<p>There is a known problem with some users trying to open PDF files via HyperDrive on Windows XP.<br /><br /><strong><span style="font-size: 12pt;">Solution:</span></strong></p>
<p>We have been able to reproduce this error and have located a HOTFIX from Microsoft that addresses this specific problem. The fix must be requested since it is not generally available, but it is free to do so.</p>
<p><strong><span style="font-size: 12pt;">Walkthrough:</span></strong></p>
<p>Go to this link to review the information and request the fix: <br /><br /><a href="http://support.microsoft.com/kb/943337">http://support.microsoft.com/kb/943337</a></p>
<p>Follow the instructions provided--</p>
<p>Install the Hotfix, reboot your computer, and try again.</p>
<p><strong><span style="font-size: 12pt;">Solution #2:</span></strong></p>
<p>Sometimes the WebDAV files on your computer become corrupt or missing prior to installing HyperDrive and a reinstallation must be done.</p>
<p><strong><span style="font-size: 12pt;">Walkthrough:</span></strong></p>
<p class="MsoNormal"><span><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 10pt;"><span style="font-size: 10pt;">On your computer, re-install the original WebDAV client for Microsoft </span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;">Windows:</span></span></span></span></p>
<p class="MsoNormal"><span><span style="font-size: 10pt;"><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">1. Find the file: webfldrs.msi -- The location of the file depends </span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">on the version of Windows that you are using. <br /><br />For example, on </span><strong><span style="font-family: arial,helvetica,sans-serif;">Microsoft Windows XP:<br /></span></strong></span></span><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 10pt;"><span style="font-size: 10pt;">- This file is normally found under \WINDOWS\SYSTEM32\webfldrs.msi<br /></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;">- If you installed Windows XP Servicepack 1 you will find it under </span></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">\WINDOWS\ServicePackFiles\i386\webfldrs.msi <br /><br />On <strong>Microsoft </strong></span></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><strong>Windows 2000:<br /></strong></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">- This file is normally found under \WINNT\system32\webfldrs.msi <br /><br />2. To </span></span><span style="font-size: 10pt;"><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">start the installation, <strong>double-click webfldrs.msi</strong> <br />3. Click <strong>"Select reinstall mode".</strong><br />4. </span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">Uncheck <strong>"Repair all detected reinstall problems".</strong> <br />5. Check <strong>"Force all </strong></span></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;"><strong>files to be reinstalled, regardless of checksum or version".</strong> <br />6. Check </span></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;"><strong>"Verify that required user registry entries are present".</strong> <br />7. Check </span></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;"><strong>"Verify that required machine registry entries are present". <br /></strong>8. Check </span></span></span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;"><strong>"Validate shortcuts". <br /></strong>9. Click <strong>OK</strong> and <strong>REINSTALL.</strong> <br />10. </span></span></span></span><span><span style="font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">Reboot your computer.<o:p></o:p></span></span></span></span></p>