Doug, I have to agree with you.  What you did was attempt to explain why the discontent was occuring.  The concliusions that &amp;quot;cornfused&amp;quot; made were his conclusions, not necessarily your fault.  The truth needs to be given, so that consumers may make an informed choice as to whether or not they desire to subscribe.

Oliver Renegade Ed
number unknown, card stuffed too far in wallet to dig out