Good news – Dawn returned to work yesterday and with that, we have made a few changes in order to help serve you better.

Dawn is now our Customer Service and Order Processing Clerk. Other than entering your sales orders and answering light technical questions, her primary responsibilities will include:
<ul>
	<li>Notifying you of shipping dates</li>
	<li>Upon shipment, will notify you of your shipment details and scheduled date of delivery</li>
	<li>In case of any backorders, will notify you when the backorder is to be shipped</li>
</ul>
Janet will back-up Dawn in regard to entering sales orders and Pati will pick up on the above notification process when Dawn is out.

In addition, Dawn will now be handling all warranty related questions from consumers and Dealers as well as processing warranty claim decisions and issuing labor warranty coverage letters.

Pati will continue to be our Administrative Assistant / Receptionist and process export sales quotes and orders as well as handle all international shipping. Dawn will back up Pati on our international business.

Again, we welcome Dawn back and hope that these changes will make your experience with Aquatherm an enjoyable one.