Last week I gave a quick talk to the leadership at my place of employment about how my team is incorporating Open Source principles, Agile software development, and the Information Technology Infrastructure Language (ITIL) into the delivery of our web services. Although the audience laughed and applauded my jokes, especially the one regarding my tie, I think they also appreciated the core of the talk, so I figured I would start sharing my thoughts on the aforementioned topics and how one might go about mixing and merging them.