<p><strong><span style="font-size: 12pt;">Problem:</span></strong><br /><br />Timestamps don't match up with when the email was actually sent, or emails are sorted out of order in my email client.<br /><br /><span style="font-size: 12pt;"><strong>Explanation:</strong></span></p>
<p>Email timestamps that are listed reflect the <em>time sent</em> from the computer that sent the email. <br /><br />The HyperOffice Email Client as well as Outlook and other 3rd party email clients sort email based on the received time, but still display the sent time as their timestamp. This is why sometimes email come in out of order.<br /><br />Because email timestamps are based off of the original sender's computer clock (which could be set incorrectly), and then translated from email server to email server as they move to their destination (some email servers occasionally are not configured properly), when the email actually arrives at the HyperOffice email server, the timestamp could no longer reflect the actual time the email was sent.<br /><br /><span style="font-size: 12pt;"><strong>Solution:</strong></span></p>
<p>The only real things to do about it is to check with the sender to make sure that their computer clock is set correctly. There are too many variables outside of our control to know definitively where the problem lies. Delays anywhere along the email's path through the internet can hinder a punctual arrival of an email. We make sure our servers are up to date and have accurate times, so the problem typically lies somewhere on the email's travel through the internet.</p>