<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">An Alias is an address that forwards incoming mail to other addresses. For an Alias to work properly, there should not be a user created with the same name as the alias, and the alias needs to point to email addresses that exist.<br /><br />In order to set up an alias, you simply need to access your Administrator Console (either through your Personal Desktop, or in "Settings", "Account". <br /><br /></span></p>
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<li><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Once you're there, click on "Aliases".</span></li>
<li><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Enter the name of the Alias you want (ie support -- it will translate to support@yourdomain.com).</span></li>
<li><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Enter the email addresses you want mail forwarded to, click Create Alias, and you're Done!</span></li>
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<p><span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;"><br />It should be noted that Aliases work when there is mail coming in from an external source. </span></p>