Download a complete user guide in PDF format: <a href="http://aquathermindustries.com/portal/Aquatherm%20User%20Manual.pdf" target="_blank">Aquatherm User's Manual</a>
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<h1>Help Related Questions &amp; Answers</h1>
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<strong><a href="http://aquathermindustries.com/portal/help.html#How-forum">How do I make a post to the forum?</a></strong>

<strong><a href="http://aquathermindustries.com/portal/help.html#download-image">How do I download an image from the Marketing Gallery?</a></strong>

<strong><a href="http://aquathermindustries.com/portal/help.html#download-file">How do I download a file from the Marketing Gallery?</a></strong>

<strong><a href="http://aquathermindustries.com/portal/help.html#order-process">What is the product, literature or wearables ordering process?</a></strong>

<strong><a href="http://aquathermindustries.com/portal/help.html#change-pswd">How do I change my password?</a></strong>

<strong><a href="http://aquathermindustries.com/portal/help.html#sales-report">How do I view and download a report of my sales?</a></strong>

<strong><a href="http://aquathermindustries.com/portal/help.html#warranty">How do I view and download a warranty registration report?</a></strong>

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<h2><a id="How-forum" name="How-forum"></a>How do I make a post to the forum?</h2>
<ol>To make a post to the AI Network forum:
	<li>Select the "<strong>Forum</strong>" Tab</li>
	<li>Select the appropriate forum by clicking on the forum title, and a new page should be presented</li>
	<li>In the space presented enter the "<strong>Subject</strong>"</li>
	<li>In the space presented enter the "<strong>Message</strong>", you may use the small icons (bold <img src="http://aquathermindustries.com/portal/images/button_bold.gif" alt="bold text" width="23" height="22" />, italics <img src="http://aquathermindustries.com/portal/images/button_italic.gif" alt="italicize text" width="23" height="22" />, image <img src="http://aquathermindustries.com/portal/images/button_image.gif" alt="insert image" width="23" height="22" />, or hyperlink <img src="http://aquathermindustries.com/portal/images/button_url.gif" alt="insert link or URL" width="23" height="22" />) to customize your posting</li>
	<li>when you have completed your message for posting, select the "<strong>Post New Topic</strong>" button, and your post should appear in that forum</li>
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<ol>To post a new forum topic (the process is the same as posting to a forum):
	<li>Select the appropriate forum by clicking on the forum title, and a new page should be presented</li>
	<li>At the top of the page, select the submenu option "<strong>Start New Topic</strong>"</li>
	<li>In the field labeled "Subject", enter a "<strong>Subject</strong>"</li>
	<li>In the filed labeled "Message" enter the "<strong>Message</strong>", you may use the small icons (bold, italics, image or hyperlink) to customize your posting</li>
	<li>when you have completed your message for posting, select the "<strong>Post New Topic</strong>" button, and your post should appear in that forum</li>
</ol>
[<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]
<h2><a id="download-image" name="download-image"></a>How do I download an image from the Marketing Gallery?</h2>
<ol>To download an image from the Marketing Gallery:
	<li>Select the "<strong>Marketing</strong>" tab</li>
	<li>The "<strong>Image Gallery</strong>" should be the defaulted submenu option, and a number of folders are presented on the screen</li>
	<li>Select the appropriate folder (e.g., logos if looking for a product logo) by clicking it</li>
	<li>The logos in the folder are presented on the screen</li>
	<li>Click on the logo you want to download, and it should open up in full format on the screen</li>
	<li>Right click on the enlarged image, and select "<strong>save image as</strong>", and select the destination folder on your hard drive, and select "<strong>Save</strong>"</li>
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Note, if you right click on the thumbnail image, only the thumbnail image is downloaded. Be sure to open the image before selecting the "Save As" option. [<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]
<h2><a id="download-file" name="download-file"></a>How do I download a file from the Marketing Gallery?</h2>
<ol>To download an image from the Marketing Gallery:
	<li>Select the "<strong>Marketing</strong>" tab</li>
	<li>Select the "<strong>Marketing Files</strong>" submenu option, and a list of files are presented on the screen.</li>
	<li>Identify the file to download, and <strong>Click on</strong> the document link,</li>
	<li>You will be prompted to save to your hard drive, navigate to the desired location, and select "<strong>Save</strong>"</li>
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[<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]
<h2><a id="order-process" name="order-process"></a>What is the product, literature or wearables ordering process?</h2>
The ordering process for "Product" (Distributors only), "Literature" and "Wearables" is the same.
<ol>To place an order:
	<li>Select the "<strong>Order</strong>" tab</li>
	<li>From the submenu, select the type of Order you would like to place: "Product" (distributors only), "Literature" or "Wearables".</li>
	<li>Upon selecting the submenu, an order form is presented</li>
	<li>Start by selecting the current date - you may type this in (MM/DD/YYYY) or use the calendar icon to select a date from the calendar</li>
	<li>Select the button "<strong>Copy User Info</strong>" into the "bill to" section if the order should be billed to your company (or enter a different "bill to" as appropriate)</li>
	<li>Enter a Purchase Order number in the "PO#" field</li>
	<li>If the ship to information is the same, select the button "Copy User Information" to copy your company information into the "ship to" section of the form</li>
	<li>Enter a preferred "<strong>Ship Date</strong>" by either typing it in (MM/DD/YYYY) or by selecting the calendar icon and using the calendar to enter a date</li>
	<li>Complete the "Ship Via" field (if you have a preferred carrier)</li>
	<li>Enter the "<strong>Freight Info</strong>" in the field provided</li>
	<li>Select whether the order is tax deductable</li>
	<li>If helpful, enter any "Notes/ Comments"</li>
	<li>In the field next to the item number, enter the quantity desired</li>
	<li>When quantities for all items have been entered, submit the order by selecting the "<strong>Submit Order</strong>" button</li>
	<li>Upon selecting the button, a confirmation message should appear on the screen,"Your Order Form has been submitted to Aquatherm. A confirmation email will be sent to you shortly."</li>
	<li>You will also receive an email confirmation with a copy of your order</li>
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[<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]
<h2><a id="change-pswd" name="change-pswd"></a>How do I change my password?</h2>
<ol>To change your portal password:
	<li>Select the "<strong>Admin</strong>" tab</li>
	<li>A list of "Users" for your company are listed here</li>
	<li>Select the edit icon (pencil and paper <img src="http://aquathermindustries.com/portal/images/edit.gif" alt="Edit icon" width="16" height="16" />) to the right of the user who's password you wan to change</li>
	<li>The user information is presented in editable format. Next to the first field "Email" is the "change password" link. Select this link and you will be prompted to enter a new password.</li>
	<li>Re-enter the password in the second field to insure you have entered it correctly</li>
	<li>Select the "Reset Password" button, to complete the password reset</li>
	<li>A confirmation message confirms the update, "Password Updated for <em>username</em>"</li>
</ol>
[<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]
<h2><a id="sales-report" name="sales-report"></a>How do I view and download a report of my sales?</h2>
<ol>To view a Sales Record Report:
	<li>Select the "<strong>Sales Mgmt</strong>" tab</li>
	<li>The default screen is a list of all Sales Records (Salesrecord List), from the submenu select "<strong>Salesrecord Report</strong>"</li>
	<li>To create a report, enter a start date and end date for the reporting period. Select the calendar icon to select the date or type it in the field using the MM/DD/YYYY format.</li>
	<li>If you have more than one salesman, and you do not select a saleman for the report, all sales will be displayed. Otherwise, if you have more than one salesperson, select the person for whom you would like to view sales. Select "<strong>Run Report</strong>"</li>
	<li>The results of the selected filters (date and salesperson) will be displayed on screen</li>
	<li>To download the report into an Excel compatible file, select the "<strong>csv</strong>" button next to the "Run Report" button.</li>
	<li>You will be prompted to save the CSV file (comma separated) to your computer.</li>
</ol>
<ol>To view the downloaded report:
	<li>Open Excel, and from within Excel open the file</li>
	<li>when prompted, indicate the file is "<strong>delimited</strong>"</li>
	<li>Select "<strong>comma</strong>" for the delimiter</li>
</ol>
[<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]
<h2><a id="warranty" name="warranty"></a>How do I view and download a warranty registration report?</h2>
<ol>To view a Warranty Registration Report:
	<li>Select the "<strong>Sales Mgmt</strong>" tab</li>
	<li>The default screen is a list of all Sales Records (Salesrecord List), from the submenu select "<strong>Warranty Reg Report</strong>"</li>
	<li>To create a report, enter a <strong>start</strong> date and <strong>end</strong> date for the reporting period. Select the calendar icon to select the date or type it in the field using the MM/DD/YYYY format.</li>
	<li>If you have more than one salesman, and you do not select a saleman for the report, all warranty report records will be displayed. Otherwise, if you have more than one salesperson, select the person for whom you would like to view warranty records. Select "<strong>Run Report</strong>"</li>
	<li>The results of the selected filters (date and salesperson) will be displayed on screen</li>
	<li>To download the report into an Excel compatible file, select the "<strong>csv</strong>" button next to the "Run Report" button.</li>
	<li>You will be prompted to save the CSV file (comma separated) to your computer.</li>
</ol>
<ol>To view the downloaded report:
	<li>Open Excel, and from within Excel open the file</li>
	<li>when prompted, indicate the file is "<strong>delimited</strong>"</li>
	<li>Select "<strong>comma</strong>" for the delimiter</li>
</ol>
[<a href="http://aquathermindustries.com/portal/help.html#FAQ-top">Top</a>]

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