<p><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 10pt;">The Account Creator is the user who created the portal.  This user is a level 1 adminstrator and at a minimum the owner of the default portal group.</span></span></p>
<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><strong><span style="font-size: 12pt;">To delete the previous owner you must follow these instructions:</span></strong><br /><br /><br />1. Make the postmaster admin of all groups. This can be done by logging in as group owner > click on <strong>Groups</strong> > <strong>Group Memberships</strong> > <strong>Administrator</strong> > <strong>Configure User Accounts</strong><strong>invite user</strong> > put "postmaster" in the Username(s) field and click the <strong>Add User To Group</strong> button > click Ok > click on <strong>(Modify)</strong> to the right of the postmaster username > put a checkmark in the"Administrator" option and click on the <strong>Modify Subscription</strong> button.<br /><br /><br />2. Log in as the postmaster and set the default group to <strong>[Disabled]</strong> by clicking on the <strong>Administrator Console</strong> button found in your Desktop > clicking on <strong>Edit Site Properties</strong> at the top and selecting <strong>[Disabled]</strong> in the Default Group <em>(you will change this back after deleting the user)</em>.<br /><br /><br />3. Make the user you want to delete a Basic User and make someone else a Level one admin within the Administrator Console. This can be done by clicking on <strong>User Administrator</strong> at the top > click on the user you wish to delete and Change the Account Level drop down menu to say <strong>Basic Account</strong> > click <strong>Commit Changes</strong>. Then change another user to a Level 1 Administrator following these same instructions.<br /><br /><br />4. Delete the old user by clicking on their username in the <strong>Administrator Console</strong> > click the <strong>Enable Delete</strong> button and then click the <strong>Delete User</strong> button. Make sure you back up the necessary files in their personal folder before deleting this user.<br /><br /><br />5. Change the default group back to the original setting by following the directions in the 2nd step.<br /><br /><br /><strong><em>Note: For security reasons we cannot give out any account information unless it is to the credit card owner.</em></strong></span><span style="font-size: 10pt;"> </span></p>