I am so with you. Almost 4 years ago we got our dining room table from Pottery Barn. Within a week it was scratched up.
Last year, when I was pregnant, my mother-in-law purchased a glider for the nursery from Pottery Barn. They lost it. They had no idea where it was. And it took several phone calls before they would admit it. So, I called them- crazy, pregnant, and hormonal and screamed "Where the hell am I supposed to breastfeed my baby???"
The chair finally arrived. When I was throwing away the packing I noticed that there was a slip of paper with some other woman's name and address. I think they gave me her chair because they couldn't find mine and they were afraid of me. So, some poor woman in Texas never got her glider because of me.
The End.
