Dear customer,
  When I spoke to you over the phone I told you very clearly that your package wll be shipped within 10 business days after the day you replied to our e-mailes. (in this case you called me)
We e-mailed you on 4-16-13 at 13:02 and since you did not respond to us we e-mailed you again on 4-25-13 at 22:18.
Your order was ready to be shipped today but I don't appreciate customers that after not responding to our e-mails and after talking to me  makes a complaint to the BBB without giving us a chance to work with you.
Your order will be canceled and we will refund the amount charged to your credit card.
Thank you for your business.