Hello Edith, It was nice speaking with you today at 11:10 AM. I'm the one who called from New York asking for the balloon & elephant cookie cutters. We agreed that you would be able to send the package via the smallest shipping package for a lesser price. With this you agreed to give me a store credit because you can not refund. Thank you I appreciate your help in the matter. I can't wait to get my cutters! Have a great day!