"When I first contacted you, I was skeptical - I wanted a contractor who could do both the inspection _and_ the repair work, as my thinking was I would get a break on the entire cost of the job. However, after you came and did the inspection, I realized just how much more reliable it is to have someone who is not susceptible to finding work where there is none. That went a long way to making this experience much more palatable. Thank you for an outstanding job."