<p><span style="font-size: 14pt; font-family: arial,helvetica,sans-serif;"><strong><a name="check"></a>Checking your DNS settings (with a Windows OS)</strong></span></p>
<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Here are steps you can take to make sure you have set up your DNS configuration correctly. <strong>Please be aware the changes may not show up for 48 hours after you make them</strong>. The example here is with a fictitous company called www.NetResultesGlobal.com. They have set up a CNAME pointing office.netresultsglobal.com to customurl.hyperoffice.com and an MX record pointing to custommail.hyperoffice.com.</span></p>
<ol>
<li> <span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Click on the Windows Start Button </span><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Click on RUN.</span></li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit1.jpg" border="0" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li> <span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">In the Open box, type CMD</span> <span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">This opens up a command prompt.</span></li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit2.jpg" border="0" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li>
<div><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Type NSLOOKUP office.yourcompany.com</span><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"> - This will check the CNAME alias you set up called "office".</span></div>
</li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit3.jpg" border="0" width="576" height="130" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li>
<div><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Verify "office" is pointing to CustomURL.hyperoffice.com - You should see customurl.hyperoffice.com by NAME. You should also see your domain "office.yourcompany.com" by ALIASES. If this <strong>is not</strong> correct, please go back to your DNS settings and make the proper changes. If this <strong>is</strong> correct, type cls to clear the screen.</span></div>
</li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit4.jpg" border="0" width="569" height="242" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li>
<div><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Type NSLOOKUP and press enter - You should see a > sign.</span></div>
</li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit5.jpg" border="0" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li>
<div><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">enter "set type=mx" (no quotes) - This will allow you to check MX records.</span></div>
</li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit6.jpg" border="0" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li>
<div><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">type in your domain name - Make sure you are spelling it correctly and there are NO subdomains (www, mail, etc).</span></div>
</li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit7.jpg" border="0" /><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br /><br /></span>
<li>
<div><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Verify it is pointing to CustomMail.hyperoffice.com - You should see your domain name, MX preference, then Mail Exchanger = custommail.hyperoffice.com. If you do not see this, go back to your DNS configuration and make the correct changes. If you see any other MX records, go back to your DNS configuration and delete them.</span></div>
</li>
<br /><img src="http://www.hyperoffice.com/hypermain/dns/images/checkit/checkit8.jpg" border="0" width="568" height="205" /></ol>