<p>Often when switching from an old mail host to HyperOffice, there is mail remaining on the old servers that you would like to migrate over to HyperOffice's servers.  This can be done by using a 3rd party mail client such as Outlook to provide a conduit between the old servers and the new.  This process must be done on a user-by-user basis since you are accessing one account at a time.</p>
<p><span style="font-size: 12pt;"><strong>Creating the Means to Transfer Email</strong></span></p>
<p>In Outlook or another local mail client, create two IMAP Accounts.  You will need to create one IMAP account for your old mail server so you can see all the old mail, and one IMAP for HyperOffice so you can see where to transfer the data. </p>
<p>To ensure a smooth transfer there are a few steps to configure Outlook so it doesn't interrupt the transfer process:</p>
<p><strong>IMAP Send/Receive Settings</strong>: Under <strong>Tools</strong> &gt; <strong>Options</strong> &gt; <strong>Email Setup</strong> &gt; <strong>Send/Receive</strong> &gt;<strong> Edit</strong>, set a custom Send/Receive Behavior so it accesses and downloads the full message for all your IMAP folders.  You will need to change this setting for both IMAP Accounts (listed on the left).</p>
<p><strong>IMAP Send/Receive Intervals</strong>: During the transfer, you will not want Outlook to process an automatic Send/Receive as it will interrupt the transfer and create a multitude of "Server Timeout" errors.  You can disable the automatic Send/Receive process under <strong>Tools</strong> &gt; <strong>Options</strong> &gt; <strong>Email Setup</strong> &gt; <strong>Send/Receive</strong>.</p>
<p><strong>Execute a Send/Receive</strong>:  Prior to copying or moving data, you will need to process the full message through Outlook.  When you do a Send/Receive, based on the settings configured above, it will download the full message so you can then transfer those emails to HyperOffice.  Outlook executes Send/Receive in batches of 500 emails and can take hours depending on the quantity and size of the messages.</p>
<p>Once your Send/Receive has completed successfully, you can begin transferring emails up to HyperOffice. </p>
<p><span style="font-size: 12pt;"><strong>Performing the Migration</strong></span></p>
<p>If you have folders of emails that you would like to transfer over, you should begin by manually creating those folders in HyperOffice or Outlook.  Once you have created the folders, you can select all the emails in a single folder and copy or move them over to the relative folder in your HyperOffice IMAP account.</p>