A supervisor from Penney&#39;s did call me back this afternoon - we actually had 3 phone conversations trying to work this out.  I told her my big issue is that I counted on them to deliver as they said they would, which was to ship it to me within 1 week and it is now 3 and I cannot go somewere else and get something like this made at this late date.  I went as far as to tell her that had their website been truthful and listed the scheduled delivery as &quot;no way in heck you&#39;re gonna&#39; get it in time&quot;, I would never have put myself in that position.  She actualy was very understanding to my plight and the last call, which just came about 30 miutes ago was to tell me that she had been riding the manufacturer all afternoon and he has now made my friends necklace and remade mine with the stones in the correct order, and has shipped it air overnight express and she gave me the tracking number.  It is scheduled to be here tomorrow afternoon.  I hate to play hard a&#036;&#036; but sometimes you have to.  I thanked her profusely and told her that I was sorry that I was a tad bit overbearing earlier and she said there was no reason to apologize and she was glad she could straighten it out and was sorry I had gotten the runaround from Penneys for the past couple of days.  She said she hoped I thought about her while I was on the ship and she was stuck in Kansas.  So, all&#39;s well that ends well (guess that will be determined tomorrow as long as it does arrive).  Well off to get the candy moved to the front door - the young trick or treaters will be here soon...