<div class="kbcontent"><p>When you log in to HyperOffice, the system sets a "cookie" in your machine. This is a session variable that resides in your browser and allows you to stay logged in.<br /><br /><strong>A user might be kicked out of his account due to a login session expired error because of one of the following:</strong> </p><ul><li><p>The user is using the AOL browser. AOL has raised all the security settings in its browser which prevents the HyperOffice cookies from being stored on the user's computer and that's why the 'session expired' error keeps popping up in all HyperOffice pages. We advise the user to connect to the Internet using his AOL account but use Internet Explorer instead of the AOL browser.</p></li><li>The user has his Internet explorer security settings set to 'high'. To check these settings, click on <span><li><strong>IE 7</strong> users: click on Tools > Internet Options. Under "Browsing History" click Delete, then click "Delete Files" and "Delete Cookies". </li><li><strong>IE 6</strong> users: click on Tools > Internet Options. Click the buttons marked "Delete Files" and "Delete Cookies".<br /><br /><em>*NOTE*</em> After clearing your cache and cookies, you must shut down every Internet Explorer browser window you have open. Then open a new IE window and log in to HyperOffice.</li><br /><strong>Try a different browser</strong> <br />many times IE is just not handling the cookies correctly. This could be due to a corrupt install or a 3rd party program that has changed IE in some way. Switching to <strong>FireFox</strong> will solve this issue.<br /><br /><strong>If using IE, turn on META REFRESH</strong><br />click on Tools > Internet Options > Security > Custom Level. Scroll down and make sure "Allow Meta Refresh" is set to <strong>Enable</strong>. <p> </p></span></li></ul></div>