<p class="kbcontent"><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">The following instructions detail steps for configuring your MX records to properly use the HyperOffice service with branded email domains (e.g. @yourcompany.com). Please be aware that changing your DNS settings should not be be done until your HyperOffice account is properly configured and your users have been set up. Performing the change prior to this may result in the loss of emails and/or a delay in email delivery.<br /></span></p>
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<span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">When migrating a domain that is already being used to receive email, care should be taken to ensure that the HyperOffice usernames match the portion of the users email address prior to the <a href="mailto:'@'">'@'</a> symbol. Therefore if a user is currently receiving email as: <em>Jane@company.com</em> and the 'company.com' domain is being transferred to HyperOffice, her username should be: <em>Jane</em> to ensure that she does not lose any email.  If you have email addresses that you do not want to create as users, you can create Aliases to forward to a user's email address or to external email addresses.  Once changes have been performed at your domain, it may take 24-48 hours (depending on the registrar) for the change to propagate through the internet.  <br /><br />When the HyperOffice purchase is made, HyperOffice immediately deactivates the existing email domain that was assigned to the portal before. Therefore if a portal was originally accessed by going to <em>http://mycompany.hyperoffice.com</em> and the users received email as <em>username@mycompany.hyperoffice.com</em>, these will cease to work and the users will not be able to receive email or access the portal until the DNS is properly pointed to the portal at which point the email domain will have been changed to the branded domain. If it is essential that the portal be accessible during the transition time, the portal may still be accessed by using a temporary URL that can be obtained by contacting support.</span> 
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<span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br />To change MX records you can either contact your domain service provider by phone or log on to their DNS control panel and change it yourself.<br /><br /></span>
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<h1><span style="font-size: 12pt; font-family: arial,helvetica,sans-serif;">By Web Controls</span></h1>
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<span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">1. Log in to your account.<br /><br />2. Look for a section that says <strong>DNS Controls</strong>. You may have to select the domain you will be modifying before you can see the DNS controls section.<br /><br />3. Look for a section that says <strong>Add MX record</strong>, <strong>Configure MX records</strong>, or <strong>Email Settings</strong>. You want to add an <strong>MX record</strong> for the "<strong>@</strong>" domain that points to "<strong>custommail.hyperoffice.com</strong>". Save your settings.<br /><br />4. While in the MX records section, <strong>DELETE ALL OTHER MX RECORDS</strong>. This will make sure that all mail goes to your HyperOffice account.<br /><br />5. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place.</span> 
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<h1><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">By Phone</span></h1>
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<span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">When calling your DNS provider basically all you need to tell them is:<br /><br />You need to <strong>Add an MX record</strong> for the "<strong>@</strong>" domain that points to "<strong>custommail.hyperoffice.com</strong>". Then have them <strong>DELETE ALL OTHER MX RECORDS</strong>.</span> 
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