Falina - you should not have to pay any shipping if it was their mistake and I would certainly make them ship it priority.  I am having a time with an online company right now.  My son wanted the complete seasons of Married With Children on DVD, so we did a search and only found 3 places that sold all 11 seasons as a boxed set - 2 were in the UK so we really didn&#39;t want to order from them.  So, we settled on one site - should have known from the beginning not to deal with them.  I went to check out and the logo on the payment site said they accepted Visa, Mastercard and Amex.  American Express is the only card we use, even though we do have the others.  Our debit cards are Visa and we use them at stores but Greg does not like for me to use the debit card online.  Anyway,  when I tried to pay, I discovered that they do not take American Express even though they display the logo.  As I had a question about this, I clicked on the icon that said they had live chat with customer service 24 hours a day - however, no live chat window appeared, just an option to email them.  So I placed the order using a Visa card that we never use.  2 weeks went by, and so yesterday, I emailed them and said that I had not received the item nor any shipping info.  They emailed me back and said that my credit card had been declined.  I thought this was strange as that card has a &#036;25,000 limit and a zero balance.  I called Bank of America and they said that no attempt had been made to charge that card and it would not have been declined.  So, I went back online and ordered it again, using the same card and added a note about what had transpired and to please inform me that they had received the order.  I got an email today that they card had been declined, so I again called Bank of America and they again informed me that there had been no charges attempted.  I called the 800 number for the DVD website and was on hold for 20 minutes before finally getting a live person (who struggled with English).  She looked up my order and said it had been declined and I told her that the bank said they had not ran a charge on it.  I told her that I was going to place the order again, using a different card and wanted them to priority ship it at their expense as Christmas is less than 2 weeks away now.  She said that they do not take orders over the phone and I would have to do it online.  I included a note with my order, explaining what had happened and I wanted an email tomorrow verifying my order and also wanted a tracking number.  I would not even mess with them if we could get the set of DVD&#39;s elsewhere.   If I buy all the seasons separately, it would cost 3 times what the boxed set is.  If I do not get a satisfactory answer from them tomorrow, I will call one more time and ask to speak to a supervisor. <br /><br />Just found out today that Scotty is going to be the this year&#39;s recipient of the Principal&#39;s Award of Excellence.  He doesn&#39;t know it yet - there is an assembly next Friday in which he will get his award, so I am hoping for good weather so grandma can be in attendance.  No one is told what child is receiving it that year until the announcement is made at the assembly, but the parents are told so they can be there.