(246,'Postmaster Account','postmaster-account','','<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Every company account created with HyperOffice includes a <span style=\"font-weight: bold\"><strong>postmaster</strong></span> account. </span></p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong>Usage Guidelines</strong></span></p>\r\n<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The postmaster account has the following features:</span></p>\r\n<ul class=\"whs3\">\r\n<li class=\"kadov-p\">\r\n<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It is one of the main administration accounts in a company account</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It duplicates all the administrator information entered at sign up. </span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It uses the same password as the administrator account created at sign up, however, it’s not affected by any modifications made to the password of the administrator account.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It cannot be deleted as it is used by the system for email processing.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs2\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">It is the only account from which an administrator can grant a user the \'level 1 administrator\' privilege.</span></p>\r\n</li>\r\n</ul>\r\n<p class=\"Note\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> Please note that the users will never be charged for the postmaster account.<br /></span></p>','',1,14,0,39,'2009-01-06 00:22:59',62,'','2009-04-06 23:08:15',65,0,'0000-00-00 00:00:00','2009-01-06 00:22:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,12,'','',0,77,'robots=\nauthor='),(247,'Creating Aliases','aliases','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Email alias is the practice of having multiple email addresses all resolve to a single email address. For example: A small business has an employee with the email address: andrew@yourdomain.com. This person is responsible for the sales and customer service of the company, which have separate email addresses: sales@yourdomain.com and service@yourdomain.com to handle the business of those divisions. Mail coming in to those two email addresses will be forwarded by a mail relay to the email address: andrew@yourdomain.com so that the employee does not need to check three separate email account to read the messages that are sent to the three different addresses.</span></p>\r\n<h2><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Usage Guidelines</span></h2>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Only the Postmaster or a Level 1 Administrator can use this feature.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To set up an alias, follow these steps:</span></p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Launch the Administration console. Refer to the <a href=\"index.php?option=com_content&view=article&id=234:launch-the-administration-module&catid=39:administrator-console&Itemid=18\" title=\"Launch the admin console\">Launch the Administration Console</a> topic for more information.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Administration page, click the Aliases button. The Aliases page appears.</span></p>\r\n<p><img border=\"1\" width=\"565\" src=\"images/articles/aliases.gif\" height=\"194\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"79\" src=\"images/articles/image387.gif\" height=\"20\" class=\"img_whs3\" /></p>\r\n<p><img border=\"1\" width=\"562\" src=\"images/articles/adminstration_module.gif\" height=\"313\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold\"><strong>Alias Name </strong></span>field, type your alias name. Verify that this name does not conflict with any username that already exists in your portal. For example, for sales, just enter \"sales\"-- do not enter sales@yourdomain.com.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold\"><strong>Mailing List </strong></span>field, type a comma-delimited list of email addresses to forward to. All these addresses will receive email sent to the alias provided above. You can enter email addresses of people inside your portal and/or external addresses. In both cases, you will need to enter the full email address including name@yourdomain.com.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">click the Create Alias button.</span></p>\r\n<p><img border=\"0\" width=\"113\" src=\"images/articles/image388.gif\" height=\"23\" class=\"img_whs5\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To edit an alias, click the Edit link that appears on the same row as the alias in the <span style=\"font-weight: bold\"><strong>Aliases</strong></span> section. A window will pop up containing the alias information which you can edit. </span></p>\r\n<p><img border=\"1\" width=\"561\" src=\"images/articles/alias_edit.gif\" height=\"51\" class=\"img_whs6\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To remove an alias, click the Remove link that appears on the same row as the alias in the <span style=\"font-weight: bold\"><strong>Aliases</strong></span> section. </span></p>\r\n</li>\r\n</ol>','',1,14,0,39,'2009-01-06 00:24:11',62,'','2009-09-12 22:45:55',64,0,'0000-00-00 00:00:00','2009-01-06 00:24:11','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,3,'','',0,91,'robots=\nauthor='),(248,'IP Addresses','ip-addresses','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The IP Address tool is an advanced feature available on request basis only. This feature allows a server to make calls to our web services gateway. Through these calls the server can create or delete user accounts and change existing account passwords. </span></p>\r\n<h2><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Usage Guidelines</span></h2>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Only the Postmaster or a Level 1 Administrator can use this feature. </span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To use the IP Address function, follow these steps:</span></p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Launch the Administration console. Refer to the <a href=\"index.php?option=com_content&amp;view=article&amp;id=234:launch-the-administration-module&amp;catid=39:administrator-console&amp;Itemid=18\" title=\"Launch Admin Console\">Launch the Administration Console</a> topic for more information.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Administration page, click the IP address button. The Administration IP Addresses page appears.</span></p>\r\n<p><img border=\"1\" width=\"300\" src=\"images/articles/image391.gif\" height=\"122\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"87\" src=\"images/articles/image390.gif\" height=\"23\" class=\"img_whs3\" /></p>\r\n<p><img border=\"1\" width=\"564\" src=\"images/articles/adminstration_module.gif\" height=\"314\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Type the IP address of your company server then click on the Add IP button. Your server can now make calls to our web services gateway to perform the following:</span></p>\r\n</li>\r\n</ol>\r\n<ul class=\"whs7\">\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Create user accounts</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Delete user accounts</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Change existing account passwords</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This feature is recommended to companies with over 100 employees.</span></p>\r\n</li>\r\n</ul>','',1,14,0,39,'2009-01-06 00:24:28',62,'','2009-04-06 23:05:54',65,0,'0000-00-00 00:00:00','2009-01-06 00:24:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,6,'','',0,81,'robots=\nauthor='),(249,'Overview','overview','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Overview</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>With Publisher you can:</strong></span></p>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Customize Group pages</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Publish relevant content to your organization, department, or group </span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Company announcements / newsletters</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">HR policies/procedures</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Best practices</span></li>\r\n</ul>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Create customer, vendor, partner and employee intranets</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Blend in static and dynamic content</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Display specific modules, content and images</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Create your own custom navigation</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Emulate existing websites within your portal</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Create pages with expiration dates for time critical data</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>You cannot Use Publisher to –</strong></span></p>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Customize the personal section - Publisher is for groups only.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Cross link to other groups - you can only add in modules for the group you are working with. </span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Allow access to Publisher without signing in – a user must sign in to HyperOffice to use Publisher.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Note:</strong>Only the owner and the administrator of the group have access to Publisher.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,45,0,38,'2009-01-06 00:24:59',62,'','2009-02-11 19:28:12',68,0,'0000-00-00 00:00:00','2009-01-06 00:24:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,6,'','',0,143,'robots=\nauthor='),(250,'Navigating Publisher','navigating-publisher','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Navigation Overview</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" src=\"images/articles/images/navoverview.jpg\" /></span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The <strong>Site Tree</strong> shows you Publisher pages you have created.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Templates</strong> are pre-made Publisher layouts, ready to use.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Snippets</strong> are sections of code that can be used over and over again.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The <strong>Web Files</strong> area is for storing your pictures and images.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The <strong>Add Page</strong> item is for creating a new Publisher page.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Only a Group Admin or Group Owner can use Publisher.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can find the Publisher button on the left side of the scren under the \"Groups\" area</span></p>','',1,45,0,38,'2009-01-06 00:25:18',62,'','2009-04-06 23:01:46',65,0,'0000-00-00 00:00:00','2009-01-06 00:25:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,5,'','',0,148,'robots=\nauthor='),(251,'Site Tree','site-tree','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">The Site Tree</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" src=\"images/articles/images/publishersitetree.gif\" /></span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">A physical representation of what your menu structure will look like.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Allows you to preview, edit, delete, or create new pages.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Displays your Publisher pages and their current status.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Working with Publisher begins with creating a page within the site tree.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" src=\"images/articles/images/publishersitetree2.gif\" /></span></p>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Preview</strong> - See how your page will look when published.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>New</strong> - Create a new sub page underneath the selected page.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Edit</strong> - Edit the selected page.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Properties</strong> - View change /page properties like status, menu, name, etc.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Delete</strong> - Delete the selected page.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,45,0,38,'2009-01-06 00:25:50',62,'','2009-04-06 23:01:24',65,0,'0000-00-00 00:00:00','2009-01-06 00:25:50','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,7,'','',0,156,'robots=\nauthor='),(252,'Templates','templates','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Templates</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" src=\"images/articles/images/pubtemplates.gif\" /></span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Pre-built sections for Publisher page</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Provide the structure in which you will add content to your page.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can create and save your own templates - advanced feature.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" width=\"550\" src=\"images/articles/images/pubtemplate2.gif\" height=\"165\" /></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,45,0,38,'2009-01-06 00:26:06',62,'','2009-04-06 23:00:54',65,0,'0000-00-00 00:00:00','2009-01-06 00:26:06','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,9,'','',0,185,'robots=\nauthor='),(253,'Snippets','snippets','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Snippets</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" src=\"images/articles/images/pubsnippet.gif\" /></span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Re-usable sections for Publisher pages</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Small blocks of content that can be reused across multiple pages.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Saves time, no need to re-enter data in a snippet.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" width=\"500\" src=\"images/articles/images/pubsnippet2.gif\" height=\"217\" /></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,45,0,38,'2009-01-06 00:26:23',62,'','2009-04-06 23:00:30',65,0,'0000-00-00 00:00:00','2009-01-06 00:26:23','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,8,'','',0,176,'robots=\nauthor='),(254,'Web Files','web-files','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Web Files</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" src=\"images/articles/images/pubwebfiles.gif\" /></span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">An area to store pictures and images that you can use within your pages.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Upload once, use over and over again.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" width=\"561\" src=\"images/articles/images/pubwebfiles2.gif\" height=\"215\" /></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,45,0,38,'2009-01-06 00:26:44',62,'','2009-04-06 23:00:01',65,0,'0000-00-00 00:00:00','2009-01-06 00:26:44','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,10,'','',0,197,'robots=\nauthor='),(255,'Getting Started','getting-started','','<h1><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\">Getting Started</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />This section will walk you through your first publisher pages. Here is a breakdown of the steps you will use to successfully implement publisher:<br /><br /></span>\r\n<ul class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Decide on the layout of the page you would like to build </span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Which HyperOffice Modules (applications) would you like to use?</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Would you like to provide direct access to specific shared folders?</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Are there any third party resources you would like access to?</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">What copy and images would you like to use?</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">How do you want users to navigate through your site – you can have just one page or an elaborate menu with sub pages…etc.<br /><br /></span></li>\r\n</ul>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Decide which group will house this portal<br /><br /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Go to Group Memberships and select the group that will house this portal<br /><br /></span><span style=\"display: none\"><img border=\"0\" src=\"images/articles/images/publisherGroupSelect.jpg\" /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on Publisher<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a><br /><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><span style=\"display: none\"><img border=\"0\" src=\"images/articles/images/publisherButton.jpg\" /></span><br /></span></span></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on Add Page menu option to create a new Publisher page<br /><br /></span><span style=\"display: none\"><img border=\"0\" src=\"images/articles/images/publisherAddpage.jpg\" /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on Site Tree menu option and select the new page that you just created<br /><br /></span><span style=\"display: none\"><img border=\"0\" src=\"images/articles/images/publisherSitetree.jpg\" /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the edit option to the right of your page name<br /><br /></span><span style=\"display: none\"><img border=\"0\" src=\"images/articles/images/publisherEdit.jpg\" /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the content area that you want to edit<br /><br /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Use the Snippet Editor to build the page<br /><br /></span><span style=\"display: none\"><img border=\"0\" src=\"images/articles/images/publisherEditor.jpg\" /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Save the snippet and preview your page<br /><br /></span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Once your page is created, publish it using the Properties section in the site tree. Click on \"published\" and \"set as the home page\"<br /><br /></span><span style=\"display: none\"><img border=\"0\" src=\"images/articles/publisherProperties.jpg\" /></span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />Now that your page is published, it will show up when users enter the Group Homepage <br /><br /><img border=\"0\" src=\"images/articles/images/publisherHomepage.jpg\" /></span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>','',1,45,0,38,'2009-01-06 00:27:04',62,'','2009-04-06 22:59:29',65,0,'0000-00-00 00:00:00','2009-01-06 00:27:04','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,327,'robots=\nauthor='),(256,'Description','description','','HyperShare for Microsoft Outlook is for users who want the functionality of Microsoft Exchange but don’t want to spend thousands of dollars installing, maintaining, and supporting it. HyperShare will let you keep using the Microsoft Outlook client - and synchronize Microsoft Outlook Calendars, Contacts, Tasks and more.<br /><br />HyperShare for Microsoft Outlook synchronizes data between your HyperOffice account and Microsoft Outlook. It provides a useful way to share data without ever logging in to HyperOffice.','',1,18,0,31,'2009-01-06 00:27:45',62,'','2009-10-08 09:44:34',64,0,'0000-00-00 00:00:00','2009-01-06 00:27:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,71,'robots=\nauthor='),(257,'Requirements','requirements','',' HyperShare for MS Outlook will not run correctly (or maybe at all) unless your system meets the following requirements:<br /><br />\r\n<ul>\r\n<li><strong>A HyperOffice account</strong> - you must have a valid HyperOffice account to share data. <br /></li>\r\n<li><strong>Outlook 2003</strong> - HyperShare for Outlook does not currently support Outlook Express. Please make sure your copy of Outlook 2003 has Service Pack 2 installed as well as all available updates and patches. You can check this by going to the <a target=\"_blank\" href=\"http://office.microsoft.com/en-us/officeupdate/default.aspx\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Microsoft Office update page</span></span></a> or <a target=\"_blank\" href=\"http://www.microsoft.com/downloads/details.aspx?FamilyID=57e27a97-2db6-4654-9db6-ec7d5b4dd867&amp;DisplayLang=en\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">download Service Pack 3 directly</span></span></a>.<br /></li>\r\n<li><strong>Windows 2000</strong> <em><strong>(no longer supported)</strong></em> - Windows 2000 users must have S<span style=\"color: #000000;\">ervice Pack 4 </span>installed.<br /></li>\r\n<li><strong>Windows XP</strong> - Windows XP users must have S<span style=\"color: #000000;\">ervice Pack 3</span> installed.<br /></li>\r\n<li><strong>Windows Vista</strong> - Windows Vista users must have S<span style=\"color: #000000;\">ervice Pack 1</span> installed<br /></li>\r\n<li><strong>Microsoft .Net and MDAC</strong> (recommended) - These two items will be installed automatically for you during the installation process. This step will be skipped if you already have these items installed. You can download them before hand here: <a target=\"_blank\" href=\"http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&amp;DisplayLang=en\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">.NET 1.1</span></span></a> and <a target=\"_blank\" href=\"http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&amp;DisplayLang=en\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">MDAC 2.8</span></span></a><br /></li>\r\n<li><strong>Port 80 Access </strong>- The local machine must have firewalls or virus programs cofigured to allow communication and content exchange on Port 80.</li>\r\n</ul>\r\n<p> </p>','',1,18,0,31,'2009-01-06 00:28:24',62,'','2009-04-07 17:38:44',65,0,'0000-00-00 00:00:00','2009-01-06 00:28:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,6,'','',0,75,'robots=\nauthor='),(258,'Download and Installation','download-and-installation','','<img border=\"0\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/hypersharedlscreen.gif\" /> <br />\r\n<p><span style=\"font-size: 12pt;\"><strong>Download HyperShare for Outlook</strong></span></p>\r\n<p>Log in to your HyperOffice account and click on <strong>Settings</strong>, then <strong>Account</strong>.<br />There will be a button to download HyperShare for Outlook.<br /><br /><span style=\"font-size: 12pt;\"><strong>Installation</strong></span></p>\r\n<br /><ol>\r\n<li>Double-click on <strong>HyperShare.exe</strong><br /><br /></li>\r\n<li>Run the installation program completely. Make sure it is allowed to install all necessary components.<br /><br /></li>\r\n<li>After rebooting, you can find HyperShare at: <strong>Start Menu</strong> > <strong>Programs</strong> > <strong>HyperOffice</strong> > <strong>HyperShare <br /></strong></li>\r\n</ol>','',1,18,0,31,'2009-01-06 00:28:52',62,'','2009-10-08 09:45:11',64,0,'0000-00-00 00:00:00','2009-01-06 00:28:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,4,'','',0,121,'robots=\nauthor='),(259,'Configuring HyperShare','configure','','<br /><ol>\r\n<li>\r\n<div>When HyperShare opens, enter your HyperOffice Email address as the username and your HyperOffice password. <br /></div>\r\n<img border=\"0\" src=\"images/articles/hypershare1.gif\" /><br /></li>\r\n<li>\r\n<div>Select what areas you would like to sync between HyperOffice and Microsoft Outlook.<a></a><a name=\"2nd\"></a>Single Calendar with group meetings and all group events</div>\r\n<img border=\"0\" src=\"images/articles/hypershare2.gif\" /><br /></li>\r\n<li>HyperShare will then retrieve the group list from HyperOffice<br /><br /></li>\r\n<li>\r\n<div>If you checked to sync your calendar, you will be given 3 options. <strong>Note: </strong>You can switch between these 3 options any time by running the configuration sync again.</div>\r\n<img border=\"0\" src=\"images/articles/hypershare3.gif\" /><br /><br />\r\n<ul>\r\n<li><strong>Single Calendar with group meetings</strong> - this is good for handheld devices. Your personal calendar will sync with Microsoft Outlook, as well as all group meetings you have accepted.</li>\r\n<li><strong></strong>- this is also good for handheld devices. Your personal calendar will sync with Microsoft Outlook, as well as all group meetings and events.</li>\r\n<li><strong>Multiple Calendars</strong> - HyperShare will create folders in Microsoft Outlook for each group. Events will then be separated in their respective group folders. <br /><br /></li>\r\n</ul>\r\n</li>\r\n<li>\r\n<div>Now select how often you would like HyperShare to automatically sync in the background.</div>\r\n<img border=\"0\" src=\"images/articles/hypershare4.gif\" /><br /></li>\r\n<li>\r\n<div>HyperShare will prompt you to select the specific groups you would like to sync to. The top-most checkbox is the personal section for that HyperOffice item.</div>\r\n<img border=\"0\" src=\"images/articles/hypershare5.gif\" /><br /></li>\r\n<li>\r\n<div>Click OK. HyperShare will then run through the first sync between HyperOffice and Microsoft Outlook. After this sync, it will stay in the background, updating as often as you configure it to.</div>\r\n<img border=\"0\" src=\"images/articles/hypershare7.gif\" /><br /></li>\r\n<li>\r\n<div>You can run a configure sync, or a general sync at any time by right clicking on the HyperShare icon (gray ball) in the system tray.<br /></div>\r\n<img border=\"0\" src=\"images/articles/hypershare8.gif\" /> </li>\r\n</ol>','',1,18,0,31,'2009-01-06 00:29:14',62,'','2009-10-08 09:44:41',64,0,'0000-00-00 00:00:00','2009-01-06 00:29:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',12,0,2,'HyperShare, Outlook, Installation, configuration, configure, setup, install','',0,283,'robots=\nauthor='),(480,'Email Migration','email-migration','','<p>Often when switching from an old mail host to HyperOffice, there is mail remaining on the old servers that you would like to migrate over to HyperOffice\'s servers.  This can be done by using a 3rd party mail client such as Outlook to provide a conduit between the old servers and the new.  This process must be done on a user-by-user basis since you are accessing one account at a time.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Creating the Means to Transfer Email</strong></span></p>\r\n<p>In Outlook or another local mail client, create two IMAP Accounts.  You will need to create one IMAP account for your old mail server so you can see all the old mail, and one IMAP for HyperOffice so you can see where to transfer the data. </p>\r\n<p>To ensure a smooth transfer there are a few steps to configure Outlook so it doesn\'t interrupt the transfer process:</p>\r\n<p><strong>IMAP Send/Receive Settings</strong>: Under <strong>Tools</strong> &gt; <strong>Options</strong> &gt; <strong>Email Setup</strong> &gt; <strong>Send/Receive</strong> &gt;<strong> Edit</strong>, set a custom Send/Receive Behavior so it accesses and downloads the full message for all your IMAP folders.  You will need to change this setting for both IMAP Accounts (listed on the left).</p>\r\n<p><strong>IMAP Send/Receive Intervals</strong>: During the transfer, you will not want Outlook to process an automatic Send/Receive as it will interrupt the transfer and create a multitude of \"Server Timeout\" errors.  You can disable the automatic Send/Receive process under <strong>Tools</strong> &gt; <strong>Options</strong> &gt; <strong>Email Setup</strong> &gt; <strong>Send/Receive</strong>.</p>\r\n<p><strong>Execute a Send/Receive</strong>:  Prior to copying or moving data, you will need to process the full message through Outlook.  When you do a Send/Receive, based on the settings configured above, it will download the full message so you can then transfer those emails to HyperOffice.  Outlook executes Send/Receive in batches of 500 emails and can take hours depending on the quantity and size of the messages.</p>\r\n<p>Once your Send/Receive has completed successfully, you can begin transferring emails up to HyperOffice. </p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Performing the Migration</strong></span></p>\r\n<p>If you have folders of emails that you would like to transfer over, you should begin by manually creating those folders in HyperOffice or Outlook.  Once you have created the folders, you can select all the emails in a single folder and copy or move them over to the relative folder in your HyperOffice IMAP account.</p>','',1,5,0,82,'2009-03-20 18:23:45',65,'','2009-03-26 21:34:57',65,70,'2009-09-23 23:24:26','2009-03-20 18:23:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,126,'robots=\nauthor=');
INSERT INTO `jos_content` VALUES (260,'Using Personal Email','using-personal-email','','<p>With HyperOffice email, you can access your email anytime, anywhere with an Internet connection. This tool allows you to:</p>\r\n<ul>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Send and Receive New Messages</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Filter your email</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Check email on your other POP email accounts</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Use formatting features and spell check</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Save Drafts and Backup messages,</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Search for messages</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><em>Manage your email within customized folders</em></p>\r\n</li>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\">and much more...</p>\r\n</li>\r\n</ul>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To access your personal email account with HyperOffice, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>From your HyperOffice desktop, click the <span class=\"expandspot\"><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail</span></span></a> </span>icon on the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">left navigation bar</span></span></a> of the HyperOffice window.</p>\r\n<p><img border=\"1\" width=\"98\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/lefttaskbar.jpg\" height=\"564\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"48\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/mail/mail_icon.jpg\" height=\"58\" class=\"img_whs3\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page appears.</p>\r\n<p><img border=\"1\" width=\"550\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs4\" /></p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,66,'2009-01-06 00:42:15',62,'','2009-02-11 21:45:50',65,0,'0000-00-00 00:00:00','2009-01-06 00:42:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,12,'','',0,51,'robots=\nauthor='),(261,'Mailbox View','mailbox-view','','<p>You can view your messages in either a <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mailbox View</span></span></a> or a <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Folder View</span></span></a> .</p>\r\n<p><img border=\"1\" width=\"606\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/folder_view.gif\" height=\"212\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"606\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/mailbox_view.gif\" height=\"326\" class=\"img_whs2\" /></p>\r\n<ul class=\"whs3\">\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-weight: bold\"><strong>Mailbox View</strong></span> allows you to view your mail folders and your Inbox. When you select a folder in the Mailbox view, you can view all the messages in the selected folder.</p>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><span style=\"font-weight: bold\"><strong>Folder View</strong></span> allows you to view only your mail folders.</p>\r\n</li>\r\n</ul>\r\n<h2>Usage Guidelines</h2>\r\n<p>To use the <span style=\"font-weight: bold\"><strong>Mailbox</strong></span> view, from the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">mailbox view</span></span></a> button. Select a folder and all the messages for the selected folder appears in the Mailbox View.</p>\r\n<p><img border=\"0\" width=\"83\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image39.gif\" height=\"20\" class=\"img_whs4\" /></p>\r\n<p><img border=\"1\" width=\"550\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs5\" /></p>\r\n<p>To help you locate your messages, you can sort your email by clicking on the link you want to sort them by. You can sort your email messages by selecting one of these column headings:</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs6\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs11\">New</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>You can sort your new and old messages. Click the <span style=\"font-weight: bold\"><strong>New</strong></span> column heading to sort your new messages from your old messages. New (unread) messages are designated with a <img border=\"1\" width=\"20\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image40.gif\" height=\"19\" class=\"img_whs13\" /> symbol.</p>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> If you want to designate an old (read) message as a new (unread) message, select the checkbox next to the message and then click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mark as Unread</span></span></a> button.</p>\r\n<p><img border=\"0\" width=\"113\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image42.gif\" height=\"21\" class=\"img_whs14\" /></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p class=\"whs11\">From</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>From</strong></span> column heading to sort your messages in alphabetical order by your sender\'s email address.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs17\">\r\n<p class=\"whs11\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs18\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Subject</strong></span> column heading to sort your messages in alphabetical order by the subject of the email.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p class=\"whs11\">Date</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Date</strong></span> column heading to sort your messages in numerical order from the date the message was received.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs17\">\r\n<p class=\"whs11\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs18\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Size</strong></span> column heading to sort your messages in numerical order of the size of the message.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p><img border=\"1\" width=\"65\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image43.gif\" height=\"21\" class=\"img_whs19\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Select</strong></span> <span style=\"font-weight: bold\"><strong>All</strong></span> button to select all the messages in the selected folder for a particular action, such as Mark as Read, Flag, Unflag, or Delete (to delete all your messages at once).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs17\">\r\n<p class=\"whs11\"><img border=\"0\" width=\"100\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image44.gif\" height=\"22\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs18\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Read</strong></span> button to mark messages in the folder as being read.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p><img border=\"1\" width=\"112\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image45.gif\" height=\"21\" class=\"img_whs21\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Unread</strong></span> button to mark messages in the folder as being unread.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p><img border=\"1\" width=\"30\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image46.gif\" height=\"20\" class=\"img_whs22\" /></p>\r\n<p><img border=\"1\" width=\"45\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image47.gif\" height=\"22\" class=\"img_whs23\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Flag</strong></span>/<span style=\"font-weight: bold\"><strong>Unflag</strong></span> button to place special emphasis on selected messages that you want to locate quickly.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs17\">\r\n<p><img border=\"1\" width=\"42\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image49.gif\" height=\"19\" class=\"img_whs24\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs18\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Delete</strong></span> button to move messages to the Trash folder. To permanently delete messages, you must delete them from the Trash folder.</p>\r\n<p>When deleting messages from the Trash folder, you can opt for a confirmation message to appear before the deletion occurs. You can activate this setting in Mail Preferences. For additional information, refer to the <a href=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/Mail_Preferences.htm\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p class=\"whs11\"><img border=\"0\" width=\"72\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image51.gif\" height=\"22\" class=\"img_whs25\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button to move messages between folders. To move a message from one folder to another folder:</p>\r\n<ol class=\"whs26\">\r\n<li class=\"kadov-p\">\r\n<p>Select the message.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Select a target folder.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button.</p>\r\n</li>\r\n</ol>\r\n<p>The message is moved to the target folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs17\">\r\n<p class=\"whs11\"><img border=\"1\" width=\"102\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image52.gif\" height=\"22\" class=\"img_whs27\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs18\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Advanced</strong></span> button to filter messages in the current folder.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,66,'2009-01-06 00:54:30',62,'','2009-02-11 21:48:05',65,0,'0000-00-00 00:00:00','2009-01-06 00:54:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,5,'','',0,34,'robots=\nauthor='),(262,'Folder View','folder-view','','<p>You can view your messages in either a <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mailbox View</span></span></a> or a <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Folder View</span></span></a> .</p>\r\n<p><img border=\"1\" width=\"606\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/folder_view.gif\" height=\"212\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"606\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/mailbox_view.gif\" height=\"326\" class=\"img_whs2\" /></p>\r\n<ul class=\"whs3\">\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-weight: bold\"><strong>Mailbox View</strong></span> allows you to view your mail folders and your Inbox. When you select a folder in the Mailbox view, you can view all the messages in that selected folder.</p>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li class=\"kadov-p-CBullet\">\r\n<p class=\"Bullet\"><span style=\"font-weight: bold\"><strong>Folder View</strong></span> allows you to view only your mail folders.</p>\r\n</li>\r\n</ul>\r\n<h2>Usage Guidelines</h2>\r\n<p>To use the <span style=\"font-weight: bold\"><strong>Folder</strong></span> <span style=\"font-weight: bold\"><strong>View</strong></span>, from the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">folder view</span></span></a> button. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Folders View</span></span></a> appears. Select a folder and all the messages for the selected folder appear in the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mailbox View</span></span></a> .</p>\r\n<p><img border=\"1\" width=\"606\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/mailbox_view.gif\" height=\"326\" class=\"img_whs2\" /></p>\r\n<p><img border=\"1\" width=\"606\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/folder_view.gif\" height=\"212\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"76\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image307.gif\" height=\"19\" class=\"img_whs4\" /></p>\r\n<p><img border=\"1\" width=\"550\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs5\" /></p>\r\n<p>Refer to the table below for information about the Folder View column headings and folder options:</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs6\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs11\">Folder Name</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Lists the name of folders in this view.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs11\">Messages</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Shows the number of messages in each folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p class=\"whs11\">Unread</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Shows the number of unread messages in each folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs11\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>The size of each folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p class=\"whs11\">Modify</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>Allows you to delete messages or purge your trash.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs11\">Trash Folder</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>To permanently delete messages in your <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, click the <span style=\"font-weight: bold\"><strong>purge trash</strong></span> link. When you delete messages from the <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, you can not restore them.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs15\">\r\n<p class=\"whs11\">Spam Folder</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs16\">\r\n<p>From the <span style=\"font-weight: bold\"><strong>Spam</strong></span> folder, click the <span style=\"font-weight: bold\"><strong>delete all messages</strong></span> link to delete all of the messages stored in the folder. Once you delete messages from the <span style=\"font-weight: bold\"><strong>Spam</strong></span> folder, you can not restore them.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs9\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs11\">Quarantined Folder</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>From the <span style=\"font-weight: bold\"><strong>Quarantined</strong></span> folder, click the <span style=\"font-weight: bold\"><strong>delete all messages </strong></span>link to delete all the messages stored in the folder. Once you delete messages from the <span style=\"font-weight: bold\"><strong>Quarantined</strong></span> folder, you can not restore them.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,66,'2009-01-06 00:54:52',62,'','2009-02-11 21:49:00',65,0,'0000-00-00 00:00:00','2009-01-06 00:54:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,4,'','',0,45,'robots=\nauthor='),(263,'Compose a Personal Email','compose-a-personal-email','','<p>You can compose a new email message and send it immediately, or save it to send at a later time.</p>\r\n<h2>Usage Guidelines</h2>\r\n<p class=\"whs1\">To compose an email message, follow these steps:</p>\r\n<ol class=\"whs2\">\r\n<li class=\"kadov-p\">\r\n<p class=\"whs3\">From the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page on the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail</span></span></a> toolbar, click the <span style=\"font-weight: bold\"><strong>Compose</strong></span> button. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> window appears.</p>\r\n<p><img border=\"0\" width=\"475\" src=\"images/articles/mail/compose_message.jpg\" height=\"442\" class=\"img_whs4\" /></p>\r\n<p><img border=\"0\" width=\"482\" src=\"images/articles/image11.gif\" height=\"20\" class=\"img_whs5\" /></p>\r\n<p><img border=\"1\" width=\"550\" src=\"images/articles/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs6\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs3\">In the <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window, complete the following fields, then go to step<span style=\"color: #000000;\">3</span> :</p>\r\n</li>\r\n</ol>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs7\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs11\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">From</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs13\">\r\n<p><span style=\"font-size: 10pt;\">Select the email address that you want the email to be sent from.</span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs14\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">To</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs15\">\r\n<p><span style=\"font-size: 10pt;\">Type the email addresses that you want to send the message to. Use a comma or a semi-colon to separate multiple addresses.</span></p>\r\n<p class=\"Note\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: bold\"><strong>Tip:</strong></span> Click the <img border=\"1\" width=\"22\" src=\"image17.gif\" height=\"19\" class=\"img_whs16\" /> button to conveniently access email addresses for your groups and other contacts in your contacts listing. The </span><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Select Message Recipients</span></span></a><span style=\"font-size: 10pt;\"> window appears. In this window, you can choose to view your Groups or Personal contacts or view your contacts by selecting a category. In the <span style=\"font-weight: bold\"><strong>Contacts</strong></span> list, select the recipient(s) name and click the <span style=\"font-weight: bold\"><strong>&gt;</strong></span> button. To select all contacts in a group or contact category click the <span style=\"font-weight: bold\"><strong>&gt;&gt;</strong></span> button. Click the <span style=\"font-weight: bold\"><strong>Accept Addresses</strong></span> button to complete your selection. <br /><br /></span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"524\" src=\"images/articles/select_message_recipients.gif\" height=\"323\" class=\"img_whs17\" /></span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs14\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">CC</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs15\">\r\n<p><span style=\"font-size: 10pt;\">Use the CC feature (carbon copy) when you want to keep other recipients posted on the contents of your email message. For example, when you are mailing a project schedule out to your team and need to copy your manager about the schedule. Use a comma or a semi-colon to separate multiple addresses.</span></p>\r\n<p class=\"Note\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: bold\"><strong>Tip:</strong></span> Click the <img border=\"1\" width=\"24\" src=\"images/articles/image18.gif\" height=\"22\" class=\"img_whs18\" /> button to conveniently access email addresses for your groups and other contacts in your contacts listing. The </span><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Select Message Recipients</span></span></a><span style=\"font-size: 10pt;\"> window appears. In this window, you can choose to view your Groups or Personal contacts or view your contacts by selecting a category. In the <span style=\"font-weight: bold\"><strong>Contacts</strong></span> list, select the recipient(s) name and click the <span style=\"font-weight: bold\"><strong>&gt;</strong></span> button. To select all contacts in a group or contact category click the <span style=\"font-weight: bold\"><strong>&gt;&gt;</strong></span> button. Click the <span style=\"font-weight: bold\"><strong>Accept Addresses</strong></span> button to complete your selection. <br /></span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"524\" src=\"images/articles/select_message_recipients.gif\" height=\"323\" class=\"img_whs17\" /></span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs19\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">BCC</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs20\">\r\n<p><span style=\"font-size: 10pt;\">Use the BCC feature (blind carbon copy) when you want to keep other recipients informed of your email message, but do not want other recipients on the email to see the email address. This field is especially helpful when you want to send out mass mailings. When you need to compose a mass mailing to many recipients, type each of the email addresses all in the <span style=\"font-weight: bold\"><strong>BCC</strong></span> field (separated by a comma or semi-colon). This way, the only email address that will appear in your recipients <span style=\"font-weight: bold\"><strong>BCC</strong></span> field is their own.</span></p>\r\n<p class=\"Note\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: bold\"><strong>Tip:</strong></span> Click the <img border=\"1\" width=\"22\" src=\"images/articles/image19.gif\" height=\"22\" class=\"img_whs21\" /> button to conveniently access email addresses for your groups and other contacts in your contacts listing. The </span><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Select Message Recipients</span></span></a><span style=\"font-size: 10pt;\"> window appears. In this window, you can choose to view your Groups or Personal contacts or view your contacts by selecting a category. In the <span style=\"font-weight: bold\"><strong>Contacts</strong></span> list, select the recipient(s) name and click the <span style=\"font-weight: bold\"><strong>&gt;</strong></span> button. To select all contacts in a group or contact category click the <span style=\"font-weight: bold\"><strong>&gt;&gt;</strong></span> button. Click the <span style=\"font-weight: bold\"><strong>Accept Addresses</strong></span> button to complete your selection. <br /></span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"524\" src=\"images/articles/select_message_recipients.gif\" height=\"323\" class=\"img_whs17\" /></span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs22\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">Attachments</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs23\">\r\n<p><span style=\"font-size: 10pt;\">There are <span style=\"text-decoration: underline;\"><span style=\"text-decoration: underline;\">no size limitations</span></span> to the file attachments you can use with your email message. When you need to attach a file to your email, click the attachments icon <img border=\"1\" width=\"21\" src=\"images/articles/image20.gif\" height=\"23\" class=\"img_whs24\" />. For additional information, refer to the </span><a href=\"images/articles/Attachments_for_Personal_Email.htm\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Attachments for Personal Email</span></span></a><span style=\"font-size: 10pt;\"> topic in this help file.</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ol class=\"whs2\">\r\n<li class=\"kadov-p\">\r\n<p class=\"whs3\"><a name=\"compose_step3\"><span style=\"font-size: 10pt;\"></span></a><span style=\"font-size: 10pt;\">Begin typing your message in the </span><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">compose area</span></span></a><span style=\"font-size: 10pt;\"> at the bottom of the Compose Message window.</span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"1\" width=\"685\" src=\"images/articles/image21.gif\" height=\"148\" class=\"img_whs25\" /></span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs3\"><span style=\"font-size: 10pt;\">You can compose your email as a formatted message using </span><a class=\"popupspot\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Rich Text</span></span></a><span style=\"font-size: 10pt;\"> , or an unformatted message that does not use Rich Text.</span></p>\r\n<ol class=\"whs2\">\r\n<li style=\"list-style: lower-alpha none outside\" class=\"kadov-p\">\r\n<p class=\"whs3\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: bold\"><strong>If you want</strong></span> <span style=\"font-weight: bold\"><strong>to format your message</strong></span> with specific fonts, font color, highlighted text, or use spell check and other formatting features, click the <span style=\"font-weight: bold\"><strong>Use Rich Text</strong></span> option. This option can be used when you know your recipients can accept \"HTML formatted\" email messages. It is always recommended that you check what email format preference your recipients have. Most mail clients such as Outlook Express and Netscape Mail Client accept this option. For additional information, refer to the </span><a href=\"images/articles/Use_Rich_Text.htm\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Use Rich Text</span></span></a><span style=\"font-size: 10pt;\"> topic in this help file.</span></p>\r\n</li>\r\n<li style=\"list-style: lower-alpha none outside\" class=\"kadov-p\">\r\n<p class=\"whs3\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: bold\"><strong>If you do not</strong></span> <span style=\"font-weight: bold\"><strong>want to format your message</strong></span>, click the <span style=\"font-weight: bold\"><strong>Do Not use Rich Text</strong></span> option. For additional information, refer to the </span><a href=\"images/articles/Do_Not_Use_Rich_Text.htm\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Do Not use Rich Text</span></span></a><span style=\"font-size: 10pt;\"> topic in this help file.</span></p>\r\n</li>\r\n</ol></li>\r\n<li class=\"kadov-p\">\r\n<p class=\"whs3\"><span style=\"font-size: 10pt;\">Once you composed your message, click one of the following options:</span></p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs7\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs11\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">Spell Check</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs13\">\r\n<p><span style=\"font-size: 10pt;\">To use Spell Check, click the </span><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">spell check button</span></span></a><span style=\"font-size: 10pt;\"> . (This option is only available when creating a message with the Rich Text option).</span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"1\" width=\"30\" src=\"images/articles/image306.gif\" height=\"49\" class=\"img_whs26\" /></span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs19\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">Send</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs20\">\r\n<p><span style=\"font-size: 10pt;\">Click <span style=\"font-weight: bold\"><strong>Send</strong></span> if you are ready to send your message to all of your recipients.</span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs14\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">Save Draft</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs15\">\r\n<p><span style=\"font-size: 10pt;\">Click <span style=\"font-weight: bold\"><strong>Save</strong></span> <span style=\"font-weight: bold\"><strong>Draft</strong></span> if you want to save a copy of the email in your drafts folder without sending it. For additional information, refer to the </span><a href=\"images/articles/Save_Draft.htm\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Save Draft</span></span></a><span style=\"font-size: 10pt;\"> </span><a href=\"images/articles/Do_Not_Use_Rich_Text.htm\"><span style=\"text-decoration: underline;\"></span></a><span style=\"font-size: 10pt;\">topic in this help file.</span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs14\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">Save Backup</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs15\">\r\n<p><span style=\"font-size: 10pt;\">Click <span style=\"font-weight: bold\"><strong>Save</strong></span> <span style=\"font-weight: bold\"><strong>Backup</strong></span> if you want to save a backup copy of the email in your drafts folder. For additional information, refer to the </span><a href=\"images/articles/Save_Backup.htm\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Save Backup</span></span></a><span style=\"font-size: 10pt;\"> topic in this help file.</span></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs10\">\r\n<td width=\"10%\" class=\"whs19\">\r\n<p class=\"whs12\"><span style=\"font-size: 10pt;\">Clear Message</span></p>\r\n</td>\r\n<td width=\"89%\" class=\"whs20\">\r\n<p><span style=\"font-size: 10pt;\">Click <span style=\"font-weight: bold\"><strong>Clear</strong></span> <span style=\"font-weight: bold\"><strong>Message</strong></span> if you want to cancel all changes and return to the <span style=\"font-weight: bold\"><strong>Mail</strong></span> page without saving changes. For additional information, refer to the </span><a href=\"images/articles/Clear_Message.htm\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 10pt; color: #0000ff;\">Clear Message</span></span></a><span style=\"font-size: 10pt;\"> topic in this help file.</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n</li>\r\n</ol>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> New messages can be displayed in a new or existing window. To change this setting, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n<p class=\"whs27\"> </p>','',1,5,0,5,'2009-01-06 00:55:12',62,'','2009-04-02 22:19:25',65,0,'0000-00-00 00:00:00','2009-01-06 00:55:12','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,3,'','',0,108,'robots=\nauthor='),(264,'Subject of Your Personal Email','subject-of-your-personal-email','','<p>Use the <span style=\"font-weight: bold\"><strong>Subject</strong></span> field to write a short, but meaningful subject line for your email. The subject should very briefly describe the purpose of the email and be detailed enough that the recipient will understand what the email will be about.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Subject</span></span></a> field has no restrictions on the number of or type of characters you can enter in the field. You can use the settings section of the application to trim your subject line. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>','',1,5,0,5,'2009-01-06 00:55:31',62,'','2009-02-10 22:46:56',65,0,'0000-00-00 00:00:00','2009-01-06 00:55:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,10,'','',0,67,'robots=\nauthor='),(265,'Clear Message','clear-message','','<p>The <span style=\"font-weight: bold\"><strong>Clear Message</strong></span> option clears the data typed in the compose box.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>If you want to clear out all the information in the message body, from the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> window, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Clear Message</span></span></a> button.</p>\r\n<p><img border=\"1\" width=\"107\" src=\"images/articles/image310.gif\" height=\"19\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"475\" src=\"images/articles/mail/compose_message.jpg\" height=\"442\" class=\"img_whs3\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>A dialog box appears verifying your selection.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click <span style=\"font-weight: bold\"><strong>Yes</strong></span> to permanently clear and delete the content.</p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,5,'2009-01-06 00:55:51',62,'','2009-04-02 18:39:04',65,0,'0000-00-00 00:00:00','2009-01-06 00:55:51','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,65,'robots=\nauthor='),(266,'Use Rich Text','use-rich-text','','<p>If you want to format your message with specific fonts, font color, highlighted text, or use spell check and other formatting features, utilize the <span style=\"font-weight: bold\"><strong>Use Rich Text</strong></span> option in HyperOffice email. Use this option when you know that your recipients can accept \"HTML formatted\" email messages. Most mail clients such as Outlook Express and Netscape Mail Client accept Rich Text formatted emails.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>From the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> window, select the <span style=\"font-weight: bold\"><strong>Use Rich Text</strong></span> option. When you select this option, the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Rich Text Toolbar appears</span></span></a> just above the body of the message.</p>\r\n<p><img border=\"1\" width=\"682\" src=\"images/articles/image23.gif\" height=\"59\" class=\"img_whs1\" /></p>\r\n<p><img border=\"0\" width=\"475\" src=\"images/articles/mail/compose_message.jpg\" height=\"442\" class=\"img_whs2\" /></p>\r\n<p>Refer to the table below for additional information regarding the formatting options available on the Rich Text Toolbar:</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs3\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs7\">\r\n<p><img border=\"1\" width=\"80\" src=\"images/articles/mail/left_alignment.jpg\" height=\"28\" class=\"img_whs8\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs9\">\r\n<p>To set the alignment of your selected text, click either the left, center, or right justification buttons.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"86\" src=\"images/articles/mail/cutcopypaste.jpg\" height=\"28\" class=\"img_whs11\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs12\">\r\n<p>To manipulate the position of your text, select the text you want to use, then select the appropriate button.</p>\r\n<p><span style=\"font-weight: bold\"><strong>Cut</strong></span> <img border=\"1\" width=\"28\" src=\"images/articles/mail/cut.jpg\" height=\"26\" class=\"img_whs13\" /> allows you to remove an area of your selected text.</p>\r\n<p><span style=\"font-weight: bold\"><strong>Copy</strong></span> <img border=\"1\" width=\"25\" src=\"images/articles/mail/copy.jpg\" height=\"23\" class=\"img_whs14\" /> allows you to copy an area of your selected text to use elsewhere.</p>\r\n<p><span style=\"font-weight: bold\"><strong>Paste</strong></span> <img border=\"1\" width=\"24\" src=\"images/articles/mail/paste.jpg\" height=\"25\" class=\"img_whs15\" /> allows you to place text from the clipboard to the location of your cursor.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"56\" src=\"images/articles/mail/increasefont.jpg\" height=\"29\" class=\"img_whs16\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs12\">\r\n<p>To quickly increase or decrease the size of your text, select your text and click either the increase button <img border=\"1\" width=\"23\" src=\"images/articles/mail/incfont_button.jpg\" height=\"24\" class=\"img_whs17\" /> or the decrease button <img border=\"1\" width=\"25\" src=\"images/articles/mail/decfont_button.jpg\" height=\"24\" class=\"img_whs18\" />.</p>\r\n<p>The increase button resizes your text two sizes larger, the decrease button decreases your text two sizes smaller.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs19\">\r\n<p><img border=\"1\" width=\"30\" src=\"images/articles/mail/undo.jpg\" height=\"27\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs21\">\r\n<p>To remove unwanted formatting from your selected text, click the eraser icon and all formatting will be removed.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs22\">\r\n<p><img border=\"1\" width=\"107\" src=\"images/articles/mail/bold.jpg\" height=\"26\" class=\"img_whs23\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs24\">\r\n<p>For emphasize your text, click either the Bold <img border=\"1\" width=\"25\" src=\"images/articles/mail/boldbutton.jpg\" height=\"25\" class=\"img_whs25\" />, Italic <img border=\"1\" width=\"26\" src=\"images/articles/mail/italicbutton.jpg\" height=\"26\" class=\"img_whs26\" />, Underlined <img border=\"1\" width=\"25\" src=\"images/articles/mail/underlinedbutton.jpg\" height=\"25\" class=\"img_whs25\" />, or strike <img border=\"1\" width=\"27\" src=\"images/articles/mail/crossoutbutton.jpg\" height=\"26\" class=\"img_whs27\" /> buttons after you select your text.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs19\">\r\n<p><img border=\"1\" width=\"56\" src=\"images/articles/mail/numberedlist.jpg\" height=\"27\" class=\"img_whs28\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs21\">\r\n<p>To create a numbered or bulleted list, click the Numbered list button, or the Bulleted list button.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs22\">\r\n<p><img border=\"1\" width=\"55\" src=\"images/articles/mail/indent.jpg\" height=\"27\" class=\"img_whs29\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs24\">\r\n<p>To quickly indent your text, click either the left indent (arrow going left) or the right indent (arrow going right) after you select your text.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs19\">\r\n<p><img border=\"1\" width=\"56\" src=\"images/articles/mail/spell.jpg\" height=\"26\" class=\"img_whs30\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs21\">\r\n<p>To create a link in your text, click the Link button. If you want to use the spell check feature, click the Spell Check button.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"20%\" class=\"whs22\">\r\n<p><img border=\"1\" width=\"54\" src=\"images/articles/mail/highlight.jpg\" height=\"27\" class=\"img_whs31\" /></p>\r\n</td>\r\n<td width=\"79%\" class=\"whs24\">\r\n<p>To apply a specific color to your selected text, click the font color button <img border=\"1\" width=\"26\" src=\"images/articles/mail/fontcolorbutton.jpg\" height=\"25\" class=\"img_whs32\" />.</p>\r\n<p>To highlight your text a specific color, click the Highlight Text button <img border=\"1\" width=\"25\" src=\"images/articles/mail/highlightbutton.jpg\" height=\"24\" class=\"img_whs18\" />.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,5,'2009-01-06 00:56:09',62,'','2009-04-02 18:38:33',65,0,'0000-00-00 00:00:00','2009-01-06 00:56:09','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,11,'','',0,71,'robots=\nauthor='),(267,'Do Not Use Rich Text','do-not-use-rich-text','','<p>The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Do Not use Rich Text</span></span></a> option is available for email messages that need to appear in plain unformatted text. You use the Do Not use Rich Text option when your recipient cannot receive HTML formatted text.</p>\r\n<p><img border=\"1\" width=\"236\" src=\"images/articles/image402.gif\" height=\"27\" class=\"img_whs1\" /></p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>From the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> window, select the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Do Not use Rich Text</span></span></a> option. When you use this option, the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Rich Text toolbar does not appear</span></span></a> . Your message will be composed in normal ASCII text format. No formatting can be used to highlight or stylize the text. Also, the Spell Check feature is not available with this option.</p>\r\n<p><img border=\"1\" width=\"544\" src=\"images/articles/image311.gif\" height=\"110\" class=\"img_whs2\" /></p>\r\n<p><img border=\"1\" width=\"236\" src=\"images/articles/image402.gif\" height=\"27\" class=\"img_whs1\" /></p>\r\n<p><img border=\"0\" width=\"524\" src=\"images/articles/donotuserichtext_dialog.gif\" height=\"395\" class=\"img_whs3\" /></p>\r\n<p> </p>','',1,5,0,5,'2009-01-06 00:56:25',62,'','2009-04-02 18:19:00',65,0,'0000-00-00 00:00:00','2009-01-06 00:56:25','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,4,'','',0,61,'robots=\nauthor='),(268,'Attachments For Personal Email','attachments-for-personal-email','','<p>You can send files of any size with your email message as an attachment. Although HyperOffice does not impose any limitations on the size of your email or your attachments, you will be subject to the limitations of your computer and Internet connection as well as the limitations of the receiving party.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong></span></p>\r\n<p>To send an attachment, follow these steps:</p>\r\n<p>From the <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window, click the Attachment button <img border=\"1\" width=\"22\" src=\"images/articles/mail/attachment_button.jpg\" height=\"22\" class=\"img_whs2\" />. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Attach Files to Message</span></span></a> window appears.</p>\r\n<p><img border=\"0\" width=\"425\" src=\"images/articles/mail/attachfilestomessage_window_resized.jpg\" height=\"247\" class=\"img_whs3\" /></p>\r\n<p>Select your desired task using this table as a guide:</p>\r\n<p class=\"kadov-p\"><strong><span style=\"text-decoration: underline;\"><span style=\"font-size: 12pt;\">Browse for Attachments<br /></span></span></strong><strong><span style=\"text-decoration: underline;\"><span style=\"font-size: 12pt;\"><br /></span></span></strong></p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs8\"><img border=\"0\" width=\"68\" src=\"images/articles/mail/browse_button.jpg\" height=\"24\" class=\"img_whs9\" /></td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs8\">\r\n<p><span style=\"font-size: 10pt;\">To attach a document from your computer to your email message, follow these steps:</span></p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">Click the <span style=\"font-weight: bold\"><strong>Browse</strong></span> button. The </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Choose File</span></span></a><span style=\"font-size: 10pt;\"> dialog box appears.</span>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"425\" src=\"images/articles/choose_file_email.gif\" height=\"316\" class=\"img_whs11\" /></span></p>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">Navigate to the file you want to attach and click the <span style=\"font-weight: bold\"><strong>Open</strong></span> button. You return to the <span style=\"font-weight: bold\"><strong>Attach Files to Message</strong></span> window.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">Click the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Upload File</span></span></a><span style=\"font-size: 10pt;\"> button.</span>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"159\" src=\"images/articles/mail/uploadfile_button.jpg\" height=\"27\" class=\"img_whs12\" /></span></p>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">If you would like to attach multiple files, repeat steps 1-3.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">To accept the selected attachment, click the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Accept Attachments</span></span></a><span style=\"font-size: 10pt;\"> button. The files you attached are now shown in the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Attachments field of the Compose window</span></span></a>\r\n<p class=\"whs13\"><span style=\"font-size: 10pt;\"><img border=\"1\" width=\"544\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image46.jpg\" height=\"228\" class=\"img_whs14\" /></span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"161\" src=\"images/articles/mail/acceptattachments_button.jpg\" height=\"29\" class=\"img_whs15\" /></span></p>\r\n</li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt;\"><strong><span style=\"text-decoration: underline;\"><span style=\"font-size: 12pt;\">Attaching Files From Documents</span></span></strong></span></p>\r\n<p><strong><span style=\"text-decoration: underline;\"></span></strong></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs16\"><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"161\" src=\"images/articles/mail/attachfilestodocuments_button.jpg\" height=\"29\" class=\"img_whs15\" /></span></td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs16\">\r\n<p><span style=\"font-size: 10pt;\">If you want to attach a file from your personal or the shared document section of a group in HyperOffice to your email message, follow these steps:</span></p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">Click the <span style=\"font-weight: bold\"><strong>Attach File from Documents</strong></span> button. The </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Select File</span></span></a><span style=\"font-size: 10pt;\"> dialog box appears.</span>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"425\" src=\"images/articles/select_file.gif\" height=\"239\" class=\"img_whs18\" /></span></p>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">Browse to your file in your personal section or click the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">groups</span></span></a><span style=\"font-size: 10pt;\"> link at the top right of the window to access a file in your group section. If you are looking for a file in your group, a list of folders appear when you click the groups link. Select a folder to locate your desired file attachment.</span>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"512\" src=\"images/articles/image61.jpg\" height=\"288\" class=\"img_whs19\" /></span></p>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">When you locate the file you want to upload, click the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Attach File</span></span></a><span style=\"font-size: 10pt;\"> button.</span>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"101\" src=\"images/articles/image312.gif\" height=\"22\" class=\"img_whs20\" /></span></p>\r\n</li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">The file name appears on the <span style=\"font-weight: bold\"><strong>Attach Files to Message</strong></span> window.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">If you would like to attach multiple files, repeat steps 6-9.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">To accept the selected attachment(s), click the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Accept Attachments</span></span></a><span style=\"font-size: 10pt;\"> button. The file(s) you attached are now shown in the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Attachments field of the compose window</span></span></a><span style=\"font-size: 10pt;\"> .</span> <span style=\"font-size: 10pt;\"><img border=\"1\" width=\"615\" src=\"images/articles/image47.jpg\" height=\"261\" class=\"img_whs21\" /></span>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"161\" src=\"images/articles/mail/acceptattachments_button.jpg\" height=\"29\" class=\"img_whs15\" /></span></p>\r\n</li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt;\"><strong><span style=\"text-decoration: underline;\"><span style=\"font-size: 12pt;\">Uploading Files</span></span></strong></span></p>\r\n<p><strong><span style=\"text-decoration: underline;\"></span></strong></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs22\"><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"159\" src=\"images/articles/mail/uploadfile_button.jpg\" height=\"27\" class=\"img_whs12\" /></span></td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs22\">\r\n<p><span style=\"font-size: 10pt;\">To attach a document you must first locate the file using the <span style=\"font-weight: bold\"><strong>Browse</strong></span> button, then you click the <span style=\"font-weight: bold\"><strong>Upload File</strong></span> button. To upload a selected file, follow these steps:</span></p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">Once you locate the file using the <span style=\"font-weight: bold\"><strong>Browse</strong></span> button, click the <span style=\"font-weight: bold\"><strong>Upload File</strong></span> button to upload your file from your local computer to your email message.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">The message, \"Uploading Please Wait\" appears when you click the <span style=\"font-weight: bold\"><strong>Upload File</strong></span> button.</span></li>\r\n<li class=\"kadov-p\"><span style=\"font-size: 10pt;\">To accept the selected attachment, click the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Accept Attachments</span></span></a><span style=\"font-size: 10pt;\"> button. The files you attached are now shown in the </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Attachments field of the Compose window</span></span></a>\r\n<p class=\"whs13\"><span style=\"font-size: 10pt;\"><img border=\"1\" width=\"544\" src=\"images/articles/image46.jpg\" height=\"228\" class=\"img_whs14\" /></span></p>\r\n<p><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"161\" src=\"images/articles/mail/acceptattachments_button.jpg\" height=\"29\" class=\"img_whs15\" /></span></p>\r\n</li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt;\"><strong><span style=\"text-decoration: underline;\"><span style=\"font-size: 12pt;\">Unattach Selected Files</span></span></strong></span></p>\r\n<p><strong><span style=\"text-decoration: underline;\"></span></strong></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs22\"><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"161\" src=\"images/articles/mail/unattachselectedfiles_button.jpg\" height=\"29\" class=\"img_whs15\" /></span></td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs22\">\r\n<p><span style=\"font-size: 10pt;\">You can remove any attachments you have selected by selecting the attachment in the <span style=\"font-weight: bold\"><strong>Attach Files to Message</strong></span> window, and clicking the <span style=\"font-weight: bold\"><strong>Unattach Selected Files(s)</strong></span> button. Your attachment(s) are automatically removed from your message.</span></p>\r\n<p><strong><span style=\"font-size: 12pt; text-decoration: underline;\">Accept Attachments</span></strong></p>\r\n<p><strong><span style=\"text-decoration: underline;\"></span></strong></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs16\"><span style=\"font-size: 10pt;\"><img border=\"0\" width=\"161\" src=\"images/articles/mail/acceptattachments_button.jpg\" height=\"29\" class=\"img_whs15\" /></span></td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"30%\" class=\"whs16\">\r\n<p><span style=\"font-size: 10pt;\">You must click the <span style=\"font-weight: bold\"><strong>Accept Attachments</strong></span> button to complete the selected attachment. When clicked, the <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window appears with the files you attached shown in </span><a class=\"dropspot\"><span style=\"color: #0000ff; text-decoration: underline;\"><span style=\"font-size: 10pt;\">Attachments field of the Compose window</span></span></a><span style=\"font-size: 10pt;\"> .</span></p>\r\n<p class=\"whs13\"><img border=\"1\" width=\"544\" src=\"images/articles/image46.jpg\" height=\"228\" class=\"img_whs14\" /></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\"> </p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\"> </p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\"> </p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\"> </p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\"> </p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\"> </p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p class=\"kadov-p\">\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n</table>\r\n</p>','',1,5,0,5,'2009-01-06 00:56:43',62,'','2009-04-02 18:18:14',65,0,'0000-00-00 00:00:00','2009-01-06 00:56:43','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',13,0,1,'','',0,76,'robots=\nauthor='),(269,'Save Draft','save-draft','','<p>Use the <span style=\"font-weight: bold\"><strong>Save Draft</strong></span> button to save your email for review at a later time. This option is especially helpful when you don\'t have time to complete your message or review it thoroughly before you send it. The <span style=\"font-weight: bold\"><strong>Save Draft</strong></span> option saves your message to the <span style=\"font-weight: bold\"><strong>Drafts</strong></span> folder of the mail section in your HyperOffice account.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong></span></p>\r\n<p>To use the <span style=\"font-weight: bold\"><strong>Save Draft</strong></span> button, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>While in the Compose Message window, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Save Draft</span></span></a> button. The <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window closes and returns you to the <span style=\"font-weight: bold\"><strong>Mail</strong></span> page.</p>\r\n<p><img border=\"0\" width=\"79\" src=\"images/articles/mail/savedraft_button.jpg\" height=\"22\" class=\"img_whs2\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Drafts</span></span></a> folder. Your draft messages appear in this folder.</p>\r\n</li>\r\n</ol>','',1,5,0,5,'2009-01-06 00:57:05',62,'','2009-04-02 18:01:30',65,0,'0000-00-00 00:00:00','2009-01-06 00:57:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,7,'','',0,57,'robots=\nauthor='),(270,'Save Backup','save-backup','','<p>Use the <span style=\"font-weight: bold\"><strong>Save Backup</strong></span> button to create a backup copy of your composed message.</p>\r\n<p>Not only is your message content saved, but all of your recipient information is saved as well.</p>\r\n<p><span style=\"font-size: 14pt;\"><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong></span> </span></p>\r\n<p>To use the <span style=\"font-weight: bold\"><strong>Save Backup</strong></span> button, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>Before you send your email, from the <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Save Backup</span></span></a> button.</p>\r\n<p><img border=\"0\" width=\"97\" src=\"images/articles/mail/savebackup-button.jpg\" height=\"22\" class=\"img_whs2\" /></p>\r\n</li>\r\n</ol>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> You must enter your recipients\' email addresses listed in the <span style=\"font-weight: bold\"><strong>To</strong></span> field to use this function.</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>When you save a backup copy, the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">delete draft after sending</span></span></a> checkbox appears. This checkbox defaults to selected, which means that the backup copy of your email will be deleted when your email message is sent. To deselect this option, deselect the checkbox.</p>\r\n<p><img border=\"1\" width=\"153\" src=\"images/articles/image313.gif\" height=\"26\" class=\"img_whs3\" /></p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,5,'2009-01-06 00:57:20',62,'','2009-04-02 17:45:58',65,0,'0000-00-00 00:00:00','2009-01-06 00:57:20','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,6,'','',0,66,'robots=\nauthor='),(271,'Save a Copy of This Message','save-a-copy-of-this-message','','<p>You can save all of your messages in the <span style=\"font-weight: bold\"><strong>Sent-Mail </strong></span>folder.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong></span></p>\r\n<p>To save all of your messages in the <span style=\"font-weight: bold\"><strong>Sent-Mail</strong></span> folder, select the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Save a copy of this message</span></span></a> checkbox on the <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window.</p>','',1,5,0,5,'2009-01-06 01:00:06',62,'','2009-04-02 17:45:06',65,0,'0000-00-00 00:00:00','2009-01-06 01:00:06','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,5,'','',0,75,'robots=\nauthor='),(272,'Send Email','send-email','','<p>Use the <span style=\"font-weight: bold\"><strong>Send</strong></span> button to send your messages to all recipients that you entered in the To, CC, and BCC fields.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To send your message, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>While in the <span style=\"font-weight: bold\"><strong>Compose Message</strong></span> window, click the <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Send</span></span> button. The <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Sent Message Confirmation</span></span> dialog box appears indicating that your message has been sent to your recipient.</p>\r\n<p><img border=\"0\" width=\"496\" src=\"images/articles/image48.jpg\" height=\"299\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"36\" src=\"images/articles/mail/sendbutton.jpg\" height=\"20\" class=\"img_whs3\" /></p>\r\n</li>\r\n<li style=\"color: #000000\" class=\"kadov-p\">\r\n<p class=\"whs4\">Click <span style=\"font-weight: bold\"><strong>OK</strong></span> below the confirmation message to return to your <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span> page.</p>\r\n<p><img border=\"1\" width=\"550\" src=\"images/articles/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs5\" /></p>\r\n</li>\r\n</ol>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> You can attach your personal signature for all outgoing mail and configure the message to receive confirmation of receipt of your message. For additional information about creating an email signature, refer to the <a href=\"mail/66-hyperoffice-mail/372-how-do-i-add-images-and-formatting-to-email-signatures-.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Email Signature</span></span></a> topic in this help file.</p>','',1,5,0,5,'2009-01-06 01:00:32',62,'','2009-04-02 17:44:27',65,0,'0000-00-00 00:00:00','2009-01-06 01:00:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,8,'','',0,117,'robots=\nauthor='),(273,'Open an Email Message','open-an-email-message','','<p>You can open a message from your email folders. When your message is opened, you can Forward the message, Reply to the message, or move the message into an email folder. New email you receive appear in the Inbox.</p>\r\n<h2>Usage Guidelines</h2>\r\n<p>To open a message, follow these steps:</p>\r\n<ol class=\"whs2\">\r\n<li class=\"kadov-p\">\r\n<p>From the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page, locate the message you want to open.</p>\r\n<p><img border=\"1\" width=\"550\" src=\"images/articles/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs3\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the message to open it.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears</span></span></a> in a new window.</p>\r\n</li>\r\n</ol>','',1,5,0,64,'2009-01-06 01:01:00',62,'','2009-04-03 20:35:37',65,0,'0000-00-00 00:00:00','2009-01-06 01:01:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,40,'robots=\nauthor='),(274,'Forward','forward','','<p>You can forward a message to any email recipient from the Inbox folder.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To forward a message, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>Open an email message. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears</span></span></a> in a new window.</p>\r\n<p><img border=\"1\" width=\"545\" src=\"images/articles/mail/attachments_message.jpg\" height=\"469\" class=\"img_whs2\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Forward</span></span></a> button. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> windows appears.</p>\r\n<p><img border=\"0\" width=\"525\" src=\"images/articles/mail/compose_message_new_copy.jpg\" height=\"383\" class=\"img_whs3\" /></p>\r\n<p><img border=\"0\" width=\"64\" src=\"images/articles/mail/forward_button.jpg\" height=\"22\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Type your recipient\'s address in either the To, CC, or BCC fields.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click <span style=\"font-weight: bold\"><strong>Send</strong></span>.</p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,64,'2009-01-06 01:01:19',62,'','2009-04-03 20:35:18',65,0,'0000-00-00 00:00:00','2009-01-06 01:01:19','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,1,'','',0,42,'robots=\nauthor='),(275,'Reply','reply','','<p>You can reply to any email message that you receive. Using reply saves you time by automatically filling in the To address field with your recipients\' email address.</p>\r\n<h2>Usage Guidelines</h2>\r\n<p>To reply to a message, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>Open your email message. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears</span></span></a> in a new window.</p>\r\n<p><img border=\"1\" width=\"545\" src=\"images/articles/mail/attachments_message.jpg\" height=\"469\" class=\"img_whs2\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Reply</span></span></a> button. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> windows appears with the sender\'s email address populated in the To field.</p>\r\n<p><img border=\"0\" width=\"525\" src=\"images/articles/mail/compose_message_new_copy.jpg\" height=\"383\" class=\"img_whs3\" /></p>\r\n<p><img border=\"0\" width=\"41\" src=\"images/articles/image27.gif\" height=\"22\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click <span style=\"font-weight: bold\"><strong>Send</strong></span>.</p>\r\n</li>\r\n</ol>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> You can configure your settings to include the original message within quotes or as an attachment on the reply. You can also configure your settings to provide a confirmation for every email you send. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic of this help file.</p>\r\n<p> </p>','',1,5,0,64,'2009-01-06 01:01:53',62,'','2009-04-03 20:34:50',65,0,'0000-00-00 00:00:00','2009-01-06 01:01:53','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,4,'','',0,42,'robots=\nauthor='),(276,'Reply to All','reply-to-all','','<p>You can reply to any email message that you receive. Use the <span style=\"font-weight: bold\"><strong>Reply to All</strong></span> button to include all of the recipients from the original email in the reply.</p>\r\n<h2>Usage Guidelines</h2>\r\n<p>To use the reply to all button, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>Open your email message. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears</span></span></a> in a new window.</p>\r\n<p><img border=\"1\" width=\"545\" src=\"images/articles/mail/attachments_message.jpg\" height=\"469\" class=\"img_whs2\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Reply to All</span></span></a> button. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Compose Message</span></span></a> windows appears with all the recipients\' email addresses.</p>\r\n<p><img border=\"0\" width=\"525\" src=\"images/articles/mail/compose_message_new_copy.jpg\" height=\"383\" class=\"img_whs3\" /></p>\r\n<p><img border=\"0\" width=\"86\" src=\"images/articles/image28.gif\" height=\"22\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click <span style=\"font-weight: bold\"><strong>Send</strong></span>.</p>\r\n</li>\r\n</ol>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> You can configure your settings to include the original message within quotes or send as attachment with reply. You can also configure your settings to show you confirmation for all email sent. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic of this help system.</p>\r\n<p> </p>','',1,5,0,64,'2009-01-06 01:02:09',62,'','2009-04-03 20:34:15',65,0,'0000-00-00 00:00:00','2009-01-06 01:02:09','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,5,'','',0,44,'robots=\nauthor='),(277,'Move Files','move-files','','<p>You can organize and move messages to any folder available in your email account.</p>\r\n<h2>Usage Guidelines</h2>\r\n<p>To organize and move your messages to folders in your email account, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>Open your email message. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears</span></span></a> in a new window.</p>\r\n<p><img border=\"1\" width=\"545\" src=\"images/articles/mail/attachments_message.jpg\" height=\"469\" class=\"img_whs2\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Move</span></span></a> button. The <span class=\"dropspot\"><a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Move Message</span></span></a> </span>window appears.</p>\r\n<p><img border=\"0\" width=\"425\" src=\"images/articles/mail/movemessage_window.jpg\" height=\"235\" class=\"img_whs3\" /></p>\r\n<p><img border=\"0\" width=\"40\" src=\"images/articles/image29.gif\" height=\"22\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>In the <span style=\"font-weight: bold\"><strong>Location</strong></span> list, select the folder where you want to move your message, then click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Move Message</span></span></a> button.</p>\r\n<p><img border=\"0\" width=\"110\" src=\"images/articles/image314.gif\" height=\"21\" class=\"img_whs5\" /></p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,64,'2009-01-06 01:02:26',62,'','2009-04-03 20:33:39',65,0,'0000-00-00 00:00:00','2009-01-06 01:02:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,41,'robots=\nauthor='),(278,'Search','search','','<p>Use the <span style=\"font-weight: bold\"><strong>Search</strong></span> button to search for any email in any of the folders in your HyperOffice email account.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To use the search feature, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>From the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page on the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail</span></span></a> toolbar, click the <span style=\"font-weight: bold\"><strong>Search </strong></span>button. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Search for Messages </span></span></a>window appears.</p>\r\n<p><img border=\"0\" width=\"375\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/Untitled-8.gif\" height=\"363\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"482\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image11.gif\" height=\"20\" class=\"img_whs3\" /></p>\r\n<p><img border=\"1\" width=\"550\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/images/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Use one of the following fields to perform your search:</p>\r\n</li>\r\n</ol>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs5\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs9\">\r\n<p class=\"whs10\">From</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>From</strong></span> field to search for email from a particular sender. Type the name, part of the name, or email address of the contact that you are looking for. Click the <span style=\"font-weight: bold;\">Search</span> button. Your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">results appear in the Search for Messages</span></span></a> window.</p>\r\n<p><img border=\"0\" width=\"450\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/search_for_messages.gif\" height=\"479\" class=\"img_whs12\" /></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs10\">To/cc</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>To/cc</strong></span> field to search all the email you sent to a recipient. Type the name, part of the name, or email address of the contact that you are looking for. Click the <span style=\"font-weight: bold;\">Search</span> button. Your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">results appear in the Search for Messages</span></span></a> window.</p>\r\n<p><img border=\"0\" width=\"425\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/searchformessages.gif\" height=\"371\" class=\"img_whs15\" /></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs16\">\r\n<p class=\"whs10\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs17\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Subject</strong></span> field to search the subject field of you email in alphabetical order. Type the subject, part of the subject, or any portion of the subject line that you are looking for in this field. Click the <span style=\"font-weight: bold;\">Search</span> button. Your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">results appear in the Search for Messages</span></span></a> window.</p>\r\n<p><img border=\"0\" width=\"425\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/subject.gif\" height=\"371\" class=\"img_whs15\" /></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> You can select <span style=\"font-weight: bold\"><strong>Search all folders</strong></span> or specify an individual folder such as the <span style=\"font-weight: bold\"><strong>Inbox</strong></span>, or <span style=\"font-weight: bold\"><strong>Sent-Mail</strong></span>. You can use the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">drop-down list</span></span></a> to help you control the scope of the search.</p>\r\n<p><img border=\"0\" width=\"180\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image37.gif\" height=\"20\" class=\"img_whs18\" /></p>\r\n<p> </p>','',1,5,0,66,'2009-01-06 01:02:47',62,'','2009-02-11 21:42:38',65,0,'0000-00-00 00:00:00','2009-01-06 01:02:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,9,'','',0,40,'robots=\nauthor='),(279,'Email Filters','email-filters','','<p>To help you locate a message quickly, you can filter the messages in any of your folders in the mailbox view.</p>\r\n<p>When you use the filter option, only those messages that meet your filter criteria display. For a more general search, click the <span style=\"font-weight: bold\"><strong>S</strong></span><span style=\"font-weight: bold\"><strong>earch</strong></span> button.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines </span></h2>\r\n<p>To use the filter option, follow these steps:</p>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>From the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">My Email</span></span></a> page, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Advanced</span></span></a> button at the bottom of the screen. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Filter</span></span></a> window appears with the various filter criteria that you can use to locate a specific message.</p>\r\n<p><img border=\"0\" width=\"316\" src=\"images/articles/image66.gif\" height=\"342\" class=\"img_whs2\" /></p>\r\n<p><img border=\"0\" width=\"96\" src=\"images/articles/image65.gif\" height=\"22\" class=\"img_whs3\" /></p>\r\n<p><img border=\"1\" width=\"550\" src=\"images/articles/mail/email_main_window.jpg\" height=\"274\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Use these fields in the Filter window to locate your message(s):</p>\r\n</li>\r\n</ol>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs5\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs9\">\r\n<p class=\"whs10\">New Messages</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Select if you want to filter your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">read or unread messages</span></span></a> .</p>\r\n<p><img border=\"1\" width=\"309\" src=\"images/articles/image67.gif\" height=\"68\" class=\"img_whs12\" /></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs10\">Flagged Messages</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Select if you want to view only messages that are <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">flagged messages or unflagged messages</span></span></a> .</p>\r\n<p><img border=\"1\" width=\"303\" src=\"images/articles/image68.gif\" height=\"67\" class=\"img_whs15\" /></p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs16\">\r\n<p class=\"whs10\">Sender</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs17\">\r\n<p>Type the email address or name of the sender you want to find, or type the first few letters of the email address or name of the sender you want to find. Only messages that meet your search criteria will appear.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs10\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Use this field to filter your messages by subject. Type the subject of the email you want to find.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs8\">\r\n<td width=\"11%\" class=\"whs16\">\r\n<p class=\"whs10\">Date Range</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs17\">\r\n<p>Enter a date range for the messages you want to find. Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Calendar icon to select a Calendar range</span></span></a> of dates from a calendar.</p>\r\n<p><img border=\"1\" width=\"383\" src=\"images/articles/image69.gif\" height=\"167\" class=\"img_whs18\" /></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,66,'2009-01-06 01:03:05',62,'','2009-04-03 21:35:47',65,0,'0000-00-00 00:00:00','2009-01-06 01:03:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,53,'robots=\nauthor='),(280,'Open Attachment','open-attachment','','<p>You can receive attachments of any size in your email messages. You can either save or open the attachments that are sent to you. Attachments are <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">designated with a paper clip symbol</span></span></a> next to your senders email address.</p>\r\n<p><img border=\"1\" width=\"539\" src=\"images/articles/image72.gif\" height=\"31\" class=\"img_whs1\" /></p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p><span style=\"font-weight: bold\"><strong>T</strong></span><span style=\"font-weight: bold\"><strong>o open or save your attachment:</strong></span></p>\r\n<ol class=\"whs2\">\r\n<li class=\"kadov-p\">\r\n<p>Click the message that you want to open. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Message appears</span></span></a> .</p>\r\n<p><img border=\"0\" width=\"425\" src=\"images/articles/attachmentmessage_view.gif\" height=\"465\" class=\"img_whs3\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">attachment(s) appear in the email message header</span></span></a> . Select the attachment you want to view by clicking on it.</p>\r\n<p class=\"whs4\"><img border=\"1\" width=\"385\" src=\"images/articles/image73.gif\" height=\"45\" class=\"img_whs5\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">File Download </span></span></a>dialog box appears. In this window you can either save or open the attachment.</p>\r\n<p><img border=\"0\" width=\"398\" src=\"images/articles/image62.jpg\" height=\"295\" class=\"img_whs6\" /></p>\r\n</li>\r\n</ol>\r\n<p class=\"whs4\">To quickly save your attachment to your Group Documents or My Documents in HyperOffice:</p>\r\n<ol class=\"whs2\">\r\n<li class=\"kadov-p\">\r\n<p>Click the message that you want to open. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Message appears</span></span></a> .</p>\r\n<p><img border=\"0\" width=\"425\" src=\"images/articles/attachmentmessage_view.gif\" height=\"465\" class=\"img_whs3\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">attachment(s) appear in the email message header</span></span></a> . Select <span style=\"font-weight: bold\"><strong>Save to Documents</strong></span> by clicking on it.</p>\r\n<p class=\"whs4\"><img border=\"1\" width=\"379\" src=\"images/articles/image74.gif\" height=\"48\" class=\"img_whs7\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>You can then save the attachment to a folder in your My Documents section or to a group folder by <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">clicking on group folders</span></span></a> on the top right hand side of the window.</p>\r\n<p><img border=\"0\" width=\"512\" src=\"images/articles/image63.jpg\" height=\"288\" class=\"img_whs8\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>When you select the folder you want to save the attachment in, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Copy File</span></span></a> button to save your file.</p>\r\n<p><img border=\"1\" width=\"64\" src=\"images/articles/image75.gif\" height=\"21\" class=\"img_whs9\" /></p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,66,'2009-01-06 01:12:24',62,'','2009-04-03 21:34:40',65,0,'0000-00-00 00:00:00','2009-01-06 01:12:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,6,'','',0,49,'robots=\nauthor='),(281,'Printer Friendly','printer-friendly','','<p>You can print a message at any time from any of your email folders in a printer friendly format.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<ol class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p>Click the message that you want to print. The <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears</span></span></a> .</p>\r\n<p><img border=\"0\" width=\"425\" src=\"images/articles/message_view.gif\" height=\"432\" class=\"img_whs2\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">printer friendly</span></span></a> button on the message toolbar. Your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">message appears in a printer friendly format</span></span></a> in the same window.</p>\r\n<p><img border=\"0\" width=\"325\" src=\"images/articles/messageprinter.gif\" height=\"318\" class=\"img_whs3\" /></p>\r\n<p><img border=\"1\" width=\"94\" src=\"images/articles/image70.gif\" height=\"19\" class=\"img_whs4\" /></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Print</span></span></a> button on the message toolbar.</p>\r\n<p><img border=\"1\" width=\"76\" src=\"images/articles/image71.gif\" height=\"19\" class=\"img_whs5\" /></p>\r\n</li>\r\n</ol>\r\n<p> </p>','',1,5,0,66,'2009-01-06 01:12:46',62,'','2009-04-03 21:33:45',65,0,'0000-00-00 00:00:00','2009-01-06 01:12:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,7,'','',0,53,'robots=\nauthor='),(283,'Linking to another website in Publisher','how-do-i-create-a-link-to-another-website-in-publisher','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />This article describes how to create links to other websites in Publisher.<br /><br /><strong><span style=\"font-size: 14pt;\">To create a link to another website, follow these steps:</span></strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Highlight the text to which you would like to add a hyperlink.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the HyperOffice Link Wizard button.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on Link to Another Website<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter in the web address including \"http://\" in the URL: field, for instance, if you were linking to the HyperOffice home page, you would enter: http://www.hyperoffice.com/<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Next, from the Target drop-down menu, you can select how one follows the link, either by openning a new window, by following the link in the same frame, in the top frame, or no new action by selecting none.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can also enter in a description of the link in the tooltip field, which will display when a user moves their cusor over the link.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Accept button when you have finished.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Lastly, click on the Modify Snippet button to save your changes.</span></li>\r\n</ol>','',1,45,0,38,'2009-01-06 17:02:41',62,'','2009-10-08 08:48:39',64,0,'0000-00-00 00:00:00','2009-01-06 17:02:41','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,4,'','',0,131,'robots=\nauthor='),(284,'Creating an instance of a Module in Publisher','how-do-i-create-an-instance-of-a-hyperoffice-module-in-publisher','','<p class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />This article describes how to create an instance of a Module in Publisher.<br /><br /><strong><span style=\"font-size: 12pt;\">To create an instance of a Module in Publisher, follow these steps:</span></strong></span></p>\r\n<div class=\"kbcontent\">\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Module Wizard.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on Link to HyperOffice Items<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the drop-down menu, select the module you would like to link to: (You can select from the following list)<br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Actions (Email group members)<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Administration<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Description<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Documents<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Links<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Message of the Day<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">My Groups<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">News<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Schedule<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Tasks Assigned By Me<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Tasks Assigned To Me<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Votes</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Determine the height and width of the module.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Accept button when you have finished.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Lastly, click on the Modify Snippet button to save your changes.</span></li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n</ul>\r\n</div>','',1,45,0,38,'2009-01-06 17:03:02',62,'','2009-10-08 23:03:49',65,0,'0000-00-00 00:00:00','2009-01-06 17:03:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,1,'','',0,145,'robots=\nauthor='),(285,'Creating a table in Publisher','how-do-i-create-a-table-in-publisher','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />This article describes how to create a table in Publisher.<br /><br /><strong><span style=\"font-size: 12pt;\">To create a table in Publisher, follow these steps:</span></strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Insert Table Tool.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Insert Table Window will Open.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter the number of Rows and Columns of your table.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Determine width of your table, by percent, pixel, or EM<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Determine the Layout of the cells of your table, the alignment and border thickness.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Determine the Spacing of the cells of your table and cell padding.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the OK button when ready.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Lastly, click on the Modify Snippet button to save your changes.</span></li>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n</ul>\r\n</div>','',1,45,0,38,'2009-01-06 17:03:30',62,'','2009-10-08 08:50:31',64,0,'0000-00-00 00:00:00','2009-01-06 17:03:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,2,'','',0,122,'robots=\nauthor='),(286,'How do I create a link to a Portal section?','how-do-i-create-a-link-to-a-hyperoffice-section','','<p>This article describes how to create links to sections of HyperOffice.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>To create a link to a Portal section, follow these steps:</strong></span></p>\r\n<ol>\r\n<li>In Publisher &gt; Edit &gt; Highlight the text to which you would like to add a hyperlink.</li>\r\n<li>Click on the <strong>HyperOffice Link Wizard</strong> button.</li>\r\n<li>Click on <strong>Link to HyperOffice Section <span style=\"font-size: 12pt; background-color: #c0c0c0;\">?</span><br /></strong></li>\r\n<li>From the drop-down menu, select the section you would like to link to: (You can select from the following list)<br />\r\n<ul>\r\n<li>Homepage</li>\r\n<li>Calendar</li>\r\n<li>Contacts</li>\r\n<li>Documents</li>\r\n<li>Document Folders</li>\r\n<li>Forum</li>\r\n<li>Voting</li>\r\n<li>Links</li>\r\n<li>Link Folders</li>\r\n<li>Task</li>\r\n<li>Task Folders</li>\r\n</ul>\r\n</li>\r\n<li>Press the <strong>Select Section</strong> button when ready.</li>\r\n<li>Next, from the Target drop-down menu, you can select how one follows the link, either by openning a new window, by following the link in the same frame, in the top frame, or no new action by selecting none.</li>\r\n<li>You can also enter in a description of the link in the tooltip field, which will display when a user moves their cusor over the link.</li>\r\n<li>Click the <strong>Accept</strong> button when you have finished.</li>\r\n<li>Lastly, click on the <strong>Modify Snippet</strong> button to save your changes.</li>\r\n</ol>','',1,4,0,4,'2009-01-06 17:03:49',62,'','2009-10-08 23:07:05',65,0,'0000-00-00 00:00:00','2009-01-06 17:03:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,12,'','',0,92,'robots=\nauthor='),(287,'Create a mapped folder instead using of the HyperDrive link','can-i-just-create-a-mapped-folder-and-use-that-instead-of-the-hyperdrive-link-xp-or-mounter-vista-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">While in some cases creating a mapped drive will have some of the same functionality of HyperDrive, some aspects of the design will not work, and so it is not a recommended setup. In addition, users who have tried this method have run into a variety of problems, and so it is not considered a viable method.</span></p>','',1,17,0,32,'2009-01-06 17:04:14',62,'','2009-10-08 09:32:42',64,0,'0000-00-00 00:00:00','2009-01-06 17:04:14','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,3,'HyperDrive, Mounter, Mapped Folders','',0,210,'robots=\nauthor='),(288,'I need to see my Groups in Outlook, but I also need to Sync my Calendar to my mobile device. What should I do?','i-like-the-calendar-option-that-creates-folders-for-my-groups-in-outlook-but-i-need-to-sync-my-mobile-device-to-a-single-calendar-what-should-i-do','','<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can switch between calendar options. Just run the configuration sync again and choose the first or second calendar option. Now your items will sync to one calendar. HyperShare allows you to move between calendar sync options.<br /><br /><strong>Note:</strong> If you create events in Outlook while in single Calendar view, those events will be assigned to your Personal Calendar. You can move those events into Groups after returning to the Multiple Calendar view.</span>','',1,9,0,11,'2009-01-06 17:04:50',62,'','2009-04-06 22:53:54',65,0,'0000-00-00 00:00:00','2009-01-06 17:04:50','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,8,'','',0,222,'robots=\nauthor='),(289,'Clearing the HyperShare database','what-does-clearing-the-database-do-and-when-should-i-do-it-','','<p>Clearing the database erases all synchronization history between HyperShare or Microsoft Outlook. </p>\r\n<p>This is useful if you have made major changes in Microsoft Outlook or HyperOffice and want to start with a fresh synchronizaiton history.</p>\r\n<p>It is suggested that you clear the database if you are switching to another Microsoft Outlook profiles and want to use the current installation of HyperShare to sync with a different HyperOffice account.</p>\r\n<p>After clearing the database, it is possible that you will see a messages during your first sync prompting you to select between items that are present in HyperOffice and Microsoft Outlook that have the same information.  This is because HyperShare does not have the history anymore as to which item was changed last. You can choose either application\'s item (Microsoft Outlook or HyperOffice) and you review each conflict or apply to all items.</p>','',1,18,0,31,'2009-01-06 17:05:19',62,'','2009-10-08 09:41:25',64,0,'0000-00-00 00:00:00','2009-01-06 17:05:19','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,1,'','',0,72,'robots=\nauthor='),(290,'How do I create Groups and transfer up data from MS Outlook?','how-do-i-create-groups-and-transfer-up-data-from-outlook-','','<p>The Configuration process of HyperShare creates a folder in Microsoft Outlook under your main sections i.e., Calendar, Contacts, Tasks and or Notes, called Groups.  Under this \'Groups\' subfolder will be listed the HyperOffice group names that you are a member of.  You can only create new groups from within the HyperOffice.</p>\r\n<p>If you wish to move information from an existing Microsoft Outlook folder to a HyperOffice folder, select the item(s) and drag into the appropiate subfolder located under the \'Groups\' folder. Re-run the synchronization process to complete the transfer to HyperOffice.</p>','',1,18,0,31,'2009-01-06 17:05:38',62,'','2009-10-08 09:40:12',64,0,'0000-00-00 00:00:00','2009-01-06 17:05:38','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,11,'','',0,108,'robots=\nauthor='),(291,'What is the difference between Synchronize and Configuration?','what-is-the-difference-between-synchronize-and-configure-','','<p>Configuration creates the properties file to synchronize the HyperOffice folders with Microsoft Outlook. This setup includes the HyperOffice user information, frequency, calendar option and or HyperOffice personal/group items. The configuration can be changed at any time.</p>\r\n<p>Synchronization is the process of syncing information between Microsoft Outlook and HyperOffice.</p>\r\n<p>If you have not performed a synchronization or the local HyperShare MDB has been cleared, you will be prompted to setup the configuration file first. </p>','',1,18,0,31,'2009-01-06 17:05:59',62,'','2009-10-08 09:47:53',64,0,'0000-00-00 00:00:00','2009-01-06 17:05:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,10,'HyperShare, Outlook, configuration, synchronization','',0,198,'robots=\nauthor='),(292,'Synchronization of Group Calendar(s) to my handheld devices','how-do-i-sync-my-group-calendar-to-my-handheld-device-','','<p><span style=\"font-size: 12pt;\"><strong>Configuration Guidelines</strong></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">Select the HyperShare configuration option from the gray icon in the system tray (lower right).</span></li>\r\n<li><span style=\"font-size: 10pt;\">When prompted to choose a calendar option, choose either \'Single Calendar with group meetings\' or Single Calendar with group meetings + group events\'. </span></li>\r\n<li><span style=\"font-size: 10pt;\">This will sync all HyperOffice personal and group calendar data together into your MS Outlook calendar. </span></li>\r\n<li><span style=\"font-size: 10pt;\">From there you can use the sync software that came with your handheld device to get the data from Microsoft Outlook. </span></li>\r\n<li><span style=\"font-size: 10pt;\">It is suggested that you exit HyperShare to avoid conflicts with the handheld sychronization program. To do this right mouse click on the gray icon in the system tray and click exit.</span></li>\r\n</ol>','',1,18,0,31,'2009-01-06 17:06:15',62,'','2009-10-08 09:46:46',64,0,'0000-00-00 00:00:00','2009-01-06 17:06:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',14,0,8,'','',0,130,'robots=\nauthor='),(293,'Does HyperShare for Outlook sync my Email?','does-hypershare-for-outlook-sync-my-email-','','<p>While HyperShare does not handle the synching of emails, Email can be accessed from Outlook by setting up a standard POP/IMAP connection through Outlook\'s Email Account interface.  HyperShare for Outlook syncs your Calendar, Contacts, Tasks, and Notes, which is separate from handling mail.  <br /><br />If you would like your HyperOffice Email to go to Outlook, you will first have to set up either a POP or IMAP account for HyperOffice. After setting up both IMAP and HyperShare, you will see a notification pop up when you have received an Email.</p>','',1,9,0,11,'2009-01-06 17:06:33',62,'','2009-04-06 22:50:18',65,0,'0000-00-00 00:00:00','2009-01-06 17:06:33','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,7,'','',0,278,'robots=\nauthor='),(294,'What are the 2 asterisks ** by my folder names in Microsoft Outlook?','what-are-the-2-asterisks-by-my-folder-names-in-outlook-','','<p>HyperShare will insert 2 asterisks (**) in front of Mcrosoft Outlook folders that do not sync to HyperOffice during a synchronization cycle.</p>\r\n<p>There are typically 2 scenarios where this can occur.</p>\r\n<ol>\r\n<li>The subfolders were created in Mcrosoft Outlook.  </li>\r\n<li>HyperShare database was cleared or HyperShare was uninstalled.</li>\r\n</ol>\r\n<p>To address the first scenario:</p>\r\n<ol>\r\n<li>You can move the subfolder contacts into an existing subfolder under the \'Groups\' folder or</li>\r\n<li>Create a new group in HyperOffice</li>\r\n<li>Re-run the HyperShare configuration</li>\r\n<li>Move the contacts from the folder marked with the 2 asterisks to the newly created group folder</li>\r\n<li>Manually run HyperShare synchronize</li>\r\n</ol>\r\n<p>To address the second scenario:</p>\r\n<ol>\r\n<li>In your Mcrosoft Outlook tree structure, you will see a second set of \'Groups\' folders and subfolders</li>\r\n<li>If present, delete the HyperOffice \'Groups\' folder with the 2 asterisks and its subfolders</li>\r\n<li>If not present, re-run the HyperShare  configuration</li>\r\n</ol>','',1,18,0,31,'2009-01-06 17:06:54',62,'','2009-10-08 09:47:29',64,0,'0000-00-00 00:00:00','2009-01-06 17:06:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,9,'','',0,147,'robots=\nauthor='),(295,'How do I use the Administration Module?','how-do-i-use-the-administration-module-','','<p>The administration console has a set of administration tools that can only be used by the administrator of a company portal. <br /><br /><br />With the administration console, the portal administrator can:</p>\r\n<ul>\r\n<li>add user accounts to the portal<br /></li>\r\n<li>edit the portal properties<br /></li>\r\n<li>set up aliases<br /></li>\r\n<li>administer any user account that belongs to the company portal<br /></li>\r\n<li>create profiles to configure what HyperOffice areas a user has access to<br /></li>\r\n<li>review the online storage report</li>\r\n</ul>\r\n<strong>NOTE:</strong> The administration module will allow you to change overall portal settings and user settings, it does not mange with Group permissions or features. <br />\r\n<h3>Usage Guidelines</h3>\r\n<br />Only the users of the portal that are set up as administrators (level 1, 2 or 3) can access the administration console.<br /><br />To access the administration console, follow these steps: <br /><br />1. You can access this tool one of two ways: <br />\r\n<ul>\r\n<li>Click the <strong>Administrator Console</strong> button in the lower right corner of your desktop.<br /><strong><br />OR</strong><br /></li>\r\n<li>Click the Settings tab on the left navigation bar.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"97\" src=\"images/articles/image60.jpg\" height=\"480\" /></div>\r\n<br /></li>\r\n<li>Click the Account button.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"58\" src=\"images/articles/image279.gif\" height=\"62\" /></div>\r\n<br /></li>\r\n<li>The Account Settings page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"375\" src=\"images/articles/account_settings.gif\" height=\"371\" /></div>\r\n<br /></li>\r\n<li>Click Launch Administration Module button.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"299\" src=\"images/articles/image302.gif\" height=\"26\" /></div>\r\n</li>\r\n</ul>\r\n<br />The Administration page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/adminstration_module.gif\" height=\"338\" /></div>\r\n<br /><br /><br />\r\n<h2>Troubleshooting:</h2>\r\n<br /><strong>Why are some user icons indented in the User Administrator area?</strong>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"520\" src=\"images/articles/image303.gif\" height=\"171\" /></div>\r\n<br /><strong>A:</strong> If you are in the administration area and you click on a username, you will see an area that says \"reports to\". When you first add users to HyperOffice, they start of \"unassigned\". After you have changed a user in the admin area (like set their password or something), then they become assigned or report to a user. The default user they report to is the Postmaster. You can change this, or leave it as is, but the indents will reflect that. The users still in a straight line have not been assigned to report to anyone yet. They don\'t get assigned until you actually make a change to the user. They start out unassigned until you hit the \"commit changes\" button.<br /><br /><strong>Where is the group administration on this page?</strong><br /><strong>A:</strong>Group administration is located in a different area of HyperOffice. This administration area is for the Portal level only. If you need to change group settings, you should click on Groups &gt; Group Memberships &gt; Administrator.','',1,4,0,4,'2009-01-06 17:07:26',62,'','2009-04-01 18:22:59',65,0,'0000-00-00 00:00:00','2009-01-06 17:07:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,7,'','',0,107,'robots=\nauthor='),(296,'What are the Email sending limits with my account?','what-are-the-email-sending-limits-with-my-account-','','<p><strong>Web Interface</strong><br />TO: 200 recipients<br />BCC: 50 recipients <br /><br /><strong>SMTP sending*</strong><br />100 recipients per message (TO, BCC, CC)<br />500 total messages per day<br />10 MB attachment limit</p>\r\n<p>*requires a Business Email Account. For more information please contact your sales representative.</p>\r\n<input id=\"gwProxy\" type=\"hidden\"><!--Session data--></input><input onclick=\"jsCall();\" id=\"jsProxy\" type=\"hidden\" />\r\n<div id=\"refHTML\"></div>','',1,9,0,11,'2009-01-06 17:10:54',62,'','2009-08-31 23:56:32',70,0,'0000-00-00 00:00:00','2009-01-06 17:10:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,6,'','',0,372,'robots=\nauthor='),(297,'Changing MX records (Hosted Email)','how-do-i-change-my-mx-records-','','<p class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The following instructions detail steps for configuring your MX records to properly use the HyperOffice service with branded email domains (e.g. @yourcompany.com). Please be aware that changing your DNS settings should not be be done until your HyperOffice account is properly configured and your users have been set up. Performing the change prior to this may result in the loss of emails and/or a delay in email delivery.<br /></span></p>\r\n<div class=\"kbcontent\">\r\n<ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">When migrating a domain that is already being used to receive email, care should be taken to ensure that the HyperOffice usernames match the portion of the users email address prior to the <a href=\"mailto:\'@\'\">\'@\'</a> symbol. Therefore if a user is currently receiving email as: <em>Jane@company.com</em> and the \'company.com\' domain is being transferred to HyperOffice, her username should be: <em>Jane</em> to ensure that she does not lose any email.  If you have email addresses that you do not want to create as users, you can create Aliases to forward to a user\'s email address or to external email addresses.  Once changes have been performed at your domain, it may take 24-48 hours (depending on the registrar) for the change to propagate through the internet.  <br /><br />When the HyperOffice purchase is made, HyperOffice immediately deactivates the existing email domain that was assigned to the portal before. Therefore if a portal was originally accessed by going to <em>http://mycompany.hyperoffice.com</em> and the users received email as <em>username@mycompany.hyperoffice.com</em>, these will cease to work and the users will not be able to receive email or access the portal until the DNS is properly pointed to the portal at which point the email domain will have been changed to the branded domain. If it is essential that the portal be accessible during the transition time, the portal may still be accessed by using a temporary URL that can be obtained by contacting support.</span> \r\n</ul>\r\n</div>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />To change MX records you can either contact your domain service provider by phone or log on to their DNS control panel and change it yourself.<br /><br /></span>\r\n<hr />\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<h1><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\">By Web Controls</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">1. Log in to your account.<br /><br />2. Look for a section that says <strong>DNS Controls</strong>. You may have to select the domain you will be modifying before you can see the DNS controls section.<br /><br />3. Look for a section that says <strong>Add MX record</strong>, <strong>Configure MX records</strong>, or <strong>Email Settings</strong>. You want to add an <strong>MX record</strong> for the \"<strong>@</strong>\" domain that points to \"<strong>custommail.hyperoffice.com</strong>\". Save your settings.<br /><br />4. While in the MX records section, <strong>DELETE ALL OTHER MX RECORDS</strong>. This will make sure that all mail goes to your HyperOffice account.<br /><br />5. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place.</span> \r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<h1><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">By Phone</span></h1>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">When calling your DNS provider basically all you need to tell them is:<br /><br />You need to <strong>Add an MX record</strong> for the \"<strong>@</strong>\" domain that points to \"<strong>custommail.hyperoffice.com</strong>\". Then have them <strong>DELETE ALL OTHER MX RECORDS</strong>.</span> \r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>','',0,14,0,42,'2009-01-06 17:11:31',62,'','2009-10-08 08:54:45',64,0,'0000-00-00 00:00:00','2009-01-06 17:11:31','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,2,'','',0,4,'robots=\nauthor='),(298,'Creating a Group','how-can-i-create-a-new-group','','<div class=\"kbcontent\">\r\n<p>With HyperOffice you will want to set up the online groups in order to get the right information to the right people at the right times. You can define groups by department, interest, etc. The shared workspace of each group gives your team the tools and online environment to optimize the way they collaborate.<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a></p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"487\" src=\"images/articles/Admin/CRGP01.jpg\" height=\"232\" /></div>\r\n<br /><br /><br />1. To create a group you would click on <strong>Groups</strong> in the left hand column, click on <strong>Group Memberships</strong> and then click on the \"<strong>new group</strong>\" tab at the top.<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"572\" src=\"images/articles/Admin/CRGP02.jpg\" height=\"333\" /></div>\r\n<br /><br /><br />2. In this section you will name the group, create a password, describe this group and provide a mission for this group. You can then select whether or not members of that group may invite their friends, see all sub-groups, join if invited, see all members. You can decide whether or not the group will have a links section, contacts section, calendar section, shared documents section, tasks section, voting section, and/or a forums section. You can also set up default user permissions to allow users to view, add, edit, and delete tasks. Complete the following fields for your group then click the Create Group button<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"97\" src=\"images/articles/Admin/CRGP03.jpg\" height=\"22\" /></div>\r\n<p> </p>\r\n</div>','',1,14,0,41,'2009-01-06 17:15:39',62,'','2009-09-12 22:57:01',64,0,'0000-00-00 00:00:00','2009-01-06 17:15:39','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,132,'robots=\nauthor='),(299,'Deleting the Account Creator','how-do-i-delete-the-account-creator-','','<p><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">The Account Creator is the user who created the portal.  This user is a level 1 adminstrator and at a minimum the owner of the default portal group.</span></span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong><span style=\"font-size: 12pt;\">To delete the previous owner you must follow these instructions:</span></strong><br /><br /><br />1. Make the postmaster admin of all groups. This can be done by logging in as group owner > click on <strong>Groups</strong> > <strong>Group Memberships</strong> > <strong>Administrator</strong> > <strong>Configure User Accounts</strong><strong>invite user</strong> > put \"postmaster\" in the Username(s) field and click the <strong>Add User To Group</strong> button > click Ok > click on <strong>(Modify)</strong> to the right of the postmaster username > put a checkmark in the\"Administrator\" option and click on the <strong>Modify Subscription</strong> button.<br /><br /><br />2. Log in as the postmaster and set the default group to <strong>[Disabled]</strong> by clicking on the <strong>Administrator Console</strong> button found in your Desktop > clicking on <strong>Edit Site Properties</strong> at the top and selecting <strong>[Disabled]</strong> in the Default Group <em>(you will change this back after deleting the user)</em>.<br /><br /><br />3. Make the user you want to delete a Basic User and make someone else a Level one admin within the Administrator Console. This can be done by clicking on <strong>User Administrator</strong> at the top > click on the user you wish to delete and Change the Account Level drop down menu to say <strong>Basic Account</strong> > click <strong>Commit Changes</strong>. Then change another user to a Level 1 Administrator following these same instructions.<br /><br /><br />4. Delete the old user by clicking on their username in the <strong>Administrator Console</strong> > click the <strong>Enable Delete</strong> button and then click the <strong>Delete User</strong> button. Make sure you back up the necessary files in their personal folder before deleting this user.<br /><br /><br />5. Change the default group back to the original setting by following the directions in the 2nd step.<br /><br /><br /><strong><em>Note: For security reasons we cannot give out any account information unless it is to the credit card owner.</em></strong></span><span style=\"font-size: 10pt;\"> </span></p>','',0,14,0,40,'2009-01-06 17:17:30',62,'','2009-09-12 22:56:10',64,0,'0000-00-00 00:00:00','2009-01-06 17:17:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,3,'','',0,72,'robots=\nauthor='),(300,'Creating Company Announcements','how-can-i-create-a-new-company-announcement-','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The company announcements are linked to the group news of the default portal group. This is the group that the system creates at sign up along with the account. <br /><br />Only the owner and the administrator of the group have access to the group’s administration tools and are the only ones who can modify the group’s news section. <br /><br /><span style=\"font-size: 14pt;\"><strong>Usage Guidelines</strong></span><br /><br />To modify company announcements, follow these steps: <br /><br />1. Click the Groups tab on the left navigation bar.</span></p>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" src=\"images/articles/image57.jpg\" /></span></div>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />2. Click on the Group Memberships icon.</span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"94\" src=\"images/articles/image330.gif\" height=\"79\" /></span></div>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Active Memberships page appears.</span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"567\" src=\"images/articles/announcements.gif\" height=\"193\" /></span></div>\r\n</li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">3. Click on the name of your default portal group to access its homepage. The Group homepage appears.</span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"575\" src=\"images/articles/netresults_grouphomepage.gif\" height=\"327\" /></span></div>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />4. Click the Modify News Headlines button on the lower right corner of the group\'s homepage. <a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Show Picture</span></span></a></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" src=\"images/articles/image331.gif\" /></span></div>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The News page appears.</span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"559\" src=\"images/articles/headlines.gif\" height=\"127\" /></span></div>\r\n</li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">5. Click the new headline button.<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"83\" src=\"images/articles/image332.gif\" height=\"18\" /></span></div>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Create News Headline page appears<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"425\" src=\"images/articles/create-headline.gif\" height=\"281\" /></span></div>\r\n</li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">6. Enter the title and the body of the news headline<br /><br />7. Click the Create Headline button<a><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></a></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"113\" src=\"images/articles/image399.gif\" height=\"22\" /></span></div>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />8. The new headline will appear on the group\'s <strong>group news</strong> section and on the <strong>company announcements</strong> section on the user’s personal desktops. <br /><br />Please note that this overlay happens only with the default group in your company account. On your desktop, click a link in the Show Picture </span>\r\n<div id=\"id\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"298\" src=\"images/articles/image329.gif\" height=\"144\" /></span></div>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n</div>','',1,14,0,41,'2009-01-06 17:18:40',62,'','2009-09-12 22:58:04',64,0,'0000-00-00 00:00:00','2009-01-06 17:18:40','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,1,'','',0,85,'robots=\nauthor='),(301,'View Billing Information','where-is-my-billing-information-and-how-do-i-change-it-','','<p class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The billing information section is setup for level 1 administrators to be able to change their billing information and view their pricing plan, monthly statements and other relevant information.<br /><br />View Billing Information</span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">\r\n<div class=\"kbcontent\"><ol>\r\n<li>Click on <strong>Settings</strong><br /><br /><img src=\"images/articles/ho_settings_select.jpg\" /><br /></li>\r\n<li>Click on <strong>Billing</strong></li>\r\n</ol></div>\r\n<p>A billing summary will be displayed allowing the adminstrator to modify credit card information, view pricing plans, view invoices and print invoices.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Modify Credit Card Information</strong></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></p>\r\n</span><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on <strong>Modify Credit Card Information<br /><br /></strong></span> <img src=\"images/articles/settings_billing_creditcard.jpg\" /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Verify, fill-in or replace <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In this section you are able to see what credit card you are currently using and choose to modify the card information. </span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Change Credit Card Information button.<br /><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img border=\"0\" width=\"222\" src=\"images/articles/Billing/Billing03.jpg\" height=\"20\" /></span> </li>\r\n</ol><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">\r\n<p><span style=\"color: #ff0000;\"><strong> NOTE:</strong></span> If you enter a wrong card number an error will appear.</p>\r\n</span>','',1,15,0,158,'2009-01-06 17:23:26',62,'','2009-10-08 00:35:38',64,0,'0000-00-00 00:00:00','2009-01-06 17:23:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,1,'','',0,44,'robots=\nauthor='),(302,'Delete a User Account','how-do-i-delete-a-user-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14pt;\"><strong>To delete a user:</strong></span><br /><br />1. In your HyperOffice portal click on the <strong>Personal</strong> tab on the left and then click on the <strong>Desktop</strong> icon.<br /><br />2. In your Desktop click on the <strong>Administrator Console</strong> button found on the right<br /><br />3. In the User Administration Services page click on the username you want to delete<br /><br />4. Click on the <strong>Enable Delete</strong> button then click on the <strong>Delete User</strong> button.<br /><br /><br />Note: If the owner of a group is deleted, ownership of that group reverts to the Postmaster account. </span></p>','',0,14,0,40,'2009-01-06 17:25:09',62,'','2009-09-12 22:53:34',64,0,'0000-00-00 00:00:00','2009-01-06 17:25:09','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,50,'robots=\nauthor='),(303,'How do I get my logo to display?','how-do-i-get-my-logo-to-display-in-hyperoffice-','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />The Desktop Image section enables the administrator to upload the company logo to the company portal account. The logo will replace the Your Office Today picture located at the top of all users personal desktops.<br /><br /><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong></span><br /><br /><strong>Note:</strong>Only the Postmaster or a Level 1 Administrator can use this feature.<br /><br />To upload your company logo to the company portal account, follow these steps:</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Launch the Administration console. Refer to the Launch the Administration Console topic for more information.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">From the Administration page, click the Edit Site Properties button. The Edit Site Properties page appears.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Scroll down to the Desktop Image section.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Set logo image button. A dialog box appears where you can locate your company logo. Click the Browse button.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Submit Query button.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Modify Site Properties button located at the bottom of the page.</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /><strong>Group Logo</strong><br /><br />The Modify Group Properties section (under Group Membership, Administrator) enables the administrator to upload a custom logo to the selected group. The logo will replace the My Groups Today picture located at the top of all users\' Group homepage.<br /><br /><strong>Usage Guidelines</strong><br /><br /><strong>Note:</strong>Only the Group Owner or a Group Administrator can use this feature.<br /><br />To upload your group logo to the selected group portal, simply click Browse, select your file, then click Update Group down at the bottom of the Group Properties screen. </span>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n</div>','',1,9,0,11,'2009-01-06 17:25:42',62,'','2009-10-08 23:00:16',65,0,'0000-00-00 00:00:00','2009-01-06 17:25:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,3,'','',0,279,'robots=\nauthor='),(304,'What is the Postmaster Account?','what-is-the-postmaster-account-','','<p>Every company Portal created with HyperOffice includes a Postmaster account. The Postmaster is a System account and therefore cannot be deleted and does not count towards your total number of users.<br /><br /><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong><br /></span><br /><em>The postmaster account has the following features:</em><br /><br />It is one of the main administration accounts in a company account<br /><br />It duplicates all the administrator information entered at sign up. <br /><br />It uses the same password as the administrator account created at sign up, however, it’s not affected by any modifications made to the password of the administrator account.<br /><br />It cannot be deleted as it is used by the system for email processing.<br /><br />It is the only account from which an administrator can grant a user the \'level 1 administrator\' privilege.<br /><br /><strong>Note:</strong> Please note that the users will never be charged for the postmaster account.</p>','',1,9,0,11,'2009-01-06 17:26:28',62,'','2009-04-06 22:30:50',65,0,'0000-00-00 00:00:00','2009-01-06 17:26:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,5,'','',0,402,'robots=\nauthor='),(305,'How do I Setup an Alias?','how-do-i-setup-an-alias-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">An Alias is an address that forwards incoming mail to other addresses. For an Alias to work properly, there should not be a user created with the same name as the alias, and the alias needs to point to email addresses that exist.<br /><br />In order to set up an alias, you simply need to access your Administrator Console (either through your Personal Desktop, or in \"Settings\", \"Account\". <br /><br /></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Once you\'re there, click on \"Aliases\".</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter the name of the Alias you want (ie support -- it will translate to support@yourdomain.com).</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter the email addresses you want mail forwarded to, click Create Alias, and you\'re Done!</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />It should be noted that Aliases work when there is mail coming in from an external source. </span></p>','',-2,14,0,39,'2009-01-06 17:27:15',62,'','2009-02-11 18:57:53',68,0,'0000-00-00 00:00:00','2009-01-06 17:27:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,0,'','',0,74,'robots=\nauthor='),(306,'Notifying all Group Members','how-do-i-notify-all-members-of-a-group-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There is a quick and easy way as an administrator to email everyone that is a member of a given group:<br /><br />1. Go to Groups < Group Memberships, and select the Group you want.<br /><br />2. Click \"E-mail Group\" under the \"Actions\" section.<br /><br />3. The normal Email Composition screen will appear with all the group members listed in the \"To:\" field.<br /><br />4. Compose your message and click \"Send\"!</span></p>','',1,14,0,41,'2009-01-06 17:28:46',62,'','2009-09-12 22:57:38',64,0,'0000-00-00 00:00:00','2009-01-06 17:28:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,3,'','',0,54,'robots=\nauthor='),(307,'How do I use the \"My Tasks\" area?','how-do-i-use-the-qmy-tasksq-area-','','<div class=\"kbcontent\">\r\n<p>This online project management tool helps you track your personal project development.<br /><br />Automatic reminders appear to notify you when a task is coming due or when a task is incomplete. This feature ensures that you are notified appropriately to help you keep your project on schedule. <br /><br /><strong>NOTE:</strong> The \"My Tasks\" area is in your personal section of HyperOffice. This means that projects and tasks here are not shared with any other users in your portal. If you need to share tasks or assign tasks to other users, then you should be using the \"Shared Tasks\" section. The Shared sections of HyperOffice are located in groups that have been created.</p>\r\n<p><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong>My Tasks Usage Guidelines</strong></span></p>\r\n<br />On your desktop, click the item you want to view in the My Tasks region of the desktop.<br /><img border=\"0\" width=\"294\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image188.gif\" height=\"104\" /><br /><span style=\"font-size: 12pt;\"><br /><strong><span style=\"font-family: arial,helvetica,sans-serif;\">To access your tasks, follow these steps:</span></strong></span><br />1. From your HyperOffice desktop, click the My Tasks icon on the left navigation bar of the HyperOffice window.<br />2. The My Tasks page appears. Several buttons are available on the task bar on the My Tasks page:<br /><br /><img border=\"0\" width=\"555\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/my_tasks_main.gif\" height=\"160\" /> \r\n<ul>\r\n<li><strong>printer-friendly</strong> Click to view your tasks in a printer-friendly format.<br /></li>\r\n<li><strong>export</strong> Click to export your tasks.<br /></li>\r\n<li><strong>up one level</strong> Click to navigate between various levels of these tasks.<br /></li>\r\n<li><strong>root</strong> Click to navigate between various levels of these tasks.<br /></li>\r\n<li><strong>purge</strong> Click to delete tasks.<br /></li>\r\n<li><strong>new project</strong> Click to create a new project. <br /></li>\r\n<li><strong>new task</strong> Click to create a new task. <br /></li>\r\n<li><strong>complete</strong> Click to view completed tasks.<br /></li>\r\n<li><strong>incomplete</strong> Click to view incomplete tasks.<br /></li>\r\n<li><strong>all</strong> Click to view all tasks, both completed and incomplete.</li>\r\n</ul>\r\n<p> </p>\r\n</div>','',1,4,0,4,'2009-01-06 17:29:57',62,'','2009-04-01 18:21:28',65,0,'0000-00-00 00:00:00','2009-01-06 17:29:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,6,'Personal, Tasks','',0,113,'robots=\nauthor='),(308,'How do I use the \"My Calendar\" area?','how-do-i-use-the-qmy-calendarq-area','','<p><span style=\"font-size: 10pt;\">You can view your calendar in a Monthly, Weekly, or Daily view. Within any view you can select to add/modify an event. You can also change the month/date of the calendar that you want to edit.</span></p>\r\n<p><strong>NOTE:</strong> The \"My Calendar\" area is in your personal section of HyperOffice. This means that calendar items here are not shared with any other users in your portal. If you need to share calendarswithother users, then you should be using the \"Shared Calendars\" section. The Shared sections of HyperOffice are located in groups that have been created.</p>\r\n<p><strong><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To access your calendar, follow these steps:<br /></span></strong><span style=\"font-size: 10pt;\"><br />1. From your HyperOffice desktop, click the My Calendar icon on the left navigation bar of the HyperOffice window. </span></p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"83\" src=\"images/articles/image79.gif\" height=\"62\" /></div>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"98\" src=\"images/articles/images/lefttaskbar.jpg\" height=\"564\" /></div>\r\n<br /><br /><span style=\"font-size: 10pt;\">2. The My Calendar page appears. </span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"554\" src=\"images/articles/calendar_view.gif\" height=\"243\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br />3. The calendar page is divided into two sections: <br /><br />• The left area shows a tree structure of all the events in different groups that you are a member of. <br /><br />• The right area shows your calendar view of the current month (week or day) with all the events scheduled for that month (week or day). <br /><br />4. Click on the <strong>monthly</strong> view, <strong>weekly</strong> view, or the <strong>daily</strong> view buttons on your calendar toolbar to access the calendar for that month, week, or day. </span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"465\" src=\"images/articles/image80.gif\" height=\"20\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br />5. For all views, you can add an event to any date by clicking on the \'+\' symbol . </span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"170\" src=\"images/articles/image81.gif\" height=\"262\" /></span></div>\r\n<span style=\"font-size: 10pt;\">You can also scroll through/change the month by clicking the arrows aside of the current month on top of the page . </span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"235\" src=\"images/articles/image82.gif\" height=\"38\" /></div>','',1,4,0,4,'2009-01-06 17:32:02',62,'','2009-04-01 18:01:21',65,0,'0000-00-00 00:00:00','2009-01-06 17:32:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,5,'Personal, Calendar, Private','',0,144,'robots=\nauthor='),(309,'Interlinking Documents to other items(Contacts, Tasks, Calendar Event, etc.)','how-do-i-link-documents-to-other-itemscontacts-tasks-calendar-event-etc-','','<div class=\"kbcontent\">\r\n<p><strong><span style=\"font-size: 14pt;\">Follow these steps to link documents to other items:</span></strong></p>\r\n<p><span style=\"font-size: 10pt;\">1. In your HyperOffice portal click on <strong>My Documents</strong> or <strong>Shared Documents</strong>. </span></p>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"94\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image108.gif\" height=\"64\" /> <img border=\"0\" width=\"82\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image248.gif\" height=\"82\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br />2. Find the document you wish to link.<br /><br /><br />3. To the right of that file under the \"Modify\" column, click on where it says <strong>(details)</strong>. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"138\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/modify.jpg\" height=\"41\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br /><br />4. Scroll down to where it says \"Linked Items\" and click the <strong>Link an item</strong> button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"375\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/LinkedItems.jpg\" height=\"228\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">The Create and link Button allows you to create a new item to link to. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"97\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/CreateLinkButton.jpg\" height=\"20\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">The \"Create and Link\" page allows you to create a contact, event, link, task, or upload a document. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"250\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/CreateLink.jpg\" height=\"409\" /></span></div>\r\n</li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br />5. On the \"Link To:\" screen you need to select whether you want to link your item to Contacts, Tasks, Calendar Event, etc. You then would do a <strong>Search</strong> for the item you want to link to. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"349\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/LinkTo.jpg\" height=\"218\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">There is an option to link back. This makes it so the item you are linking to will show a link back to this contact.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"66\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/LinkBack.jpg\" height=\"16\" /></span></div>\r\n</li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br />6. Once you\'ve found the item you want to link, select it by putting a checkmark next to the item and click the <strong>Link items</strong> button. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"70\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Linking/LinkItemsButton.jpg\" height=\"21\" /></span></div>\r\n<p><span style=\"font-size: 10pt;\"><br /></span></p>\r\n</div>','',1,8,0,27,'2009-01-06 17:37:02',62,'','2009-10-07 20:55:49',64,0,'0000-00-00 00:00:00','2009-01-06 17:37:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',8,0,6,'','',0,77,'robots=\nauthor='),(310,'How do I use Notes?','how-do-i-use-notes-','','<p class=\"kbcontent\">Use notes to help you document things you need to remember, such as taking notes in a meeting, your grocery list, etc. . You can later refer to the note so you don\'t forget what you need to know. <br /><br />Notes allow you to store any information either as a new category (folder) or under a previously created folder. You can access your notes from your personal Desktop or from the left navigation bar.<br /><br />To access your notes, follow these steps:</p>\r\n<ul>\r\n<li>From your HyperOffice desktop, click the <img border=\"0\" width=\"55\" src=\"images/articles/image166.gif\" height=\"60\" /> icon on the left navigation bar of the HyperOffice window.<br /></li>\r\n<li>The My Notes page appears. </li>\r\n</ul>\r\n<p><img border=\"0\" width=\"606\" src=\"images/articles/mynotes.gif\" height=\"196\" /></p>\r\n<br /><br />\r\n<h1><span style=\"font-size: 14pt;\">Creating a New Note</span></h1>\r\n<br /><br />You can create a new note in on the <strong>Create New Note</strong> page. You can create a note from the desktop or the My Notes page.<br /><br /><em>To create a new note, follow these steps:</em><br /><br />\r\n<ul>\r\n<li>From the My Notes page, click the <img border=\"0\" width=\"77\" src=\"images/articles/image168.gif\" height=\"19\" /> button. <br /></li>\r\n<li>The Create New Note page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"525\" src=\"images/articles/newnote.gif\" height=\"314\" /></div>\r\n</li>\r\n</ul>\r\n<br /><br />You can enter the following information on this page:<br /><br /><strong>Title</strong><br />The title text field is where you enter the title of the note you want to create. The title of the note should be preferably relevant to the contents of the note to be created for easy reference later on. <br /><br /><strong>Note</strong><br />The note field in the <strong>Create a New note</strong> page gives the description of the note and includes the real information which you want to store. This field is a multi-line text field allowing you to write as detailed an explanation or information as possible.<br /><br /><strong>Evaluate Description as HTML</strong><br />This option allows you to render the note as an HTML note, this provides an easier way to display the information in Web-Browsers. Select this checkbox to use this option. <br /><br /><strong>Path</strong><br />The path field allows you to place the note in a relevant folder or at the root level (\'My Notes\' homepage) by navigating the various options in the combo box. If there are any previously created folders at the root level you will see them in the options of the combo box. You can select a root level if you want the note to be stored as an independent reference.<br /><br />There are three buttons at the bottom of the page: <br /><br /><strong>Create Note</strong>: Click the <strong>Create Note</strong> button when you complete filling both the title and the note text fields. This stores the note you created which can be accessed at a later point in time.<br /><br /><strong>Create Note and Add Another</strong>: Click the <strong>Create note and add another</strong> button when you want to add multiple notes apart from the one you just created for referencing. For example, you might want to add information on various customers such as their birthdays etc. For each customer you can add the name of the customer as the title and the birthday as the note. If you have multiple customers you would require multiple notes.<br /><br /><strong>Cancel</strong>: Click the <strong>Cancel</strong> button to cancel creating a new note and return to the \'My Notes\' homepage. <br /><br />\r\n<h1><span style=\"font-size: 14pt;\">Modify a Note</span></h1>\r\n<br /><br />You can modify a previously created note by either changing the contents of the note created or removing the note all together. Notes can be modified to exist in a folder, switch folders, or be removed from a folder.<br /><br /><em>To modify a note, follow these steps</em>:<br /><br />1. From the My Notes page, click the edit link of the note you want to modify.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/image169.gif\" height=\"106\" /></div>\r\n<br /><br /><br />2. The Modify Note page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/modifynote.gif\" height=\"369\" /></div>\r\n<br /><br />3. Modify the fields you want to change and click the <img border=\"0\" width=\"84\" src=\"images/articles/image171.gif\" height=\"21\" /> button.<br /><br /><br />\r\n<h1><span style=\"font-size: 14pt;\">Delete a Note</span></h1>\r\n<br />You can modify a previously created note by either changing the contents of the note created or removing the note all together. <br /><br /><em>To delete a note, follow these steps:</em><br /><br />\r\n<ul>\r\n<li>From the My Notes page, click the delete link of the note you want to delete. </li>\r\n</ul>\r\n<p><img border=\"0\" width=\"606\" src=\"images/articles/image172.gif\" height=\"105\" /></p>\r\n<ul>\r\n<li>The note automatically deletes from the list.</li>\r\n</ul>\r\n<br /><br /><strong>Note:</strong> <em>All note deletions are permanent and you do not have the opportunity to retrieve a deleted note. By default, pressing the delete link deletes the item without any confirmation. You can change the settings of the delete button through the General Preferences.</em><br /><br />\r\n<h2><span style=\"font-size: 14pt;\">Troubleshooting/FAQ:</span></h2>\r\n<br /><strong>I am using HyperShare for Outlook and my notes are not syncing.</strong><br /><strong>A:</strong> HyperShare for Outlook only brings in new notes from Outlook into HyperOffice. Because of Outlook limitations, it does not bring new HyperOffice notes down to Outlook. You will need to manually move or delete notes in each area instead of using HyperShare to keep them in sync.<br /><br /><strong>How do I share my notes?</strong><br /><strong>A:</strong> Notes are only available in the \"personal\" section of HyperOffice. This means that they are not able to be shared in any groups. Most scenarios involving sharing notes can be solved by using shared items already set up in HyperOffice. For example, if you were using notes to delegate work, you should use the \"shared tasks\" area in HyperOffice.<br />\r\n<p> </p>','',1,4,0,4,'2009-01-06 17:40:39',62,'','2009-04-01 19:16:02',65,0,'0000-00-00 00:00:00','2009-01-06 17:40:39','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',8,0,8,'','',0,129,'robots=\nauthor='),(311,'How do I change my General Preferences?','how-do-i-change-my-general-preferences-','','<p>You can customize the number of items that appear on any list on any page in the General Preferences page. On this page you can specify:</p>\r\n<ul>\r\n<li>How many items you want to appear on any list<br /></li>\r\n<li>The length of Calendar items<br /></li>\r\n<li>If you want/don\'t want an item Deletion prompt<br /></li>\r\n<li>If you want/don\'t want a folder Deletion prompt<br /></li>\r\n<li>Your default contacts category<br /></li>\r\n<li>Your Initial contacts section<br /></li>\r\n<li>Your default mail folder. </li>\r\n</ul>\r\n<br /><br /><strong>Usage Guidelines</strong><br /><br />To change your general preferences, follow these steps: <br /><br />1. Click the Settings tab on the left navigation bar.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"100\" src=\"images/articles/generalpoint.jpg\" height=\"175\" /></div>\r\n<br /><br />2. Click the General button. <br />\r\n<ul>\r\n<li>The General Preferences page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"461\" src=\"images/articles/generalpref.jpg\" height=\"371\" /></div>\r\n</li>\r\n</ul>\r\n<br />3. To specify how many items you want to appear on any list, in the <strong>Items Per Page</strong> list, select a number. For Example, in the \'Groups/Shared Documents\' if you have about 20 folders, but want only 15 to be shown, select 15 from the list. <br /><br />4. To specify the length of calendar items, in the <strong>Trim Calendar Items</strong> list, select a number. These numbers signify the number of alphanumeric characters that can be displayed on the particular day in the calendar. You can choose from \'Don\'t trim calendar items\' to 8, 10, 12, 15, and continue in sequences of 5 all the way to 50. <br /><br />5. In the <strong>Item Deletion</strong> list, select the option you want to appear when you delete an item: <br /><br />\r\n<ul>\r\n<li><strong>Prompt me when deleting an item</strong> - Select this option if you want to be prompted every time you want to delete any item. <br /></li>\r\n<li><strong>Don\'t Prompt me when deleting an item</strong> - Select this option if you do not want to be prompted by the application every time you want to delete an item. </li>\r\n</ul>\r\n<br />6. In the <strong>Folder Deletion</strong> list, select the option you want to appear when you delete an item: <br /><br />\r\n<ul>\r\n<li><strong>Prompt me when deleting a folder</strong> - Select this option if you want to be prompted every time you want to delete any folder. <br /></li>\r\n<li><strong>Don\'t Prompt me when deleting a folder</strong> - Select this option if you do not want to be prompted by the application every time you want to delete a folder. </li>\r\n</ul>\r\n<br />7. Select the <strong>Default Contacts Category</strong> list to view all the categories created. Select the Category you want to display as a default when you select a particular group. When you go to the <strong>My Contacts</strong> or the <strong>Shared Contacts</strong> page under the <strong>Personal</strong> or the <strong>Groups</strong> section the category you selected will be the default contacts category. <br /><br />8. Select either <strong>Initially view my category list</strong> or <strong>Initially view my default category</strong>.','',-2,15,0,45,'2009-01-06 17:49:33',62,'','2009-04-07 16:37:24',65,0,'0000-00-00 00:00:00','2009-01-06 17:49:33','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,0,'','',0,65,'robots=\nauthor='),(312,'Interlinking Contacts to other items(Documents, Tasks, Calendar Event, etc.)?','how-do-i-link-contacts-to-other-itemsdocuments-tasks-calendar-event-etc-','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 14pt;\"><strong>Follow these steps to link contacts to other items:</strong></span></p>\r\n<p>1. In your HyperOffice portal click on <strong>My Contacts</strong> or <strong>Shared Contacts</strong>.</p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"85\" src=\"images/articles/image124.gif\" height=\"64\" /> <img border=\"0\" width=\"99\" src=\"images/articles/image232.gif\" height=\"60\" /></div>\r\n<br /><br />2. Find the contact you wish to link.<br /><br /><br />3. To the right of that file under the \"Modify\" column, click on where it says <strong>(edit)</strong>.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"118\" src=\"images/articles/Linking/modify2.jpg\" height=\"42\" /></div>\r\n<br /><br /><br />4. Scroll down to where it says \"Linked Items\" and click the <strong>Link an item</strong> button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"458\" src=\"images/articles/Linking/LinkedContacts.jpg\" height=\"223\" /></div>\r\n<br />\r\n<ul>\r\n<li>The Create and link Button allows you to create a new item to link to. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"97\" src=\"images/articles/Linking/CreateLinkButton.jpg\" height=\"20\" /></div>\r\n<br /></li>\r\n<li>The \"Create and Link\" page allows you to create a contact, event, link, task, or upload a document. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"250\" src=\"images/articles/Linking/CreateLink.jpg\" height=\"409\" /></div>\r\n</li>\r\n</ul>\r\n<br /><br />5. On the \"Link To:\" screen you need to select whether you want to link your item to Documents, Tasks, Calendar Event, etc. You then would do a <strong>Search</strong> for the item you want to link to.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"349\" src=\"images/articles/Linking/LinkTo.jpg\" height=\"218\" /></div>\r\n<br />\r\n<ul>\r\n<li>There is an option to link back. This makes it so the item you are linking to will show a link back to this contact. <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"66\" src=\"images/articles/Linking/LinkBack.jpg\" height=\"16\" /></div>\r\n</li>\r\n</ul>\r\n<br /><br />6. Once you\'ve found the item you want to link, select it by putting a checkmark next to the item and click the <strong>Link items</strong> button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"70\" src=\"images/articles/Linking/LinkItemsButton.jpg\" height=\"21\" /></div>\r\n<p> </p>\r\n</div>','',1,8,0,18,'2009-01-06 17:51:30',62,'','2009-10-08 08:28:35',64,0,'0000-00-00 00:00:00','2009-01-06 17:51:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',9,0,11,'','',0,68,'robots=\nauthor='),(518,'HyperBase Introduction','hyperbase-introdcution','','<p><strong>Length:</strong> 1 hour<br /><strong>Audience:</strong> up to 3 administrators<br /><strong>Course Description: </strong>Learn how to setup HyperOffice\'s online database management solution. HyperBase brings the power of databases to your growing organization as a simple, user friendly solution. Import data or use easy to create <span style=\"color: #000000;\">web forms </span>to collect data, organize it any way you like with simple clicks, and use a querying tool to draw insights.  </p>\r\n<p>After completing this course you will be able to:</p>\r\n<ul>\r\n<li>Creating tables and forms from scratch </li>\r\n<li>Importing data into a table </li>\r\n<li>Creating forms; manually and automatically </li>\r\n<li>Creating table look-ups </li>\r\n<li>Creating views </li>\r\n<li>Establish user access and permissions</li>\r\n<li>Contacting Support <br /></li>\r\n</ul>','',1,26,0,86,'2009-09-12 21:53:47',64,'','2009-09-15 14:29:01',64,0,'0000-00-00 00:00:00','2009-09-12 21:53:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,25,'robots=\nauthor='),(313,'How do I change my Time Zone setting?','how-do-i-change-my-time-zone-setting-','','<p>The time zone setting in your HyperOffice portal can effect the date and time your calendar events show up. This can be problematic if you are scheduling an event and your time zone is set incorrectly. You can change your time zone in your personal settings.<br /><br /><br />To change your personal settings, follow these steps:<br /><br /><br />1. Click the <strong>Settings</strong> tab on the left navigation bar.</p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"97\" src=\"images/articles/image60.jpg\" height=\"480\" /></div>\r\n<br /><br />2. Click the <strong>Personal</strong> icon. The Personal Information page appears. \r\n<div id=\"id\"><br /><img border=\"0\" width=\"71\" src=\"images/articles/image288.gif\" height=\"63\" /> <img border=\"0\" width=\"375\" src=\"images/articles/personal_information.gif\" height=\"412\" /></div>\r\n<br /><br />3. You will be able to change your Time Zone setting on this page.','',1,9,0,11,'2009-01-06 17:55:03',62,'','2009-04-06 22:30:29',65,0,'0000-00-00 00:00:00','2009-01-06 17:55:03','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,314,'robots=\nauthor='),(314,'How do I create a static login page for my HyperMeeting?','how-do-i-create-a-static-login-page-for-my-hypermeeting','','<div class=\"kbcontent\">\r\n<p>How do I create a static login page for my HyperMeeting?<br /><br />This article describes the different ways to create a static login page for HyperMeeting. There are several options in creating a static login page, depending on the amount of information the customer is required to enter before joining the HyperMeeting.<br /><br />To create the static login page, follow the steps below:</p>\r\n<ul>\r\n<li>The first option is to create a login page in which the attendee is required to enter the following fields:<br />\r\n<ul>\r\n<li>Host Name: This is the web meeting account name which you have created.<br />\r\n<ul>\r\n<li>You can find this by clicking on the Applications tab -&gt; Web Meetings -&gt; View Accounts</li>\r\n</ul>\r\n<br /></li>\r\n<li>Access Code: This is the access code you have assigned to this web meeting account.<br />\r\n<ul>\r\n<li>You can find this by clicking on the Applications tab -&gt; Web Meetings -&gt; View Accounts -&gt; click on the edit link of the web meeting account you wish to modify.</li>\r\n</ul>\r\n<br /></li>\r\n<li>Name<br /></li>\r\n<li>Email Address<br /></li>\r\n<li>Company Name<br /></li>\r\n<li>Phone Number<br /></li>\r\n<li>Language</li>\r\n</ul>\r\n<br />http://<strong><em>[your cobrand domain]</em></strong>/partnerpages/joinmeeting.cfm<br /><br /></li>\r\n<li>The second option is to create a login page in which the attendee is not required to enter the Host Name.<br /><br />http://<strong><em>[your cobrand domain]</em></strong>/partnerpages/joinmeeting.cfm?subscriberid=<strong><em>[account name]</em></strong><br /><br /></li>\r\n<li>The third option is to create a login page in which the attendee is not required to enter the Host Name nor the Access Code.<br /><br />http://<strong><em>[your cobrand domain]</em></strong>/partnerpages/joinmeeting.cfm?subscriberid=<strong><em>[account name]</em></strong>&amp;accesscode=<strong><em>[access code]</em></strong><br /></li>\r\n</ul>\r\n<br /><br />Take this fictional company for example:<br />Company Name: FictionalCompany, Inc.<br />Cobrand Domain: fictionalcompany.hyperoffice.com<br />Host Name: SalesOne<br />Access Code: 101<br /><br />\r\n<ul>\r\n<li><strong>Option 1</strong><br />http://<strong><em>fictionalcompany.hyperoffice.com</em></strong>/partnerpages/joinmeeting.cfm<br /><br />When the attendee enters this URL into their web browser, they will be led to a login page, where they will be required to enter the Host Name: <strong>SalesOne</strong> and the access code: <strong>101</strong> as well as their contact information, in order to join the SalesOne meeting.<br /><br /></li>\r\n<li><strong>Option 2</strong><br />http://<strong><em>fictionalcompany.hyperoffice.com</em></strong>/partnerpages/joinmeeting.cfm?subscriberid=<strong><em>SalesOne</em></strong><br /><br />When the attendee enters this URL into their web browser, they will be led to a login page, where they will be required to enter the access code: <strong>101</strong> as well as their contact information, in order to join the SalesOne meeting.<br /><br /></li>\r\n<li><strong>Option 3</strong><br /><br />http://<strong><em>fictionalcompany.hyperoffice.com</em></strong>/partnerpages/joinmeeting.cfm?subscriberid=<strong><em>SalesOne</em></strong>&amp;accesscode=<strong><em>101</em></strong><br /><br />When the attendee enters this URL into their web browser, they will be led to a login page, where they will be required to only enter their contact information, in order to join the SalesOne meeting.<br /></li>\r\n</ul>\r\n<br /><br /><strong>Note:</strong>You MUST use your own URL and NOT use the https url. If you need to use https you would have to add the cid into the URL like this:<br /><br />https://www.hyperoffice.com/partnerpages/joinmeeting.cfm?cid=[cobrandid]&amp;subscriberid=[account name]&amp;accesscode=[access code]\r\n<p> </p>\r\n</div>','',1,19,0,33,'2009-01-06 18:05:22',62,'','2009-06-17 15:37:57',65,0,'0000-00-00 00:00:00','2009-01-06 18:05:22','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,82,'robots=\nauthor='),(315,'Error: 2019 (subscriber -id) The following characters are not allowed','error-2019-subscriber-id-the-following-characters-are-not-allowed-','','<p><strong>Error: 2019<br />(subscriber -id) The following characters are not allowed [ ] # % & </strong><br /><br /><strong>Reason</strong><br />There is a space or a special character in the Account Name<br /><br /><strong>Solution</strong><br />Create Account names without spaces or special characters </p>','',1,16,0,70,'2009-01-06 18:05:57',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 18:05:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,25,'robots=\nauthor='),(316,'Error: 0050 The session cannot be started because another session is already in progress.','error-0050-the-session-cannot-be-started-because-another-session-is-already-in-progress-','','<p><strong>Error: 0050<br />The session cannot be started because another session is already in progress.</strong><br /><br /><strong>Reason</strong><br />The HyperMeeting has already launched by another user who is now the moderator.<br /><br /><strong>Solution</strong><br />You cannot launch HyperMeeting as the moderator until the first session has ended. </p>','',1,16,0,70,'2009-01-06 18:06:15',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 18:06:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,26,'robots=\nauthor='),(317,'Error: 2003 Invalid Check Code','error-2003-invalid-check-code-','','<p><strong>Error: 2003<br />Invalid Check Code</strong><br /><br /><strong>Reason</strong><br />There are spaces at the end of the Account name.<br /><br /><strong>Solution</strong><br />Contact HyperOffice Support to have the Account name edited to remove the extra spaces.</p>','',1,16,0,70,'2009-01-06 18:06:36',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 18:06:36','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,2,'','',0,38,'robots=\nauthor='),(318,'Apple Mail graphical attachment issue','apple-mail-graphical-attachment-issue-','','<p>Due to a bug inside of Apple Mail, when a user<br />is sending a graphical attachment under rich Text format, some times the recipient will not get it (if his/her email client doesn\'t fully supports inline display). <br /><br />To work around it, user has to use Plain text format instead of Rich text format. (or they can zip the file)<br /><br />We also recommend attaching image files as opposed to pasting or dragging in raw image data. <br /><br />This Article applies to Apple Mail 2.1 and 3.1<br /><br />As noted from the link below, this is a known issue among Apple Mail users: <br /><a target=\"target\" href=\"http://support.hyperoffice.com/%22http://discussions.apple.com/thread.jspa?messageID=5934771\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">http://discussions.apple.com/thread.jspa?messageID=5934771</span></span></a></p>','',1,16,0,73,'2009-01-06 18:06:57',62,'','2009-04-07 17:32:54',65,0,'0000-00-00 00:00:00','2009-01-06 18:06:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,8,'','',0,33,'robots=\nauthor='),(319,'Apple Mail time stamp issue Mac OS X (10.4, 10.5)','apple-mail-time-stamp-issue-mac-os-x-104-105-','','<p><span style=\"font-size: 12pt;\"><strong>Problem</strong><br /></span><br />Using Apple Mail, messages are displayed in GMT instead of the actual timezone of the computer. This causes messages to look like they are being received earlier or later than the actual time.<br /><br />This is a bug in the Apple Mail client. HyperOffice servers will always send and receive in GMT time. Most standard mail clients (Outlook, Eudora, etc) will report time correctly.<br /><br /><strong>Affected Clients<br /></strong><br />Apple Mail<br /><br /><strong><span style=\"font-size: 12pt;\">Solution</span><br /></strong><br />Display by time sent for better accuracy.<br /><br />In mail, go to <strong>View</strong> &gt; <strong>Columns</strong>, uncheck \"<strong>Date Received</strong>\", and check \"<strong>Date Sent</strong>\".</p>\r\n<p><br /> </p>','',1,16,0,73,'2009-01-06 18:07:21',62,'','2009-04-07 17:32:32',65,0,'0000-00-00 00:00:00','2009-01-06 18:07:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,7,'','',0,44,'robots=\nauthor='),(320,'Email attachment displays as \'winmail.dat\' file','email-attachment-displays-as-winmaildat-file-','','<p><strong><span style=\"font-size: 12pt;\">Problem</span></strong><br /><br />Emails sent with or without attachments are showing up with a \"winmail.dat\" file as an attachment.<br /><br /><strong><span style=\"font-size: 12pt;\">Explanation</span></strong><br /><br />If Outlook sends a message using the RTF format for bold text and other text enhancements, it includes the formatting commands in the winmail.dat file. Receiving email clients that do not understand the file display it as a stale attachment. To make matters worse, Outlook may also pack other, regular file attachments in the winmail.dat file. <br /><br />For further information:<br />Associated Microsoft link <a href=\"http://support.microsoft.com/kb/278061\">http://support.microsoft.com/kb/278061</a><br /><br /><strong><span style=\"font-size: 12pt;\">Solution</span></strong><br /><br />Prevent Winmail.dat Attachments from Being Sent in Outlook<br /><br />Fortunately, you can get rid of winmail.dat altogether by making sure Outlook does not even try to send mail using RTF. <br /><br />To prevent Outlook from attaching winmail.dat when you send an email: <br />Select <strong>Tools</strong> | <strong>Options</strong>... from the menu. <br />Go to the <strong>Mail Format</strong> tab. <br />Under <strong>Compose</strong> in this message format:, make sure either <strong>HTML</strong> or <strong>Plain Text</strong> is selected. <br />Click <strong>Internet Format</strong>. <br />Make sure either <strong>Convert to Plain Text format</strong> or <strong>Convert to HTML format</strong> is selected under <strong>When sending Outlook Rich Text messages to Internet recipients, use this format: <br /></strong>Click <strong>OK. <br /></strong>Click <strong>OK </strong>again. <br /><br />Extract Files from Winmail.dat without Outlook:<br />If you receive winmail.dat attachments with embedded files, you can extract them using a winmail.dat decoder on Windows or Mac OS X.</p>','',1,16,0,73,'2009-01-06 18:08:34',62,'','2009-04-07 17:31:44',65,0,'0000-00-00 00:00:00','2009-01-06 18:08:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,6,'','',0,52,'robots=\nauthor='),(321,'Email Timestamps are Off or are Sorted Out of Order','email-timestamps-are-off-or-are-sorted-out-of-order-','','<p><strong><span style=\"font-size: 12pt;\">Problem:</span></strong><br /><br />Timestamps don\'t match up with when the email was actually sent, or emails are sorted out of order in my email client.<br /><br /><span style=\"font-size: 12pt;\"><strong>Explanation:</strong></span></p>\r\n<p>Email timestamps that are listed reflect the <em>time sent</em> from the computer that sent the email. <br /><br />The HyperOffice Email Client as well as Outlook and other 3rd party email clients sort email based on the received time, but still display the sent time as their timestamp. This is why sometimes email come in out of order.<br /><br />Because email timestamps are based off of the original sender\'s computer clock (which could be set incorrectly), and then translated from email server to email server as they move to their destination (some email servers occasionally are not configured properly), when the email actually arrives at the HyperOffice email server, the timestamp could no longer reflect the actual time the email was sent.<br /><br /><span style=\"font-size: 12pt;\"><strong>Solution:</strong></span></p>\r\n<p>The only real things to do about it is to check with the sender to make sure that their computer clock is set correctly. There are too many variables outside of our control to know definitively where the problem lies. Delays anywhere along the email\'s path through the internet can hinder a punctual arrival of an email. We make sure our servers are up to date and have accurate times, so the problem typically lies somewhere on the email\'s travel through the internet.</p>','',1,16,0,73,'2009-01-06 18:09:15',62,'','2009-04-07 17:29:49',65,0,'0000-00-00 00:00:00','2009-01-06 18:09:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,5,'','',0,49,'robots=\nauthor='),(322,'Emails Are Not Transferring Via IMAP','emails-are-not-coming-down-via-imap-','','<p>As is the case with many Internet transfer protocols, IMAP does not allow special characters in folder names. <br /><br />Make sure your folders do not include special characters. Parentheses \"(\" \")\" are fine, but characters such as \"&amp;\" and \"?\" are not.</p>','',1,16,0,73,'2009-01-06 18:09:54',62,'','2009-04-07 17:29:00',65,0,'0000-00-00 00:00:00','2009-01-06 18:09:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,48,'robots=\nauthor='),(323,'Email is being Greylisted','email-is-being-greylisted-','','<p>When mail is received from a sender that the HyperOffice mail server does not recognize, HyperOffice may <strong>greylist</strong> that email. This will cause a delay in your mail being received.<br /><br />Greylisting (or graylisting) is a method of defending e-mail users against spam. A mail transfer agent (MTA) using greylisting will <strong>temporarily reject</strong> any email from a sender it does not recognize. If the mail is legitimate, the originating server will try again and the email is accepted. If the mail is from a spammer it will probably not be retried since a spammer goes through thousands of email addresses and can not afford the time delay to retry. </p>','',1,16,0,73,'2009-01-06 18:10:58',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 18:10:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,63,'robots=\nauthor='),(324,'My IMAP Mail Folders Aren\'t Showing in Outlook!','my-imap-mail-folders-arent-showing-in-outlook-','','<p><strong><span style=\"font-size: 12pt;\">Problem:</span></strong><br /><br />You have folders in HyperOffice that are not showing up in Outlook after establishing an IMAP connection.<br /><br /><strong><span style=\"font-size: 12pt;\">Solution:</span></strong><br /><br />In Outlook, select the inbox of the IMAP connection you are using for HyperOffice. Then go to Tools &gt; IMAP Folders, and click Query. Select all the folders you want to show in Outlook and click Subscribe, Apply, and then Close. The folders should then show up and when you click on each of the folders they should populate in your Outlook.</p>','',1,16,0,73,'2009-01-06 18:11:21',62,'','2009-04-07 17:28:21',65,0,'0000-00-00 00:00:00','2009-01-06 18:11:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,46,'robots=\nauthor='),(325,'Why won\'t certain file types open directly from HyperDrive?','why-wont-certain-file-types-open-directly-from-hyperdrive-','','<p>Certain file types will not open directly from HyperDrive.<br /><br /><strong><span style=\"font-size: 12pt;\">Explanation<br /></span></strong><br />HyperDrive uses a WebDAV connection, which is a Microsoft-developed architecture.<br /><br />Because of this, only specific Microsoft files will open directly from HyperDrive. These include word, excel, powerpoint, and other MS Office files.<br /><br /><strong>Files that should open directly from HyperDrive if you have MS Office:<br /></strong><br />MS Word (.doc)<br />MS Excel (.xls)<br />MS PowerPoint (.ppt)<br />MS Infopath (.xml)<br />MS Publisher (.pub)<br />HTML files (.htm .html)*<br />Image Files*<br /><br /><strong>MS Access and other database files<br /></strong><br />HyperDrive is a direct connection over the web. Databases like MS Access and Quickbooks require open connections to them. This does not work over the web using WebDAV. Database files should be dragged and saved to your desktop first, then opened locally.<br /><br /><strong>Note regarding PDF files<br /></strong><br />While Adobe Acrobat PDF files are non-Microsoft file formats, these files should open normally through HyperDrive.  If they do not, please refer to our article on opening PDF files.</p>','',1,16,0,71,'2009-01-06 18:11:44',62,'','2009-03-17 21:17:17',65,0,'0000-00-00 00:00:00','2009-01-06 18:11:44','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,8,'','',0,40,'robots=\nauthor='),(477,'Folders that are displayed in the Portal are not displaying in HyperDrive','folders-that-are-displayed-in-hyperoffice-are-not-displaying-in-hyperdrive','','<p>Folders and Files that display properly in the Portal are not displayed or give an error saying they are not accessible in HyperDrive.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Solution:</strong></span></p>\r\n<p>If a folder is displaying properly in the Portal but is not displaying in HyperOffice for the same user, it is likely a Folder naming issue in Windows.  Check to see if there is a space at the end of the Group name in HyperOffice and/or remove special characters from the Group name .</p>\r\n<p><strong><span style=\"font-size: 12pt;\">Walkthrough:</span></strong></p>\r\n<p>The Group Administrator or Group Owner will need to go to:</p>\r\n<p><strong>Groups</strong> &gt; <strong>Group Memberships</strong> &gt; <strong>Administrator </strong>(for the Group in question) &gt; <strong>Modify Group Properties</strong>. </p>\r\n<p>Check the Group Name for a \'space\' at the end of the name, and delete it if it exists.  If there is not space, remove any other special characters from the Group name and submit your changes. </p>\r\n<p>Close out of the HyperDrive view, and open it again to refresh the page.</p>','',1,16,0,71,'2009-03-17 22:10:53',65,'','2009-10-08 23:05:19',65,0,'0000-00-00 00:00:00','2009-03-17 22:10:53','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,45,'robots=\nauthor='),(326,'Manually setup SSL access HyperDrive under Windows Vista','manually-setup-ssl-access-hyperdrive-under-windows-vista-','','The following hot-fix released by Microsoft is a software update for Windows Vista WebDav access(KB907306). HyperOffice is not responsible for any changes it may cause on your system. HyperOffice does not guarantee this hot-fix will work with other Microsoft updates/service pack in the feature.<br /><br />First, your computer must have Microsoft\'s Software Update for Web Folders (KB907306) installed in order for WebDAV to function properly with Vista. If you have not already done so, install this update as follows: <br /><br /><a href=\"http://www.microsoft.com/downloads/details.aspx?FamilyId=17C36612-632E-4C04-9382-987622ED1D64\">http://www.microsoft.com/downloads/details.aspx?FamilyId=17C36612-632E-4C04-9382-987622ED1D64</a><br /><br />2. Press the <strong>Download </strong>button. You should see the following page: <br /><br />3. Select <strong>Run</strong> to install the update immediately or <strong>Save </strong>to save it on your machine to install later. <br /><br />4. If you saved the update, double-click on it to proceed with the installation. <br /><br />5. Select <strong>Computer</strong> from the Start icon.<br /><br />6. With Computer selected in the left panel, you see \"Map network drive\" in the tool bar. Click on \"<strong>Map network drive</strong>\". <br /><br />7. On the \"Map Network Drive\" dialog, click on the \"<strong>Connect to a Web site that you can use to store your documents and pictures</strong>\" link. <br /><br />8. On the first of a series of \"Add Network Location\" dialogs, click <strong>Next</strong>. <br /><br />9. Select \"<strong>Choose a custom network location</strong>.\" and click <strong>Next.</strong> <br /><br />10.Enter the following URL<br /><br /><strong>https://hyperdrive.hyperoffice.com/hyperslide <br /></strong><br />and click <strong>Next. <br /></strong>','',1,16,0,71,'2009-01-06 18:12:16',62,'','2009-04-07 16:53:24',65,0,'0000-00-00 00:00:00','2009-01-06 18:12:16','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,9,'','',0,50,'robots=\nauthor='),(327,'Read-Only file issue with HyperDrive and Vista','read-only-file-issue-with-hyperdrive-and-vista-','','<p><span style=\"font-size: 12pt;\"><strong>Problem</strong>:<br /></span>Opening an MS Office file directly from HyperDrive in windows Vista causes the file to be \"Read-Only\".<br /><br />The HyperDrive mounter uses a WebDAV connection created by the Microsoft Windows \"Net Use\" command. This issue arises when a user directly opens an Office 2007 file from a WebDAV mount. It is is due to Office 2007 incorrectly trying to open a connection to the remote server using port 445, a port that is blocked by some Anti-Virus software and some ISP\'s. Microsoft has not yet released any formal statements relating to this issue but it has been widely reported within their development community.<br /><br /><em>Note: the problem only affects files opened by Microsoft Office 2007 and will not affect the use of other files.</em> <br /><br /><span style=\"font-size: 12pt;\"><strong><span style=\"font-size: 10pt;\">Affected Clients</span></strong><br /></span>The problem affects Windows Vista users that are using Microsoft Office 2007 and that have one of the following Anti-Virus programs installed:<br /><br />- AVG<br />- McAfee<br />- Kaspersky<br />- Bit Defender<br /><br /><span style=\"font-size: 12pt;\"><strong>Solutions</strong>:</span><br />-- Drag the file out of HyperDrive to the desktop, open and work on it from there, save the file, drag it back to the HyperDrive folder.<br /><br />-- uninstall the AV client and use a different one (like Norton).</p>','',1,16,0,71,'2009-01-06 18:15:28',62,'','2009-04-07 16:52:13',65,0,'0000-00-00 00:00:00','2009-01-06 18:15:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,44,'robots=\nauthor='),(328,'Why does a prefix ._ appear on a file name?','why-does-a-prefix-appear-on-a-file-name-','','<p><strong>Products affected</strong></p>\r\n<ul>\r\n<li>Mac OS X 10.0 and later</li>\r\n</ul>\r\n<p><br /><span style=\"font-size: 12pt;\"><strong>Solution #1</strong><br /></span><br /><br />Before Mac OS X, the Mac OS used \'forked\' files, which have two components: a data fork and a resource fork. The Mac OS Standard (HFS) and Mac OS Extended (HFS Plus) disk formats support forked files. When you move these types of files to other disk formats, the resource fork can be lost.<br /><br /><strong>With Mac OS X, there is a mechanism called \"Apple Double\" that allows the system to work with disk formats that do not have a forked file feature, such as remote NFS, SMB, WebDAV directories</strong>, or local UFS volumes. Apple Double does this by converting the file into two separate files. The first new file keeps the original name and contains the data fork of the original file. The second new file has the name of the original file prefixed by a \"._ \" and contains the resource fork of the original file. If you see both files, the ._ file can be safely ignored. Sometimes when deleting a file, the ._ component will not be deleted. If this occurs you can safely delete the ._ file.</p>\r\n<p><br /><strong><span style=\"font-size: 12pt;\">Solution #2</span></strong></p>\r\n<p>Please refer to this Apple Support article:</p>\r\n<p><a href=\"http://support.apple.com/kb/HT1629\">http://support.apple.com/kb/HT1629</a></p>\r\n<p> </p>','',1,16,0,71,'2009-01-06 18:17:01',62,'','2009-04-08 19:56:50',65,0,'0000-00-00 00:00:00','2009-01-06 18:17:01','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,6,'','',0,60,'robots=\nauthor='),(329,'I Can\'t Open PDF Files on HyperDrive','i-cant-open-pdf-files-on-hyperdrive-','','<p>There is a known problem with some users trying to open PDF files via HyperDrive on Windows XP.<br /><br /><strong><span style=\"font-size: 12pt;\">Solution:</span></strong></p>\r\n<p>We have been able to reproduce this error and have located a HOTFIX from Microsoft that addresses this specific problem. The fix must be requested since it is not generally available, but it is free to do so.</p>\r\n<p><strong><span style=\"font-size: 12pt;\">Walkthrough:</span></strong></p>\r\n<p>Go to this link to review the information and request the fix: <br /><br /><a href=\"http://support.microsoft.com/kb/943337\">http://support.microsoft.com/kb/943337</a></p>\r\n<p>Follow the instructions provided--</p>\r\n<p>Install the Hotfix, reboot your computer, and try again.</p>\r\n<p><strong><span style=\"font-size: 12pt;\">Solution #2:</span></strong></p>\r\n<p>Sometimes the WebDAV files on your computer become corrupt or missing prior to installing HyperDrive and a reinstallation must be done.</p>\r\n<p><strong><span style=\"font-size: 12pt;\">Walkthrough:</span></strong></p>\r\n<p class=\"MsoNormal\"><span><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">On your computer, re-install the original WebDAV client for Microsoft </span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">Windows:</span></span></span></span></p>\r\n<p class=\"MsoNormal\"><span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">1. Find the file: webfldrs.msi -- The location of the file depends </span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">on the version of Windows that you are using. <br /><br />For example, on </span><strong><span style=\"font-family: arial,helvetica,sans-serif;\">Microsoft Windows XP:<br /></span></strong></span></span><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">- This file is normally found under \\WINDOWS\\SYSTEM32\\webfldrs.msi<br /></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">- If you installed Windows XP Servicepack 1 you will find it under </span></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\\WINDOWS\\ServicePackFiles\\i386\\webfldrs.msi <br /><br />On <strong>Microsoft </strong></span></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Windows 2000:<br /></strong></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">- This file is normally found under \\WINNT\\system32\\webfldrs.msi <br /><br />2. To </span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">start the installation, <strong>double-click webfldrs.msi</strong> <br />3. Click <strong>\"Select reinstall mode\".</strong><br />4. </span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Uncheck <strong>\"Repair all detected reinstall problems\".</strong> <br />5. Check <strong>\"Force all </strong></span></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>files to be reinstalled, regardless of checksum or version\".</strong> <br />6. Check </span></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>\"Verify that required user registry entries are present\".</strong> <br />7. Check </span></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>\"Verify that required machine registry entries are present\". <br /></strong>8. Check </span></span></span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>\"Validate shortcuts\". <br /></strong>9. Click <strong>OK</strong> and <strong>REINSTALL.</strong> <br />10. </span></span></span></span><span><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Reboot your computer.<o:p></o:p></span></span></span></span></p>','',1,16,0,71,'2009-01-06 18:17:44',62,'','2009-03-17 22:04:27',65,0,'0000-00-00 00:00:00','2009-01-06 18:17:44','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,3,'','',0,72,'robots=\nauthor='),(330,'How do I Install HyperDrive on a PC running Vista?','how-do-i-install-hyperdrive-on-a-pc-running-vista-','','<p class=\"kbcontent\"><span style=\"font-size: 10pt;\">HyperDrive does not appear to install properly on a PC running Windows Vista.</span></p>\r\n<p class=\"kbcontent\"><span style=\"font-size: 10pt;\"><strong>Note:</strong> <strong>Hyperdrive.LNK is for Windows XP only</strong>. HyperDriveMounter.exe is designed for Windows Vista.<br /></span><span style=\"font-size: 10pt;\"><br />The following instructions detail steps for installing HyperDrive on a PC running Windows Vista.<br /><br /><span style=\"font-size: 12pt;\"><strong>Solution:</strong></span></span></p>\r\n<p class=\"kbcontent\"><span style=\"font-size: 10pt;\">Ensure you are following the correct steps to install HyperDrive.  </span></p>\r\n<p class=\"kbcontent\"><span style=\"font-size: 10pt;\">Use the HyperDriveMounter.exe file to install the Mounter, then mount the drive using your proper credentials.</span></p>\r\n<p class=\"kbcontent\"><strong><span style=\"font-size: 12pt;\">Walkthrough:</span></strong></p>\r\n<p><span style=\"font-size: 10pt;\">1. Download the <strong>HyperDriveMounter.exe</strong> to your desktop and <strong>double click to install</strong>.<br />2. Once the installation has finished, run the <strong>HyperDrive Mounter</strong>:</span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">Click on the Windows <strong>\'Start\'</strong> button.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Go to the <strong>Programs</strong> menu. </span></li>\r\n<li><span style=\"font-size: 10pt;\">Locate <strong>HyperOffice</strong> &gt; <strong>HyperDrive</strong> &gt; and click <strong>HyperDrive Mounter</strong></span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt;\">3. Running the Mounter will prompt you for your <strong>HyperOffice email address</strong>, <strong>password</strong> and the <strong>drive letter</strong> you want your HyperDrive to be. <br /></span><span style=\"font-size: 10pt;\">4. When complete, you will receive a message saying the mount was successful. <br />5. </span><span style=\"font-size: 10pt;\">Access the drive from <strong>Start</strong> &gt; <strong>Computer</strong>, and it will be displayed as a network drive with the drive letter you chose during the Mounting process.<br /></span></p>\r\n<ul>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\"></span></p>','',-2,16,0,71,'2009-01-06 18:18:07',62,'','2009-03-17 21:06:13',65,0,'0000-00-00 00:00:00','2009-01-06 18:18:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,0,'','',0,76,'robots=\nauthor='),(331,'Setting up a Network Drive on Vista (HyperDrive workaround)','setting-up-a-network-drive-on-vista-hyperdrive-workaround-','','<p>If all other Troubleshooting steps fail, you can set up a Network Drive manually to get some HyperDrive functionality.</p>\r\n<p><strong><span style=\"font-size: 12pt;\">Solution:</span></strong></p>\r\n<p>If you are unable to Mount a drive successfully in Windows Vista and you have exhausted all other troubleshooting steps, Windows Vista allows the creation of a Network Drive which allows many of the functions HyperDrive provides. </p>\r\n<p><strong><span style=\"font-size: 12pt;\">Walkthrough:</span></strong></p>\r\n<p>Procedure for setting up a connection without using the HyperDriveMounter software:<br /><br />1. Go to <strong>Start</strong> &gt; <strong>My Computer</strong><br />2. Right click in an empty space, click <strong>Add a Network Place</strong>.<br />3. Double-click <strong>Custom network place</strong><br />4. Type into the field provided: <strong><a href=\"http://hyperdrive2.hyperoffice.com/hyperslide\">http://hyperdrive2.hyperoffice.com/hyperslide</a><br /></strong>5. Click through the rest of the setup.<br />6. Open the new network drive that is created, and use the navigation pane on the left hand side.  If you do not see it there click the <strong>\"Folders\"</strong> tab at the bottom left.</p>\r\n<p><strong>Important Note:</strong> You may not be able to use double-click to open items in the preview pane, but either <strong>right-clicking and choosing open</strong> or going to <strong>File</strong> &gt; <strong>Open </strong>will allow you to navigate and access files.</p>','',1,16,0,71,'2009-01-06 18:18:34',62,'','2009-03-17 20:41:57',65,0,'0000-00-00 00:00:00','2009-01-06 18:18:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,5,'','',0,126,'robots=\nauthor='),(332,'HyperShare is missing buttons during the install','hypershare-is-missing-buttons-during-the-install-','','<p><span style=\"font-size: 12pt;\"><strong>Problem:</strong></span><br /><br />While installing (or configuring) Hypershare, \"Back\", \"Next\" and \"Cancel\" buttons are all missing. Installation process can\'t continue.<br /><br />This can occur when your machine has its display settings set to a resolution higher ratio than 96 DPI (the default size). The problem occurs because the buttons are essentially \"pushed\" off the screen when the other text expands to the new display resolution. The buttons are still there and can be \"tabbed\" to but they are not visible to the user.<br /></p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Solution:</strong></span><br /><br />Change DPI setting back to normal size (96 DPI)<br /><br />In order to see the buttons you will have to re-set your settings back to the default 96 DPI setting during the install. To do this, simply open your control panel which is located under the start menu under settings. Next click on <br />the display icon and launch the display window.<br /><br />Once the window loads, simply click on the \"Settings\" tab and then click on the \"Advanced\" button. This will launch a new window with the default tab \"General\" selected. On this tab you will see a drop-down to change your \"DPI Setting\". Simply select \"Normal Size (96 DPI)\", choose the radio button that says \"Apply the new display settings without restarting\", and click \"OK\".<br /><br />You should now be able to install HyperShare and see the buttons without a problem.</p>','',1,16,0,72,'2009-01-06 18:19:25',62,'','2009-04-07 16:57:03',65,0,'0000-00-00 00:00:00','2009-01-06 18:19:25','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,9,'','',0,31,'robots=\nauthor='),(333,'HyperShare and Other Outlook Sync Applications','hypershare-and-other-outlook-sync-applications-','','<p>Hypershare can not coexist with other Outlook Sync applications, because Hypershare will not \"share\" access of certain resources within Outlook. We recommend that you shut down Hypershare before using other Outlook sync applications. </p>','',1,16,0,72,'2009-01-06 18:34:56',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 18:34:56','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,8,'','',0,35,'robots=\nauthor='),(334,'How do I upgrade HyperShare?','how-do-i-upgrade-hypershare-','','<p>1. First uninstall the old version of HyperShare.</p>\r\n<ul>\r\n<li>click on the Start menu<br /></li>\r\n<li>select All Programs<br /></li>\r\n<li>go to the HyperOffice &gt; HyperShare folder and select Uninstall HyperShare.</li>\r\n</ul>\r\n<br />2. Log in to your HyperOffice account and click on <strong>Settings</strong>, then <strong>Account</strong>. There will be a button to <strong>Download HyperShare for Outlook</strong>. \r\n<div id=\"id\"><br /><img border=\"0\" width=\"450\" src=\"images/articles/images/hypersharedlscreen.gif\" height=\"341\" /></div>','',1,16,0,72,'2009-01-06 18:36:28',62,'','2009-04-07 16:55:56',65,0,'0000-00-00 00:00:00','2009-01-06 18:36:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,7,'','',0,35,'robots=\nauthor='),(335,'Error: HyperShare cannot be started because of an exception: Error HRESULT E_FAIL','error-hypershare-cannot-be-started-because-of-an-exception-error-hresult-efail','','<p><strong>Error: HyperShare cannot be started because of an exception: Error HRESULT E_FAIL has been returned from a call to a COM component </strong><br /><br /><strong><span style=\"font-size: 12pt;\">Reason</span></strong><br />HyperShare is configured to \'start on startup\' and there is no active internet connection.<br /><br /><span style=\"font-size: 12pt;\"><strong>Solution</strong><br /></span>Connect your system to an active internet connection prior to starting your system or remove the \'start on startup\' option from the HyperShare configuration and start HyperShare manually when you are ready to start synchronizing between Outlook and HyperOffice</p>','',1,16,0,72,'2009-01-06 18:37:52',62,'','2009-04-07 16:54:51',65,0,'0000-00-00 00:00:00','2009-01-06 18:37:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,6,'','',0,28,'robots=\nauthor='),(336,'Error: Invalid list index 3','error-invalid-list-index-3','','<p><strong>Invalid list index 3.<br />In function ListGetAt(list, index [,delimiters]), the value of index, 3, is not a valid as the first argument (this list has 1 element). Valid indexes are in the range 1 through the number of elements in the list.</strong><br /><br /><strong><span style=\"font-size: 12pt;\">Reason</span></strong><br />This message implies that the local HyperShare repository does not match the items listed in Outlook and/or HyperOffice.<br /><br /><span style=\"font-size: 12pt;\"><strong>Solution</strong><br /></span>Accessing the HyperShare menu (located in the system tray of your computer), select Suspend Synchronization, Select Support, Select \'Clear Database\', click yes to confirm and Select Restart Synchronization.<br /><br />A synchronization will start, this will build a new local HyperShare repository. You will be prompted to resolve items that are present in both Outlook and HyperOffice. This will allow you to choose the most current updates.</p>','',1,16,0,72,'2009-01-06 18:41:34',62,'','2009-04-07 16:54:39',65,0,'0000-00-00 00:00:00','2009-01-06 18:41:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,5,'','',0,31,'robots=\nauthor='),(337,'Error: There is no row at position -1','error-there-is-no-row-at-position-1-','','<p><strong>Error: There is no row at position -1.</strong><br /><br /><strong><span style=\"font-size: 12pt;\">Reason</span></strong><br />This message implies that the local HyperShare repository does not match the items listed in Outlook and/or HyperOffice.<br /><br /><strong><span style=\"font-size: 12pt;\">Solution</span></strong><br />Accessing the HyperShare menu (located in the system tray of your computer), select Suspend Synchronization, Select Support, Select \'Clear Database\', click yes to confirm and Select Restart Synchronization.<br /><br />A synchronization will start, this will build a new local HyperShare repository. You will be prompted to resolve items that are present in both Outlook and HyperOffice. This will allow you to choose the most current updates.</p>','',1,16,0,72,'2009-01-06 18:42:42',62,'','2009-04-07 16:54:28',65,0,'0000-00-00 00:00:00','2009-01-06 18:42:42','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,40,'robots=\nauthor='),(338,'Error: You dont have the permission to move this item.','error-you-dont-have-the-permission-to-move-this-item-','','<p><strong>You dont have the permission to move this item.</strong><br /><br /><span style=\"font-size: 12pt;\"><strong>Reason</strong><br /></span>A calendar item labelled \'HyperShare Private\' has been copied to your HyperOffice Calendar during a previous sync process.<br /><br /><span style=\"font-size: 12pt;\"><strong>Solution</strong><br /></span>Remove the item from the HyperOffice calendar, typically a group Calendar. Restart the synchronization process.</p>','',1,16,0,72,'2009-01-06 18:43:24',62,'','2009-04-07 16:54:17',65,0,'0000-00-00 00:00:00','2009-01-06 18:43:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,33,'robots=\nauthor='),(339,'Error: You must specify a valid email address in order to authenticate with the gateway.','error-you-must-specify-a-valid-email-address-in-order-to-authenticate-with-the-gateway-','','<p><strong>You must specify a valid email address in order to authenticate with the gateway. The email address must be for the account that you are synching with. Please re-configure your HyperShare settigs with the correct email address and password information.</strong><br /><br /><span style=\"font-size: 12pt;\"><strong>Reason</strong><br /></span>You have entered an invalid email address<br /><br /><span style=\"font-size: 12pt;\"><strong>Solution</strong><br /></span>HyperShare is requesting a fully qualified HyperOffice email address. If we are hosting your account\'s email, the login is your login@emaildomain.com. If we are not hosting your account\'s email, the login is your login@accountname.hyperoffice.com.<br /><br />The password is your HyperOffice login password.</p>','',1,16,0,72,'2009-01-06 18:43:58',62,'','2009-04-07 16:54:03',65,0,'0000-00-00 00:00:00','2009-01-06 18:43:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,33,'robots=\nauthor='),(340,'Why do I get a -Session Expired- message?','why-do-i-get-a-session-expired-message-','','<div class=\"kbcontent\"><p>When you log in to HyperOffice, the system sets a \"cookie\" in your machine. This is a session variable that resides in your browser and allows you to stay logged in.<br /><br /><strong>A user might be kicked out of his account due to a login session expired error because of one of the following:</strong> </p><ul><li><p>The user is using the AOL browser. AOL has raised all the security settings in its browser which prevents the HyperOffice cookies from being stored on the user\'s computer and that\'s why the \'session expired\' error keeps popping up in all HyperOffice pages. We advise the user to connect to the Internet using his AOL account but use Internet Explorer instead of the AOL browser.</p></li><li>The user has his Internet explorer security settings set to \'high\'. To check these settings, click on <span><li><strong>IE 7</strong> users: click on Tools > Internet Options. Under \"Browsing History\" click Delete, then click \"Delete Files\" and \"Delete Cookies\". </li><li><strong>IE 6</strong> users: click on Tools > Internet Options. Click the buttons marked \"Delete Files\" and \"Delete Cookies\".<br /><br /><em>*NOTE*</em> After clearing your cache and cookies, you must shut down every Internet Explorer browser window you have open. Then open a new IE window and log in to HyperOffice.</li><br /><strong>Try a different browser</strong> <br />many times IE is just not handling the cookies correctly. This could be due to a corrupt install or a 3rd party program that has changed IE in some way. Switching to <strong>FireFox</strong> will solve this issue.<br /><br /><strong>If using IE, turn on META REFRESH</strong><br />click on Tools > Internet Options > Security > Custom Level. Scroll down and make sure \"Allow Meta Refresh\" is set to <strong>Enable</strong>. <p> </p></span></li></ul></div>','',1,16,0,69,'2009-01-06 19:16:10',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 19:16:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,39,'robots=\nauthor='),(341,'My Calendar Items Are Off By An Hour Or Two!','my-calendar-items-are-off-by-an-hour-or-two-','','<div class=\"kbcontent\">\r\n<p><span><span style=\"font-size: 12pt;\"><strong>Problem</strong>:</span></span> <span style=\"font-size: 10pt;\">Calendar items are off by a certain number of hours.</span><br /><br /><span><span style=\"font-size: 12pt;\"><strong>Reason</strong>:</span></span> <span style=\"font-size: 10pt;\">This is almost always a timezone issue. When a user is created in HyperOffice, the default timezone is set to US/Eastern time. <em>HyperOffice calendar items have the same timezone as the user who created them.</em> Users who have different timezones set, will see meetings and events scheduled for different times. This is because the time reflects when the event or meeting will actually be happening. </span><br /><br /><span style=\"font-size: 12pt;\">Example:</span></p>\r\n<table border=\"1\" cellpadding=\"cellpadding\">\r\n<br />\r\n<tbody>\r\n<tr>\r\n<td align=\"align\" valign=\"valign\">Tommy has HyperOffice set to Central time and creates a shared calendar item at 3:00pm.<br /><br />Gary has HyperOffice set to US/Eastern time. He will see the event on the calendar at 4:00pm.<br /><br />Kathleen is in California and has HyperOffice set to Pacific time. She will see that the event is at 1:00pm.<br /></td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p><span style=\"font-size: 10pt;\"><br />The times are different because that is when the meeting is actually taking place.<br /></span><br /><br /><span style=\"font-size: 12pt;\"><span><strong>Solution</strong>:</span> </span><span style=\"font-size: 10pt;\">All users should change their timezone to reflect the timezone that they are working in.</span><br /><br />*<span style=\"font-size: 10pt;\"><em>Note</em> - If you are traveling and crossing timezones, we recommend updating your HyperOffice account to reflect the change.</span><br /><br /><span style=\"font-size: 10pt;\">You can change your timezone in HyperOffice by doing the following: </span></p>\r\n<table border=\"1\" cellpadding=\"cellpadding\">\r\n<tbody>\r\n</tbody>\r\n</table>\r\n<p>\r\n<table border=\"1\" cellpadding=\"cellpadding\">\r\n</table>\r\n</p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Log in to HyperOffice </span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on <strong>Settings</strong></span> </li>\r\n<li><span style=\"font-size: 10pt;\">Click on <strong>Personal</strong></span> </li>\r\n<li><span style=\"font-size: 10pt;\">Locate the <strong>Timezone</strong> box and change your timezone </span></li>\r\n<li><span style=\"font-size: 10pt;\">Scroll down to the bottom and choose <strong>Update Information</strong></span></li>\r\n</ul>\r\n<p> </p>\r\n</div>','',1,16,0,69,'2009-01-06 19:19:35',62,'','2009-04-07 16:48:22',65,0,'0000-00-00 00:00:00','2009-01-06 19:19:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,1,'','',0,37,'robots=\nauthor='),(342,'Truncated File Names in Firefox','truncated-file-names-in-firefox-','','<p><strong><span style=\"font-size: 12pt;\">Problem:</span></strong><br /><br />When a client tries to download a file from My Documents or Shared Documents sections and the file name contains spaces, Mozilla Firefox will truncate the file name.<br /><br /><span style=\"font-size: 12pt;\"><strong>Reason:</strong><br /></span><br />If the file name contains a space, Mozilla Firefox will use only the name up to the first white space. This is an issue with the Mozilla Firefox web browser.<br /><br /><strong><span style=\"font-size: 12pt;\">Solution:</span></strong><br /><br />a) Remove the spaces from the file name.<br /><br />b) Use Internet Explorer to download files.<br /><br />c) If you still want to use Mozilla Firefox, after you download the file, you will have to rename the file on your hard drive.</p>','',1,16,0,69,'2009-01-06 19:20:01',62,'','2009-04-07 16:48:37',65,0,'0000-00-00 00:00:00','2009-01-06 19:20:01','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,29,'robots=\nauthor='),(343,'A Quick Guide for New Administrators','getting-started-a-quick-guide-for-new-administrators-','','<div class=\"kbcontent\">\r\n<p>The following instructions are a short overview to help you set up the basic components of your online workplace and customize it for your specific needs. Also remember that you can access the HyperOffice online <strong>Support</strong> engine from within your HyperOffice Portal (in the top right corner of the webpage).</p>\r\n<h3>Portal Administrator Levels</h3>\r\n<br />\r\n<hr />\r\n<br />Initially, your account will include a Postmaster and a Level 1 Administrator.<br />\r\n<ul>\r\n<li>\r\n<ul>\r\nThe Postmaster is the only account that can assign a user as a Level 1 Administrator. \r\n</ul>\r\n<ul>\r\n<li>\r\n<ul>\r\n<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a href=\"administration/40-user-administration/237-administration-levels.html\">Administration_Levels</a></span></span><br /><br />Or type <em>administration levels</em> in the help engine index. \r\n</ul>\r\n</li>\r\nTo better understand all 3 HyperOffice administrative levels go to:<br />\r\n</ul>\r\n<ul>\r\n<li>Edit site properties<br />\r\n<ul>\r\n<li>logos<br /></li>\r\n<li>signatures<br /></li>\r\n<li>messages</li>\r\n</ul>\r\n<br /></li>\r\n<li>Administration Changes<br />\r\n<ul>\r\n<li>Add users to your portal<br /></li>\r\n<li>Add users to groups (you may also add users to groups by sending invitations)<br /></li>\r\n<li>Create custom portal views for various users, employees, vendors, customers (called portal customization)</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<br /><strong>Postmaster Account -</strong> The Postmaster is the master administrator account that you are not charged for and cannot be deleted. This account duplicates all the administrator information entered at set up and has the same password as the first user created at the time of the initial set up.<br /><br /><br /><strong>Level 1 Administrator -</strong> A Level 1 Administrator holds all the administrative functions of the Postmaster except assigning another user Level 1 administrative rights.<br /><br /><br /><br />As the <strong>initial user of HyperOffice</strong> you hold all administrative functions, and are a Level 1 Administrator.<br /><br /><br />To make any administrative changes to users and to edit site properties, you must use the Administrator Console. (Users without administrator rights will not have this button on their personal desktop.)<br /><br /><br />You can use the Administrator Console to:<br /><br />\r\n</ul>\r\n<br />\r\n<h3>Initial Setup of Your Portal</h3>\r\n<br />\r\n<hr />\r\n<br />The administration console has a set of administration tools that can only be used by the administrators of your portal.<br /><br /><br />With the administration console, the portal administrator can:<br />\r\n<ul>\r\n<li>add user accounts to the portal<br /></li>\r\n<li>edit the portal properties<br /></li>\r\n<li>administer any user account that belongs to the company portal<br />\r\n<ul>\r\n<strong>note:</strong> Level 1 administrators have to ability to administer all users, Level 2 and Level 3 administers have to ability to administer only the users that report to them. \r\n</ul>\r\n</li>\r\n</ul>\r\n<br /><strong>Starting your portal customization</strong><br />\r\n<ul>\r\n<li>From your personal desktop - click on the Administrator Console button located towards the bottom right hand side of the desktop.<br /></li>\r\n<li>Click \"Edit site properties\" on top of the tool bar. This will take you to the co-brand customization window.<br /></li>\r\n<li>The Company Portal Group endables the administrator to set a default group for newly created user accounts. Every new user willl be added to this group by default. For example, if your HyperOffice account is called MyCompany, all users will be added to the default group call MyCompany Portal Group unless you disable this feature.<br /></li>\r\n<li>You can also add a logo to the desktop. This logo will appear on the desktop of all your users.<br /></li>\r\n<li>If you create and Initial Greeting Message, your new users will receive this greeting from you in addition to the standard HyperOffice welcome letter (which provides information like their username and password).<br /></li>\r\n<li>Once you have finished customizing, scroll to the bottom of the page and click \"Modify Portal\".<br /></li>\r\n<li>You are now ready to add users to your portal.<br />\r\n<ul>\r\nFor help in adding users to your portal, go to:<br /><a href=\"administration/39-administrator-console/239-add-a-user.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">How to Add a User</span></span></a> \r\n</ul>\r\n</li>\r\n</ul>\r\n<br /><br />\r\n<h3>Creating Groups and Adding Users to Groups</h3>\r\n<br />\r\n<hr />\r\n<br />Once you have added users to your portal, you can assign them to different groups. The administrator of a group can add, delete, and give permissions to the <strong>group</strong>. Initially the creator of the group is its administrator, but the owner of the group can add others as administators of the group.<br />\r\n<ul>\r\n<strong>note:</strong> Portal Administrators are not inherently group administrators. As with any other user, a portal administrator must be added to the groups you wish, and can made an administrator of the group, if you so desire.<br /><br />\r\n<li>For each group that you create, you must set default user permissions. Once users are added to groups, changes to the default permissions will only apply to new users added to the group. Existing users\' permissions must be changed individually.<br /></li>\r\n<li>Ensure that folder permissions (for group documents) are set at the appropriate level. In the initial configuration of the group, set permissions at the level to which you want <em>most</em> of the members of the group to operate. You can then change the permissions for each user within that group (i.e. give more access to some users and restrict access of others).<br /></li>\r\n<li>Once a group has been created, another user may be assigned the administrator of that group. However, only the creator of the group can delete his/her group.</li>\r\n</ul>\r\n<br />Visit this help topic for more information:<br /><br /><a href=\"administration/41-group-administration/298-how-can-i-create-a-new-group.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">How Can I Create a New Group?</span></span></a><br /><br /><br /><br />\r\n<h3>Check out our most popular features</h3>\r\n<br />\r\n<hr />\r\n<br />\r\n<ul>\r\n<li><strong>Share and Store Documents</strong><br /><a href=\"contact/63-document-management-system/173-what-is-it.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">What is it?</span></span></a><br /></li>\r\n<li><strong>Web folders and HyperDrive:</strong>Drag and drop folders directly into HyperOffice<br /><a href=\"hyperdrive/32-hyperdrive/187-modify-files-directly-from-hyperdrive.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Modifying Microsoft Office files directly in HyperOffice</span></span></a><br /></li>\r\n<li><strong>Manage Contacts</strong><br /><a href=\"personal/17-contacts/78-using-my-contacts.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Contacts</span></span></a><br /></li>\r\n<li><strong>Manage Projects and Tasks</strong><br /><a href=\"personal/19-tasks/94-using-my-tasks.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Tasks</span></span></a><br /></li>\r\n<li><strong>Coordinate Calendars</strong><br /><a href=\"personal/15-calendar/59-working-with-calendar-views.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Working with Calendar Views</span></span></a><br /></li>\r\n<li><strong>HyperShare: Synchronizing with Outlook</strong><br /><a href=\"hypershare/31-hypershare/391-how-do-i-synchronize-with-hypershare-.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">How do I Synchronize with Outlook?</span></span></a></li>\r\n</ul>\r\n<p> </p>\r\n</div>','',1,11,0,13,'2009-01-06 19:21:28',62,'','2009-04-06 20:01:33',65,0,'0000-00-00 00:00:00','2009-01-06 19:21:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,7,'','',0,542,'robots=\nauthor='),(344,'A Quick Guide for New Users','getting-started-a-quick-guide-for-new-users-','','<div class=\"kbcontent\">\r\n<p>The following instructions are a short overview to help you set up the basic components of your online workplace and customize it for your specific needs. Also remember that you can access the HyperOffice online <strong>Support</strong> engine from within your HyperOffice Portal (in the right top coner of the webpage).</p>\r\n<h3>Changing your password</h3>\r\n<br />\r\n<hr />\r\n<br />To change your password, follow these steps:<br />\r\n<ul>\r\n<li><ol>\r\n<li>Click the <strong>Settings</strong> tab on the left navigation bar.<br /></li>\r\n<li>Click the <strong>Account</strong> icon. The Account Settings page appears.<br /></li>\r\n<li>In the <strong>Account Settings page</strong> scroll dow to the <em>\'Change password\' </em>section.<br /></li>\r\n<li>In the <strong>Current Password</strong> field, type the current user password. If this field is not entered correctly, the password change will not apply.<br /></li>\r\n<li>In the <strong>New Password</strong> field, type the new password. For enhanced security, it is always a good practice to use an alpha numeric password.<br /></li>\r\n<li>In the <strong>Re-Type New Password</strong> field, type the new password again.<br /></li>\r\n<li>Click the <strong>Change Password</strong> button to change the current password to the new password.</li>\r\n</ol></li>\r\n</ul>\r\n<br />\r\n<h3>Personal Information</h3>\r\n<br />\r\n<hr />\r\n<br />To change your personal settings, follow these steps:<br />\r\n<ul>\r\n<li><ol>\r\n<li>Click the <strong>Settings</strong> tab on the left navigation bar.<br /></li>\r\n<li>Click the <strong>Personal</strong> icon. The Personal Information page appears.<br /></li>\r\n<li>You can change the following fields on this page:<br />\r\n<ul>\r\n<li>Name<br /></li>\r\n<li>Alternate Email<br /></li>\r\n<li>Organization<br /></li>\r\n<li>Address, City, State, Zip, County<br /></li>\r\n<li>Time Zone<br /></li>\r\n<li>Work Phone<br /></li>\r\n<li>Home Phone<br /></li>\r\n<li>Mobile Phone<br /></li>\r\n<li>Fax Phone</li>\r\n</ul>\r\n<br /></li>\r\n<li>If you want to allow other group members to view your information, click the <em>\'Allow others to retrieve this information</em> checkbox.<br /></li>\r\n<li>When you have made all of you changes, click the <strong>\'Update Information\'</strong> button.</li>\r\n</ol></li>\r\n</ul>\r\n<br /><br />\r\n<hr />\r\n<br />\r\n<h3>HyperDrive</h3>\r\n<br />\r\n<hr />\r\n<br />HyperDrive allows you to create a virtual drive accessible through Windows or Mac OS just like a local drive. You can then store, access, and manage files and folders through your HyperDrive from any internet connected computer. HyperDrive is password-protected using your fully qualified username and password.<br />\r\n<ul>\r\nThis training video from our HyperOffice training library will show you how to setup HyperDrive and begin utilizing the benefits of HyperDrive:<br /><a href=\"training-videos/78-hyperdrive/452-using-hyperdrive.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">http://hyperoffice.com/hyperoffice/helpengine/en_US/training/HyperDrive.htm</span></span></a> \r\n</ul>\r\n<br />\r\n<h3>Check out our most popular features</h3>\r\n<br />\r\n<hr />\r\n<br />\r\n<ul>\r\n<li><strong>Share and Store Documents</strong><br /><a href=\"contact/63-document-management-system/173-what-is-it.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Document Management Article</span></span></a><br /></li>\r\n<li><strong>Web folders and HyperDrive:</strong>Drag and drop folders directly into HyperOffice<br /><a href=\"hyperdrive/32-hyperdrive/187-modify-files-directly-from-hyperdrive.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">HyperDrive Article</span></span></a><br /></li>\r\n<li><strong>Manage Contacts</strong><br /><a href=\"personal/17-contacts/78-using-my-contacts.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Contacts Article</span></span></a><br /></li>\r\n<li><strong>Manage Projects and Tasks</strong><br /><a href=\"personal/19-tasks/94-using-my-tasks.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Using My Tasks Article</span></span></a><br /></li>\r\n<li><strong>Coordinate Calendars</strong><br /><a href=\"personal/15-calendar/59-working-with-calendar-views.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Working With Calendars Article</span></span></a><br /></li>\r\n<li><strong>HyperShare: Synchronizing with Outlook</strong><br /><a href=\"hypershare/31-hypershare/391-how-do-i-synchronize-with-hypershare-.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">HyperShare Article</span></span></a></li>\r\n</ul>\r\n<p> </p>\r\n</div>','',1,11,0,13,'2009-01-06 19:22:26',62,'','2009-04-06 20:16:43',65,0,'0000-00-00 00:00:00','2009-01-06 19:22:26','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,6,'','',0,626,'robots=\nauthor='),(345,'A Quick Guide to Setting up HyperMeeting','getting-started-a-quick-guide-to-setting-up-hypermeeting-','','<p><strong><span style=\"font-size: 12pt;\">Prerequisites</span></strong></p>\r\n<ul>\r\nHyperMeeting needs to be provisioned by your HyperOffice Account Manager\r\n</ul>\r\n<ul>\r\nYou must be a level 1 administrator to create a web conferencing account\r\n</ul>\r\n<br /><strong><span style=\"font-size: 12pt;\">Getting Started</span></strong><br />To access HyperMeeting <ol>\r\n<li>click on Applications, <em>left side toolbar</em><br /></li>\r\n<li>click on Web Meeting<br /></li>\r\n<li>click on <strong>Add An Account</strong><em> from the top toolbar</em><br /></li>\r\n<li>fill-in the following;<br />\r\n<ul>\r\n<li>Account Name,<em> e.g. Staff Conference</em><br /></li>\r\n<li>Password, <em>not to exceed 17 alphanumeric characters, no special characters</em><br /></li>\r\n<li>Access code,<em> used when a participant joins a conference</em></li>\r\n</ul>\r\n</li>\r\n<li>Click on <strong>Create Account</strong></li>\r\n</ol><br />Your web conference account is now ready for use. If other team members will be hosting a session, they will need to login and subscribe to the conference account. You will need to provide them the account name and password to complete this step.<br /><br /><strong><span style=\"font-size: 12pt;\">Launch Meeting</span></strong><br />To launch a meeting, click on <strong>Launch Meeting</strong> to the far right of the conference you just created. This action will start a new window that will allows you to invite participants and start conferencing.<br />To learn more about the features within HyperMeeting, click on <strong>Help</strong> in the top right of your conference window.','',1,11,0,13,'2009-01-06 19:23:39',62,'','2009-02-06 16:50:06',65,0,'0000-00-00 00:00:00','2009-01-06 19:23:39','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,5,'','',0,356,'robots=\nauthor='),(346,'HyperMeeting!','hypermeeting','','<p>HyperMeeting is a powerful, yet simple to use tool for securely displaying and orchestrating real-time presentations on the Internet. It provides the most common features needed for web presentations and requires minimal training and support. With HyperMeeting you can quickly share anything on your computer with people anywhere in the world. HyperMeeting is useful for the bulk of those typical, one-to-one telephone calls. It\'s perfectly suited to ad-hoc meetings where simplicity and flexibility are required.<br /><br />Presentations can consist of anything you might want to share from a computer. Microsoft PowerPoint™, Word™, Excel™ files can be published and reviewed. Conduct web tours, demonstrate Web services or leverage online content during presentations. Easily share desktop applications for real-time software demonstrations and application training. With a web camera installed, Presenters can also display live video.<br /><br />Joining HyperMeeting conferences requires only a browser and an Internet connection. Users can join from any computer or web appliance (Windows, Macintosh, Linux, UNIX, Solaris) and there is nothing to download or install, eliminating the security and configuration problems often encountered with web conferencing tools. All communications are encrypted with 128 bit SSL to keep presentations confidential. <br /><br />Conferencing functions and tools are easily accessed through a simple Toolbar and Participants List. From the Toolbar a Host controls the presentation and determines what Participants see in their own conference windows. </p>','',0,12,0,14,'2009-01-06 19:24:28',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 19:24:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,14,'','',0,127,'robots=\nauthor='),(347,'Custom Fields!','custom-fields','','<p>A new feature located within My Contacts or Shared Contacts, Custom Fields further defines the contact for your unique application. <br /><br />By simply clicking on Custom Fields from the toolbar in the Contacts area, you can add a field that is either fill-in or multiple choice. Multiple choice selections allow for drop down menu or radio button. There are several field types to choose from such as text, date, yes/no and etc.<br /><br />Custom fields can be searched or displayed in the Category view. </p>','',0,12,0,14,'2009-01-06 19:25:01',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 19:25:01','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,13,'','',0,159,'robots=\nauthor='),(348,'HyperDrive Update for XP/Vista!','hyperdrive-for-vista','','<p>HyperDrive is a tool that makes document management and editing a breeze. The client works on all versions of XP or Vista, either in the form of a link on your desktop (XP) or a mounted drive (Vista). HyperDrive provides an easy and familiar drag-and-drop interface built on Microsoft\'s WebDAV client, so it is extremely easy to move large quantities of files to and from HyperOffice. <br /><br />The other nice feature about HyperDrive is the built in locking mechanism for documents that you edit through the client. When you open a file (after providing your log-in information) HyperDrive informs other users within your portal when they try to access the same file that the file you have opened is in use, and therefore is Read-Only. This prevents multiple changes from occurring at the same time and one person\'s changes being overwritten. <br /><br />HyperDrive operates on the Microsoft WebDAV client, which communicates over the internet via port 80.</p>\r\n<p><strong><span style=\"font-size: 12pt;\">HyperDrive Mounter Update!</span></strong></p>\r\n<p><span style=\"font-size: 10pt;\">The latest update to the HyperDrive Mounter has arrived!</span></p>\r\n<p><strong><span style=\"font-size: 10pt;\">Update:</span></strong></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Adds support for 64-bit Vista and XP operating systems</span></li>\r\n<li><span style=\"font-size: 10pt;\">Fixes some minor startup errors</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\"></span></p>\r\n<p><span style=\"font-size: 10pt;\"></span></p>\r\n<p><span style=\"font-size: 10pt;\"></span></p>','',0,12,0,14,'2009-01-06 19:25:22',62,'','2009-03-17 18:53:46',65,0,'0000-00-00 00:00:00','2009-01-06 19:25:22','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,12,'','',0,168,'robots=\nauthor='),(349,'HyperShare For Outlook!','hypershare-for-outlook','','<p>HyperShare for Outlook has been designed specifically for Outlook users who want the functionality of Microsoft Exchange but don’t want to spend thousands of dollars installing, maintaining, and supporting it. HyperShare for Outlook, built into HyperOffice will let you keep using Outlook - and share Outlook calendars, Outlook contacts, documents, tasks and more.<br /><br />HyperShare for Outlook synchronizes data between your HyperOffice account and Outlook. It provides a useful way to share data without ever logging in to HyperOffice.</p>\r\n<p><strong><span style=\"font-size: 12pt;\">New Release!</span></strong></p>\r\n<p><span style=\"font-size: 10pt;\">HyperShare V3 has been let loose on the HyperOffice population!</span></p>\r\n<p><span style=\"font-size: 10pt;\">Version 3 includes a number of bug fixes and enhancements that make the Sync process between HyperOffice and Outlook painless--speeding up performance, resolving common sync issues, and providing a better error-handling experience.</span><br /><br /><br /><strong>Download HyperShare for Outlook</strong><br /><br />From your HyperOffice account, click on <strong>Settings</strong>, then <strong>Account</strong>.<br />Click \"<strong>HyperShare For Outlook</strong>\", and a window will pop-up. At the bottom of that pop-up there will be a link to download the install file. Save it to your desktop.<br /><br /><br /><strong>Installation</strong><br /><br />Double-click on HyperShareV3.exe<br /><br />Run the installation program completely. Make sure it is allowed to install all necessary components.<br /><br />After rebooting, you can find HyperShare at: <strong>Start Menu</strong> &gt; <strong>Programs</strong> &gt; <strong>HyperOffice</strong> &gt; <strong>HyperShare </strong></p>','',0,12,0,14,'2009-01-06 19:25:58',62,'','2009-03-17 18:41:49',65,0,'0000-00-00 00:00:00','2009-01-06 19:25:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,11,'HyperShare, Outlook','',0,254,'robots=\nauthor='),(350,'Adding Users to Groups!','adding-users-to-groups-','','<p>An updated feature for Administrators is the ability to easily add single users to a large quantity of groups by selecting the desired groups from a list, then clicking Add User to Group! It\'s now easier than ever to set up your Portal or manage new users without the need to manually add or invite a user to a group.<br /><br />This feature is located within the Administrator Console under User Administration. You can select any number of available groups, and once you\'re done, click \"Subscribe User to Group\" and you\'re done! </p>','',0,12,0,14,'2009-01-06 19:26:27',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 19:26:27','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,10,'','',0,198,'robots=\nauthor='),(351,'HyperMeeting System Requirements','hypermeeting-system-requirements-','','<p>HyperMeeting conferences are accessible from most computer systems and browsers. All users should complete the HyperMeeting System Check before joining a conference. <br /><br />Host and Participant systems must meet the following minimum requirements:</p><li>Network connection to the HyperMeeting system through HTTP and HTTPS<br /></li><li>Connection speed of 128 kbps or higher is recommended<br /></li><li>Microsoft Windows 2000, XP, Vista or Server2003<br /></li><li>Internet Explorer 6+, Netscape 7.0+, Firefox 1.0+ browser<br /></li><li>Mac OS X with Firefox or Apple Safari 1.1<br /></li><li>Linux, Unix, or Solaris with Netscape 7.0+ or Mozilla 1.0+ <br /></li><li>Macromedia Flash 8.0 or higher <br /></li><li>Cookies and Scripting Enabled<br /><br /><br />Application Sharing and Desktop Sharing are supported on Windows platforms with Internet Explorer or Firefox browsers. When Sharing is initiated, a browser plug-in component is installed if it is not already present. If your system security settings prevent you from installing browser plugins you can install the necessary components via the Options Kit. <br /><br />Application Viewing on participant systems requires the browser conferencing plugin for Windows or a Java Virtual Machine (JVM) on any Java supported platform. The Microsoft VM is not supported.<br /><br />Computer speakers or headphone are needed on all systems for Audiocasting.<br /><br />A Webcam is required on the Host system for Videocasting.<br /></li>','',1,19,0,33,'2009-01-06 19:30:20',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 19:30:20','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,68,'robots=\nauthor='),(352,'HyperMeeting Network Requirements','hypermeeting-network-requirements-','','<p>HyperMeeting is designed to work on public and private networks with firewall and proxy servers and no special network configuration is required. Standard HTTP or HTTPS ports are used for communications between Hosts, servers and Participants.<br /><br />By default, all HyperMeeting conferences are secure and confidential. All web communications are encrypted using SSL (Secure Socket Layer) through the HTTPS protocol. Most web browsers provide a visual indicator when the connection is secure. This indicator is usually found at the bottom of the browser window in the form of a lock icon. </p>','',1,19,0,33,'2009-01-06 19:30:45',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-06 19:30:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,81,'robots=\nauthor='),(353,'System Requirements','hypershare-system-requirements-','','<p><strong>Requirements for HyperShare</strong><br /><br />A HyperOffice account <br /><br />Updated Windows 2000, XP, or Vista.</p>\r\n<p>Windows Vista with service pack 1<br />Windows XP with service pack 3</p>\r\n<p>HyperShare functions on both 32-bit and 64-bit Operating Systems.<br /><br />MS Outlook 2000/2003 with all updates or MS Outlook 2007.</p>\r\n<p>Local firewalls and/or virus programs need to allow access for communication and content exchange across port 80.<br /><br /><strong>Note:</strong> HyperShare does not support MS Outlook Express</p>','',-2,18,0,31,'2009-01-06 19:31:08',62,'','2009-02-06 23:35:23',64,0,'0000-00-00 00:00:00','2009-01-06 19:31:08','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,0,'','',0,0,'robots=\nauthor='),(355,'How do I Manage Documents and Files?','how-do-i-manage-documents-and-files-','','<div class=\"kbcontent\">\r\n<p>The Document management system is mainly used to do various tasks on documents such as:<br /><br />• File Locking/Unlocking<br />• Auto Versioning<br />• Commenting<br />• HyperDrive (Drag and Drop Files)<br />• Auditing<br />• File Recovery<br />• Improved Security<br /><br /><em><strong>Note</strong>: These features are only available for <strong>Shared Documents</strong>, they are not available for <strong>My Documents</strong></em>.</p>\r\n<p><strong>Accessing the Features</strong></p>\r\nAll new features with the exception of HyperDrive are accessed through the <strong>Details</strong> screen by clicking the <strong>details</strong> button on the right hand side of any file in a shared folder.<br /><br /><br />\r\n<h1><span style=\"font-size: 12pt;\">To access the details screen, follow these steps:</span></h1>\r\n<br />1. Click the Groups tab on the left navigation bar.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"93\" src=\"images/articles/image57.jpg\" height=\"411\" /></div>\r\n<br /><br />2. Click the Group Memberships icon.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"87\" src=\"images/articles/image333.gif\" height=\"80\" /></div>\r\nThe Active Memberships page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"675\" src=\"images/articles/active-memberships.gif\" height=\"223\" /></div>\r\n<br /><br />3. Select the group in which you would like access the details of. The Group homepage appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"575\" src=\"images/articles/netresults_grouphomepage.gif\" height=\"327\" /></div>\r\n<br /><br />4. Click the Shared Documents button.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"82\" src=\"images/articles/image248.gif\" height=\"82\" /></div>\r\nThe Shared Documents page appears. Three links appear beside each file: Rename, Delete, and Details.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"645\" src=\"images/articles/shared_docs.jpg\" height=\"407\" /></div>\r\n<br /><br />5. Click the <strong>Details</strong> link of the file you want to access.<br /><br />6. The Modify File Details page appears.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"437\" src=\"images/articles/modify_details_full.jpg\" height=\"832\" /></div>\r\n<br /><br />7. You can now access the new document management features associated with the selected file.\r\n<p> </p>\r\n</div>','',1,4,0,4,'2009-01-07 00:23:49',62,'','2009-04-01 17:58:25',65,0,'0000-00-00 00:00:00','2009-01-07 00:23:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,3,'','',0,200,'robots=\nauthor='),(485,'Recipients Getting Blank Emails','sending-blank-emails-email-settings','','<p><strong>Issue</strong></p>\r\n<p>This problem occurs when replying or forwarding emails.  You type up an email, click send, and the recipient replies back saying that you sent them a blank email!</p>\r\n<p><strong><span style=\"font-size: 10pt;\">Explanation</span></strong></p>\r\n<p>This problem occurs because of a Javascript error caused by a mal-formatted <strong>Default Font Color</strong> setting in your Email Settings.</p>\r\n<p><strong><span style=\"font-size: 10pt;\">Workaround</span></strong></p>\r\n<p>Check the <strong>Default Font Color</strong> setting in your Mail setting, go to <strong>Settings</strong> > <strong>Mail</strong>, and select a new color from the color picker to the right of the box or enter the hexidecimal equivalent preceded by a # (#000000) for <strong>Font Color</strong>.  <strong>Apply your changes</strong>, and the emails you compose should be received normally..</p>\r\n<p> </p>','',1,10,0,12,'2009-04-22 21:51:01',65,'','2009-06-17 13:57:57',64,0,'0000-00-00 00:00:00','2009-04-22 21:51:01','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,9,'','',0,261,'robots=\nauthor='),(356,'How do I use the Company Portal Group?','how-do-i-use-the-company-portal-group-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Company Portal Group enables the administrator to set a default group for newly created user accounts.<br />Every new user will be added to this group by default.<br /><br /><span style=\"font-size: 14pt;\"><strong>Usage Guidelines</strong></span><br /><br /><em>Only the Postmaster or a Level 1 Administrator can use this feature.</em><br /><br />To set a company portal group for all newly created user accounts, follow these steps:<br /><br />1. Launch the Administration console. <em>Refer to the <a href=\"index.php?option=com_content&amp;view=article&amp;id=234:launch-the-administration-module&amp;catid=39:administrator-console&amp;Itemid=18\" title=\"Launch the admin module\">Launch the Administration Console</a> topic for more information.</em><br /><br />2. From the Administration page, click the Edit Site Properties button. </span></p>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"117\" src=\"images/articles/image419.gif\" height=\"22\" /></span> <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />The Edit Site Properties page appears.</span> <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><img border=\"0\" width=\"559\" src=\"images/articles/image420.gif\" height=\"230\" /></span> <span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br />3. Scroll-down to the Company Portal Group section. <br /><br />4. By default the ‘Default Group’ will be set to ‘ Portal’ and the ‘Portal Status’ will be enabled. <br /><br />5. If you want to change the Default Group then you can click on the drop down list and select another group; <br /><br />6. Or if you want to disable this feature you can click on <strong>Disable</strong> in the drop down list. <br /><br />7. Click the <strong>Modify Co-Brand</strong> button located at the bottom of the page.</span>','',-2,14,0,39,'2009-01-07 00:26:15',62,'','2009-04-06 23:05:18',65,0,'0000-00-00 00:00:00','2009-01-07 00:26:15','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,0,'','',0,64,'robots=\nauthor='),(357,'Creating a Table From Scratch','creating-a-table-from-scratch','','<p>This article describes the steps needed to create a table from scratch.<br /><br />The purpose of the database is to store information; the place where data is stored is called a table. A table consists of rows and columns. A row, also called a record, contains information about each item you are tracking in the table. A column, also known as a field, stores each characteristic you are tracking in the table. <br /><br />Here is an example of a simple database table, containing company information. The first row, listed in bold, contains the names of the table columns:<br /><br /><strong>Company</strong>                 <strong>Address</strong>                        <strong>City</strong>         <strong>St</strong>    <strong>ZipCode</strong>   <strong>Webpage</strong><br /><br />The Bradshaw Group   2313 Providence Ct.         Naperville   IL     60565      www.bradshaw.com<br /><br />Venture Literary         8895 Town Center Drive    San Diego  CA    92122      www.ventureliterary.com<br /><br /><br />Now that we have a basic understanding of what a table is, follow these steps to create a table:</p><ol><li>Select Tables from the primary toolbar<br /></li><li>Select New from the secondary toolbar<br /></li><li>The ‘Create new table’ window will pop-up. On the properties tab;<br /><ol><li>Fill-in the Table name: Product<br /></li><li>Fill-in the RID Caption: Prod_01 <br /></li><li>Fill-in the Description: Product Portfolio<br /></li><li>Click Submit</li></ol><br /><ul><li><strong>Note:</strong>The RID caption, also known as the row identifier and the Description are optional.</li></ul><br /></li><li>On the Design tab you will create the columns or fields of the information you want to track. <br /><ol><li>Click New<br /></li><li>Fill-in the field name <br /></li><li>Select the field type<br /><ul><li>Number, Decimal, Money, Date, Time, Short Text, Long Text, Memo or YesNo</li></ul><br /></li><li>Check Required if you want the field to be mandatory<br /></li><li>Check Indexed if this field is to be indexed.</li></ol><br /><ul><li><strong>Note:</strong>The RID caption, also known as the row identifier and the Description are optional.</li></ul><br /></li><li>On the Permissions tab you will assign the users in the group, their permissions to modify the table.<br /><ol><li>Click the dropdown arrow to select the user.<br /></li><li>Click the dropdown arrow to select the permission.<br /></li><li>Click Submit<br /></li><li>Click Close.</li></ol><br /><br />To view a Training Video on Creating a Table From Scratch, click the link below:<br /><a href=\"http://www.hypersupportonline.com/captivate/CreateTable_Scratch-800x600.swf\" target=\"target\"><u><font color=\"#810081\">Creating a Table From Scratch</font></u></a> </li></ol>','',1,20,0,34,'2009-01-07 00:28:36',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:28:36','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,11,'','',0,72,'robots=\nauthor='),(358,'Creating a Form Manually','creating-a-form-manually','','<div class=\"kbcontent\"><p>This article describes the steps needed to create a <strong>Form</strong> manually.<br /><br />Forms offer a way to access information in database tables. Forms often display the same fields as tables, but they display only one record at a time. <br /><br />Follow these steps to automatically create a <strong>Form</strong> manually.</p><ol><li>Select the Forms Tab from the primary toolbar. <br /></li><li>Select New from the secondary toolbar.<br /></li><li>Fill-in the Name of the form.<br /></li><li>Fill-in the Description (this is optional)<br /></li><li>Select the Data Source to base the form on from the dropdown box<br /></li><li>Select the column Layout<br /></li><li>Click Submit<br /></li><li>Form Designer will open to allow you to create your form.<br /></li><li>Expand the different Field options to select desired field type.<br /></li><li>Drag the desired field into form.<br /></li><li>Fill-in the Form Label:<br /></li><li>The Field Name will auto complete with the label name or select the field name from the drop down box. This list is derived from the existing fields in the table.<br /></li><li>Repeat until you have completed your design.<br /></li><li>Click the Save button when finished.<br /></li><li>Click the X button to close the Form Designer window.</li></ol><p> </p></div>','',1,20,0,34,'2009-01-07 00:29:52',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:29:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,10,'','',0,83,'robots=\nauthor='),(359,'Add or Edit data in a Form','add-or-edit-data-in-a-form-','','<p>This article describes the steps needed to <strong>Add</strong> or <strong>Edit</strong> data in an existing <strong>Form</strong>.<br />When reviewing data in a <strong>Form</strong>, it may be necessary to edit existing data, or you may decide to add new data. The following steps will help you to do so.<br /><br />To <strong>Edit</strong> data existing in a form:</p>\r\n<ol>\r\n<li>Click the blue arrows (lower left) to navigate to the row to change.<br /></li>\r\n<li>Click in the field to update or select from dropdown field.<br /></li>\r\n<li>Click Submit to save your changes.</li>\r\n</ol><br /><br />To <strong>Add</strong> data:<br /><ol>\r\n<li>Click on the green circle with plus sign.<br /></li>\r\n<li>Fill-in or select data from dropdown fields.<br /></li>\r\n<li>Click Submit to save your new data.</li>\r\n</ol><br /><br />To view a Training Video on Adding Data in a Form, click the link below:<br /><a target=\"target\" href=\"captivate/AddDataInForm-800x600.swf\"><span style=\"text-decoration: underline;\"><span style=\"color: #810081;\">Adding Data in a Form</span></span></a><br /><br />To view a Training Video on Editing Data in a Form, click the link below:<br /><a target=\"target\" href=\"captivate/edit_data_in_form-800x600.swf\"><span style=\"text-decoration: underline;\"><span style=\"color: #810081;\">Editing Data in a Form</span></span></a>','',1,20,0,34,'2009-01-07 00:30:27',62,'','2009-10-08 09:51:34',64,0,'0000-00-00 00:00:00','2009-01-07 00:30:27','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,63,'robots=\nauthor='),(360,'Filtering a View','filtering-a-view','','<p>This article describes the steps to filtering data in a View.<br /><br />Filters allow you to take information gathered in a view, and refine the data displayed.<br /><br />To create a <strong>Filter</strong> follow these steps:</p><ol><li>Select the View you wish to filter<br /></li><li>Click on Edit<br /></li><li>Click on the Filter tab<br /></li><li>Select the field from the FilterTableColumn dropdown box<br /></li><li>Select the Operator from the dropdown box (Equal, Like, Not Equal, Is Blank or Is Not Blank)<br /></li><li>Fill-in the Value, e.g. NetOffice<br /></li><li>Click Add<br /></li><li>Click Submit<br /></li><li>Click Close</li></ol><br /><br />Highlighting the <strong>View</strong> and clicking Open, will display your filtered <strong>View</strong>.<br /><br />To View a Video on Filtering a View, link the link below:<br /><a href=\"http://www.hypersupportonline.com/captivate/filteringview-800x600.swf\" target=\"target\"><u><font color=\"#810081\">Filtering a View</font></u></a>','',1,20,0,34,'2009-01-07 00:30:54',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:30:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,12,'','',0,77,'robots=\nauthor='),(361,'Creating a DataStore','creating-a-datastore','','<p>This article describes the steps needed to create a <strong>DataStore</strong>.<br /><br />A DataStore is a structured collection of records or data that is stored in a HyperOffice group. The structure is achieved by organizing the data according to a database model. The model most commonly used today is the relational model.<br /><br />To create a <strong>DataStore</strong> follow these steps:</p>\r\n<ol>\r\n<li>Login in to your HyperOffice account and click on the Applications tab. <br /></li>\r\n<li>Next click on HyperBase and right-click on the group you want associated with your Data Store, click Add.<br /></li>\r\n<li>Enter the Name and Description of your DataStore.<br /></li>\r\n<li>Click on the Submit button.<br /></li>\r\n<li>Your <strong>DataStore</strong> has been created</li>\r\n</ol>','',1,20,0,34,'2009-01-07 00:31:37',62,'','2009-07-29 13:26:04',64,65,'2009-08-07 00:37:09','2009-01-07 00:31:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,9,'','',0,126,'robots=\nauthor='),(362,'Creating a Table From Import','creating-a-table-from-import','','<p>This article describes the steps needed to create a table via import from a .CSV(Comma Separated Values) file.<br /><br />The purpose of the database is to store information; the place where data is stored is called a table. A table consists of rows and columns. A row, also called a record, contains information about each item you are tracking in the table. A column, also known as a field, stores each characteristic you are tracking in the table. <br /><br />Here is an example of a simple database table, containing company information. The first row, listed in bold, contains the names of the table columns:<br /><br /><strong>Company</strong>                 <strong>Address</strong>                        <strong>City</strong>         <strong>St</strong>    <strong>ZipCode</strong>   <strong>Webpage</strong><br /><br />The Bradshaw Group   2313 Providence Ct.         Naperville   IL     60565      www.bradshaw.com<br /><br />Venture Literary         8895 Town Center Drive    San Diego  CA    92122      www.ventureliterary.com<br /><br /><br />We recommend including header information in the first row of your CSV file, as this aids in setting up the columns in your table.<br /><br />To create a table via import, follow these steps:<br /></p><ol><li>Select Tables from the primary toolbar<br /></li><li>Select Import from the secondary toolbar<br /></li><li>Browse for the’ csv file’ containing information to import<br /></li><li>Check the box ‘first row contains header information’, if your import file contains header information.<br /></li><li>Select Create a new Table<br /><ul><li>Fill-in Table name:<br /></li><li>Fill-in the RID Column:</li></ul><br /></li><li>Click Next<br /></li><li>Check fields that required<br /></li><li>Click Finish<br /></li><li>Select OK</li></ol><br /><br />To view a Training Video on Creating a Table From Import, click the link below:<br /><a href=\"http://www.hypersupportonline.com/captivate/CreateTableImport-800x600.swf\" target=\"target\"><u><font color=\"#810081\">Creating a Table From Import</font></u></a>','',1,20,0,34,'2009-01-07 00:32:10',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:32:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,7,'','',0,63,'robots=\nauthor='),(363,'Creating a Defined Multiple Choice Field','creating-a-defined-multiple-choice-field','','<p>This article describes the steps needed to create a defined multiple choice field in a <strong>Form</strong>.<br /><br />Multiple choice fields in forms simplifies the data entry process by allowing a user to choose a predetermined selection rather than typing in the entry. You can create a multiple choice list from scratch.<br /><br />Follow these steps to create a Defined Multiple Choice field:</p><ol><li>Expand the Combo Box and select the Dropdown option.<br /></li><li>Drag the Combo Box into the second column.<br /></li><li>Fill-in the Form Label.<br /></li><li>Fill-in the Field name.<br /></li><li>Select the Type.<br /></li><li>Select the Dataset.<br /></li><li>Fill-in Display field.<br /></li><li>Fill-in Value field.<br /></li><li>Click Add.<br /></li><li>Repeat the steps to add more choices.<br /></li><li>Click Save when done adding choices.</li></ol><br /><br />To view a Training Video on Creating a Multiple Choice Menu in a Form, click the link below:<br /><a href=\"http://www.hypersupportonline.com/captivate/create_a_multiple_choice_menu_in_a_form-800x600.swf\" target=\"target\"><u><font color=\"#810081\">Creating a Multiple Choice Menu in a Form</font></u></a>','',1,20,0,34,'2009-01-07 00:32:47',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:32:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,3,'','',0,51,'robots=\nauthor='),(364,'Creating a Form Automatically From an Existing Table','creating-a-form-automatically-from-an-existing-table','','<div class=\"kbcontent\"><p>This article describes the steps needed to create a <strong>Form</strong> automatically from an existing <strong>Table</strong>.<br /><br />Forms offer a way to access information in database tables. Forms often display the same fields as tables, but they display only one record at a time. <br /><br />Follow these steps to automatically create a <strong>Form</strong> from an existing <strong>Table</strong>.</p><ol><li>Select the Forms Tab from the primary toolbar. <br /></li><li>Select New from the secondary toolbar.<br /></li><li>Fill-in the Name of the form: Products.<br /></li><li>Fill-in the Description (this is optional).<br /></li><li>Select the Data Source to base the form on from the dropdown box.<br /></li><li>Check the auto-create a default form check-box.<br /></li><li>Select the column Layout.<br /></li><li>Click Submit.<br /></li><li>Form Designer will open to preview the Form layout.<br /></li><li>If you are satisfied with the layout, click Save and exit Form Designer.</li></ol><p> </p></div>','',1,20,0,34,'2009-01-07 00:33:22',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:33:22','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,4,'','',0,57,'robots=\nauthor='),(365,'Add, Edit or Delete Data in a View','add-edit-or-delete-data-in-a-view','','<p>This article describes the steps to add, edit or delete Data in a View.<br /><br />There may be occasions where you or one of your team members will want to add or edit information from a View. The can easily be done by editing the Operation tab to choose the form to open when editing or adding information. You can also delete information from a Table through this same tab.<br /><br />To access the <strong>Operations</strong> tab, follow these steps.<br /></p><ol><li>Select the View you wish to make changes from<br /></li><li>Click on Edit<br /></li><li>Click on the Operation tab </li></ol><br /><br />To view a Training Video on Adding, Editing, or Deleting Data in a View, click the link below:<br /><a href=\"http://www.hypersupportonline.com/captivate/EditAddDeleteFromView-800x600.swf\" target=\"target\"><u><font color=\"#0000ff\">Adding, Editing, and Deleting Data in a View</font></u></a>','',1,20,0,34,'2009-01-07 00:34:05',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:34:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,1,'','',0,52,'robots=\nauthor='),(366,'Creating a Multiple Choice Field From Another Table','creating-a-multiple-choice-field-from-another-table','','<p>This article describes the steps needed to create a defined multiple choice field from another Table.<br /><br />Multiple choice fields in forms simplifies the data entry process by allowing a user to choose a predetermined selection rather than typing in the entry. You can create a multiple choice list from a dataset in an existing Table.<br /><br />Follow these steps to create a Multiple Choice field from another Table.</p><ol><li>Expand the Combo Box and select the Dropdown option.<br /></li><li>Drag the Combo Box into the second column.<br /></li><li>Fill-in the Form Label:<br /></li><li>Fill-in the Field name:<br /></li><li>Select the Type:*<br /></li><li>Select the Dataset: Lookup Table<br /></li><li>Select the Table or View: Table:<br /></li><li>Select the Display Field:<br /></li><li>Select the Value Field:**<br /></li><li>Click Save<br /><ul><li>*The field name will be created in the desired table and must be a type of number.<br /></li><li>**The Value Field is always the RID Column of the Lookup Table.<br /></li><li>If you are satisfied with the layout, click Save and exit Form Designer.</li></ul></li></ol><br /><br />To view a Training Video on Creating a Multiple Choice Field From Another Table, click the link below:<br /><a href=\"http://www.hypersupportonline.com/captivate/create_multiple_choice_from_another_table-800x600.swf\" target=\"target\"><u><font color=\"#810081\">Creating a Multiple Choice Field From Another Table</font></u></a>','',1,20,0,34,'2009-01-07 00:34:37',62,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-07 00:34:37','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,69,'robots=\nauthor='),(367,'Creating a View','creating-a-view','','<p>A <strong>view</strong> is a stored query accessible as a virtual table composed of the result set of queries. Unlike ordinary tables (base tables) in a relational database, a view is not part of the physical schema: it is a dynamic, virtual table computed or collated from data in the database. Changing the data in a table alters the data shown in the view. The result of a view is stored in a permanent table whereas the result of a query is displayed in a temporary table.</p>\r\n<p>Views can provide advantages over tables:</p>\r\n<ul>\r\n<li>Views can segment the data contained in a table<br /></li>\r\n<li>They can join and simplify multiple tables into a single virtual table <br /></li>\r\n<li>Views can act as aggregated tables, where aggregated data (sum, average etc.) are calculated and presented as part of the data <br /></li>\r\n<li>Views take very little space to store; only the definition is stored, not a copy of all the data they present <br /></li>\r\n<li>Views can limit the exposure to which a table or tables are exposed to the outer world </li>\r\n</ul>\r\n<br /><br />Follow these steps to create a <strong>View</strong><br /><ol>\r\n<li>Select the <strong>Views</strong> tab from the primary toolbar. <br /></li>\r\n<li>Select <strong>New</strong> from the secondary toolbar.<br /></li>\r\n<li>Fill-in the <strong>Name</strong>.<br /></li>\r\n<li>Fill-in the <strong>Description</strong> (optional)<br /></li>\r\n<li>In the <strong>Unassociated Tables </strong>box,select the <strong>tables, </strong> click the <strong>right arrow</strong> to move to the <strong>Associated Tables</strong><br /></li>\r\n<li>Click on <strong>Submit</strong>.<br /></li>\r\n<li>Click on <strong>Columns</strong>.<br /></li>\r\n<li>In the <strong>TableColumns</strong> box, select a field name<br /></li>\r\n<li>Fill-in Alias name to display on the view (if left blank the TableColumn field name will be displayed.<br /></li>\r\n<li>Click on <strong>Add</strong>.<br /></li>\r\n<li>Click on <strong>Submit</strong>. <br /></li>\r\n<li>Select <strong>Joins</strong>, to establish the relationship between the tables selected.<br /></li>\r\n<li>In the <strong>LeftTableColumn </strong>box, select the field that points references the look-up table.<br /></li>\r\n<li>In the <strong>RightTableColumn</strong> box, select a field that is the RID column of the referenced table.<br /></li>\r\n<li>Click on <strong>Submit</strong>.<br /></li>\r\n<li>Select <strong>Close</strong>.<br /></li>\r\n<li>Let’s open the View, we just created.<br /></li>\r\n<li>Highlight the name of the <strong>View</strong> you created.<br /></li>\r\n<li>Click on <strong>Open</strong><br /></li>\r\n<li>Now you will see a view of the information. </li>\r\n</ol><br /><br />To view a Training Video on Creating a View, click the link below:<br /><a target=\"target\" href=\"captivate/createview-800x600.swf\"><span style=\"text-decoration: underline;\"><span style=\"color: #810081;\">Creating a View</span></span></a>','',1,20,0,34,'2009-01-07 00:35:17',62,'','2009-09-21 22:03:59',64,0,'0000-00-00 00:00:00','2009-01-07 00:35:17','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,8,'','',0,74,'robots=\nauthor='),(368,'Creating a Table From a Form','creating-a-table-from-a-form','','<div class=\"kbcontent\">\r\n<p>When creating a form, HyperBase automatically creates a <strong>Table</strong> utilizing the fields created in the form. Tables automatically created by HyperBase from a form begin with <strong>FT_</strong> in their names. Once you have created your form, you can access the new table by clicking on the <strong>Tables</strong> link.<br /><br />Here is an example of the steps needed to create a form:</p>\r\n<ol>\r\n<li>Select <strong>Forms</strong> from the primary toolbar.<br /></li>\r\n<li>Select <strong>New</strong> from the secondary toolbar.<br /></li>\r\n<li>Fill-in the Table name: Contact<br /></li>\r\n<li>Fill-in the Description: Product Champion<br /></li>\r\n<li>Skip the Data Source.<br /></li>\r\n<li>Under <strong>Layout</strong>, click <strong>2-panes</strong>.<br /></li>\r\n<li>Click <strong>Submit</strong>.<br /></li>\r\n<li>This will bring you to the Form Designer window.<br /></li>\r\n<li>Expanding the selections in Tools menu (on left), you can build fields that reside in that tables and fill-in boxes on the Form.<br /></li>\r\n<li>Let’s expand the Text Fields, select the <strong>Single Line</strong> option and drag and drop to the first column of your form.<br /></li>\r\n<li>Fill in the Label as you want it to appear on the form.<br /></li>\r\n<li>Fill-in the Field Name as it will appear in the DataStore table.<br /></li>\r\n<li>Expanding the Options dropdown will allow you to mark the field as required.<br /></li>\r\n<li>Click <strong>Save</strong>.<br /></li>\r\n<li>Repeat these steps to build your form. Once your form is complete, click <strong>Save</strong>.<br /></li>\r\n<li>To exit the Form Designer form, click the \'<strong>X</strong>\' in the top right corner to close the Form Deisgner window.<br /></li>\r\n<li>Now, you can access your <strong>Table</strong> by clicking on the <strong>Tables</strong> link.</li>\r\n</ol>\r\n<p> </p>\r\n</div>','',1,20,0,34,'2009-01-07 00:35:46',62,'','2009-09-21 22:05:28',64,0,'0000-00-00 00:00:00','2009-01-07 00:35:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,6,'','',0,81,'robots=\nauthor='),(369,'Creating an Auto Reply & Email Forwarding','how-do-i-set-up-auto-reply-a-email-forwarding-','','<div class=\"kbcontent\">\r\n<h1><span style=\"font-size: 14pt;\">Auto Reply</span></h1>\r\n<br />In HyperOffice there is an <strong>auto reply</strong> feature that can be set up to let others know that you’ve received their email or to send them a message letting them know that you won’t be able to reply until a certain date. This is great for when you are going to be out of the office and you want your employees/customers to know that you have received their message but won’t be able to respond until you get back. Also, you could set up forwarding to send that email to a different email address you own or to someone else within you company so that they may reply to the message for you.<br /><br /><em>To use auto responder/forwarding, follow these steps:</em><br /><br />\r\n<ul>\r\n<li>Click the <strong>Settings</strong> tab on the left navigation bar.<br /></li>\r\n<li>Click on the <strong>Mail</strong> icon to bring up the mail preferences screen.<br /></li>\r\n<li>In this section, scroll down and click on the <strong>Configure AutoReponder\\Forwarding</strong> button.</li>\r\n</ul>\r\n<br /><br />The AutoResponder\\Forwarding Preferences screen will appear. Under the forwarding fields is the “<strong>Use AutoResponder</strong>” drop down menu where you can turn on auto response.<br /><br />You can then enter the response message in the <strong>AutoResponse Message</strong> field. Once the applicable fields are entered click on the Update Information button.<br /><br />\r\n<h1><span style=\"font-size: 14pt;\">Forwarding</span></h1>\r\n<br />Also on this page you can turn forwarding on and off by clicking on the “<strong>Use Forwarding</strong>” drop down menu. You can then set the address you wish to forward to in the “<strong>Forwarding Address</strong>” field.<br /><br /><strong>Forward A Copy</strong> - Set your forwarding to this if you want a copy of every message that comes in sent to a different address.<br /><strong>Forward All Email to the Address Below</strong> - Set your forwarding to this if you want messages to pass through your HyperOffice account and on to a different Email address.<br /><em>*NOTE*</em> This type of forwarding leaves NO messages in your HyperOffice Inbox.<br />\r\n<p> </p>\r\n</div>','',1,5,0,66,'2009-01-07 14:33:00',62,'','2009-10-08 09:10:38',64,0,'0000-00-00 00:00:00','2009-01-07 14:33:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,2,'','',0,90,'robots=\nauthor='),(370,'Configuring Blackberry For Email','how-do-i-configure-my-blackberry-for-email','','<p><strong><span style=\"font-size: 12pt;\">Adding an Account</span></strong></p>\r\n<p class=\"MsoNormal\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"font-size: 11pt;\">To configure IMAP access for your BlackBerry, just follow these steps:</span><span style=\"font-size: 10pt; font-family: Arial;\"><o:p></o:p></span></span></span></p>\r\n<ol type=\"1\">\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">From your BlackBerry home screen, select the <strong><span style=\"font-family: Arial;\">BlackBerry Set-up</span></strong> icon, and choose <strong><span style=\"font-family: Arial;\">Personal Email Set-up</span></strong>. (On older devices, just look for the <strong><span style=\"font-family: Arial;\">Personal Email Set-up</span></strong> icon.) <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Select <strong><span style=\"font-family: Arial;\">Personal Email Set-up</span></strong>. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Accept Terms and Conditions. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">On the \'Email Account Set-up\' page, enter <strong>your full email address</strong> (including \'@your_company.hyperoffice.com’ or \'@your_domain.com\') but just add an <strong>‘x’</strong> to the \'Password:\' field. Select <strong><span style=\"font-family: Arial;\">Next</span></strong>. <br /><br /></span></span></span><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><em>- This Step is required to force the Blackberry device to provide the following prompts.  After this step, when prompted for your password use your normal HyperOffice password to complete the setup.</em><br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">You\'ll see a screen that says \'We were unable to configure [username@your_domain.com].\' Select <strong><span style=\"font-family: Arial;\">I will provide the settings to add this email account</span></strong>, then <strong><span style=\"font-family: Arial;\">Next</span></strong>. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Select <strong><span style=\"font-family: Arial;\">Internet Service Provider Email (POP/IMAP)</span></strong>, then <strong><span style=\"font-family: Arial;\">Next</span></strong>. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Select <strong><span style=\"font-family: Arial;\">I will provide the settings to add this email account</span></strong>, then <strong><span style=\"font-family: Arial;\">Next</span></strong>. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">You\'ll see \'The BlackBerry Internet Service could not configure [username@your_domain.com] email account.\' Select <strong><span style=\"font-family: Arial;\">Provide The Settings</span></strong> to continue. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">In the \'User name:\' field, enter <strong>your full email address</strong> (including \'@your_domain.com\'). <span style=\"mso-spacerun: yes;\"> </span>Then enter <strong>your HyperOffice password</strong> in the \'Password:\' field. <br /><o:p></o:p></span></span></span></li>\r\n<li style=\"margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in;\" class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Arial;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">In the \'Email server:\' field, enter <strong>\'imap.hyperoffice.com\'</strong>, then select <strong><span style=\"font-family: Arial;\">Next</span></strong>. If IMAP access was successfully configured, select <strong><span style=\"font-family: Arial;\">OK</span></strong>. </span></span></span></li>\r\n</ol>\r\n<p class=\"MsoNormal\"><br />To review, the Blackberry Email Setup will prompt you for these details:<br /><br /><strong>Name:</strong> &lt;Your Name&gt;<br /><strong>Email Address:</strong> &lt;Your \"Send-As\" Email Address&gt;<br /><br /><strong>Incoming Mail Server (for POP):</strong> pop.hyperoffice.com<br /><strong>Incoming Mail Server (for IMAP):</strong> imap.hyperoffice.com<br /><strong>Username:</strong> &lt;username&gt;@&lt;yourdomain.com&gt;<br /><strong>Password:</strong> &lt;login password&gt;</p>','',1,5,0,9,'2009-01-07 14:34:02',62,'','2009-09-09 16:51:06',65,0,'0000-00-00 00:00:00','2009-01-07 14:34:02','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',11,0,1,'','',0,302,'robots=\nauthor='),(371,'Configuring iPhone for Email','how-do-i-configure-my-iphone-for-email-','','<p>1. Go to the <strong>Main Menu</strong> and select <strong>Settings</strong>.<br /><br />2. Scroll down and select <strong>Mail</strong>.<br /><br />3. Select <strong>Add Account</strong><br /><br />4. Select <strong>Other</strong>.<br /><br />5. Select which type of email account you want: <strong>IMAP</strong> or <strong>POP</strong> and add the following information to this page:<br /><br /><strong>Name:</strong> Your Name<br /><strong>Address:</strong> youraddress@yourdomain.com<br /><strong>Description:</strong> Short Description<br /><br /><strong><span style=\"font-size: 12pt;\">Incoming Mail Server (IMAP):</span></strong><br /><br /><strong>Host Name:</strong> imap.hyperoffice.com<br /><strong>Username:</strong> youraddress@yourdomain.com<br /><strong>Password:</strong> yourpassword<br /><br /><strong><span style=\"font-size: 12pt;\">Incoming Mail Server (POP):</span></strong><br /><br /><strong>Host Name:</strong> pop.hyperoffice.com<br /><strong>Username:</strong> youraddress@yourdomain.com<br /><strong>Password:</strong> yourpassword<br /><br /><strong><span style=\"font-size: 12pt;\">Outgoing Mail Server:</span></strong><br /><br /><em>If you have purchased Business Email, please contact us and we will provide the outgoing SMTP server. </em><br /><br />6. Click <strong>Save</strong>.<br /><br />7. Get back into the account and scroll to the bottom of that page and click <strong>Advanced</strong>. Add the following information on this page:</p>\r\n<p><strong>NOTE:</strong> If you receive a message stating the iPhone could not connect using SSL, choose \'Yes\' to try again without SSL.  The message may pop up a second time.  If it does not work, simply save the account, and confirm the settings below:<br /><br /><span style=\"font-size: 14pt;\"><strong><span>POP SETTINGS:</span></strong><br /></span><br /><span style=\"font-size: 12pt;\"><strong>Deleted Messages:</strong></span><br /><br /><strong>Remove:</strong> After one week<br /><br /><strong><span style=\"font-size: 12pt;\">Incoming Settings:</span></strong><br /><br /><strong>Use SSL:</strong> OFF<br /><strong>Authentication:</strong> Password<br /><strong>Delete from server:</strong> Seven days<br /><strong>Server port:</strong> 110<br /><br /><span style=\"font-size: 12pt;\"><strong>Outgoing Settings:</strong><br /></span><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>Server port:</strong> 587<br /><br /><span><span style=\"font-size: 14pt;\"><strong>IMAP SETTINGS:</strong><br /></span></span><br /><strong><span style=\"font-size: 12pt;\">Mailbox Behaviors:</span><br /></strong><br /><strong>Drafts Mailbox:</strong> As desired<br /><strong>Sent Mailbox:</strong> As desired<br /><strong>Deleted Mailbox:</strong> As desired<br /><br /><span style=\"font-size: 12pt;\"><strong>Deleted Messages:<br /></strong></span><br /><strong>Remove:</strong> After one week<br /><br /><strong><span style=\"font-size: 12pt;\">Incoming Settings:</span></strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>IMAP Path Prefix:</strong> /<br /><strong>Server Port:</strong> 143<br /><br /><strong><span style=\"font-size: 12pt;\">Outgoing Settings:</span></strong><br /><br /><strong>Use SSL:</strong> Off<br /><strong>Authentication:</strong> Password<br /><strong>Server Port:</strong> 587</p>\r\n<p>If you\'re still having trouble, please visit the <a href=\"http://support.apple.com/kb/TS1426?viewlocale=en_US\">Apple IPhone Support page</a> to find out what to do if you are unable to send or receive Mail.</p>','',1,5,0,9,'2009-01-07 14:35:39',62,'','2009-06-09 22:14:08',70,0,'0000-00-00 00:00:00','2009-01-07 14:35:39','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,2,'','',0,275,'robots=\nauthor='),(372,'Adding Images to Email Signatures','how-do-i-add-images-and-formatting-to-email-signatures-','','<h1><span style=\"font-size: 14pt;\">HTML Image Addition Guidelines</span></h1>\r\n<br />The Image Tag and the Src Attribute <br />In HTML, images are defined with the <img /> tag. <br /><br />The tag is empty, which means that it contains attributes only and it has no closing tag. <br /><br />To display an image on a page, you need to use the src attribute. Src stands for |source|. The value of the src attribute is the URL of the image you want to display on your page. <br /><br /><span style=\"font-size: 12pt;\"><strong>Defining an image:</strong><br /></span><br /><img src=\"http://www.hyperoffice.com/images/boat.gif\" /><br /><br />The URL points to the location where the image is stored. An image named boat.gif located in the directory images on www.mydomain.com has the URL: http://www.mydomain.com/images/boat.gif. <br /><br />HTML uses the (anchor) tag to create a link to another document.<br /><br />An anchor can point to any resource on the Web: an HTML page, an image, a sound file, a movie, etc.<br /><br /><strong><span style=\"font-size: 12pt;\">Creating an anchor:</span></strong><br /><br /><a href=\"link address\">Text to be displayed </a><br /><br />The tag is used to create an anchor to link from, the href attribute is used to address the document to link to, and the words between the open and close of the anchor tag will be displayed as a hyperlink.<br /><br /><span style=\"font-size: 12pt;\"><strong>Linking an Image to a Website:</strong></span><br /><br />The final product for linking from an image in your signature to your website should look something like this:<br /><br /><a href=\"http://www.hyperoffice.com\"><img src=\"http://www.hyperoffice.com/images/boat.gif\" /></a><br />','',1,5,0,66,'2009-01-07 14:36:21',62,'','2009-10-08 09:10:04',64,0,'0000-00-00 00:00:00','2009-01-07 14:36:21','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,1,'','',0,155,'robots=\nauthor='),(373,'Archiving Emails in Microsoft Outlook','how-do-i-archive-emails-in-outlook-','','<p>1. From the <strong>File menu</strong>, select <strong>Archive</strong>.<br /><br />2. Select the <strong>Archive this Folder and All Subfolders</strong> option.<br /><br />3. Select the folder or folders that you want to archive.<br /><br />4. From the <strong>Archive Items Older Than</strong> drop-down list, select the date before which you want to archive.<br /><br />5. Click the <strong>Browse</strong> button.<br /><br />6. From the <strong>Save In</strong> drop-down list, select the location where you want to store the archive.<br /><br />7. In the <strong>File Name</strong> text box, type a name for the archive file.<br /><br />8. Click <strong>OK</strong>.<br /><br />9. In the Archive window, click <strong>OK</strong>.</p>','',0,5,0,60,'2009-01-07 14:38:12',62,'','2009-10-08 09:07:22',64,0,'0000-00-00 00:00:00','2009-01-07 14:38:12','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,10,'','',0,54,'robots=\nauthor='),(374,'View a Different Email Account from your Portal','how-do-i-view-a-different-email-account-from-hyperoffice','','<p>1. Go to your HyperOffice Portal.<br /><br />2. Under the <strong>Personal</strong> toolbar, click on <strong>My Email</strong>.<br /><br />3. Up at the top, click the <strong>Pop Accounts</strong> button. The External Accounts view appears.<br /><br />4. Click the <strong>Add Account</strong> button at the top of the page. The Create New Account Entry view appears.<br /><br />5. Complete the following information about the pop account you want to add:<br /><br /><strong>Mail Server</strong><br /><br />Enter the address of the mail server you want to access.<br /><br /><strong>Username</strong><br /><br />Enter the username of your pop account email in this field.<br /><br /><strong>Password</strong><br /><br />Enter the password for your account in this field.<br /><br /><strong>Port</strong><br /><br />The default port number for email pop accounts is 110. This is populated automatically in this field. However, you can change the port number if it is different.<br /><br /><strong>Email Address</strong><br /><br />Enter the complete email address of your pop email account here.<br /><br />4. Once all the information has been entered, you can add the pop account by clicking the <strong>Create Account</strong> Entry button.</p>','',1,5,0,66,'2009-01-07 14:39:04',62,'','2009-10-08 23:01:29',65,0,'0000-00-00 00:00:00','2009-01-07 14:39:04','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,13,'','',0,75,'robots=\nauthor='),(375,'Setup a Filter For Incoming Mail','how-do-i-setup-a-filter-for-incoming-mail-','','<p>To help you locate a message quickly, you can filter the messages in any of your folders in the mailbox view.<br /><br />When you use the filter option, only those messages that meet your filter criteria display. For a more general search, click the Search button.<br /><br /><strong><span style=\"font-size: 12pt;\">Usage Guidelines<br /></span></strong><br />To use the filter option, follow these steps:<br /><br />1. From the My Email page, click the Advanced button at the bottom of the screen. The Filter window appears with the various filter criteria that you can use to locate a specific message.<br /><br />2. Use these fields in the Filter window to locate your message(s):<br /><br /><br /><strong>New Messages</strong><br />Select if you want to filter your read or unread messages.<br /><br /><strong>Flagged Messages</strong><br />Select if you want to view only messages that are flagged messages or unflagged messages.<br /><br /><strong>Sender</strong><br />Type the email address or name of the sender you want to find, or type the first few letters of the email address or name of the sender you want to find. Only messages that meet your search criteria will appear.<br /><br /><strong>Subject</strong><br />Use this field to filter your messages by subject. Type the subject of the email you want to find.<br /><br /><strong>Date Range</strong><br />Enter a date range for the messages you want to find. Click the Calendar icon to select a Calendar range of dates from a calendar.</p>','',1,5,0,66,'2009-01-07 14:40:44',62,'','2009-10-08 09:09:36',64,0,'0000-00-00 00:00:00','2009-01-07 14:40:44','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,11,'','',0,62,'robots=\nauthor='),(376,'Setup Forwarding','how-do-i-setup-forwarding-from-hyperoffice-','','<p><strong>Add Auto Responder/Forwarding</strong><br /><br />To use auto responder/forwarding, follow these steps:</p>\r\n<ul>\r\n<li>  <ol>\r\n<li>Click the Settings tab on the left navigation bar.<br /></li>\r\n<li>Click the Mail button. The Mail Preferences page appears.<br /></li>\r\n<li>On the <strong>Mail Preferences page</strong>, click the Configure AutoResponder\\Forwarding button.<br /></li>\r\n<li>The AutoResponder\\Forwarding Preferences page appears.</li>\r\n</ol>\r\n<ul>\r\n<strong>Note:</strong> By default Use Forwarding and Use AutoReponder will be set to ‘Don’t use e-mail forwarding’ and ‘Disable AutoResponder’ respectively. \r\n</ul>\r\n</li>\r\n<br />\r\n</ul>\r\n<br /><br /><strong>Enable/Disable your email forwarder</strong><br />\r\n<ul>\r\n<li>  <ol>\r\n<li>To set Forwarding to another email address, first select Forward all e-mail to the address below from the drop down menu under Use Forwarding.<br /></li>\r\n<li>Then enter the forwarding email address in the text box that follows Forwarding Address and then click on <strong>Update Information.</strong><br />\r\n<ul>\r\nNote: The forwarder is set up by default not to leave a copy of the email in your HyperOffice account, in order to do that, please enter both the external email address to forward to and your account address in the Forwarding Address field separated by a comma. \r\n</ul>\r\n<ul>\r\n</ul>\r\n<ul>\r\n<br />\r\n</ul>\r\n</li>\r\n<li>To disable forwarding, select Don’t use email forwarding from the drop down menu under Use Forwarding and click on <strong>Update Information</strong>.</li>\r\n</ol></li>\r\n</ul>','',1,5,0,66,'2009-01-07 14:41:10',62,'','2009-10-08 23:00:44',65,0,'0000-00-00 00:00:00','2009-01-07 14:41:10','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,10,'','',0,69,'robots=\nauthor='),(377,'Replying From a Different Email Address','how-do-i-reply-from-a-different-email-address-','','<p>If you\'re trying to send out emails that appear like they\'re coming from a different address, but don\'t care to actually check the mail in the associated mailbox, HyperOffice has an easy way to do it. Here are the necessary steps:<br /><br />1. From your Portal, go to <strong>Personal</strong>, then <strong>My Mail</strong>.<br /><br />2. Click on the tab called \"<strong>POP Accounts</strong>\" up at the top right.<br /><br />3. Click \"<strong>Add Account</strong>\" on the left.<br /><br />4. Enter the email address you\'d like to show your emails coming from on the BOTTOM row, and enter any information you\'d like into the other empty fields.<br /><br />5. If you want to make it your default \"From\" address, click the <strong>\"set as default\"</strong> checkbox.<br /><br />6. Click \"<strong>Create Account Entry</strong>\".<br /><br />Once you\'ve created the account, you will then be able to select the address you want to send from in the dropdown when you compose a message.</p>','',1,5,0,66,'2009-01-07 14:41:45',62,'','2009-10-08 09:09:09',64,0,'0000-00-00 00:00:00','2009-01-07 14:41:45','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,8,'','',0,50,'robots=\nauthor='),(378,'Setting up IMAP in Microsoft Outlook 2002/2003','how-do-i-set-up-imap-on-ms-outlook-20022003-','','<p>To set up MS Outlook 2002/2003 email for HyperOffice, follow these steps:<br /><br />1. Open Microsoft Outlook. From the <strong>Tools</strong> menu, select E-mail Accounts.</p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"512\" src=\"images/articles/1.JPG\" height=\"384\" /></div>\r\n<br /><br /><strong>Note:</strong> <em>If E-Mail Accounts does not appear, it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal any hidden menu options.</em><br /><br />2. The E-mail Accounts window appears. Click the <strong>Add a new e-mail account</strong> option. Then click <strong>Next</strong>.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"512\" src=\"images/articles/2.JPG\" height=\"384\" /></div>\r\n<br /><br />3. The Server Type dialog appears. Select the <strong>IMAP</strong> option and click <strong>Next</strong>.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"574\" src=\"images/articles/3.JPG\" height=\"447\" /></div>\r\n<br /><br />4. The E-mail Accounts dialog appears. On this dialog type your user information:\r\n<div id=\"id\"><br /><img border=\"0\" width=\"574\" src=\"images/articles/email4.JPG\" height=\"448\" /></div>\r\n<br /><br /><br />\r\n<ul>\r\n<li><strong>Your Name</strong>. Type your first and last name (what you want to appear in the \"From\" line when you send email to other recipients)<br /></li>\r\n<li><strong>E-mail Address</strong>. Use the email address that you normally use or that your administrator has given you (for example, username@yourcompany.hyperoffice.com or username@yourcompany.com if you have a custom domain setup).<br /></li>\r\n<li><strong>Server Information</strong>. Enter the following information:<br /><br />a) <strong>Incoming Mail Server (IMAP):</strong> imap.HyperOffice.com<br />b) <strong>Outgoing Mail Server (SMTP):</strong> enter your ISP’s SMTP server address. If your company has purchased Business Email, you will need to contact your administrator for SMTP settings.<br /></li>\r\n<li><strong>Logon Information.</strong><br />a) In the <strong>Username</strong> field, type your HyperOffice email address.</li>\r\n</ul>\r\n<br /><strong>Warning: </strong><em>Do not enter your HyperOffice username only. You need your full HyperOffice email address to access your HyperOffice IMAP account. </em><br /><br />5. Additional Settings (Internet E-mail Settings). Please follow the instructions in this step only if your SMTP server requires authentication.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"512\" src=\"images/articles/email5.JPG\" height=\"449\" /></div>\r\n<br /><br /><br />\r\n<ul>\r\n<li>When you have completed the information in step 4, click the <strong>More Settings</strong> button. The Internet E-mail Settings dialog appears.<br /></li>\r\n<li>Click the <strong>Outgoing Server</strong> tab. Select the <strong>My outgoing server (SMTP) requires authentication</strong> option.<br /></li>\r\n<li>Select the <strong>Log on using</strong> option and complete the <strong>User Name</strong> and <strong>Password</strong> fields.<br /></li>\r\n<li>Click <strong>OK</strong>.<br /></li>\r\n<li>The main email accounts settings window appears. Click OK to continue the settings.</li>\r\n</ul>\r\n<br />6. Click <strong>Finish</strong>. Outlook appears. You have completed the settings for the IMAP Account. <br /><br />7. A prompt appears asking you to log on to your account. Verify that the option labeled, <strong>Remember password</strong>, is selected if you do not want to enter the password every time you check your email.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"512\" src=\"images/articles/email6.JPG\" height=\"384\" /></div>','',1,5,0,60,'2009-01-07 14:43:08',62,'','2009-10-08 09:03:17',64,0,'0000-00-00 00:00:00','2009-01-07 14:43:08','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,5,'','',0,109,'robots=\nauthor='),(379,'Setting up IMAP in Microsoft Entourage (MAC)','how-do-i-set-up-imap-on-entourage-apple-machintosh-','','<p>IMAP is an Email protocol that allows you to access your HyperOffice Email from other mail clients (in this case, Entourage). POP3 is also a popular mail protocol that clients will use. however, IMAP offers several advantages over POP3.</p>\r\n<ul>\r\n<li>IMAP allows you to view all of your HyperOffice folders. POP3 will only grab messages from the INBOX </li>\r\n<li>IMAP allows you to move messages between folders with your mail client. When you move a message locally, the change will be reflected on the servers as well. </li>\r\n<li>By default, IMAP will leave messages on the server. POP3 will download messages off of the server by default</li>\r\n</ul>\r\n<br />\r\n<hr />\r\n<br />\r\n<h1><span style=\"font-size: 14pt;\">To Set up IMAP with Entourage</span></h1>\r\n<br />1. Open Entourage. From the <strong>Tools</strong> menu tab (on the top toolbar), select Accounts . Scroll down until you see Accounts and select this option.\r\n<div id=\"id\"><br /><img border=\"border\" width=\"606\" src=\"images/articles/email38.jpg\" height=\"454\" /></div>\r\n<br /><br />2. Click on the down arrow next to the <strong>New</strong> button and select <strong>Email account</strong>.\r\n<div id=\"id\"><br /><img border=\"border\" width=\"606\" src=\"images/articles/email39.jpg\" height=\"454\" /></div>\r\n<br /><br /><br />3. Bypass the automatic configuration and choose to configure the account manually.<br /><br />4. From the <strong>Account type</strong> menu, select IMAP and click OK.\r\n<div id=\"id\"><br /><img border=\"border\" width=\"606\" src=\"images/articles/email40.jpg\" height=\"454\" /></div>\r\n<br /><br /><br />5. The Edit Account window appears. Type the following information in this window -\r\n<div id=\"id\"><br /><img border=\"border\" width=\"606\" src=\"images/articles/email41.jpg\" height=\"454\" /></div>\r\n<br /><br /><br />\r\n<ul>\r\n<li><strong>Your Name</strong>: Type your first and last name (This will be the display name that appears in the “From” line when you send email to other recipients). <br /></li>\r\n<li><strong>E-mail Address</strong>: Use the email address that you normally use or that your administrator has given you (i.e. username@yourcompany.hyperoffice.com or username@yourcompany.com if you have a customer domain setup). <br /></li>\r\n<li><strong>Account ID</strong>: Enter your HyperOffice email address. <br /><strong>Warning</strong>: <em>Do not enter only your HyperOffice username. You need to enter your full HyperOffice email address to access your HyperOffice IMAP account.</em><br /></li>\r\n<li><strong>IMAP server</strong>: Type imap.HyperOffice.com<br /></li>\r\n<li><strong>Password</strong>: Enter your HyperOffice login password. <br /></li>\r\n<li><strong>Save Password</strong>: Verify that the Save password option is selected if you do not want to enter the password every time you check your email. <br /></li>\r\n<li><strong>SMTP server</strong>: enter your ISP’s SMTP server address. If your company has purchased Business Email, you will need to contact your administrator for SMTP settings.</li>\r\n</ul>\r\n<p>6. Please follow the instructions in this step only if your SMTP server requires authentication. Click the button labeled <strong>Click here for advanced sending options</strong>, then select the <strong>SMTP server requires authentication</strong> option and <strong>Log on using</strong> option. Complete the <strong>User Name</strong> and <strong>password</strong> fields. <br /><br />(If your company has purchased Business Email, you will need to contact your administrator for SMTP settings).</p>\r\n<div id=\"id\"><br /><img border=\"border\" width=\"606\" src=\"images/articles/email42.jpg\" height=\"454\" /></div>\r\n<br /><br /><br />7. Click <strong>OK</strong> and complete your IMAP account set up.<br /><br />8. Your Entourage IMAP account is now set up and ready to use.','',1,5,0,60,'2009-01-07 14:45:32',62,'','2009-10-08 09:04:03',64,0,'0000-00-00 00:00:00','2009-01-07 14:45:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,2,'','',0,99,'robots=\nauthor='),(482,'Why is there a .DS_Store file in my folders?','why-is-there-a-dsstore-file-in-my-folders','','<p>.DS_Store (Desktop Services Store) is a hidden file created by Applie Inc\'s Mac OS X operating system to store custom attributes of a folder such as the position of icons or the choice of a background image.  By default, the Mac OS X Finder will create a .DS_Store file in every folder that it accesses, even folders on remote systems, and even if the user has only customized the appearance of the folder by moving its Finder window.  <br /><br /><strong>Solution:</strong></p>\r\n<p>This article was created by Apple for the purpose of disabling the creation of .DS_Store files over a network connection like HyperDrive.<br /><br /><a href=\"http://support.apple.com/kb/HT1629\">http://support.apple.com/kb/HT1629</a></p>\r\n<p> </p>\r\n<p> </p>','',1,16,0,71,'2009-04-06 17:26:58',65,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-04-06 17:26:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,7,'','',0,45,'robots=\nauthor='),(380,'Setting up POP3 in Microsoft Outlook 2007','how-do-i-set-up-pop3-on-ms-outlook-2007-','','<p>1. Open Microsoft Outlook 2007. From the Tools menu (on the top toolbar), select Accounts.</p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"390\" src=\"images/articles/Outlook2007/OL200701.jpg\" height=\"314\" /></div>\r\n<br /><strong>Note</strong>: <em>If you don’t see Accounts right away it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal hidden menu options.</em><br /><br />2. In the Account Settings page the E-mail tab at the top should already be highlighted. Click the <strong>New…</strong> button.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/Outlook2007/OL200702.jpg\" height=\"492\" /></div>\r\n<br /><br />3. Select the <strong>Manually configure server settings or additional server types</strong> option and click <strong>Next</strong>.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/Outlook2007/OL200703.jpg\" height=\"460\" /></div>\r\n<br /><br /><br /><br />4. On the Choose E-mail Service page select the first option for <strong>Internet E-mail</strong> and click <strong>Next</strong>.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/Outlook2007/OL200704.jpg\" height=\"460\" /></div>\r\n<br /><br /><br /><br />5. Under the Internet E-mail Settings screen enter your User Information. Select <strong>POP3</strong> from the <strong>Account Type</strong> drop down menu and in <strong>Incoming mail server</strong> enter <strong>POP.HyperOffice.com</strong>. In the <strong>User Name</strong> field be sure to enter your full HyperOffice email address. For the <strong>Outgoing Mail Server</strong> field type your ISP’s SMTP server address. If your company has purchased Business Email, you will need to contact your administrator for SMTP settings. Click <strong>Next</strong>.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/Outlook2007/OL200705POP.jpg\" height=\"460\" /></div>\r\n<br /><br /><br /><br />6. Click <strong>Finish</strong>.<br />\r\n<div id=\"id\"><br /><img border=\"0\" width=\"606\" src=\"images/articles/Outlook2007/OL2007FIN.jpg\" height=\"460\" /></div>','',1,5,0,60,'2009-01-07 14:47:30',62,'','2009-10-08 09:01:52',64,0,'0000-00-00 00:00:00','2009-01-07 14:47:30','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,8,'','',0,97,'robots=\nauthor='),(381,'Setting up POP3 in Microsoft Entourage (MAC)','how-do-i-set-up-pop3-on-entourage-apple-machintosh-','','<p>1. Open Entourage. From the <strong>Tools</strong> menu tab (on the top toolbar), select Accounts . Scroll down until you see Accounts and select this option.</p>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"418\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Entourage/ENT01.jpg\" height=\"337\" /></div>\r\n<br /><br />2. Click on the down arrow next to the <strong>New</strong> button and select <strong>Email account</strong>.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"194\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Entourage/ENT02.jpg\" height=\"257\" /></div>\r\n<br /><br />3. Bypass the automatic configuration and choose to configure the account manually.<br /><br />4. From the <strong>Account type</strong> menu, select POP and click OK.\r\n<div id=\"id\"><br /><img border=\"0\" width=\"213\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Entourage/ENT03.jpg\" height=\"98\" /></div>\r\n<br /><br />5. The Edit Account window appears. Type the following information in this window:\r\n<div id=\"id\"><br /><img border=\"0\" width=\"376\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Entourage/ENT04POP.jpg\" height=\"422\" /></div>\r\n<br /><br />\r\n<ul>\r\n<li><strong>Your Name</strong>: Type your first and last name (This will be the display name that appears in the “From” line when you send email to other recipients).<br /></li>\r\n<li><strong>E-mail Address</strong>: Use the email address that you normally use or that your administrator has given you (i.e. username@yourcompany.hyperoffice.com or username@yourcompany.com if you have a customer domain setup).<br /></li>\r\n<li><strong>Account ID</strong>: Enter your HyperOffice email address. <br /><strong>Warning</strong>: <em>Do not enter only your HyperOffice username. You need to enter your full HyperOffice email address to access your HyperOffice POP account.</em><br /></li>\r\n<li><strong>POP server</strong>: Type POP.HyperOffice.com<br /></li>\r\n<li><strong>Password</strong>: Enter your HyperOffice login password. <br /></li>\r\n<li><strong>Save Password</strong>: Verify that the Save password option is selected if you do not want to enter the password every time you check your email. <br /></li>\r\n<li><strong>SMTP server</strong>: enter your ISP’s SMTP server address.  If your company has purchased Business Email, you will need to contact your administrator for SMTP settings.</li>\r\n</ul>\r\n<p>6. Please follow the instructions in this step only if your SMTP server requires authentication. Click the button labeled <strong>Click here for advanced sending options</strong>, then select the <strong>SMTP server requires authentication</strong> option and <strong>Log on using</strong> option. Complete the <strong>User Name</strong> and <strong>password</strong> fields. <br /><br /><img border=\"0\" width=\"270\" src=\"http://www.hyperoffice.com/hypermain/knowledgebase/Entourage/ENT05.jpg\" height=\"192\" /><br /><br />7. Click <strong>OK</strong> and complete your POP account set up.<br /><br />8. Your Entourage POP3 account is now set up and ready to use.</p>','',1,5,0,60,'2009-01-07 15:25:17',62,'','2009-10-08 09:04:37',64,0,'0000-00-00 00:00:00','2009-01-07 15:25:17','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,6,'','',0,64,'robots=\nauthor='),(382,'Setting up IMAP in Microsoft Outlook Express 5.5/6.0','how-do-i-set-up-imap-on-ms-outlook-express-5560-','','<p>1. Open Microsoft Outlook Express. From the Tools menu (on the top toolbar), select Accounts.<br /><br /><img border=\"0\" src=\"images/articles/email27.JPG\" /><br /><br /><strong>Note</strong>: <em>If you don’t see Accounts right away it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal hidden menu options. </em><br /><br />2. The Internet Accounts dialog appears. Click the <strong>Add</strong> button and select <strong>Mail</strong>. This will start the Internet Connection Wizard.<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email28.JPG\" height=\"384\" /><br /><br />3. The Internet Connection Wizard appears. On the Your Name page, type your Display Name. This should be your first and last name (This will be the name, which will appear in the “From” line when you send email to other recipients). When you are finished entering your display name, click the <strong>Next</strong> button. <br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email29.JPG\" height=\"414\" /><br /><br />4. The Internet Email Address page appears. Type the email address you normally use or that your administrator has given you (i.e. username@yourcompany.hyperoffice.com or username@yourcompany.com if you have a customer domain setup)<br /><br /><img border=\"0\" src=\"images/articles/email30.JPG\" /><br /><br />5. The E-mail Server Names page appears. In the “My incoming mail server is a …… server\", select the IMAP option from the dropdown menu.<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email31.JPG\" height=\"414\" /><br /><br />6. Enter your other mail server settings (POP3, IMAP, or HTTP) server. In the <strong>Incoming Mail</strong> field, type: imap.HyperOffice.com. In the <strong>Outgoing Mail</strong> field type your ISP’s SMTP server address. If your company has purchased Business Email, you will need to contact your administrator for SMTP settings. Click <strong>Next</strong>.<br /><br />7. In the <strong>Account name</strong> field, type your HyperOffice email address.<br /><br /><strong>Warning</strong>: <em>Do not enter only your HyperOffice username. You need to enter your full HyperOffice email address to access your HyperOffice IMAP account. </em><br /><br />In the <strong>Password</strong> field, type your HyperOffice login password.<br /><br /><strong>Note</strong>: <em>Verify that the check box labeled “Remember password” is selected if you do not want to enter the password every time you check your email. </em><br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email32.JPG\" height=\"414\" /><br /><br />8. Click the <strong>Finish</strong> button to complete the Internet Connection Wizard. You will now be brought back to the main menu (Internet Accounts).<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email33.JPG\" height=\"411\" /><br /><br />9. The Internet Accounts dialog appears. Highlight the new account just created and click the <strong>Properties</strong> button located on the right-hand side.<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email34.JPG\" height=\"384\" /><br /><br />10. Please follow the instructions in this step only if your SMTP server requires authentication. Click the Servers tab . Select the <strong>My Server Requires Authentication</strong> option and click the <strong>Settings</strong> button. On the Outgoing Mail Server dialog box, select the <strong>Log on using</strong> box and complete the <strong>User Name</strong> and <strong>Password</strong> fields. Click <strong>OK</strong>.<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email35.JPG\" height=\"446\" /><br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email36.JPG\" height=\"384\" /><br /><br /><br />11. The main email accounts settings window appears. Click the <strong>OK</strong> button to continue the settings.<br /><br />12. A dialog appears asking if you want to download your HyperOffice folders. Click <strong>Yes</strong>. Your email account is now set up and ready for use. To check your new email account, click the <strong>Send and Receive</strong> button located at the top of the Microsoft Outlook Express toolbar.</p>','',1,5,0,60,'2009-01-07 15:30:52',62,'','2009-10-08 09:05:26',64,0,'0000-00-00 00:00:00','2009-01-07 15:30:52','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,3,'','',0,68,'robots=\nauthor='),(383,'Setting up POP3 in Microsoft Outlook Express 5.5/6.0','how-do-i-set-up-pop3-on-ms-outlook-express-5560-','','<p>1. Open Microsoft Outlook Express. From the Tools menu (on the top toolbar), select Accounts.<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email27.JPG\" height=\"421\" /><br /><br /><strong>Note</strong>: <em>If you don’t see Accounts right away it may be hidden. To un-hide it, click on the small downward arrow at the bottom of the Tools menu to reveal hidden menu options. </em><br /><br />2. The Internet Accounts dialog appears. Click the <strong>Add</strong> button and select <strong>Mail</strong>. This will start the Internet Connection Wizard.<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email28.JPG\" height=\"384\" /><br /><br />3. The Internet Connection Wizard appears. On the Your Name page, type your Display Name. This should be your first and last name (This will be the name, which will appear in the “From” line when you send email to other recipients). When you are finished entering your display name, click the <strong>Next</strong> button. <br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email29.JPG\" height=\"414\" /><br /><br />4. The Internet Email Address page appears. Type the email address you normally use or that your administrator has given you (i.e. username@yourcompany.hyperoffice.com or username@yourcompany.com if you have a customer domain setup)<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email30.JPG\" height=\"414\" /><br /><br />5. The E-mail Server Names page appears. In the “My incoming mail server is a …… server\", select the POP3 option from the dropdown menu.<br /><br /><img border=\"0\" width=\"499\" src=\"http://fast.hyperoffice.com/hypermain/knowledgebase/OutlookExpress/OLEX05POP.jpg\" height=\"409\" /><br /><br />6. Enter your other mail server settings (POP3, POP, or HTTP) server. In the <strong>Incoming Mail</strong> field, type: POP.HyperOffice.com In the <strong>Outgoing Mail</strong> field type your ISP’s SMTP server address. If your company has purchased Business Email, you will need to contact your administrator for SMTP settings. Click <strong>Next</strong>.<br /><br />7. In the <strong>Account name</strong> field, type your HyperOffice email address.<br /><br /><strong>Warning</strong>: <em>Do not enter only your HyperOffice username. You need to enter your full HyperOffice email address to access your HyperOffice POP account. </em><br /><br />In the <strong>Password</strong> field, type your HyperOffice login password.<br /><br /><strong>Note</strong>: <em>Verify that the check box labeled “Remember password” is selected if you do not want to enter the password every time you check your email. </em><br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email32.JPG\" height=\"414\" /><br /><br />8. Click the <strong>Finish</strong> button to complete the Internet Connection Wizard. You will now be brought back to the main menu (Internet Accounts).<br /><br /><img border=\"0\" width=\"512\" src=\"images/articles/email33.JPG\" height=\"411\" /><br /><br />9. The Internet Accounts dialog appears. Highlight the new account just created and click the <strong>Properties</strong> button located on the right-hand side.<br /><br /><img border=\"0\" width=\"499\" src=\"http://fast.hyperoffice.com/hypermain/knowledgebase/OutlookExpress/OLEX08POP.jpg\" height=\"309\" /><br /><br />10. Please follow the instructions in this step only if your SMTP server requires authentication. Click the Servers tab . Select the <strong>My Server Requires Authentication</strong> option and click the <strong>Settings</strong> button. On the Outgoing Mail Server dialog box, select the <strong>Log on using</strong> box and complete the <strong>User Name</strong> and <strong>Password</strong> fields. Click <strong>OK</strong>.<br /><br /><img border=\"0\" width=\"362\" src=\"http://fast.hyperoffice.com/hypermain/knowledgebase/OutlookExpress/OLEX09POP.jpg\" height=\"446\" /><br /><br /><img border=\"0\" width=\"512\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/email36.JPG\" height=\"384\" /><br /><br /><br />11. The main email accounts settings window appears. Click the <strong>OK</strong> button to continue the settings.<br /><br />12. A dialog appears asking if you want to download your HyperOffice folders. Click <strong>Yes</strong>. Your email account is now set up and ready for use. To check your new email account, click the <strong>Send and Receive</strong> button located at the top of the Microsoft Outlook Express toolbar.</p>','',1,5,0,60,'2009-01-07 15:38:59',62,'','2009-10-08 09:05:58',64,0,'0000-00-00 00:00:00','2009-01-07 15:38:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,9,'','',0,78,'robots=\nauthor='),(384,'How do I Customize Fields for Contacts?','how-do-i-customize-fields-for-contacts-','','<p><span style=\"font-size: 10pt;\">You can create custom fields for your personal or shared contacts that will show up on the Create New Contact page.<br /></span></p>\r\n<h1><span style=\"font-size: 14pt;\">Follow these steps to create a new custom field:</span></h1>\r\n<p><span style=\"font-size: 10pt;\">1. Click on Personal and My Contacts or Groups and Shared Contacts.<br /><br />2. Click on the Custom Fields option at the top of the My Contacts page. </span></p>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" src=\"images/articles/images/customfields01.jpg\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br />3. Click on the + Add a custom field button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" src=\"images/articles/images/customfields02.jpg\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br />4. On the Manage Custom Fields page you can select the amount of characters that will be going into this field (50 to Unlimited) or if this field is going to relate to a Date, Integer, Decimal, Percent, Currency or if it’s a simple Yes/No answer.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" src=\"images/articles/images/customfields03.jpg\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br />The Text Box, Drop-down and Radio Buttons options are for determining how the custom field will be presented.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" src=\"images/articles/images/customfields04.jpg\" /></span></div>\r\n<span style=\"font-size: 10pt;\"><br /><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Text Box is for a text entry.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Drop-down provides a drop down menu selection with fields that you’ve created.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Radio Buttons shows all the options you’ve created in an option button format.</span></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br />5. Once you are finished creating your custom fields, click on the “Modify Custom fields button” to save your custom fields.<br /><br /><br />When you create a Personal or Shared Contact the Custom Fields you’ve created will appear at the bottom of the Create a New Contact page.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span></span>\r\n<div id=\"id\"><span style=\"font-size: 10pt;\"><br /><img border=\"0\" width=\"504\" src=\"images/articles/images/customfields05.jpg\" height=\"249\" /></span></div>','',1,4,0,4,'2009-01-07 16:03:07',62,'','2009-04-02 17:34:25',65,0,'0000-00-00 00:00:00','2009-01-07 16:03:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,11,'','',0,124,'robots=\nauthor='),(385,'How can I Add a new Contact?','how-can-i-add-a-new-contact-','','<div class=\"kbcontent\">\r\n<p>You can add new contacts to your address book using the <strong>Create New Contact</strong> page. This page allows you to add a contact by entering the Name, Address, Phone, Email and other information related to that contact.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>To add a new contact to your address book, follow these steps:</strong></span></p>\r\n1. Click the Groups tab on the left navigation bar.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"93\" src=\"images/articles/image57.jpg\" height=\"411\" /></div>\r\n<br /><br />2. Click the Group Memberships icon.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"87\" src=\"images/articles/image333.gif\" height=\"80\" /></div>\r\nThe Active Memberships page appears.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"675\" src=\"images/articles/active-memberships.gif\" height=\"223\" /></div>\r\n<br /><br />3. Select the group in which you would like to create a new contact. The Group homepage appears.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"575\" src=\"images/articles/netresults_grouphomepage.gif\" height=\"327\" /></div>\r\n<br /><br />4. Click the Shared Contacts button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"99\" src=\"images/articles/image232.gif\" height=\"60\" /></div>\r\nThe Shared Contacts page appears.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"725\" src=\"images/articles/shared_contacts_groups.gif\" height=\"367\" /></div>\r\n<br /><br />5. Click the new contact button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"78\" src=\"images/articles/image233.gif\" height=\"19\" /></div>\r\nThe Create New Contact page appears.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"425\" src=\"images/articles/create_new_contact_group.gif\" height=\"372\" /></div>\r\n<br /><br />6. You can add your contact\'s professional as well as personal data on this page. You can also associate or disassociate a contact to/from a certain category. <br /><br />7. To add your new contact information, click the Create Contact button.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"108\" src=\"images/articles/image234.gif\" height=\"21\" /></div>\r\n<br /><br />8. Once your contact is added it is displayed on the <strong>Shared Contacts</strong> page.<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"294\" src=\"images/articles/image237.gif\" height=\"55\" /></div>\r\nClick the name of the contact to view the contact information in a new window .<span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"></span></span>\r\n<div id=\"id\"><br /><img border=\"0\" width=\"681\" src=\"images/articles/image236.gif\" height=\"399\" /></div>\r\n<p> </p>\r\n</div>','',1,4,0,4,'2009-01-07 16:05:56',62,'','2009-04-02 17:32:58',65,0,'0000-00-00 00:00:00','2009-01-07 16:05:56','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,10,'','',0,119,'robots=\nauthor='),(386,'How do I Print all of my Contacts?','how-do-i-print-all-of-my-contacts-','','<p>This article describes the steps needed in order to print out all of your contacts.</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Follow these steps to print all of your contacts:</strong></span></p>\r\n<ol>\r\n<li>Make sure your pop-up blocker does not block pop ups from your HyperOffice login url. If you don\'t know how to set up your pop up blocker, please disable it while you are following these instructions</li>\r\n<li>Access your contacts section</li>\r\n<li>Make sure that \'all contacts\' is selected in the drop down menu located in the lower right corner of the contacts page</li>\r\n<li>Click on the \'Printer Friendly\' button in the menu at the top of the contacts page</li>\r\n<li>A window will pop up showing you all the contacts currently listed in your HyperOffice contacts page. If the window does not pop up, please check all the other windows open in your computer. The printer friendly window will not pop up in your computer if it is currently open.</li>\r\n<li>Click the \'Print\' button</li>\r\n<li>Go back to your HyperOffice account window and click on the \'Next Page\' link in the lower right corner of your contacts page.</li>\r\n<li>Repeat steps 4 - 7 for the new set of contacts</li>\r\n</ol><br /><span style=\"font-size: 12pt;\"><strong>Note:</strong></span> You may want to set the number of items displayed to a high number so you can print out more contacts each time. To do this, click on Settings, then General. You can set a max of 50 items displayed per page.','',1,4,0,4,'2009-01-07 16:09:35',62,'','2009-04-02 17:29:03',65,0,'0000-00-00 00:00:00','2009-01-07 16:09:35','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,9,'','',0,103,'robots=\nauthor='),(387,'How do I Export My Contacts from Outlook?','how-do-i-export-my-contacts-from-outlook-','','<p><span style=\"font-size: 10pt;\">This article describes how to export your contacts from MS Outlook 2003 and prepare a file to import into your HyperOffice portal.</span></p>\r\n<h1><span style=\"font-size: 14pt;\">Follow these steps to export your contacts from Outlook:</span></h1>\r\n<p> </p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">Open Outlook</span></li>\r\n<li><span style=\"font-size: 10pt;\">From the File menu, select <strong>Import and Export</strong>. The Import and Export wizard will open.</span></li>\r\n<li><span style=\"font-size: 10pt;\">From the list, you need to select <strong>Export to a file</strong> from the list, and click the next button.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Select <strong>Comma Separated Values (Windows)</strong> from the list of file types. Click on the next button.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Select <strong>Contacts</strong> you wish to export. Click on the next button.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Type the name of the file you are going to create. You can select the <strong>Browse</strong> button to make note of where on your hard drive the file will be saved. Click on the next button.</span></li>\r\n<li><span style=\"font-size: 10pt;\">The last screen of the wizard shows you what action you are going to perform. If the appropriate item is checked, select the <strong>Finish</strong> button.</span></li>\r\n</ol><br /><br />\r\n<h1><span style=\"font-size: 14pt;\">Follow these steps to prepare the file for your HyperOffice portal:</span></h1>\r\n<br />\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">To Import contacts you must upload a comma-delimited file using the specified fieldnames listed below. Most spreadsheets will save a file as a \"csv\" or \"comma separated value\" file. The file must have a \"header row\" with the fieldnames listed as the first line of the file. The order of the headers does not have to match the order displayed below.</span></li>\r\n<li><span style=\"font-size: 10pt;\"><strong>Recommended method for importing contacts:</strong> Use the Import Template file attached to this document as your source to upload contacts into HyperOffice.<br /><br /></span><ol>\r\n<li><span style=\"font-size: 10pt;\">Download the Import Template</span></li>\r\n<li><span style=\"font-size: 10pt;\">Export Contact from your current contact management system and save it on your computer as a .csv file (e.g. filename.csv).</span></li>\r\n<li><span style=\"font-size: 10pt;\">Using Microsoft Excel open both files. First open the csv file you just exported. Next open the Import Template downloaded in Step 1. Copy each column from the csv file into the corresponding column in the Import Template file. Be sure not to replace the \"header row\" in the Import Template file. Tip: You can resize both files so they are next to one another to work between the files easier.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Save the Import Template file to your computer as \"csv\" file (filename.csv).</span></li>\r\n</ol></li>\r\n</ul>\r\n<span style=\"font-size: 10pt;\"><br /><br /><strong>Additional Information:</strong><br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">All address fields not preceded by the word \"WORK\" are home address fields.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Any record without a FULLNAME or an ORGANIZATION name will not be imported.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Your csv file header may not contain all the fieldnames described below.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Your csv file header should not contain empty fields, for instance: FULLNAME,FIRSTNAME, ,LASTNAME, , ,HOMEPHONE…</span></li>\r\n<li><span style=\"font-size: 10pt;\">Break your contacts into smaller groups of 500 records</span></li>\r\n<li><span style=\"font-size: 10pt;\">When the import process is finished, refresh the contacts page to view the imported contacts.</span></li>\r\n</ul>','',1,4,0,4,'2009-01-07 16:17:28',62,'','2009-02-10 01:54:03',66,0,'0000-00-00 00:00:00','2009-01-07 16:17:28','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,4,'','',0,181,'robots=\nauthor='),(388,'How do I Import My Contacts?','how-do-i-import-my-contacts-with-hyperoffice-','','<div class=\"kbcontent\">\r\n<p>This article describes how to import contacts into your portal. The import function allows users to import existing contacts that are stored in a third party application into their Shared Contacts space.<br /><br /><span style=\"color: #ff0000;\"><strong>Important:</strong> </span>Only a Group Owner or Group Administrator can Import Contacts into Shared Contacts, a user can Import Contacts into their personal My Contacts area, if they are given access to this feature.<br /><br /><strong>Note:</strong> Most spreadsheets will save a file as a \"csv\" or \"comma separated value\" file. The file must have a \"header row\" with the fieldnames (mentioned above) listed as the first line of the file. You can download a sample file from the import contacts page.</p>\r\n<span style=\"font-size: 14pt;\"><br /><br /></span>\r\n<h1><span style=\"font-size: 14pt;\"><strong>To import contacts, follow these steps:</strong></span></h1>\r\n<ol>\r\n<li>Click the Groups tab on the left navigation bar.</li>\r\n<li>Click the Group Memberships icon. The Active Memberships page appears.</li>\r\n<li>Select the group in which you would like to import contacts. The Group homepage appears.</li>\r\n<li>Click the Shared Contacts button. The Shared Contacts page appears.</li>\r\n<li>Click the import button to import your contacts. The Import Contacts page appears.</li>\r\n<li>Click the Browse button to locate your file on the computer. The Choose File dialog box appears.</li>\r\n<li>Locate the file you want to upload and click the Open button.</li>\r\n<li>Click the Upload File button.</li>\r\n</ol><br /><br /><strong>Note:</strong> To import contacts, you must upload a comma-delimited file using these specified fieldnames:<br />\r\n<ul>\r\n<li>FULLNAME</li>\r\n<li>FIRSTNAME</li>\r\n<li>LASTNAME</li>\r\n<li>EMAILADDRESS</li>\r\n<li>WORKPHONE</li>\r\n<li>HOMEPHONE</li>\r\n<li>MOBILEPHONE</li>\r\n<li>MOBILEPHONE2</li>\r\n<li>JOBTITLE</li>\r\n<li>ORGANIZATION</li>\r\n<li>MANAGER</li>\r\n<li>WORKZIP</li>\r\n<li>HYPEROFFICELOGIN</li>\r\n<li>FAXNUMBER</li>\r\n<li>NICKNAME</li>\r\n<li>ICQUIN</li>\r\n<li>WORKPHONE2</li>\r\n<li>TITLE</li>\r\n<li>MIDDLENAME</li>\r\n<li>MANAGERPHONE</li>\r\n<li>BIRTHDATE</li>\r\n<li>PGPKEY</li>\r\n<li>ONLINENICKNAME</li>\r\n<li>WORKSTATE</li>\r\n<li>WEBPAGE</li>\r\n<li>EMAILADDRESS2</li>\r\n<li>EMAILADDRESS3</li>\r\n<li>WORKCITY</li>\r\n<li>CITY</li>\r\n<li>COMPANYWEBPAGE</li>\r\n<li>ASSISTANT</li>\r\n<li>NOTES</li>\r\n<li>ZIP</li>\r\n<li>AIMNICKNAME</li>\r\n<li>HOMEPHONE2</li>\r\n<li>IRCNICKNAME</li>\r\n<li>WORKFAX</li>\r\n<li>ASSISTANTPHONE</li>\r\n<li>PAGER</li>\r\n<li>OTHERNUMBER</li>\r\n<li>COUNTRY</li>\r\n<li>STATE</li>\r\n<li>ADDRESS</li>\r\n<li>WORKCOUNTRY</li>\r\n<li>WORKADDRESS</li>\r\n</ul>\r\n<p> </p>\r\n</div>','',1,4,0,4,'2009-01-07 16:18:49',62,'','2009-10-08 23:04:10',65,0,'0000-00-00 00:00:00','2009-01-07 16:18:49','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,2,'','',0,187,'robots=\nauthor='),(389,'How do I Export My Contacts?','how-do-i-export-my-contacts-from-hyperoffice-','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 10pt;\">The export function allows users to export all contacts into an excel spreadsheet for portability and ease of use in any Microsoft system.</span></p>\r\n<p><strong><span style=\"font-size: 12pt;\">FOLLOW THESE STEPS TO EXPORT YOUR CONTACTS</span></strong></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">From the My Contacts page, click the <strong>contacts view </strong>button to access a complete listing of all your contacts.<br /></span><br /><img src=\"images/articles/FAQ_ExportContacts/contactsview.jpg\" /><br /><br /></li>\r\n<li><span style=\"font-size: 10pt;\">The Contacts page appears . Click the <strong>Export</strong> button to export all or your contacts into a Microsoft Excel file.<br /><br /></span><img src=\"images/articles/FAQ_ExportContacts/export.jpg\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">The file download dialog appears. Click <strong>Save</strong> and <strong>OK </strong>then <strong>select the location</strong> where you want to save the file.<br /><br /></span><img width=\"404\" src=\"images/articles/FAQ_ExportContacts/dowloaddialogbox.jpg\" height=\"295\" /><br /><br /><span style=\"font-size: 10pt;\"></span></li>\r\n<li><span style=\"font-size: 10pt;\">Click <strong>Save</strong></span><br /><br /><img src=\"images/articles/FAQ_ExportContacts/save.jpg\" /><br /><span style=\"font-size: 10pt;\"><br /></span></li>\r\n</ol><ol></ol>\r\n<p><span style=\"font-size: 10pt;\"><br /></span></p>\r\n</div>\r\n<br />','',1,9,0,11,'2009-01-07 16:19:36',62,'','2009-10-08 22:59:52',65,0,'0000-00-00 00:00:00','2009-01-07 16:19:36','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',13,0,2,'','',0,301,'robots=\nauthor='),(390,'How do I Create Custom Fields for Contacts?','how-do-i-create-custom-fields-','','<p><span style=\"font-size: 10pt;\">This article describes how you can create custom fields for your personal or shared contacts that will show up on the Create New Contact page.</span></p>\r\n<h1><span style=\"font-size: 14pt;\">Follow these steps to create a new custom field:</span></h1>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">Click on Personal and My Contacts <strong>or</strong> Groups and Shared Contacts depending on where you want to create your new custom field.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the Custom Fields option at the top of the Contacts page.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Click on the + Add a custom field button</span></li>\r\n<li><span style=\"font-size: 10pt;\">On the Manage Custom Fields page you can select the amount of characters that will be going into this field (50 to Unlimited) or if this field is going to relate to a Date, Integer, Decimal, Percent, Currency or if it’s a simple Yes/No answer.<br /><br /></span> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Text Box is for a text entry.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Drop-down provides a drop down menu selection with fields that you’ve created.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Radio Buttons show all the options you’ve created in an option button format.</span></li>\r\n</ul>\r\n</li>\r\n<span style=\"font-size: 10pt;\"><br />The Text Box, Drop-down and Radio Buttons options are for determining how the custom field will be presented.<br /></span>\r\n<li>\r\n<p><span style=\"font-size: 10pt;\">Once you are finished creating your custom fields, click on the Modify Custom fields button to save your custom fields.</span></p>\r\n</li>\r\n</ol><span style=\"font-size: 10pt;\"><br /><br />When you create a Personal or Shared Contact the Custom Fields you’ve created will appear at the bottom of the Create a New Contact page.<br /></span><br /><span style=\"font-size: 12pt;\"><strong>Notes</strong></span><br /> \r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">An easy way to display custom fields without having to click on the \"Edit\" button is to create a new Category and set the custom fields to display in the category view.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Custom fields do not show up when you double click on a contact to bring up the information. This is because in many cases there are too many custom fields to show on that screen (making the contact info unreadable and inaccurate).</span></li>\r\n</ul>','',1,4,0,4,'2009-01-07 16:20:00',62,'','2009-02-11 03:47:12',66,0,'0000-00-00 00:00:00','2009-01-07 16:20:00','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',9,0,1,'','',0,132,'robots=\nauthor='),(391,'Synchronize with Microsoft Outlook','how-do-i-synchronize-with-hypershare-','','<p><span style=\"font-size: 10pt;\">The HyperShare application synchronizes information between a local Microsoft Outlook profile and a user\'s HyperOffice account. </span><br /><span style=\"font-size: 14pt; font-family: TTE219C360t00;\"><span style=\"font-size: 10pt;\"><br />HyperShare is installed on the PC where Outlook is installed. HyperShare communicates across port 80 to the </span><span style=\"font-size: 10pt;\">HyperOffice server. HyperShare is a bi-directional sync. Each time HyperShare runs, it is pushing your Microsoft Outlook </span><span style=\"font-size: 10pt;\">client updates to the HyperOffice server. Any updates that have been posted to </span><span style=\"font-size: 10pt;\">in HyperOffice since your last sync </span></span><span style=\"font-size: 14pt; font-family: TTE219C360t00;\"><span style=\"font-size: 10pt;\">are pulled into your Microsoft Outlook client. </span></span></p>\r\n<p><span style=\"font-size: 10pt;\">After installing HyperShare and going through the configuration, HyperShare automatically synchronizes. Based on whatever setting you selected for the time between syncs, that is frequency HyperShare will update.</span></p>\r\n<p><span style=\"font-size: 10pt;\">There are certain guidelines to keep in mind when you are syncing: </span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt;\">If you are uploading from Microsoft Outlook for the first time, <em><span style=\"text-decoration: underline;\">check your data</span></em>. Blank records, missing fields, and certain types of recurrences are common problems when synching.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Make sure you have the correct Microsoft Outlook profile open and have the correct login information.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">If HyperShare prompts you to select which item you want to keep (Microsoft Outlook or HyperOffice), use the radio button to select the item you believe is most recent/accurate.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">HyperOffice \'groups\' will display as sub-folders under the Microsoft Outlook sections (Calendar, Contacts, Tasks).  You will want to select the sub-folder with the group name to add, modify or delete items.  Upon your next sync cycle, these items will be available to the rest of the group in HyperOffice.  If those users are running HyperShare, they will receive your updates upon their next sync cycle.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">Items in the Microsoft Outlook folders \'Calendar\', \'Contact\', \'Tasks\' and \'Notes\' will synchronize with the HyperOffice \'My Calendar\', \'My Contacts\', \'My Tasks\' and \'My Notes\' respectively.  These items are not shared and cannot be viewed by any other user in HyperOffice.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">You can only create HyperOffice \'Groups\' and \'Task - Project folders\' in HyperOffice.  Folders created in Microsoft Outlook will not sync in HyperOffice.<br /></span></li>\r\n<li><span style=\"font-size: 10pt;\">When you delete items in the \'Group\' subfolders those deletions will ultimately be deleted from the other user\'s Microsoft Outlook.</span></li>\r\n</ol>','',1,18,0,31,'2009-01-07 16:20:34',62,'','2009-10-08 09:42:48',64,0,'0000-00-00 00:00:00','2009-01-07 16:20:34','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',9,0,7,'HyperShare, Outlook, Configuration, Installation','',0,346,'robots=\nauthor='),(392,'Installing HyperShare (Windows)','how-do-i-install-hypershare-xpvista-','','<p>HyperShare for Outlook supports Windows XP, Windows Vista and Windows.</p>\r\n<h2><span style=\"font-size: 12pt;\">HyperShare Installation</span></h2>\r\n<p>1. From your portal, go to <strong>Settings</strong>, <strong>Account</strong>.<br /><br />2. Click on \"<strong>Download HyperShare For Outlook</strong>\".<br /><br />3. <em>Make sure Pop-ups are not blocked so you can see the next screen which will contain a link to Download HyperShare.<br /></em><br />4. Save the HyperShare install file to your desktop.<br /><br />5. Run the file and go through the Installation.</p>\r\n<h2 dir=\"ltr\"><span style=\"font-size: 12pt;\">HyperShare Configuration</span></h2>\r\n1. After you install HyperShare and run the program (You can find it in <strong>Start</strong> > <strong>Programs</strong> ><strong> HyperOffice</strong> > <strong>HyperShare</strong>) enter your full email address and HyperOffice password. Click <strong>Next</strong> to Continue.<br /><br />2. On the next screen, select which content you would like to sync. Click <strong>Next</strong>.<br /><br />3. If you have selected your Calendar to sync, you will be able to select how you would like it to display in your Outlook. Click <strong>Next</strong>.<br /><br />4. If you would like to change how frequently you sync, you can choose an option from the dropdown. Click <strong>Next</strong>.<br /><br />5. Click the checkboxes to select which Groups and sub-Groups are synced. Click <strong>Next</strong> and then <strong>Done</strong> to complete the Configuration.','',1,18,0,31,'2009-01-07 16:21:08',62,'','2009-10-08 09:45:31',64,0,'0000-00-00 00:00:00','2009-01-07 16:21:08','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',10,0,5,'HyperShare, Outlook, Installation, Configuration','',0,266,'robots=\nauthor='),(393,'How do I Configure HyperShare?','how-do-i-configure-hypershare-','','<p>This article describes how to configure HyperShare once you have installed it on your computer.<br /><br />Follow these steps to configure HyperShare:</p><ul><li>  <ol><li>When HyperShare opens, enter your HyperOffice Email address as the username and your HyperOffice password.<br /><ul>For example if your email address is yourname@mycompany.com, you would enter <em>yourname@mycompany.com</em> as the username, <strong>not</strong>, just <em>yourname</em>.</ul><br /></li><li>Select what areas you would like to sync between HyperOffice and Outlook.<br /></li><li>HyperShare will then retrieve the group list from HyperOffice<br /></li><li>If you checked to sync your calendar, you will be given 3 options. Note: You can switch between these 3 options any time by running the configuration sync again.<br /><ul><li>Single Calendar with group meetings - this is good for handheld devices. Your personal calendar will sync with Outlook, as well as all group meetings you have accepted.<br /></li><li>Single Calendar with group meetings and all group events - this is also good for handheld devices. Your personal calendar will sync with Outlook, as well as all group meetings and events.<br /></li><li>Multiple Calendars - HyperShare will create folders in Outlook for each group. Events will then be separated in their respective group folders.</li></ul><br /></li><li>Now select how often you would like HyperShare to automatically sync in the background.<br /></li><li>HyperShare will then have you select the specific groups you would like to sync to. The top-most checkbox is the personal section for that item.<br /></li><li>Click OK. HyperShare will then run through the first sync between HyperOffice and Outlook. After this sync, it will stay in the background, updating as often as you configure it to. ( view image )<br /></li><li>You can run a configure sync, or a general sync at any time by right clicking on the HyperShare icon in the system tray. </li></ol></li></ul>','',-2,18,0,31,'2009-01-07 16:22:18',62,'','2009-01-16 17:14:12',62,0,'0000-00-00 00:00:00','2009-01-07 16:22:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,0,'','',0,1,'robots=\nauthor='),(394,'Setting Up HyperDrive on Windows Vista and Windows 7','how-do-i-install-hyperdrive-on-windows-vista-','','<h1></h1>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><strong>Download HyperDrive:</strong></span><br /></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Go to your HyperOffice portal.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Settings at the lower left hand side.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Account.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Setup Your HyperDrive.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Make sure pop-ups are not disabled so the next window will appear.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Download HyperDrive, and Save to Desktop.</span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><strong><span style=\"font-size: 12pt;\">Installing HyperDrive:</span></strong><br /></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Double-click HyperDriveMounter.exe from the Desktop and choose Run.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Next and complete the installation.</span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><span style=\"font-size: 12pt;\"><strong>Mounting HyperDrive:</strong></span><br /></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You should find the HyperDrive Mounter from the Start Menu by clicking Start, Programs, hyperoffice, HyperDriveMounter and opening HyperDriveMounter.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter your HyperOffice Email and Password.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select a Drive Letter.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click Mount.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">A “Mount is successfully done” message should appear.</span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><strong><span style=\"font-size: 12pt;\">Accessing HyperDrive:</span></strong><br /></span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Go to Start &gt; Computer. You should see a Network Location named hyperslide, or HYPEROFFICE.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Double-click to open, and you should see Personal and Group Folders.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Navigate to your desired file and open.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Windows will prompt you for your username (enter your full email address), and your password.</span></li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">TIP: You can add a shortcut to the desktop by right-clicking on the hyperslide drive and clicking \' Create Shortcut\'.<br /><br /><strong>Notes:</strong><br /></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There are sometimes incompatibilities with non Microsoft file-types being loaded through HyperDrive.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Each file that you open through HyperDrive will prompt you for your username and password.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /><br /></span></p>','',1,17,0,32,'2009-01-07 16:22:46',62,'','2009-09-29 22:42:06',65,0,'0000-00-00 00:00:00','2009-01-07 16:22:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',9,0,9,'HyperDrive, Vista, HyperDriveMounter','',0,480,'robots=\nauthor='),(395,'Open and Save Documents in HyperDrive','how-do-i-open-and-save-documents-in-hyperdrive-','','<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This article describes how to open and save your Microsoft files to your portal using HyperDrive.<br /><br /><strong>Note:</strong> You will not be able to open MS Access files directly through HyperDrive. These files must be copied onto your local computer, edited and saved, and copied back into your HyperDrive folder.<br /><br /><span style=\"font-size: 12pt;\"><strong>Usage Guidelines</strong></span><br /><br /><strong><span style=\"font-size: 12pt;\">To access your documents, follow these steps:</span></strong><br /><br /></span><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Refer to one of the following topics to set up HyperDrive on your computer: <br /><a href=\"index.php?option=com_content&view=article&id=396:how-do-i-install-hyperdrive-on-windows-xp-&catid=32:hyperdrive&Itemid=19\">Setting up HyperDrive on Windows XP</a><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><a href=\"index.php?option=com_content&view=article&id=394:how-do-i-install-hyperdrive-on-windows-vista-&catid=32:hyperdrive&Itemid=19\">Setting up HyperDrive on Windows Vista<br />Setting up HyperDrive on a Mac</a></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Refer to the <a href=\"index.php?option=com_content&view=article&id=185:accessing-hyperdrive&catid=32:hyperdrive&Itemid=19\" title=\"Accessing HyperDrive\">Accessing HyperDrive</a> topic in this help file to learn how to access HyperDrive.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select a file from your HyperDrive folder</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Double click on the file from your HyperDrive folder.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Modify the file’s content.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Save As button, and select the HyperDrive folder you wish to save your document to, in order to save the file modifications directly into HyperDrive.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Close the file.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">All your modifications are now saved.</span></li>\r\n</ol>','',0,17,0,32,'2009-01-07 16:23:58',62,'','2009-10-08 09:29:30',64,0,'0000-00-00 00:00:00','2009-01-07 16:23:58','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',6,0,6,'HyperDrive, Access, Mac, PC','',0,234,'robots=\nauthor='),(396,'Setting Up HyperDrive on Windows XP','how-do-i-install-hyperdrive-on-windows-xp-','','<h1><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\">Download HyperDrive:</span></h1>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Go to your HyperOffice portal. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <strong>Settings</strong> at the lower left hand side. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <strong>Account</strong>. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <strong>Setup Your HyperDrive</strong>. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Make sure pop-ups are not disabled so the next window will appear.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click <strong>Download HyperDrive</strong>, and Save to Desktop.</span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></li>\r\n</ol>\r\n<h1><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\">Installing HyperDrive:</span></h1>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The download should either be Hyperdrive.exe or Hyperdrive.LNK.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">If it is the executable (.exe) simply run it and it will extract the Hyperdrive.LNK file. </span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">If you have the Hyperdrive.LNK, simply doubleclick the link and it will prompt you for your email address and password.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">There is no actual installation required for HyperDrive on Windows XP, so it will not appear anywhere else besides as a link on your desktop.</span></li>\r\n</ul>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"></span>\r\n<h1><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\">Accessing HyperDrive:</span></h1>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Enter your full HyperOffice email address and HyperOffice password, and you should see the directories Personal and Groups. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Within those directories are all the files and folders you have access to within your portal.</span></li>\r\n</ol>','',1,17,0,32,'2009-01-07 16:29:20',62,'','2009-09-08 15:21:41',65,0,'0000-00-00 00:00:00','2009-01-07 16:29:20','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,8,'HyperDrive, Download, exe','',0,429,'robots=\nauthor='),(397,'Login to HyperDrive','how-do-i-login-to-hyperdrive-xpvista-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The login to HyperDrive is very easy to do, but the most common problem users run into is that they need to enter their full email address instead of their user name.</span><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n<h1><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"font-size: 12pt;\">HyperDrive on Windows XP</span></strong></span></h1>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span>After downloading the HyperDrive link to your desktop, simply doubleclick the link and it will prompt you for your user name and password.</span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span><em>Enter your full HyperOffice email address</em>.</span></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><span>It will then give you access to your Personal and Shared documents.</span></span></li>\r\n</ol>\r\n<h1><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"font-size: 12pt;\">HyperDrive on Windows Vista/Windows 7</span></strong></span></h1>\r\n<ol>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Download and install the <strong>HyperDrive Mounter</strong></span></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Open the program by going to <strong>Start</strong> > <strong>Programs</strong> > <strong>hyperoffice</strong> > <strong>HyperDrive</strong> > <strong>HyperDrive Mounter</strong>:</span></span></li>\r\n<li>Fill out your full HyperOffice email address and your HyperOffice password<br /></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Select a drive letter, and click \"<strong>Mount</strong>\". <br /></span></span></li>\r\n<li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Open up your Computer (where you see your hard drives and network drives), and you should see a drive called \"hyperslide\". Double-click that drive to access your Personal and Shared Documents.</span></span><br /><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><br /><br /></span></span></li>\r\n</ol>','',1,17,0,32,'2009-01-07 16:29:47',62,'','2009-10-08 09:29:14',64,0,'0000-00-00 00:00:00','2009-01-07 16:29:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,4,'','',0,190,'robots=\nauthor='),(398,'Copy and Create Documents and Folders in HyperDrive','how-do-i-copy-and-create-documents-and-folders-in-hyperdrive','','<div class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This article describes how to create folders, copy and move files and folders to/from your local computer through HyperDrive.</span></div>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">\r\n<div class=\"kbcontent\"><br /><strong>Note:</strong> There are special characters that are reserved in HyperOffice which cannot be used in file or folder names. Although, your operating system may allow for these characters to be used, importing or creating files or folders with these characters will create errors in your portal. Please see the attached file for more information on these characters.</div>\r\n</span></span>\r\n<div class=\"kbcontent\"><br /><br /><span style=\"font-size: 14pt;\"><strong>Usage Guidelines</strong></span><br /><br /></div>\r\n</span>\r\n<p class=\"kbcontent\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 10pt;\">Refer to one of the following topics to set up HyperDrive on your computer:</span></span></p>\r\n<ul>\r\n<li>\r\n<div class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><a href=\"index.php?option=com_content&amp;view=article&amp;id=396:how-do-i-install-hyperdrive-on-windows-xp-&amp;catid=32:hyperdrive&amp;Itemid=19\">Setting up HyperDrive on Windows XP</a></span></div>\r\n</li>\r\n<li>\r\n<div class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><a href=\"index.php?option=com_content&amp;view=article&amp;id=394:how-do-i-install-hyperdrive-on-windows-vista-&amp;catid=32:hyperdrive&amp;Itemid=19\">Setting up HyperDrive on Windows Vista</a></span></div>\r\n</li>\r\n<li>\r\n<div class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><a href=\"index.php?option=com_content&amp;view=article&amp;id=183:setting-up-hyperdrive-on-a-mac&amp;catid=32:hyperdrive&amp;Itemid=19\" title=\"Setting Up HyperDrive on a Mac\">Setting up HyperDrive on a Mac</a></span></div>\r\n</li>\r\n</ul>\r\n<p class=\"kbcontent\"><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Refer to the <a href=\"index.php?option=com_content&amp;view=article&amp;id=185:accessing-hyperdrive&amp;catid=32:hyperdrive&amp;Itemid=19\" title=\"Accessing  HyperDrive\">Accessing HyperDrive</a> topic in this help file to learn how to access HyperDrive.</span></p>\r\n<span style=\"font-family: arial,helvetica,sans-serif;\"><br /><strong><span style=\"font-size: 12pt;\">To create a folder in your portal through HyperDrive:</span></strong><br /></span><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select where you would like to create your new folder in HyperDrive.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Right click in the window, select New and folder from the menu.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">A new folder appears in the window. Name your folder. Remember to check the \"Invalid Characters.xls\" file attached to this article, to make sure your folder name conforms to the HyperOffice requirements.</span></li>\r\n</ol>\r\n<div class=\"kbcontent\"><br /></div>\r\n<div class=\"kbcontent\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 12pt;\"><strong>To copy files from your computer to your portal through HyperDrive:</strong></span><br /></span></div>\r\n<div class=\"kbcontent\"><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select a file, a number of files or a folder from a local drive</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Drag that file or folder into a folder in HyperDrive</span></li>\r\n</ol></div>\r\n<div class=\"kbcontent\"><br /></div>\r\n<div class=\"kbcontent\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong><span style=\"font-size: 12pt;\">To copy files from your portal to your computer through HyperDrive:</span></strong><br /></span></div>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select a file, a number of files or a folder from your HyperDrive window.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Drag that file or folder into a folder on your computer.</span></li>\r\n</ol>\r\n<div class=\"kbcontent\"><span style=\"font-family: arial,helvetica,sans-serif;\"><br /></span></div>','',1,17,0,32,'2009-01-07 16:30:17',62,'','2009-09-08 15:20:09',65,0,'0000-00-00 00:00:00','2009-01-07 16:30:17','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,165,'robots=\nauthor='),(399,'Setup Versioning For Documents','how-do-i-setup-versioning-for-documents-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">With auto versioning you can automatically keep all versions of a document until it is explicitly deleted or collapsed. You can turn auto versioning on or off.<br /><br /><span style=\"font-size: 12pt;\"><strong>Follow these steps for Auto Versioning:</strong></span><br /><br />1. Access the Modify File Details page. Refer to Accessing the Features topic in this help file for additional information.<br /><br />2. Verify the permissions necessary to unlock a file. For additional information, refer to the Features Access Privileges in this help file.<br /><br />3. To turn versioning on without Auto Pruning, click the ON button and click the Modify button at the bottom of the screen.<br /><br />4. To turn versioning on with Auto Pruning, click on the ON button and select Auto Pruning ON, then select the type of auto pruning you want to set on the file and click the Modify button at the bottom of the screen.<br /><br /><strong>Note:</strong> Only the group owner, group administrator or the file owner can set versioning on a file. Refer to the Features Access Privileges topic in this help file for additional information.<br /><br /><span style=\"font-size: 12pt;\"><strong>If you choose auto-pruning, you can:</strong></span><br /><br />* set a number of files you want to keep <br /><br />*set the number of days in the past to keep<br /><br />* set “no pruning”.<br /><br />This is configurable per-file.<br /><br /><span style=\"font-size: 12pt;\"><strong>With Auto Versioning you can also:</strong></span><br /><br />* Open up an old version of the file by clicking on the revision number.<br /><br /><strong>Note:</strong> Any group user with the ‘Read’ permission can open/download an old version of a file.<br /><br />* Collapse All Versions in order to delete all the previous versions of a file (finalize) and only keep the most recent one.<br /><br /><strong>Note:</strong> Only the group owner, group administrator or the file owner can collapse all versions of a file. Refer to the Features Access Privileges in this help file for additional information.<br /><br />* Revert to a previous version and make it the “current” version.<br /><br /><strong>Note:</strong> Only the group owner, group administrator or the file owner can revert to a previous version of a file. Refer to the Features Access Privileges topic in this help file for additional information.<br />Usage Guidelines</span></p>','',1,8,0,27,'2009-01-07 16:31:18',62,'','2009-10-07 20:56:30',64,0,'0000-00-00 00:00:00','2009-01-07 16:31:18','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,10,'','',0,80,'robots=\nauthor='),(400,'Setup Change Notification for files','how-can-i-setup-change-notification-for-files','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This article describes the steps needed in order for a user to be notified of changes made to a file located within their shared documents.<br /><br /><span style=\"font-size: 14pt;\"><strong>File Notification</strong></span></span></p>\r\n<hr />\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />A user has the ability to be notified when changes are made to any file that they have permission to access. Once a user subscribes to this feature, the user will be notified if changes are made to the specified document.<br /><br />To subscribe to this feature, follow these steps:<br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"></span><ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the Shared Documents icon from the Groups tab in the left hand window of your portal. Find the file you wish to subscribe to.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Details link found to the right of the file name you wish to subscribe to.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Under the File Details heading, you will see the Change Notifications option.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the ON radio button to be notified of changes made to the file. Or, select the OFF radio button, to turn change notifications off.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Once you have made your choice, press the Modify button at the bottom of the page.<br /></span></li>\r\n</ol></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n</div>','',1,8,0,27,'2009-01-07 16:31:59',62,'','2009-10-07 20:56:15',64,0,'0000-00-00 00:00:00','2009-01-07 16:31:59','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,9,'','',0,66,'robots=\nauthor='),(401,'Opening Voting Items','how-do-i-get-to-my-open-voting-items-','','<div class=\"kbcontent\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">This article describes how to access your voting items through your Group homepage. <br /><br /><span style=\"font-size: 14pt;\"><strong>Usage Guidelines</strong></span><br /><br />To access your voting items, follow these steps:</span></p>\r\n<ol>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Groups tab on the left navigation bar.</span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Group Memberships icon.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Active Memberships page appears.<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the name of your default portal group to access its homepage. The Group homepage appears. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click on the Open Voting Items label on the Group homepage. The Voting Items page appears. This page displays the information for each open voting item.<br /></span>\r\n<ul>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Title</strong>: this is the title of the vote at hand and is a brief description of the vote. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Time remaining</strong>: each vote has a time limit when the vote expires and users can no longer vote on that topic after this time limit has passed. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Creation Date</strong>: this column shows users the date and time when the vote was created. Clicking on this label sorts the column by the date of creation<br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Ending Date</strong>: this column shows users the deadline by which the vote will expire. <br /></span></li>\r\n<li><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><strong>Modify</strong>: click on the link in this column to view results, vote, and <strong>Delete</strong> the displayed votes.</span></li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span></p>\r\n</div>','',1,8,0,28,'2009-01-07 16:33:01',62,'','2009-10-08 08:42:11',64,0,'0000-00-00 00:00:00','2009-01-07 16:33:01','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,4,'','',0,39,'robots=\nauthor='),(402,'How do I Create a Poll For Group Voting?','how-do-i-create-a-poll-for-group-voting-','','<p>Create a voting item to help you gather collective feedback on new ideas, test new products, or pose other questions that help keep your team more informed. Voting provides valuable data that can help you to make more informed business decisions.<br /><br /><span style=\"font-size: 14pt;\"><strong>Usage Guidelines</strong></span><br /><br /><span style=\"font-size: 12pt;\"><em>To create a new voting item, follow these steps:</em></span><br /><br />1. Click the Groups tab on the left navigation bar.<br /><br />2. Click the Group Memberships icon. The Active Memberships page appears.<br /><br />3. Select the group in which you would like to create a new voting item. The Group homepage appears.<br /><br />4. To scroll down, click the arrow button. Click the Voting button. The Voting Items page appears.<br /><br />5. Click the new voting item button. The Create New Voting Item page appears. On this page follow the following options to create a new voting item:<br /><br /><span style=\"font-size: 12pt;\"><strong>Title</strong></span><br /><br />Type the title of the voting item.<br /><br /><span style=\"font-size: 12pt;\"><strong>Question</strong></span><br /><br />Complete this space with the exact voting question that voters will have to answer. When members decide to vote, this question will be displayed above the available voting options.<br /><br /><span style=\"font-size: 12pt;\"><strong>Ending Date</strong></span><br /><br />The expiration date for the vote. Users will be unable to vote after the deadline. Set this expiration date by selecting the Month, Date, Year and set the time by picking the Hour, Minute and AM/PM for the deadline<br /><br /><span style=\"font-size: 12pt;\"><strong>Option</strong></span><br /><br />You can set the options that are presented to users during the vote in this section. Type the name of the first option in the space provided next to the Option label. When you are finished typing the name of the option click the Add button to add the option to the Current Options region. Items in Current Options are displayed on the voting page for members to pick and vote.<br /><br />6. Select the Notify Members checkbox if you want to send an email message to all the members of your group that a new vote has been added.<br /><br />7. Click the Create Voting Item button to create a new vote and return to the Voting home page.</p>','',-2,8,0,28,'2009-01-07 16:34:57',62,'','2009-02-11 16:12:26',68,0,'0000-00-00 00:00:00','2009-01-07 16:34:57','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,0,'','',0,49,'robots=\nauthor='),(403,'How do I Create Links for Group Members to Use?','how-do-i-create-links-for-group-members-to-use','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Create New Link page allows you to create a new link and title for any website on the Internet. These links can then be accessed through your HyperOffice desktop or the \'Shared Links\' homepage. There is also an \'Auto-Login\' feature which allows you to specify a username and password for your mail accounts so you can automatically log in your mail accounts when you click a link from your HyperOffice desktop. This feature can only be used for Hotmail, Yahoo! and mail.com accounts.<br /><br /><span style=\"font-size: 14pt;\"><strong>Usage Guidelines</strong></span><br /><br />To create a new link, follow these steps:<br /><br />1. Click the Groups tab on the left navigation bar.<br /><br />2. Click the Group Memberships icon. The Active Memberships page appears.<br /><br />3. Select the group in which you would like to create a new link. The Group homepage appears.<br /><br />4. To scroll down, click the arrow button. Click the Shared Links button. The Shared Links page appears.<br /><br />5. Click the new link button. The Create New Link page appears. On this page you can enter the following information to create a new link, then click either the Create Link or Create Link and Add Another button.<br /><br /><strong>Title</strong><br /><br />Type the title of the link on this page. The name can be up to 255 characters long and can be a combination of numbers and alpha characters.<br /><br /><strong>URL</strong><br /><br />Type the web address of the URL that you want to access when you click on the title.<br /><br /><strong>Description</strong><br /><br />Type a brief description for your link. This information is optional.<br /><br /><strong>Open Link in New Window</strong><br /><br />Select the Open Link in New Window checkbox to ensure that clicking the link always opens the URL in a new Internet Explorer window.<br /><br />Note: If you choose to deselect this option so the new link opens within the HyperOffice window, the Internet Explorer browser back button will not function.<br /><br /><strong>Path</strong><br /><br />Select the path. Root is the primary directory, where all files and folders are displayed on the \'Shared Links\' page. </span></p>','',-2,8,0,24,'2009-01-07 16:35:25',62,'','2009-02-11 13:26:48',68,0,'0000-00-00 00:00:00','2009-01-07 16:35:25','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',3,0,0,'','',0,40,'robots=\nauthor='),(404,'Create and Configure a Forum','how-do-i-create-and-configure-a-forum-','','<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">You can create an open forum for group members to post comments into <strong>topics</strong> that are grouped together by categories, known as <strong>conferences</strong>.</span><br /><br /><span style=\"font-size: 14pt; font-family: arial,helvetica,sans-serif;\"><strong>Create a new Conference</strong></span><br /><br /><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">A conference is a heading to house a group of related topics together. You can create a new conference in a forum. The conference can be accessed by all of the group members once it is created.</span></p>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">For instance, a sales team may create conferences for each month, and topics within each month to discuss which promotions worked and which didn\'t.</span></p>\r\n<br /><span style=\"font-size: 14pt;\"><br /><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Usage Guidelines</strong></span></span><br /><br /><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong>To create a new conference, follow these steps:</strong></span><br /><ol type=\"1\" class=\"whs1\">\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Groups tab on the left navigation bar.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"93\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image57.jpg\" height=\"411\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs2\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Group Memberships <span class=\"dropspot\">icon. </span><span class=\"dropspot\">The Active Memberships page appears.</span></span></p>\r\n<p><img border=\"0\" width=\"87\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image333.gif\" height=\"80\" class=\"img_whs4\" /></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"551\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/active-memberships.gif\" height=\"184\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs3\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the group in which you would like to create a new conference. The Group Homepage appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"556\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/netresults_grouphomepage.gif\" height=\"318\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs5\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Forum button. The Forum page appears.</span></p>\r\n<p><img border=\"0\" width=\"57\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image267.gif\" height=\"62\" class=\"img_whs7\" /></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"556\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/forum_groups.gif\" height=\"164\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs6\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the create new conference button at the top of the screen.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"138\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image268.gif\" height=\"20\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs8\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The create conference page appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"375\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/create_conference_group.gif\" height=\"191\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs9\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold;\"><strong>Name</strong></span> field, type the name of the conference.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold;\"><strong>Description</strong></span> field, type the description of the conference.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the <span style=\"font-weight: bold;\"><strong>Create Conference</strong></span> button.</span></p>\r\n</li>\r\n</ol><br /><br /><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\"><strong>To create a new topic, follow these steps:</strong></span><br />\r\n<ul>\r\n<li><ol>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Groups tab on the left navigation bar.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"93\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image57.jpg\" height=\"411\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs2\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Group memberships i<span class=\"dropspot\">con. </span><span class=\"dropspot\">The Active Memberships page appears.</span></span></p>\r\n<p><img border=\"0\" width=\"87\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image333.gif\" height=\"80\" class=\"img_whs4\" /></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"554\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/active-memberships.gif\" height=\"185\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs3\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the group in which you would like to create a new topic. The Group Homepage appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"552\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/netresults_grouphomepage.gif\" height=\"318\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs5\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To scroll down, click the Arrow button. Click the Forum button. The Forum page appears.</span></p>\r\n<p><img border=\"0\" width=\"19\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image358.gif\" height=\"22\" class=\"img_whs8\" /></p>\r\n<p><img border=\"0\" width=\"57\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image267.gif\" height=\"62\" class=\"img_whs7\" /></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"557\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/forum_groups.gif\" height=\"161\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs6\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">On the <span style=\"font-weight: bold;\"><strong>Forum</strong></span> page in the <span style=\"font-weight: bold;\"><strong>Interaction</strong></span> column, select the <span style=\"font-weight: bold;\"><strong>new topic</strong></span> link.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Create Topic page appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"555\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/createtopic.gif\" height=\"213\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs9\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Type the <span style=\"font-weight: bold;\"><strong>Subject</strong></span> and <span style=\"font-weight: bold;\"><strong>Description</strong></span> and click the Create Topic button.</span></p>\r\n</li>\r\n</ol></li>\r\n</ul>\r\n<br /><br /><strong><span style=\"font-size: 12pt; font-family: arial,helvetica,sans-serif;\">To post a new message, follow these steps:</span></strong><br />\r\n<ul>\r\n<li class=\"kadov-p\"><ol>\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Groups  tab on the left navigation bar.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"93\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image57.jpg\" height=\"411\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs2\" /><noscript></noscript></p>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Click the Group Memberships <span class=\"dropspot\">icon. </span><span class=\"dropspot\">The Active Memberships page appears.</span></span></p>\r\n<p><img border=\"0\" width=\"87\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image333.gif\" height=\"80\" class=\"img_whs4\" /></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"554\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/active-memberships.gif\" height=\"198\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs3\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the group in which you would like to post a new message. The Group Homepage appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"555\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/netresults_grouphomepage.gif\" height=\"317\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs5\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">To scroll down, click the arrow button. Click the Forum button. The Forum page appears.</span></p>\r\n<p><img border=\"0\" width=\"19\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image358.gif\" height=\"22\" class=\"img_whs8\" /></p>\r\n<p><img border=\"0\" width=\"57\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image267.gif\" height=\"62\" class=\"img_whs7\" /></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"559\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/forum_groups.gif\" height=\"161\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs6\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Select the topic you want to post a message on. The topic appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"556\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/topic.gif\" height=\"222\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs9\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the top-right of the screen, click the post new message link.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"154\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/image269.gif\" height=\"38\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs10\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">The Post Message area appears.</span></p>\r\n<p><img x-maintain-ratio=\"TRUE\" border=\"1\" width=\"556\" src=\"http://www.hyperoffice.com/hyperoffice/helpengine/en_US/post_message_screen.gif\" height=\"96\" style=\"border-style: solid; border-width: 1px;\" class=\"img_whs11\" /><noscript></noscript></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">In the <span style=\"font-weight: bold;\"><strong>Subject</strong></span> field, enter the title of the message.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">Type your message in the area under the <span style=\"font-weight: bold;\"><strong>Subject</strong></span> field.</span></p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\">When you are done, click the <span style=\"font-weight: bold;\"><strong>Post Message</strong></span> button to post your message. You can also opt to clear the message body by clicking the <span style=\"font-weight: bold;\"><strong>Clear message body</strong></span> button.</span></p>\r\n</li>\r\n</ol></li>\r\n</ul>\r\n<span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br /></span><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><br />For more information on forums, go to your <strong>Support</strong> pages an look the help section under <strong>Help</strong> -> <strong>Groups</strong> -> <strong>Forum</strong></span>','',1,8,0,22,'2009-01-07 16:36:13',62,'','2009-10-08 08:33:49',64,0,'0000-00-00 00:00:00','2009-01-07 16:36:13','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,1,'','',0,124,'robots=\nauthor='),(406,'Sent Mail','sent-mail','','<p>The Sent Mail folder is one of the folders available in your email account. When you compose a new message and the <span style=\"font-weight: bold\"><strong>Save a Copy</strong></span> box is checked (by default), your messages will be saved in the Sent Mail folder. You can change this default in the Mail Preferences section. Refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file for additional information on how to change this setting.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To view all of your sent messages, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Sent-Mail</span></span></a> folder. The messages appear in your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Sent-Mail View</span></span></a> . View a message in this folder by clicking on it.</p>\r\n<p><img border=\"1\" width=\"606\" src=\"images/articles/sent_view.gif\" height=\"227\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"85\" src=\"images/articles/image54.gif\" height=\"15\" class=\"img_whs2\" /></p>\r\n<p>To help you locate your messages, you can sort your email by clicking on the column heading you want to sort them by. Refer to the table below for more information.</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs3\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs7\">\r\n<p class=\"whs8\">New</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs9\">\r\n<p>You can sort your new and old messages. Click the <span style=\"font-weight: bold\"><strong>New</strong></span> column heading to sort your new messages from your old messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs8\">To</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>To</strong></span> column heading to sort your messages in alphabetical order from your recipient\'s email address.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Subject</strong></span> column heading to sort your messages in alphabetical order of the subject of the email.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs8\">Date</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Date</strong></span> column heading to sort your messages in numerical order from the date the message was received.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Size</strong></span> column heading to sort your messages in numerical order of the size of the message.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"65\" src=\"images/articles/image43.gif\" height=\"21\" class=\"img_whs14\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Select</strong></span> <span style=\"font-weight: bold\"><strong>All</strong></span> button to select all the messages in the selected folder for a particular action, such as Mark as Read, Flag, Unflag, or Delete (to delete all your messages at once).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\"><img border=\"0\" width=\"100\" src=\"images/articles/image44.gif\" height=\"22\" class=\"img_whs15\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Read</strong></span> button to mark any or all of the messages in the folder as being read .</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"112\" src=\"images/articles/image45.gif\" height=\"21\" class=\"img_whs16\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Unread</strong></span> button to mark any or all of the messages in the folder as being unread.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"30\" src=\"images/articles/image46.gif\" height=\"20\" class=\"img_whs17\" /></p>\r\n<p><img border=\"1\" width=\"45\" src=\"images/articles/image47.gif\" height=\"22\" class=\"img_whs18\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Flag</strong></span>/<span style=\"font-weight: bold\"><strong>Unflag</strong></span> button to place special emphasis on selected messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p><img border=\"1\" width=\"42\" src=\"images/articles/image49.gif\" height=\"19\" class=\"img_whs19\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Delete</strong></span> button to move messages to the Trash folder. To permanently delete messages, you must delete them from the Trash folder.</p>\r\n<p>When deleting messages from the Trash folder, you can opt for a confirmation message to appear before the deletion occurs. You can activate this setting in Mail Preferences. For more information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs8\"><img border=\"0\" width=\"72\" src=\"images/articles/image51.gif\" height=\"22\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button to move messages between folders. To move a message from one folder to another folder:</p>\r\n<ol class=\"whs21\">\r\n<li class=\"kadov-p\">\r\n<p>Select the message.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Select a target folder.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button.</p>\r\n</li>\r\n</ol>\r\n<p>The message is moved to the new folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\"><img border=\"1\" width=\"102\" src=\"images/articles/image52.gif\" height=\"22\" class=\"img_whs22\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Advanced</strong></span> button to filter messages in the current folder. You can also use this button to change the view through the settings section.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,65,'2009-01-07 17:40:47',62,'','2009-04-03 21:30:22',65,0,'0000-00-00 00:00:00','2009-01-07 17:40:47','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,4,'','',0,44,'robots=\nauthor='),(502,'Configuring Timesheets','how-do-i-configure-timesheets','','<p><span style=\"font-size: 12pt;\"><br /></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span>This is a short overview to help you set up the basic components of your online timesheet, and customize it for you specific needs.</span></span></p>\r\n<p><span style=\"font-size: 12pt;\"><strong><span>Usage Guidelines:<br /></span></strong><span style=\"font-size: 10pt;\"><span>Timesheets are currently used to:</span></span></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\"><span>Keep track of employee workdays, vacation days, sick days, etc...</span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span>Enforce an approval process whereby managers must view and approve employee timesheets prior to their submission to the accounting department.</span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span>Ensure that employees remain up-to-date on all of their timesheet submissions, and do not miss a \"submission period\".</span></span></li>\r\n</ul>\r\n<p><span style=\"font-size: 12pt;\"><strong><span>Setting Up Timesheets:</span></strong></span><br /><span style=\"font-size: 10pt;\">In your portal go to Applications > Timesheets on the menu bar to the left.</span></p>\r\n<p><img align=\"left\" src=\"images/Timesheet/timesheetsapplication.jpg\" /></p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><span style=\"font-size: 10pt;\">If the user is a portal administrator, they will have access to the <strong>Configuration</strong> button to provision users and control timesheet categories.  By clicking this button, the administrator launches the configuration console.</span></p>\r\n<p><img align=\"left\" src=\"images/Timesheet/timesheet configure.jpg\" /></p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><img src=\"images/Timesheet/timesheet entering categories.jpg\" /></p>\r\n<p><span style=\"font-size: 10pt;\">In the first section, <strong>Applications Settings</strong>, the administrator can define all of the categories to be shown on the timesheet and whether they are bundled into:</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">work totals</span></li>\r\n<li><span style=\"font-size: 10pt;\">paid leave totals</span></li>\r\n<li><span style=\"font-size: 10pt;\">unpaid leave totals</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\">Click the <strong>Save</strong> button.</span></p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Provisioning Users:<span><span style=\"font-size: 10pt;\"><br /></span></span></strong><span><span style=\"font-size: 10pt;\"></span></span></span></p>\r\n<p><img src=\"images/Timesheet/timesheet select user.jpg\" /></p>\r\n<p><span style=\"font-size: 12pt;\"><span><span style=\"font-size: 10pt;\">Once the Application Settings are in place, the portal administrator will</span></span></span><span style=\"font-size: 10pt;\"><span> click on the <strong>User Settings </strong>tab on the top toolbar.</span></span><span style=\"font-size: 10pt;\"><strong> </strong></span></p>\r\n<p><span style=\"font-size: 10pt;\"><span>Select your user, and then you may select:</span></span> <span style=\"font-size: 10pt;\"><span></span></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\"><span>If this user has a timesheet section</span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span>If this user can approve timesheets</span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span>If this user can pay timesheets</span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span>What date to start the timesheets</span></span></li>\r\n<li><span style=\"font-size: 10pt;\"><span>Whom the timesheet is submitted to</span></span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\">Click the <strong>Save</strong> button.</span> <strong><span style=\"font-size: 10pt;\"><span style=\"color: #ff0000;\"></span></span></strong></p>\r\n<p><strong><span style=\"font-size: 10pt;\"><span style=\"color: #ff0000;\">Note: </span></span></strong><span style=\"font-size: 10pt;\">When an employee submits a timesheet, an email is sent to the corresponding manager for approval.  The manager can then either approve or reject the timesheet.  If the timesheet is approved, it is routed to the accounting department for payment.  The accounting department can also approve or reject the timesheet.  If a timesheet is rejected, the employee can edit it and re-submit it to their manager.  In this case, the workflow restarts from the beginning but all comments entered at any stage are preserved to show the history on any timesheet.</span></p>\r\n<ol></ol>\r\n<p><strong><span style=\"font-size: 12pt;\">Reporting:</span><span style=\"font-size: 12pt;\"><span style=\"font-size: 10pt;\"><br /></span></span></strong><span style=\"font-size: 12pt;\"><span style=\"font-size: 10pt;\">In the main Timesheets view:</span></span> <span style=\"font-size: 10pt;\"></span></p>\r\n<p><span style=\"font-size: 10pt;\">Click the <strong>Reports</strong> button on the top toolbar.</span></p>\r\n<p><img src=\"images/Timesheet/timesheet reports.jpg\" /><span style=\"font-size: 10pt;\"></span></p>\r\n<p><span style=\"font-size: 10pt;\">Choose the date range to report on.<br /></span></p>\r\n<p><span style=\"font-size: 10pt;\">Choose the list of employees to show on the report.<br /></span></p>\r\n<p><span style=\"font-size: 10pt;\">Choose the fields to show in the report.</span></p>\r\n<p><span style=\"font-size: 10pt;\">Choose whether to show paid and unpaid hours, or just paid hours.</span></p>\r\n<p><img src=\"images/Timesheet/timesheet report screen.jpg\" /> <span style=\"font-size: 10pt;\"></span></p>\r\n<p><span style=\"font-size: 10pt;\">Click the <strong>Create Report</strong> button.</span></p>\r\n<ol></ol>','',1,22,0,36,'2009-06-02 20:19:32',70,'','2009-10-08 09:53:28',64,0,'0000-00-00 00:00:00','2009-06-02 20:19:32','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',20,0,1,'','',0,124,'robots=\nauthor='),(407,'Drafts','drafts','','<p>You can save unfinished messages in the <span style=\"font-weight: bold\"><strong>Drafts</strong></span> folder so you can send them at a later time.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To view all of your draft messages, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Drafts</span></span></a> folder. The messages appear in your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Drafts</span></span></a> view. View a message in this folder by clicking on it. Once you finish composing your draft mail message you can send it by clicking <span style=\"font-weight: bold\"><strong>Send</strong></span>.</p>\r\n<p><img border=\"1\" width=\"606\" src=\"images/articles/drafts_view.gif\" height=\"227\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"68\" src=\"images/articles/image56.gif\" height=\"17\" class=\"img_whs2\" /></p>\r\n<p>To help you locate your messages, you can sort your email by clicking on the column heading you want to sort them by. Refer to the table below for additional information.</p>\r\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" class=\"whs3\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs7\">\r\n<p class=\"whs8\">New</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs9\">\r\n<p>You can sort your new and old messages. Click the <span style=\"font-weight: bold\"><strong>New</strong></span> column heading to sort your new messages from your old messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs8\">To</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>To</strong></span> column heading to sort your messages in alphabetical order by your recipient\'s email address.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Subject</strong></span> column heading to sort your messages in alphabetical order by the subject of the email.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs8\">Date</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Date</strong></span> column heading to sort your messages in numerical order from the date the message was received.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Size</strong></span> column heading to sort your messages in numerical order of the size of the message.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"65\" src=\"images/articles/image43.gif\" height=\"21\" class=\"img_whs14\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Select</strong></span> <span style=\"font-weight: bold\"><strong>All</strong></span> button to select all the messages in the selected folder for a particular action, such as Mark as Read, Flag, Unflag, or Delete (to delete all your messages at once).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\"><img border=\"0\" width=\"100\" src=\"images/articles/image44.gif\" height=\"22\" class=\"img_whs15\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Read</strong></span> button to mark any or all of the messages in the folder as being read.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"112\" src=\"images/articles/image45.gif\" height=\"21\" class=\"img_whs16\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Unread</strong></span> button to mark any or all of the messages in the folder as being unread.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p><img border=\"1\" width=\"30\" src=\"images/articles/image46.gif\" height=\"20\" class=\"img_whs17\" /></p>\r\n<p><img border=\"1\" width=\"45\" src=\"images/articles/image47.gif\" height=\"22\" class=\"img_whs18\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Flag</strong></span>/<span style=\"font-weight: bold\"><strong>Unflag</strong></span> button to place special emphasis on selected messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p><img border=\"1\" width=\"42\" src=\"images/articles/image49.gif\" height=\"19\" class=\"img_whs19\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Delete</strong></span> button to move messages to the Trash folder. To permanently delete messages, you must delete them from the Trash folder.</p>\r\n<p>When deleting messages from the <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, you can opt for a confirmation message to appear before the deletion occurs. You can activate this setting in Mail Preferences. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs10\">\r\n<p class=\"whs8\"><img border=\"0\" width=\"72\" src=\"images/articles/image51.gif\" height=\"22\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs11\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button to move messages between folders. To move a message from one folder to another folder:</p>\r\n<ol class=\"whs21\">\r\n<li class=\"kadov-p\">\r\n<p>Select the message.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Select a target folder.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button.</p>\r\n</li>\r\n</ol>\r\n<p>The message is moved to the new folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs6\">\r\n<td width=\"11%\" class=\"whs12\">\r\n<p class=\"whs8\"><img border=\"1\" width=\"102\" src=\"images/articles/image52.gif\" height=\"22\" class=\"img_whs22\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs13\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Advanced</strong></span> button to filter messages in the current folder.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,65,'2009-01-07 17:41:07',62,'','2009-04-03 21:26:56',65,0,'0000-00-00 00:00:00','2009-01-07 17:41:07','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'','',0,30,'robots=\nauthor='),(408,'Trash','trash','','<p>Any message that you delete is moved into the Trash folder until you delete all the messages in this folder.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To view all of your messages in your <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Trash</span></span></a> folder. The messages appear in your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Trash</span></span></a> view.</p>\r\n<p><img border=\"1\" width=\"606\" src=\"images/articles/trash.gif\" height=\"233\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"62\" src=\"images/articles/image58.gif\" height=\"16\" class=\"img_whs2\" /></p>\r\n<p>To delete the messages in your <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Purge Trash</span></span></a> button on the Mail toolbar.</p>\r\n<p><img border=\"0\" width=\"76\" src=\"images/articles/purge_button.gif\" height=\"19\" class=\"img_whs3\" /></p>\r\n<p class=\"Note\"><span style=\"font-weight: bold\"><strong>Note:</strong></span> All messages in the trash folder are deleted within 10 days of being in the Trash folder.</p>\r\n<p>To help you easily locate your messages, you can sort your email by clicking on the column header you want to sort them by. Refer to the table below for additional information.</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs8\">\r\n<p class=\"whs9\">New</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs10\">\r\n<p>You can sort your new and old messages. Simply click the <span style=\"font-weight: bold\"><strong>New</strong></span> column heading to sort your new messages from your old messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\">From</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>From </strong></span>column heading to sort your messages in alphabetical order by your sender\'s email address.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Subject</strong></span> column heading to sort your messages in alphabetical order by the subject of the email.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\">Date</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Date</strong></span> column heading to sort your messages in numerical order of the date the message was received.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Expires In</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Lists messages by their expiration date (10 days from the date they were moved in the Trash folder).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Size</strong></span> column heading to sort your messages in numerical order of the size of the message.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"65\" src=\"images/articles/image43.gif\" height=\"21\" class=\"img_whs15\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Select</strong></span> <span style=\"font-weight: bold\"><strong>All</strong></span> button to select all the messages in the selected folder for a particular action, such as Mark as Read, Flag, Unflag, or Delete (to delete all your messages at once).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\"><img border=\"0\" width=\"100\" src=\"images/articles/image44.gif\" height=\"22\" class=\"img_whs16\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Read</strong></span> button to mark any or all of the messages in the folder as being read .</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"112\" src=\"images/articles/image45.gif\" height=\"21\" class=\"img_whs17\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Unread</strong></span> button to mark any or all of the messages in the folder as being unread.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"30\" src=\"images/articles/image46.gif\" height=\"20\" class=\"img_whs18\" /></p>\r\n<p><img border=\"1\" width=\"45\" src=\"images/articles/image47.gif\" height=\"22\" class=\"img_whs19\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Flag</strong></span>/<span style=\"font-weight: bold\"><strong>Unflag</strong></span> button to place special emphasis on selected messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p><img border=\"1\" width=\"42\" src=\"images/articles/image49.gif\" height=\"19\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Delete</strong></span> button to move messages to the Trash folder. To permanently delete messages, you must delete them from the Trash folder.</p>\r\n<p>When deleting messages from the <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, you can opt for a confirmation message to appear before the deletion occurs. You can activate this setting in Mail Preferences. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\"><img border=\"0\" width=\"72\" src=\"images/articles/image51.gif\" height=\"22\" class=\"img_whs21\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button to move messages between folders. To move a message from one folder to another folder:</p>\r\n<ol class=\"whs22\">\r\n<li class=\"kadov-p\">\r\n<p>Select the message.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Select a target folder.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button.</p>\r\n</li>\r\n</ol>\r\n<p>The message is moved to the new folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\"><img border=\"1\" width=\"102\" src=\"images/articles/image52.gif\" height=\"22\" class=\"img_whs23\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Advanced</strong></span> button to filter messages in the current folder. You can also use this button to change the view through the settings section.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,65,'2009-01-07 17:41:24',62,'','2009-04-03 21:22:19',65,0,'0000-00-00 00:00:00','2009-01-07 17:41:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,6,'','',0,48,'robots=\nauthor='),(409,'Spam','spam','','<p>Move your unwanted messages (junk mail) that you don\'t want to receive into the <span style=\"font-weight: bold\"><strong>Spam</strong></span> folder. Once you move a message into this folder, all future messages from the same sender are automatically moved into this folder.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines</span></h2>\r\n<p>To view all of your messages in your <span style=\"font-weight: bold\"><strong>Spam </strong></span>folder, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Spam</span></span></a> folder. The messages appear in your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Spam</span></span></a> view.</p>\r\n<p><img border=\"1\" width=\"606\" src=\"images/articles/spam_view.gif\" height=\"234\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"62\" src=\"images/articles/image59.gif\" height=\"17\" class=\"img_whs2\" /></p>\r\n<p>To delete the messages in your <span style=\"font-weight: bold\"><strong>Spam </strong></span>folder, click on the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Delete all Messages</span></span></a> button on your mail toolbar.</p>\r\n<p><img border=\"1\" width=\"124\" src=\"images/articles/image60.gif\" height=\"18\" class=\"img_whs3\" /></p>\r\n<p>To help you locate your messages, you can sort your email by clicking on the column heading you want to sort them by. Refer to the table below for additional information:</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs8\">\r\n<p class=\"whs9\">New</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs10\">\r\n<p>You can sort your new and old messages. Simply click the <span style=\"font-weight: bold\"><strong>New</strong></span> column heading to sort your new messages from your old messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\">From</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>From </strong></span>column heading to sort your messages in alphabetical order by your sender\'s email address.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Subject</strong></span> column heading to sort your messages in alphabetical order by the subject of the email.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\">Date</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Date</strong></span> column heading to sort your messages in numerical order of the date the message was received.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Size</strong></span> column heading to sort your messages in numerical order of the size of the message.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"65\" src=\"images/articles/image43.gif\" height=\"21\" class=\"img_whs15\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Select</strong></span> <span style=\"font-weight: bold\"><strong>All</strong></span> button to select all the messages in the selected folder for a particular action, such as Mark as Read, Flag, Unflag, or Delete (to delete all your messages at once).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\"><img border=\"0\" width=\"100\" src=\"images/articles/image44.gif\" height=\"22\" class=\"img_whs16\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Read</strong></span> button to mark any or all of the messages in the folder as being read .</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"112\" src=\"images/articles/image45.gif\" height=\"21\" class=\"img_whs17\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Unread</strong></span> button to mark any or all of the messages in the folder as being unread.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"30\" src=\"images/articles/image46.gif\" height=\"20\" class=\"img_whs18\" /></p>\r\n<p><img border=\"1\" width=\"45\" src=\"images/articles/image47.gif\" height=\"22\" class=\"img_whs19\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Flag</strong></span>/<span style=\"font-weight: bold\"><strong>Unflag</strong></span> button to place special emphasis on selected messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p><img border=\"1\" width=\"42\" src=\"images/articles/image49.gif\" height=\"19\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Delete</strong></span> button to move messages to the Trash folder. To permanently delete messages, you must delete them from the Trash folder.</p>\r\n<p>When deleting messages from the <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, you can opt for a confirmation message to appear before the deletion occurs. You can activate this setting in Mail Preferences. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\"><img border=\"0\" width=\"72\" src=\"images/articles/image51.gif\" height=\"22\" class=\"img_whs21\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button to move messages between folders. To move a message from one folder to another folder:</p>\r\n<ol class=\"whs22\">\r\n<li class=\"kadov-p\">\r\n<p>Select the message.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Select a target folder.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button.</p>\r\n</li>\r\n</ol>\r\n<p>The message is moved to the new folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\"><img border=\"1\" width=\"102\" src=\"images/articles/image52.gif\" height=\"22\" class=\"img_whs23\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Advanced</strong></span> button to filter messages in the current folder.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,65,'2009-01-07 17:41:46',62,'','2009-04-03 21:20:03',65,0,'0000-00-00 00:00:00','2009-01-07 17:41:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,5,'','',0,61,'robots=\nauthor='),(410,'Quarantined','quarantined','','<p>When your scanned messages do not pass the virus scan and are found infected, they are automatically moved to the <span style=\"font-weight: bold\"><strong>Quarantined</strong></span> folder. The <span style=\"font-weight: bold\"><strong>Quarantined</strong></span> folder will give you access to the sender of the email, so you know exactly where the virus came from.</p>\r\n<h2><span style=\"font-size: 14pt;\">Usage Guidelines </span></h2>\r\n<p>To view all of your messages in your <span style=\"font-weight: bold\"><strong>Quarantined </strong></span>folder, click the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Quarantined</span></span></a> folder. The messages appear in your <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Quarantined</span></span></a> view.</p>\r\n<p><img border=\"1\" width=\"606\" src=\"images/articles/quarantined_view.gif\" height=\"234\" class=\"img_whs1\" /></p>\r\n<p><img border=\"1\" width=\"94\" src=\"images/articles/image61.gif\" height=\"16\" class=\"img_whs2\" /></p>\r\n<p>To delete the messages in your <span style=\"font-weight: bold\"><strong>Quarantined </strong></span>folder, click on the <a class=\"dropspot\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Delete all Messages</span></span></a> button on your mail toolbar.</p>\r\n<p><img border=\"1\" width=\"124\" src=\"images/articles/image60.gif\" height=\"18\" class=\"img_whs3\" /></p>\r\n<p>To help you easily locate your messages, you can sort your email by clicking on the column heading you want to sort them by. Refer to the table below for more information:</p>\r\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" class=\"whs4\">\r\n<tbody>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs8\">\r\n<p class=\"whs9\">New</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs10\">\r\n<p>You can sort your new and old messages. Simply click the <span style=\"font-weight: bold\"><strong>New</strong></span> column heading to sort your new messages from your old messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\">From</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>From </strong></span>column heading to sort your messages in alphabetical order by your sender\'s email address.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Subject</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Subject</strong></span> column heading to sort your messages in alphabetical order by the subject of the email.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\">Date</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Date</strong></span> column heading to sort your messages in numerical order from the date the message was received.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\">Size</p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Size</strong></span> column heading to sort your messages in numerical order of the size of the message.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"65\" src=\"images/articles/image43.gif\" height=\"21\" class=\"img_whs15\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Select</strong></span> <span style=\"font-weight: bold\"><strong>All</strong></span> button to select all the messages in the selected folder for a particular action, such as Mark as Read, Flag, Unflag, or Delete (to delete all your messages at once).</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\"><img border=\"0\" width=\"100\" src=\"images/articles/image44.gif\" height=\"22\" class=\"img_whs16\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Read</strong></span> button to mark any or all of the messages in the folder as being read .</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"112\" src=\"images/articles/image45.gif\" height=\"21\" class=\"img_whs17\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Mark as Unread</strong></span> button to mark any or all of the messages in the folder as being unread.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p><img border=\"1\" width=\"30\" src=\"images/articles/image46.gif\" height=\"20\" class=\"img_whs18\" /></p>\r\n<p><img border=\"1\" width=\"45\" src=\"images/articles/image47.gif\" height=\"22\" class=\"img_whs19\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Flag</strong></span>/<span style=\"font-weight: bold\"><strong>Unflag</strong></span> button to place special emphasis on selected messages.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p><img border=\"1\" width=\"42\" src=\"images/articles/image49.gif\" height=\"19\" class=\"img_whs20\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Delete</strong></span> button to move messages to the Trash folder. To permanently delete messages, you must delete them from the Trash folder.</p>\r\n<p>When deleting messages from the <span style=\"font-weight: bold\"><strong>Trash</strong></span> folder, you can opt for a confirmation message to appear before the deletion occurs. You can activate this setting in Mail Preferences. For additional information, refer to the <a href=\"settings/46-mail/221-mail-preferences.html\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\">Mail Preferences</span></span></a> topic in this help file.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs11\">\r\n<p class=\"whs9\"><img border=\"0\" width=\"72\" src=\"images/articles/image51.gif\" height=\"22\" class=\"img_whs21\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs12\">\r\n<p>Use the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button to move messages between folders. To move a message from one folder to another folder:</p>\r\n<ol class=\"whs22\">\r\n<li class=\"kadov-p\">\r\n<p>Select the message.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Select a target folder.</p>\r\n</li>\r\n<li class=\"kadov-p\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Switch To</strong></span> button.</p>\r\n</li>\r\n</ol>\r\n<p>The message is moved to the new folder.</p>\r\n</td>\r\n</tr>\r\n<tr valign=\"top\" class=\"whs7\">\r\n<td width=\"11%\" class=\"whs13\">\r\n<p class=\"whs9\"><img border=\"1\" width=\"102\" src=\"images/articles/image52.gif\" height=\"22\" class=\"img_whs23\" /></p>\r\n</td>\r\n<td width=\"88%\" class=\"whs14\">\r\n<p>Click the <span style=\"font-weight: bold\"><strong>Advanced</strong></span> button to filter messages in the current folder. You can also use this button to change the view through the settings section.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>','',1,5,0,65,'2009-01-07 17:42:08',62,'','2009-04-03 20:45:11',65,0,'0000-00-00 00:00:00','2009-01-07 17:42:08','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',5,0,3,'','',0,34,'robots=\nauthor='),(411,'Tickets','tickets','','<a href=\"tickets/open.html\">Open A Ticket</a><br />         <a href=\"tickets/check.html\">My Tickets</a>','',0,0,0,0,'2009-01-15 13:29:06',62,'-','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-15 13:29:06','0000-00-00 00:00:00','','','show_title=0\nlink_titles=0\nshow_intro=0\nshow_section=0\nlink_section=0\nshow_category=0\nlink_category=0\nshow_vote=0\nshow_author=0\nshow_create_date=0\nshow_modify_date=0\nshow_pdf_icon=0\nshow_print_icon=0\nshow_email_icon=0\nlanguage=\nkeyref=\nreadmore=',1,0,6,'','',0,164,'robots=\nauthor='),(412,'x test','xtest','','This is  a <a href=\"http://hyperoffice.com\" name=\"linkname\" title=\"linktitle\">link </a>to hyperoffice<br />','',0,0,0,0,'2009-01-22 17:48:56',63,'','0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00','2009-01-22 17:48:56','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',1,0,5,'','',0,0,'robots=\nauthor='),(413,'HyperDrive','hyperdrivedl-for-windows-xp','','<p>Click the following link to download HyperDrive for Windows:</p>\r\n<p>\r\n<?php \r\nif(! session_is_registered(\'LOGINURL\')) \r\n echo \'<strong><span style=\"font-size: 12pt; color: #ff0000\">LOGINURL value is empty! You can not see download link!</strong></span>\'; \r\nif( session_is_registered(\'LOGINURL\'))\r\n echo \'<a href=\"http://\'.$_SESSION[\'LOGINURL\'].\'/downloads/downloadhyperdrive.cfm\"><img src=\"/images/button/downloadhyperdrivetext.jpg\"></a>\';\r\n?>\r\n<p><strong>Follow the instructions below to access your HyperDrive.</strong><em> </em></p>\r\n<p><a href=\"hyperdrive/32-hyperdrive/396-how-do-i-install-hyperdrive-on-windows-xp-.html\"><strong><span style=\"font-size: 12pt; color: #ff0000;\">HyperDrive Setup on XP</span></strong></a></p>\r\n<p><a href=\"hyperdrive/32-hyperdrive/394-how-do-i-install-hyperdrive-on-windows-vista-.html\"><span style=\"color: #ff0000;\"><strong><span style=\"font-size: 12pt;\">HyperDrive Setup on <span style=\"color: #ff0000;\">Vista</span></span></strong></span></a></p>\r\n<p><a href=\"hyperdrive/32-hyperdrive/394-how-do-i-install-hyperdrive-on-windows-vista-.html\"><span style=\"font-size: 12pt; color: #ff0000;\"><strong>HyperDrive Setup on Windows 7</strong></span></a></p>\r\n<p><a href=\"hyperdrive/32-hyperdrive/183-setting-up-hyperdrive-on-a-mac.html\"><strong><span style=\"font-size: 12pt; color: #ff0000;\">HyperDrive Setup on Mac OS</span></strong></a></p>\r\n<p><strong>Notes:</strong></p>\r\n<p>- HyperDrive allows you to view, modify, copy, move, and delete any files stored in your Portal based on the permissions set for your account.  You may only open and modify certain types of documents, specifically Word, Excel, PowerPoint, and PDF.</p>\r\n<p>- Opening .JPG image files has been known to work in certain XP configurations through Internet Explorer but is not widely supported.</p>\r\n<p>- Each file that you open through HyperDrive will prompt you for your username and password.</p>\r\n<hr />\r\n<p>If you would like to watch the HyperDrive Usage Video, please follow the link below:</p>\r\n<p><strong><span style=\"font-size: 12pt; color: #ff0000;\"><a href=\"training-videos/78-hyperdrive/452-using-hyperdrive.html\">HyperDrive in Action</a></span></strong></p>\r\n</p>','',1,24,0,75,'2009-01-22 18:18:33',62,'','2009-10-05 18:58:59',62,0,'0000-00-00 00:00:00','2009-01-22 18:18:33','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',63,0,1,'HyperDrive, Windows, XP, Vista, Documents, download','',0,992,'robots=\nauthor='),(414,'HyperDrive for Windows Vista 64-bit','hyperdrive-for-windows-vista-64-bit','','<font size=\"3\"><br /><a href=\"downloads/HyperDriveMounter64.exe\"><strong>Download HyperDrive for Windows Vista 64-bit</strong></a></font><br /><br /><strong>Installing HyperDrive:</strong> <p>1. Click the \"Download HyperDrive for Windows Vista 64-bit\" link at the bottom of this page.<br /><br />2. Double-click HyperDriveMounter64.exe from the Desktop and choose Run. <br /><br />3. Click Next and complete the installation. </p><p><strong>Mounting HyperDrive:<br /></strong><br />1. You should find the HyperDrive Mounter from the Start Menu by clicking Start, Programs, hyperoffice, HyperDriveMounter and opening HyperDriveMounter.</p><p>2. Fill in the \"Email\" field and \"Password\" field.<br />     2a. The standard format for the \"username\" field is &lt;username&gt;@&lt;Login URL&gt;.  The password is your login password.  The end result should look like this:</p><p>     2b.  If you have a Business Email account, your \"username\" will be your full email address and password.<br /><br />3. Select a Drive Letter.<br /><br />4. Click Mount.<br /><br />A “Mount is successfully done” message should appear. </p><p><strong>Accessing and Using HyperDrive:</strong></p><p>1. Open your Computer or Network icon from the desktop. You should see a Network Location named hyperslide, or HYPEROFFICE. <br /><br />2. Double-click the drive to open, and you should see Personal and Group Folders. <br /><br />3. Navigate to your desired file and open. <br /><br />4. Windows will prompt you for your username and password (enter the same full email address and password you used in the Mounting process).</p><p><strong>Notes:</strong> </p><p>- HyperDrive allows you to view, modify, copy, move, and delete any files stored in your Portal based on the permissions set for your account.  You may only open and modify certain types of documents, specifically Word, Excel, PowerPoint, and PDF.  </p><p>- Opening .JPG image files has been known to work in certain Vista configurations but is not widely supported.<br /><br />- Each file that you open through HyperDrive will prompt you for your username and password.</p>','',0,24,0,75,'2009-01-22 18:45:05',62,'','2009-01-31 12:29:55',62,0,'0000-00-00 00:00:00','2009-01-22 18:45:05','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',7,0,3,'Windows, Vista, 64-bit, HyperDrive','',0,22,'robots=\nauthor='),(415,'HyperShare for Outlook','hypersharedl-for-outlook-20032007','','<p>Click the following link to download HyperShare for Windows:</p>\r\n<?php \r\nif(! session_is_registered(\'LOGINURL\')) \r\n echo \'<strong><span style=\"font-size: 12pt; color: #ff0000\">LOGINURL value is empty! You can not see download link!</strong></span>\'; \r\nif( session_is_registered(\'LOGINURL\'))\r\n echo \'<a href=\"http://\'.$_SESSION[\'LOGINURL\'].\'/downloads/downloadsynch.cfm\"><img src=\"/images/button/downloadhypersharetext.jpg\"></a>\';\r\n ?>\r\n<p>In Windows XP, Vista, and Windows 7 the installation of HyperShare is an easy process.</p>\r\n<p>Begin by downloading HyperShare by clicking the \"Download HyperShare for Outlook\" link above.  Once complete, double-click the file to begin the installation process. </p>\r\n<p><strong>HyperShare Configuration</strong><br /><br />1. After you install HyperShare and run the program (You can find it in Start &gt; Programs &gt; HyperOffice &gt; HyperShare) enter your full email address and HyperOffice password. Click Next to Continue.<br /><br />2. On the next screen, select which content you would like to sync. Click Next to Continue.<br /><br />3. If you have selected your Calendar to sync, you will be able to select how you would like it to display in your Outlook. Click Next to Continue.<br /><br />4. If you would like to change how frequently you sync, you can choose an option from the dropdown. Click Next to Continue.<br /><br />5. Click the checkboxes to select which Groups and sub-Groups are synced. Please note that the first checkbox represents your \"Personal\" content in HyperOffice.  Click Next and then Done to complete the Configuration.</p>\r\n<hr />\r\n<br />To watch the HyperShare setup process in action, please view the video at the link below:<br /><br /><span style=\"font-size: 12pt; color: #0000ff;\"><a href=\"training-videos/77-hypershare/451-using-hypershare.html\"><strong>HyperShare Setup Video</strong></a></span>','',1,24,0,75,'2009-01-22 19:02:50',62,'','2009-10-05 18:58:33',62,0,'0000-00-00 00:00:00','2009-01-22 19:02:50','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',29,0,4,'Windows, XP, Vista, Outlook, HyperShare, download','',0,1153,'robots=\nauthor='),(416,'HyperDrive for Windows Vista','hyperdrive-for-windows-vista','','<strong><br /><a href=\"downloads/HyperDriveMounter.exe\"><font size=\"3\"><strong>Download HyperDrive for Windows Vista</strong></font></a><br /><br />Installing HyperDrive:</strong> <p>1. Click the \"Download HyperDrive for Windows Vista\" link at the bottom of this page.<br /><br />2. Double-click HyperDriveMounter.exe from the Desktop and choose Run. <br /><br />3. Click Next and complete the installation. </p><p><strong>Mounting HyperDrive:</strong><br /><br />1. You should find the HyperDrive Mounter from the Start Menu by clicking Start, Programs, hyperoffice, HyperDriveMounter and opening HyperDriveMounter.</p><p>2. Fill in the \"Email\" field and \"Password\" field.<br />     2a. The standard format for the \"username\" field is &lt;username&gt;@&lt;Login URL&gt;.  The password is your login password.  The end result should look like this:</p><p>     2b.  If you have a Business Email account, your \"username\" will be your full email address and password.<br /><br />3. Select a Drive Letter.<br /><br />4. Click Mount.<br /><br />A “Mount is successfully done” message should appear. </p><p><strong>Accessing and Using HyperDrive:</strong></p><p>1. Open your Computer or Network icon from the desktop. You should see a Network Location named hyperslide, or HYPEROFFICE. <br /><br />2. Double-click the drive to open, and you should see Personal and Group Folders. <br /><br />3. Navigate to your desired file and open. <br /><br />4. Windows will prompt you for your username and password (enter the same full email address and password you used in the Mounting process).</p><strong>Notes:</strong> <p>- HyperDrive allows you to view, modify, copy, move, and delete any files stored in your Portal based on the permissions set for your account.  You may only open and modify certain types of documents, specifically Word, Excel, PowerPoint, and PDF.  </p><p>- Opening .JPG image files has been known to work in certain Vista configurations but is not widely supported.<br /><br />- Each file that you open through HyperDrive will prompt you for your username and password.</p>','',0,24,0,75,'2009-01-22 19:28:54',62,'','2009-01-31 12:29:22',62,0,'0000-00-00 00:00:00','2009-01-22 19:28:54','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',4,0,2,'Windows, Vista, HyperDrive','',0,12,'robots=\nauthor='),(417,'Accessing My Calendar and Using Calendar Overlay','accessing-my-calendar-and-using-calendar-overlay','','<object classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,124,0\" width=\"632\" height=\"474\">\r\n<param name=\"src\" value=\"../media/cal_accessing_mycalendar.swf\" /><embed type=\"application/x-shockwave-flash\" src=\"../media/cal_accessing_mycalendar.swf\" width=\"632\" height=\"474\"></embed>\r\n</object>','',1,6,0,7,'2009-01-24 00:05:13',62,'','2009-02-17 21:44:14',65,0,'0000-00-00 00:00:00','2009-01-24 00:05:13','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,5,'','',0,100,'robots=\nauthor='),(418,'Accessing Your Group Calendars','accessing-your-group-calendars','','<object classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,124,0\" width=\"632\" height=\"474\">\r\n<param name=\"src\" value=\"../media/cal_group_calendar_management.swf\" /><embed type=\"application/x-shockwave-flash\" src=\"../media/cal_group_calendar_management.swf\" width=\"632\" height=\"474\"></embed>\r\n</object>','',1,6,0,7,'2009-01-24 00:06:24',62,'','2009-02-17 21:43:53',65,0,'0000-00-00 00:00:00','2009-01-24 00:06:24','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,4,'','',0,113,'robots=\nauthor='),(419,'Modifying an Event','modifying-an-event','','<object classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,124,0\" width=\"632\" height=\"474\">\r\n<param name=\"src\" value=\"../media/cal_group_modify_event.swf\" /><embed type=\"application/x-shockwave-flash\" src=\"../media/cal_group_modify_event.swf\" width=\"632\" height=\"474\"></embed>\r\n</object>','',1,6,0,7,'2009-01-24 00:07:08',62,'','2009-02-17 21:43:37',65,0,'0000-00-00 00:00:00','2009-01-24 00:07:08','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,3,'','',0,97,'robots=\nauthor='),(420,'Creating Events','creating-events','','<object classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,124,0\" width=\"632\" height=\"474\">\r\n<param name=\"src\" value=\"../media/cal_group_shared_calendar_management.swf\" /><embed type=\"application/x-shockwave-flash\" src=\"../media/cal_group_shared_calendar_management.swf\" width=\"632\" height=\"474\"></embed>\r\n</object>','',1,6,0,7,'2009-01-24 00:07:46',62,'','2009-02-17 21:43:21',65,0,'0000-00-00 00:00:00','2009-01-24 00:07:46','0000-00-00 00:00:00','','','show_title=\nlink_titles=\nshow_intro=\nshow_section=\nlink_section=\nshow_category=\nlink_category=\nshow_vote=\nshow_author=\nshow_create_date=\nshow_modify_date=\nshow_pdf_icon=\nshow_print_icon=\nshow_email_icon=\nlanguage=\nkeyref=\nreadmore=',2,0,2,'','',0,136,'robots=\nauthor='),