Aquatherm Industries announced at the Distribution Center and National Master Dealer Kick-off Meeting in January that we were working on implementing an online RMR form this year.  We are pleased to announce that the online RMR/LAR form is up and running on the Aquatherm Industries website. We are excited for you all to start using the form and believe it will be a great time saver for everyone going forward.

We are asking that everyone start using the online form, in lieu of the paper form, beginning on May 1, 2013. If you are eager to get started now, please feel free to log on at<a href="http://r20.rs6.net/tn.jsp?e=001B3JbYef9Tb12OzrXR0VqvM53M-JydNp1vnPdsl0whmQ5hNiFobvQtt_4SIq54jtuTIp16b66vIsdJ_iAktPvtrGGIxG6fq_s6Ysbee1dE80Vj3XTp1kJozGubhCfoPE3IfSPLtH-9Fg=" target="_blank" shape="rect">www.aquathermindustries.com/rmr</a> and follow the prompts on the form. During the transition, we will continue to accept paper forms through May 30, 2013.

Once online you will fill out all of the fields and click submit on the form. You will then receive a confirmation message on the screen and a confirmation via email. Aquatherm will also receive a copy, as will your distributor. The rest of the process has not changed:

<strong>If you are a Dealer:</strong>
<ul>
	<li>Print a copy of the confirmation of the warranty claim and include it with the defective components(s) when you return them to your distributor. Save a copy for your files.<span style="font-size: 13px; line-height: 19px;"> </span></li>
</ul>
<strong>If you are also or just submitting for labor:</strong>
<ul>
	<li>You will need to upload a copy of the signed service ticket with your submission. The form will automatically calculate the labor reimbursement based on repair or replacement. You will send the copy to your distributor with the defective parts for review and save a copy for your files<span style="font-size: 13px; line-height: 19px;"> </span></li>
</ul>
<strong>If you are a Distributor:</strong>
<ul>
	<li>You will have already received an email confirmation of the warranty claim from the dealer. Once the dealer submits the warranty claim to you, send it directly to Aquatherm with the defective component(s) as you normally would. Save a copy for your files.<span style="font-size: 13px; line-height: 19px;"> </span></li>
</ul>
In all cases, Aquatherm will continue the same review process internally and you will continue to work with Pati should you have any questions on any specific warranty status. Please contact me directly if you have any questions and I will be happy to assist you.