<p>[pullquote_left]I have been with CFM for over 10 years and wouldn't consider using another method of following up with my customers. Classic Chevrolet is the largest Chevrolet dealership in the nation and we don't have time to manage a CRM system in house. CFM manages our customer database and professionally and consitently follows up with our customers. Since most of the follow up contacts are mailed from our dealership, our customers think that we produced the letters ourselves. This combination of outsourcing and personalization has really helped us build our repeat sales to over 80% of our total business. CFM's system works great for the small to medium size dealer as well. There are multiple dealerships of various sizes in the Classic family of dealerships and CFM works well with each one, resulting in the same results as Classic Chevrolet - higher profitability, easier sales and improved CSI</p><p>- Tom Durant, Owner[/pullquote_left]</p>