contacts view, click on the <strong>Custom Fields</strong> button in the tool bar.<br /><br /><img src=\"images/Contacts/customfieldsbtn.jpg\" /><br /><br /></li>\r\n<li>Locate the <strong>custom field</strong> you would like to delete.<br /><br /><img src=\"images/Contacts/deletecustomfield.jpg\" /><br /><br /></li>\r\n<li>Click on the <strong>Delete</strong> button to the right of the Custom Field.<br /><br /></li>\r\n<li>Click on the <strong>Save</strong> button to save the New Custom Field and continue editing.<br /><br /><img src=\"images/Contacts/savebtn.jpg\" /> </li>\r\n</ol>\r\n<ul>\r\n<li> \r\n<ul>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Custom Field.<br /><br /><img src=\"images/Contacts/cancelbtn.jpg\" /></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol></ol>','',1,16,0,30,'2009-08-17 02:20:10',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-17 02:20:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,7,'','',0,0,''),(230,'Edit a Category','accessing-hyperdrive','','<p>Users can change the name and description of a given category as necessary.<span style=\"font-weight: bold;\"></span></p>\r\n<p><span style=\"font-family: arial,helvetica,sans-serif; font-size: 11pt;\"><strong>EDIT A CATEGORY</strong></span></p>\r\n<ul>\r\n</ul>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, right-click on the category you wish to edit and select the <strong>Edit</strong> option.<br /><br /><img src=\"images/Contacts/editdeletebtn.jpg\" /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Once the Edit Category window appears:<br /><br /><img src=\"images/Contacts/categorybox.jpg\" /><br /></span>\r\n<ul>\r\n<li>Edit the <strong>Name</strong> of the New Category.<br /></li>\r\n<li>Edit the <strong>description</strong> of the New Category if desired.<br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Save</strong> button to save the New Category and continue editing.</li>\r\n</ol>\r\n<ul>\r\n<li> \r\n<ul>\r\n<li>Or, click on the <strong>Save & Close</strong> button to save the New Category and return to the Contacts View page.<br /></li>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Category.</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol></ol>','',-2,16,0,30,'2009-08-12 16:16:18',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:16:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(231,'Edit a Category','accessing-hyperdrive','','<p>Users can change the name and description of a given category as necessary.<span style=\"font-weight: bold;\"></span></p>\r\n<p><span style=\"font-size: 11pt; font-family: arial,helvetica,sans-serif;\"><strong>EDIT A CATEGORY</strong></span></p>\r\n<ul>\r\n</ul>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">In the Category View window, right-click on the category you wish to edit and select the <strong>Edit</strong> option.<br /><br /><img src=\"images/Contacts/editdeletebtn.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Once the Edit Category window appears:<br /><br /></span><img src=\"images/Contacts/newcategory.gif\" /><br /><span style=\"font-size: 10pt;\"><br /></span> \r\n<ul>\r\n<li>Edit the <strong>Name</strong> of the New Category.<br /><br /></li>\r\n<li>Edit the <strong>description</strong> of the New Category if desired.<br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>Click on the <strong>Save</strong> button to save the New Category and continue editing.</li>\r\n</ol>\r\n<blockquote>\r\n<ul>\r\n<li>Or, click on the <strong>Cancel</strong> button to cancel the creation of the New Category.</li>\r\n</ul>\r\n</blockquote>\r\n<ol> </ol> \r\n<ul>\r\n</ul>\r\n<ol></ol>','',1,16,0,30,'2009-08-12 16:16:18',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 16:16:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,6,'','',0,0,''),(232,'Edit a Contact','accessing-hyperdrive','','<p>It may become necessary to edit a contact from your contacts list.</p>\r\n<p><strong><span style=\"font-size: 11pt;\">EDIT A CONTACT</span><br /></strong></p>\r\n<ol>\r\n<li>Select the <strong>contact</strong> you wish to edit.<br /><br /><img src=\"images/Contacts/selectcontact.jpg\" /><br /></li>\r\n<li>Click on the <strong>Edit</strong> button in the Contacts Tool Bar<span style=\"font-size: 10pt;\">, <br /><br /><img src=\"images/Contacts/editbtn.jpg\" /><br /><br />or click your right-mouse button on the contact and select the <strong>Edit</strong> option. <br /><br /><img src=\"images/rightclickdeletecontact.jpg\" /></span></li>\r\n</ol><strong></strong>','',1,16,0,30,'2009-08-12 15:55:42',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 15:55:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,18,'','',0,0,''),(233,'Export Contacts','accessing-hyperdrive','','<p><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">The export function allows users to export all contacts into an Microsoft Excel spreadsheet (.XLS) for portability and ease of use in any Microsoft application. Users can also export their contacts into a Comma Separated Value file (.CSV) if necessary.</span></p>\r\n<p><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"><span style=\"font-size: 11pt;\">EXPORT CONTACTS</span></span></p>\r\n<ol>\r\n<li> \r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">You can also select a specific <strong>category</strong> from the Categories View, if you only need to export those contacts assigned to a specific category.<br /></span></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">From the Contacts page, select the <strong>All Contacts</strong> option in the Categories View to export all your contacts. <br /><br /></span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"><img src=\"images/Contacts/allcontactbtn.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select the <strong>Tools</strong> button in the Contacts Tool Bar and choose the <strong>Export</strong> option.<br /><br /><img src=\"images/Contacts/toolsimportexport.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select the <strong>file format</strong> of the contacts list, either Microsoft Excel or Comma Separated Value file, and Click the <strong>OK </strong>button.<br /><br /><img src=\"images/Contacts/exportfileformat.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">The file download dialog box appears. Select the <strong>Save File</strong> option, and click the <strong>OK</strong> button.<br /><br /><img src=\"images/Contacts/exportsavebox.jpg\" /><br /></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select the location for the file and click the <strong>OK</strong> button.</span><br /></li>\r\n</ol>','',-2,16,0,30,'2009-08-12 18:43:37',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 18:43:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(234,'Export Contacts','accessing-hyperdrive','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The export function allows users to export all contacts into an Microsoft Excel spreadsheet (.XLS) for portability and ease of use in any Microsoft application. Users can also export their contacts into a Comma Separated Value file (.CSV) if necessary.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can also select a specific <strong>category</strong> from the  Categories View, if you only need to export those contacts assigned to a  specific category.</span></p>\r\n<p><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 11pt;\">EXPORT CONTACTS</span></span></strong></p>\r\n<ol>\r\n<li> <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Contacts page, select the <strong>All Contacts</strong> option in the Categories View to export all your contacts.<br /><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img src=\"images/Contacts/allcontactbtn.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>Tools</strong> button in the Contacts Tool Bar and choose the <strong>Export</strong> option.<br /><br /><img src=\"images/Contacts/toolsimportexport.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>file format</strong> of the contacts list, either Microsoft Excel or Comma Separated Value file, and Click the <strong>OK </strong>button.<br /><br /><img src=\"images/Contacts/exportfileformat.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The file download dialog box appears. Select the <strong>Save File</strong> option, and click the <strong>OK</strong> button.<br /><br /><img src=\"images/Contacts/exportsavebox.jpg\" /><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the location for the file and click the <strong>OK</strong> button.</span><br /></li>\r\n</ol>','',1,16,0,30,'2009-08-12 18:43:37',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-12 18:43:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,''),(235,'HyperShare and Other Outlook Synch Applications','accessing-hyperdrive','','<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Hypershare can not coexist with other Outlook Sync applications, because Hypershare will not \"share\" access of certain resources within Outlook. <br /><br />We recommend that you shut down<strong> Hypershare</strong> before using other Outlook sync applications.</span>','',0,16,0,30,'2009-08-29 19:15:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 19:15:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,20,'','',0,0,''),(236,'Link an Item to a Contact','accessing-hyperdrive','','<p style=\"padding-left: 30px;\"> </p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\">This article describes the method used to link a HyperOffice item to a contact.</span></p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\"><strong>LINK AN ITEM TO A CONTACT</strong></span></p>\r\n<ol style=\"padding-left: 30px;\">\r\n<li><span style=\"font-size: 10pt;\">Double click<strong> </strong>on your <strong>contact</strong> to open the Edit Contact window.<br /></span><br /><img src=\"images/Contacts/linkeditemstab.gif\" /> \r\n<ul>\r\n</ul>\r\n<br /></li>\r\n<li><span style=\"font-size: 10pt;\">Select<strong> </strong>the <strong>Linked Items</strong> tab:<br /><br />You may link items to your contact from this tab.</span> </li>\r\n</ol> \r\n<ul style=\"padding-left: 30px;\">\r\n<li> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /></span> </li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.</span><br /><br /><img src=\"images/Contacts/contactlink.gif\" /></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p>3.  Once you have entered all the information for linking an item to your contact, click on one of the following options from the General Tab:</p>\r\n<ul>\r\n<li> \r\n<ul>\r\n<li>Click on the <strong>Save</strong> button to save the contact and continue editing the contact.<br /></li>\r\n<li>Click on the <strong>Cancel</strong> button to cancel the current action and return to the My Contacts<strong> </strong>page without saving any data</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol style=\"padding-left: 30px;\">\r\n<li><span style=\"font-size: 10pt;\"></span> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ol>','',-2,16,0,30,'2009-08-23 00:05:43',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-23 00:05:43','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(237,'Link an Item to a Contact','accessing-hyperdrive','','<p style=\"padding-left: 30px;\"> </p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\">This article describes the method used to link a HyperOffice item to a contact.</span></p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt;\"><strong>LINK AN ITEM TO A CONTACT</strong></span></p>\r\n<ol style=\"padding-left: 30px;\">\r\n<li><span style=\"font-size: 10pt;\">Double click<strong> </strong>on your <strong>contact</strong> to open the Edit Contact window.<br /></span><br /><img src=\"images/Contacts/linkeditemstab.gif\" /> \r\n<ul>\r\n</ul>\r\n<br /></li>\r\n<li><span style=\"font-size: 10pt;\">Select<strong> </strong>the <strong>Linked Items</strong> tab:<br /><br />You may link items to your contact from this tab.</span> </li>\r\n</ol> \r\n<ul style=\"padding-left: 30px;\">\r\n<li> \r\n<ul>\r\n<li> <span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.<br /></span><br /><img src=\"images/Contacts/contactlink.gif\" />\r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p>3.  Once you have entered all the information for linking an item to your contact, click on one of the following options from the General Tab:</p>\r\n<ul>\r\n<li> \r\n<ul>\r\n<li> Click on the <strong>Save</strong> button to save the contact and continue editing the contact. <br /><br /></li>\r\n<li>Click on the <strong>Cancel</strong> button to cancel the current action and return to the My Contacts<strong> </strong>page without saving any data.\r\n<ul>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol style=\"padding-left: 30px;\">\r\n<li><span style=\"font-size: 10pt;\"></span> \r\n<ul>\r\n</ul>\r\n</li>\r\n</ol>','',1,16,0,30,'2009-08-23 00:05:43',0,'','0000-00-00 00:00:00',0,64,'2010-09-06 22:08:12','2009-08-23 00:05:43','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,0,''),(238,'Link an Item to a Shared Contact','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\">This article describes the method used to link a HyperOffice item to a contact.</span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>LINK AN ITEM TO A CONTACT</strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">Double click on your <strong>contact</strong> to open the Edit Contact window.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Select the Linked Items tab:<br /><br /><img src=\"images/Contacts/linkeditemstab.jpg\" /><br /><br />You may link items to your contact from this tab.<br /><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link an existing Item</strong> button to link to an item that has already been added to the portal.<br /><br /><img src=\"images/Contacts/linkexistingitem.jpg\" /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Link a new Item</strong> to create a new HyperOffice item and link it to the contact.<br /><br /><img src=\"images/Contacts/linknewitem1.jpg\" /><br /></span></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-size: 10pt;\">Once you have entered all the information for linking an item to your contact, click on one of the following options from the General Tab:<br /><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save</strong> button to save the contact and continue editing the contact.<br /><br /><img src=\"images/Contacts/savebtn.jpg\" /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Save & Close</strong> button to save the contact and close the Edit Contact window.<br /><br /><img src=\"images/Contacts/savenclosebtn.jpg\" /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the <strong>Cancel</strong> button to cancel the current action and return to the Shared Contacts page without saving any data.<br /><br /><img src=\"images/Contacts/cancelbtn.jpg\" /></span></li>\r\n</ul>\r\n</li>\r\n</ol>','',-2,16,0,30,'2009-08-23 00:07:52',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-23 00:07:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,''),(239,'Personal Contacts versus Group Shared Contacts','accessing-hyperdrive','','<p>The personal contacts area allows users to keep contacts which are private from other users. <br /><br />The group shared contacts are contacts which are accessible by group members, but cannot be seen by users who are not members of the group.</p>\r\n<p> </p>','',0,16,0,30,'2009-08-29 19:28:11',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 19:28:11','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,21,'','',0,0,''),(240,'Use HyperOffice Contacts with Microsoft Outlook','accessing-hyperdrive','','<p>HyperShare for MS Outlook is for users who want the functionality of Microsoft Exchange but don’t want to spend thousands of dollars installing, maintaining, and supporting it. HyperShare will let you keep using the MS Outlook client - and synchronize MS Outlook Calendars, Contacts, Tasks and more.<br /> <br /> HyperShare allows you to synchronize your personal and group shared contacts from your MS Outlook client to your HyperOffice portal.</p>\r\n<p>Here are some senarios in which HyperShare can help you make better use of HyperOffice in conjuction with MS Outlook.</p>\r\n<ol>\r\n<li>You occaisionally need access to your Contacts in MS Outlook, but you do not always have access to your computer.<br /><br />\r\n<ul>\r\n<li>By synchronizing your personal and group shared contacts in MS Outlook to HyperOffice, you will be able to access those contacts by logging into your portal, even without access to Outlook.</li>\r\n<li>You would be able to gather contact information on the road, enter them into HyperOffice, and synchronize them to your Outlook client at a later time.</li>\r\n</ul>\r\n</li>\r\n<li>Users with smart phones capable of web browsing can access their contacts through their smart phone when a computer is not available.You have contacts which are in your Outlook which need to be accessed by team members in your group<br /><br />\r\n<ul>\r\n<li>By synchronizing your contacts with group shared contacts, you no longer need to update your team members when contact information is changed. HyperShare will synchronize the edits you make within your Outlook to the portal, allowing group members to access the updated information quickly and easily.|<br /></li>\r\n<li>For groups who have multiple users using MS Outlook to manage contacts, it is critical for all users to have access to the most updated version of contact data. By synchronizing Outlook to HyperOffice, you can be sure that all group members will have the latest information available for all your contacts when they synchronize their Outlook clients to HyperOffice.</li>\r\n</ul>\r\n</li>\r\n</ol><br /><ol> </ol>','',1,16,0,30,'2009-08-29 18:42:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-29 18:42:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,19,'','',0,0,''),(241,'Personal Overview','accessing-hyperdrive','','<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">The <strong>Personal Section</strong> of the portal is \'private\'. Or simply put, the items in this section are not shared with other members of the portal.  The <strong>Personal Section</strong> consists of the following items:</span></span><br />\r\n<table border=\"0\" style=\"width: 509px; height: 21px;\">\r\n<tbody>\r\n<tr>\r\n<td></td>\r\n<td>\r\n<ul>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Desktop</span></span></li>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Mail</span></span></li>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Calendar</span></span></li>\r\n</ul>\r\n</td>\r\n<td>\r\n<ul>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">Documents</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">Contacts</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">Tasks</span></span></li>\r\n</ul>\r\n</td>\r\n<td>\r\n<ul>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">Links</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">Notes</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\">Reminders</span></span></li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\"><strong><span style=\"color: #ff0000;\">NOTE:</span></strong> In some cases the portal administrator may have removed some or all of the items in the <strong>Personal Section</strong>. If you would like to use some of these items, please contact your portal administrator for assistance.</span></span>','',1,17,0,31,'2010-05-23 22:17:30',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-05-23 22:17:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(242,'Group Overview','accessing-hyperdrive','','<p><span style=\"font-size: x-small;\"><span>The <strong>Group Section</strong> of the portal defines the features available to each group within the portal. Since each group is a unique container of information, not every group created has to have all the available features. It is the group owner who determines which features exist in each group. Whatever features are enabled for the group are shared with the members of each group. The <strong>Group Section</strong> consists of the following items:</span></span></p>\r\n<table border=\"0\" style=\"width: 582px; height: 91px;\">\r\n<tbody>\r\n<tr>\r\n<td><span style=\"font-family: arial,helvetica,sans-serif;\"></span></td>\r\n<td>\r\n<ul>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Group Membership</span></span></li>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Homepage</span></span></li>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Shared Calendar</span></span></li>\r\n</ul>\r\n</td>\r\n<td>\r\n<ul>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 12pt;\"><span style=\"font-size: x-small;\">Shared Documents</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 12pt;\"><span style=\"font-size: x-small;\">Shared Contacts</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 12pt;\"><span style=\"font-size: x-small;\">Shared Tasks</span></span></li>\r\n</ul>\r\n</td>\r\n<td>\r\n<ul>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 12pt;\"><span style=\"font-size: x-small;\">Shared Links</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 12pt;\"><span style=\"font-size: x-small;\">Voting</span></span></li>\r\n<li style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 12pt;\"><span style=\"font-size: x-small;\">Forum</span></span></li>\r\n</ul>\r\n</td>\r\n<td>\r\n<ul>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Wiki</span></span></li>\r\n<li><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Publisher</span></span><em></em></li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><span><span style=\"font-size: x-small;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #ff0000;\">NOTE:</span></strong> In some cases the portal administrator may have removed some of the items in the <strong>Group Section</strong>. If you would like to use some of these items, please contact your portal administrator for assistance.</span></span></span>','',1,18,0,32,'2010-05-23 22:53:20',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-05-23 22:53:20','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(243,'Add Users','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The <STRONG>Add User</STRONG> function provides administrators a way to create an user account in the portal. By default, that user will report to the administrator who created that user. If the portal has a \'default\' group assigned, the user will be added to that group.  The administrator or group administrators will need to add or invite the newly created user to other groups.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG>ADD USERS</STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings </STRONG>in the lower left tool bar</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users And Groups</STRONG></SPAN></LI></OL>\r\n<P style=\"PADDING-LEFT: 60px\" mce_style=\"padding-left: 60px;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/articles/mug_button.jpg\" mce_src=\"images/articles/mug_button.jpg\" /></STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>New  User or click the + sign</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Fill-in the: </SPAN>\r\n<UL>\r\n<LI><STRONG><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">First Name</SPAN></STRONG></LI>\r\n<LI><STRONG><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Last Name</SPAN></STRONG></LI>\r\n<LI><STRONG><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Login Name</SPAN></STRONG></LI>\r\n<LI><STRONG><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Password</SPAN></STRONG></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Password</STRONG> (verify)</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>External Email</STRONG> -  <EM>optional</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select <STRONG>Time Zone  - </STRONG><EM>the default is US/Eastern</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select<STRONG> Profile</STRONG> -  <EM>the default is \'Default\'</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select <STRONG>Locale  - </STRONG><EM>the default is English (United States)</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select Notification Email</SPAN></LI></UL></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Save</STRONG></SPAN></LI></OL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\"><STRONG>Note: </STRONG></SPAN><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Once the user is created, you can alter their name, account level, password, time zone, profile or locale under the <STRONG>Manage User </STRONG>function. You cannot change their login name.</SPAN></SPAN></P>','',1,19,0,33,'2009-09-04 04:14:02',64,'','2010-09-03 17:55:44',64,0,'0000-00-00 00:00:00','2009-09-04 04:14:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,0,'robots=\nauthor='),(244,'Delete A User','accessing-hyperdrive','','<P><STRONG><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"></SPAN></STRONG></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The <STRONG>Delete User</STRONG> function will delete an user and any personal information associated with that user i.e., mail, documents, etc. from the portal.  Information that was added to a group by that user will not be deleted.</SPAN></SPAN></P>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\">DELETE USER</SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings</STRONG> in the lower left tool bar</SPAN> </SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users And Groups</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the user from the site tree</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Delete User</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Yes</STRONG> from the Delete Confirmation screen</SPAN></LI></OL>','',1,19,0,33,'2009-09-07 21:43:15',64,'','2010-09-03 18:07:11',64,0,'0000-00-00 00:00:00','2009-09-07 21:43:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,0,'robots=\nauthor='),(245,'Manage Users','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The <STRONG>Manage User </STRONG>function displays information pertinent to each login, i.e., account level, reporting to, profile, encrypted password, time zone, group membership, etc. The postmaster account and Level 1 administrators can manage all accounts. Level 2 and Level 3 administrators can only manage users who report to them.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG>MANAGE USERS</STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings </STRONG>in the lower left tool bar</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users and Groups</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the user to modify from the site tree</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select items to modify</SPAN> \r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Account level</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Reports to</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Profile</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Password</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">First Name</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Last Name</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Organization</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Address</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">City</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">State</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Zip</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Country</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Time Zone</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Calendar</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Locale</SPAN></LI></UL></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Save </STRONG>to accept changes</SPAN></LI></OL>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\">LOGON AS USER</SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings</STRONG> in the lower left tool bar</SPAN> </SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users and Groups</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the user from the site tree</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Log On As User</STRONG></SPAN></SPAN></LI></OL>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\">ADD USER TO GROUPS</SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings</STRONG> in the lower left tool bar</SPAN> </SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users and Groups</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users</STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the user from the site tree</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Group Memberships </STRONG>tab</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Add User To Group</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the group(s) </SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Add To Group</STRONG></SPAN></LI></OL>\r\n<P><SPAN style=\"COLOR: #ff0000; FONT-SIZE: 10pt\" mce_style=\"color: #ff0000; font-size: 10pt;\"><STRONG>NOTE: </STRONG><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Holding the \'shift\' or \'cntl\' key will allow you to select multiple groups to which the user can be added.</SPAN></SPAN></P>','',1,19,0,33,'2009-09-04 04:33:35',64,'','2010-09-03 18:14:16',64,0,'0000-00-00 00:00:00','2009-09-04 04:33:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,4,'','',0,0,'robots=\nauthor='),(246,'User Management Overview','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Under the <STRONG>Manage Users and Groups</STRONG>, the administratior can create users to access the portal and modify the user\'s account status, password, personal information, group membership, group permissions and delete the user. The administrator can access the Manage Users and Groups by clicking on <STRONG>Settings</STRONG> on the left toolbar and clicking on <STRONG>Manage Users and Groups</STRONG>.</SPAN></P>\r\n<P style=\"PADDING-LEFT: 60px\" mce_style=\"padding-left: 60px;\"><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/articles/mug_button.jpg\" mce_src=\"images/articles/mug_button.jpg\" /></STRONG></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG>USER ACCOUNT ACCESS</STRONG></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Each <STRONG>User</STRONG> must have a \'login\' to access your company portal. The administrator provides access to groups, features and documents based on the this login.If your portal is setup for mail, each login name will be the prefix to each user\'s email address.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG>USER ACCOUNT STATUS</STRONG></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Each <STRONG>User </STRONG>is created with a portal \'account status.\' The user who creates the portal account is known as the \'account creator\' and is assigned a status of Level 1 administrator. There are four account status: Level 1 administrator, Level 2 administrator, Level 3 administrator and Basic Account. Their roles are as follows:</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The Level 1 Administrator can:</SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Add an user</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Change an user\'s account level to Level 2 administrator, Level 3 administrator or Basic account</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Administer all users in the portal:modify their password, login as the user, delete the user account or add/remove user\'s to a group</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Create aliases</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Create groups</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Create default account email signatures</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Edit site properties</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">View Storage Reporting</SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The Level 2 Administrator can:</SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Add an user</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Change an user\'s account level to Level 3 administrator or Basic account</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Administer all users that report to him<SPAN>:modify their password, login as the user, delete the user account or add/remove user\'sto a group</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Create groups</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Cannot create aliases</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Cannot set site properties</SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The Level 3 Administrator can:</SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Add an user (<EM>Basic Account only</EM>)</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Administer all users that report to him:modify their password,delete the user account or add/remove user\'sto a group</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Create groups</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Cannot login as the user</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Cannot create aliases</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Cannot set site properties</SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The \'postmaster\' account is a courtesy account that is created when your portal is created. The postmaster can administer all users in the portal. You must log into the \'postmaster\' account to assign someone a Level 1 administrator. If your \'account creator\' account is removed, all groups that were created by that account will revert ownership to the \'postmaster\' account.</SPAN></P>\r\n<P> </P>\r\n<P> </P>','',1,19,0,33,'2009-09-04 02:12:20',64,'','2010-09-03 17:56:03',64,0,'0000-00-00 00:00:00','2009-09-04 02:12:20','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,1,'','',0,0,'robots=\nauthor='),(247,'Add Groups','accessing-hyperdrive','','<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The <STRONG>Add Group</STRONG> function is available to all administrators. Groups are an easy way to segment information by department or project.  Only users who are members of the group will see the group when they login into the portal.</SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">ADD GROUPS</SPAN></STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Click <STRONG>Settings </STRONG>in the lower left tool bar.<BR /></SPAN></SPAN><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/settingstab.jpg\" mce_src=\"images/Groups/settingstab.jpg\" /><BR /></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click </SPAN></SPAN><STRONG><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Manage Users and Groups.<BR /></SPAN></SPAN><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/manageusersgroupsicon.jpg\" mce_src=\"images/Groups/manageusersgroupsicon.jpg\" /><BR /></STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>New Groups</STRONG> or the <STRONG>+ sign.<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/addgroupsbtn.jpg\" mce_src=\"images/Groups/addgroupsbtn.jpg\" /><BR /></STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Fill-in the: </SPAN></SPAN></SPAN></LI></OL>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Group Name - </STRONG><EM>required field</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Password </STRONG>- <EM>optional</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Password</STRONG> (verify)</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Description </STRONG>-  <EM>optional</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Check <STRONG>Group has a message of the day</STRONG> - <EM>optional</EM></SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">5.   Check Sections:</SPAN></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Allow group members to see all members</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a contacts section</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a calendar section</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a documents section</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a task section</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a voting section</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a forums section</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group has a links section</SPAN></SPAN></LI></UL>\r\n<P>6.   <SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click <STRONG>Browse </STRONG>to upload a logo to display on the homepage - <EM>optional; recommended image size is 400 x 150 pixels.</EM></SPAN></SPAN></P>\r\n<P><EM>      <IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/browsebtn.jpg\" mce_src=\"images/Groups/browsebtn.jpg\" /><BR /></EM></P>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">7.  Click <STRONG>Save.</STRONG></SPAN>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"></P><STRONG>      <IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/creategrpbtn.jpg\" mce_src=\"images/Groups/creategrpbtn.jpg\" /></STRONG></P></SPAN>\r\n<P> </P>\r\n<P><SPAN style=\"COLOR: #ff0000; FONT-SIZE: 10pt\" mce_style=\"color: #ff0000; font-size: 10pt;\"><STRONG>Notes: </STRONG><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"></SPAN></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"COLOR: #ff0000; FONT-SIZE: 10pt\" mce_style=\"color: #ff0000; font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: ; COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">It is good practice to use descriptive names for a group like Administration, Finance, Sales, etc.</SPAN></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #ff0000; FONT-SIZE: 10pt\" mce_style=\"color: #ff0000; font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: ; COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The password will make it mandatory to get authorization or information regarding the group, to be able to join the group and authenticates new users. </SPAN></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"COLOR: #ff0000; FONT-SIZE: 10pt\" mce_style=\"color: #ff0000; font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">When using a public calendar URL and passwords can be required to share calendars for non-HyperOffice users, users are required to enter the password to view the public calendar.</SPAN></SPAN></SPAN></SPAN></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"><BR /></SPAN></LI></OL>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"> </SPAN></SPAN></P>','',1,19,0,34,'2009-08-23 01:13:08',64,'','2010-09-03 18:01:40',64,0,'0000-00-00 00:00:00','2009-08-23 01:13:08','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,0,'robots=\nauthor='),(248,'Create A Subgroup','accessing-hyperdrive','','<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Subgroups are useful to keep similar information grouped together.  Subgroups will inherit the parent group\'s permissions, but the subgroup will not populate with the members from the parent group. A group owner or administrator can add a subgroup to an existing group by following the steps below</SPAN></SPAN>.</P>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">ADD A SUBGROUP TO AN EXISTING GROUP</SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click the <STRONG>Manage Users & Groups</STRONG> icon, found under the Settings tab.<BR /></SPAN></SPAN><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/manageusersgroupsicon.jpg\" mce_src=\"images/Groups/manageusersgroupsicon.jpg\" /><BR /></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click on the <STRONG>Manage Groups</STRONG> button.<BR /></SPAN></SPAN><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/managegrpsbtn.jpg\" mce_src=\"images/Groups/managegrpsbtn.jpg\" /><BR /></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Select the <STRONG>Group</STRONG> from the Site Tree where the sub-group will be added.<BR /></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click on the <STRONG>New Subgroup</STRONG> button at the bottom of the Group Properties page</SPAN></SPAN>.<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/newsbgrpbtn.jpg\" mce_src=\"images/Groups/newsbgrpbtn.jpg\" /><BR /></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Fill-in the: </SPAN>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Subgroup Name - </STRONG><EM>required field</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Password </STRONG>- <EM>optional</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Password</STRONG> (verify)</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Description </STRONG>-  <EM>optional</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Check <STRONG>Group has a message of the day</STRONG> - <EM>optional<BR /></EM></SPAN></LI></UL></LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Check Sections</SPAN> </LI>\r\n<UL>\r\n<LI>Allow group members to see all members</LI>\r\n<LI>Group has a contacts section</LI>\r\n<LI>Group has a calendar section</LI>\r\n<LI>Group has a documents section</LI>\r\n<LI>Group has a task section</LI>\r\n<LI>Group has a voting section</LI>\r\n<LI>Group has a forums section</LI>\r\n<LI>Group has a links section<BR /></LI></UL>\r\n<LI>Click on <STRONG>Browse</STRONG> to upload an image - <EM>optional; recommended image size is 400 x 150 pixels<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/browsebtn.jpg\" mce_src=\"images/Groups/browsebtn.jpg\" /><BR /></EM></LI></SPAN>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click on <STRONG>Save </STRONG>when finished.<BR /></SPAN></SPAN><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/createsubgrpbtn.jpg\" mce_src=\"images/Groups/createsubgrpbtn.jpg\" /></LI></OL>\r\n<P><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\"><STRONG>NOTE</STRONG></SPAN>: <SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">When a parent group is deleted, it will remove any subgroups associated with it.</SPAN></SPAN></P>','',1,19,0,34,'2009-08-23 01:34:00',64,'','2010-09-03 18:03:03',64,0,'0000-00-00 00:00:00','2009-08-23 01:34:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,5,'','',0,0,'robots=\nauthor='),(249,'Delete A Group','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Only the group owner can remove a group from the portal. This is an unrecoverable action and cannot be recovered.  This action will remove only the items in the group and not the users.</SPAN></P>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\">DELETE GROUP</SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings </STRONG>in the lower left tool bar<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/settingstab.jpg\" mce_src=\"images/Groups/settingstab.jpg\" /><BR /></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users and Groups<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/manageusersgroupsicon.jpg\" mce_src=\"images/Groups/manageusersgroupsicon.jpg\" /><BR /></STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the group from the site tree<BR /></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Scroll to the bottom and click <STRONG>Remove Group<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/removegrpbtn.jpg\" mce_src=\"images/removegrpbtn.jpg\" /><BR /></STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>OK<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/removegrpokbox.jpg\" mce_src=\"images/Groups/removegrpokbox.jpg\" /></STRONG></SPAN></LI></OL>\r\n<P> </P>','',1,19,0,34,'2009-08-23 01:48:50',64,'','2010-09-03 00:16:49',64,0,'0000-00-00 00:00:00','2009-08-23 01:48:50','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,0,'robots=\nauthor='),(250,'Group Management Overview','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\"><b>Groups</b> are unique containers of information.  Each group can have all or some of these features within the group:</span><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\"> </span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Calendar</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Contacts</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Documents</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Tasks</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Links</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Voting</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Forums</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Wiki</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">The group owner decides who is a member of each group by either \'inviting\' or \'adding\' user(s) to the group.  The group owner can also designate additional administrators for a particular group, this is known as a group administrator.  The group administrator can \'invite\' users to the group, manage permissions but they cannot remove the group. Group administrators can have an account status of Level 1 administrator, Level 2 administrator, Level 3 administrator or Basic user.</span></p>\r\n<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\"><b>Subgroups </b>are also unique containers of information. They also can have all or some of the features within the group:</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Calendar</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Contacts</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Documents</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Tasks</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Links</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Voting</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Forums</span></li>\r\n<li><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Wiki</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">Sub-groups will inherit the permission of the parent group but it will not inherit its users. In the parent group, the group decides if the users can see the sub-group or not.</span></p>\r\n<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\">When your portal was created, a \'default\' group was created. All users are added to this group when they are created. If the Level 1 administrator chooses, he can remove the \'default\' group or designate another group as the default.</span></p>','',1,19,0,34,'2009-09-07 21:51:34',64,'','2010-09-02 22:19:35',64,0,'0000-00-00 00:00:00','2009-09-07 21:51:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,1,'robots=\nauthor='),(251,'Manage Groups','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The <STRONG>Manage Groups </STRONG>function displays properties, permissions, members and news items pertinent to each group. Only group owners or the designated group administrators can modify the group properties, permissions, user membership or news items.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG>MANAGE GROUPS</STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings </STRONG>in the lower left tool bar<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/settingstab.jpg\" mce_src=\"images/Groups/settingstab.jpg\" /><BR /></SPAN></LI>\r\n<LI><SPAN><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users and Groups<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/manageusersgroupsicon.jpg\" mce_src=\"images/Groups/manageusersgroupsicon.jpg\" /><BR /></STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Groups<BR /><BR /><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/managegrpsbtn.jpg\" mce_src=\"images/Groups/managegrpsbtn.jpg\" /><BR /></STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the group to modify from the site tree</SPAN></LI></OL>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN>Select the Properties tab and modify</SPAN> </SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group Name</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Password</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Description</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Message of the Day</SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN>5.  Check or uncheck sections to add or remove</SPAN> </SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Allow group members to see all members</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a contacts section</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a calendar section</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a documents section</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a task section</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a voting section</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a forums section</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Group has a links section</SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">6.  Click <STRONG>Remove Logo</STRONG> to remove logo or click <STRONG>Browse</STRONG> to replace logo</SPAN></P>\r\n<P style=\"PADDING-LEFT: 30px\" mce_style=\"padding-left: 30px;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/removelogobtn.jpg\" mce_src=\"images/Groups/removelogobtn.jpg\" /></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">7.  Click <STRONG>Save t</STRONG>o accept changes.</SPAN></P>\r\n<P style=\"PADDING-LEFT: 30px\" mce_style=\"padding-left: 30px;\"><IMG src=\"http://ajaxsupport.hypersupportonline.com/images/Groups/updategroup.jpg\" mce_src=\"images/Groups/updategroup.jpg\" /></P>\r\n<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #ff0000\" mce_style=\"color: #ff0000;\">Note:</SPAN> Logos should be a .jpg or .gif format with a size of 400 x 150 pixels</SPAN></P>','',1,19,0,34,'2009-08-23 01:45:59',64,'','2010-09-03 18:00:09',64,0,'0000-00-00 00:00:00','2009-08-23 01:45:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,4,'','',0,0,'robots=\nauthor='),(252,'Add Profiles','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">The <STRONG>Add Profile </STRONG>function lets a Level 1 administrator create a profile in the portal. There is not a limit to the number of profiles that can be created.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><STRONG>ADD PROFILES</STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings </STRONG>in the lower left tool bar.</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users And Groups.</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Add Profiles.</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Fill-in the </SPAN><STRONG><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Profile Name.</SPAN></STRONG></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the Default Landing Page from the drop down menu - <EM>if you select a group area i.e., Homepage, you will be presented with a landing group choice.</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the Landing Group.</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Uncheck the Sections - <EM>this will remove the function from the portal.</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Save.</STRONG></SPAN></LI></OL>','',1,19,0,35,'2009-09-07 23:34:49',64,'','2010-09-03 17:57:58',64,64,'2010-09-03 18:03:15','2009-09-07 23:34:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,0,'robots=\nauthor='),(253,'Manage Profiles','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">One or more users can have a customized view of the functions in the portal by using the <STRONG>Manage Profiles </STRONG>function.  Only Level 1 adminstrators can assign profiles to users.</SPAN></P>\r\n<P><STRONG><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\">MODIFY PROFILES</SPAN></STRONG></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Settings </STRONG>in the lower left tool bar</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Users And Groups</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Manage Profiles</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the </SPAN><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><STRONG>Profile Name </STRONG>to modify</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the <STRONG>Default Landing Page</STRONG> from the drop down menu - <EM>if you select a group area i.e. Homepage, you will be presented with a landing group choice</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the <STRONG>Landing Group</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Check or uncheck the <STRONG>Sections</STRONG> - <EM>this will remove the functions from their view of the portal</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select <STRONG>Desktop Preferences - </STRONG><EM>this is only valid if you have allowed the Desktop in the Personal Section</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Choose or hide which <STRONG>Sections</STRONG> will display in columns 1, 2, or 3</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select from drop down meu the number of days to display on the Schedule</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select from the drop down menu the number of days to display reminders</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select the<STRONG> News Feed</STRONG> to use</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select either <STRONG>Allow users to customize their desktop</STRONG> or <STRONG>Lock the desktop </STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select <STRONG>User Assignment</STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select users from <STRONG>Available Users</STRONG> - <EM>using the shift or control key will allow you to select multiple users</EM></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>>></STRONG> to move users to the <STRONG>Users To Assign Box </STRONG></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Click <STRONG>Save</STRONG></SPAN></LI></OL>','',1,19,0,35,'2009-09-07 23:43:38',64,'','2010-09-03 17:57:18',64,0,'0000-00-00 00:00:00','2009-09-07 23:43:38','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,0,'robots=\nauthor='),(254,'Profile Management Overview','accessing-hyperdrive','','<P style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><STRONG>Profiles</STRONG> are an easy way to streamline the view of the portal for an individual or a group of users. When a feature is unchecked within the Profile, that feature is removed from the left hand side toolbar.  For example if your portal is going to be used for internal employees and external customers.  A Level 1 administrator can disable the Personal area for customers e.g., mail, personal calendars, documents, etc. while allowing the internal employees to have access to mail, the desktop, and all personal sections. </SPAN></SPAN></P>\r\n<P style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The combination of this function and group memberships can provide a customized view/access for different audiences within your portal. There is no limitation on the number of <STRONG>profiles</STRONG> an administrator can create in a portal.</SPAN></SPAN></P>','',1,19,0,35,'2009-09-07 23:26:14',64,'','2010-09-03 00:56:31',64,0,'0000-00-00 00:00:00','2009-09-07 23:26:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,0,'robots=\nauthor='),(255,'Configuring Blackberry for Mobile Synchronization','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">The Blackberry is a mobile device that allows you to sync your portals\' email account,calendar, and contacts with your phone\'s email, calendar and contact applications using ActiveSync. There are <U>two steps</U> to setting up the Blackberry to sync with your portal account; the Mail Client and the SynCML.</SPAN></SPAN></SPAN></P>\r\n<P class=MsoNormal><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 12pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 12pt;\"><STRONG>STEP 1 - SETTING UP THE MAIL CLIENT</STRONG></SPAN></P>\r\n<OL>\r\n<LI>\r\n<DIV style=\"MARGIN: 0in 0in 10pt\" class=MsoNormal mce_style=\"MARGIN: 0in 0in 10pt\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Make sure your device Wi-Fi is <STRONG>ON</STRONG> and it’s connected to Internet. You will receive a text message. Open the text and p</SPAN></SPAN></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">ress <STRONG>Go. </STRONG>You will get a screen providing details about the application such as name, version, vendor and size. Select the option to <STRONG>Download</STRONG> or <STRONG>Cancel</STRONG>.<BR></SPAN></SPAN></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"></SPAN></SPAN></SPAN></DIV></LI>\r\n<LI>\r\n<DIV style=\"MARGIN: 0in 0in 10pt\" class=MsoNormal mce_style=\"MARGIN: 0in 0in 10pt\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Click on <STRONG>Download</STRONG>, and wait until it downloads completely.</SPAN></SPAN></SPAN></DIV></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Once the download is complete, a message will appear \"Device must be rebooted to complete install\". Click on <STRONG>reboot</STRONG>.<BR></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">If your application is not running, please configure the Mobile Sync option within your portal application. This is found in the portal under the Settings icon.</SPAN></SPAN></SPAN></LI></OL>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Your Blackberry will now synchronize with the the portal.</SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\"><STRONG><BR><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">MODIFYING THE EMAIL SYNCHRONIZATION SETTINGS</SPAN></STRONG></SPAN></SPAN></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">To modify the settings, press <STRONG>Menu</STRONG> and select <STRONG>Settings.<BR></STRONG></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\">Select any of the following to modify:</SPAN></LI></OL>\r\n<UL>\r\n<LI><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\">Get all at Startup</SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\">Get Mail - Using Push Service, Manually Only, every 5 minutes, etc.</SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\">Confirm Delete</SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\">Delete Messages on - device and server or device only</SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\">New mail alert to play - sound or vibrate</SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><BR><BR></SPAN></SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\"></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: Arial; FONT-SIZE: 10pt\" mce_style=\"font-family: Arial; font-size: 10pt;\"><STRONG><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">STEP 2 - SETTING UP THE SynCML</SPAN></STRONG></SPAN></P>\r\n<OL>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>Make sure your device Wi-Fi is <STRONG>ON</STRONG> and it’s connected to the Internet. <BR></SPAN></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Click on <STRONG>Download</STRONG>, and wait until it downloads completely.</SPAN></SPAN></SPAN></SPAN></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Once the download is complete, a message will appear \"Device must be rebooted to complete install\". Click on <STRONG>reboot</STRONG>.</SPAN></SPAN></SPAN></SPAN></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">If your application is not running, please run the Mobile Sync option within your portal application. This is found in the portal under the Settings icon.</SPAN></SPAN></SPAN> \r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">Your Blackberry will now synchronize with the the portal.</SPAN></SPAN></SPAN></P></SPAN></DIV></LI></OL>\r\n<P> </P>\r\n<P class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"mso-spacerun: yes\" mce_style=\"mso-spacerun: yes;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><STRONG>MODIFYING THE SYNCHRONIZATION SETTINGS</STRONG></SPAN></SPAN></SPAN></P>\r\n<OL>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>To modify the synchronization settings, press <STRONG>Menu</STRONG> and select </SPAN><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><STRONG>Settings</STRONG>. In the settings dialog you can modify:</SPAN><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><BR><BR><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>\r\n<UL>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>Enable/Disable <STRONG>Sync Contacts</STRONG></SPAN></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>Enable/Disable <STRONG>Sync Calendar</STRONG></SPAN></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>Enable/Disable <STRONG>Sync Tasks</STRONG></SPAN></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal><SPAN style=\"LINE-HEIGHT: 115%; FONT-FAMILY: \'Arial\',\'sans-serif\'; FONT-SIZE: 10pt\" mce_style=\'line-height: 115%; font-family: \"Arial\",\"sans-serif\"; font-size: 10pt;\'>Enable/Disable <STRONG>Sync Notes<BR></STRONG></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></DIV></LI></UL></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal>\r\n<DIV class=MsoNormal><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">Select the Sync Direction to be either: </SPAN></DIV></DIV>\r\n<UL>\r\n<LI>\r\n<DIV class=MsoNormal>\r\n<DIV class=MsoNormal><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">Two Way</SPAN></DIV></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal>\r\n<DIV class=MsoNormal><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">One Way -Client to Server </SPAN></DIV></DIV></LI>\r\n<LI>\r\n<DIV class=MsoNormal>\r\n<DIV class=MsoNormal><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: #000000; FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">One Way - Server to Client</SPAN> </DIV></DIV></LI></UL></LI></OL>','',1,21,0,36,'2010-02-23 01:15:15',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-02-23 01:15:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,1,''),(256,'Configuring iPhone for Mobile Synchronization','accessing-hyperdrive','','<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">The Apple iPhone is a mobile device that allows you to sync your portal\'s email account, calendar, and contacts with your phone\'s email, calendar and contact applications using ActiveSync.</SPAN><BR></SPAN></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Products Supported: iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)</SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><B><BR>CREATING AN ACTIVESYNC EMAIL ACCOUNT</B></SPAN></SPAN></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0)\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">On the Home screen, tap </SPAN><B><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Settings</SPAN><BR><BR><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"></SPAN></SPAN><BR><IMG src=\"http://supportajax.com/images/M_images/iphone_1.jpg\" mce_src=\"images/M_images/iphone_1.jpg\"><BR></B></SPAN></SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0)\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000;\">Scroll down and tap </SPAN></SPAN><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><B>Mail, Contacts, Calendars</B></SPAN><BR></SPAN></SPAN></SPAN></SPAN></LI>\r\n<LI>\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"></SPAN></SPAN><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%; FONT-SIZE: 9pt\" mce_style=\"line-height: 115%; font-size: 9pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0)\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000;\">Tap </SPAN></SPAN><B><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Add Account</SPAN><BR></SPAN></SPAN></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></LI>\r\n<LI>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%; FONT-SIZE: 9pt\" mce_style=\"line-height: 115%; font-size: 9pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"></SPAN></SPAN></SPAN></SPAN><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%; FONT-SIZE: 9pt\" mce_style=\"line-height: 115%; font-size: 9pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0)\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000;\">Tap </SPAN></SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><B>Microsoft Exchange</B> to begin to create your ActiveSync account.</SPAN><BR><B><SPAN style=\"FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt;\"><BR><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"></SPAN></SPAN></SPAN></SPAN><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><IMG src=\"http://supportajax.com/images/M_images/iphone_2.jpg\" mce_src=\"images/M_images/iphone_2.jpg\"></SPAN></SPAN></SPAN></SPAN><BR><BR></SPAN></B></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><B><SPAN style=\"COLOR: rgb(255,0,0)\" mce_style=\"color: #ff0000;\">NOTE:</SPAN></B><B> </B><B>ActiveSync</B> is a mobile data synchronization technology and protocol developed by Microsoft.  There are two implementations of the technology: one which synchronizes data and information with handheld devices with a specific desktop computer and another technology, commonly known as <B>Exchange ActiveSync</B> (or <I>EAS</I>), which provides push synchronization of contacts, calendars, tasks, and email between ActiveSync-enabled servers and devices.</SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Exchange ActiveSync, although a proprietary protocol is licensed to a number of mobile device companies, including Apple for the <A title=IPhone href=\"http://en.wikipedia.org/wiki/IPhone\" mce_href=\"http://en.wikipedia.org/wiki/IPhone\">iPhone</A>, and Google for certain Android smartphones. Exchange ActiveSync technology is also used by other messaging and collaborative software servers, including HyperOffice.</SPAN></P><SPAN id=_marker></SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><?xml:namespace prefix = o /><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\">Enter your email account information<BR><BR>Fill-in your complete email address: your_name@your_email_domain.com<BR>Fill-in your email domain: your_</SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN>domain.com<BR>Fill-in your user name: login_name<BR></SPAN></SPAN><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Fill-in your password: <BR>Fill-in a description (optional):</SPAN><BR></SPAN><BR></LI>\r\n<LI><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Tap <B>Next</B>. The iPhone will now synchronize with the portal ActiveSync server. If an error is returned you will be prompted to re-enter your email account information again with the server name.</SPAN></SPAN><BR><BR><IMG src=\"http://supportajax.com/images/M_images/iphone_3.jpg\" mce_src=\"images/M_images/iphone_3.jpg\"><BR></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN></LI>\r\n<LI>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Tap <B>Next</B> and enter your email account information.<BR><BR>Fill-in your complete email address: <B>your_name@your_email_domain.com</B><BR>Fill-in Server name: <B>hypersync.hyperoffice.com<BR></B>Fill-in your email domain: <B>your_</B><B>domain.com</B><BR>Fill-in your user name: <B>login_name</B><BR></SPAN></SPAN><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Fill-in your password: <BR>Fill-in a description (optional):</SPAN><BR></SPAN></SPAN></SPAN><BR><IMG src=\"http://supportajax.com/images/M_images/iphone_4.jpg\" mce_src=\"images/M_images/iphone_4.jpg\"><BR></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN></P></LI>\r\n<LI>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Tap <B>Next</B> at the top of your screen again</SPAN>.<BR></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN></P></LI>\r\n<LI>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Select the services (Mail, Contacts, Calendars) you wish to sync and tap <B>Done</B>. Unless you want to delete all the existing <BR>Contacts and Calendar on your phone, select the <B>Keep on my iPhone</B> option when prompted. This will allow you to keep syncing with your computer via iTunes. </SPAN><BR><BR><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">If you want to sync the iPhone<B> All Contacts</B>, you must choose the <B>Delete Existing Contacts</B> during the portal sync install when prompted. If you choose to keep existing contacts it will sync the contents of  Exchange Contacts instead.</SPAN><BR><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><BR><IMG src=\"http://supportajax.com/images/M_images/iphone_5.jpg\" mce_src=\"images/M_images/iphone_5.jpg\"></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN></P></LI></OL>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt;\"><SPAN style=\"COLOR: rgb(0,0,0)\" mce_style=\"color: #000000;\"><BR><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Congratulations! You have set up Mobile Synch for your iPhone. Synchronization will begin automatically if you have Push enabled on your phone.</SPAN><BR></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></SPAN><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%; FONT-SIZE: 9pt\" mce_style=\"line-height: 115%; font-size: 9pt;\"></SPAN></SPAN></P>\r\n<P> </P>\r\n<P> </P>\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-ascii-theme-font: minor-bidi; mso-hansi-theme-font: minor-bidi; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;\"></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></P>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-ascii-theme-font: minor-bidi; mso-hansi-theme-font: minor-bidi; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;\"></SPAN></SPAN></P>\r\n<P><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%;\"><o:p><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%\" mce_style=\"line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%; FONT-SIZE: 9pt\" mce_style=\"line-height: 115%; font-size: 9pt;\"></SPAN></SPAN></SPAN></SPAN></o:p></SPAN></SPAN></o:p></SPAN></SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\">\r\n<P><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN class=apple-style-span><SPAN style=\"LINE-HEIGHT: 115%; FONT-SIZE: 10pt\" mce_style=\"line-height: 115%; font-size: 10pt;\"><BR><BR><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; COLOR: rgb(0,0,0); FONT-SIZE: 10pt\" mce_style=\"font-family: arial,helvetica,sans-serif; color: #000000; font-size: 10pt;\"><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\"></SPAN></SPAN></SPAN><BR><o:p></o:p></SPAN></SPAN></SPAN></P></SPAN></SPAN></SPAN></P>\r\n<P> </P></SPAN></SPAN></P></SPAN></SPAN></P>\r\n<P> </P>\r\n<P> </P>\r\n<P> </P>','',1,21,0,36,'2010-02-23 01:13:26',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-02-23 01:13:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,0,''),(257,'Configuring the Portal for Mobile Synchronization','accessing-hyperdrive','','<p><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Each user needs to setup the their portal account to complete the Mobile synchronization.  </span></span></span></span></p>\r\n<p><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>CONFIGURING THE PORTAL MOBILE SYNCHRONIZATION</strong></span></span></span></span></p>\r\n<ol>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Click on <strong>Settings</strong>.<br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Click on <strong>Mobile Sync</strong>.<br /><br /><img src=\"images/MobileSync/mobilesync_web1.jpg\" /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Click on <strong>Setup my phone</strong>.<br /><br /><strong><img src=\"images/MobileSync/mobilesync_web2.jpg\" /><br /></strong></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">Select your phone\'s manufacturer, model and carrier from the drop down menus.<br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">Select your Country from the drop down menu.</span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">Enter your phone\'s number. <em>Do not enter dashes, dots or spaces</em>.</span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">Click on <strong>Create & Continue</strong>.<br /><br /><img src=\"images/MobileSync/mobilesync_web3.jpg\" /><br /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">Enter the verification code received on your mobile device and click on <strong>Verify my code</strong>.<br /><br /><img src=\"images/MobileSync/mobilesync_web4.jpg\" /><br /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">A pop-up will display confirming the verification of your phone. Click on <strong>Continue</strong>.<br /><br /><img src=\"images/MobileSync/mobilesync_web5.jpg\" /><br /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">A tabbed window willl appear displaying your phone properties. Click on <strong>Change Phone</strong> to change the phone number.<br /><br /><img src=\"images/MobileSync/mobilesync_web6.jpg\" /><br /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">The General tab displays the items to push to your mobile device. Click on <strong>Save</strong>.<br /><br />Clicking on <strong>Show advanced</strong> allows you to determine the conflict resolution. You can choose to merge, use portal data to overwrite the mobile data or use the mobile data to overwrite the portal data. <br /><span style=\"color: #ff0000;\"><strong>NOTE:</strong> </span>Not all phones support all items, e.g. the iPhone does not support Notes.<br /><br /><img src=\"images/MobileSync/mobilesync_web7.jpg\" /><br /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">The Contacts, Tasks, and Calendar tabs allow you to check the sections (Personal and Groups) of the portal to synchronize with your mobile device. Click on <strong>Save</strong>.<br /><br />Clicking on <strong>Show advanced</strong> allows you to determine the conflict resolution. You can choose to merge, use portal data to overwrite the mobile data or use the mobile data to overwrite the portal data.<br /><br /><img src=\"images/MobileSync/mobilesync_web10.jpg\" /><br /></span></span></span></span></li>\r\n<li><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-size: 10pt;\">The Notes tab displays the <strong>Show advanced</strong> allows you to determine the conflict resolution. You can choose to merge, use portal data to overwrite the mobile data or use the mobile data to overwrite the portal data. Click on <strong>Save</strong>.<br /><span style=\"color: #ff0000;\"><strong><br />NOTE:</strong> </span>Not all phones support all items, e.g. the iPhone does not support Notes.<br /><br />\r\n<p><img src=\"images/MobileSync/mobilesync_web9.jpg\" /></p>\r\n</span></span></span></span></li>\r\n</ol>\r\n<p> </p>','',1,21,0,36,'2010-03-08 06:01:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-03-08 06:01:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,14,''),(258,'Configuring Windows Mobile for Mobile Synchronization','accessing-hyperdrive','','<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\"><span><span style=\"font-size: small;\"><span style=\"font-size: small;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">The Windows Mobile operating system is available on a wide variety phones.  Some the manufacturers are but not limited to include HT, LG Electronics, Motorola and Samsung.  The phones fall into two categories: touch screen and non-touch screen.  For phones that are considered touch screen, please follow instructions for Windows Mobile Professional.  Phones with non-touch screens can be setup using the Windows Mobile Standard instructions.</span></span></span></span></span></p>\r\n<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 12pt;\"><strong>CONFIGURING WINDOWS MOBILE PROFESSIONAL DEVICES</strong></span></p>\r\n<p class=\"MsoNormal\">Phones with touch screens and are installed with Windows Mobile 6.0, 6.1 and 6.5 operating systems are setup with the following instructions.</p>\r\n<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\"><o:p></o:p></span></p>\r\n<ol>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>ActiveSync</strong>.</span><span style=\"line-height: 115%; font-size: 10pt;\"><br /></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Under Email Address, enter your <strong><a href=\"mailto:username@hyperoffice.com\">username@hyperoffice.com</a>.<br /></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Uncheck <strong>Attempt to detect Exchange Server Settings Automatically</strong>. <br /></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Next. <br /><br /><img src=\"images/MobileSync/mobilesyncwm6_pro1.jpg\" /><br /><br /><br /></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">On the User Information screen, enter: <br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br />User name (portal login name)<strong><br /></strong><br />Password (portal password)<strong><br /></strong><br />Domain (portal email domain)<br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br />Check <strong>Save password</strong>. <br /></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Next. <br /><br /><img src=\"images/MobileSync/mobilesyncwm6_pro2.jpg\" /><br /><br /><br /></strong></span><span style=\"line-height: 115%; font-size: 10pt;\">Result: ActiveSync attempts to connect to the Exchange server; this may take a few seconds to a minute. <br /><br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><img src=\"images/MobileSync/mobilesyncwm6_pro3.jpg\" /><br /><br /><br /></span><span style=\"line-height: 115%; font-size: 10pt;\">On the Edit Server Settings screen, Contacts, Calendar, E-Mail, and Tasks are checked by default. <br /><br /><img src=\"images/MobileSync/mobilesyncwm6_pro4.jpg\" /><br /><br /></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Uncheck any sections you do not wish to synchronize. </span><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Finish</strong>. <br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br /><br /></span><span style=\"line-height: 115%; font-size: 10pt;\">Synchronization will begin. </span><span style=\"line-height: 115%; font-size: 10pt;\">Once you are done setting up ActiveSync on your phone, you can easily customize your settings. <br /></span></div>\r\n</li>\r\n</ol>\r\n<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\"><o:p><strong>SPECIFY SYNC SETTINGS FOR CALENDAR AND MAIL</strong></o:p></span></p>\r\n<ol>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Start > Active Sync<br /></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Menu > Option</strong>, from here you can check or uncheck the following:<br /></span><span style=\"line-height: 115%; font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-family: \"> <br /></span></span></span><span style=\"line-height: 115%; font-size: 10pt;\">Contacts<br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br />Calendar - to modify the synchronization settings, select Calendar and click Settings. In the dialog box, select the time limit for synchronizing past appointments.<br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br />Email - to modify the synchronization settings, select Email and click Settings. In the dialog box, select a time limt for syncing past email messages, the format in which to send email message, the size incoming email message and whether to accept attachments.<br /><br /></span></div>\r\n</li>\r\n</ol>\r\n<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 12pt;\"><strong>CONFIGURING WINDOWS MOBILE STANDARD DEVICES</strong></span></p>\r\n<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Phones with non-touch screens and are installed with Windows Mobile 6.0, 6.1 and 6.5 operating systems are setup with the following instructions.</span></p>\r\n<p class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"><o:p><strong>CONFIGURE ACTIVESYNC</strong></o:p></span></span></p>\r\n<ol>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-family: Calibri; font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"mso-tab-count: 1;\"> </span><span style=\"font-size: 10pt;\">Select </span></span><strong><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Start > Messaging</span>. <br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std1.jpg\" /><br /></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">On the Messaging screen, select <strong>New E-mail Account.</strong> <br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std2.jpg\" /><br /></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">On the E-mail setup screen </span></span><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">enter <strong>portal e-mail address<br /></strong></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std3.jpg\" /><br /></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Uncheck <strong>Try to get email settings automatically from the Internet</strong>. <br /></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select </span><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Next.<br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std4.jpg\" /><br /></strong></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Under \"Your e-mail provider\" use the arrows to select </span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"><strong>Exchange server. </strong><br /></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select </span><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Next.<br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std5.jpg\" /><br /></strong></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">On the Outlook with Exchange screen, select <strong>Next.</strong> <br /></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">On the Edit Server Settings screen: </span></span></div>\r\n<ul>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-size: 10pt;\">Server address: <strong>enter portal domain address</strong></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">UnCheck <strong>This server requires an encrypted (SSL) connection</strong>. <br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std6.jpg\" /><br /></span></span></div>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select </span><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Next.<br /></span></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">On the User Information screen, enter: </span></span></div>\r\n<ul>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-size: 10pt;\">User name (your portal login name)</span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-size: 10pt;\">Password (your portal password)</span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Domain (your portal email domain)</span><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"><br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std7.jpg\" /><br /></strong></span></span></div>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"mso-tab-count: 1;\"> </span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select</span><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\"> Next.<br /></span></strong></span></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Under \"Choose the data you want to synchronize,\" check </span><strong><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Contacts, Calendar, E-mail, and Tasks.<br /></span></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"font-family: Calibri; font-size: 12pt;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">Select <strong>Finish.</strong><br /></span><br /></span><span style=\"font-size: 12pt;\"><span style=\"font-family: Calibri;\"><span style=\"font-family: arial,helvetica,sans-serif; font-size: 10pt;\">ActiveSync will now synchronize with the portal. <br /></span><br /><img src=\"images/MobileSync/mobilesyncwm6_std8.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"><span style=\"font-family: Arial;\">Synchronization will begin. <span style=\"line-height: 115%; font-size: 10pt;\">Once you are done setting up ActiveSync on your phone, you can easily customize your settings. </span></span></span></span></span><span style=\"font-size: 10pt;\"><br /></span></div>\r\n<p class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\"><o:p><strong><br />SPECIFY SYNC SETTINGS FOR CALENDAR AND MAIL</strong></o:p></span></p>\r\n<ol>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Start > Active Sync<br /></strong></span></div>\r\n</li>\r\n<li>\r\n<div class=\"MsoNormal\"><span style=\"line-height: 115%; font-size: 10pt;\">Select <strong>Menu > Option</strong>, from here you can check or uncheck the following:<br /></span><span style=\"line-height: 115%; font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-family: \"> <br /></span></span></span><span style=\"line-height: 115%; font-size: 10pt;\">Contacts<br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br />Calendar - to modify the synchronization settings, select Calendar and click Settings. In the dialog box, select the time limit for synchronizing past appointments.<br /></span><span style=\"line-height: 115%; font-size: 10pt;\"><br />Email - to modify the synchronization settings, select Email and click Settings. In the dialog box, select a time limit for syncing past email messages, the format in which to send email message, the size incoming email message and whether to accept attachments.<br /></span></div>\r\n</li>\r\n</ol></li>\r\n</ol>','',1,21,0,36,'2010-02-25 00:16:10',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-02-25 00:16:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,''),(259,'Mobile Sync Overview','accessing-hyperdrive','','<p><span style=\"font-size: 10pt;\"><strong>HyperSynch </strong>is the only mobile synchronization system that enables both personal and shared data to be synchronized simultaneously. This ensures that users have all of their relevant data constantly available at their fingertips. </span><span style=\"font-size: 10pt;\">Real-time push messaging and over the air (OTA) synchronization allows you to access emails, attachments, contacts, calendars, projects and notes from your mobile handset. </span><span style=\"font-size: 10pt;\"><br /><br /><strong>HyperSynch</strong> makes it possible to read, reply and manage email on a mobile device. In addition, <strong>HyperSynch</strong> automatically synchronizes your personal and shared: contacts, calendars, projects and notes over the air. <strong>HyperSynch</strong> allows you to respond to business opportunities and customer inquiries from your mobile handset with unprecedented speed and convenience. </span></p>\r\n<p><span style=\"font-size: 10pt;\">Benefits: <br /></span></p>\r\n<ul>\r\n<li>Lets users send, receive with push notification and view or forward emails with attachments using their handset\'s built-in client. </li>\r\n<li>Use HyperSynch to keep your Microsoft Outlook emails, contacts, calendars, and tasks up-to-date. </li>\r\n<li>Provides over the-air, bi-directional synchronization of personal and shared: contacts, calendars, appointments, tasks, and notes. </li>\r\n<li>Access the most up-to-date data at all times using push-email and bi-directional synchronization of personal and shared information. </li>\r\n<li>Provides a constant backup of all important data on the mobile phone and allows it to be easily migrated to new phones or synchronized with additional devices. </li>\r\n</ul>\r\n<p>Support Devices:</p>\r\n<ul>\r\n<li>iPhone, iPod Touch, iPhone 3G, iPhone touch (2nd generation)</li>\r\n<li>Windows Mobile 6.x Professional</li>\r\n<li>Windows Mobile 6.x Standard</li>\r\n<li>Blackberry (all models)</li>\r\n</ul>','',1,21,0,36,'2010-02-23 01:12:31',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-02-23 01:12:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,1,''),(260,'Create a New Reminder','create-a-new-reminder','','<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">You can create a new reminder to help you remember a particular task.</SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><STRONG><SPAN style=\"COLOR: #9a1218\" mce_style=\"color: #9a1218;\"><SPAN style=\"COLOR: #000000\" mce_style=\"color: #000000;\">CREATING A REMINDER</SPAN></SPAN></STRONG></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 12pt\" mce_style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><STRONG><EM>Follow these steps:</EM></STRONG></SPAN></P>\r\n<OL>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the left hand navigation bar, use the down arrow to scroll to the Reminders icon.<BR><BR></SPAN><IMG src=\"http://supportajax.com/images/Reminders/remindersicon.jpg\" mce_src=\"images/Reminders/remindersicon.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><BR></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><STRONG>Click </STRONG>the Reminders icon.<BR><BR>The Reminders page appears.<BR></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To create a Reminder, click the <STRONG>New</STRONG> button.<BR><BR></SPAN><IMG src=\"http://supportajax.com/images/Reminders/newreminderbtn.jpg\" mce_src=\"images/Reminders/newreminderbtn.jpg\"><BR><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><BR>Your Reminders box appears.<BR><BR></SPAN><BR></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter the Pertinent information.</SPAN><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><BR></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif; FONT-SIZE: 10pt\" mce_style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><STRONG>Click </STRONG>Save & Close.<BR>Your Reminder will appear on the Reminders page.</SPAN></LI></OL>','',1,22,0,37,'2009-12-08 22:36:24',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-12-08 22:36:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,''),(261,'Delete A Reminder','delete-a-reminder','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can delete a reminder at any time.</span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Deleting a Reminder</span><br /></span></strong></span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span><em>Follow these steps:</em></span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the left hand navigation bar, use the down arrow to scroll to the Reminders icon.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Click </strong>the Reminders icon.<br />The Reminders page appears.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Highlight the Reminder you wish to Delete.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Click</strong> the Delete button on the upper toolbar. <br />The Reminder is deleted instantly.<br /></span></li>\r\n</ol>','',1,22,0,37,'2009-08-26 21:29:27',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-26 21:29:27','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,''),(262,'Modify a Reminder','modify-a-reminder','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can edit the information of an existing reminder.<br /></span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Modifying Reminders</span><br /></span></strong></span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span><em>Follow these steps:</em></span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the left hand navigation bar, use the down arrow to scroll to the Reminders icon.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Click </strong>the Reminders icon.<br />The Reminders page appears.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To modify Reminder, you can either <strong>double click</strong> on the Reminder itself or <strong>highlight</strong> your Reminder and <strong>click</strong> the Edit button. <br />Your Reminders box appears.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Modify </strong>the information about the Reminder.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Click </strong>Save & Close.<br />Your Reminder will appear on the Reminders page.</span></li>\r\n</ol>','',1,22,0,37,'2009-08-26 20:48:46',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-26 20:48:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,''),(263,'Reminders Overview','reminders-overview','','<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n<meta name=\"ProgId\" content=\"Word.Document\" />\r\n<meta name=\"Generator\" content=\"Microsoft Word 11\" />\r\n<meta name=\"Originator\" content=\"Microsoft Word 11\" />\r\n<link rel=\"File-List\" href=\"file:///C:\\DOCUME~1\\Owner\\LOCALS~1\\Temp\\msohtml1\\01\\clip_filelist.xml\" />\r\n<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState=\"false\" LatentStyleCount=\"156\"> </w:LatentStyles> </xml><![endif]-->\r\n<style><!--\r\n<! \r\n /* Style Definitions */\r\n p.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{mso-style-parent:\"\";\r\n	margin:0in;\r\n	margin-bottom:.0001pt;\r\n	mso-pagination:widow-orphan;\r\n	font-size:12.0pt;\r\n	font-family:\"Times New Roman\";\r\n	mso-fareast-font-family:\"Times New Roman\";}\r\n@page Section1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.25in 1.0in 1.25in;\r\n	mso-header-margin:.5in;\r\n	mso-footer-margin:.5in;\r\n	mso-paper-source:0;}\r\ndiv.Section1\r\n	{page:Section1;}\r\n >\r\n--></style>\r\n<!--[if gte mso 10]> <mce:style><!   /* Style Definitions */  table.MsoNormalTable 	{mso-style-name:\"Table Normal\"; 	mso-tstyle-rowband-size:0; 	mso-tstyle-colband-size:0; 	mso-style-noshow:yes; 	mso-style-parent:\"\"; 	mso-padding-alt:0in 5.4pt 0in 5.4pt; 	mso-para-margin:0in; 	mso-para-margin-bottom:.0001pt; 	mso-pagination:widow-orphan; 	font-size:10.0pt; 	font-family:\"Times New Roman\"; 	mso-ansi-language:#0400; 	mso-fareast-language:#0400; 	mso-bidi-language:#0400;} --> <!--[endif]-->\r\n<p class=\"MsoNormal\">A Reminder can be set to remind you of a particular task you need to complete.</p>\r\n<p class=\"MsoNormal\"><o:p> </o:p></p>\r\n<p class=\"MsoNormal\">This is helpful if you have something to do on a particular day.</p>\r\n<p class=\"MsoNormal\"><o:p> </o:p></p>\r\n<p class=\"MsoNormal\">You can use Reminders from your Desktop, or from the Reminders icon on the left navigation bar.</p>','',1,22,0,37,'2010-05-25 20:23:34',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-05-25 20:23:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,11,''),(264,'Using Reminders','using-reminders','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">A reminder can be set to notify you of a particular task you need to complete.  Reminders can be made from the Reminders section of your Desktop or from the Reminders Icon.<br /></span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span style=\"color: #9a1218;\"><span style=\"color: #000000;\">Using Reminders</span><br /></span></strong></span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong><span><em>Follow these steps:</em></span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the left hand navigation bar, use the down arrow to scroll to the Reminders icon.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Click </strong>the Reminders icon.<br />The Reminders page appears.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To create a new Reminder, <strong>click</strong> the new button on the upper tool bar.<br />The Create New Reminders box appears.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Complete</strong> the information about the Reminder.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the <strong>checkbox</strong> displaying how you would like to receive the Reminder.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Click </strong>Save & Close.<br />Your Reminder will appear on the Reminders page.</span></li>\r\n</ol>','',1,22,0,37,'2009-08-26 19:50:14',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-08-26 19:50:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,''),(265,'Contacting Support','support-central','','We at HyperOffice want you to have the best possible support experience. In order to help you and your organization achieve this goal, we have created several articles explaining our hours of support, escalation procedures and other items of interest.<br /><br />When you communicate with HyperOffice support, please provide us the following information:<br /> \r\n<ul>\r\n<li> Account name or portal login url, e.g. Adam\'s Consulting or adamsconsulting.hyperoffice.com</li>\r\n</ul>\r\n<ul>\r\n<li> Your Name</li>\r\n</ul>\r\n<ul>\r\n<li> Browser and version (if portal issue)</li>\r\n</ul>\r\n<ul>\r\n<li> Operating system and version (if HyperDrive or HyperShare issue)</li>\r\n</ul>\r\n<ul>\r\n<li> Microsoft Outlook version (if HyperShare issue)</li>\r\n</ul>\r\n<ul>\r\n<li>Phone manufacturer, model and carrier (if HyperSynch issue)</li>\r\n</ul>\r\n<ul>\r\n<li> Microsoft Outlook version (if HyperShare sync issue)</li>\r\n</ul>','',1,1,0,1,'2010-07-16 17:35:23',62,'','2010-10-13 23:34:24',62,0,'0000-00-00 00:00:00','2010-07-16 17:35:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,1,'','',0,15,'robots=\nauthor='),(354,'Support Hours','support-hours','','<p>HyperOffice provides live support Monday through Friday, 9:00am to 8:00pm EST. Technical support representatives can be contacted by phone, chat, email or by creating a support ticket.&nbsp;</p>\r\n<p>To reach Support by phone, please call 301.255.0018, select option 4, then option 2. <br /><br />To reach Support by chat, click on <strong>Help </strong>in top right of your HyperOffice portal window, then click the <strong>Chat</strong> icon. Chat hours are limited to Monday through Friday, 10:00am to 7:00pm EST.</p>\r\n<p>To reach Support by email, send to support@hyperoffice.com.</p>\r\n<p>To submit a Support ticket, click on <strong>Help </strong>in the top right of your HyperOffice portal window, then click <strong>Get Support </strong>and select <strong>Open Ticket</strong>.</p>\r\n<p><strong>Note:</strong> All emails and support tickets are responded to within one (1) business day. Emails or support tickets received after 8:00pm on Fridays or days preceding holidays, will be answered the following business day.</p>\r\n<p>Technical Support is currently not available outside of the current support hours.</p>','',1,1,0,1,'2010-10-13 23:35:32',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-13 23:35:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,0,'robots=\nauthor='),(266,'Blank Article','blank-article','','<p>Change out for Menu Item Later<br mce_bogus=\"1\"></p>','',1,1,0,1,'2010-07-16 17:40:05',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-07-16 17:40:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,11,'robots=\nauthor='),(267,'Calendar Menu','calendar-menu','','<p><br mce_bogus=\"1\"></p>','',-2,9,0,18,'2010-07-26 17:02:57',62,'','2010-07-26 17:22:04',62,0,'0000-00-00 00:00:00','2010-07-26 17:02:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=0\nshow_print_icon=0\nshow_email_icon=0\nlanguage=\nkeyref=\nreadmore=',3,0,0,'','',0,32,'robots=\nauthor='),(268,'Calendar Section Tour Video','calendar-section-tour-video','','<p><span name=\"src\"></span>&nbsp;{swf;/media/cal_section_tour.swf;[changeparams]width=500;align=left;[/changeparams]}</p>','',1,9,0,18,'2010-07-27 13:22:57',62,'','2010-10-01 16:44:47',62,0,'0000-00-00 00:00:00','2010-07-27 13:22:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',26,0,2,'','',0,32,'robots=\nauthor='),(275,'Contacts Section Tour','contacts-section-tour','','{swf;media/cont_section_tour.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,16,0,29,'2010-07-27 17:58:51',62,'','2010-10-01 16:57:32',62,0,'0000-00-00 00:00:00','2010-07-27 17:58:51','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,1,'robots=\nauthor='),(269,'Calendars','calendars','','<p style=\"\" mce_style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Calendars give you three ways to keep track of your events and meetings. Personal calendars record events which remain private for each user.&nbsp; A user can then designate specific personal events to be shared with other users by creating Calendar Shares. Group Shared Calendars give users the ability to share calendar events and meetings with group members but keep them private from other groups.</span></span></p>\r\n<p style=\"\" mce_style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\"></span></span><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: small;\" mce_style=\"font-size: small;\"><b>PERSONAL CALENDARS</b></span></span></p>\r\n<ul>\r\n<li>\r\n<div style=\"\" mce_style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Allow users to keep track of their daily schedules.</span></span></div></li>\r\n<li>\r\n<div style=\"\" mce_style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Allows users to keep their calendar events private and block time when other users attempt to schedule meetings at the same time.</span></span><span style=\"font-size: small;\" mce_style=\"font-size: small;\"></span></div></li></ul>\r\n<p><b><span mce_style=\"font-size: small;\" style=\"font-size: small;\"><span mce_style=\"font-family: arial,helvetica,sans-serif;\" style=\"font-family: arial,helvetica,sans-serif;\">GROUP CALENDARS</span></span></b></p>\r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Allow users to create, edit, and display group events.</span></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Allow users to coordinate meetings for group members and external invitees.</span></span></li></ul>\r\n<p><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\"><b><span style=\"font-size: small;\" mce_style=\"font-size: small;\">CALENDAR SHARES</span></b></span></span></p>\r\n<ul>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Allow users to select personal calendar events to share with specific users.</span></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\">Allow assigned users the ability to modify events within the calendar share.</span></span></li></ul>\r\n<p style=\"\" mce_style=\"FONT-FAMILY: \"><span style=\"font-family: arial,helvetica,sans-serif;\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: x-small;\" mce_style=\"font-size: x-small;\"></span></span>&nbsp;</p>\r\n<p style=\"padding-left: 30px;\" mce_style=\"padding-left: 30px;\"><br /></p>','',1,9,0,19,'2010-07-27 13:48:29',62,'','2010-09-08 18:40:02',62,0,'0000-00-00 00:00:00','2010-07-27 13:48:29','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,1,'','',0,323,'robots=\nauthor='),(270,'Basic Calendar Management Video','basic-calendar-management-video','','{swf;media/cal_basic_calendar_management.swf;[changeparams]width=500;align=left;[/changeparams]}','',1,9,0,18,'2010-07-27 15:29:16',62,'','2010-10-01 16:45:50',62,0,'0000-00-00 00:00:00','2010-07-27 15:29:16','0000-00-00 00:00:00','','','show_title=1\nlink_titles=1\nshow_intro=\nshow_section=\nlink_section=\nshow_category=1\nlink_category=1\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',13,0,1,'','',0,9,'robots=\nauthor='),(271,'Create a Recurring Event','create-a-recurring-event','','{swf;media/cal_create_a_recurring_event.swf;[changeparams]width=500;align=left;[/changeparams]}','',1,9,0,18,'2010-07-27 15:44:57',62,'','2010-10-01 16:47:30',62,0,'0000-00-00 00:00:00','2010-07-27 15:44:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,4,'','',0,4,'robots=\nauthor='),(272,'Calendar Share Management','calendar-share-management','','{swf;media/cal_calendar_share_management.swf;[changeparams]width=500;align=left;[/changeparams]}','',1,9,0,18,'2010-07-27 15:45:57',62,'','2010-10-01 16:46:42',62,0,'0000-00-00 00:00:00','2010-07-27 15:45:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,5,'robots=\nauthor='),(273,'Schedule a Meeting','schedule-a-meeting','','{swf;media/cal_schedule_a_meeting.swf;[changeparams]width=500;align=left;[/changeparams]}','',1,9,0,18,'2010-07-27 15:47:13',62,'','2010-10-01 16:48:13',62,0,'0000-00-00 00:00:00','2010-07-27 15:47:13','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,6,'','',0,10,'robots=\nauthor='),(274,'Contacts','contacts','','<P style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Personal Contacts are private contacts which cannot be accessed by other users.</SPAN></SPAN></P>\r\n<P style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Shared Contacts are contacts which can be shared with Group Members.</SPAN></SPAN></P>\r\n<P style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">From the Personal section, you can use the contacts tree to switch from Personal to Shared contacts.</SPAN></SPAN></P>\r\n<P style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Sharing contacts within a group provides all Group Members access to a set of relevant contacts stored in a single location.</SPAN></SPAN></P>\r\n<P><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Updates to contact information are immediately available to all group members. Multiple people can enter notes to track previous calls and use linked items to schedule future calls or review relevant documents such as proposals</SPAN></SPAN>.</P>','',1,16,0,30,'2010-07-27 16:48:08',62,'','2010-09-06 21:58:24',64,0,'0000-00-00 00:00:00','2010-07-27 16:48:08','0000-00-00 00:00:00','','','show_title=1\nlink_titles=\nshow_intro=\nshow_section=0\nlink_section=\nshow_category=0\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,1,'','',0,58,'robots=\nauthor='),(276,'Create Contacts and Custom Fields','create-contacts-and-custom-fields','','{swf;media/cont_create_contacts_and_custom_fields.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,16,0,29,'2010-07-27 18:00:21',62,'','2010-10-01 16:58:37',62,0,'0000-00-00 00:00:00','2010-07-27 18:00:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,1,'robots=\nauthor='),(277,'Contact Management','contact-management','','{swf;media/cont_contact_management.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,16,0,29,'2010-07-27 18:01:15',62,'','2010-10-01 16:55:53',62,62,'2010-10-01 16:55:53','2010-07-27 18:01:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,6,'robots=\nauthor='),(278,'Tasks','tasks','','<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Tasks allow managers to manage multiple projects with ease through a central console. The layout helps managers capture:</SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">project status</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">outstanding tasks</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">team issues</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">events </SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Projects and tasks can be created with:</SPAN></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">deadlines</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">distribution of resources</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">assigning responsibilities</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">notifying assignees</SPAN></LI>\r\n<LI><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">tracking progress. </SPAN></LI></UL>\r\n<P><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Managers and group members can view a Gantt charts and Project Summaries to quickly assess the progress of their projects.</SPAN></P>','',1,11,0,23,'2010-07-27 18:13:00',62,'','2010-09-21 02:11:57',64,64,'2010-09-28 02:24:12','2010-07-27 18:13:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,1,'','',0,31,'robots=\nauthor='),(279,'Tasks Section Tour','tasks-section-tour','','<object codebase=\"http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=10,0,32,18\" classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" type=\"application/x-shockwave-flash\" height=\"478\" width=\"534\" style=\"display: block; margin-left: auto; margin-right: auto;\">\r\n<param name=\"src\" value=\"media/tasks_projects_and_tasks_section_tour.swf\" /><embed height=\"478\" width=\"534\" src=\"media/tasks_projects_and_tasks_section_tour.swf\" type=\"application/x-shockwave-flash\"></embed>\r\n</object>','',1,11,0,22,'2010-08-03 13:51:42',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-03 13:51:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,'robots=\nauthor='),(282,'Documents','documents','','<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Your portal can store documents of any type for personal use and group sharing.&nbsp; Documents stored in the Personal section are private and cannot be viewed by other members of the portal.&nbsp; The group section stores documents that shared between the members of that group. Both sections can organize documents in folders and nested folders. Members of the group can set change notifications on documents and folders. </SPAN></SPAN></P>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Group owners or administrators can view the audit log of document activity. They can also enable versioning on documents and when needed, the earlier versions can be viewed. Besides creating group permissions, administrators can create permissions on individual documents and file folders.</SPAN></SPAN></P>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">HyperDrive allows all users to access their personal and group documents from their local computer. Users can upload or download files by dragging and dropping files into the web folders. Additionally, Microsoft Word, Excel and Powerpoint files&nbsp;are opened, locked, edited and saved directly to the remote file server. PDF files can be viewed only with Adobe Reader.</SPAN></SPAN></P>\r\n<P><B><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">PERSONAL DOCUMENTS</SPAN></B></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Store files for easy access from any browser</SPAN></SPAN></LI>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Kept private from other users in the portal</SPAN></SPAN></LI></UL>\r\n<P><B><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">GROUP DOCUMENTS</SPAN></B></P>\r\n<UL>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\">Store files that are shared between the group members</SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Enable change notifications to monitor document changes and deletions</SPAN></SPAN></SPAN></LI>\r\n<LI><SPAN style=\"FONT-FAMILY: ; FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Store multiple versions of documents</SPAN></SPAN></SPAN></LI></UL>\r\n<P><B><SPAN style=\"FONT-SIZE: small\" mce_style=\"font-size: small;\">HYPERDRIVE</SPAN></B></P>\r\n<UL>\r\n<LI style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Upload and download files by dragging and dropping into local web folders</SPAN></SPAN></LI>\r\n<LI style=\"TEXT-ALIGN: left; FONT-FAMILY: \" mce_style=\"TEXT-ALIGN: left; FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Edit and save Microsoft Word, Excel and Powerpoint directly to remote server<BR><BR></SPAN></SPAN></LI></UL>\r\n<P style=\"TEXT-ALIGN: left; FONT-FAMILY: \" mce_style=\"TEXT-ALIGN: left; FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">Click the arrow to&nbsp;start the video below:<BR><BR></P></SPAN></SPAN>\r\n<P style=\"FONT-FAMILY: \" mce_style=\"FONT-FAMILY: \"><SPAN style=\"FONT-FAMILY: arial,helvetica,sans-serif\" mce_style=\"font-family: arial,helvetica,sans-serif;\"><SPAN style=\"FONT-SIZE: x-small\" mce_style=\"font-size: x-small;\">{swf;http://www.ajaxsupport.hypersupportonline.com/media/documents_section_tour_v3.swf;[changeparams]align=left;[/changeparams]}</SPAN></SPAN></P>','',1,10,0,21,'2010-08-03 14:23:32',62,'','2010-09-30 18:47:49',62,0,'0000-00-00 00:00:00','2010-08-03 14:23:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',9,0,1,'documents','',0,121,'robots=\nauthor='),(283,'Getting Started Documents','getting-started-documents','','{swf;media/getting_started_docs.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,10,0,20,'2010-08-03 15:04:24',62,'','2010-10-01 16:53:56',62,0,'0000-00-00 00:00:00','2010-08-03 15:04:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,0,'robots=\nauthor='),(284,'Getting Started - Calendar Video','getting-started-calendar-video','','<p><img title=\"&quot;src&quot;:&quot;/media/cal_schedule_a_meeting.swf&quot;\" class=\"mceItemFlash\" style=\"display: block; margin-left: auto; margin-right: auto;\" mce_style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"http://www.ajaxsupport.hypersupportonline.com/plugins/editors/tinymce/jscripts/tiny_mce/plugins/media/img/trans.gif\" mce_src=\"plugins/editors/tinymce/jscripts/tiny_mce/plugins/media/img/trans.gif\" width=\"534\" height=\"478\"></p>','',-2,9,0,18,'2010-08-03 15:12:14',62,'','2010-09-14 16:54:36',62,0,'0000-00-00 00:00:00','2010-08-03 15:12:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',8,0,0,'','',0,18,'robots=\nauthor='),(309,'Top Panel','top-panel','','<H3><IMG alt=\"\" align=left src=\"http://ajaxsupport.hypersupportonline.com/images/stories/food/food/phone.png\" mce_src=\"images/stories/food/food/phone.png\"><SPAN style=\"COLOR: #ffffff\" mce_style=\"color: #ffffff;\">Phone Support Hours<BR><BR>Monday through Friday<BR><BR>9:00 am - 8:00 pm EST<BR><BR>301.255.0018 option 4, option2</SPAN></H3>','',0,1,0,54,'2010-08-25 00:00:48',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-25 00:00:48','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,0,'robots=\nauthor='),(285,'Documents Section Tour','documents-section-tour','','{swf;media/documents_section_tour_v3.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,10,0,20,'2010-08-03 15:13:46',62,'','2010-10-01 16:53:10',62,0,'0000-00-00 00:00:00','2010-08-03 15:13:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,4,'robots=\nauthor='),(355,'Documents Opening Blank using HyperDriveMounter','documents-opening-blank-using-hyperdrivemounter','','<p><span style=\"font-size: 12pt;\"><strong>Symptoms</strong></span></p>\r\n<p>Microsoft Powerpoint, Word or Excel documents do not display content when opened through HyperDriveMounter.\r\n<hr />\r\n</p>\r\n<p><strong><span style=\"font-size: 12pt;\">Products Affected</span></strong></p>\r\n<p>HyperDriveMounter, Microsoft Outook 2010\r\n<hr />\r\n</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Resolution</strong></span></p>\r\n<p>Located the HyperOffice folder in your Programs or Start Programs directory. Launch the HyperDriveMounter from the HyperDriveMounter folder. Click on the <strong>Un mount</strong> tab, select the drive from the dropdown and click <strong>Unmount</strong></p>\r\n<p>Click on the \'Mount\' tab and fill-in:</p>\r\n<ul>\r\n<li>Email</li>\r\n<li>Password</li>\r\n<li>Drive</li>\r\n<li>Click on <strong>Advanced </strong>button, replace \'hyperdrive2.hyperoffice.com\' with \'hyperdrivevista.hyperoffice.com\' and click <strong>Mount</strong>.</li>\r\n</ul>','',1,40,0,59,'2010-10-19 18:49:45',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-19 18:49:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,2,'robots=\nauthor='),(286,'Basic Document Management','basic-document-management','','{swf;media/docs_basic_document_management.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,10,0,20,'2010-08-03 15:14:47',62,'','2010-10-01 16:52:30',62,0,'0000-00-00 00:00:00','2010-08-03 15:14:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,3,'robots=\nauthor='),(287,'Advanced Document Management','advanced-document-management','','{swf;media/docs_advanced_document_management.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,10,0,20,'2010-08-03 15:15:35',62,'','2010-10-01 16:50:58',62,0,'0000-00-00 00:00:00','2010-08-03 15:15:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,11,'robots=\nauthor='),(288,'Support_Yoo','supportyoo','','<div style=\"width: 200px; height: 200px; text-align: center;\"><img style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"images/stories/food/icon-operator.jpg\" mce_src=\"images/stories/food/icon-operator.jpg\" /></div>','',1,23,0,40,'2010-08-03 16:13:31',62,'','2010-08-03 18:58:34',62,0,'0000-00-00 00:00:00','2010-08-03 16:13:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,3,'','',0,0,'robots=\nauthor='),(289,'Business Yoo','business-yoo','','<div style=\"width: 200px; height: 200px; text-align: center;\"><img style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"images/stories/food/icon-modules.jpg\" mce_src=\"images/stories/food/icon-modules.jpg\" /></div>','',1,23,0,40,'2010-08-03 16:14:36',62,'','2010-08-03 18:58:50',62,0,'0000-00-00 00:00:00','2010-08-03 16:14:36','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,2,'','',0,0,'robots=\nauthor='),(290,'Training Yoo','training-yoo','','<div style=\"width: 200px; height: 200px; text-align: center;\"><img style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"images/stories/food/icon-contenteditors.jpg\" /></div>','',1,23,0,40,'2010-08-03 16:16:14',62,'','2010-08-03 18:57:23',62,63,'2010-08-17 18:29:18','2010-08-03 16:16:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,1,'','',0,0,'robots=\nauthor='),(292,'Blank Ticket','blank-ticket','','<p align=\"center\"><span style=\"color: #c0c0c0;\">_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br /></span></p>','',1,33,0,49,'2010-08-12 15:34:27',62,'','2010-10-02 04:26:29',62,0,'0000-00-00 00:00:00','2010-08-12 15:34:27','0000-00-00 00:00:00','','','show_title=0\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',15,0,2,'','',0,26,'robots=\nauthor='),(343,'Basic Mail Management','basic-mail-management','','{swf;media/email_basic_mail_management.swf;[changeparams]width=550;align=left;[/changeparams]}','',-2,8,0,62,'2010-10-03 06:43:46',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-03 06:43:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,3,'robots=\nauthor='),(344,'Mail Section Tour','mail-section-tour','','{swf;media/mail_section_tour.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,8,0,62,'2010-10-03 06:50:21',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-03 06:50:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,9,'','',0,1,'robots=\nauthor='),(345,'Mail Settings','mail-settings','','{swf;media/mail_settings.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,8,0,62,'2010-10-03 06:53:34',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-03 06:53:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,8,'','',0,0,'robots=\nauthor='),(346,'Composing Email','composing-email','','{swf;media/email_composing.swf;[changeparams]width=550;align=left;[/changeparams]}','',-2,8,0,62,'2010-10-03 06:55:55',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-03 06:55:55','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,1,'robots=\nauthor='),(347,'Basic Mail Management','basic-mail-management','','{swf;media/email_basic_mail_management.swf;[changeparams]width=550;align=left;[/changeparams]}','',1,8,0,62,'2010-10-03 06:58:21',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-10-03 06:58:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,7,'','',0,0,'robots=\nauthor='),(348,'Customizing Mail (old video)','customizing-mail','','{swf;media/email_customizing_email.swf;[changeparams]width=550;align=left;[/changeparams]}','',0,8,0,62,'2010-10-03 07:00:23',62,'','2010-10-03 07:02:11',62,0,'0000-00-00 00:00:00','2010-10-03 07:00:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,6,'','',0,1,'robots=\nauthor='),(349,'Composing Mail (old video)','composing-mail','','{swf;media/email_composing.swf;[changeparams]width=550;align=left;[/changeparams]}','',0,8,0,62,'2010-10-03 07:02:47',62,'','2010-10-03 07:04:23',62,0,'0000-00-00 00:00:00','2010-10-03 07:02:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,5,'','',0,1,'robots=\nauthor='),(350,'Sending Mail Attachments (old video)','sending-mail-attachments','','{swf;media/email_attaching_documents_sending_email.swf;[changeparams]width=550;align=left;[/changeparams]}','',0,8,0,62,'2010-10-03 07:05:47',62,'','2010-10-03 07:07:00',62,0,'0000-00-00 00:00:00','2010-10-03 07:05:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,1,'robots=\nauthor='),(351,'Email Folders (old video)','email-folders','','{swf;media/email_folders.swf;[changeparams]width=550;align=left;[/changeparams]}','',0,8,0,62,'2010-10-03 07:07:20',62,'','2010-10-03 07:08:36',62,0,'0000-00-00 00:00:00','2010-10-03 07:07:20','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,1,'robots=\nauthor='),(293,'Forgot Password','forgot-password','','<h1>Lost your Password?</h1>\r\n<table class=\"login-page\" border=\"0\" cellspacing=\"0\">\r\n<tbody>\r\n<tr valign=\"top\">\r\n<td class=\"rightborder\"><br /> <form name=\"sendtkt\" action=\"index.php\" method=\"post\"> <input name=\"act\" value=\"sendtkt\" type=\"hidden\" />\r\n<div class=\"formrow\"><span class=\"label\"> Email : </span> <span class=\"field\"> <input name=\"email\" class=\"singleline-field\" type=\"text\" /> </span></div>\r\n<div class=\"formrow\"><span class=\"field\"> <input name=\"submit\" value=\"Send password\" type=\"submit\" /> <input name=\"submit1\" value=\"Back\" onclick=\"javascript:window.back();\" type=\"button\" /> </span></div>\r\n</form></td>\r\n<td>\r\n<div class=\"tabledata\"><b>Check your ticket status!</b><br /> Click here to login to your control panel.<br /> <a href=\"index.php\">Login Now</a></div>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<div class=\"footer\"></div>','',-2,33,0,49,'2010-08-12 16:26:18',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-12 16:26:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,'robots=\nauthor='),(294,'Training Policies','training-policies','','<p><strong>Cancellation Policy</strong><br />If for any reason you need to cancel your training course, please contact your assigned trainer or email training@hyperoffice.com no later than one week prior to your training session. This will give us a chance to fill your reserved session with another customer. Communication must be received in the form of a phone call or email in order to cancel your session. Cancellation is permitted without penalty one week prior to the training date.<br /><br /><strong>Late Cancellation</strong><br />No show or late cancellation usually makes it impossible to fill your session with another customer. Therefore, HyperOffice will forfeit your fee for `no show’ or late cancellation.</p>','',-2,35,0,51,'2009-06-16 23:02:16',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 23:02:16','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(295,'HyperOffice - Calendar, Contacts, Project Management, Notes','hyperoffice-calendar-contacts-project-management-notes','','<p><strong>Length:</strong> 30 minutes<br /><strong>Audience:</strong> User<br /><strong>Course Description:</strong> Learn how to use share information with your team using the Shared Calendars, Contacts and Project Tasks. Additionally, learn how to use notes, reminders and your personal calendar to keep track of your events as you plan your work day.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Understand the difference between Personal and Group items<br /></li>\r\n<li>How to create notes and reminders<br /></li>\r\n<li>How to create an event (personal and public) <br /></li>\r\n<li>How to create a meeting<br /></li>\r\n<li>How to create a contact<br /></li>\r\n<li>Review how to import contacts<br /></li>\r\n<li>How to create projects and tasks<br /></li>\r\n<li>How to ‘Link’ items together<br /></li>\r\n<li>How to access online help, training videos and open a support ticket</li>\r\n</ul>','',-2,35,0,51,'2009-06-16 23:01:58',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 23:01:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(296,'HyperOffice - Document Management & HyperDrive','hyperoffice-document-management-a-hyperdrive','','<p><strong>Length:</strong> 30 minutes<br /><strong>Audience:</strong> User<br /><strong>Course Description:</strong> HyperOffice has permission control over documents at a group, user, folder or document level. Learn how to upload files, manage revisions, set permissions and more.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>How to upload documents to the HyperOffice portal<br /></li>\r\n<li>How to lock documents<br /></li>\r\n<li>How to subscribe to change notification<br /></li>\r\n<li>How to install HyperDrive<br /></li>\r\n<li>How to setup version control<br /></li>\r\n<li>How to change a document’s permission<br /></li>\r\n<li>How to ‘Link’ items together<br /></li>\r\n<li>How to access online help, training videos and open a support ticket<br /></li>\r\n</ul>','',-2,35,0,51,'2009-06-16 23:01:35',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 23:01:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(297,'HyperOffice - Administrator Training','hyperoffice-administrator-training','','<p><strong>Length:</strong> 1 hour<br /><strong>Audience:</strong> up to 3 administrators<br /><strong>Course Description:</strong> Learn how to setup your portal for users and projects. Our trainers will guide you through the features and help you decide the best way to implement your portal.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Understand the difference between portal and group administrators<br /></li>\r\n<li>Modify a user’s password<br /></li>\r\n<li>Create and delete users<br /></li>\r\n<li>Create aliases<br /></li>\r\n<li>Create, modify and remove a group<br /></li>\r\n<li>Add and remove a user from a group<br /></li>\r\n<li>Modify a group’s properties<br /></li>\r\n<li>Modify document folder permissions within a Group<br /></li>\r\n<li>Customize a user’s view of the portal or group<br /></li>\r\n<li>How to access online help, training videos and open a support ticket<br /></li>\r\n</ul>','',-2,35,0,51,'2009-06-16 23:01:21',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 23:01:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,1,'robots=\nauthor='),(298,'Portal Customization & Publisher','portal-customization-a-publisher','','<P><STRONG>Length:</STRONG> 1 hour<BR><STRONG>Audience:</STRONG> up to 3 administrators<BR><STRONG>Course Description:</STRONG> HyperOffice administrators learn how to navigate your users through the group information by customizing your group’s homepage with images, links, and HyperOffice modules.<BR><BR>After completing this course you will be able to:</P>\r\n<UL>\r\n<LI>Create and modify profiles<BR></LI>\r\n<LI>How to create pages to navigate through the group information<BR></LI>\r\n<LI>How to use the Publisher wizards, Link, Image and Module<BR></LI>\r\n<LI>How to create ‘snippets’ for re-use on the group’s pages<BR></LI>\r\n<LI>How to toggle between the menu interface and html code<BR></LI></UL>','',-2,35,0,51,'2009-06-16 23:00:53',71,'','2010-05-24 02:10:58',64,0,'0000-00-00 00:00:00','2009-06-16 23:00:53','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(299,'HyperOffice - Time Sheets & Expenses','hyperoffice-time-sheets-a-expenses','','<p><strong>Length:</strong> 30 minutes<br /><strong>Audience:</strong> up to 3 administrators<br /><strong>Course Description: </strong>Administrators learn how to use the timesheet and expense workflow applications. The applications allow your users to submit timesheets and expense reports to management for approval and reimbursement. <br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>How to configure timesheets and expenses for users<br /></li>\r\n<li>How to define user settings for timesheets and expenses<br /></li>\r\n<li>How to add categories for time allocation<br /></li>\r\n<li>How to add items for expense reimbursement<br /></li>\r\n</ul>','',-2,35,0,51,'2009-06-16 23:00:35',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 23:00:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(300,'HyperMeeting - Online Meetings Made Simple','hypermeeting-online-meetings-made-simple','','<p><strong>Length:</strong> 30 minutes<br /><strong>Audience:</strong> User<br /><strong>Course Description:</strong> HyperMeeting brings the power of online meetings to small and mid-sized businesses with easy-to-use web and audio conferencing solutions. Learn how to conduct online meetings and collaborate with large audiences spread across locations with a few mouse clicks.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Subscribe to a meeting.<br /></li>\r\n<li>Launch a meeting.<br /></li>\r\n<li>Invite attendees to a meeting.<br /></li>\r\n<li>Record audio, published PowerPoint presentations and application sharing.<br /></li>\r\n<li>Utilize all the tools to present meetings:<br />o Publish Microsoft PowerPoint, Word and Excel files<br />o Share applications from your desktop<br />o Poll the meeting attendees<br />o Use the pointer and highlighter</li>\r\n</ul>','',-2,35,0,51,'2009-06-16 22:59:59',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 22:59:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(305,'HyperOffice - New Administrator Training ','hyperoffice-new-administrator-training-','','<p><strong>Length:</strong> 1 hour<br /><strong>Audience:</strong> up to 3 administrators<br /><strong>Course Description:</strong> Learn how to setup your portal for users and projects. Our trainers  will guide you through the features and help you decide the best way to  implement your portal.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Understand the difference between portal and group administrators</li>\r\n<li>Modify a user’s password</li>\r\n<li>Create and delete users</li>\r\n<li>Create aliases</li>\r\n<li>Create, modify and remove a group</li>\r\n<li>Add and remove a user from a group</li>\r\n<li>Modify a group’s properties</li>\r\n<li>Modify document folder permissions within a Group</li>\r\n<li>Customize a user’s view of the portal or group</li>\r\n<li>How to access online help, training videos and open a support ticket</li>\r\n</ul>','',1,35,0,51,'2010-08-16 17:19:43',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-16 17:19:43','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,2,'robots=\nauthor='),(301,'HyperShare - Setting up MS Outlook Mail & Synchronization with HyperOffice','hypershare-setting-up-ms-outlook-mail-a-synchronization-with-hyperoffice','','<p><strong>Length:</strong> 30 minutes<br /><strong>Audience:</strong> User<br /><strong>Course Description:</strong> Learn how to synchronize HyperOffice with your MS Outlook client. We will also help you set-up you MS Outlook client to receive email via POP or IMAP protocols.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Install and configure HyperShare<br /></li>\r\n<li>Set-up your MS Outlook email account, POP or IMAP<br /></li>\r\n<li>Understand your HyperOffice Spam and Quarantine folders<br /></li>\r\n<li>Review POP accounts in HyperOffice<br /></li>\r\n<li>How to access online help, training videos and open a support ticket</li>\r\n</ul>','',-2,35,0,51,'2009-06-16 22:58:42',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-06-16 22:58:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',0,0,0,'','',0,0,'robots=\nauthor='),(302,'HyperOffice - Administrator Training','hyperoffice-administrator-training','','<p><strong>HyperOffice New Administrator Orientation</strong><br /><br /> Learn how to setup your HyperOffice portal for users and projects. We  will guide you through the features and help you decide the best way  implement your portal.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Understand the difference between portal and group administrators</li>\r\n<li>Modify a user\'s password</li>\r\n<li>Create and delete users</li>\r\n<li>Create aliases</li>\r\n<li>Create, modify and remove a group</li>\r\n<li>Add and remove a user from a group</li>\r\n<li>Modify a group\'s properties</li>\r\n<li>Modify document folder permissions within a group</li>\r\n<li>Customize a user\'s view of the portal or group</li>\r\n</ul>','',1,36,0,52,'2009-06-16 23:01:21',62,'','2010-08-16 17:17:04',62,0,'0000-00-00 00:00:00','2009-06-16 23:01:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,0,'robots=\nauthor='),(303,'Getting Started with HyperBase','getting-started-with-hyperbase','','<p><strong>Getting Started with HyperBase</strong><br /> Learn how to setup HyperBase\'s online database management solution.  <br /><br /> Topics to be covered:</p>\r\n<ul>\r\n<li>Creating tables and forms from scratch</li>\r\n<li>Importing data into a table</li>\r\n<li>Creating forms; manually and automatically</li>\r\n<li>Creating table lookups</li>\r\n<li>Creating views</li>\r\n<li>Establish user access and permissions</li>\r\n<li>Contacting Support</li>\r\n</ul>','',1,36,0,52,'2010-08-16 17:17:07',62,'','2010-08-16 17:26:26',62,0,'0000-00-00 00:00:00','2010-08-16 17:17:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,1,'','',0,1,'robots=\nauthor='),(304,'Introduction to Wiki and Site Publisher','introduction-to-wiki-and-site-publisher','','<strong>Introduction to Wiki and Site Publisher</strong><br /> This session will cover how to create a wiki and customize a group homepage in the HyperOffice product<br /><br /> The wiki will allow users of a group to communicate through simple  text and hyperlinks on one or more pages of content.   Site publisher gives the adminstrator the ability to customize look and  content of a homepage to deliver a unique message or brand to the users  within a group.','',1,36,0,52,'2010-08-16 17:17:31',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-16 17:17:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,4,'robots=\nauthor='),(306,'Setting up HyperShare & Microsoft Outlook ','setting-up-hypershare-a-microsoft-outlook-','','<p><strong>Length:</strong> 60 minutes<br /><strong>Audience:</strong> up to 3 users<br /><strong>Course Description:</strong> Learn how to synchronize HyperOffice with your MS Outlook client. We  will also help you set-up you MS Outlook client to receive email via POP  or IMAP protocols.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Install and configure HyperShare</li>\r\n<li>Set-up your MS Outlook email account, POP or IMAP</li>\r\n<li>Understand your HyperOffice Spam and Quarantine folders</li>\r\n<li>Review POP accounts in HyperOffice</li>\r\n<li>How to access online help, training videos and open a support ticket</li>\r\n</ul>','',1,35,0,51,'2010-08-16 17:20:07',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-16 17:20:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,1,'robots=\nauthor='),(307,'HyperOffice - Site Publisher & Profile Creation ','hyperoffice-site-publisher-a-profile-creation-','','<p><strong>Length:</strong> 1 hour<br /><strong>Audience:</strong> up to 3 administrators<br /><strong>Course Description:</strong>HyperOffice  administrators learn how to navigate your users through the group  information by customizing your group’s homepage with images, links, and  HyperOffice modules.<br /><br />After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Create and modify profiles to define the user login experience</li>\r\n<li>How to create a unique homepage with your images and information</li>\r\n<li>How to use the Site Publisher tools e.g. menus, containers, html blocks, modules, etc.</li>\r\n<li>How to create page templates</li>\r\n</ul>','',1,35,0,51,'2010-08-16 17:20:42',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-16 17:20:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,1,'robots=\nauthor='),(308,'Getting Started with HyperBase ','getting-started-with-hyperbase-','','<p><strong>Length:</strong> 1 hour<br /><strong>Audience:</strong> up to 3 administrators<br /><strong>Course Description: </strong>Learn  how to setup HyperOffice\'s online database management solution.  HyperBase&nbsp;brings the power of databases to your growing organization as a  simple, user friendly solution. Import data or use easy to create web forms to collect data, organize it any way you like with simple clicks, and use a querying tool to draw insights.</p>\r\n<p>After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Creating tables and forms from scratch </li>\r\n<li>Importing data into a table </li>\r\n<li>Creating forms; manually and automatically </li>\r\n<li>Creating table look-ups </li>\r\n<li>Creating views </li>\r\n<li>Establish user access and permissions</li>\r\n<li>Contacting Support </li>\r\n</ul>','',1,35,0,51,'2010-08-16 17:21:31',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2010-08-16 17:21:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,12,'robots=\nauthor='),(310,'Contacting HyperOffice Support by Phone','contacting-hyperoffice-support-by-phone','','<p><span id=\"bodyfont\"><span id=\"bodyfont\" style=\"font-family: Verdana; font-size: 12px;\" mce_style=\"font-family: Verdana; font-size: 12px;\">\r\n<p style=\"font-family: Arial; font-size: 10pt;\" mce_style=\"font-family: Arial; font-size: 10pt;\">So  that we may&nbsp;provide you with the highest level of customer service  possible, please follow the steps below and check these resources <span style=\"font-style: italic; font-weight: bold;\" mce_style=\"font-style: italic; font-weight: bold;\">prior</span> to contacting the HyperOffice Support Center via telephone:</p>\r\n<ul>\r\n<li>\r\n<div style=\"font-family: Arial; font-size: 10pt;\" mce_style=\"font-family: Arial; font-size: 10pt;\">If you have a question about how to use your HyperOffice Productsl, please refer to the Topics Articles and Videos for an answer to your question. If the product documentation does not  answer your question, we will then be happy to further explain any  missing details.</div>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li>\r\n<div style=\"font-family: Arial; font-size: 10pt;\" mce_style=\"font-family: Arial; font-size: 10pt;\">If you are experiencing a system availability/performance issue, please check the <a target=\"_blank\" mce_href=\"http://twitter.com/HyperSupport\" href=\"http://twitter.com/HyperSupport\">HyperOffice Twitter Page</a> for any known system-wide issues. If the issue that you are reporting is not listed in the Twitter Update,  then please use the \"Open a Ticket\" option to report that your issue, or use the Live Chat feature.</div>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li>\r\n<div style=\"font-family: Arial; font-size: 10pt;\" mce_style=\"font-family: Arial; font-size: 10pt;\">Please&nbsp;identify and write-down your HyperOffice login url, username and computer operating system <span id=\"bodyfont\"><span id=\"bodyfont\" style=\"font-family: Verdana; font-size: 12px;\" mce_style=\"font-family: Verdana; font-size: 12px;\"> for future reference</span></span>. This will help us assist you in a more efficient manner.<br /></div>\r\n</li>\r\n</ul>\r\n<p style=\"font-family: Arial; font-size: 10pt;\" mce_style=\"font-family: Arial; font-size: 10pt;\">Upon completion of the steps above, please dial&nbsp;1-301-255-0018 and select Option #4, then #2 for the HyperOffice Support Center</p>\r\n</span></span></p>','',1,34,0,50,'2010-09-03 13:41:06',62,'','2010-09-03 13:57:44',62,0,'0000-00-00 00:00:00','2010-09-03 13:41:06','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,1,'','',0,10,'robots=\nauthor='),(314,'Getting Started - Calendar','getting-started-calendar','','{swf;media/getting_started_calendar.swf;[changeparams]width=500;align=left;[/changeparams]}','',1,9,0,18,'2010-09-14 16:55:29',62,'','2010-10-01 16:43:57',62,0,'0000-00-00 00:00:00','2010-09-14 16:55:29','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',11,0,5,'','',0,14,'robots=\nauthor='),(315,'Compatibility View in Internet Explorer 8','compatibility-view-in-internet-explorer-8','','<p>Internet Explorer 8 is a new release and some websites may not yet be ready for the new browser. Click the <strong>Compatibility View</strong> toolbar button to display the website as viewed in Internet Explorer 7, which will correct display problems like misaligned text, images, or text boxes. This option is on a per site basis and all other sites will continue to display with Internet Explorer 8 functionality. When you click on the Compatibility View button for a site, you don’t need to do it again as the next time you visit that site the browser will show it in compatibility mode. If for some reason you’d like to go back to browsing with Internet Explorer 8 functionality on that site, simply click the <strong>Compatibility View</strong> button again.</p>\r\n<p><img src=\"images/articles/compatibilityview.jpg\" /></p>\r\n<p>You can maintain a list within Internet Explorer 8 for sites that should be displayed in Compatibility View. From the <strong>Command Bar</strong>, select <strong>Tools</strong>, and then select <strong>Compatibility View Settings</strong> to add and remove sites from this list. There are also options for viewing all websites and intranet sites in Compatibility View.</p>\r\n<p><img src=\"images/articles/compatibilityview2.jpg\" /></p>','',0,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 18:47:51',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,1,'robots=\nauthor='),(316,'Drag and Drop Upload Failure - Shared Documents','drag-and-drop-upload-failure-shared-documents','','<p><strong>Known Issue:</strong></p>\r\n<p>When using the Drag Files feature in the Document Section (Personal and Shared), the uploader appears to finish uploading but redirects you to the Group Membership screen. This is specific to Internet Explorer browsers.</p>\r\n<p><strong>Workaround:</strong></p>\r\n<p>As an immediate fix, <span style=\"text-decoration: underline;\">clear your browser\'s Cookies and Cache</span>.&nbsp;</p>\r\n<p>In the Internet Explorer Tools option select&nbsp;Internet Options &gt; Delete (under Browsing History), and click Delete Files, and click Delete Cookies.&nbsp; Close out of the Browser completely and log back in to HyperOffice.&nbsp; The uploader should now work.</p>\r\n<p>Another alternative is to use <strong><span style=\"text-decoration: underline;\">HyperDrive</span></strong>. HyperDrive is the most efficient method of managing your files.&nbsp; HyperDrive is a local webDAV client that can be downloaded from Settings &gt; Account &gt; Setup Your HyperDrive.&nbsp; It allows you to use a Windows Explorer-like interface to Drag and Drop documents, as well as gives you the ability to Open/Modify/Save most Microsoft file-types and open PDFs stored in your HyperOffice portal.</p>','',0,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 18:47:01',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,8,'','',0,0,'robots=\nauthor='),(317,'File Names Truncated - Mozilla Firefox','file-names-truncated-mozilla-firefox','','<p><strong>Issue:</strong></p>\r\n<p>After clicking on a file to download from your \"My Documents\" or \"Shared Documents\" folders, the file name is shorter, sometimes removing the extension or the last parts of the file name.</p>\r\n<p><strong>Explanation:</strong></p>\r\n<p>This is a bug in Firefox that does not handle spaces in file names well.</p>\r\n<p><strong>Workaround:</strong></p>\r\n<p><span style=\"text-decoration: underline;\">Rename your files</span> without spaces by removing them or inserting an underscore, or <span style=\"text-decoration: underline;\">use Internet Explorer</span>.</p>','',0,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 18:47:23',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,6,'','',0,0,'robots=\nauthor='),(318,'IMAP Folders and Special Characters','imap-folders-and-special-characters','','<p><span style=\"font-size: 12pt;\"><strong>Symptoms</strong></span></p>\r\n<p>Email folders containing special characters that display normally in HyperOffice do not&nbsp;update their contents&nbsp;in your Outlook IMAP connection.&nbsp;</p>\r\n<p>IMAP does not read certain characters in folder names while updating content over the internet.&nbsp; The invalid character list contains: #, $, %, &amp;, *\r\n<hr />\r\n</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Products Affected</strong></span></p>\r\n<p>Microsoft Outlook (all versions), Mozilla Thunderbird\r\n<hr />\r\n</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Resolution</strong></span></p>\r\n<p>The only way to get the folders to update properly is to remove the special characters either by using spaces or underscores.</p>','',1,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 18:46:26',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,9,'','',0,1,'robots=\nauthor='),(319,'Mail Folder Navigation in Internet Explorer','mail-folder-navigation-in-internet-explorer','','<p><strong>Issue:</strong></p>\r\n<p>The page view does not always change while switching between Mail Folders in your Personal Mail section.</p>\r\n<p><strong>Explanation:</strong></p>\r\n<p>This issue is related to the browser\'s ability to update the webpage in a normal fashion.&nbsp; The problem typically occurs in Internet Explorer 7 and 8.</p>\r\n<p><strong>Workaround:</strong></p>\r\nIn the Internet Explorer browser, go to: Tools &gt;&nbsp;Internet Options.<br /><br />1. Under General &gt; Settings (listed in \'Browsing History\')&nbsp;\'Check for new versions of stored pages\'&nbsp;should be set to:&nbsp;\'Automatically\'<br /><br />2. Under Security &gt; Trusted Sites,&nbsp;both <a href=\"https://securedurl.com\">https://securedurl.com</a> and <a href=\"http://hyperoffice.com\">http://hyperoffice.com</a> should be added as a Trusted Site.<br /><br />3. Under Privacy&nbsp;&gt; Sites, both&nbsp;https://securedurl.com and <a href=\"http://hyperoffice.com\">http://hyperoffice.com</a> should be added as an \'Allowed\' Site.','',0,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 18:49:02',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,1,'robots=\nauthor='),(320,'No Email Formatting - Mozilla Firefox','no-email-formatting-mozilla-firefox','','<p><strong>Known Issue:</strong></p>\r\n<p>Composing email in Firefox does not allow normal text formatting.</p>\r\n<p><strong>Explanation:</strong></p>\r\n<p>Firefox is not currently capatible with Rich Text Formatting through our WebMail client.</p>\r\n<p><strong>Workaround:</strong></p>\r\n<p><span style=\"text-decoration: underline;\">Use Internet Explorer.</span></p>\r\n<p> </p>','',0,40,0,59,'2009-01-06 17:06:54',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,7,'','',0,0,'robots=\nauthor='),(321,'Recipients Getting Blank Emails','recipients-getting-blank-emails','','<p><strong>Issue</strong></p>\r\n<p>This problem occurs when replying or forwarding emails.&nbsp; You type up an email, click send, and the recipient replies back saying that you sent them a blank email!</p>\r\n<p><strong><span style=\"font-size: 10pt;\">Explanation</span></strong></p>\r\n<p>This problem occurs because of a Javascript error caused by a mal-formatted <strong>Default Font Color</strong> setting in your Email Settings.</p>\r\n<p><strong><span style=\"font-size: 10pt;\">Workaround</span></strong></p>\r\n<p>Check the <strong>Default Font Color</strong> setting in your Mail setting,&nbsp;go to <strong>Settings</strong> &gt; <strong>Mail</strong>, and select a new color from the color picker to the right of the box or enter the hexidecimal equivalent preceded by a # (#000000) for <strong>Font Color</strong>.&nbsp; <strong>Apply your changes</strong>, and&nbsp;the&nbsp;emails you compose&nbsp;should be received normally..</p>','',0,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 17:23:57',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,10,'','',0,0,'robots=\nauthor='),(322,'Session Timeout - HyperDrive Download','session-timeout-hyperdrive-download','','<p><strong>Known Issue:</strong></p><p>When attempting to get to the HyperDrive download Page after clicking the \"Support\" button, you get a \"Session Timeout\" message and are unable to download the HyperDrive Software.</p><p><strong>Workaround:</strong></p><p>From your main HyperOffice page, <u>go to \"Settings\"</u> (bottom left-hand corner), and click \"Account\".  Click \"Setup Your HyperDrive\", and in the new window that pops up, click \"Download HyperDrive\" down at the bottom.  This will prompt you to download the proper version of HyperDrive for your Operating System.</p>','',0,40,0,59,'2009-01-06 17:06:54',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,'robots=\nauthor='),(323,'UID Error Message - IMAP Email','uid-error-message-imap-email','','<p><span style=\"font-size: 12pt;\"><strong>Symptoms</strong></span></p>\r\n<p>When reading email in your 3rd-party mail client, you sporadically receive a pop-up stating:</p>\r\n<p>\"The UID of a message changed unexpectedly.&nbsp; This typically indicates a server bug.&nbsp; Your program may not function properly after this.\"</p>\r\n<p style=\"padding-left: 30px;\">MsgSeqNum 000: Previous UID: 12345678, New UID: 12345789.<br />Protocol: IMAP<br />Server: imap.HyperOffice.com<br />Port: 143<br />Error Code: 0x800CCCDB</p>\r\n<p>This error occurs when you have both an IMAP connection open to a specific folder in the mail client and also a WebMail session open looking at that same folder.</p>\r\n<p>\r\n<hr />\r\n</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Products Affected</strong></span></p>\r\n<p>Microsoft Outlook (all versions), Mozilla Thunderbird\r\n<hr />\r\n</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Resolution</strong></span></p>\r\n<p>Navigate away from that folder in your browser or your 3rd-party mail client.&nbsp; It is advised that you only access your mail through only one method at a time.</p>','',1,40,0,59,'2009-01-06 17:06:54',62,'','2010-10-19 18:43:41',62,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,2,'robots=\nauthor='),(324,'A Quick Admin\'s Guide to Setting Up Email','a-quick-admins-guide-to-setting-up-email','','<p>HyperOffice can be a hub for all your incoming mail, or simply be a way to reach out and view your other Email Accounts from a single location. With the purchase of Business Email, you get the highest grade Spam and Virus protection as well as your favorite filtering, forwarding, and Email customization features.</p>\r\n<p>You can access your HyperOffice mail directly from your Company\'s Portal, or from virtually any 3rd-party local mail client, mobile phone, or external webmail tool.<br /><br /><span style=\"font-size: 12pt;\"><span style=\"font-size: 10pt;\"><strong>Purchasing Business Email:</strong></span><br /></span><br />Making the decision to integrate Business Email into your HyperOffice Collaboration Suite is usually an easy one--Afterall, getting all of your important emails coming in from all your clients is key to a successful business. The fact that you can link to Emails from any other item in HyperOffice (Contact, Task, Calendar Event, Note...) is just icing on the cake. </p>\r\n<p>If you are interested in getting your Email integrated with HyperOffice, simply call into your Account Manager or into Support and we will be happy to get you started.</p>\r\n<p><span style=\"font-size: 14pt;\"><strong>Steps to Setting up Email with HyperOffice</strong></span></p>\r\n<p><span style=\"font-size: 12pt;\"><strong>1.  Creating Users</strong></span></p>\r\n<p>Creating Users is the first step to ensuring your transition to HyperOffice is an easy one.  When you create your users, you are also creating email addresses and Inboxes for each of those users. </p>\r\n<p>If you have pre-existing and active email addresses, this step is especially important because you want the username to match the first part of your existing email address (<username>@yourdomain.com).</p>\r\n<p>For details on how to create users, please refer to our Help article here:</p>\r\n<p> </p>\r\n<p><span style=\"font-size: 12pt;\"><strong>2.  Creating Aliases</strong></span></p>\r\n<p>Creating Aliases is very similar to creating Users, in that you are creating active email addresses that can receive mail in the system.  The difference between an Alias and a User, however, is that an Alias\' job is solely to act as a forward to another email address.  You can create an \'info\' alias, for example, and have that forward to a specific individual or group of individuals in your company, or even to a completely different email address at a different domain.</p>\r\n<p>For more information on creating Aliases, please refer to our Help article on the subject here:</p>\r\n<p> </p>\r\n<p><span style=\"font-size: 12pt;\"><strong>3.  Email Migration</strong></span></p>\r\n<p>For companies that are moving to HyperOffice because their other mail hosts just weren\'t getting the job done, this is a pivotal step in the transition.  To make sure the job is done right, we recommend using a 3rd party software tool to perform this action.  There are tools and services out there that do an excellent job in migrating emails.  If you have any questions about this step, feel free to call into the Support line and we will be happy to assist you.</p>\r\n<p> </p>\r\n<p><strong><span style=\"font-size: 12pt;\">4.  Setting MX Records</span></strong></p>\r\n<p>Setting up the MX Records at your Domain is the final step to getting Business Email set up on HyperOffice so that your Users can begin receiving Emails from the outside world.  Up until this step, the only way your Users could receive Emails is if they were sent within the HyperOffice portal.</p>\r\n<p>In order to make sure emails are arriving in your Users\' Inboxes, you must modify the existing MX (Mail Exchange) Records at your Domain Provider or Web Host--whichever controls the Domain\'s Name Servers. </p>\r\n<p>For instructions on what to change, please refer to our Help article on the topic:</p>\r\n<p> </p>\r\n<p><strong><span style=\"font-size: 12pt;\">5.  Understanding Spam Filtering and the Quarantine</span></strong></p>\r\n<p>Spam Filtering is an important aspect of HyperOffice that must be understood from the outset to avoid potential problems during adoption. </p>\r\n<p>One of the biggest complaints from new HyperOffice clients (who otherwise love the product) is regarding Spam Filtering.  The reasons for this are simple: <strong>1) They don\'t realize the level of control they have over Spam at the start</strong>, and <strong>2) They expect Spam to act like it did on their \'other\' mail host</strong>--that is to say, all mail comes in, regardless of source.</p>\r\n<p>Some people love it, and some people hate it, but HyperOffice\'s Spam filters are designed to prevent unwanted mail from arriving in your Inbox.  It is a learning system, so you may find that emails that used to arrive straight away into your Inbox may now take a detour into the Spam folder at the start, but work flawlessly later on.  The system will change with a little time and a little customization, because there are numerous methods of preventing important emails from \'disappearing\' into the Spam folder.</p>\r\n<p><strong>The First</strong>: Check your Spam folder and \'Mark as Not Spam\' if it doesn\'t belong there.  This will prevent emails from the specific email address and mail server from being put in Spam again. (Refer to our article on Mail Functions for more info)</p>\r\n<p><strong>The Second</strong>: Send emails to addresses you want to receive mail from.  Sending an email to a recipient address will automatically \'Whitelist\' the email, so emails will not arrive in Spam. (Refer to our article on Composing an Email for instructions)</p>\r\n<p><strong>The Third</strong>:  Set Mail Filters that point specific email addresses, whole domains, or even \'Everything\' to your Inbox.  For information on how to create an effective Mail Filter, please refer to our Help article on the subject.</p>\r\n<p><strong>For Outlook Users,</strong> the problem of important emails going into Spam is a bit more straightforward to address.  If you want to rely on Outlook\'s \'Junk Email\' filtering, we do recommend that you simply \'Turn Off\' the Spam filtration.  This is done by following the third step and creating a mail filter that catches everything and pushes it to the Inbox.  Instructions for setting up that kind of mail filter can be found <here>.</p>\r\n<p>The reason we recommend this is because by sending from Outlook, you do not receive the benefit of the automatic whitelisting, and if you are using POP as your Outlook connection, you probably can\'t even see your Spam folder at all! (IMAP users are fine, though)</p>\r\n<p> </p>','',-2,41,0,60,'0000-00-00 00:00:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','0000-00-00 00:00:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,1,'robots=\nauthor='),(325,'A Quick Guide for New Administrators','a-quick-guide-for-new-administrators','','<div class=\"kbcontent\">\r\n<p>The following instructions are a short overview to help you set up the basic components of your online workplace and customize it for your specific needs. Also remember that you can access the HyperOffice online <strong>Support</strong> engine from within your HyperOffice Portal (in the top right corner of the webpage).</p>\r\n<h3>Portal Administrator Levels</h3>\r\n<br />\r\n<hr />\r\n<br />Initially, your account will include a Postmaster and a Level 1 Administrator.<br />\r\n<ul>\r\n<li>\r\n<ul>\r\nThe Postmaster is the only account that can assign a user as a Level 1 Administrator. \r\n</ul>\r\n<ul>\r\n<li> \r\n<ul>\r\n<span style=\"color: #0000ff;\"><a href=\"manage-users-and-groups/185-users/673-user-management.html\"><span style=\"text-decoration: underline;\">Administration Levels</span></a></span><br /><br />Or type <em>administration levels</em> in the help engine index. \r\n</ul>\r\n</li>\r\nTo better understand all 3 HyperOffice administrative levels go to:<br />\r\n</ul>\r\n<ul>\r\n<li>Edit site properties<br />\r\n<ul>\r\n<li>logos<br /></li>\r\n<li>signatures<br /></li>\r\n<li>messages</li>\r\n</ul>\r\n<br /></li>\r\n<li>Administration Changes<br />\r\n<ul>\r\n<li>Add users to your portal<br /></li>\r\n<li>Add users to groups (you may also add users to groups by sending invitations)<br /></li>\r\n<li>Create custom portal views for various users, employees, vendors, customers (called portal customization)</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<br /><strong>Postmaster Account -</strong> The Postmaster is the master administrator account that you are not charged for and cannot be deleted. This account duplicates all the administrator information entered at set up and has the same password as the first user created at the time of the initial set up.<br /><br /><br /><strong>Level 1 Administrator -</strong> A Level 1 Administrator holds all the administrative functions of the Postmaster except assigning another user Level 1 administrative rights.<br /><br /><br /><br />As the <strong>initial user of HyperOffice</strong> you hold all administrative functions, and are a Level 1 Administrator.<br /><br /><br />To make any administrative changes to users and to edit site properties, you must use the Administrator Console. (Users without administrator rights will not have this button on their personal desktop.)<br /><br /><br />You can use the Administrator Console to:<br /><br />\r\n</ul>\r\n<br />\r\n<h3>Initial Setup of Your Portal</h3>\r\n<br />\r\n<hr />\r\n<br />The administration console has a set of administration tools that can only be used by the administrators of your portal.<br /><br /><br />With the administration console, the portal administrator can:<br />\r\n<ul>\r\n<li>add user accounts to the portal<br /></li>\r\n<li>edit the portal properties<br /></li>\r\n<li>administer any user account that belongs to the company portal<br />\r\n<ul>\r\n<strong>note:</strong> Level 1 administrators have to ability to administer all users, Level 2 and Level 3 administers have to ability to administer only the users that report to them. \r\n</ul>\r\n</li>\r\n</ul>\r\n<br /><strong>Starting your portal customization</strong><br />\r\n<ul>\r\n<li>From your personal desktop - click on the Administrator Console button located towards the bottom right hand side of the desktop.<br /></li>\r\n<li>Click \"Edit site properties\" on top of the tool bar. This will take you to the co-brand customization window.<br /></li>\r\n<li>The Company Portal Group endables the administrator to set a default group for newly created user accounts. Every new user willl be added to this group by default. For example, if your HyperOffice account is called MyCompany, all users will be added to the default group call MyCompany Portal Group unless you disable this feature.<br /></li>\r\n<li>You can also add a logo to the desktop. This logo will appear on the desktop of all your users.<br /></li>\r\n<li>If you create and Initial Greeting Message, your new users will receive this greeting from you in addition to the standard HyperOffice welcome letter (which provides information like their username and password).<br /></li>\r\n<li>Once you have finished customizing, scroll to the bottom of the page and click \"Modify Portal\".<br /></li>\r\n<li>You are now ready to add users to your portal.<br />\r\n<ul>\r\nFor help in adding users to your portal, go to:<br /><a href=\"manage-users-and-groups/185-users/674-add-users.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">How to Add a User</span></span></a> \r\n</ul>\r\n</li>\r\n</ul>\r\n<br /><br />\r\n<h3>Creating Groups and Adding Users to Groups</h3>\r\n<br />\r\n<hr />\r\n<br />Once you have added users to your portal, you can assign them to different groups. The administrator of a group can add, delete, and give permissions to the <strong>group</strong>. Initially the creator of the group is its administrator, but the owner of the group can add others as administators of the group.<br />\r\n<ul>\r\n<strong>note:</strong> Portal Administrators are not inherently group administrators. As with any other user, a portal administrator must be added to the groups you wish, and can made an administrator of the group, if you so desire.<br /><br />\r\n<li>For each group that you create, you must set default user permissions. Once users are added to groups, changes to the default permissions will only apply to new users added to the group. Existing users\' permissions must be changed individually.<br /></li>\r\n<li>Ensure that folder permissions (for group documents) are set at the appropriate level. In the initial configuration of the group, set permissions at the level to which you want <em>most</em> of the members of the group to operate. You can then change the permissions for each user within that group (i.e. give more access to some users and restrict access of others).<br /></li>\r\n<li>Once a group has been created, another user may be assigned the administrator of that group. However, only the creator of the group can delete his/her group.</li>\r\n</ul>\r\n<br />Visit this help topic for more information:<br /><br /><a href=\"manage-users-and-groups/186-groups/616-create-a-group.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">How Can I Create a New Group?</span></span></a><br /><br /><br /><br />\r\n<h3>Check out our most popular features</h3>\r\n<br />\r\n<hr />\r\n<br />\r\n<ul>\r\n<li><strong>Share and Store Documents</strong><br /><a href=\"documents/95-personal-documents/709-web-versus-desktop-document-management.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">What is it?</span></span></a><br /></li>\r\n<li><strong>Web folders and HyperDrive:</strong>Drag and drop folders directly into HyperOffice<br /><a href=\"hyperdrive/32-hyperdrive/187-modify-files-directly-from-hyperdrive.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Modifying Microsoft Office files directly in HyperOffice</span></span></a><br /></li>\r\n<li><strong>Manage Contacts</strong><br /><a href=\"contacts/122-personal-contacts/694-contacts-tree.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Contacts</span></span></a><br /></li>\r\n<li><strong>Manage Projects and Tasks</strong><br /><a href=\"tasks/99-personal-tasks/692-tasks-overview.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Tasks</span></span></a><br /></li>\r\n<li><strong>Coordinate Calendars</strong><br /><a href=\"calendar/91-personal-calendar/699-calendar-overview.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Working with Calendar Views</span></span></a><br /></li>\r\n<li><strong>HyperShare: Synchronizing with Outlook</strong><br /><a href=\"hypershare/31-hypershare/391-how-do-i-synchronize-with-hypershare-.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">How do I Synchronize with Outlook?</span></span></a></li>\r\n</ul>\r\n<p> </p>\r\n</div>','',-2,41,0,60,'0000-00-00 00:00:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','0000-00-00 00:00:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,'robots=\nauthor='),(326,'A Quick Guide for New Users','a-quick-guide-for-new-users','','<div class=\"kbcontent\">\r\n<p>The following instructions are a short overview to help you set up the basic components of your online workplace and customize it for your specific needs. Also remember that you can access the HyperOffice online <strong>Support</strong> engine from within your HyperOffice Portal (in the right top coner of the webpage).</p>\r\n<h3>Changing your password</h3>\r\n<br />\r\n<hr />\r\n<br />To change your password, follow these steps:<br />\r\n<ul>\r\n<li><ol>\r\n<li>Click the <strong>Settings</strong> tab on the left navigation bar.<br /></li>\r\n<li>Click the <strong>Account</strong> icon. The Account Settings page appears.<br /></li>\r\n<li>In the <strong>Account Settings page</strong> scroll dow to the <em>\'Change password\' </em>section.<br /></li>\r\n<li>In the <strong>Current Password</strong> field, type the current user password. If this field is not entered correctly, the password change will not apply.<br /></li>\r\n<li>In the <strong>New Password</strong> field, type the new password. For enhanced security, it is always a good practice to use an alpha numeric password.<br /></li>\r\n<li>In the <strong>Re-Type New Password</strong> field, type the new password again.<br /></li>\r\n<li>Click the <strong>Change Password</strong> button to change the current password to the new password.</li>\r\n</ol></li>\r\n</ul>\r\n<br />\r\n<h3>Personal Information</h3>\r\n<br />\r\n<hr />\r\n<br />To change your personal settings, follow these steps:<br />\r\n<ul>\r\n<li><ol>\r\n<li>Click the <strong>Settings</strong> tab on the left navigation bar.<br /></li>\r\n<li>Click the <strong>Personal</strong> icon. The Personal Information page appears.<br /></li>\r\n<li>You can change the following fields on this page:<br />\r\n<ul>\r\n<li>Name<br /></li>\r\n<li>Alternate Email<br /></li>\r\n<li>Organization<br /></li>\r\n<li>Address, City, State, Zip, County<br /></li>\r\n<li>Time Zone<br /></li>\r\n<li>Work Phone<br /></li>\r\n<li>Home Phone<br /></li>\r\n<li>Mobile Phone<br /></li>\r\n<li>Fax Phone</li>\r\n</ul>\r\n<br /></li>\r\n<li>If you want to allow other group members to view your information, click the <em>\'Allow others to retrieve this information</em> checkbox.<br /></li>\r\n<li>When you have made all of you changes, click the <strong>\'Update Information\'</strong> button.</li>\r\n</ol></li>\r\n</ul>\r\n<br /><br />\r\n<hr />\r\n<br />\r\n<h3>HyperDrive</h3>\r\n<br />\r\n<hr />\r\n<br />HyperDrive allows you to create a virtual drive accessible through Windows or Mac OS just like a local drive. You can then store, access, and manage files and folders through your HyperDrive from any internet connected computer. HyperDrive is password-protected using your fully qualified username and password.<br />\r\n<ul>\r\nThis training video from our HyperOffice training library will show you how to setup HyperDrive and begin utilizing the benefits of HyperDrive:<br /><a href=\"training-videos/78-hyperdrive/452-using-hyperdrive.html\"><span style=\"color: #0000ff;\"><span style=\"text-decoration: underline;\">Using</span></span></a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"> HyperDrive</span></span> \r\n</ul>\r\n<br />\r\n<h3>Check out our most popular features</h3>\r\n<br />\r\n<hr />\r\n<br />\r\n<ul>\r\n<li><strong>Share and Store Documents</strong><br /><a href=\"documents/95-personal-documents/709-web-versus-desktop-document-management.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Document Management Article</span></span></a><br /></li>\r\n<li><strong>Web folders and HyperDrive:</strong>Drag and drop folders directly into HyperOffice<br /><a href=\"hyperdrive/32-hyperdrive/187-modify-files-directly-from-hyperdrive.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">HyperDrive Article</span></span></a><br /></li>\r\n<li><strong>Manage Contacts</strong><br /><a href=\"contacts/122-personal-contacts/694-contacts-tree.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Contacts Article</span></span></a><br /></li>\r\n<li><strong>Manage Projects and Tasks</strong><br /><a href=\"tasks/99-personal-tasks/692-tasks-overview.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Tasks Article</span></span></a><br /></li>\r\n<li><strong>Coordinate Calendars</strong><br /><a href=\"calendar/91-personal-calendar/699-calendar-overview.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Working With Calendars Article</span></span></a><br /></li>\r\n<li><strong>HyperShare: Synchronizing with Outlook</strong><br /><a href=\"hypershare/31-hypershare/391-how-do-i-synchronize-with-hypershare-.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">HyperShare Article</span></span></a></li>\r\n</ul>\r\n<p> </p>\r\n</div>','',1,29,0,45,'0000-00-00 00:00:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','0000-00-00 00:00:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,0,'robots=\nauthor='),(327,'A Quick Guide to HyperShare','a-quick-guide-to-hypershare','','<p><span style=\"font-size: 10pt;\" mce_style=\"font-size: 10pt;\"><b>What is HyperShare, and what does it do?</b></span></p>\r\n<p>HyperShare for Outlook synchronizes data between your portal account and Microsoft Outlook. <br /></p>\r\n<p>For a full walk-through of HyperShare and it\'s functionality, please refer to the HyperShare Video.<br /></p>\r\n<p><span mce_style=\"font-size: small;\" style=\"font-size: small;\"><b><br /></b></span></p><p><span mce_style=\"font-size: small;\" style=\"font-size: small;\"><b>SYSTEM REQUIREMENTS<br /></b></span></p><ul><li><b>Microsoft Outlook 2003, 2007 and 2010<br /><br /></b></li><li><b>Windows XP</b><b>, Vista or 7</b> - we reccomend that all Microsoft updates be installed.<br /><br /> <b><span mce_style=\"color: #ff0000;\" style=\"color: rgb(255, 0, 0);\"></span></b><b><span mce_style=\"color: #ff0000;\" style=\"color: rgb(255, 0, 0);\">NOTE:</span></b> HyperShare for Outlook does not currently support Outlook Express. Please make sure your copy of Outlook 2003 has Service Pack SP3 installed as well as all available updates and patches. <br /></li>\r\n\r\n</ul>\r\n<p><b><br /></b></p><p><b>DOWNLOAD HYPERSHARE</b></p><ol><li>Click on <b>Settings </b>and them the  <b>Setup Tools</b> icon</li><li>Click on <b>Downloads</b></li><li>Select <b>HyperShare for Outlook</b> from the directory tree</li><li>Click on the <b>Download </b>button. This opens in a new window and prompt you to Run or Save.  We recommend you save to your desktop.  Once the download is complete, double the desktop icon to install.<br /></li></ol><p><b><br /></b></p><p><b>HYHYPERSHARE CONFIGURATION<br /></b></p><b></b>\r\n<ol>\r\n<li>\r\n<div>When HyperShare opens, enter your HyperOffice Email address as the username and your HyperOffice password.</div>\r\n</li>\r\n<li>\r\n<div>Select what areas you would like to sync between HyperOffice and Outlook<br /></div>\r\n</li>\r\n<li>HyperShare will then retrieve the group list from HyperOffice</li>\r\n</ol>\r\n<p>If you checked to sync your calendar, you will be given 3 options.  We recommend using<b> </b>\"Multiple Calendars\" selection for your first sync.  You can switch between these 3 options any time by running the configuration sync again.</p>\r\n<b></b>\r\n<ul>\r\n<li><b>Single Calendar with group meetings</b> - this is good for handheld devices. Your personal calendar will sync with Outlook, as well as all group meetings you have accepted. </li>\r\n<li><b>Calendar with group meetings and all group events</b> - this is also good for handheld devices. Your personal calendar will sync with Outlook, as well as all group meetings and events. </li>\r\n<li><b>Multiple Calendars</b> - HyperShare will create folders in Outlook for each group. Events will then be separated in their respective group folders.  </li>\r\n</ul>\r\n<ol>\r\n<li>\r\n<div>Now select how often you would like HyperShare to automatically sync in the background. <br /></div>\r\n</li>\r\n<li>\r\n<div>HyperShare will then have you select the specific groups you would like to sync to. The top-most checkbox is the personal section for that item. <br /></div>\r\n</li>\r\n<li>\r\n<div>Click OK. HyperShare will then run through the first sync between HyperOffice and Outlook. After this sync, it will stay in the background, updating as often as you configure it to.</div>\r\n</li>\r\n</ol>\r\n<p>You can run a configure sync, or a general sync at any time by right clicking on the HyperShare icon in the system tray.</p>\r\n<p><b><br /></b></p>\r\n<p><br /></p>','',-2,41,0,60,'0000-00-00 00:00:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','0000-00-00 00:00:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,'robots=\nauthor='),(328,'A Quick Guide to Setting up HyperMeeting','a-quick-guide-to-setting-up-hypermeeting','','<p><strong><span style=\"font-size: 12pt;\">Prerequisites</span></strong></p>\r\n<ul>\r\nHyperMeeting needs to be provisioned by your HyperOffice Account Manager\r\n</ul>\r\n<ul>\r\nYou must be a level 1 administrator to create a web conferencing account\r\n</ul>\r\n<br /><strong><span style=\"font-size: 12pt;\">Getting Started</span></strong><br />To access HyperMeeting <ol>\r\n<li>click on Applications, <em>left side toolbar</em><br /></li>\r\n<li>click on Web Meeting<br /></li>\r\n<li>click on <strong>Add An Account</strong><em> from the top toolbar</em><br /></li>\r\n<li>fill-in the following;<br />\r\n<ul>\r\n<li>Account Name,<em> e.g. Staff Conference</em><br /></li>\r\n<li>Password, <em>not to exceed 17 alphanumeric characters, no special characters</em><br /></li>\r\n<li>Access code,<em> used when a participant joins a conference</em></li>\r\n</ul>\r\n</li>\r\n<li>Click on <strong>Create Account</strong></li>\r\n</ol><br />Your web conference account is now ready for use. If other team members will be hosting a session, they will need to login and subscribe to the conference account. You will need to provide them the account name and password to complete this step.<br /><br /><strong><span style=\"font-size: 12pt;\">Launch Meeting</span></strong><br />To launch a meeting, click on <strong>Launch Meeting</strong> to the far right of the conference you just created. This action will start a new window that will allows you to invite participants and start conferencing.<br />To learn more about the features within HyperMeeting, click on <strong>Help</strong> in the top right of your conference window.','',-2,41,0,60,'0000-00-00 00:00:00',0,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','0000-00-00 00:00:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,0,'','',0,0,'robots=\nauthor='),